I just popped in for an oil change and I was our within an hour

Took my jeep in for a very unsafe reason.. the jeep just shuts off while I'm driving with my 3 kids in the car mind you.... problem didn't get fixed was told the vehicle shuts off when low on oil HOW IN THE xxxx IS THAT SAFE!!!!! so I only left with an oil change and no solution to find out 10min after leaving 2 auto nation employees stole multiple things from my vehicle I thank god I had my dash cam got it all on camera!

Ben took good care of my needs He was very thorough. And it was done in a timely manner. Very well done Ben. Thank you ☺️

I had some shuttering in my transmission so I brought my Jeep in. Todd took care of everything and replaced my torque converter under warranty. Drives great!

The Service Department has no QA/QC. Every time I go a Technician always forgets to finish the job. Last visit they rotated the tires, and then did not air the tires, so the indicator light was on warning of low tire pressure. Makes me wonder what else are they forgetting.

Staff was very helpful and was no pressure. Staff seemed to be up front on every aspect of the purchase.

Great service, friendly and helpful staff aiming to please customer, and service done in a reasonable time table.

Great buying experience Salesman and sales manager tops. Recommend highly

The service was ok once my company vehicle was approved to be fixed for a oil leak. The only disappointment for the repair was the mechanic did not clean the oil up from the oil leak well after the vehicle was repaired. The communication between me and my service advisor was good except that he was off for two days and nobody took over to expedite my van to be fixed which made my process very frustrating

Took my Dodge Ram diesel to Auto Nation for service, for the first time. Previous service was performed by the selling dealership. My Service Advisor, Todd Perry, was great. We spoke about my type of driving, and how the truck is used. He didn't try to sell anything I didn't need. The service was quickly performed. Auto Nation will now be the service provider for my truck. Highly satisfied!

Great customer service. Had my oil changed in Express and there was only one worker he did not miss a beat.

The gentleman in Express oil did a great job. He was the only one working and did not miss a best.

The worst customer service. Kim is rude and unprofessional. Avoid this place

I brought my Challenger in on 9/23. I brought it in because the LCD screen has been freezing and malfunctioning. I tried calling multiple times over multiple days. NO ONE ANSWERS THE PHONE. It took me 30+ mins of calling and getting the run around on the automated system to get someone on the phone. I finally was able to schedule my appointment. Once I brought it in, they told me they would have to recreate the problem. I said ok, I will pick it up around closing so you have more time to try to recreate it (I dropped it off around 11). I asked them to take care of the open recall on my car while it was there (PCM update). I needed a ride back to get my car so I was trying to call to make sure the update was finished before I came by. I tried calling the service department and again, it took forever to get someone on the phone. Someone finally answered and I was told they did not have my car. I confirmed the location and told the girl on the phone that I was 100% sure my car was there, I was checking to see if it was ready and she said she didn’t know because they had no record of me being there. So I decided to just drive there and hopefully it was ready. When I got there, I asked for my car. They said no problem it would be right out. I was waiting for probably 10-15 mins and the service person who had been helping me, Joe, asked me if I wanted a rental car so I could leave the car longer to be “looked at”. I said no, I was going out of town and needed my car. He said ok and left. About 10 mins later he comes and tells me THEY LOST MY KEYS. They had no idea where my keys were and again offered me a rental car. I said no, I need my car. They said they would try to find my keys. How do you just lose someone’s keys???? I waited there for over 45 minutes while they looked for my keys. I was told they could not recreate the screen freezing and that I would have to bring the car back again. At that point I just wanted to leave since I had been sitting there for so long and I forgot to ask for a receipt. Now I’m getting alerts from the cars monitoring system and calls from the FCA saying I have an outstanding recall. I called dodge today and (again it took forever to get a live person) they told me they have no record of me being there. They said they can see that I bought my car there but that I have never brought it in for service. First of all, I bought my car at Hoblit in Woodland, second, I DEFINITELY had my car at their dealership for the recall and the screen malfunctioning. I left it there for a good majority of the day. I work a lot and it’s hard to find time to bring it in. I was told that the recall was not taken care of and now they have no record of it being seen for the screen either. I don’t understand how they can operate like this. This is completely unacceptable. Now I know why everyone in my car club goes to Folsom and Hoblit for purchasing/service. What a joke this place is 🤬

TK and Abraham we?re both great! Very nice and accommodating. Both were great and I recommend them to anyone!

Very friendly staff.Fast service.Reviewed the work sheet and recommended service for next visit.

Greg was extremely helpful. He always provides excellent customer support, knowledge and in a pleasant way

The service department was very friendly and helpful

Excellent Ben was extremely helpful and understanding of my situation. A pleasure to do business with.

Very quick and great service . I would definitely return to have service done

Incredible staff. Thank you Jacob, for making this the best car buying experience I've ever had!

I called ahead to try and schedule an oil change; the gal on the phone said, "just use the express oil lane service". What a joke. It took 20 minutes for anyone to greet me, or even help me. And then another hour to get the oil changed. All this "great" service for $100. Forget it, next time I will go to the local corner 15" oil change store. This dealership should not even attempt to offer such shoddy service and call it "Express".

This place rock Lelia was super awesome she had us approved before we even got there. If you go always ask for lelia she will treat you great

I brought my car in for multiple services and one of them was not completed and yet I was charged for it. I called my service advisor 45 minutes before the dept closed to check on the status of my car since I had not received any sort of update and they had my car for 10 hours. My service advisor stated “I was to busy to call you. Your car is ready. We close in 30 minutes”. My paperwork stated that my car was completed two hours prior to my car. Disappointing customer service. I’ll take my car elsewhere from now on.

The service was great, they were polite and on time.

The sales department is awesome. We had the best truck buying experience.

The Service Advisors just do not call back.

Some of the service writers price gouge on repairs and diagnostics. We were quoted $188 to connect vehicle to OBDII scanner to see why the check engine light is on. They also frequently recommend buying a new vehicle and meeting with a salesman whether you are there to buy a new vehicle or not.

The people were very friendly, and their estimates of the time the work would take were accurate.

Great people, great deals! Highly recommended and worth the drive!

Everyone was very friendly and I was going through some financial problems and they gave me a really nice discount

Great customer service, done on time. Unfortunately 188/hr shop rate is hard to swallow.

There is only one person out side helping people... I went up to the front to try and get the process started and was told to just wait in my truck until someone came to me. No one came back for 30 mins, then I went up to the front again and the one guy that?s out there doing it all was just sitting there. Had no idea anyone else was in line. Y?all need to have more people to help him out, especially when there is a long line forming up.

I dropped off my car for an oil change and tire rotation for the first time since getting the car. When I went back to pick it up I walked in through the front door and was looking around to find where to go to pick up my keys. I wasn?t sure where to go so I look around for a minute and then go ask the receptionist. The receptionist did not welcome me or even say hello but told me to go over to the back corner. I walked over to the service advisors counter and I stood in line and multiple kept associates walked by and some were standing talking to each other but no one offered to help me. Then after a few minutes of still not being helped, I walked over to the cashier and asked if I can get my keys here. This was very quick, which at this point I appreciated, then I am given my keys and told that my car is in that ?way? so I can go find it. I then find my car and two trucks are blocking me into the parking spot. I then had to get back out of my car, go back in and find someone, and then wait for them to get the two trucks out of the way. It was alarming how difficult it was for me to find anyone to help me. Even when I asked, I felt like an inconvenience. I was blown away that I could stand there intently looking around for help, and no one would even say hello to me. It was extremely disappointing.

I was dealing with another local Ram service center but got the run around for 2 days, after calling AutoNation Ram service center in less than an hour I had my truck being fixed. Todd was my service guy explained everything to me didn’t try to sell me on things I didn’t need, they have a new customer now

My Cherokee has a weird transmission problem, so I took it in under warranty. I was advised that it might be a software problem amd they might reload the software that afternoon or by the following day. So I went home. I never heard from them that day or the following day. I had to call to find out what was going on. Got an answering machine. So I sent them an email. No answer. I was about to go over in person when I got a call, they left a VM and informed me it was ready that evening of the 2nd day. I went to get it on the third day and was informed they had found nothing wrong with, so no work was done. So I'm still stuck with a possible transmission issue. What was going on for two days???

The cashiers were very kind and knowledgeable. Mechanic vet rude. Took 50+ minutes to bring my unrepaired vehicle around after they had for 2.5 weeks

This is my second experience with this dealership's service center, and after the first (posted below this review) I had no desire to ever return. Unfortunately the Jeep Diesel recall required the dealership for service, so I had no choice - and I was expecting my extended bumper to bumper warranty to cover the headlight that went out (it's only been 4 years, and it's one of the HID ones - spoiler: service rep said headlights aren't under bumper to bumper because they're a wear and tear item). My yelp review has details of the first encounter, which boiled down to them not getting to my car despite an appointment, not calling to let me know, and not providing transportation when I was left without any due to the unplanned delay. This visit was marginally better, but they still struck out. Upon arrival (first 7am appointment for the day), the rep eventually got to me around 7:10. The 3 things I had made the appointment for (diesel recall, headlight fix, fuel filter change) were not on his list, but instead some other random service. He immediately tried to sell me on oil changes (over $200/per, vs. the $60 I do myself, not to mention the time savings of not driving & waiting at the dealership). He pushed for a couple minutes, ultimately trying to sell me oil change packages. This is the same guy that tried this to me the first time I came in for a recall. When I finally got him past the oil changes, he then asked how much life I had on my oil change - which was about 1k miles left. He nearly jumped with excitement as he exclaimed he couldn't do the recall work because my oil life was too low and they'd have to reschedule me, or I'd have to get an oil change. Fine, he wins this round and gets his oil change - though IMO a recall with this magnitude of negative press (think VW diesel scam but not as bad) the least they could do if my car needed something for the recall to be performed could be done gratis - no where was I told I'd have to have a "fresh" tank of oil for the recall to be performed. Add onto that him insisting my headlight wouldn't be under my extended warranty and I was already wishing I had gone somewhere else. This time transportation worked well; the shuttle to rental car was timely and I got a rental for the day covered by Jeep due to the recall. Pickup: my car completed near the end of the day (~4:00), my service rep did call me and let it know it was done this time. Deal breaker: Upon getting the car and driving it in the dark, it was immediately apparent they didn't install or aim the new headlight properly. I'm going to have to return to this dealership and make them correct their poor work. Any future recalls that force me to a dealership, I'll drive to south Sac or even another city before going to this place again. Copy of Yelp Review posted 12/2016: 12/31/2016 Purchase experience was mostly pleasant, we got an excellent deal. However the car we thought we were buying (the one we test drove) had a trailer hitch and lane collision warning; the car we received did not. I think they deliberately changed vehicles while we were price negotiating. The main reason for the negative review is from our recent service experience, which I'll detail below. Summary: 2-3 hour appointment for software update turned to 4 hours to overnight because they didn't get to the car; they did not offer transport and failed to keep me updated. Details: We made an appointment 1 week in advance for the S27 recall (which incidentally caused an accident and cost $4k in body work which my insurance covered); the fix is a software update to the vehicle. I called in advance and was told it would take 2-3 hours to perform. At the appointment I waited in my vehicle for 10 minutes before getting out and looking for someone to help me. When I was finally seen, they said it would take 4 hours. The tech didn't tell me what they were going to perform or offer a shuttle or loaner vehicle (nor did he confirm my contact information). I asked for details on the work they'd do and requested a shuttle; I was told to wait in the waiting area for pickup. It took over 60 minutes and 2 visits to the service counter before I got a shuttle ride home. After about 3 hours with no updates, I called the service center. They transferred my call to the specific tech working my vehicle; I left a voicemail. About 40 minutes later (now 30 minutes prior to closing) my call was returned. He informed me they hadn't gotten to my vehicle (despite the appointment) and that they'd need to keep it overnight. He made no offer to provide me alternate transport for my evening's commitments. I requested a loaner vehicle. He told me I could call the shuttle using the card they left me and they'd give me a loaner once there; I didn't have a card so he gave me the number. I called the shuttle, who told me the 20 minute 10 mile drive (according to google with traffic) would take over 45 minutes and that would be past their closing time, so they couldn't come get me. I called back the service tech who then told me "the best I can offer you is my apologies". I then called and spoke with the service manager; he apologized but said he was shorthanded and couldn't help; he offered to drop my car at my house the following morning. This was a nice gesture, but didn't help with the lack of transport that evening. I told him I could taxi/Uber to their location to get a loaner, but he said they would not reimburse the fair. While the people were friendly, their execution was incredibly flawed. Not getting to a car that has an appointment for a safety related recall is unsatisfactory. Not calling the customer to provide them updates and not offering alternative transportation is icing on the cake. Had they called (or returned my call in a timely manner), I could have been shuttled back to get a loaner. Even better, if they had accurately planned their work and realized they'd need to keep it overnight, they could have offered me a loaner from the start. Except for warranty related work, I'll not return to this dealer. Update: Dealer has a bot that posted a reply to this; in its post the bot didn't resolve the [Location] variable, and on the mobile version of this site it shows as a comment from "CustomerService A. of null". Yet another example of the lack of true customer concern. Comment from CustomerService A. of AutoNation Chrysler Dodge Jeep Ram Business Customer Service 1/1/2017 Thanks for the feedback, Brian.. We strive to provide excellent service to our customers at [Location]. Please call our General Manager directly at (916) 467-8055 for ways we can work towards resolving these issues. We look forward to hearing from you soon. Yelp review link: https://www.yelp.com/biz/autonation-chrysler-dodge-jeep-ram-roseville-3?hrid=vS0xOQAibENjXkgmzLDGNw&utm_campaign=www_review_share_popup&utm_medium=copy_link&utm_source=(direct)

Listened and allowed for decision making process comfortable.

Their Service Department is excellent! I’ve been going there for years now when I purchased the vehicle in Folsom. My service agent, John Avitia sees to my needs in a professional and courteous manner at all times. He always has my safety in mind. He always try’s to work me in his schedule whenever possible too!

Joe Kelley and the other guys in the service department were a great help! Joe solved my main problem within about 1 minute and then helped me with two more that I wasn't sure about. He was available to answer my follow up questions and had my jeep ready to go. I definitely plan on coming back.

Friendly , knowledgeable staff. Repairs completed as promised and costs predicted were accurate.

Such amazing customer service they are nice and helped me pick out my dream Jeep !! Thank you Andrew, Adam and Tiffany you guys rock 😊

Drove an hour past other places assuming we'd get the best, most efficient mechanic service at this dealership. Made an appointment to bring our car in the first opportunity available, which was a few days from when we called. Thought that wait would be worth it. It wasn't. Despite the appointment, the car wasn't seen until days later. They are ridiculously overbooked. We couldn't get hold of our rep, either, nor were we called with updates when promised. Though our warranty offers car rental, we needed the diagnosis of the problem to occur before it could be authorized. That finally happened six days after we brought it in. Between the wait for the appointment and the wait after, we were without a car for nine days. No niceties of other places (no car wash or vacuuming). They didn't even bother to turn off an oil change light that we told them had been mistakenly left on during our last service. All in all, pretty frustrating experience. Will stay much closer to home next time an issue arises.

took in for 2 issues 1st was the engine brake in full position not working test drove a total of .8 miles and they said no issue. I drove the 4 miles to work and it did not work 3 time on that drive. 2nd was the lugging of the trans not downshifting when at 1100rpm. well of coarse it is going to shift if you stab it. we are talking normal driving conditions and it did not shift 2x coming out of the automall. truck should not be in 4th at 20mph. anyway wish there mechanics would take the time to properly check and not try to clock 100 work hours in a 40 hour week.

easy to work with, but don't believe the sales men when talking about any defects in the vehicle your interested in.

I had running boards installed on my new Jeep Wrangler. I supplied the running boards and Joe Kelley and his team installed the boards. Very good to work with. They were installed a little crooked, so I will make another appointment to have them adjusted. Thank you for the service.

customer service at receiving point is very slow and when vehicle is serviced it's released all full of oil stains and in very crowded parking space.

Had a recall stipulation on my tag renewal from DMV. Made the appt. Delivered truck at 715 to a locked up service dept. Observed several staff inside but had to wait till 730 to do ppwk. Talked to Don (nice guy) signed for service and left. Called at 330pm to verify vehicle ready. Deferred to 5pm as service was running behind. Picked truck up at 5 pm but the pickup process was a fire drill due to the over saturated parking system. Completed cars mixed with cars being dropped off. I picked up my truck up front in the sales parking area with Dons assistance. Hard for a customer to know how ?system? works without direct help from service writer. PS. Jokingly asked if the truck would be washed up (other dealerships provide this customer friendly option) my service writer said upfront that the car wash was still broken and not to expect it clean.

The sales staff and finance folks were great to work with. I did not feel pressured like I had at other dealerships and I’m very happy with my new truck!

I brought my jeep in for the traction assist light coming on when i hit a bump while driving and it causing the throttle to cut out and the brakes system to kick in. after 2 plus hours of waiting I walked by the service desk and then was told my jeep was ready and one of the service guys could explain what was going on. when one of the mechanics went out to my jeep he tried to tell me i was getting a wobble because 2 bolts were not tight and i needed a alignment. i got upset because I don't have a wobble I don't ever get a wobble and never have. I am so disgusted with the service i told him i would make sure the 2 bolts are tight and get a alignment done and bring it back to see what the next excuse was why i didn't get the real reason i came in for fixed.........

Kenny made it the easiest car I ever bought. No stress and everything was up front

The customer service and professionalism at this location was amazing. The Service Represenative, John Avitia, made sure I was a high priority and communicated with me every step of the process. I plan to only use AutoNation Chrysler Dodge Jeep Ram Roseville for all my future service needs. Thank you again! Jason

The customer service and professionalism at this location was amazing. The Service Represenative, John Avitia, made sure I was a high priority and communicated with me every step of the process. I plan to only use AutoNation Chrysler Dodge Jeep Ram Roseville for all my future service needs.

Easy check-in. Easy check-out. Timely service. Repairs well-done.

Fast and easy to drop and go.

Brought my Jeep in for routine service, using a 39.00 coupon for oil change, multi-point inspection and tire rotation. My service rep pointed out tires still had good tread on them but an alignment was advisable. I was hesitant to deal with it because they were very busy and I didn’t want to spend the afternoon waiting, but he assured me they could get it done inside of an hour, which they did. Very courteous, prompt and professional - and they provided a significant discount on the alignment!

Can't give a repeat customer a wash? Also, $43 for a piece of foam (so-called A/C internal filter)? Ridiculous! The "express lane" is a laugh. I can change my own oil in half the time!

Took my Dodge Journey in for a 10:00 am appointment because the check engine light was on and so was the fuel cap light. Service advisor Manny told me it would be 4 hours because “we only have a few people trained to do the diagnostics required on these complex computer based vehicles”. Manny also sold me a new set of tires (which I definitely needed) including mounting, balancing and alignment. I was planning to wait so I settled in for 4 hours. At 2:30 Manny finally gave me an update: “they couldn’t find anything wrong so they reset the check engine light. They are putting the new tires on now so another 45 minutes or so”. At 4:30 Manny told me they were finishing up the alignment and should be done in 15 minutes. Since it took so long he was going to throw in a car wash and free tank of gas. At 5:00 he said it was ready and I could pay the cashier (which I did). She said they would bring the car out to me. At 5:10 I went back in to ask where my car was. Manny said he’d check on it. I could tell something was up because there were a bunch of phone calls and Manny running around. He finally came back and told me they were just finishing up the alignment and it would be right out. At 6:00 I saw my car drive by the waiting room window. I went out and my car has disappeared again. Manny’s workstation was now dark and he was nowhere to be found. I found the Service Manager and told him the situation. He went out to the service area and came back with the news that they had just started the alignment. I finally got my vehicle back at 6:30. Fortunately everything was done correctly. My advice is take your car to Sacramento or Folsom for service. In the long run it will save you time. If you do need to go to the Roseville dealership, ask for somebody besides Manny.

I just purchased my new Jeepers at AutoNation THEY ROCK!!! KENNY NICHOLS WAS AWESOME! he made me feel like family!! also Ebraham Torbani walked me through all the paperwork with ease.

Kyle Smith was our salesperson and he was the main reason for the purchase. He was kind and honest and answered all our questions.

Great salesman with 0 pressure. Actually talked me into a cheaper car. I love the no haggle pricing. It’s fair and makes buying a car faster and much less annoying!

2 great sales people. sales manger ww not hushy and a gentleman. TK the person who assisted was also erhy good.

My husband and I came here to look at a truck that they hadn't finished running through the shop. No problem, the salesman, Omar, was incredibly helpful. He took us to see the truck and said if we were interested we could reserve it if we were interested in purchasing it. Obviously we wouldn't want to purchase without being able to test drive it. We returned a short time later and the sales manager, Moe, told us we wouldn't be able to reserve the vehicle but that we could purchase the vehicle and come back and get it once it was done with inspection and detail. He insisted the truck was a "rare" truck and they wouldn't be holding it for anyone. We could come back Tuesday once it's done with inspection just like everyone else. If it's so rare, there wouldn't be other identical ones in the greater Sacramento area. Incredibly disappointed in the service we received.

Had a great buying experience, which was surprising because I have not had great experiences at other dealers in the Automall. Kenny made the whole process stress free and very low pressure. Loving my new truck!

First I want to comment about Andrew Knight, our salesman. Andrew was knowledgeable, polite, pleasant, thoughtful, caring, and listened to our questions. He answered each of our questions with a calm demeanor, that gave us confidence in his answers. Andrew took the extra time to show us different trim levels and explained the pros and cons of each to assist us in making a confident decision. Thank you Andrew for being a professional and guiding us through the process. Secondly, our total experience at AutoNation was relaxing, without the push we have had in the past. We only had to discuss everything with Andrew Knight. When we went to the finance office, we were assisted by Adam Russell who calmly led us through the signing of all the documents. Adam was wonderful in guiding us as well through the normally stressful task of signing these numerous documents. We were treated by everyone at AutoNation with dignity and respect. I encourage any who are thinking of buying a vehicle that they should visit AutoNation. They will come away with a great deal and a fantastic experience with this very professional company.

I went in for repairs to my headlight, when I left it was working and they did not find a issue with it . The next day it once again stopped working, I called and left a message but did not get a return call.

Don, the service writer was great!!!!!!!!!!!!!!!!!!!!!

I brought in my Chrysler 200 for a blank screen, additionally the mileage was blinking, after paying for a diagnosis I was told they really didn’t know why my screen was blank and that it could be the radio, they recommended changing the radio for $798, plus $116 for labor it could be replace but it was not known whether the problem would be fixed. I felt as if the amount I spent on the diagnostic was a waste of money as they really did not determine the problem. On that same day I drove over to Neillo Acura if Roseville and traded the car in for a 2014 Honda CRV and I feel that I should be refunded the money I spent on the diagnostic.

Great service! Came for an oil change and it was hassle free. Service guy was awesome:)

Never, ever again. I brought my car in because I thought the battery was dead. They replaced the battery ($300) and sent me on my way. Later that night everything electronic started going haywire. The next day I had to have it towed back in ($94) and rent a car ($117). Turns out my alternator was shot ($785). That’s what caused my original battery to die and that could have very easily been diagnosed the first day. The service Manager agreed and was very sorry. That’s it. We’re very sorry. And I have to agree; they are a sorry outfit.

dealing with TK the E-Mgr was great and he assisted us in getting the best possible deal on a great truck without any pressure and it was all done online.

They are truly wonderful. The entire staff was so helpful and kind. I will truly be a lifelong customer and will recommend them to all.

Everyone was kind and always take good care of us! Please thank each and everyone! The only thing that could be better, would be to give veterans a discount when buying our car! My husband Jeff is a Veteran, he was in Vietnam! Thank you for doing the care packages , for our service men and women!

So here I am, just bought a 2018 Dodge RAM Pro master City Tradesman SLT From ROSEVILLE AUTO-NATION. With just under 12k miles. I paid cash for this auto and even purchased an extended warranty, paid 26k total - CASH. They delivered it to my home, I parked it in my garage awaiting my appointment to have metal shelving installed a week later. When I back out of my garage, I noticed Transmission fluid that puddled on the garage floor. I made an appointment with ROSEVILLE AUTO NATION - after they had it for a week they said it looked like someone bottomed-out the auto, scraping the transmission which cracked the transmission casing. They informed me the transmission could not be fixed it had to be replaced with a new one and they were not going to replace it. The cost would be over 5K to replace. I am seeking legal help regarding this matter.. They sold this auto to me in this condition and since I paid cash, not financing, they refused to replace the transmission. I will never buy an auto from ROSEVILLE AUTO-NATION again these people are crooks!

Great no hassle dealership, friendly and professional staff

John Avitia , service advisor, was able to squeeze me in last minute and have my scheduled service done on my Journey while I waited in record time! He always takes good care of my vehicles needs. Highly recommend!!!

I was there at 6:30 am to be first to get my oil changed. Yes they open at 7 which is why I was there early. They finished my oil change at 8 am. This is why I usually go to Folsom. I even spoke with the manager who in turn do not do anything to make me a happy customer when I left. I definitely will not be going back or recommending anyone I know go there.

Had my first oil change performed. Not impressed. Oil residue all over my engine (at least the tech tried cleaning it up), oil all over underneath, oil smudge on my hood, top side. I still need to check my to see if my lug nuts are properly torqued since they also did a tire rotation. I'm guessing an impact wrench was used.

In an attempt to shop local (I live in Auburn) I had a specific vehicle, color, trim etc, that I wanted. This vehicle was avail in Auburn yet the willingness of the staff in Auburn to want to sell a vehicle was horrendous. I chose to email Roseville and had a fantastic experience with Kenny. One of the best car buying experiences I’ve ever had (I buy a car about every two years) thank you Roseville AutoNation Jeep! Had the exact vehicle and I love my grand Cherokee and I appreciate your excellent service!

Great price and great service

Professional and punctual service at an affordable price. Time promised for completion of service was ahead of schedule and vehicle was returned neat and clean.

Very pleasant . Terry is very professional. And always concerned about my needs

Great service, friendly people . I purchased my car from them and they have serviced it for the past 9 years. John A is my service guy and he is wonderful...Thank you Auto Nation for an enjoyable experience everytime I need to come. Linda Chandler

The part department refused to give me the PIN code for my own Jeep to make a spare ignition key. The assistant manager said they preferred customers who bought blanks and made keys at their site (and paid around $300). Furthermore, he said the Chrysler corporation limited their access to the PIN database only six times per day. Does it sound convincing to anyone? What a great customer service! Their policy certainly interfere with the customer right to do business at any location of one’s choosing. I followed the assistant manager’s advice and drove to another Chrysler Dodge Jeep dealership where after presenting my drivers license and vehicle registration I quickly was given the PIN and was able to program my key by myself spending just $20 for buying and cutting it elsewhere.

The service department members who I came in contact with were very friendly and helpful. I did not have an appointment, as my CEL came on during my commute to work. I walked in around 10 and they had my Jeep fixed and out of there by 12:30. Although I'm unhappy about having an unexpected expense this month, the staff who helped me made it a little less painful. I have frequented other Dodge/Jeep dealers in the area, and I have to say the staff at Autonation Roseville are my favorite.

Gregory Stebbins was fantastic. He dealt with my insurance to get everything done to my car. He was amazing about keeping informed about everything. He also updated some recall items on my vehicle while doing the work on my car. Great customer service.

Although I live in Redding California, nearly 200 miles from autonation dodge, the main reason is because the service is the best within the 200 miles. Don my service writer hands down top notch and tons of patience. Thank you Don!!

2019 Ram 1500 4X4 Bighorn Lonestar (?) Truck of the year ??? Less than 1000 miles - two(2) re-calls! Electronic power steering has a "questionable" ground connection ... possible power steering failure xxx!!! Recall #2 ... possible brake failure with power adjustable pedals ... an over-priced factory installed "option" ... rarely used ... that still couldn't be installed correctly ... xxx?

Excellent service. Had special work done on my Chrysler 300C and it was handled well and quickly.

Professional staff. Communication and updates in progress could be better.

Great service. Don Harmon will continue to receive all my business

Fast easy honest great!

Excellent customer service from Greg Stebbins, kept me informed and explained things cleraly.

Auto Nation listened to me when I showed them what my local mechanic showed me - a tube seal leak under the headgasket cover. They replaced the misaligned tubes and steam cleaned the engine. Great job and under manufacturer warranty. I got a free courtesy rental and my car was ready within hours.

Don was my service representative for my Thursday, 03-28-2019 visit for my Jeep Renegade. I had concerns about a possible electric communications problem as on 03-16, the Jeep cycled through multiple "indicator/driving light left/right out" when I checked, nothing seemed wrong. Don went through my concerns and never rushed me. The team in the shop took the time to investigate what may have caused the warning messages. Don made suggestions for future visits based on the multi point inspection. Don even humored me and pumped the brakes and turned on/off the Jeep's indicators after the appointment while I was out of the car for my peace of mind.

Very satisfied with the service. John was very patient with the needed repairs and did it right the first time.

Poor communication on status of repairs, apparently the service dept is short-staffed which led to long wait times when dropping off my vehicle (and not one person from another dept made an attempt to help me). I was without my vehicle for much longer than anticipated without a daily “check-in” and many messages left unreturned.

Poor communication, short-staffed service dept. leading to long wait times when dropping off vehicle and lack of communication regarding updates on repairs. No daily contact made. I was without my vehicle far longer than anticipated.

I brought my car in to have a recall issue fixed and an oil change. I was not aware that they no longer had a courtesy shuttle service so I had to pay for an Uber to get to work since I did not have time to deal with the whole car rental process. As a consolation, the advisor said he would run my car through the wash - when I picked up my car, it was not washed which was another disappointment.

Nice place. Good Sales Guys. Great Service. We bought two new cars from these folks and are very happy.

I have been bringing my car to the Autonation Jeep dealership for several years regularly for oil changes and transmission service. I recently brought it in for a oil change and to make an appt for my transmission to be looked at, again, as it was still leaking. This would have been the 3rd repair on the transmission. When I brought the car in for the oil change I advised the service tech, and service manager, my oil light was on, which it never has been, and asked them to check it when they did the oil change. They said they did and it was fine. When I left the lot after my oil change within 10 min I heard a loud knocking with my engine. I got to work in Natomas, and called the the service manager, and he advised to not drive the car as they would send someone out to check the oil, and that he would call right back. An hour later I called him back, as I had not heard from him, he said to drive the car back to the dealership and they would look at it. I brought it back at his recommedation that day. The next day I had to call him several times for an update on the car. He said they found metal shavings in my oil, and that it "sounded like" it threw a rod. No one actually confirmed that. At this point he gave me pricing on a new engine and the cost to put it in, which was almost $5500. I did not feel confident the mechanics would do a good job, as my transmission still leaked, and after a basic oil change my engine was ruined. I made arrangments to tow my car out of the lot, and when I went up to the service manager, he could not remember who I was, even though I had seen and spoken with him several times over the week in regards to the car and our options. That was not the customer service I expected. they lost a customer.

Very good experience. Brought my truck in for the normal maintenance stuff and mentioned a minor annoyance that it had, just some weird shift points. The mechanic took a look at some computer logs, validated it and did a software update, problem is gone. I think with my previous “competitor’s truck,” getting to “fixed” would have been at least three or four trips to their warranty-paid service bay.

Excellent professional, fast and compassionate service.

Polite and timely service. Clean, comfortable waiting area.

Terrible experience in service gas tank was supposed to be overnighted to pay days to get it and then I end up with a heat shield flying off a day later from the repairs

I just purchased a 2019 Dodge Ram Bighorn from AutoNation Dodge Ram Roseville, and I couldn't be happier with my purchase and the experience my husband and I had there. Our sales consultant was Mirwais "Wais" Safi, and I cannot say enough good things about him. He was so friendly, helpful, polite, courteous, and professional, and while we were there our needs were his utmost concern. He let us take all the time we needed with test drives and questions to come to our decision, and he was a very big part of why we made our purchase there on that day. I love my new truck so much... thank you Wais and AutoNation Dodge Ram Roseville! Sincerely, Ronda of Lincoln CA

I recently purchased a 2019 Dodge Ram Bighorn from AutoNation Dodge Ram Roseville, and I couldn't be happier with my purchase and the experience my husband and I had there. Our sales consultant was Mirwais "Wais" Safi, and I cannot say enough good things about him. He was so friendly, helpful, polite, courteous, and professional, and while we were there our needs were his utmost concern. He let us take all the time we needed with test drives and questions to come to our decision, and he was a very big part of why we made our purchase there on that day. I love my new truck so much... thank you Wais and AutoNation Dodge Ram Roseville! Sincerely, Ronda of Lincoln CA

The only place I will take my Jeeps is here. It is almost a one stop shop. I wish they also washed and detailed cars too. If I have a problem they go out of their way to get it done correctly.

Great experience at CDJR Roseville! The salesmen Jacob and GM Mo were amazing to work with. Very knowledgeable on their vehicles unlike other dealers. No pushy sale static’s. Honest. Those two guys really went above and beyond.

Kenny and Nicholas did a great job Thank you ? fast easy friendly and painless

When the mechanics noticed my battery was not bolted down correctly, they fixed the glitch in the connection to make sure the battery connection would stay properly seated. They were friendly, helpful and went above and beyond what was called for in the repairs. They also fixed some problems that I knew I had because they had been pointed out earlier by a different mechanic. These problems were overlooked by an official Fiat mechanic I had just been to, even though I told them to inspect the car for that issue.

Made an appointment for service and was seen in time. Service technician listened to what my concerns were and put my Jeep on the Diagnostic Scope and showed me what my issues were. They then took care of the repairs in a timely fashion. Very pleased with my experience at AutoNation Chrysler Dodge Jeep Ram of Roseville.

The staff is always pleasant.

Very polite, no rushing, questions answered. Purchased a used vehicle that wasnt able to drive away the same day due to detailing. They put us in a rental within 10 minutes and at no cost to us. Great sales service and our monthly was lower than expected. Yayyyy! After picking up our new/used Acura MDX it was immaculate! Detailed to the T!! Smooth and nice safe used vehicle. Thank you Simon from sales. Thank you Paul from service. Thanks to all the team @ Autonation.

I didn?t have to wait too long- dropped off my vehicle for repairs and was given fair options on repairs cost, rental vehicle and updates on a progress every hour (additional thanks to Gregg S.- my service advisor)

After having terrible results trying to buy a vehicle at another dealership, I was well taken care of by Khalid and Omar at Auto Nation Chrysler Dodge Ram in Roseville. I found this dealership to be highly professional and stress free with a great shopping experience.

Everyone was polite and professional :)

the service was fast and Terri took very good care of me.

This place was great. They fixed my vehicle with speed and precision. The service advisor was great the technicians are great and the whole place has earned my business for all my car needs.

Promptly greated and written of for service. Staff was knowledgeable and friendly. All Vehicle concerns were addressed and completed on time. Pick up was easy and again staff was great.

Took the car for services. After 6 hours, They did not touch my car. No work, nothing. I don?t recommended them.

Came to this facility to have a recall fixed. This dealer was further away from me than my usual dealer. Iwas NOT happy with my previous dealer and chose AutoNation. I'm glad I was able to get an appointment fast. On arrival I was greeted quickly and directed to the waiting room. I expected to be there about an hour. About 15 minutes later Todd the service advisor told me my truck was ready. Well worth the extra drive.

Not only did Greg squeeze me in the next morning when my Service Shifter lights came on, he was so concerned with my safety and made me feel very comfortable. He also went above and beyond, and checked my service background and found my extended warranty covered oil changes that I didn't realize I had. He had me in and out of the service department very quickly and was so knowledgeable. Also great follow up. He is such an asset to Auto Nation.

Received recall notice via email. Called company next day. They conference called me in with AutoNation Dodge and got me an appointment next day. Took less time than quoted. I am happy with results.

As usual, it was a pleasure taking my car to Auto Nation Dodge Chrysler for regular maintenance. They are always very friendly, and helpful. They get my car in, and get the work done in a appropriate amount of time. I must always wait for my car, so it is nice that my weight time for regular maintenance is reasonable.

Fast greeting. fast service

Kenny Nichols was the gentleman that helped me. I had already picked out the 3 cars I wanted to look at from CARFAX. One was on his lot, the other two at a different Autonation. He did not try to push me into the one on his lot. He didn’t push me to find something more expensive. I liked the no haggle price. I only went $1800 over budget, but that is because I got the 3 yr 40k mile warranty. That was $3400. But worth it. I wasn’t pressured into it. Actually there was no pressure at all. So far the car I bought 6 days ago, 2016 Chevy Trax is doing great. I highly recommend any autonation dealership, but Kenny was great. I was in and out in about 4 hours because I paid cash. And it only took that long because I took him on a 45 minute test drive to my house to show my roommate.

Very disappointed! I took a day off of work to get a recall repair performed on my 2012 Ram. After arriving to drop my vehicle off I was advised they don’t have the part. What a waste of a vacation day!

Trevor was honest, patient and understanding of our concerns with my Jeep and covered everything we needed to know in terms we could understand. He will continue to be our contact when we need service.

Great experience as per usual. Daniel Blower was the service adviser and he explained recommended services for the mileage on my car without undue pressure. I really appreciate that and will schedule an appointment for a more convenient time.

Service adviser Dan, he was very helpful and kept me updated while my Jeep was being serviced.

It's an hour's drive to get my car serviced by Auto Nation in the Roseville Auotmall. The drive is worth it because of the service personnel and the manner in which they take care of the car and the owner. Very Professional.

Even though there was a long line of vehicles at the service bay. My service writer Terri was prompt and had everything ready to make my wait very short. I appreciate that as a customer.

I have had Dodge at Auto Nation service my truck since I purchased it new. I trust them to be honest and not oversale me on parts and service. Couldn't be more satisfied with their work quality and to only do that which is necessary.

Great Service- Reed Young

Not pleased with the service, they reported an hour and a half to complete job, I left the car came back 4 hours later and waited for an hours in the lobby. When calling to schedule recall maintenance the receptionist was very rude and abrupt. I will not go back to this location ever again for service!

I was planning a huge proposal for my fiancé and wanted to surprise with our first family vehicle. I was shopping around from dealer to dealer and even had a deal in place (side note-don't ever work with San Leandro Jeep dealership the owner is by far the worst business owner on God's green earth. If I could give them a negative million star I would.) However, I got in touch with one of the best human beings you'll ever meet in Tommy (no not the Green Ranger from Power Rangers). I was honest with him from what I was looking for, what I was expecting and that I was shopping around. He was calm, professional, easy going, and thoughtful throughout the whole entire process. Even when there were deals on the table for me, Tommy was understanding and never pressured me into anything. Not only was Tommy there for what I needed as far as a vehicle but he was empathetic upon hearing about the loss of my little brother. He made the experience that much more meaningful and exciting. So we finally found the vehicle we wanted and from there I drove from Aptos all the way to Roseville ( that should let you know how impressed I was with the service). The vehicle was in Nevada and I just needed to do the necessary paperwork to get it. The staff was absolutely amazing and was 1,000,000% courteous and professional. They all made me feel at home and it felt amazing. Everything was set for the vehicle to be picked up, but there was a mixup and the wrong vehicle was picked up. Tommy contacted me when he remember I said black on black because the interior was white. Needless to say I was a bit frustrated but Tommy stepped up HUGE! He got in the phone started wheeling and dealing and got the right vehicle and personally drove to Nevada to get the vehicle himself; all in a span of an hour. That ladies and gents is MF dedication!!! We all make mistakes but it's what you do after that defines you and this man is a Macgyver. He detailed the Jeep, put in a free tint, and filled the Jeep up. Tommy is the real MVP!!! I go to the dealership for pickup and Tommy and the staff show me all the gadgets in the vehicle. I swear this Jeep is like a xxxx Bat-mobile. Not only is it so big on safety but it can even park itself!!!! What!!!!!! Tommy and the staff, thank you so much for your hospitality and making my fiancé, sons, family and friends special day that much more memorable. It will be truly cherished forever. Take care and God Bless you all.

I always have a great experience here. I did notice that the error for the wipers that was detected at check in may not have been addressed. The spray does not seem to be working.

The salesmen were very helpful. We began with looking online for our purchase and once we found what we wanted, we contacted AutoNation. They were very thoughtful with showing us exactly what we wanted. Once we decided, the process was very fast.

I will drive hours to get the best deal and avoid the haggle. For the first time I bought locally. Mo and his team went out of their way to make this a great experience.

Don, the service writer was very friendly and knowledgeable. He addressed the problem and helped me through the process

Took my RAM in for some recall work and to have a vibration checked out. Check in time took 30 minutes as I was told they were understaffed. No one called to let me know vehicle was done, I had to call. Vibration was worse than ever, checked paperwork, and saw that my concern was noted, but never addressed. Very unsatisfactory experience.

thanks

Went in and bought a new wrangler from Tommy their internet sales guy and I couldn’t be happier. There was a small issue that I had and they worked with me to fix. They where all very nice from Sales to finance and they biggest thing for me was no pressure sales.

I bought a new key fob from the parts department and needed it programmed to work with my car. The service department was able to squeeze it in while I waited without an appointment.

Great service and followthrough. Thank again Greg!

Everything I experienced during my purchase and subsequent dealings were excellent. Tommy gave 100% from beginning to end.

love this place,have bought 4 vehicles from here

Had a recall done and a coolant flush. I wasn't told how long the service would take, and failed to ask. The service rep asked if I would be waiting or not. I had a ride, but with that question I figured the service would be "relatively" short. 5 hours later I called and left a message asking when it would be ready, another hour later I left another message, never were my calls returned. Then at the 3rd hour (8hrs after I left my Truck) I finally got the service rep (John A) on the phone, and miraculously it would be "ready in about 20 min".... I was really disappointed with that aspect of their customer service.

Greg did a great job! Very friendly, took his time explaining what was going to be done to my vehicle.

I had an oil leak, several recalls to fix, and had my tires changed.

I travel in my Ram trucks all over the west coast for business. YOU WILL NOT FIND A BETTER SERVICE DEPT. Always on time, courteous, and understanding of the fact that when my trucks are not working, Its a problem for me. You will not be sorry you chose this dealership for service.

Amazing Service and John Avitia is the man that made it all happend. Stayed late and got us in and really made sure to take care of all the little details to help us out.

‪Autonation Chrysler Dodge Jeep Ram in Roseville, California and the employees there are scam artists who prey on people who don’t have the same resources that I do. Yo-Yo financing/Spot Delivery scams are very prevalent in California and Autonation is perhaps one of the most heinous offenders. Do NOT EVER buy a car from these scummy frauds. They take advantage of people who aren’t well versed in their rights as a consumer, and will not hesitate to take advantage of you as well. Luckily, I was aware of my rights and able to protect myself from their shady, illegal tactics. Save yourself the trouble and NEVER go to Autonation Chrysler Dodge Jeep Ram in Roseville, California.‬

I have given this dealership multiple chances to make things right with a truck i purchased from them two years ago. First, walked into the service department and all the guys behind the desk just looked at me and didnt give a S*** to ask if they could help. Second, I called into the service dept to schedule a appt and took me over 4 hours to get a hold of someone in the service dept because none of them answer their phone. Or, you get Vmail and they say they will call you back and waitied for 24hours before i finally heard back from a service rep. Now im calling them again because I want to see if my warranty covers the issue im having with my truck again. And, no one is answering their phone AGAIN!!!! and want me to leave a vmail. Currently waiting on hold and the time that shows on my phone on hold right this second says 11 mins 16 seconds and counting. Just trying to get a service rep on the phone because im tired of leaving vamils with the service guys and not getting any return call. I would never recommend buying or servicing a vehilcle at this dealer. Worse customer service EVER!!!

Even though the manufacturer declined warranty on my vehicle Teri in the service department was on it and did everything to make it easier for me.

Greg was great, understanding and helpful. My charger broke down on Sunday and my warranty didn’t cover my repair, he helped me find a discount. Which saved me a little money.

Repairs completed promptly. Greg let me know what needed to be done. Took care of me in the usual, quality way.

This is my first and last time I'll ever use this facility. My initial service advisor "Brian" was rude and could care less about taking care of me. They told me the repair would take 4 days and it took over 2 weeks. The cost was more than they promised and when I picked up my Jeep it was filthy dirty. Never again will I have my Jeep serviced there.

Abraham, Vincent, Marcus, Kyle. All are Mighty Men of Valor! They were kind, patient, thoughtful, considerate, informative.....etc.. they all were on point and consistent with each other and policies. They all Rock!!!!

Reed was very helpful and explained everything to me. However, by the end of the day I hadn't heard from him, so I called him. Reed was very apologetic and was very communicative after that. They do a great job!

Originally went to carmax to purchase my first new car, went there after going onto their online pre qualification generator and payment generator. When I arrived at carmax the payments were 10x higher than originally stated and their service was overall disappointing. Frustrated I went back home and got online and found the same vehicle at AutoNation and it was 4 thousand dollars cheaper than carmax sent in an inquiry and within 5 mins I received a call from AutoNation , Tom the salesman was very helpful and informative over the phone and got me approved for a loan in minutes he also worked with me and got my monthly payments lowered to what I felt comfortable paying. Overall the best experience I’ve had at a dealership, I’ve visted many on my path to purchasing a new car and they’ve all been pushy except for AutoNation.

The Service Department is absolutely the Best! They go the extra mile to take care of customers. They've been my service department for almost 9-years, on two separate vehicles. I give them 5-stars across the board!

Staff was helpful and knowledgeable. Got a great deal on a very special car.😎👍😎

It’s upsetting that we were not warned that the issue we had with our car was not under warranty. Our warranty ended 2k miles before we took it to the shop. The shop automatically went straight to diagnostic and then gave us a bill of 198.00 for the diagnostics. It was only then where we were told it wasn’t under warranty. I think that this is a horrible way for a service department to work. It’s close to extortion. I would recommend to go somewhere else as this service department only cares to scam you with diagnostics fees instead of being upfront and honest.

Great service this time. Service staff was friendly and professional. I was in and out for an oil change in 45 minutes. Very satisfied.

Great service overall, they fix a recall on the air bags of my dodge ram 1500, i guess their is a major safety issuse. Pricey but what dealership is'nt.. John was my goto guy and he was a very friendly person.

Service person said I needed synthetic oil but I later checked with my regular service tech and he checked previous oil changes and I never had synthetic oil so he told the guy changing the oil to NOT use synthetic oil and he said he wouldn’t. After I got home I realized I had been charged for synthetic oil. Not happy about that. You couldn’t tell from the invoice but the charge was higher.

Trevor worked very hard to get me my dream car I'm so happy!

I was early and the guy working with me got me in early and was done 3 hrs ahead of time. I had 3 recalls and all three were taking care of. He was very nice and helpful by answering all my questions. I was very pleased with my experience.

Had a great experience having some recalls taken care of. The team member who helped me was very professional and courteous. Knowing that I'd be there for a few hours, he even offered a car to use in case I wanted to go out. Lucky for me, I found a small table and was able to work while being serviced.

I had a great service experience thanks to Reed, my service advisor. His follow through and knowledge was very helpful helpful.

Went in for a recal on my 2016 challenger. I came in on a Saturday and found out that my appointment had actually been the day before, but they got me in anyway. I believe that Greg helped me. I told him that i didn't understand some of my cars features and he took the time to show me how to work some things. He also showed me where I could find all of the information I needed on the website. I was out in am hour with a smile on my face. Very happy customer.

When Dodge makes a known faulty part, one would think it would be covered. I took my vehicle here because I had a ton of water leaking through my cab and onto my children. All this is caused by a part that would cost them $14.00 to fix. Well I should've listened to friends about this dealer and stayed away. They wouldn't fix and tried charging me $500.00! Stay away at least for there service department.

Made an appointment 5 weeks before to bring my truck in for a recall I received in the mail. I dropped off the truck at dealer, then called at end of day to see how it was doing. They had not done a thing. Second day I called service, left messages (3), never heard back, so I stopped in to see what was going on. Still had not been taken in. Third day called again (2), still had not even been taken in. Forth day, went in to see service advisor at end of day, still nothing done but was told I was getting close. I had also had an engine light come on that I wanted them to check that had come on 2 days before bringing it in. They said if it was what they thought it may be it would be $1600 to fix it. On the forth day before I came in I had called two other local dealers and asked them what they would charge for the same repair, both dealers quoted me the same prices which were $700 less. I told the service advisor about the other dealers prices and he said to take it to one of them. When I went in the forth day after getting nothing done, I Had all ready decided to just get my truck out of there and take to one of the other dealers. I will never take my business there again, and will not recommend it to no one.

Quick, efficient, quality service.

Friendly service staff. Great communication about what was being done to my vehicle.

Don is the best advisor ever!!

Getting my work van equipped

Don Harmon knows how to get things done. He has great customer service skills and his manager Brian is also very helpfull. they all work as a great team and I refuse to use any other service dept at any other dealership! I have been a loyal customer of theirs since 2012

Service lead John was excellent. Knowledgeable fair and took great care of me.

Check in was easy and fast. Work done in a timely manner. I would have liked to talk with a representative preferable the one who checked me in who was there. I Was sent straight to the cashier to pay my bill which was reasonably priced (Thank You). Did not see on the paperwork that the brakes could have needed to be changed. Need better communication needed. I was told by the check in person he would get me quote on replacing my cracked dash but never got it.

Quick checkin, repair done promptly and great communication with Don Harmon

We came in upside down on our current car, which was super unreliable. Sam was our Sales Associate and he patiently worked with us to get into a brand new Chrysler 300. Everyone was committed to helping us and understanding our needs. We’ll definitely be back!

Very well done. Work was completed on Time and in a professional manner. Will be back again

Express Lube oil, service writer polite and service was quick and complete.

I’ve always had a great experience here. I bought my 2016 Jeep Grand Cherokee a few years ago and have always brought it back for service. My Service Advisor, Greg has always been extremely helpful and knowledgeable about each service performed! I would recommend you check out this dealership! You won’t be disappointed! Thanks Greg!!!

Like so many other people have said, I had a horrible experience at this location. I went in looking for a used car to replace my 2005 Saturn that was going to cost $1,000 in repairs. I figured I would rather put that money toward a new car, but didn't have much beyond that for a down payment. I had planned to look at a Prius at CarMax, but they weren't able to get it shipped to the Roseville location in time and I needed a car, so I found a Fiat I liked at this location instead. I was pre-approved for a loan through my bank when I went in and told them as much. The test drive was short, but I didn't think much of it. Afterward, we came back to fill out the paperwork to purchase. The first red flag (I failed to take as seriously as I should have) was that I was asked to fill out what looked like loan paperwork, which requested references and employment history. I pointed out that I already had financing from my bank and didn't need to be financed by the dealership and was told by my sales associate that "everyone has to fill the paperwork out" but that it wasn't for financing and they wouldn't run my credit. When we proceeded to the financing part of the deal - again, the paperwork with my existing loan from my bank - I was told they could get me a better deal, but they didn't know with who. It would be done after I left and the loan service provider would send me documentation. That was red flag number 2 that I unfortunately ignored. Then they tried to upsell me warranties and service plans, etc. telling me that a foreign vehicle could be expensive to get replacement parts for. I pointed out the $200 charge for service and was told that was a deductible. I'm still not sure if that's every time I go in or for the year. There didn't seem to be any way to outright refuse the service plan, so I went with a minimal option that raised the price of the vehicle by $3,000 (yes, that was the LOWEST option and one I created myself, choosing just the services I wanted and not what they were trying to sell). When I finally got the car home, I realized I only had one key, no backup and e-mailed to find out about getting another. No one answered. I have contacted them several times about the card for the service program I paid an additional $3,000 which I have never received and no one has ever answered. I am now having problems with the car as well. It was brought in once already to Firestone (as I did not have the $200 deductible for service at AutoNation at the time) and was told the alternator was failing and it would need to be replaced. $700+ later, that work was completed and it is now two - three weeks later and the electronic system seems to be failing. I am back to having lights come on and random intervals and the vehicle shut down this morning on the freeway. It is a safety hazard to me to be operating this vehicle and I cannot believe no one knew there were this many problems with a 3 year old vehicle with only 27,000 miles on it at the time I made the purchase. Additionally, there is water/condensation inside one of the taillights and while the rear windshield wiper works, the spray for the rear washer does not. Supposedly, the information for my service plan is in the computer and I won't need the card, but I hate to get all the way there just to be told that it isn't. I do not have the money to pay out of pocket for the entire repair, nor should I have to. Also, based on other reviews, I have a hard time believing it will be fixed there, at least properly. Finally, the loan WAS financed by my own bank in the long run; everyone else they sent it to declined my request for a loan (even though they weren't supposed to run my credit), one of them because the price for the car was more than it was worth. I will never buy from AutoNation Roseville again and advise others to stay away as well.

Terri Connor, service advisor, provided great customer service. she returned my call timely. And this is second time she handled my 2017 Jeep Cherokee for repair service. Service desk staff efficient customer service. No waiting. Outside to pick up my Cherokee the staff right there to direct me to my SUV. Excellent customer service!

Super easy, no pressure to buy a car. Everyone was nice and super helpful.

Get rid of your service manager! The GM should be more accessible. Don't promise repairs that you are not capable of doing.

Good service But intrusive feedback report. Make it a normal questionnaire instead of me advertising for you on FB.

The people and service , the time they gave to me to make sure I was happy

Both my service and sales experiences here were awesome! Everyone I worked with was very helpful and professional, and each was very kind and silly toward my 4 year old daughter, who never once complained about being at the dealership for a handful of hours due to the people and the facility. Special shoutout to Service Writer Greg and Mike, Emal and Mo in sales! You all rock! Thank you!

Overall a very good visit. Greg was my customer service rep. I've been to him in the past and have always been very happy with the service he has provided on my car.

Service was done on time and cost exactly as promised

I took my 2003 Dodge Ram 1500 4x4 in to AutoNation Dodge to have the passenger airbag recall completed. In the process of performing the work my dashboard was damaged. My 15-year old truck has 49,000 miles on it and has always been garaged and is used primarily to pull our travel trailer. When I alerted the damage to my service advisor she noted that the damage was not there when she checked the vehicle in and inspected it. She passed the issue on to the service manager. He looked at the damage and stated that he couldn't see how their repair could have caused the damage. The damage occurred directly above where the work was done. Naturally I expected AutoNation Dodge to replace my dash. Since my dash wasn't pristine I even offered to pay for half the replacement dash and then AutoNation Dodge would pay the remaining half and the labor to install it. The service manager would only offer to pay for half the labor. He expected me to pay for the new dash and half of the labor. This for damage that wasn't there when I brought the truck in. I was and still am shocked at the service manager's inability to take responsibility for something that happened while they had my truck. This is extremely poor customer service. I wasn't going to complain in this forum but I got an email asking how things went so since they asked I thought I would answer.

I arrived at the appointed time. I was checked in and offered a ride to my home. John discussed my work to be done. He said he would call when the work was completed. All work was completed by about noon. John called and I picked up my car. One of the smoothest experiences at a dealership I have encountered over the years. Thank you AutoNation and John Avitia.( Service Advisor)

Everybody was very professional, Dan especially who promptly assisted me and gave me updates on everything that was going on.

Don was pretty good. But when I asked Tom to go the extra mile he did. The only thing that was a little off was that a service guy cut a slit in my beef jerky bag and took a few. That’s OK but he should just open that up normally and took it instead of cutting a slit in the side. He probably was really hungry. But overall it was a good experience and I will recommend it to other people. I will definitely come back and the next vehicle I buy I will look for Tom.

Took a little long to get checked in but above all the employee was great and my car was done on time!

Continue to be pleased with service and the friendly knowledgeable staff of the dealership. Wish the lot was as bigger to allow easy parking. Get rid of Urber and protect your customers.

Mechanic Matt did a great job will all repairs. Very Happy!

Not only was the sales experience awesome, but the service department has been amazing. A person only deals with sales once and service multiple times. If you are shopping for a service department first and then sales next, i would highly recommend these guys. They are honest and dont treat me like a female who doesnt know what is going on with my vehicle. Cant say enough about them.

Great experience with all employees. The only problem was the salesman told me the car had V-6 and when I got home I discovered it had a 5.7 L. V-8. Not a big problem as the 9 years old jeep I had brought new 9 years ago and traded in had a V-8,4.7L.

Very nice service. Wait time wasn't to long. They took care of all the services I needed

Great service. In and out in very little time. Did the repair and got me back on the road again.

Swing by to set up an appointment for a recall service, but they squeezed me in and knocked it out in 30 minutes. Outstanding!

Customer Service – NOT! Full disclosure: I am not a regular service customer nor have I purchased a vehicle from AutoNation. In summary: from my experience twice it appears the Service Department has a significant communications disconnect between customers (at least this one), their service writers, and the mechanics. It is also unknown to me whether or not AutoNation puts its regular customers or those who have purchased vehicles from them ahead of Chrysler Corp customers who need safety recall work done. On July 5 I had scheduled a 7:30AM appointment to have corrective action taken for a safety recall on my Dodge RAM 1500 fuel tank bracket. Sometime mid afternoon the service writer called me to advise that the work could not be accomplished that day due to work spill-over from the previous work day. I told him that was entirely unacceptable as it interfered with plans made for a trailer trip. I rescheduled the appointment for 8:00 AM July 18. Yesterday, the 18th, I had my vehicle in the service queue at the appointed time. Not until late afternoon did the service writer call me to advise that (1) the work had not been started yet and that AutoNation would need to keep the vehicle overnight. (To his credit he comp’ed me a rental at Enterprise for my inconvenience.) Mid-morning, today, July 19, I called to inquire re the status of the recall repairs and had to leave a message. Hearing nothing an hour later I again called to learn that the service writer was unavailable and I asked to speak with the service manager, who was also unavailable. Leaving a message for him, I still heard nothing by mid afternoon. I called yet again and was advised that the service writer was physically checking the status. He called shortly thereafter to advise that the work order >was still sitting on his desk< and that the work had yet to be started. I advised him to hold any work and that I would be over to retrieve my vehicle. I have worked in customer service and know what can be done to facilitate that operative word “service.” AutoNation would be well advised to focus on communications with its customers as that would have gone a long way with me. At this point I don’t think I can trust the AutoNation Chrysler-Jeep-Dodge service department to take care of the safety recall for my vehicle.

Was in for service on my Charger. Teri Conner was great getting me in and out quickly. Unfortunately they were not able to correct the factory recall but that was due to the ODB2 plug not being properly installed by the factory. That was not the dealers fault though.

I have left 6 messages for a service advisor, spent 10 minutes at a time looping between operator and service department... On the 4th day I had to contact a mechanic who would actually contact me. Had a recall and a ton of work done last year on my Dodge at AutoNation and now I am wondering if the work was actually done or if they broke something when they put the dashboard back together. And oh yeah - the 2011 Dodge Caravan just randomly shut off on Douglas Blvd for the 3rd time...

We had our Town & Country Chrysler in for several problems that appeared over the last year. Since we have the extended warranty, all the work on problems were fixed with one small deduction. Greg Stebins, our service manager and general service manager, Brian, were fabulous. They set up a rental car and kept us up to date of the progress, as many parts had to be ordered. We also had an oil change and some other service and the interior detailed. Wow!, the car looked like new inside. I recommend these folks to take care of your car's issues.

Hi my name is Bradley, I've been with this store as a Sales Professional. If you looking at solid reviews and want to have a 5 star experience, ask for me or contact me 916-749-2326

My Durango broke down on a recent road trip, so I was miles away from home. I had my Durango towed to Roseville Dodge to have it fixed. To my surprise I was very impressed with the service and level of communication by the service department. My Durango now runs great. Thank you

Get people, love taken my car to get serviced there

Friendly, reasonable service for what i needed done

All I can say is Greg in service is exceptional. ALWAYS going above and beyond. #myserviceadvisorisbetterthanyours

The technician, John Avitia, was especially helpful.

I loved their Customer Service. From everyone including our sales rep. I felt confident buying my used car from them knowing the inspected it and have a 4,000 mile warranty included in the price. Thank you

Extremely dissatisfied!!! I have only ever had my Jeep services here, and it is still not fixed. Most recently I was told there were damages that would be more than the car is worth. Why wasn’t this caught on the multiple previous visits? Service rep says she will call right back with info, and days go by without hearing from here. Selling my Jeep and will never buy one again

Great car buying experience. No haggling great people in and out in record time with my new Charger R/T! Awesome dealership. Kenny was great emailing me all the information I wanted and even though he was off the day I came in Kyle took great care of me. Highly recommend these guys for your next vehicle purchase! DHall

There were no updates from the Service Supr regarding how the repair is going and when my vehicle would be ready for pick-up. I had to initiate several calls over 3-days to talk with Service Supr and left messages with Service Mgr and GM letting them know that I was receiving any communication regarding my repair status. My car was dropped off at 7:45am Tue and after my call to service dept I was made aware car would not be available for pick up. I had to initiate call on Wed to understand status and the word was they were working with factory to correct problem and had no idea when car would be ready. At that time we made decision to get me a rental car. Later on Wed I had to call again to find out status and Service Supr said it looks like it will be ready for pickup at close of busn but to play it safe she said she would call me early Thur morning and confirm. Around 11am Service Supr had not called so I left message inquiring if car is ready. At 1;30 no reply so I left message with GM asking for his help regarding status of truck. About 2 hrs later received call from Service Supr that truck was ready for pickup 1st thing Thur morning and I asked why did you not call? She said she thought I was picking up but that was not our agreement. Bottom line I picked up car late Thur afternoon in which the local Dodge dealership or factory is picking up a 2nd day of car rental that could have been avoided. In my eyes this lack of basic communication or bad communication tells me that the integrity and competency od this service dept does not exist and I am thinking that Dodge vehicles are not for me when considering my next purchase.

A regular car dealership

It was an overall good experience. Just a little off on the time guesstimates but it was okay

Love the car, hate the dealer. Sales team was completely uneducated on the vehicle. Sales guy claimed the car had features it didn’t and didn’t have features it did. I go ahead and purchase the car anyway and the finance person has me sign all the paperwork only to find out the next day that all the paperwork was wrong and I would have to come back in and start over. Car also came with a paint chip, sales said they would get it taken care of straight away for me. It’s now been over a month and I am finally able to get an appointment to get the chip fixed only to show up and find that service never got the message and had no clue I was scheduled to come in (even though I got a confirmation email).

My latest experience here was a total disaster. I had purchased a Jeep here a few years ago and have had nothing but problems with it. Every time I have walked in here I have been ignored by everyone, except those trying to sell me a car. This place revolves completely around money and has lost me and family as customers because of it. If it wasn't for my advisor Greg I would have been completely screwed. He was the only one willing to at least try and help me. The service manager didn't even return my second call. Corporate America... loopholes... pretty much sums up this place.

My GF and I were in the market for a bigger SUV for our 3 boys. She received an employee purchase perk from her place of employment, and we started looking around. She REALLY wanted a new jeep wrangler, and since I work for an Autonation dealer we decided to make the short 2 hr drive to Roseville CJD. Amazing. The staff and everyone I came across were clean cut, smiling, and looked happy to be there. When the car shopping started, Tommy, our sales rep, was laid back, knowledgeable and funny. If he didn't know an answer, he got it for us. We had decided after getting numbers back on a new 2018 Jeep Wrangler JL that we were gonna go with a 2019 Cherokee Latitude. Man, what a vehicle. We drove up there Thursday after work, and it was VERY late by the time we arrived. We couldn't take the car that night so they DELIVERED IT TO US IN NV THE NEXT DAY!!! EVERYONE at Roseville made sure we were taken care of, noticed a couple mistakes in the paperwork, made sure I didn't sign until it was all correct. It was an overall great car buying experience. We will be back for all of our maintenance services, and are looking forward to seeing how great the rest of the dealer personnel are. Thank you guys for making this happen, and thank you for going above and beyond for us.

Friendly staff

Great experience, good customer service and very friendly

We had our truck towed to the dealership, to have the transmission replaced. Frank Mezzanares had done the work and would trust all of our cars with this mechanic. He went above and beyond the call of duty.

Mike in Internet Sales was great! He was quick to respond, professional and courteous!

HAD MY VEHICLE check for exhaust leaks and gas leaks luckily there were . However, they did find a transmission leak which was quickly corrected and completed and alignment for me. They did a wonderful job and were very considerate of my concerns for being on a fixed budget comma as a senior money is always tight. Thank you I donation for a job well done.

Greg my service advisor was fantastic he was very knowledgeable and helpful.

Our buying experience was amazing!! Bradley was our saleman and was very easy to talk to, no pressure, just a pleasant showing of the vehicles that we wanted to see.. When we decided to purchase, again, no pressure, just laying out the facts, and Ron was our finance guy! No switching up, and they gave us an awesome price, freebees, and treated us very nice! We were thrilled to say the least! Hubby walked away with a BIG smile on his face cause he got his dream truck without any hassels!

Greg helped me out greatly during my visit there. He was able to direct me to the correct people in order to address and erroneous update to my account to fix it prior to my scheduled maintenance. Thanks for all your help.

I'd have to say my experience with AutoNation Dodge was fantastic my service writer Don is remarkable. He gets straight to the point and gets things done always work around my schedule make sure that I was never inconvenience in any way I would recommend AutoNation to anyone who is looking to buy a new car or have work done on it

It is a joke. They need to just be honest with people and tell them that the express still takes up half of your day. They said 30-45 mins and I was there for 3+ hours. My car was on the lift for 3 hrs, then the paperwork was ridiculous. Felt like the paperwork took just as long.

Called ahead 4pm to the service department to make sure that I wasn't wasting my time coming in at 520pm for a quick oil change. The girl assured me they would help me out if i arrived before 530. With oil and filter in hand I was turned away. With no explanation. Very irritated, very disappointed. Automation has let me down

A pleasant transaction to purchase a new Jeep at this dealer.

The work was done in a very reasonable time . My service person John did a great job getting me a ride and he give updates on the progress of the work being done .

I took my Fiat in for replacement of a failed Bluetooth module and an air dam that had been torn off on a curb. My only complaint is that Fiat parts are not readily available. It took a month for these parts to come in. When they did, the work was done quickly and professionally. My service advisor, Greg Stebbins, took good care of me, arranging for transportation to and from home, and keeping me informed as to what was going on.

Had oil changed on 4/1/2018. Service was very good.

Very organized. Great customer service. Love the complimentary Uber rides. Quick service.

Great experience purchasing my new car. Everyone there was professional and made me feel at home. It was a relaxed atmosphere, with no sharks circling the water. Would definitely recommend them if you are in the market for a new car.

We worked with Melissa Hippo and she was excellent in finding the auto we wanted considering the limited quantities of the vehicle. I recommend Melissa to anyone wanting someone who will do everything in her power to get you what you want in autos.

Well I went in for a couple recalls. Terri checked me in and ran a check on what needed to be done. It turned out a bunch of things were over due. We discussed the importance of each thing etc. long story short I paid a lot of money not prepared to spend but have no regrets with the service or taking my truck in.

Easy in and out, Service advisor was knowledgeable and the staff was very nice and helpful. I will be using this dealership as my new service center.

My buying experience was terrible to say the least did most of the buying over the phone, was told to come up there on Friday morning everything was done and approved which it wasn’t 1st lie was also told to see specific person he would have everything ready, lie #2 he had no idea why I was there, when this fiasco was almost over and finally got into finance they were giving me what they thought was a good interest rate until I saw the bank approval in my folder when I asked about the difference between what the bank approved and what they were charging me she told me that is what they asked for lie#3 would never go back there because of there shady business practices Buyers beware

Literally the easiest and most stress-free car buying experience ever. No hassle and completely straight forward.

I'll update later but wanted to at least let you and others know I just had the EASIEST and BEST car buying experience I've ever had! Unbelievably easy And straight forward!

Teri Connor needs a raise, a promotion and a bonus!!!!!!!!!!!!!

Terri Conner was my service adviser. She was very polite and professional. When I showed up for my appointment at 7:45 she worked to get me in the system and on my way, unfortunately her computer was down. She took hard notes and sent me on my way. I hadn’t heard back by about 2pm so I called and she said they were just getting started on it and she hadn’t gotten a report yet but offered to get me a rental as she wasn’t going to be able to get the car done until Monday most likely. I said I was fine I have another vehicle and I will talk to her Monday. At 5:00 she called to tell me my car was wrapping up and I could pick it up before 6:00. Under promise, over deliver, that’s the way to do it. I wish they would have gotten my car in earlier in the day considering my appointment was for 7:45am but since I wasn’t waiting for it I am fine.

My car had numerous issues with it when I took it to AutoNation. Not only were the service advisors knowledgeable and nonjudgmental, they were courteous and thoughtful of my circumstances. My car is an older model and now runs better than ever. I will not hesitate to continue my car care with AutoNation.

Don Harmon and the entire team at Jeep have taken really great care of me twice now -- not only have I felt at ease and in a professional & friendly environment, but they have also gone above and beyond with things like a free vacuum, a covered faulty battery and complimentary sirius XM radio for 2 months. I feel like a valued customer and l will definitely continue to take my Jeep here for service.

Very professional staff - they listen and provide you the best deal to meet your need

I was great bright and early with a service man that was fast efficient and had a smile on his face. Was very accommodating due to the fact I had two small Toddlers with me. They had a nice little Play area to keep them busy. my jeep was in and out with in 45min.

Hey, they beat the Costco price at another dealership on a tricked out Trailhawk. And the sales approach was professional and not pushy. Can't complain about that.

Easiest car buying experience yet! Kenny helped us out and he was an absolute delight to work with. The entire process was smooth and everyone we encountered went out of their way to accommodate our needs.

Had a 10 am appointment at the dealership for a 30 minute software update (their estimate) and an express oil and filter change. Got there early, checked in with Dan and he said it should be done around 12:30 to 1:00 PM. That seemed like a long time for what was being done but I waited. Shortly before 1:00 PM Dan called to say it would be a little longer. I went back to the dealership and waited. 3:30 came and went and at 4:00 I asked Dan what was taking so long for such a small amount of work. Dan said he didn't know, that the shop foreman controlled the work. I asked Dan why 4 or 5 of the work spaces were not occupied and he said they needed to hire more mechanics. He admitted they were overwhelmed with service work due to lack of mechanics. I continued to wait. Finally at 5:15 Dan said they were done. He apologized for the delay and said he had under quoted the original estimate and adjusted the bill to reflect the original estimate. My criticism is not directed at Dan. Whoever manages the service department is at fault. I will not be back.

I am pleased with the quality of service performed on my Ram 3500. I had an engine warning light on and diesel order in the cab, both were from the same source a faulty EGR valve. The problem was resolved and covered under my extended warranty. Also had a fuel filter replaced and an alignment done. All work was done in a a timely fashion. I did make an appointment ahead of time.

I had another bad experience at AutoNation. I went in for an oil change ($45) and I asked Chris (who seemed distracted with interruptions) to check my power steering because it made a sound when I turned the wheel. I didn't know what was causing the noise and expected it needed some fluid or a tightened belt. He told me it would take two or three hours which seemed long for an oil change and checking the steering problem. When I got the car back almost four hours later. I had to pay $278. and the steering sound was still there. I went back and told Chris the issue had not been addressed and the price seemed very high. He said that I had asked for a power steering overhaul - which clearly did not address the issue. There was nothing wrong with the power steering other than the noise. That's over $200 down the drain and no improvement. I won't be back if I can help it.

I got excellent customer service from everyone that took care of me and my car. This dealership is top rate.

IF YOU WANT A 'NO HASSLE' BUYING EXPERIENCE, YOU SHOULD GO TO AUTONATION. I CALLED TO SEE IF THEY HAD WHAT I WANTED, 20 MINUTES LATER WE HAD A DEAL. I WENT DOWN THE NEXT MORNING, SIGNED SOME PAPERS, 30 MINUTES LATER I WAS ON MY WAY.

Fast friendly service. Clean waiting area. Will continue to have my jeep serviced here.

Bought truck from another dealer, Auto Nation performed rebalance under warranty. Two of 4 tires bad, told to take back to purchasing dealer. Another wasted day!

Service Advisor Dan Orum was very helpful in helping me understand which service and oil requirements where need for my 2017 Jeep's first time service and he also, took the time to explain the service schedule for other components that are serviced at various mileage. The servicing time itself was quick, over all I am very please with my service experience and will return for further services.

Make sure you read your contract because they don?t care if they screw up!! I specifically gave all the correct information and they didn?t do their job correctly. In turn we were forced to drive an hour back to the dealership after already having been there for 7 hours the day of the original transaction. Increased our payment and wouldn?t meet us half way since it was their error. Not people i want to ever deal with again!!!!

The customer service was great, everyone was very friendly and access to the service center was easy. My low rating comes from the fact that I only brought my car in for repairs because I was told over the phone it was still under waranty. I live in downtown Sacramento, rearranged my day only to get to the service center and be told my waranty was not valid. I had it checked since my ?check engine? light was on and a plastic piece on my stick shift broke off. $170 later I was told it would be $500 for the repairs plus the cost of a whole new stick shift. So I walked away spending $170 and nothing fixed on my car. This was a classic example of why I avoid dealerships for repairs and they have a bad reputation for being over priced.

Needed to bring my vehicle in for a recall repair. The service dept was helpful and nice. I was in and out pretty quickly.

Our 2006 Dodge Charger was up for the Airbag recall and so I scheduled my appointment online. I figured, since it'll be at the dealer, if throw in a transmission fluid and filter change as well since I don't have a scan tool and dipstick for exact fluid spec. level. This car hasn't been back at a Dodge dealer for years (2008 or 2009) as I always have done maintenance and repairs myself. I showed up and was greeted by my service advisor Greg Stebbins. He pointed out things to have done soon such as tires and a power steering hose (I have sitting in my garage but have no time to do it) but no sales pressure as with other places. Overall, a great experience and glad they had parts in stock for the Airbag recall and had my car done in no time. Thanks AutoNation Chrysler Dodge Jeep RAM for the quick service!

Very nice staff and my advisor was always on top informing me about my service and what will be the process

I really appreciate the time they took to find the issue and they found it. They needed to order the part and I will bring it back the following weekend. Great.

My service adviser for my 2012 RAM 2500 is Don Harmon. He is always straightforward with me and keeps me updated on the status of repairs. As an adviser I give him 5 stars. there are occasions when the technician has forgotten something minor like not resetting the indicators and Don has made sure they are reset properly and quickly. Thanks Don!

The whole crew at AutoNation are dedicated to getting your sale done as fast and fair as possible. I felt the whole time like they were actually working with me instead of against me and that was nice. This is the fastest I've ever purchased a car at any dealership. Five out of five stars.

Went in for a oil change, tire rotation and recall on seat belt restraint. They said it would take 2 hours but was closer to 3 1/2. Waited on the two cashiers who were more interested in talking about one of the service reps who is usually rude to them. Thought they themselves were being rude by having that conversation in front of customers.

After purchasing my vehicle, I was told the vehicle would be detailed and delivered to my home. The vehicle was delivered but not detailed, even leaving coffee stains on the cargo floor. I brought it back to be detailed and was told "I was doing you a favor delivering it to you" seemingly implying I should be ok with the van not being detailed. Regardless of the implication, I was left feeling very uncomfortable. I let it go but after several emails to give a review I decided to call the dealership and let them know my experience. The first time I called I was told I would receive a call but did not. I called a second time and left a message with the general manager and to this day no one has acknowledged my experience. I am happy with the Dodge van 1500 that I purchased but I am terribly disappointed with the customer service. I will not go back to Auto Nation and will not recommend anyone else to go as well. Sad Regards,

I took my 2005 Dodge Magnum RT in for the Takata airbag inflator recall. The staff was courteous and attentive. My car was repaired and returned in the promised time.

After purchasing my vehicle, I was told the vehicle would be detailed and delivered to my home. The vehicle was delivered but not detailed, even leaving coffee stains on the cargo floor. I brought it back to be detailed and was told "I was doing you a favor delivering it to you" seemingly implying I should be ok with the van not being detailed. Regardless of the implication, I was left feeling very uncomfortable. I let it go but after several emails to give a review I decided to call the dealership and let them know my experience. The first time I called I was told I would receive a call but did not. I called a second time and left a message with the general manager and to this day no one has acknowledged my experience. I am happy with the Dodge van 1500 that I purchased but I am terribly disappointed with the customer service. I will not go back to Auto Nation and will not recommend anyone else to go as well. Sad Regards,

My car was repaired in the timeframe promised. The dealer staff was friendly and attentive.

thank you for the great car loove it.....................................................................

Very happy with the service. Service reps were very helpful and polite

Worst customer service I've ever experienced. I work in a customer service industry so I am usually very patient with customer service cause I know how exhausting it can be but this place was awful. I wanted a simple answer to a question (whether or not I would qualify for a rental so I could make necessary arrangements either way, and with a very sick infant this was important) BEFORE my appointment and I called my service advisor 3 times and left a message... she never returned my call. So I called the service department and asked for someone else. The receptionist was extremely rude and told me there was no one else to talk to and I just had to wait to receive a phone call back. I asked for her manager and she said "he's unavailable as well but I can put you through to his voicemail".... clearly returning phone calls isn't a thing here so I didn't want that, I just wanted to talk to someone that could answer my question. This lady (her name was Kimberly I believe) was extremely rude and said "there's nothing else I can do for you then" with an attitude. I left another message with the manager and then called Folsom Lake Dodge and I am so glad I did! Best customer service and so helpful! They got me in immediately, gave me a rental, and answered all of my questions right away. I don't usually do this because I usually find it petty but I am so bothered by how I was treated. They clearly didn't care for my business so I'm so glad I took it elsewhere!

Had to have my exhaust worked on. Dropped my truck of Sunday night at the night drop. I got a call Monday morning talked to John and he said he would update me on what was going on. Got my truck back later that day with everything fixed and no complaints.

Was in today to inquire about purchasing a vehicle and witnessed an employee trying to assault a customer. The employee had other employees holding him back and as he walked away and tried to take his shirt off he was cursing and calling the customer names. They then forced the customer to leave. This is horrible business practice and I will never step foot into one of your dealearships again.

To the management team: Take down the tacky survey score signs that score/shame your emploees. I?ve never seen an employee development tool used so inappropriately. I won?t be responding to any more surveys as long as you?re treating employees this way, and that?s a comment on management not the staff.

The gentleman that assisted me was very helpful and provided me with good service. Thanks Don in the service center.

In September 2017 I was in the market for a newer Camaro, I found one online that seem to fit the bill. I ended up buying a beautiful 2014 Chevy Camaro for $18,500 ( $23,400 after taxes, LIc, and extended warranty). I was as happy as can be aside from on my way home, when down shifting into 2nd, it would pop out of gear, I contacted the salesman about it and he assured me that the car had been gone over by their top notch service team and there was nothing wrong with it. Going through the dashboard settings I found that the OIL LIFE said that it was only about 50% remaining, I once again contacted my sales guy and he promised me that there was a complete oil change done when they got the car in and that their Service Tech forgot to reset the oil life gauge. Like a fool, I took his word for it just like the issue with 2nd gear. Fast forward 7-8 days, 2nd gear was getting worse and worse so I again called and they told me to bring it in so they can look at it, so I did. Their Service Tech test drove it and confirmed there was something major wrong and I was told that because there was still a manufacturer's warranty in place that Id have to take it to Chevy, which I did and they had it for 10 DAYS because they had to rebuild the transmission!! So that issue was fixed BY CHEVY. Fast forward 2 months to 10/21/17, as I was getting ready to leave to L.A. for the weekend, the Oil light popped on saying that the oil level was low and to check it, I did and THERE WAS NO OIL!!! There must've been the bare minimum ( just enough to keep the oil light to be triggered ). I contacted AUTONATION DODGE and they told me to bring it in and they would give me a FREE OIL CHANGE and do a 120 point inspection, which they did and RE-VERIFIED that everything was good and also verified that there was NO OIL LEAKS AT ALL. I told them that I was very concerned about what damage could have been done from driving it for 2 MONTHS with an extremely low oil level and since this is how they sold it to me, what I wanted was some sort of letter stating the situation and that if anything happened internally that they would take care of it. They said I would have to speak with THE SALES MANAGER which I could tell right off the bat that he was going to try and deny all fault, WHICH HE DID!!! When I tried to explain to him that all I wanted was some sort of letter addressing the situation, he told me " I can't do that". He said, " I don't know what happened between the time you took the car and now..... I DON'T KNOW HOW YOU DRIVE IT". I was extremely insulted by his statement and informed him that I have had NO TICKETS OR ACCIDENTS IN 25 years. He then repeated himself and I told him that I am VERY INSULTED and shocked by his statement and at that point he said," YOU CAN LEAVE, This conversation is over"!!! I was floored. I told him that I would be writing a review on both YELP and YOUTUBE and he said," I don't appreciate the threats". I told him that its not a threat, its letting people know EXACTLY how you AND DODGE Treated me after giving them $24,000, He said, that was a threat. At that point, I left so angry that I was shaking. I have NEVER BEEN TREATED SO HORRIBLY BY ANY COMPANY. AUTONATION DODGE will treat you like a king until they get your money and then they will treat you like a thorn in their side.

They got the job done. Typical auto repair experience

Found out d3alership did not give me a fair price on the truck really disappointed

Kyle is the best!! Service was prompt. Kyle answered all my questions.

It took me more than 30 minuets to get to talk to a person. No one answers the phone in the service department. This is not the first time this has happened.

A real pleasure. Everyone involved was helpful and professional.

I had the pleasure of working with Dan Young and couldn?t have asked for a better sales person to help us find the right car. He was patient, pleasant and informative through out the entire process. He even provided drawing materials to help keep two little boys busy while we worked through all the paperwork. I would definitely recommend this dealership and more specifically, Dan!

The workers were very nice! They got the car in right away and got id done really fast! Thank you for the good service!

Bought a new 2500 Ram. Having purchased more than my share of vehicles over the years, I was truly impressed. The experience was a little slow at first, but gained speed my wife and I were very pleased. Cullen and Tiffany were the best. And a big shout to Dennis the G.M. He was absolutely great!!! All in all great customer service

Their service is excellent and the technicians and service people are polite and helpful. They also take time to explain any problems they encountered.

I’ve had my car in twice, had my whole engine replaced and 3 days later, my malfunction indicator light came on. I can’t get them to return my calls now.

My automatic window would not go up, so I took it in to the dealership to get it checked. They were slammed but after waiting a bit Greg came out and he was able to get my car in. They had the part and a tech and in 2 hours I was out the door and happy customer.

was told by my service adviser ( young girl) i do not have time to talk to you 2 times i found someone who would get my head lights fixed (not working on my 2016 pro master) i called that service adviser a month later to make a appt. for a oil change and missed the return call so i call back left mesg.3 times in 10 days then i got a rude woman when i called and said i am not getting a return call she acted like i was lucky to talk to her so i call another dealer and will not go back again if i treated my customers like that i would have none save your response from the owner saying i should call the manager if i were you i would call him yourself

Always good. John Avita provides excellent customer servy

This is the fourth vehicle we have purchased from AutoNation in Roseville. Each time has been both easy and convenient. The staff is accommodating and friendly. We are never pressured or intimidated. I will not buy a car anywhere else.

I arrived on a Friday morning at 7:05am to get my first oil change & tire rotation on my new Jeep Cherokee. I had purchased a maintenance plan covering 3 oil changes & rotations. The maintenance shop opens at 7:00am. I thought maybe since I was at the shop 5 minutes after it opened, I would get in and out quickly. I was wrong. It took me 1 hour and 22 minutes. The service personnel were friendly and courteous, but the maintenance shop was undermanned with only one technician available. I drove from Elk Grove. So this simple maintenance procedure took 3 hours out of my day. The products and actual service was good And the plan was priced reasonably. The whole process just took far too long.

I had a good experience. My airbag was part of the recall. It was to be done over a year ago but they didn't have the parts. They did a check of everything else and told me my auto steering fluid needed to be change. My regular mechanic was suprised they only came up with one problem,,,feeling that they are being honest and not just rying to get more work that may not be needed. I will go back.

I bought a pre owned 2012 Hyundai Elantra. The salesman Lucas was very nice. When we were driving the car home we noticed a clunking sound in the front end. Frank the sales manager said they would fix it. After they had the car for more than a week and replacing a few pats that didn’t fix the problem Frank said there was damage to the front wheel that wasn’t in their sales picture and we obviously caused the damage to the car. The damage was in the picture I took when I got home from buying the car. Their picture was obviously low quality couldn’t even zoom in. After going to several shops. Turns out there is a service bulletin on the electronic steering motor that caused the problem. Between me and my daughters that was the third car we bought from this place. We will never go back.

Went to see an advertised used Dodge Ram 1/2 ton and ended up with a better truck. Kyle was a great salesperson to deal with

Very pleasant experience.Went looking for a used dodge truck I had seen advertised and ended up buying a better truck. Kyle was a great salesperson to deal with.

Frank, the Sales Manager and Justin, Sales were both very nice and helpful.

The staff here are extremely helpful. We knew exactly what we wanted and had some specific requirements so I started my search working with a representative via email. They didn't have what we wanted at first, but as soon as they got a vehicle that met our requirements, the representative let me know and even texted photos before we drove out there. The buying process took a long time but was very positive and the staff made us feel welcomed throughout. There was never any pressure to buy and no haggling on the price. Our car was used but looked brand new because the detailing process got it back to tip top shape. We'd definitely use this dealership again.

They told me the time of work and got it done in that time frame.

Dan was very pleasant & professional. He kept me updated with the progress of my jeep.

Service fixed the issue the first time in expected timeframe.

As someone who travels in my truck all over the west coast for business, you won't find a better service team. They understand the importance of getting me in and out as soon as possible, and always go out of there way to make sure it happens. Thanks Brian and Miani for always taking care of me!!

Facility is really crowded moving vehicles in/out is a challenge especially with a heavy duty Ram with crew cab other than that, the customer service was very good, and overall I'd bring my vehicle back again. Every one was very polite including the mechanic that diplomatically told me the problem with the DEF Gauge wasn't really a problem. However, I put 2 gallons of DEF in the tank (per the manual, if the DEF gauge reaches 1/2 full the owner can add 2 gallons of DEF. That's what I did and the gauge didn't move from full for over 1600 miles and was still on full when I brought it in for service. The Mechanic said he drained 5 gallons of DEF from the take which brought the gauge to 1/2 full. Seems impossible that the gauge was at 1/2 tank and I added 2 gallons, then drove 1600 miles without adding anymore. then to have him drain 5 gallons to get back to 1/2 full.. the math doesn't work. Anyway all appears well at this time. Regards, Blaine Eisenbeis, customer #3803184 (9/6/2017)

I came in for a regular oil change and tire rotation and it went well, except it took a while longer than expected as the last time this service only took 35 minutes and this time it took 2 hours after arriving at 10:10am on a Saturday.

I came to this dealership just for an oil change and tire rotation. Let's just say I did not have the best luck with this dealership in the past. But Since I will never step foot back on the Folsom Lake Dodge lot since everytime I take my jeep there something horrible happens from them scratching my jeep hood to the point they had to take it to the body shop to get fixed to cracking my windshield or leaving my jeep door open in a rain storm and soaking the inside or the best which was my last straw ... Wait for it ... My jeep was with Folsom Lake Dodge for 5 days in which when I went to pick it up they handed me my keys said not a word and when I got to my jeep I realized that all my aftermarket parts from front lights to my highlift jack were stolen all my wires cut which where dragging behind the jeep ... Not sure how you don't notice things like that but anyways NEVER go to Folsom Lake Dodge unless you want your car messed up or shit stolen off of it or in it. Anyways back to Roseville ...I gave them another chance and I had no issues. I did not have an appointment just showed up and they had me in and out in about an hour.

I had a wonderful experience here, normally I go to the Fulton, but I decided to try Roseville. Kyle was fantastic! He is an absolutely wonderful employee, even when there was a discrepancy with price he went above and beyond to make sure it was corrected. Give Kyle a raise!

Awesome service. John Avitia is super awesome. I always see him when I go in for service.

Recently purchased my Jeep Cherokee from here and couldn't be happier with my new vehicle. The sales staff bent over backwards to get me the exact vehicle I wanted, thank you Jacob. Tiffany in financing worked diligently to not only get me financed with a low interest rate with my challenged credit, but also handled my trade-in payoff. I will definitely but from them again.

Quick friendly service!!! Knowledgeable staff and ver helpful!

Excellent customer service vehicle was serviced in a timely manner. Vehicles issues were addressed to me promptly and options were given

A good service experience or did a nice job finished on time very good experience.

Bought a new Jeep Grand Cherokee Limited, our salesman Brad was excellent. With the help from Frank, Justin and Paul it made our purchase easy and pleasant.

Dan in service dept. was great help in scheduling our new Cherokee for the service installation of a flat tow kit.

Came in to see a car with my dad and sister on Saturday. We were helped by Thomas and he was great at helping us find similar cars to what we wanted. We ended up getting a different car than what we originally wanted but my dad is happy complelty happy with it. They were flexible with us when I forgot to bring in paystubs and allowed me to use online bank statements so our 1hr+ drive wasnt a waste. Our wait to get through financial was made easier having conversations with Thomas and offering to hand us coffee, water and snacks when we got bored and hungry. They made sure we were comfortable. It was my first buying experience and I would definetly return to buy a second car from them and the same person as well. I would recommend them to friends and family.

Great service friendly people my tech. was especially good at telling me everything that they did.

Service Advisor Terri was great! As a 1st time Jeep owner, she was great in explaining the maintenance that was currently being done on my car as well as future services that I will need with price quotes!

Our experience was the best we ever had! Our sales man Cliff was sincerely the best!

I purchased my Jeep Grand Cherokee there in December of 2013 and have taken it there for all service. The service manager Greg Stebbins is outstanding and extremely helpful. He has worked with me around my tough schedule to et my Jeep serviced without disruptions to my schedule. I'm now a loyal customer. Great job!

I am giving this review four stars instead of five only because of the long waits in the car for someone to come out and ask what my service need is. If you get into the line and can't continue to wait, there is no way to get out because you are hemmed in from all sides. As for my actual service experiences, I rate them 5 stars. I have had Greg as a service advisor and he has always taken the time to make sure my need was met. When I looked into getting a backup camera for my 2013 Dodge Journey, the initial computer response was that it could not be done. Greg didn't stop there, but took me to Jim, the parts manager, who found another company in Sacramento that specializes in parts. They were able to find the camera and installed it with only one day of keeping my car. I used the shuttle service to take me home and pick me up with less than a half hour wait each time. Each time I have had servicing Greg has been very friendly and always helpful. Get your waiting for service lines running smoother and you will find your customers less grumpy when you finally get around to them!

So far, the service department has been very kind and very respectful! They acknowledge that I may know what I am talking about when it comes to what may be wrong with my Jeep Renegade.

Thank you AutoNation Chrysler Dodge Jeep! We love our new Cherokee, and TK made the car buying process so easy!

Fixed under warranty. No charge. Happy as a clam in mud

We had a great time with the purchase of our 2012 Dodge Charger. Justin and Tommy were awesome and had such patience with us the Finance Manager's were awesome too i recommend this Dealership any day. A huge thank you to Justin and Tommy you gise are awesome! ��

Very timely and excellent service from Don. Great shuttle service makes everything easy.

We had five star treatment when our car needed service. We are senior citizens with one car and we were treated so well. We took our car in for service, shuttled back home, picked up again by shuttle, and everything that we requested was accomplished. We have bought 2 Dodge Grand Caravans and always had excellent service from our dealer Auto West Dodge. Bill and Barbara Blank

You need reading material on the tables, i.e. newspapers, magazines, etc. Vending machine for ice cream. TV on and access to station selection - use of remote.

I had a 9:15 appointment, showed up at 9. the greeting area is chaos and no one is going to greet you. I went inside and spoke to the only unoccupied person behind a desk, she looked at me like I was an alien. I did finally get routed to my service adviser and he promptly came out and got things going. Around 4 PM I had not heard from anyone so I called the dealership and couldn't get anyone on the phone. I drove out there and again tried to get someone to help me. After 30 minutes I was finally on my way. Customer service is not their forte.

Terrible Finance Department! Their Finance Director, Tiffany Lugo couldn't manage to acquire financing for my 18 year old daughter with me as a cosigner, even though I have a credit score in the 730's! I will never buy another vehicle from Auto Nation and I will be sharing my horrible experience with everyone I know. Also, the rearview mirror fell off taking a chunk of the windshield with it. If I had bought this car at a reputable dealership that actually cares about their customers, I'd have brought it back for them to do the necessary repairs. Unfortunately, I bought this vehicle from the worst car dealer in the Sacramento area and wouldn't trust them to do it correctly (or at all, as you'll see below) Oh one more thing. The fluids in the vehicle were clearly not replaced and when I asked them to please change the oil and transmission fluid, I was told "We don't do that." The salesman actually gave me money out of his own pocket to get the fluids changed so he didn't lose the sale!! Worst car buying experience I've ever had. Good going Auto Nation!!

I had no idea what kind of car I wanted. Kenny was so patient with me and looked for hours for a car that I would like and fit my budget. I highly recommend you ask for Kenny!! Great guy!

The worst place to take your car hands down. I took my 2012 Town and Country there to have my transmission rebuilt. They had my van for two weeks. I got the van back and the rmps started to jump and the car was rattling like crazy. I took it back to Autonation dodge and they kept the car 4 days. They told me it was a lose tie rod bolt. I drove the car less then 20 miles and my car made a loud noise. I pulled over with smoke coming from the engine. In just a few seconds after getting daugher out of the van. The van went up in flames. I was sent to the hospital for smoke inhalation. Five months later a inspection was done on my van. Auto Nation also forgot to tighten the power steering hose. This cause my car to go up in flames. I have never receive a single apology for what they did. Run from this location.

Had great service and will continue to have my Ram Truck serviced here. Plan on buying a second truck next year.

Service advisor very helpful, called when recall was not quite finished, thanked us for our patience. very good place to have service done and to buy a new car.

Truck was in for recall. Very pleased with service. Most impressed when service advisor called and told us he didn't think he could finish until next morning. He had automobile ready for us next am and thanked us for the delay.

Got in an out very fast, people were nice, rotated tires

There was/is a leak in my car (a few drops) along with both key fobs and car have "lost connection" (twice) making the fobs unless (other then starting the car and unlocking the door. Neither problem could be found therefore was not repaired. The oil was changed and the tires were rotated as planned but no repairs.

The service department was horrible...I brought my van in for a diagnosis as it was running really badly...they charged me $900 in labor to essentially diagnose and replace the spark plugs only for it to break down within 10 miles of driving it. Ended up that it was a broke valve spring that should have been caught fairly easily. They treated me like I was an idiot but had my van for 10 days and couldn't seem to figure out what was wrong with it and even replaced the spark plugs in it twice because they thought they originally put in faulty ones when it was the valve spring. My neighbor diagnosed the issue within 20 minutes while he put in all new spark plugs again and said they should have caught it pretty quickly. They don't know what they are doing over there and are a danger to anyone getting their car repaired there.

Cliff went above and beyond the call of duty for me. I'm a hundred and sixty or so miles north of Roseville. Cliff had me pre qualified over the phone so all I needed to do was get down there to finalize the deal and I'd finally have my dream car, it was that easy. Only I was having a bit of trouble finding a ride down there, so Cliff took that pressure off of me and brought the car up here. I was so excited, just a truly amazing experience. Cliff made me feel special and saw to it that everything fell right into place. Auto Nation is Lucky to have him. Thank you again and again Cliff, I LOVE my Dodge Challenger RT it's the bomb, :) God Bless....

Avoid Autonation Jeep, Dodge Crysler. They did work on our car and this is what happens after you don't tighten your power steering hose. The scary thing is I took it back 2 days prior since the rpm were jumping and it shook when you drove it. They forgot to tighten the tie rods. This has been a nightmare that could of killed our family and they have done NOTHING for us

Avoid Autonation Jeep, Dodge Crysler. They did work on our car and this is what happens after you don't tighten your power steering hose. The scary thing is I took it back 2 days prior since the rpm were jumping and it shook when you drove it. They forgot to tighten the tie rods. This has been a nightmare that could of killed our family and they have done NOTHING for us

Thank you so much for everything that you did for me TK! From the first day that I started talking to you to the last day you have been an absolute pleasure to work with. I was nervous about buying my first car and nervous that I would be taken advantage of but that was not the case here. He was very trustworthy and very efficient I was on a hectic time frame but he was able to get me in and out and I still felt good about the transaction. Once again thank you so much and if I know anybody Else who is looking to purchase a vehicle I will make sure that they go to you. One very satisfied customer :)

The worst place to take your car hands down. I took my 2012 Town and Country there to have my transmission rebuilt. They had my van for two weeks. I got the van back and the rmps started to jump and the car was rattling like crazy. I took it back to Autonation dodge and they kept the car 4 days. They told me it was a lose tie rod bolt. I drove the car less then 20 miles and my car made a loud noise. I pulled over with smoke coming from the engine. In just a few seconds after getting daugher out of the van. The van went up in flames. I was sent to the hospital for smoke inhalation. Five months later a inspection was done on my van. Auto Nation also forgot to tighten the power steering hose. This cause my car to go up in flames. I have never receive a single apology for what they did. Run from this location.

I love AutoNation Dodge! I am never taken advantage of. I will always bring my car into service there. I also will not buy any car from any other dealership.

I've had not 1 but 2 bad experiences in a row on my 1 year old new car. I took my new car in for a service since I bought the car there and was not expecting to once again have the negative experience that i did. My appointment took 3x longer than I was told AND the staff made me feel like i was interfering with their day, all very short and irritated by a simple question. Everyone seemed to busy to answer any question or bothered by a question. I actually wanted to buy some accessories for my car but like I said, i was interfere so needless to say, i didn't buy any additional accessories liked i had hoped to . Just when I thought it couldn't get worse, I received an overpriced bill for a simple service. No customer service whatsoever, they couldn't even pull up my car, I had to find my car in the lot and when i did, My car windows were rolled down , service floor matt still in and no additional services for my overpriced oil change. At least when i go to Jiffy Lube they remove the paper matts and vacuum my car and clean my window for free not to mention my car would've been ready in 20 minutes. NEVER WILL I GO BACK AGAIN! WASTED DAY AND WASTED MONEY!

Price was more than quoted and not complete Service was exceptional looks really good and done on time

Fast, friendly professional service. We travel full time and sometimes it oso challenging to find a good place to take our vehicles. Good service here!

TK, Tiffany, & Dennis went above and beyond to provide exemplary customer service!

This is the worst dealership in the Sacramento area - worse than Paul Blanco. Their leasing company is ALLY bank which is completely HORRIBLE to deal with and crooked with all customer service in the Philippines Their finance department is a made up of a bunch of rude incompetent people. My daughter has had to go back 4 times already to sign papers and they still haven't gotten it right a month later. Nor have they paid off her trade-in either. So she now has 2 payments due or her trade-in will be marked as late AND she can't even make her 1st lease payment because she isn't set up yet in Ally's system because these morons named Marcus and Tiffany (extremely rude) can't get the paperwork right. Now my daughter wants to just forget the whole thing and take the damn car back but wait - they aren't sure if they still have her trade-in and can't find it Hmmmmmm The saga continues!!!!

Jacob is the best salesman anyone could ask for. He wants to provide knowledge, not push you into something you don't want or need. Wonderful experience, anytime I need a car I will go back to this dealer.

We had a great experience shopping and buying from the Jeep dealership. Jacob Lashmett was very knowledgeable and helped us to determine which Jeep was the best fit for our family.

Very friendly and knowledgeable staff from the kids detailing cars to the finance officer. No high pressure tactics used by sales staff. Honest and open negotiation.

John, service advisor, help me fixed with my car's simple problem that was a bad service from another dealer

The customer service was horrible. It looked as if someone went searching thru the inside of my vehicle. I will take my vehicle somewhere else in the future.

Know service too Newcastle to pick up take home!! I bought a package deal and was told I could drop car of and get pick up .Now I am told they will do that for me any more!!!

Just bought a 2017 Jeep Wrangler from AutoNation Chrysler, Dodge, Jeep, Ram in Roseville, CA. Arnaldo Concepcion treated us very well and was an outstanding sales representative....Thanks also to Dennis the GM for his help as well!! great experiences overall...this is my 5th car I have purchased from this dealership and this time was very easy and satisfying!!

My husband and I worked with Brad. He was very helpful and personable. I would definitely recommend AutoNation in Roseville to anyone looking to purchase a car.

We love the RT we purchased and Jacob was the best salesmen I have ever dealt with. I will never buy a car anywhere else.

About a week ago I purchased a certified used jeep grand cherokee. Arnaldo "Ace" Concepion was my Sales person. He is very positive and attentive and tried hard to answer all my questions. However, he could not explain to me the different types of Jeep 4wd systems. "Too many models." Also, when my Jeep went to final detail (during closing) they tossed the folder with carfax report, and copy of certified warranty terms, and the vehicle option list. When I asked where is my paperwork, I was told "those guys in detail are young." Common, my Sales guy should not have allowed this to happen. He did get me another copy of the option list, I'm still waiting for a copy of the warranty they promised. Also, I asked for a discount on accessories since it is new to me, they said No! Still, Ace is a good guy and I would buy from him again.

Maverick was awesome! He was not pushy. Just did his best to show us around and help us find a good vehicle. I really liked the no hassle pricing on the vehicle which helped me know there were no games being played with my trade-in value. Overall it was a good experience.

Fast and easy transaction, professional and courteous salesman.

I recently purchased a new Jeep, and they made the process super easy. We told them exactly what we were looking for, and the found the perfect vehicle. Thank you so much Travis!

I recently purchased a vehicle from here and it was my first real buying experience and it was great! Everyone was really nice and helpful. Jacob Lashmett made the process so easy, even though it was a long process lol. He did everything to get us the best deal possible. I love my Acadia! We had been searching for an Acadia at a good price and this was the first place that was willing to work with us to get a good deal even with no down payment. I would definitely recommend AutoNation to anyone and especially Jacob Lashmett. Thank you!

I have mixed feelings. They got me the Jeep I wanted (which was in Colorado), but I felt like the communication could have been better. I kept having to call for updates instead of them calling me. I eventually had to call Colorado directly because the deal wasn't getting done. It shouldn't have been that difficult but in the end, I got the Jeep I wanted and I love it.

We discovered that we are missing remotes and head phone after we brought the new car home. Called our sales rep and he delivered the missing items to our house the next day!

It was a very comfortable experience for my purchase...NO PRESSURE...

This dealership to me has the best costumer service. My salesman Arnaldo "Ace" Concepcion really knows how to reel you in. I only went here to get an oil change and walked around the lot waiting for my car to finish. I'll add that I wasn't even thinking about getting a car, but after talking to Arnaldo for 10-15 min I had my mind set. He is probably the most down to earth salesman I have met.

My experience wasn't good. I made a call not last week but the week before last for a recall on my dodge caravan. They made me an appointment to come in on Saturday 3/25/17 so I get there no problem. I was told it will take about three to four hours to fix the problem. I just get home in my driveway when I received a phone call from Dodge if I had left yet. I'm like duh I'm home now. I was told they didn't order the parts so I'm going to have to wait now. Im thinking how do you make such a dumb move on forgetting to order parts you had a little over a week to order them. I get there they didn't really seem that concerned I was mad. Hey they offered me a slice of pizza for the inconvenience, but I kindly declined the offer. From ready other bad reviews I'm worried they will forget to order the parts and call me to let me know anything. I should just go to the Folsom one. I know great service when I see it. My dad works at John L Sullivan and works in the service department there for many years. He really takes care of his customers. Dodge should learn something from that place.

The entire experience at AutoNation was outstanding! They had a great selection of vehicles and the staff was a pleasure to work with. Ace, Maverick, and Taylor were all very knowledgeable and professional. I would highly recommend them to anyone looking to purchase a vehicle.

The entire experience at AutoNation Jeep was outstanding! They had a great selection of vehicles and the staff was a pleasure to work with. Ace, Maverick, and Taylor were all very knowledgeable and professional. I would highly recommend them to anyone looking to purchase a vehicle.

Loving the 2017 Dodge Laramie!!! Great truck and great people!!!

TK, Travis, and Paul we amazing to deal with. This was the easiest car purchase I have ever had with the no haggle pricing. I will definitely be coming back to do our next truck upgrade!

Jim, GM of the dealership, is professional, efficient and friendly! Just a clean, easy place to purchase a truck!

Good is actually high praise for my experiences over forty-plus years of automobile buying and upkeep. AutoNation has adopted the no-haggling on used cars. If I had not been to other dealerships before hand, I would not have realized that AutoNation's set price was in line with the arduously haggled price at other automobile dealerships. I am fully aware that the service department is an entity unto itself, and am hoping that if I have to use this dealerships service department that it is better than so many I have had to deal with painful ways. Time will tell. But for the buying experience, it was good. Note: Low key (Carmax) salesmanship is still salesmanship, just not so hostile as the traditional way. Still shop for what you want and need. It just so happens that Autonation also had the vehicle that suited me and my needs. Time will tell how well the business relationship will go.

Saw an ad on the internet regarding RAM trucks. I inquired about a RAM 1500 on the "chat" forum and and "TK" answered all my questions, checked inventory, and invited me to come take a look (no pressure). When I arrived at the Dealership I could not believe how trouble free and streamlined the process was. "TK" had the truck waiting upon my arrival, as well a list of other trucks I may be interested in. I could not have asked for a better experience in purchasing a vehicle. THANKS VERY MUCH to "TK", Wais, and Ikalka for their help in the process.

This was really so nice , no pressure Lenny was great and it was in and out! I would definitely go back

Cullen hooked me up with my dream car! Just what I wanted with no stress and no haggling. Hoping the future service is just as great or even better than the sales experience. Thank you!

I took my Jeep to them on Jan 15th with an issue of water leaking into my driver's front and rear floor boards. I was told that this is an issue that has recently surfaced with my type of vehicle. The service advisor said that they knew how to fix it and that they would have to take the interior apart to dry out the carpet. This should be completed by Thursday or Friday. They sent me to Enterprise to pick up a rental that they paid for. So I get the Jeep Patriot, worst vehicle ever, but that is another story. I called the service advisor that Thursday and inquired about my car. I was told the carpet was still drying and should be ready on Monday of the next week. I call back on Monday and the service advisor is off that day and no one has a clue what's going on with my car. So I go there on Tuesday only to be told that the carpets are still drying and should be ready by Thursday (again). I asked what they were doing to dry the carpet. I was told it was out of the car handing with a (as in one) heater on it. At this time I looked at the FB page for AutoNation Jeep and to my surprise, I see all of these really bad reviews regarding the service department and the lack of help from the Service Manager. Thursday comes and goes, I get no phone call from anyone at Jeep. So I call Friday morning to speak with the service manager! They transfer me to his phone, to which I left a voicemail. I decide to go to the dealer on Friday and talk to the service advisor l and ask what is going on with my car. AGAIN I was told the carpet was still damp and would be ready on Monday!!!! I told him that I was not happy due to my vacation has been interrupted by this inconvenience of them taking so long to fix my car. So today I called to find out what's going on with my car. I get transferred to the Service Manager yet again, but get his voicemail which worked so well the first time. So I immediately called back and asked to speak to someone about my car. The lady on the phone said the service manager was just there and now he is in a meeting and would call me when done. I waited for an hour and no call, so I got dressed and drove to Jeep. I walk in to the service area and asked the guy if he could tell me what's going on with my car. I explained to him that I was going impatient and dismayed by the service I have been getting. I told him that my car has been there for two weeks and it shouldn't take that long to dry out carpets. He looks at the computer, tells me he has to talk to the tech. So I wait for about 25 minutes. He comes back and tells me my car was finished this morning. YET NO PHONE CALL from anyone!!! I finally left the Jeep dealership after being there for an hour and half!!! I will never go back there again for service!!!

I came in just for an oil change yesterday. Sat in my car waiting for a service advisor to come out and help me. As I'm sitting there, another vehicle pulls up and they get helped before me. Then a few minutes pass and one of the maintenance guys asks if I've been helped yet and I told him no, but the vehicle behind me has. So, he goes in to check with a service advisor and comes back out to inform me someone would be out shortly. So, finally after sitting there for almost 20 minutes, a service advisor finally comes out. Really? Why should someone have to stay in their vehicle instead of being able to go inside to get an advisor? That's what I am told everytime I come there for service. Then to be passed up and the vehicle behind me taken care of first? That's bad customer service. Good thing I really had all day to sit there and wait to get my oil changed.

Highly recommend AutoNation Roseville. 3 words: Professional, Fast, & Reasonable.

Was a good easy experience and they worked with me to make things happen better than I thought.. Thanks the sales GM, Lenny, and finance manager.. they are the best

I can always count on Jim Rentzler to take care of me. I buy 12 or more cars a year and every time I come to his dealer he makes me feel like a friend and does everything in his power to not just get a deal done but get the best deal done and really listens to what I am looking for to get the exact car.

Travis made the experience comfortable and smooth. He listened to my questions and concerns and I didn't feel disprespected or presssured as has been the norm with most of my previous car deals. I chose to lease my car from this dealership, which is 45 minutes away from home, instead of the dealership in my town because the service I received from Travis at this dealership exceeded my expectations.

Drove from so cal to Sac. Due to them having great deals. They had the truck I wanted and financing was great. Lane made the buying process easy, the road trip was s plus.

Straight to the point fastbfriendly process. Ended up buying 3 cars.

My first service appointment here. Tire rotation, oil change and multipoint inspection. Appt was at 3:15pm, I received my call that car was done around 4:30pm or so same day for pickup. Great! Get there around 6:15pm after work. Somehow my car fob/keys have been physically misplaced? 2 porters, 1 cashier, and 1 hour later and I am still sitting here waiting for my car and keys. The porters and cashier are great and are really trying to help. I am extremely nervous and very upset because of the reviews saying their vehicles have been stolen off the lot. Is my vehicle next?

Outstanding experience. Everyone was focused on making the process perfect.

I shopped around all day for a Ram 3500 that would suit our family's budget and needs. I wasn't finding what we needed, until I called Autonation Dodge Chrysler Jeep Ram Roseville. Lance, the salesperson was very helpful. I have a newborn, therefore time was of the essence. We negotiated a price on the phone and settled on a price that was within my budget. He had the truck I was interested in pulled around and ready to test drive when I arrived. I was in and out of the dealership within 1.5 hours with no hassle.We are very happy with our truck and our overall experience.

I flew in from Texas and went straight to this dealership from the airport. The car I had previously picked out from on the internet, was sitting at the front door waiting for me and I was very impressed. I wanted the car, and was not able to purchase it until the next day, so the dealership held it for me on my signature with no money down. Very nice also. The next day, we went and purchased the car. Everyone was very professional, friendly and fast. We were in and out in under 2 hours! Best car buying experience I have ever had. Thank you Lance!

Excellent all around. I'd give them 10 starts if it were available!

this was the 4th vehicle from autonation.will keep coming back,

Hello everyone. I recently purchased a 2016 Dodge Charger R/T Road & Track model in B5 Blue from AutoNation CDJR Roseville. I would like to thank Internet Sales Manager Lance Bates and General Manager Jim Rentschler for offering me a generous deal and providing great customer service. The transaction was smooth and I was given a very decent value for my trade-in. If anyone in the area is considering the purchase of a Mopar, I suggest you visit AutoNation CDJR Roseville first. You won't be disappointed!

Businesslike, no surprises. Have received poor service at the Auburn dealer and have always been satisfied here in Roseville.

i had an engine light on & went for sched appt. prob is that Dodge doesn't seem to be able to fix this. Light is on & I phoned for another appt, but no response from Dodge. Now I will have to pay again for another service call, wait there ( which is not the easiest thing for me in a wheelchair) I have an entervan & dodge just has problems fixing what goes wrong!!!! I leave with it worse than when I come in!!! So disappointing!!

Love you guys! going to this location since 2002! Service Advisor John Avitia is just a nice person! Tech James Robinson always does a great job!

We had a very good experience buying a used car at AutoNation in Roseville. Chris L in particular was very helpful. He was very up front, worked hard to get us the information we asked for quickly and never added any pressure. He made the process very easy.

Our service advisor John Avitia is always excellent, he reviews the vehicle information with us, and provides excellent support. We live about 30 miles from the dealership and have one closer to our home, but have always received nothing but excellent service from the Roseville dealership that it is worth the extra miles to have our truck taken care of there.

Toby was awesome. He took care of everything very quickly, called me when it was done and the work was done well. Much appreciated.

I made an appointment for routine service and software updates at 1:45 PM. Appointment was for "paperwork" only. My car didn't get serviced until next day, which I only found out after calling several times the next morning (and no one was able to tell me the status of my car). Dealership had my car for almost 24 hours for routine maintenance (with no customer contact for estimated time of completion). What advantage is there to setting an "appointment"? Great job of selling, but not so much on the service end. Will not be returning for service at this location. Surely there must be a more streamlined way to have vehicles serviced (with customer contact BEFORE they have to call and check on their vehicles). IF YOU NEED MORE THAN ONE DAY TO SERVICE THE VEHICLE, THE CUSTOMER SHOULD KNOW THAT UP FRONT! No disrespect to the mechanics (outstanding group!), but the PROCESS needs to be ironed out.

Service tech got me in and out in no time. Had some regular maintenance and repairs done. Was kept well informed.

Love my 2003 Durango but now needed replacement so thought new Durango would be needed. Went in but found model redone inside so dogs would not have headroom. For the most part the new Pacifica fit the bill.

Overall is was good. However your hourly service rates are too high. About 30% higher than an independent. I had my Jeep at this dealership due to an ignition switch recall. I was experiencing probelms when starting the car and was in hopes is was due to the ignition switch. It was not and I could not get the jeep to start once the ignition switch was replaced. I was stuck and at the mercy of the dealership. The cost I paid your dealership to replace the starter motor for my V8 Hemi engine was $150.00 higher than an independent repair facility. I also had to pay a diagnostic fee of $75:00 for them to inform me I had a top differential mount that was broken and in need of replacing. The estimate to do this was an additional $600.00. I then decided to take it to an independent. The mount was half of what was quoted me and the labor was $200.00 less. In today's economic times, everyone has to do what they need to do to keep costs down. Dealerships need to recognize this and adjust the hourly rates accordingly.

awesome, john the service manager was super. iam very happy with my service.

I learned generally expect to have a miserable time at a car dealership. I expect purchasing a vehicle to be a version of going into battle. I expect to be gouged by service departments. I expect to find morally questionable behavior from the moment I walk in the door. Autonation CJDR has consistently defied those expectations. Purchasing (twice) was rather easy and pressure free and their service center has just been consistently outstanding. Their staff seems genuinely happy. There is clearly some genuine leadership going on at this dealership. As surprised as I am to be recommending a car dealership, I give them a very high recommendation.

Lance was able to get me a good deal on my new car after the one I wanted had been sold.

Had a good experience. Drove 4 different car before I knew what I wanted, Alex was very patient with us.

I went thru the express lube. I showed up at about 10:30-11am and was 3rd or 4th in line and was done within 45mins. They answered all my questions and even told me some great info that I didn't even know. I'll definitely be taking my fiat back to them!!!!

JOHN MY SERVICE ADVISOR WAS GREAT. EXCELLENT SERVICE.

Just wanted to say to everyone that is looking for a new or used automobile to go to Auto-Nation Chrysler Dodge Jeep Ram Roseville. I just treated myself to a Jeep Patriot 2WD. I am very excited about my new car, and really enjoyed it. I just love the new car smells and the way it drives is fantastic. Thank You Auto-Nation Chrysler Dodge Jeep in Roseville, California. I have told a couple of my friends and they too were able to get picked up and left with a car on the very same day. This is my second time buying from Auto-Nation Chrysler Dodge Jeep Ram Roseville

We purchased our new Ram 2500 2 weeks ago and am very pleased, not only with their professionalism but with the stress free environment. Lance Bates was extremely knowledgeable about the trucks. When I've gone into dealerships in the past i have felt that i knew more about the vehicle than the salesman. This wasn't the case with Lance. I could not stump him with a question. He knows these trucks inside and out. I wouldn't hesitate to recommend the dealership or Lance for your future vehicle purchase.

Thank you � We love our new car. You were great to work with!

General Service no problems Dealer needs more parking for customer

This was the best experience we ever had. Phil and Jim you guys are awesome. We will NEVER shop anywhere else again! Thanks so much. Eric and Denise Kostenko!!

Last Sunday I decided to look at a new truck. Phil and the rest of the staff took wonderful care of me and pulled what I thought to be an impossible deal together. I am very happy with my new truck and am very thankful for such a wonderful experience.

Love, love Greg he always so polite and takes care of all my concerns!!!!!!

Specific servicing needs based on previous multipoint inspection findings

Went in for my 1st of 7 free oil/rotation services. Went for synthetic upgrade and they found 2 updates for the control system.

My experience with this dealership was great, no pressure to buy .Steven Nekrassoff was your sale associate that helped us and he was very nice and professional.

I bought my dream truck with no hassle at, and for a great price. great folks down there. Thanks Phil Gibson. It was a pleasure to purchase my first new vehicle from you. I bought a 2016 Dodge turbo diesel 2500 big horn 4x4 truck. What an amazing piece of machinery. I love it.

Everyone there at Auto Nation Dodge were Great but especially Chris Ashley!! He made sure everything went as smooth as it could go and I really appreciated that.Hopefully I won't be needing to see them anytime soon but if I do I know I will be Taken care of with respect and professionalism.

Both driver and passenger side airbags had to be replace on a factory recall. Unfortunately the dealer only had the parts for the driver side airbag. So the repairs could not be completed and will have to make a return trip. That the reason for the less then perfect overall score.

I saw a vehicle I wanted and worked with the Salesman Todd who was very helpful and actually really knowledgeable about the Jeep I was looking at. The time I had to spend at the dealer was a little long due to some other buyers working out deals but Todd talked to me quite often during my wait which made it better. Hie boss was also very congenial and seems engaged with keeping the customer happy. Very good experience.

I think your entry service waiting line is an accident waiting to happen!! I think you consider the parking area on the right side of the existing waiting line, this should be used with numbers that give priority to the customers arrival.

Warranty work completed correctly and on time with a smile!

John Avita is the best. He has been my service manager for nearly 20 years. Took good care of my truck and the price was affordable. Thanks John. Greg B