My appointment was met by a customer-oriented team, ready to provide top service to my vehicle. We discussed the action plan, they got right to it, and answered my questions when the job was completed. I was personally shown the WiFi area where I could work while the car was being serviced. I was also impressed by how clean my car was at the end because it has been construction season everywhere.

We had a great experience buying our new Jeep Wagoneer from AutoNation from our dealer Brandon to the manager and the finance guy, everyone was helpful and ready to get us into a new vehicle. Highly recommend!

Price Gouging - Temporary 1 Star Review - Forever

WARNING THIS DEALER SOLD ME A LEMON! Bought a newer but used Toyota here. After less than 7k miles after driving off the lot a check engine light came on and my MPG dropped nearly from (30+ city) to about (12mpg city and highway), turns out charcoal canister solenoid went bad. Brakes would creak and grind so bad my stopping power was definitely reduced not to mention how embarrassing it sounds to squeal everywhere you brake. Carfax report said brake job was done at dealership before I bought??? TMPS sensors kept reading low tire pressure almost once a week for front two tires, until I took it to the Toyota dealership and got everything fixed. Toyota service advisor told me my car hadn’t received maintenance service from the dealer I bought from, Chrysler Dodge and was over due almost 30k miles since it was last serviced. WHAT A JOKE. They did absolutely the bare minimum for a used car they knowingly sold me and told me was going to be a great reliable vehicle. DON’T BUY any pre owned vehicles here that are not Chrysler Dodge brand because if you get a LEMON you can’t get your money back. I definitely wasted more money on repairs than anticipated for my Toyota LOL. Who knows maybe they were prejudice to my Toyota because it wasn’t a Chrysler manufactured vehicle and don’t care about their customers who buy anything but their brand vehicles so they ignored any major service that was needed before ACTUALLY SELLING?

No appointment and had Battery problem. John Avita knew about my time issue and helped me get my problem resolved quickly and I was able to get to my Dr appointment on time. Thank you 🙏

On Thursday night I setup an app with Mng Jacob Fenton for Friday at noon, when arriving at the location, Jacob wasn’t there and the car was sold. Needless to say how disappointing I was, especially for the waste of time to come over. Do they care about their potential customers? You answer that.

Nolan was pleasant, attentive and seemed to enjoy his work. Thank you!

Good service with friendly staff. Great free coffee machine! For five stars, I expect to receive an opportunity for an appointment, especially since I bought my car here. Well, I was instructed service was provided 2 days per week within limited hours, so I waited about 2 hours for a half-hour routine service.

Love my car! Started out a bit rocky, but the people there are very professional from the Salesman Brandon to the Manager Kenny to the Finance Manager Jeff! Highly recommend this Dealership!

I will start by saying I live over an hour from Roseville. I had an appointment to see a Jeep Grand Cherokee at another dealer the previous day in the same automall just to be told they could not find the vehicle. Then they handed me off to a "closer" to try and sell me something else. I know what I want and they didn't have it. It was a two hour waste of time. Later that evening I found another Jeep almost identical to the one I was looking for. This one was again in the Roseville Auto Mall but at AutoNation Chrysler Dodge Jeep Ram Roseville. I requested additional information through the automated system and a short time later received a single text message and email from Sales Associate Jake Fenton. Jake was very polite and professional and simply asked what my preferred method of communication was and asked my availability. He was not pushy at all. The next day I was really hesitant to drive back to Roseville but I decided to give Jake a chance. I texted him with my estimated arrival time and he made sure the vehicle I was interested in was still available, on site, and ready to test drive. There was no time I felt pressured. The application process was easy. I don't have the greatest credit but with the right down payment I left with the vehicle I was looking for at a price lower than I was expecting and a monthly payment way lower that I was expecting. I am very happy with my experience here. I recommend this dealership to anyone and will be back.

First time there to purchase a $60K truck and nobody take me seriously. Nobody approached me if I needed it help, even when I asked for a specific year truck and model, they kind of just answer my questions and didn't even take down my number lol. Too bad I purchased a $60K truck else where.

Yosoph was awesome. Best dealership experience in the Automall. Fair pricing...great products and service.

Wow. Jim, Kenneth, Paul and of course Carlos - thank you! You guys took a lousy situation and turned it around for us. We are really grateful that there are still people like you who care about customers!

I was looking to put in a order for a new car Sent an email Jake Fenton in Online sales set me up an appointment for the same day Had everything all the information about the order the car spec sheet on the table i was in and out in 30 mins Jake was really helpful and very professional with his work Beyond expectation I recommend this place

Low balled the price at first. I had to ask another dealership before he gave me the right value of my car. Wasted an hour on that.

I made the appt online and it was very easy. Don Harmon was fantastic, he answered all our questions in a kind and knowledgeable way. The work was done fast and in the time frame Don had said. Thank you DON! *Sept 2022 Also, during the 115 degree hot spell our air conditioning went out. Don got us in and the repairs were done quick as could be!! Yay Don Harman is amazing 🤩

Nolan was awesome. I explained to him my brand new Gladiators battery kept dieing and the dealership where I purchased it ( Auburn Jeep/ Dodge ) wanted me to wait for service til 9/23 ? Nolan got approval to accept my Gladiator immediately and had it repaired the next day. (9/9) Bad altenator. I am super grateful for his awesome customer service. Should be 10 Stars LW

I highly recommend this dealer and thanks to Alex G. for help and awesome price on a car.

Carlos was great! No pressure from test drive to negotiating a price we were happy with. We love our new jeep and have had a great experience so far!

A routine express oil change went smooth as butter. Good service advisors, especially Greg. I love my 2018 Pacifica Plug-in Hybrid. No respect for Chrysler which for last 8 months had had an open recall on this vehicle because of battery fires. They have no fix or even an identified cause. But they push responsibility on to the owners by telling us not to charge the vehicle and not to park it in a garage. Completely unacceptable.

Probably the best experience I've had buying a car, Thomas D. made the process so quick, easy and got what I wanted payment wise. I was in a bit of a time crunch and they all worked so quick to get me out of there on time to get my kids. So excited for my new car, couldn't be more happy with it

I visited the parts department over the weekend to get a few parts for my Dodge Sprinter. I found that none of the parts were in stock and several were discontinued. I was given a print out of what parts that could be ordered. Fast forward to today, I went to a Mercedes dealer where I was surprised to find the parts I needed in stock and at 1/5 of the cost I was quoted by AutoNation. Talk about taking advantage of people. I will be sure to share my experience with all who will listen. To make things worse, my first experience there, I was forced by the state of California to get an ECU reflash. AutoNation did the work and I have had nothing but electrical problems since. I went back and talked to the service writer twice. He told me that he would need to talk to someone else about the issues I was having and he would get back too me. It’s been years and I am still waiting for that phone call.

Good job Roseville. Came in for an oil change. I usually go to Elk Grove... where I got my truck brand new about 9 years ago. I tried Sacramento (80 & Watt), but they simply won't ever have my business. But I may be coming back Roseville. Chances look good.

Great service. Very Happy.

Excellent experience! Alex Gonzales was a pleasure to work with.

I had my Ram Truck taken to AutoNation in Roseville by a tow truck. The service person called me in the morning giving me an update of what they think they found. I called later to see if it was ready, and they said yes. The work was under warranty therefore no charge for the work. It was all done by lunch time. I think the system needs to be a touch better at auto text / call when the vehicle is done vs calling back to find out.

My first thought when I need service on my 2017 Ram Laramie is to call Gregg Stubbins at Autonation in Roseville. AutoNation Chrysler Jeep Dodge Ram Roseville and Gregg Stubbins listen to my concerns and although they were extremely busy in the service department they were able to get my Ram truck in and solve my problem. This dedication to excellent customer service is much appreciated.

I have purchased many cars and this was by far the best experience I had. I did mot feel pressured in any way. Logan was great answered all questions I had. Once in finance again no pressure for add ons only what I wanted. I would def purchase from here again.

My first thought when I need service on my 2017 Ram Laramie is to call Gregg Stubbins at Autonation in Roseville. AutoNation Chrysler Jeep Dodge Ram Roseville and Gregg Stubbins listen to my concerns and although they were extremely busy in the service department they were able to get my Ram truck in and solve my problem. This dedication to excellent customer service is much appreciated.

I want with my friend to pick up her car from getting service. We drove her Enterprise rental car there. My friend was unable to drive at the time, so we were concerned how we would get the car back to Enterprise. Leah, the cashier, was very helpful with all of the information and when we mentioned about the rental, she said, "I will call Enterprise and have them come get it". Done & done! Thank you Leah for outstanding customer service. You made our day so much easier!

Purchase was a pleasant experience. No confusion. No feeling of being taken advantage of or being coaxed into anything. Succeeding visits (so far) have all been satisfactory too. The only thing unsatisfactory so far is the rental arranged with Enterprise but the blame can be attributed almost entirely on the third party. Edit 1: removed one star because someone from this dealership called me several times asking for a review and promised a full tank of gas. After I posted one, no one would own to the promise. Quite disappointing.

I had an issue with my brand-new jeep that I bought from another dealership. I had to have it towed in and Greg stopped what he was doing and helped my tow truck driver over the phone. Although they could not figure out what exactly is causing the issue, they were very kind and helpful. I will be making sure when this issue arises again that this is the service department I want to help me.

Went in for an "Express" oil change and was told it would be a 45 minute wait. I waited for 1 hour and 45 minutes before they were done. I wasn't updated at all during the process to let me know it might be longer.

The service of the vehicle could not have gone better. I really appreciate that they were able to get the tire fixed as well as the other item that we support gymnastics

The experience with dodge nation was Very professional ,the salesman took time out explaining the vehicle asked us what color do we like we both reply Black the salesman took us over to the overflow lot and showed us a 22 blackout I drove it back can you explain some more functions on the truck and we decided to buy the truck.

The transaction was great. We traveled about 2 hours to the dealership and really didn’t want to be there all day. The team has us in and out of there within 2 hours. Great experience with Autonation.

Auto Nation has taken care of me ever since I bought my 2016 Ram Truck….and I only gave them 4 stars because they are understaffed in theyre service/mechanics dept….But If you need to take your vehicle in for service….I highly recommend Greg as your service writer….he’s the best!

The Dodge was at the Dodge dealers sales lot..we negotiated a deal we were told that they were getting final papers ready to sign. We don't sign here we go to another place. It was the BMW dealership. They said the Dodge store could not sell us the car because of an open recall but it was OK for BMW to sell it. Not one person could explain why Dodge could not sell it. We signed all the paperwork, were treated with respect and they were very helpful. The deal was fair but we still think something was fishey.

Yoseph was and outstanding young man. There was zero “car salaman behavior” that the job has unfortunately become famous for. Efficient paperwork. Excellent all around. With my purchase of a new truck.

Yoseph was an outstanding g young man. Zero pressure. Excellent experience

Love folks who work at this dealership! Great Service!

I found a vehicle I really liked and decided to drive from Reno, NV to check it out. Everyone was friendly and helpful. Jacob was helpful, informative and very patient. Great experience! No pressure, just a lot of support! I bought the vehicle and I'm very please with my experience with Auto Nation

Excellent service and friendly staff.

We have had fantastic service here with our service advisor, Don. They even fixed an issue that wasn't under warranty any longer. They are always fast and professional.

I took my truck in for routine maintenance and a few recalls. When I arrived, I was told I didn’t have an appointment even though I received an email verification. The technician that checked me seemed pretty incompetent and just kept telling me that he was going to find an advisor for me since the one I was supposed to have was on vacation. Initially it was no problem for me until I waited for 40 minutes…no update, nothing. Eventually I just left just to find out that the technician didn’t have the right paperwork with my appointment on it. By then, I was home already. Lucky, the service manager was able to schedule something for me the following week. I check in and it’s the same technician. He tells me the same thing, I don’t have an appointment. I tell him the service manager told me to come in. He doesn’t say anything and just walks away. A few minutes later the service manager comes out and everything is fine. Once they tell me my truck is done, I go back there and wait for another 40 minutes for someone to find my keys. This was the 3rd time I’ve have an issue with this place. I wouldn’t recommend this place to anyone unless you have a lot of time to waste.

...completely disappointed with the dealership about my new truck. In less than 2 weeks after I brought the truck home, I had to take it back to the dealership for service because of oil leaking from underneath the truck. Service called and told me a few days later that the leaks coming from the transmission, DEF line and shocks. At time of this review write-up, the truck has already been in the shop for 8 days and still sitting there waiting to get fixed. This is a brand new truck will less than 350 mi when I brought it back to the shop. I special ordered the truck at AutoNation in mid February, 2022. By late July, 2022, the dealership called and said my truck is ready for pick up. There was already 42 mi on the truck on the day I picked it. I was told by the salesman that they had to do some "precheck" before I could take possession. Even before I left the dealership, there were electronic issues with the front parking sensors and speed detection. salesman verified my claim and then told me that he would submit a service request and someone from Service will contact me to bring the truck back to have the sensors along with a few other non-electronic related issues fixed. However, by the time someone from Service called me about scheduling an appointment for the electronic/non-electronic related repairs, my truck has already been sitting in the shop for the oil leak issues. I didn't mind the prolong wait for the delivery of my truck. But I do mind that it was delivered without any thorough inspections or quality control by both the manufacturer and the dealership. As of today, my truck is still sitting in the shop waiting to get fixed while I'm paying for the cost of a car rental in addition to the auto loan and insurance payments that I already have on my new truck. This is completely unacceptable and I'm hoping the dealership will take the appropriate initiative to provide remedy for the all troubles that I'm going thru.

TL:dr The maintenance team displayed a complete lack of attention to details that left me without my car for a day and put me back on the road without even tightening my lug nuts after an oil change and tire rotation. The customer service team was, however, delightful. I would like to begin by highlighting that everyone involved on the customer service end of my experience was delightful, helpful, and sincerely apologetic for the unfortunate things I had to deal with. They are the only reason any stars are present on this review. I brought my car in for an oil change and a tire rotation which seemed like a simple thing. Unfortunately, lack of attention to detail resulted in a two-day long miserable experience. First, the oil filter was removed and oil drained from my vehicle. It was only after that was done that the maintenance team discovered they had no more oil filters for my vehicle. To make things worse, the filters were on backorder, so there was no chance I was getting my car back that day. To the credit of the customer service team, my wait time went from waiting weeks for a new one to one day as they were able to locate one. And while I greatly appreciate the many apologies, the prolonged effort to get me in a rental car on their dime, and the determination to find me a filter, I am certain the maintenance team could have been more thorough in preparing to work on my vehicle. I was mostly able to laugh off the first day and really did appreciate the efforts to make up for the blunder. And other than some logistical challenges with the rental car process (you're next Enterprise shuttle driver), I understood that this mostly stemmed from circumstances outside their control. On day 2, the customer service team was great again. They let me know when my part had come in and when my maintenance was complete. They even sent a member of their team over with my car to drop it off at my office and pick up my rental. I was so happy to be back in my car and when I left my office...my car was making an odd noise and handling strangely. I thought I had a flat tire but upon inspection, that was not the case. I drove back to the dealership and the team member that drove my car to me came running up. I asked if they had heard the sound and they confirmed that they had. When they asked the maintenance team what it was, they had told them it was nothing and not to worry about it... To make things better, I heard one of the maintenance team ask the one that had delivered my car "why the hell is he back?!" Charming... They took my car into one of the stalls while I paced in the waiting area. When I got my keys back I was told they had failed to tighten the lug nuts after completing the tire rotation. I can't know for sure but I suspect that if I had made it onto the freeway that day, it would have ended much worse. I am terribly disappointed with the attention to detail displayed by the people that worked on my vehicle and can only imagine the nightmares they have caused for people receiving major repairs on their vehicle. Despite the convenience of how close this location is to my office, I will never be returning for so much as a car wash.

Went in at 07:15 on a Tuesday for my 07:30 appointment only to be told I was not on the list. It took a few minutes for someone to get back to me. Was again told I did not have an appointment, but no worries they would get me taken care of. I went back to my confirmation email to show the representative, only to see my appointment was actually for Thursday, not Tuesday. Autonation got me in anyway, and then back out on my way within an hour. Nice work and accommodating as well.

Outstanding service received. We had two vehicles serviced at the same time. All issues were resolved and vehicles are running great.

Needed airbag recall repairs done. They were decent with making an appointment and the drop off process. However, when I made the appointment on the phone, I was told the repairs would only take about one hour each (2 repairs, so 2 hours). When I dropped off for my 8:30am appointment, they said it would be done in the late afternoon and explained that your appointment time is not when they start working on the vehicle, just when you drop it off. Not what I was originally told, but I could make it work. I called to get status at 3:30pm and was told the vehicle may not be done today and I could pick it up the following morning. Unacceptable!! I refused and insisted on speaking to the person I dopped the vehicle off with. They took my number, and he called me back less than an hour later saying the vehicle was ready for pick up. They also failed to report the recall repairs as completed to DMV as required. I would only return if it was the last place available.

I am really angry at how I am being treated here. I took my Chrysler Town and Country in as my air conditioner was again not working. (It was there for a week in April of this year). I dropped it off Tuesday morning and called Wednesday to see the how long the repair would be. Apparently no work had been done. I have called many times during last week for an Update and the Service Manager did not return my calls. I went to the Dealership Saturday to talk to talk to someone, they were closed. It was 4.30 pm. Yet on the door and on their voicemail the hours stated that they were open till 6pm. Meanwhile I am having to rent a van which is expensive. Furthermore when the van was in the Shop in April, one of their employees backed into the side of my van and dented it. They questioned that it was done there. Later the employee came forward to admit it was him. Bodywork needs to be done by Chrysler. Whoever worked on my van to access the dashboard used a wrench to remove the gearstick knob which gauged it.

Dan was my service advisor and he was extremely professional, very knowledgeable.

Had to get both my husbands truck and my jeep in for service and Kerry was super helpfully and very professional in getting our vehicles done quickly. He was also very helpfully in getting my brothers car completely detailed on very short notice. Thank you Kerry!!!

I purchased my Jeep 4xe in the Bay Area in March. In April the electric mode was not working and I scheduled and got it into Roseville Jeep in May. They did an update on the vehicle which fixed the issue for a few weeks, I called back in June and was finally able to have the manager approve to have it brought back in since the next available appointment was not until August. I dropped my car off on a Thursday night with no word back any of the following days and picked up my car on that Sunday with my spare keys. I contacted them on Monday, Tuesday, Wednesday, finally to get a call back Thursday about my car and being asked if I had it. The 3 days they had it it was never touched. I brought it back for service again this month and got to pick it up 18 days later today to be told it’s normal for the electric function to not work. The cherry on top was being given my car back in this condition. I highly do not recommend them going to this dealer for your service needs.

I traveled from San Diego to purchase my Gladiator due to the savings compared to my regional dealerships. My customer service expectations were exceeded by the staff. This was the best car buying experience of my life. I would make the trip again, for my next vehicle purchase! Many thanks to Jim, Paul and Logan!

Pretty easy buying experience. I appreciate the no haggle price. I shopped for a Ford at folsom Ford first but they seemed pretty shady with pricing and pressure. Ended up getting an f150 here at autonation Chrysler Dodge. No pressure sales, financing was easy and they didn't try to strong arm me into warranties. Unfortunately still takes hours to drive out with the truck because of how long financing takes, but it's like that everywhere. Overall good experience, I'd buy here again.

Service advisors are very nice, though the mechanic forgot the reset my pilot sensor after they change my oil

My truck got towed in due to breaking down on the side of the road, I kept trying to call in the morning to figure out what was happening, no one answered so I waited a few more hours and tried again and still no answer. They finally called to tell me they received the truck and they can’t see it for a few days. I kept trying to call back due to missing the the phone call and no one answered. I left many voicemails for the manager and my service writer and neither called back. Finally 3 weeks later I went to pick the truck up. Before leaving the dealership my screen was not working at all and my drivers side floor mat was missing. The manager said Triple A probably stole the floor mat since they don’t usually pull the floor mats out. I called triple A and they said they would have not taken the floor mat. I feel like the dealership pulled it out to work in the truck and forgot to put it back in and lost it.

Auto Nation Chrysler Dodge Jeep Ram Dealership at the AutoMall Roseville Ca. Excellent service John Avitia in the service department was so helpful , he explained everything about what was needed to repair my electrical issues with my Ram 1500 Laramie. John made the calls to get everything covered by my warranty, I didn't have to do anything. I can now relax again and enjoy driving my truck with peace of mind that it is safe again. Thank you John for all your help. Very much appreciated. Sincerely Denny Desmond

I had to take my Ram truck to the dealership for some electrical work, John Avitia was professional and receptive to my concerns. He had to make several calls and was able to get the repairs covered by my warranty. I can enjoy driving my Ram with peace of mind knowing it is safe to drive again.

Sayyed and Kenny were great, professional and helpful. I got the Jeep that I love without the hassle. Thanks Auto Nation in Roseville

Good. Customer Service. Waiting Area is Clean and has Complimentary Snacks.

Kenny, the sales manager was amazing! So patient and helpful while I was deciding which car to buy. Highly recommend seeing him on your next auto purchase. You won’t be disappointed.

I just bought my car last week and live in Southern California being up north I went to two different dealerships before this on my trip and they said there’s nothing they could do with out getting it on a rack and accessing. At AutoNation Nolan and his team rolled under my car to see if it was a simple fix and it was he had it done in an hour. No charge. I wish all dealerships were this great. Also wish it was closer to home. Thanks again Nolan!!

Greg was a fantastic service advisor! Very helpful, funny and went step by step through each item on the repair list. Excellent customer service!

Greg was a fantastic service advisor! Very helpful, funny and went step by step through each item on the repair list. Excellent customer service!

Customer Service continues to be superb! Greg went out of his way to make sure my experience was fantastic! Thank you AutoNation Jeep/RAM service team!

Awesome employees. I called for an oil change and they fit me in within a half hour of calling. Thorough service for my truck.

I considered docking a star for the first interaction we had with a sales person, but Lynn did such an amazing job, she made up for the lack of service the first time test driving my used VW GTI. She was super friendly and helpful. All 4 of the rims on the car we purchased were scraped bad, Lynn assured us they had “a guy” that could fix the rims. My husband and I were skeptical, but couldn’t have been more surprised and happy with the results and I love my new (used) little GTI. Thanks Lynn! I’ve included a before and after of the rims.

This place was great. Super easy to deal with. The best experience I’ve had at a dealer and buying a new car! Carlos was awesome and the manager as well! 100% recommend buying a car here!!

Don did a great job taking care of my Jeep and communicating updates to me.

By far the best dealership in Nor Cal Jim RENTSCHLER is the best to deal with absolutely love my custom build and couldn’t be happier having Auto nation Dodge make her come to life!

I can't say enough about the service that I received from Dan Blower for our RAM Promaster 3500 van. He is hands-down the best service advisor I have worked with. He is extremely thorough, explains everything and has great communication skills. The service received is top notch as well. Dan has also gone the extra mile to fit in service appointments for upcoming trips. We appreciate everything he does at the dealership!

Always the best experience!

I can't say enough about the service that I received from Dan Blower for our RAM Promaster 3500 van. He is hands-down the best service advisor I have worked with. He is extremely thorough, explains everything and has great communication skills. The service received is top notch as well. Dan has also gone the extra mile to fit in service appointments for upcoming trips. We appreciate everything he does at the dealership!

Great service, their service department was able to get us in last minute to replace our tires before our long roadtrip. Prices on the tires were better than most tire shops we called. Would recommend to check with them prior to looking elsewhere. Couldn't ask for more.

I always have a great experience. John makes it easy.

I DROPOED MY CAR OFF AT 8 AM AND WAS ABLE TO PICK IT UP AT 1 PM. ALL NEW TIRES AND OIL CHANGE. GREG WAS MY SERVICE MANAGER. HE IS VERY GOOD AT HIS JOB AND CALLED WITH AN ESTIMATE BEFORE THE TIRES WERE PUT ON MY CAR.

Great team in parts and service. Above and beyond! Got all the work done I asked for and done in a third of the estimated time.

I took my Jeep Liberty in to get my recall done and I was treated very kindly. Dan Blower was very professional and informative. Thank you for the good experience!

John Avitia took care of my trucks recalls and was easy to work with. Thank you.!!!

This has been the best experience buying a new vehicle. Logan Fischer was absolutely amazing, answered all of our questions and he was so easy to work with. He did everything he said he would and had everything completed when we arrived. We did purchase a Jeep Grand Cherokee L Altitude edition. My husband saw the Jeep online and we purchased it over the phone with Logan. Two days later we drove the pick it up and it took no longer than a couple of hours. Jeff Kissiar did all of our finance paperwork and was very easy to talk to, knowledgeable and very personal. They made us feel like family. We will be purchasing all of our vehicles from AutoNation in Roseville, CA. If I could give a 100/10, I would!

We were on a 5 hour trip to a wedding when our Jeep Wrangler broke down half way to our destination. We were able to get it into the dealership and they were extremely busy with no openings on a Friday. Thankfully, they were able squeeze us in and diagnose the issue. They couldn't get a fix done that day but they were extremely helpful to us and getting us on our way. Thank you to everyone there who helped us! They were all so friendly and helpful.

This was THE BEST. experience ever!!! From the first time we stepped on the lot we were greeted and completely not pressured. We were allowed to roam, look, discuss and ask questions without being hassled or pressured. Once we put together what we wanted, Jeff Medigovich made it happen. He saw the entire process through, keeping us updated on the build of our Jeep. He did an excellent job of explaining everything the day we picked it up. The finance guy, Jeff K, was awesome as well. If you’re in the market I definitely recommend this place!!

Fantastic job with my ram. Timely, considerate, motivated to take care of the customer.

The salsman and finance mngr were amazing, and worked out an amazing deal for me. I deff recommend anyone to come here for your car buying needs!

Dakota was very supportive through the whole process. He was very through in his communication and follow up. I would highly recommend him.

We stopped by just to look and met Jeff Medigovich. He is very easy to talk to, no pressure, no pushing, just honest and knowledgeable, very willing to get answers to any question we had. Everyone there was nice, happy and polite. We decided to start the process of buying our Jeep. My husband went online and built what we wanted. We gave Jeff the paper and a deposit and “the rest is history”!! Three months later we picked up our new custom order Jeep!! Jeff was there for us every step of the way, talking to us on his day off, keeping us updated on the process. The day we picked up our new Jeep, the finance guy also named Jeff, was super knowledgeable and made the process smooth and enjoyable!! I highly recommend this dealership!!!

My Jeep needed a new power steering pump so I went to where I know I would be taken care of honestly. I got my Jeep back the same day it went in. This dealership is a 5 star all the way!

Got in got out everybody was great and professional that’s why I keep coming back

Great service. My service contact keep me informed of the repairs progress and the cost of each repair.

The 5 star's is for the part's and service department, their awesome, the sale's side ehh

I fell in love with this dealership!! They took care of everything even when my appointment was scheduled wrong and also washed my car. Greg was awesome and what a pleasant person and made the whole experience seamless !! Thank you for a wonderful ,bestest ever, five star experience !!!👌

Busy

This is a great dealership to work with. Very great employee's. Recommend them to anyone needing great valued vehicles. Took my car in today to get services and couldn't be happier.

Horrible experience. Brought my Ram in for an express oil change. First off they don’t take appointments for oil changes (unlike Auburn Dodge) so you never have an idea of when you’ll be able to get in. I parked and was greeted by a man who couldn’t give me an ETA but he said a service advisor would be right with me and they could give me a sense for timing. I waited TWENTY MINUTES and was never approached by anyone else. Saw multiple people walking around in the service dept and both express lube bays were unoccupied (not like they were busy). I only had a 90 minute window so given the horrible service I left. Will never take my truck back. Would rather drive to Woodland where I bought the truck.

Great service and timely done

I always liked this places but I had a better experience in this location good customer service Christie was so kind and helpful I definitely recommend this place 🤗

Great Service team and excellent service communication. Express service is quick and fair in price. I highly recommend them

If you looking for good service? it's here.

We bought my daughters car August 2021, we recently went to a local oil change shop and they said they couldn't do the oil change because the oil pan bolts were stripped. I called automation Jeep and they said to bring it in, they replace the oil pan and did the oil change, no questions ask. We work with Kerry and he did an amazing job taking care of us! Thank you!

Nice and fast

Went and did a test drive. Asked if they would negotiate the price. The sale person said his manager wouldn't. That they already had low price and they are no haggle. 2 days later the price is lowered on their website. So they could have lowered the price. Only reason it's not 1 star is because he didn't leave us standing in the heat like the last dealership did. Edit: I changed to 1 star. They responded to my review with a robot like response. Looking at similar reviews with 3 or lower stars they basically say the same thing.

My service writer, Greg Stebbins, always greets me with a cheerful smile. He makes sure that everything is taken care of and that all discounts/coupons are applied. The mechanics have done a great job keeping my Jeep running smoothly.

Had a recall on my 2020 RAM 2500, called made an appointment, Don in service confirmed parts were available and had my truck back same day!! Awesome service as always. Thanks Don

My service writer, Greg Stebbins, always greets me with a cheerful smile. He makes sure that all of my concerns are addressed and taken care of, he makes sure that my discounts/coupons are applied. The mechanics do a great job of keeping my Jeep running smoothly.

This place is the best and this is our second vehicle we have purchased from Auto Nation. I was researching online which truck we were interested in and we sent an email and received a response right away. We went to the dealership and with the help of the salesman, we decided to get a brand new 2022 1500 Ram Laramie. The staff was nice and not pushy and they were very knowledgeable. The paperwork was ready for us when we arrived to sign, this process was easy and fast and no stress involved. We are very happy with our truck. The only complaint I would have is the fact that the truck was not very clean inside/out. Go see Mohammad, he will take great care of you.

This was my 3rd attempt to get an oil change and recall problem fixed. Even though I made appointments the first 2 times they were so busy and short handed on mechanic’s they couldn’t service is in a timely manner so we had to reschedule, The third time we went they took us right in but the wait was still 2 1/2 hours for them to service our vehicle. And finally , the service area to get in and out of the service bay is highly congested with their vehicles so it’s super hard to maneuver around them to enter and exit the facility. On the plus side they did service our vehicle well. If you plan to use them plan on staying there a good part of your day.

Awesome Picking up Parts

Kerry Saunders was very professional and helpful. I was a walk-in, had a minor issue putting back our Jeep cover. He tried to put it back to together himself, but had to get into shop after all which he had it done in a couple hours for us. Very nice experience!

Really easy process, super fast, professional! We came just to look, ended trading in our car. Staff was really friendly! We would definitely buy another car here!

All issues with my truck were resolved. Staff was communicative and helpful before, during and after. It was frustrating not to know how long they would have my truck before arriving that morning, i was stuck down there most of a day because i planned on a shorter trip but could not get an estimated time frame.

Customer for 30+ years, and this was my 2nd bad experience. 5 years ago they installed a batter that leaked and hit my paint. Did everything they needed to do to repair, which is good. This time, replacing batteries again, they literally brought my vehicle to me WITH a “check gauges” light on. Service writer was very responsive and helpful, but not thorough. He got the light to turn off by fiddling with brakes and turning it off and restarting it, and said it was good to go. I left, hesitantly, and sure enough, as I was rounding the 65 on-ramp, the light came on again and I then noticed the battery gauge wasn’t working. I had to turn around, go back, and wait another 45 minutes for them to figure it out. They did everything they needed to do to fix it, but it wasted a good hour of my day, and I did wait four days to get my vehicle returned in the first place, which was only in for basic service and sluggish starting, which was quickly, and obviously just 5 year old batteries. Certainly not a great experience. Not sure if I will return with this vehicle, I know I pay more at a dealer, but I do that for more peace of mind. I’m not getting that these days.

Hola amigos y familiares los invito a AUTONACIONAL EL MEJOR LUGAR PARA REVISAR TU AUTO AMI POR LO PERSONAL es el mejor luga 2 veses ee estado aki y selos Recomiendo una agradable atencion y Rapido muy buen personal y profecionales vengan y comprueven por si mismos se kedaran inpresionados

Kerry was extremely knowledgeable, helpful, and courteous. He got me in prior to my appointment when I explained my situation and need to get in sooner. The process was smooth and I always appreciate the customer service I receive at AutoNation.

I just recently purchased a Ram 1500 from Autonation Dodge . The people I worked with were amazing and very helpful. They made the situation not stressful and fast as possible so I was not sitting around. Lynn and IkaIka are the two main people we worked with and they are how sales associate should be like. They were honest and very helpful! Lynn even called to check out how I was enjoying the truck just becauae. Lynn went out of her way to send me pictures of the truck when it got in. She made sure it was fueled and all clean. I gotta say the experience we had was really nice. If anyone is looking for a new Ram or Chrysler I suggest you ask to deal with Lynn and Ikaika they are really enjoyable to work with!! I know I've been to a few different Chryslers lately and these two really do stand out.

I had the best experience buying my Ram 1500 limited longhorn from Lynn and Ikaika. They truly were amazing and fun to work with. They made sure to get paperwork and stuff done quick. They made sure to answer and questions we had. They didn't seem to rush us either They wanted to make sure we were happy on our purchase. Which we are and we love it. Lynn sent me pictures of the truck as soon as it arrived. She made sure to gas it up and have it detailed prior to us arriving to look at it. Lynn keep her eye out daily waiting for the truck to come in so she could tell us which was so sweet and not usually done now a days. Ikaika made sure to hold the truck for us like he mentioned he would which was so nice because it's hard to get a truck with all the we wanted and when they usually arrive they sell right away. I usually keep a vehicle no longer then 3 years usually and I gotta say these two were the best sells people I have dealt with ever. When I look to buy again I will be looking for these two two to help me out again!! Paul the finance guy was awesome also he was quick and didn't try to push anything on us we didn't want which was great!! All around we really enjoyed working with these 3 and made us want to come bk again one day if when we look to purchase again.

This place sells vehicles that supposedly have been checked out but the transmission went out the day after I bought it they pit it in the shop...repaired it and it didn't even make it as soon as it got on the highway all the lights came on and they put it back in the shop. I was without my car for 15 weeks while I was making car payments they gave me excuse after excuse. When I got it back the I side was filthy and there were car parts in the back that I don't know what is or if I should even drive it with out it. No body will call me back or answer my texts! DoNot Buy from this dealership!

Auto Nation always makes it right! Best customer service around guaranteed!

The service I received was fantastic. Also, the person that I yelled yo to schedule my appointment went out of her way to find a time that worked with my schedule.

They fix the Factory recall Y65 for me. And offer Free car rental while holding my car for detail testing to make sure it works perfect before delivery.

Thomas was awesome. I'm out of state but he did a great job and was very patient dealing with my multiple questions. I'd highly recommend theses guys the while team was a pleasure to work with.

Dealership made the buying process painless as expected. I found a few things on my used car that were not right after leaving the lot. Brought it back and they took care of them without question!

I recently purchased a 2020 Silverado from Autonatio and for the most part, the sales experience was good. However, after driving home I noticed significant rubbing at full turn, the brakes are squeaking and the tire pressure system wasn’t working. I brought this up to Autonation and was advised to ask their service department to fix tire pressure monitoring system….which I did and their response was they didn’t know how to do it on a Chevy?!? The issue with the rubbing, which can be fixed with an additional 2 inch lift or wheel spacers, I was advised to buy smaller tires….crazy! These issues didn’t occur when I test drove the vehicle…I would’ve never purchased it if they did. I expected more from Autonation.

I have had the ability to experience most aspects from AutoNation Dodge Jeep in Roseville. All the people I have dealt with are top notch. The Manager / Service Advisor (Brian Morrow) is Awesome. Jim Rentschler is an awesome person and is the manager of sales. I / We have bought many vehicles from them and I have complete trust in them all. A Few have become such great friends, I even went to a Wedding for one of them only a few weeks back. I would highly recommend going here.

I waited an entire month for my appointment to get my car worked on to just be told the afternoon before my appointment that they don’t work on my type of car. Extremely unprofessional and disappointing, especially since I could have been looking around at other places had I know this.

Excellent service!

Great experience excellent sales personnel and relaxed atmosphere no pressure what so ever 👍🏻👍🏻👍🏻

I ordered a new Jeep through Auto nation in February. While the sales rep promised to keep in touch and provide updates through the build process, this unfortunately did not happen. If I contacted the dealer someone was able to give me an update but I was primarily initiating the contact. Then the jeep order tracking system when down for 4 weeks and because Jeep notified me the build was complete I knew the car had to be in transit, but no one was able to provide any ETA on delivery. I get that this was a technology issue but a bit concerning that a global company such as Jeep would have a system down for 4 weeks and when they did, again no follow up to even say, “hey our system is still down but we are watching” - I had to check in myself weekly. Overall everyone was incredibly friendly but real lack of proactive customer service.

Solid in getting me in to fix my codes.

After waiting 1 month for an app't to get 2 recalls repaired I was informed that they didn't have parts to fix 'their' problem. When I questioned why this was I was told it was 'unfortunate' by the service rep. At this point his inspection consisted of a quick look at the rear of my car for placement of a hitch. I requested the manager, he appeared 10 min. later only to tell me due to the age of my Jeep (2004) it was not guaranteed they would be available.. In addition he said this was an appointment for 'just an inspection'.....of what? Thx for the lack of service.

Fantastic

Great service and very fast.

I purchased my Ram 2500 Laramie from these guys and from the first point of contact it was nothing but professionalism. Nothing pushy, it was great. Then I found my service writer that remembers my name, remembers my truck, and loves to talk about fishing with me. This is why I drive 2 hours for them to complete my services. Just a great group of people.

I came in for my first vehicle maintenance, and I arrived a little late but they still took me in I was in a bit of a rush and they said it would take 1 hour, but they took care of me in just 45 minutes. Not only that they even refilled my windshield washer fluid free of charge. Super impressed with there service 10/10.

Great service always.Don was great

Easy to buy a car but impossible to get anyone to answer the phone in the service department.

I had a TERRIBLE experience recently. Where do I begin.. how about the beginning; scheduling an appointment. When I went to schedule an appointment it was extremely difficult because of limited availability of appointments. There was no flexibility on their end, basically they gave my three days with different times and told me I had to pick one of them. So I did, I picked a Friday at 8am. This required me to take time off work to drop it off. I arrive and had to wait 30 minutes for someone to talk to me. First thing I let the guy know that I had been notified of a recall that needed fixing first. Second I told him I needed to have both back brake light panels replaced because they keep burning out weeks after changing to new bulbs. I also told him of some other smaller less important things that I wanted to look into getting fixed (depending on the price) one of these being getting new motors/regulators for my windows (which I told him upfront that this was diagnosed previously). I told him that these other things were not necessary to be fixed but if the price was right I’d have it all taken care of. With “upfront pricing” advertised everywhere I didn’t think this would be a problem. He gave me an estimate of everything we discussed and from what he knew he said it would be just under $500, he then told me that he would call me back with any additional pricing after he looked into everything further; in case anything else popped up and then I could give him the “green light” to start with repairs depending on what he can offer. I waited all morning for a call relying on what he told me to expect but still never heard back. I called around noon and left a message. Didn’t hear back. Called back at 4pm and was very upset because it’s end of day Friday which to me means nothing was getting done this day. The service lady that answered the phone first told me the guy I was working with had left for the day and to call back tomorrow to speak with him. She didn’t have any details or pricing. I then asked to speak to the manager because this was not the expectation that was set by the guy when I brought it in, but she said he also was gone for the day even though they didn’t close until 6. I became even more upset that there was no one I could talk to in order to get the “up front pricing” and that I was not being treated as a valued customer, then all of sudden she said “oh he is here”. So she was lying and trying to pass it off for me to just call back. He got on the phone and said he meant to call me but that he did not have all the pricing yet. This made no sense to me. It’s pricing, I didn’t ask to have the repairs done. He said he would have the pricing the next morning and that he would call me to tell me. I was understanding and said ok. Saturday morning came… nothing, 10am, 1pm, 4pm when they close. Again wanting to give him the benefit of the doubt; I didn’t even call to see if he would call as he had promised. Nope. So it’s day two without my car, and I haven’t even gotten a full price for me to decide if I even even wanted them to start the repairs. They were closed on Sunday. Monday comes. Still no word from them. I call at 11am and leave another message. Didn’t hear back. I call again at 4pm. Finally got a hold of the guy and he said it would cost $2,800 for all the repairs. I told him that’s way too much so I’d rather just take care of the important things I needed done, replacing both brake light panels. He said that would cost me $1,100 now instead of the $500 that was quoted. This was so much more than I expected to pay and was more than double what I was initially quoted. I ended up getting a second opinion and asked if I could just pick my car up. When I went to pick it up they charged me $200!!!!!!!!! For a “diagnosis”. This is the biggest scam. They literally held me car for 4 days and didn’t fix anything other than the recall. And charged me $200!!! My car looked untouched. This is probably the worst experience I’ve ever had at a repair shop. Taking people money and doing nothing, setting false expectations, not giving actual price quoting. I was not treated like a valued customer and it felt like they didn’t care about my business. Terrible.

It was such a hassle just to try get a update on my vehicle’s repair…your customer service 👎

Dodge Ram was making a noise after driving for 15 minutes, could not figure it out. The dealership figured it out and fixed it. Mid level driveline carrier about ready to come apart. Thanks Service Advisor Greg Stebbins.

Stefan was very friendly.. they didn't have what I was looking for.. once I told him what I wanted it was with in an hour he texted and had my beautiful car out front waiting for me to see..

Parts took a long time due to backlog, but my service team communicated to me and as soon as the parts came in they scheduled an immediate appointment. The panels were installed correctly and cleanly. Very friendly team that I was working with and I am extremely happy with the communication.

Recently ordered and bought a Jeep gladiator, I really like the Jeep as it’s going to spoil me with comfort and functionality. Damian was very helpful and kept me well informed about the arrival and delivery. The dealership is very focused on customer service.

I took my vehicle in for warranty service. I bet my family and friends that the service advisor would try charge me for something. The service advisor attempted to charge me for something and I was not surprised. Unfortunate... it takes far less energy to be honest. I'm not mad at the service advisor, I'm mad at the policies of the service department. I'm sure it is within their policy that the service advisors try to look for ways to charge customers to increase Revenue.

I've been taking my Jeep here to be serviced for the past 3 years. Always great service and they explain everything that my car needs and why.

Took the jeep in for a battery problem and got it back within 24 hrs later. They found the root cause of the problem and now no issues

Ordered my new car from here. Jeep Grand Cherokee L Overland V8. The process was very smooth. I got my car a few months after ordering it. Love it! I had my 2005 Jeep Liberty for the last 17 years and decided to upgrade. I was so happy when Jeep came out with a 7 seater! We are a family of 5 with 2 big dogs that love to camp. We needed the extra room.

Despite a mixup over the phone to schedule an oil change . Greg Stebbins took care of everything very efficiently!

Lack inventory knowledge. It's here...it's not here.. it sold no its not sold. Not Good

I am very happy that the dealership worked with RAM to replace my Drag Link recall with the current new fix that is not welded.

Bad communication , Bad communication Bad communication I even left 2 messages for the service manager nothing .from 3-11-22 till now the reason I took my car in still not fixed

Sales Rep was Logan Fischer, he was very prompt to respond to all questions. Excellent experience and I appreciate all of Logan Hard work.

The G.M. is the real deal no b.s. with that guy

The dealership was very easy to work with and provided good customer service. The only reason for not giving 5 starts is their detail shop is not very good , at least on weekends.

I recently had a 30k service performed, and the entire experience was a breeze from start to finish. Texts with the progress on the car, working me into the maintenance schedule and even providing additional options so that they ensured I wanted was taken care of. Exceptional service!

Jacob was really helpful with buying my jeep! purchasing was easy, I was in and out of the dealership with my new vehicle in less than 2 hours

They did a great job and completed the work on time!

This dealership and the team are exceptionally honest. I was given a quote from another dealer and got a second opinion at AutoNation. Over $2,000 in work quoted from the other dealer was not necessary. AutoNation Dodge saved me $$$ and made my daughter's first car safe for her to drive. The peace of mind in knowing that my baby is safe is a great feeling!

I received my Jeep’s first Jeep Wave Program oil change at AutoNation Chrysler Dodge Jeep RAM Roseville. The Service department staff were extremely courteous and professional. They got me checked in quickly and I was out after a short wait for my service. The service technician (Pedro?) did a great job with the service. My full belly skid access door was properly secured, I saw him spray and hand wipe any old oil that dripped from the oil filter that landed on steering components. Oil filler cap was tightened securely and the oil on the dip stick was correct following the service. Based on my experience, I can highly recommend the AutoNation Chrysler Dodge Jeep RAM Roseville service department.

Great job thanks Jon!

Fantastic Service with Very Friendly Service Personnel!

Everyone I spoke with was nice and helpful.

Although the service department always does a great job this time there was a definite lack of communication. We were to have the truck back by EOD and there was no call from the service department indicating it was done and ready. When I called to inquire there was no one that could provide me with an update. We had to scramble to get an alternate means of transportation. I was contacted first thing the next morning.

Great service and very courteous.

Steve in the Service department greeted me with a smile when, presented such a professional appearance, and spoke softly and confidently to me. The service was very quick for an appointment made for an oil change no. It's nice to see someone address you as an important client and treat you with respect.

I would just like to thank Lynn she's a great person and knows a lot and she has been very helpful helping me with everything that I'm trying to get from selling buying and selling from you. Thanks again.

We had a very complicated repair issue involving contaminated fuel. John our customer service rep was extremely diligent in working with the insurance company, and keeping us informed every step of the way. John's customer oriented attitude greatly enhanced the outcome of our repair. We have used AutoNation Chrysler for many years and will continue to do so.

Autonation dealership has no method of getting a person back to their home once you drop the vehicle off for service. As a single person this makes life extremely difficult. Coming from Toyota service that did have a shuttle service I was shocked and then annoyed. I made an appointment weeks in advance to have regular service performed, again why do I need to wait weeks to get in to have service performed. My check engine light came on so I dropped the vehicle off in the night drop Thursday evening. My appointment was for Friday afternoon and I was hoping that they would be able to take a look at it if they had it all day. They were not able to check it until Monday. They could not tell me if it would be covered under warranty until they did some checking. The check engine light had come on before and then went off. The mechanic simply did a software update and called it good. I explained that the light had gone off previously and that I was concerned that software was not the issue. So made arrangements to get a ride to dealership to pick up the vehicle and take it home. The next day as I was driving to assist my mom the light came on again. Took it in and was told to do what I needed and bring the car in later that day, it will be covered under warranty and should be able to get a rental vehicle. Brought the vehicle in but as they only allow Dodge vehicles to be used as rental vehicle and there where none available I once again had to make arrangements to get home and back again. As a side thought I wonder why there were not any dodge vehicles available, are they that bad that they need to be repaired so everyone needs a rental vehicle? I heard other service people asking for vehicles also why I was waiting. Picked up the vehicle after they finally replaced a part and so far no issue. This would not have been so bad if they had shuttle service, but as it is this is simply not acceptable.

I've been having service done here for many years and they consistently do a great job. The final cost has always been at or below their estimate, they usually get it done ahead of schedule and my service guy Dan Blower always makes me feel like I'm his most important customer. It's a busy place but it's worth it to know it's done right.

Good service, good people.

The AutoNation Chrysler Jeep Dodge Ram in Roseville is great. They have a Very friendly staff and clean and modern facilities. My repair with John Avitia was handled professionally and exceed my expectations.

I liked working with these people. Every easy transaction. My husband loved the car. Salesman was great and everyone was very cooperative. Paperwork went very smoothly and quick too

After searching for a Wrangler both Jake Fenton and Azzeddin Sanif worked their magic to get me into a 2022 Wrangler Unlimited High Altitude. Their hard work and professionalism is top notch!

Regarding the purchase of my new truck and the entire process with AutoNation Chrysler Dodge Jeep Ram- This was easily the best experience start to finish I have ever had purchasing a vehicle. I was treated with respect, honesty, consistency and everyone I dealt with was friendly, professional and pleasant to work with. The general manager Jim, and sales person Lynn, were upfront and honest. They embraced my excitement and fully understood that this was an extremely big deal to me. They absolutely helped to make a very stressful life event as manageable and as enjoyable as possible.

The guys at AutoNation always take good care of me. Never had any problems. Always done when they say and if there is a problem they call right away and let me know whats up.

I have been dealing with this Dealer for 16 years and have always been treated good. They do need to work on returning calls. John is my service guy, does his job well.

AutoNation Dodge Roseville has always accommodated me for service. Inspection reports have been accurate with honest recommendations for services required and service that could be addressed later. Required service have been completed in a timely manner and the assigned service representative has always been in constant communication regarding progress.

Bought a Rubicon 392 from this dealer. They were more than willing to order one, but one came in and the buyer backed out. High demand vehicle, yes over sticker, but they are asking far less than the few other dealers with this rig. Best experience I have ever had with a dealer. Easy to work with, everyone I worked with was knowledgeable and just a nice group of people. Highly recommend.

I Scheduled an appointment Over a Month early to get (3) Open Recalls addressed on my 2019 Ram 2500, also to get a multi point inspection at the same time. My appointment was for 9am. I dropped it off and asked how long they expected to have it, the service advisor said it would take "The better part of the day". I said ok and had a co-worker pick me up and I went back to work. At about 3:45 in the afternoon, I still hadn't heard from anyone with an update on the truck. I called the Service department three different times and was Never able to talk to Anyone. I decided, since they have had my truck for Seven Hours, I would just go over there and hopefully it would be ready or at least close to being ready. After arriving, The Service Advisor said "I was getting ready to call you and let you know that we haven't been able to look at your truck yet, we only have nine technicians working and they couldn't get to it". WHAT A COMPLETE WASTE OF SEVEN HOURS, MY TIME, NO COMMUNICATION. POOR TIME MANAGEMENT AND SCHEDULING FROM THE SERVICE DEPARTMENT. I'm COMPLETELY UNIMPRESSED with AUTONATION DODGE and WILL NOT BE RETURNING FOR ANYTHING IN THE FUTURE.

I was very pleased by the service I received at Autowest Dodge in Roseville. From my service advisor to the mechanics that worked on my truck, I am grateful for their expertise.

I just came in without a appointment for a new battery. Everyone was fast efficient and friendly. As usual.

Always had understandable answers. So far repairs have been satisfactory.

Went in yesterday for a oil change, I was in and out quickly with very good service.

Great experience with purchasing a new vehicle and trading in my old one. Finance manager was especially courteous and they were able to get us the payment we wanted plus a great warranty. Would recommend this dealership if you’re looking for a fair price and helpful staff.

Great service. Very friendly. Also very quick!

Quick and friendly service. I dropped my vehicle of for a routine oil change, they were checked me in very quickly and completed the service within 30 minutes.

Service was quick and thorough, but most importantly communication was excellent through the whole process and my car was returned running in perfect condition. It's nice to see a dealerships service department (specifically Kerry Saunders) go above and beyond to really satisfy a customer.

I ordered a 2022 Rubicon from Carlos last November. It came in last week. He was great to deal with. We had one hiccup and it was corrected right away. Would definitely recommend AutoNation CDJR and Carlos!

I needed a Truck for Business, and AutoNation Chrylers had that something that I wanted. so I went up with was about a hour drive. no harm no foul. Because, I got my work Truck happy and serviced in less than 3 hours. Real Professionals

So far seems like a good spot and John my new service advisor seems legit

If I could give this place 0 stars I would. They have had my vehicle for over 3 weeks. Tried to scam me to pay for adding unnecessary services. The service team and the management does not return phone calls. My car is 3 years old and they told me I need a new transmission. I have under 62,000 miles on it. I can't even get a return call from the mechanic working on it. His superior, nor the general manager. I don't even know where my car is or if it is being fixed. They gave out my private email to their sales team. I get daily emails from them trying to buy my vehicle from me. Nothing regarding fixing g the vehicle or the process. Don't go here they scam you and your money . Folsom jeep, dodge, Ram. 100x better.

I ordered my jeep in November 8 2021. Was told I would have by December. Received February 15, 2022. Told the sales manager and the sales associates we needed the vehicle by the end of the year for tax purposes. Was told that would not be a problem. I was told that both the sales manager and the sales associate would keep me updated on my order. Not once did they ever reach out to me. I was the one calling and texting them to find out how the process was going. Every excuse I got was blamed on Covid. Due to the fact that it took so long for my Jeep to come in I missed out on all the deals and incentives the dealer ship was offering. When I mentioned that to the finance manger and the sales person they just apologized. Not once did they offer anything for my trouble or the long wait. I will never buy a vehicle from the dealer ship and I will not refer anyone else to them as well.

I ordered my jeep in November 8 2021. Was told I would have by December. Received February 15, 2022. Told the sales manager and the sales associates we needed the vehicle by the end of the year for tax purposes. Was told that would not be a problem. I was told that both the sales manager and the sales associate would keep me updated on my order. Not once did they ever reach out to me. I was the one calling and texting them to find out how the process was going. Every excuse I got was blamed on Covid. Due to the fact that it took so long for my Jeep to come in I missed out on all the deals and incentives the dealership was offering. When I mentioned that to the finance manger and the sales person they just apologized. Not once did they offer anything for my trouble or the long wait. I will never buy a vehicle from the dealer ship and I will not refer anyone else to them as well.

Took care of my trucks TSB quickly. They know there business.

I'm very happy with the work that was recently done and the use of my 25% coupon! I would like to suggest that the dealership begin providing transportation to and from a customer's home again. There's no reason not to do this. Covid is not an excuse any longer. Other dealers at the Roseville Automall are doing this. Even paying for Uber rides. Please consider this service for your customers. Thank you.

Buying my truck from here started off rocky couldn't find the one i came to look at,showed me lots of more expensive trucks i didn't want Finally found one and made my purchase. Bought the oil change package,the first few oil changes was fine went well..but then they changed how they do it,drove an hour for an oil change and surprise surprise you now have to make an appointment . they sold me on super fast no appointment needed oil changes and now I'm stuck with prepaid we close early don't do weekends unrealistic oil change service . it now feels like they are doing me a favor by changing my oil when and if they can get to it and making an appointment and having to wait 4 to 6 week's is ridiculous,hire more people and train them how to do a proper tire rotation and maybe step it up an hour and a half for an oil change is slow as hell..I've done the job i know how long it takes,you can do 3 easily in that time frame.

I had my car serviced for some warranty work last week. Everyone was professional and helpful. This is my first Jeep and I will say that I'm disappointed that I had to have my air compressor and my fuel pump replaced with only 40,000 miles on my car. Glad I purchased an extended warranty. Maybe this is why Jeep only covers you for 36,000 miles?

Great sales staff. Lynn made the purchase easy.

I bought a car about a month ago. After multiple issues arose and multiple calls where I was hung up on I was told there was nothing they would do even though the car was undrivable and its supposedly covered under their 90 day 3000 mile warranty as well as the warranty i purchased through them for 3700. So here is the conclusion. Dont get fooled by the charm and niceties of this dealership. The second there is any issues they will be the last ones to step in and help you. They will sell you a car in negligence, stating that they have checked everything on the car when in fact they did far from it. And in the end they expect you to pick up the pieces...literally.

I came in on January 5th 2022, and test drove a 2014 fiesta st. After the test drive, I wasn't completely sold on the car. That's when the salesman went over how all of their cars go through a 125 point inspection, come with a Carfax report, and that's was the reasoning for the no haggle pricing. I ended up going through with the purchase due to the added information given to me. I did opt to purchase a warranty on the vehicle, which was explained to me to cover everything but consumables(glass, breaks, tires, fluids) I got it as a peace of mind just in case something went wrong, which happened very quickly. About 2 or 3 days after purchasing the vehicle, the ac blend door started making an awful clicking noise after you start the car or change the ac settings, but sometimes continue the whole time the car was on. About 2 weeks into ownership, I turned on the heated mirrors which on the passenger side burnt up, cracking and burning a black spot into the mirror. a day or two after that occurrence the speakers started cutting in and out in the car, accounting for yet another electrical issue with the car. It was at this point I started to get upset. As I was driving to work in the morning there was a loud pop, and following that came a significant increase in sound and significant decrease in power. The car became undriveable, due to the sheer amount of exhaust gasses entering the passenger compartment. I was driving home from work that day, with every possible window open, including the sunroof, yet still my eyes were burning, and I couldn't breathe. That was due to carbon monoxide poisoning, which for the uninitiated, is highly deadly. At this point I was certain the 125 point inspection that the dealership was quick to try and sell me on was either complete bogus or performed by an incompetent technician. All of these issues happening within a month and less than 800 miles from purchase is pure negligence. By the technicians, the salespeople, and the dealership as a whole. I had to get the car fixed, so I call up the service department to try and figure out what I needed to do. On call number one, I was blown off and told that the soonest they could get me in was March 16th, and after I told her I needed something sooner, I was hung up on. The next day I called earlier in the day hoping that would help my situation. I was told this time I would have to get the vehicle towed there on my own dollar. I stated that I felt that shouldn't be the case considering I had just purchased the car 32 days prior but I was told that it was my fault and I should have payed for AAA if I didn't want to pay for a tow truck. I was then hung up on. I then decided to try and speak with a salesperson about the situation. I talked to the guy and described the situation. I was then told that the conversation should be had with the service department hung up on me again. Then I called one final time, and asked to speak with a manager. I explained the situation and stated that I felt that I was lied to in the sales process and that the dealership should either pay for the cost of towing and associated fees ( mind you that any repair work should be covered by the warranty I had purchased) or they should take the car back and return my down payment for selling me a car under false pretenses. My claims were brushed off stating "no one has a crystal ball for used cars" and "that is not how our dealership operates" where I was then told the best they could do for me was try and get me in sooner. On February 14th I dropped the car off at the local Ford dealer and by the next day they had found: 1. The issue that caused the car to to be rendered undrivable was a blown off exhaust manifold (which if the bolts were actually tight wouldn't happen) 2. that warranty that I was told only excluded consumables refused to pay for the fixing of the exhaust

Kerry is a great service advisor. I have dealt with him about 10 times regarding problems with my vehicle and he has always been great to work with. He keeps me updated regularly and tries to get me in as soon as possible.

Brought my Jeep in for a recall service, Kerry was super helpful, they even put in my air filter I bought but didn't put in yet free of charge, and they fixed the autostart stop warning light for me too!

My experience was none other then Great. I was made to feel like I was #1 and if I were to have had any concerns that I could rest assure they would be dealt with. Everyone was very helpful and friendly, especially Brian. Brian is ontop of his game, he gets the job done and I thank him from the bottom of my heart, he's the best..... :) Thanks so much.....

Steve Park is absolutely amazing, very helpful and friendly. Definitely recommend:)

Steve was really professional and courteous. He directed and also helped me with obtaining accessories for my Jeep. The service on my Jeep was done very promptly. Not a long wait and Steve came to get me when it was done. He was professional, very helpful and very polite.

Hands down the best service I've seen in years from any dealership. I highly recommend them. They helped me get into the Jeep Wrangler I've always dreamed of having since I was a teenager.

There service department. I took my Jeep Cherokee in to get the service shift diagnosed.,cost almost 200 dollars a few days later took car to get oil changed, the skid plate wasn't properly put back was hanging down ,with hole where it dragged on the ground. Not a very professional outfit. WILL NEVER GO BACK!!!!

MOST horrible purchasing experience ever. Sales Manager hung up on my husband. We had to take the car back to the dealership and they would not give us our $50,000 check back. DONT PURCHASE HERE

Personnel was courteous, helpful and easy to work with. You didn’t feel pressured to buy anything and they followed up on the transaction once it was completed.

John Avitia has been my service advisor for over 10years. John is great and when John leaves Autonation it will be a very sad day! I trust John and always follow his recommendations. Thank you John for the decade plus support you have provided!

Always have had a great experience with the service Dept. Greg is great.

My driver window motor broke so that the window fell down into the door. They scheduled me for over 1 week later knowing I could not secure my car because the window was open and I did not have a garage to park in. When I got in for my appointment I explained that the driver seat was badly cracked and trim was missing. These problems started within 2 years of owning my Chrysler. I was told this is normal wear and tear. Even though I purchased a lifetime warranty on my vehicle, they refused to repair it. So, this is what Chrysler is proud to put their name on. Cracked leather seats, the side of the driver seat falling off and the side door trim falling off. Personally I call it JUNK and do not recommend it to anyone!

had a recall on my car, not any problems handling it … Thanks Auto Nation

Professionalism, respectful and a great deal!

Great service,car done sooner than expected . Service adviser John is outstanding, I highly recommend him!

your prices are insanely high! not just for your cars but when I took my Jeep in for service after getting a quote on the phone the salesman tried to track on additional services that I didn't want. money grubbers!

Took my van in for a transmission issue with a $199 quote and then went to pick it up and had a $1,500 service bill. Charging us for items that were still under warranty. Excessive prices for labor that exceed BAR standards. But they’re big shots so they can get away with it. Took them almost two weeks to end up charging 6 hrs in labor. So I’m figuring that they only spent 13.3 minutes per day working on my car. Effen ridiculous that it took so long to do so little and then charge us through the nose.

I did a oil change and tire rotation, I did it in the same day without appointment, I was in Quick line service.

Bought my Jeep Grand Cherokee from this dealership 2.5 years ago. Courteous and great service.

My service advisor, Dan, kept me informed and answered all my questions. AutoNation cares about their customers and their mechanics are top notch. My mechanic, Frank, did a complete vehicle check and provided a full report of my RAM. I recommend AutoNation 100%!

Excellent service, timely, service tech was amazing. My car was returned to me much sooner than anticipated. It was great working with Kerri.

It was an easy experience. I explained what I wanted and they made it happen. Thanks

The only issue I had was not knowing how long the service would take and John not returning my phone calls from the 3 messages that left on his voicemail.

They do a great job......

The team is amazing. Greg S. Goes above and beyond. Brian M. Takes time to greet customers and makes a point to ensure the truck is repaired at the highest standard.

Highly recommend. Bought my car from them over 6 years ago and the quality of service that I?ve received has never dropped. Only dealership that I?ve bought from that I can say that about.

Service always takes longer than we are told. Also, we have always had our tires rotated at this dealer. The last time we were there they said they could not rotate the tires because who ever rotated them the time before, switched out one lug nut and they did not have a key for it. They are the ones that switch out the lug nut. We had to buy a whole new set. Also, they said they could not put one of the spacers on for whatever reason. My husband was able to put it on when we got home with no problems.

I take my Dodge Journey in for regular services and I have never had a problem with them. They have always been good to me and thorough with my services.

WAS MET BY THE SERVICE PERSON. GAVE MY NAME AND HE CHECKED IT OFF HIS LIST. THEY , THE SERVICE TEAM, TOOK THE TRUCK AND SAID GO TO THE WAITING ROOM, SEATING IS SO SO. CHAIRS HAD HARD SEATS AND LOOKED LIKE THEYY WEREON THE LAST LEGS. THE WAIT TOOK 2 1/2 HRS . TRUCKS RUNS MUCH BETTER. THANK TOU AUTONATION DODGE.

Previously bought a 200 there, low mileage. The deal was very satisfactory. And post sale service was excellent; although, an appointment should mean one's car is serviced at that time, especially if you are there timely. This lack of timeliness remains a bit of problem even today (that was a 2013 200 btw). I have a brand new 2020 300S which I purchased in Las Vegas (better pricing all around); but the service was excellent when I had a problem covered under the warranty. There is an update which needs to be provided in the July-August time frame. I trust I will be notified if it comes in earlier than that. Service and attitude were excellent. But the continuance of the throttle control problem is annoying to say the least. I know, I know, the IT guys have to do their jobs timely.

Service performed as expected in a reasonable amount of time. Customer service was excellent!

My néw Dodge Journey just suddenly died on freeway. Every electronic item came on including brakes etc. it was very scary. But the worst is once it was towed there and confirmed it’s something electronically they refuse to give me a loaner car and even look at it for four days. I’m a mom with two kids with no vechile. The worst service ever. You buy a beer car for security and Piece of mind.

Booked repair two weeks out. Showed up a 8:30 am. They didn?t get to my truck said they had to keep it over night. Called the next day said part on back order. What a waist of my time. They should check availability of parts before booking appt. this was a simple repair.

It has been a while since I purchased a vehicle and thought it would be an all day thing, but came in for what I wanted and got out there pretty quick. Amazing people!

Financing handled by phone/email night before. Drove in next day and picked up car. No hassles, no worries. This is how car buying should be.

This was THE best buying experience I have ever had buying a car. My sales person was unbelievably knowledgeable, if she didn?t know she was not afraid to ask but always had an answer! The sales manager was very professional. I never asked for a discount or help buying the car. I didn?t need to, your staff took care of me and treated as if I was there only customer. The finance manager was very professional and attentive to my needs. Unfortunately I had to bring it back because of a faulty part but that?s not yours fault. Greg in the service department made room for me and was very informative. Overall experience was a 10 out of 10 and will definitely be back for my next purchase. Thank you.

Your repair department is amazing hey I’m an engineer by trade so I understand how things work Kerry Saunders Is absolutely the best I cannot tell you enough about how he handled the repairs on my jeep Kerry and his team handled every aspect of the repair in a more than timely manner and the vehicle is ready on time for a late pick up. The only problem we had and it was not your fault was trying to pay the bill electronically I kept getting a server error when I tried to pay I would definitely buy a new Jeep from your company the next time I make a purchase. Thank you so very much for all you did to make the repair on my jeep the easiest way possible Bill Burroughs

Took the Dodge in for routine service on March 8, requesting that the brakes be checked because the pedal acted different sometimes. Everything checked out good. On April 30 my husband almost got in an accident when the brake pedal went almost to the floor. Had a difficult time getting a return call from the service department. We had the car towed to the service department and they replaced the master brake cylinder. I doubt the brakes were checked on March 8.

Sorry AutoNation – Not the Review you were Hoping For... I am the proud owner of my second Ram truck, but I must admit, the process of purchasing the second one was significantly more painful than the first. In 2008, I found a 2005 Power Wagon at CarMax for a great price. I confirmed details online, drove to the dealership, drove the truck around the Roseville Auto Mall, waited slightly for financing and within about ninety minutes, I had a new (pre-owned) vehicle. I remember beaming behind the wheel as I drove away from the dealership. I remember feeling so amazingly grateful for the process and the integrity of the transaction…. My husband and I have gone on to purchase a new Porsche Cayman from Niello (a great experience), a pre-owned BMW M3 also from Niello and last summer, leased a Range Rover from Niello. (I like to joke that Niello nearly offers foot massages while you wait!) And while it’s not exactly that over-the-top, every showroom is designed to make guests feel welcomed and comfortable. Offers of beverages, espresso, etc. are frequent, as are “check-ins” and apologies if the wait has been longer-than-expected or unavoidable. So, my husband and I entered Auto Nation a week ago Sunday with some dealership experiences under our belt. I thought we had adequately adjusted our expectations, (Porsche, BMW and Land Rover to Dodge) but I didn’t realize that we would be time-warped into the 1980s. First, the décor of the showroom was circa shabby DMV. Yes, there were some helium balloon bouquets sadly sprinkled about, but they were dusty and even sagged a bit. The chairs, the artwork, the linoleum… yeech – it was stark, with bad lighting and although there were hardly ANY customers, the whole transaction took nearly FOUR HOURS. And yes, we felt ground-upon. And yes, the “negotiations” were painfully obvious and the extreme waiting felt forced and (I’m going to say it)… sadistic. No offer of even a dirty Styrofoam cup of water. The sales people openly dined on pizza and nobody even offered us a slice (and we were there way past dinner time.) I was famished, worn out and frankly the opposite of excited when I finally signed the paperwork for my truck. I felt defeated and, in this day-and-age, where pre-owned vehicles can be delivered from vending machines, Auto Nation sales techniques are frankly prehistoric. We weren’t guests… we were marks. And while we held firm to our budget and ultimately got our price… I won’t ever step foot in that dealership again as long as I live. And it’s a shame because Jeff, the Finance Manager was super great, as was Tiffany, also in Finance. My husband discovered a much nicer waiting area in Service and somehow now that the pickup is in our garage, with all the pain and agony of the purchase firmly in the rearview mirror, I can’t give this dealership any stars for the experience. I have not misrepresented. I promised to review. I promised to give those I was happy with good reviews and further, I promised the dealership the opportunity to fix whatever I was unhappy with. The sales experience could have been fixed if my husband and I were treated with any decency during the transaction… but allowing us to wait, and wait, and wait, and wait was a process everyone in the dealership supported. Too bad too, because customer engagement is what you are looking for with these reviews. I will say that once the deal was consummated, there was an altogether different level of customer enthusiasm. Suddenly, we are the most important people on the planet, and yet no conversation ends without the ask for a good review. So please take this thoughtful review as a training opportunity. Take a hard look at your sales culture in the landscape of today’s consumer. Seriously look at how many repeat customers you have and send your sales manager out to some other dealerships to mystery shop how it can be done where no one ends up with PTSD.

Friendly staff,Always great service Great service advisor John A.

Electric window did not work. Diagnosis process took 2 hours. Representative told me they had parts and the car would be ready after an additional 2 hours. Once the 2 hours passed, representative told me they didn?t have one of the parts and that it would thanks an additional 1 1/2 hours for it to arrive from their storage facility and to be installed. My only question was why couldn?t they figure out what parts were needed during the diagnosis to save me time? Otherwise staff was friendly and courteous.

Online check in very fast and convenient for everyone

I always get prompt friendly service!I bought my second Jeep from them too!

Wonderful experience. In and out in less than 2 hours. Did most over the phone

Great experience right up to the delivery. I bought my car online in 24 hours. Got the price for the new car and my trade in all without talking to or seeing anyone. Total hassle free experience. My car was driven to my house and my trade in got picked up totally as expected. Paperwork was a breeze and I did not even have to give them my social number for the cash purchase (big deal to me). However, I have been trying to reach out to the dealer for a minor issue through the sales guy for two days and have not received a response on email or text. To me this costs them two stars. For me, it is very important to be responsive to the customer unless you just pretend to care about them.

I suggest that if anyone who is looking for a used car Do not go Automation Chrysler Dodge jeep Ram of Roseville! I recently, and unfortunately purchased a vehicle from this company and I am not happy with the outcome whatsoever. Yes I had many other choices and no one was forcing me enter the den of doom. I had been a walking target previously as a matter of fact three days prior I had made a big mistake of purchasing a 99Lexus SUV for rather a very large amount. frustration was setting in and long story short made a bad choice. Now mind you the vehicle ran pretty darn good to be 99.browsing thru the ads ,I ran across carfax recommended I go to automation for a infinity G35 '05 pretty much the same as the Lexus ar 191.000+ in any event ,I decided to check things out. The one thing attracted me was that they take trade it's. Be for warned that your trade won't be worth much .Believe me, I paid $5000.00 just 3 days prior and only got $1500.00 trade in value ,being that it only needed a tier and the driver side window needed a regulator. I offered $2500.00 down payment, but unfortunately my mother passed away suddenly and that was very unexpected. So ask the dealership if possible if could lower my down payment or return the car .Well they said NO ,because I had 240miles over there return policy ,that it was too late the bank had already excepted the deal and it couldn't be changed. Also , I had learned that the dealership financed the car for another $5000.00 ,so now I have to pay $13.000+ for a $7.0000.00 car . And Believe me I pleaded with them and wrote the General manager a letter as well .And to no avail. this is my final outcome. I am ok with car but you know I feel real strongly about the trade in , I could have gotten more and opted to lower my down payment , especially in my time of grief. But as you can guess my own fault of letting them fast talk me into this bad deal all the way around. please don't let this happen to you. That is dealership and they make millions from people like me. And it just isn't right.

Had an emergency with my truck and the team at AutoNation got me in on short notice, fixed my truck and all is good!

Always clean facility: quick, friendly, efficient service.

I went in for fail injector, and was told needed a short block or long block do too excessive blow by and engine knocking, turbo, clutch fan, and injectors. $22,000.00 to fix. Was totally taken advantage of do to truck being towed there. Had injectors replace $4500.00 do to. Price gouging on injectors and there is no excessive blow by. Just looking to find ways to rip me off.

Worst service ever. DO NOT BUY A VEHICLE HERE OR AT ANY AUTONATION DEALER! Promised everything, delivered nothing. I have been cheated out of thousands of dollars. Purchased a used car here on 3/31, it has been in your service since 4/8, unreturned calls, I am being billed for a car rental you promised to pay, too many frustrations!

Great. Super service. Greg was outstanding in greeting me and diagnosing issue, keeping me informed and concluding process.

Quick service with friendly staff. I pulled up and the oil change began immediately.

These are true professionals and go all the way for you and your experience...I have purchased cars and trucks from Autonation and will continue to do business with them in the future...

Had a great overall experience. The service member that assisted did a great job, even showed me how to work the service that was added to my truck. Thank you!

I tried to make an appt. online, but the screen said my advisor, Don Harmon, did not have any appts. available even though I didn't specify a date. So I went back a screen and tried to click on "any advisor" but it wouldn't let me do that. So I called Don on Thursday, April 8th to book and got voice mail. He didn't call me back Thursday or Friday. On Monday I went to the dealership in person to schedule. This is not good customer service.

had 10 am appt for the oil level recall on my wife's renegade. took 25 minutes to get checked in, no one in cars ahead of us. told that it would take 4.5 hrs. after 5 hrs i got a call that you could not do the work because the change oil light was on. so it is apparent to me that you didn't even look at the vehicle for at least 4.5 hrs. obviously no one told us we could not have an oil change during test. so we wasted 2hrs driving. all the service guy could say was sorry, sorry. second really bad experience with you. took it to folsom lake got oil change and recall done in 3 hrs. more to say but run out of comment section, last line!!!

Service Rep. (John Avitia) was excellent. Very knowledgeable in understanding the problem. John is my go to guy at Auto Nation.

I have nothing but great service at Auto Nation at Roseville, California The personal are friendly and professional.

Updating review=no response from GM Jim after I called. After I was told my car was fixed I was again left with a dead car at a grocery store at night. Waiting for tow car started and I drove home. Dead until yet another jump got me up to Thompson’s Dodge in Placerville. Customer Service at Autonation is good only when you agree to write a good review. While The service manager was great on phone call no follow thru resulted in me writing a bad review. The automated answer resulted in no response when I called. Customer service at this point might have stopped a lemon law complaint. The bad customer service makes it much easier to go forward with lemon law action.

We bought a used Ram 1500 and the experience was very pleasant. The sales staff were pleasant and no pressure, sales price and trade in value was fair.

Service at this place is AWSOME! I have been getting my car serviced here for years and the experience is always great! Everyone here is very nice and knowledgeable. Mr. Don Harmon, a Service Advisor, is super NICE!!

The service was completed in a timely manner. Great experience.

Very helpful. A bit of a wait to get the rental car when droppingb off the car but the service rep was very helpful.

Had a very good experience with my service. I went into get an oil change and my vehicle was returned as promised

Very helpful and understanding staff. I had a problem and they took care of me without a problem and without an appointment

Brian and his team went far above and beyond getting my service truck fixed and back in service. This is a commercial truck with a combo-body on it and it is a critical unit for my business, NexGen Septics LLC. AutoNation CDJR respected that and got our fuel system repaired 5 days sooner than expected. I will refer anyone that wants great service to Brian and his team. Thank you for your fantastic customer service.

Good communication and quick service on a day the service department was busy.

Love the team work here! Fast and efficient and a high level of quality. Very respectful of covid safety too.

Courteous and they get the job done.

I called them because they sent me a note about a potential recall. It turns out they were referring to the one I have been on the list for three months to get the parts. I asked them what number I was down to on they backlog list. They sent me back and forth between service --> sales--> service --> parts--> hang up. Second time I got one person to ask (parts) they said I was 145 on the list. I asked why 145 when I was 110 last time I called a month ago, and got hung up on again. I called a third time, was quoted 150, and then got hung up on when I asked to find out why I was going down the list. These people really need training in who does what, how to hand off a phone call courteously, and just generally how to handle phone calls. It also appears their system did two of the hang ups automatically when I was not able to make a choice of which loop they forwarded me to get into because neither choices were relevant. That is a phone system problem. They did o.k. on my first service visit, but I will have a difficult time choosing to ever use them again.

Kerry was amazing. After taking my car to three other dealerships that were unwilling to help me Kerry took amazing care of me. He kept me informed at every step and made sure my car was fixed completely. Thank you so much!

Buying process was easy, happy with my purchase. Front license plate was apparently removed by service department and I have yet to receive a response on if it was found! Not happy I will now have to make a trip to DMV.

Very friendly and always have strived to take care of my automotive needs

The staff in service is outstanding. Greg and Brian go above and beyond to make sure customers are taken care of.

I came in to have my car diagnosed they wanted 2485 when I took it somewhere else they told me 673 and that what they said was wrong was not all true. They are a scam and rude and stil have not gotten a call back .

Brought in 04 Dodge Ram for cruise control repair. 1.5 days. Said they needed to search for a part not available. I was charged $199 for a diagnostic they could NOT repair. They Could not locate part used or otherwise. I found the cruise control servo genuine mopar part in 5 minutes online for $80. I would now be charged additional $159 to install.

Brought in 04 Dodge Ram for cruise control repair. 1.5 days. Said they needed to search for a part not available. I was charged $199 for a diagnostic they could NOT repair. They Could not locate used or otherwise. I found the cruise control servo genuine molar part in 5 minutes online for $80. I would now be charged additional $159 to install.

Handled well at no cost. A 10

This was the worst service I ever received at Auto West Dodge. I bought my Jeep from you and have taken it to Auto West in Roseville ever since. When I use to drop it off I was greeted and treated like I had driven up to the valet at a fine hotel. That was when you had good service advisors that cared and kept you informed about their car. Don is the worst. He delayed me getting my car back by forgetting to call my warranty company for the amount. I wouldn't have even known this but when I called him to find out what was up with my Jeep he said oh I tried to call them but it was too late, been a busy day. Then when he finally did get ahold of them he said well I'll try to get you in tomorrow but I have alot of cars tomorrow. This was after you guys had my Jeep for many days. Not sure if I'll ever come back to you guys and I certainly don't have much good to say about your service anymore. I use to brag about it.

Had my Jeep in for an oil change. Great staff. Price was less than what I was quoted.

I felt like the particular rep didn't care about saving me money anytime I go to him he attempts to upsell me and over charge me. When I go to other dealerships this is not the case.

John V was very courteous and took care of the new battery issue promptly. This is much appreciated.

Thank you Jim for the Excellent Customer Service in helping us purchase a new truck for our fleet! All The Best! JM

All in all my experience was great. My salesman was Carlos Mejia and he seemed to know a lot about cars and helped me feel confident and excited about my purchase. I am extremely happy and would recommend going to them. The atmosphere is welcoming and full of positive feedback.

Love everything about this dealership. Always receive exceptional service.

Fabulous. Everyone was friendly, knowledgeable and efficient with a sense of humor.

Honestly had a great experience. Everyone I spoke with was incredibly friendly, and I was prepping for a move across the US so needed some work done to make for a safe trip pulling a trailer through rough weather. They had my jeep turned around in a few hours and everything was great. Move to CO went smooth.

Overfilled my transmission fluid driving up to Auburn car caught on fire as transmission fluid was spraying all over my engine —Saw flames in the back part of my engine lucky to have bottled water in the car to put it out or would have lost car. They did apologize for the mistake but really my car caught on fire scary moment.

Donald down at AutoNation Dodge Chrysler is Very Helpful and Nice Great Job on my Fiat 500x. Thanks Everyone at Chrysler.

I paid $34,000.00 on a 2020 Chrysler 300 touring, which was delivered to me at night during our past 24 hours without power. The trunk had a scratch on it. I took it back to the dealership and was told that they would give me touch up paint. The touch up looked worse than the scratch! The scratch could easily have been rubbed out, but they refused. I paid CASH. I WILL NEVER BUY OR RECOMMEND TO ANYONE, TOO PURCHASE FROM YOUR COMPANY. 💯😡

Great staff, very friendly and helpful. Even took extra time to address something that I thought was an issue, and found another issue that I did not know about. Thank you to the great staff at Autonation in the roseville automall

I came in for an oil change @ 0800 hrs on Saturday. The team was able to complete the service in 40 minutes. The team at Auto Nation Dodge did a great job. I would highly recommend this dealer for service needs.

When I took my Jeep in for service, one of the things they told me was that I needed new tires. Weird because I had just bought ALL new tires 1 month earlier! My tires were brand new! It made me suspect of the $2,000 worth of work they said I needed. When asked about about the tires.... they said I guess we measured them wrong.

Always professional,friendly people Who do a good job.

White found dried-on substance (snot, spit or cum) left all over my steering wheel by mechanics or service staff. I took my Jeep Wrangler 2015 in to this place to work on recall reprogramming of a code. It took them 3 and one half hours to complete and when I got my Jeep back one of their mechanics or staff left snot or some other mystery bodily fluid all over my steering wheel! I immediately called the Service Tech. and he said to send him photos of it. I sent the photos and the Service Manager called me and told me that I brought it in that way and refused to take any responsibility for it and didn't even offer to clean it. I am so done with this place....I will never go back or recommend this place to anyone!

All the service writers are extremely busy, but still take the time to explain what was going on with my vehicle

I recently took my Dodge Charger in for an oil change/tire rotation. My service agent, Ben, was friendly and helpful. He even had his team members put some new new wiper blades on that I had just purchased at Costco. With my scheduled appointment, I was in/out less than an hour. Very positive experience.

I've purchased 2 vehicles from AutoNation Dodge and my 2019 Charger took less than 3 hours compared to your normal dealership sales team 4+ hours! I would defiantly recommend them to anyone that want a honest and hassle free experience. Now how do you fine a service department that can match the sales experience, look no further, AutoNation Dodge service teams are why I drive from Redding CA to Roseville CA to maintain my vehicles. Don H. has been the best service writer since my first service writer Chris move out of state and I was introduced to Don. In my experience you can consider yourself lucky to find just 1 service writer at any dealership worth their weight in gold, but to find 2 at the same dealership, never in my 30 years of buying cars. Can't say enough about AutoNations Dodge in Roseville entire team from sales to service. Defiantly 5 star service all the way around.

Normal visit for an oil change. Standard wait time and service.

Service team was excellent. Had my vehicle done same day, with a pretty big job

Don is always amazing and helpful! He got me a rental when I needed to get back to work and he always kept good communication with me.

I've purchased 2 vehicles from AutoNation Dodge and my 2019 Charger took less than 3 hours compared to your normal dealership sales team 4 hours! I would defiantly recommend them to anyone that want a honest and hassle free experience. Now how do you fine a service department that can match the sales experience, look no further, AutoNation Dodge service teams are why I drive from Redding CA to Roseville CA to maintain my vehicles. Don H. has been the best service writer since my first service writer Chris move out of state and I was introduced to Don. In my experience you can consider yourself lucky to find just 1 service writer at any dealership worth their weight in gold, but to find 2 at the same dealership, never in my 30 years of buying cars. Can't say enough about AutoNations Dodge in Roseville entire team from sales to service. Defiantly 5 star service all the way around.

My service manager John A. did a great job keeping me informed and helping with an unexpected and difficult repair process.

Greg was the consumate professional and is an asset to your dealership. The staff was friendly, cordial.

That the people who work there are very friendly and courteous. They are also willing to do what they can to get the deal done and if you're there to get your car service they try to make sure everything is fixed or completed

I had the best service at this service center . They were courteous and kind . They helped me with a ride home and also with a ride back . They were on time .

I felt very welcome at this dealership. Everyone was very friendly and informative. The customer service is great. The no haggle prices are really good as well.

I've purchased 2 vehicles from AutoNation Dodge and my 2019 Charger took less than 3 hours compared to your normal dealership sales team 4+ hours! I would defiantly recommend them to anyone that want a honest and hassle free experience. Now how do you fine a service department that can match the sales experience, look no further, AutoNation Dodge service teams are why I drive from Redding CA to Roseville CA to maintain my vehicles. Don H. has been the best service writer since my first service writer Chris move out of state and I was introduced to Don. In my experience you can consider yourself lucky to find just 1 service writer at any dealership worth their weight in gold, but to find 2 at the same dealership, never in my 30 years of buying cars. Can't say enough about AutoNations Dodge in Roseville entire team from sales to service. Defiantly 5 star service all the way around.

I know that sometimes cars arrive from the factory with problems, but I believe it should be the dealer's responsibility to discover and fix those problems before selling a vehicle. I had been wanting a Power Wagon, so when one arrived they called me and said it was ready. As soon as I started the truck, I saw a blinking warning light and another warning light with an exclamation point next to it. I took the truck for a short test drive, and upon returning to the dealership I pointed this out to the salesperson. She said, "I'll look into it." I went inside to discuss my trade in. After awhile she came in and said, "The truck is ready." I purchased the truck, when I went to drive it home, I discovered that they warning lights were still on! As soon as I arrived home it took me five minutes to look in the manual and read that I must return to the dealership to have the axle-locking mechanism serviced. Then I discovered that the 4-wheel drive wouldn't engage! So I drive an hour back to the dealer, and after a 3-hour wait am told that they must order a part. I return the following week and drop the truck off for 3 days. When I come back for it, I made it about 10 miles down the road when the light came back on. At least the 4x4 works, but the axle-locker and sway bar disconnect don't work. Upon returning home I immediately call the service department at Roseville AutoNation and tell the rep that the light has come back on. He states, "Okay, let me check and I'll get back to you." A week later he has not called, so I take the truck to a different RAM dealer. I have owned this new truck for 3 weeks, and it is now fixed. I live an hour away, so each time I take it to the dealer it is a lot of driving. In addition, dropping the truck off and picking it up means that someone else has to make the drive. None of this should have happened. When I told the salesperson that there was a problem, she should have had it checked out. I would have been happy to return days later and purchase this truck, or pick out a different model. At first I thought that she must have lied to me: After all, making the sale is all that matters, right? Once I drove it off the lot, it was no longer her, or the dealer's problem. Then something worse occurred to me: Perhaps she did have it checked out, and when the mechanic told her that this was a major problem, she chose to sell the truck to me anyway, hoping that I would be foolish enough to drive it off the lot. And I did. Silly me, once again believing in the Golden Rule, and thinking that because I treat people fairly, I should expect the same in return.

Purchased a new Jeep. The finance department tried to sell me a service agreement, the Jeep already has 60K and the manager tried to push the fact the the $5,000 extra would cover10 years.....but the catch only 100k miles. So on average you get 2 years more coverage. That is not a value in my opinion. Then the regular maintenance agreement $1,800 good deal....but the car comes with Jeep Wave, they never mentioned that. Wish they wouldn?t try to rip you off at the end with all this worthless over priced service. I purchased the maintenance agreement, then found out about Jeep Wave, so will cancel the service. Once the purchase was complete no one bothered to show me the in?s and out?s of the cars features, all the 4 x 4 advanced tech. YouTube is my source I guess.

AutoNation Jeep in Roseville went above our expectations to put our Jeep back on the road.! Dan and Brian were awesome.! After working with Dan I could see that he cared about making us happy.. Our vehicle is complete and Dan helped us with not only the repairs, but did all the work with the insurance company.! Thank you Dan and Brian.!

Delivered on time

I never thought I'd be taking my car to a dealership for all my service related issues. But, when I bought my Jeep TJ 4 yrs ago, I noticed the previous owner did not take care of it. So, ever since my first trip to the service for a thorough inspection, I've been taking my TJ to AutoNation Jeep in Roseville for service and parts. My service writer John is very personable, knowledgeable in identifying the problem and informs me of all work needed, And, I am in as fast as I can get there. He works with me on all options starting with most important and what works for my budget. I love my Jeep and how I'm taken care of from when I pull it up in line, to when I drive away. I won't take it anywhere else.

So far as I can tell, this place is trying to weasel out of any responsibility of their own neglect...the dodge challenger that hit my parked car is an autonation responsibility problem... And I'm getting literally no response of them...do I have to take this matter to judge Judy or what,? Autonation owns this car and I can prove it with flying colors...and if necessary I will... Thank you very much for putting me in this situation...

great service got me in and out fixed the problem I had and fixed a concern another dealer said I didnt have. my service advisor was great to work with. I was a first ime customer and now I am a permanent customer. Thanks again

Just had my vehicle serviced for a recall on 1/13/21. Multiple staff were not wearing masks or social distancing in the customer service area. I was told that my brakes were 6/7 which is higher than the measurements done by my mechanic plus I don’t know how they got the tires off as the lug nut lock was stored in the console. I was never asked where it was. Of note, the blond woman working at the check in desk is doing an excellent job under pressure. She is efficient and makes every customer feel important and respected.

Greg S. and team took excellent care of my baby while she was in the shop. He was very transparent about what the issue was and price. There were no surprises at the end and she’s running like she’s brand new again. Thank you so much. 5 stars!!!

Had a 9:30 appt for a recall fix. I was told it would be 2-3 hrs. At 2:30 pm work hadn?t even begun on my vehicle. At this dealership there is no coordination between the schedulers, the service advisors and the actual mechanics that do the work. The service department needs some improvement.

Excellent my service advisor got me in and out and fixed the problems that my vehicle was having. This has been the best dodge and ram have treated me I am I first time customer to you dealership. I will return for sure

I went in for an oil change and waited in the Express Lane for 30 minutes before someone checked me in, then had to wait three hours for my truck to be finished.

Put on a mask! More than half the staff is maskless on 1/7

Very courteous and professional buying experience.

I am glad that the oil change package I purchased is done! I am shocked and stunned at how dew employees at Roseville Dodge actually bothered to comply with the COVID-19 laws by wearing masks around the public.

Not the best experience this time but maybe cause of the holidays

Great place, I’ll be back for service in the future.

All good so far, 2nd time bringing my new truck there.

Very uick buying experience. Did most of the paperwork on on test rove and was done.

I took my 2016 RAM 1500 in for an overnight stay so the service tech could find a fathom code. It turned out to be a emission warranty issue which was supposed to be a one day repair. There was no communication about the repair and they ended up keeping the truck for a week. I had rented a car and was told if the repair was under the warranty the rental was covered. I gave the service manager the information and the contract number in which he said it would be taken care of but it was still charged to me. This has been a nightmare and I will never do business with AutoNation Chrysler Dodge Jeep and RAM again.

Bad time of year to have something go wrong with the truck. Usually short staffed this time of year. Made a call to Roseville Dodge got in and got out. Really appreciate the quick and responsive service to get me back on the road. It is really hard to find a good dealer these days. I would highly recommend this dealership for your service needs.

When I arrived it was not busy, but I had to wait around 15 minutes for someone's to assist me (I also had an appointment). Overall, Dan was helpful and thorough. He checked all of my concerns while I was there and gave me a possible quote. He kept me informed throughout the process. There was going to be an extra $24 charge for an item and I asked if that could be comp'd due to my previous service not all of my fluids were checked (my windshield fluid was empty thus the severed hose would have been observed then). Dan was generous and obliged. The dealership washed my car this time, which was a nice gesture especially after spending so much money. I do have a missing tire air cap which should've been noticed and replaced when they checked the air. Overall, I am satisfied with the quality of work and customer service. Thank you.

Greg is great. Very punctual, understanding to ones needs. Knows how to create rapport and keep customer retention.

The service was great, and I was well informed about my vehicle

Awesome service John is amazing

Great service and great people. Very knowledge staff. Very clean facilities. They were on time and had my Jeep back me when they said they would.

Very nice experience and quick. My sales person was very helpful and was not pressuring me in making a decision.

Greg always takes care of me. Service Tech really dropped the ball this time. Dealership will make this right.

My first vehicle here was a Jeep Renegade and they took great care of me with financing and maintenance. They contacted me waiting there or on the phone while offering shuttle to the mall. Getting my car serviced one day I was offered a trade in to a new Jeep Wrangler, what I always wanted, and helped me get the specifications I wanted with the same quality of assistance in financing. I will be continuing my servicing for major maintenance in the future.

Excellent service from the Dodge dealership at the Roseville Automall. I scheduled a visit for a recall notice on my Charger and the day before I get a check engine light. The service people at Dodge were able to quickly diagnose it to the temp module and they replaced it along with a coolant flush I requested for my 6 year old car and they took care of all of it in a single day. Thank you!

Great service, great product and the process was quick and easy

Great service, very friendly and helpful. Very fair on my trade in value and worked out a great price on a new truck. I highly recommend.

I'm a truck driver, and was on the road in a different state. While different dealers in the area were giving me the run around I called Roseville Ram in the Auto Mall. I told Lynne what I was looking for and she went out of her way to find it and make it happen pretty much over the phone. She actually went to another dealer in a different city and got the truck I was looking for. Next time I was in town I went down signed my papers and drove off in my dream truck. 5 stars! Thank you Lynne.

Very friendly and helpful. Could not do out of state transaction.

Very friendly and knowledgeable. Very pleased with the service. Will continue to come back.

I had a new key fob for a used Challenger that needed to be programmed. I was visiting from out of town and called the Roseville dealership to see if they could program it. They took care of it in less than an hour on a Saturday.

Zach in your service dept was very helpful since I'm disabled. John in customer care kept me well informed and made it an easy dealership experience.

Went to the service dept. with a 9:30 appointment- drove 80 miles because they claimed they had the wheel well shields we needed for our 2021 Ram truck. We were told it would take about an hour to install- checked in and was told it would prob take longer than that but they would inform the mechanics that we were waiting- an hour and half later we were informed they really didn’t have the parts on hand- we were really frustrated at this point and was asked what We wanted to do! Well we wanted the wheel well shields installed but that wasn’t going to happen so we took the one they had on hand and they offered to send the other one to us. Now we get to find someone to install them ! Absolutely the worst customer service we have ever had- what a waste of driving 160 miles round trip and sitting for an hour and half to find out we were out of luck. Never again!

I am not happy with your crew and repair. Tell you what tHIS IS NOT ACCEPTABLE THIERS ATTITUDES AND UNPROFESSIONAL; TOWARD ME I HAVE NO CLUES. COULD BE. MY EX MADE PHONE CALLED .my SUV IS HAVING ISSUES. THEY GAVE ME WRONG CHECK LIST I AM NOT TOTAL DEATH AND DUMB. THERE IS ARE RIP OFF OF THR PRICES. NO BODY MAKES PHONE CALL BR HIDE MY BACK. MY SUV IS MY LIFE!

Simply stated Auto Nation did what I needed to have done to my 2019 Dodge Journey, but however I had purchased elsewhere.

I spent $46,000 on a new jeep gladiator and they kept raising the quote along the process. I work hard to earn enough money for such a purchase, they do not understand that.

I purchased a jeep gladiator for $46,000 and I was treated like I was buying a used cell phone for $46 do they not no they not know the difference?

The "can do" attitude of the associates. The professional attitude of. everyone,, as well as the knowledge exhibited, and the friendly attitude of everyone. The waiting room provided social distancing, frest, hot, coffee, and clean, amply provided restrooms.

Greg is phenomenal and has always taken great care of my car and my husband’s car!! :)

Above and beyond customer care is what you can expect at Auto Nation Jeep, Roseville, CA.

I've been dealing with AutoNation for 10 years now. I love their customer service. The people are great.

Stopped in with no appointment and was greeted wright away and also taken in and serviced my Ram truck quickly. Greg was very helpful and the tech also very helpful!

AUTONATION ARE FRAUDSTERS , LIERS , THE WORST KIND OF BUSINESS PRACTICE I HAVE EVER SEEN. I talked to them personally. I told them I was going to buy a truck over the phone. They said I could have it reserved until Monday. I drove up from southern Cal. They sold the truck . I will be making a complaint at the BBB. This is so unprofessional on their behalf it makes me sick to my stomach. Look at their BBB rating D-

Better communication is needed between the service dpt and the customer. Our jeep was there for 63 days. I realize things are crazy now and apparently the new transmission took several weeks to receive, but as the cost was escalating, I wasn't informed of the price going up. I was told 3 times the car would be ready and then told it wasn't ready on those dates. Super frustrating. I originally took it here due to a recall notice and my transmission light was on.

Wife and I have been totally satisfied and beyond with service at Auto Nation CDJR of Roseville. Ca.

Professional staff - both the sales and service! I was doing my service as well as lease renewal - they took care of me

They had me in and out in no time.

I came in to have a recall issue fixed, and had a very good experience.

I lost a wheel on my 18 JK Wrangler and caused damaged to my rotor and caliper. I had it towed to the AutoNation Jeep I. Roseville on a Friday. I received a call back the following Thursday with the estimate ($1400). I asked for a line item list of what the covered, was being charged $198 to bleed the brake lines.....nope. We worked down the cost to a more reasonable number and was told it would be done on Saturday, Tuesday at the latest (I guess they don’t do work on Sunday or Monday). Tuesday came with no phone call. I called that evening and asked for a return call from my service rep....nothing. Wednesday came with no call, I called and spoke to my rep that afternoon and he was scrambling “to find the tech and would call me back”.....never did. Thursday, lunch time, they call and say “you’re all ready to go...no apology for being 5 days late or even the 2weeks they had my Jeep to replace a rotor and caliper.......never again.

easiest purchase of a vehicle I have ever experienced. salesman was friendly, knowledgeable, helpful. It also helped being pre-approval for a loan. I love the Ram.

Great service fast thorough and above and beyond. Highly recommend

Absolutely terrible experience. Looking through my call log (car was in the shop for exactly 2 weeks) I received 5 phone calls that were from the dealership, I however have had to place 31 phone calls, leave mult messages without return phone calls as well as when I did reach someone I was informed that I would get a call back an in fact never did. In addition to the phone calls made to the sales advisor directly I have had to call the main shop number and then get both the manager and cooperate involved due to frustration with limited and prolonged progress as well as poor communication. Looking back I would have been better off paying the towing price to have my car taken back to reno to the Jeep dealership to be worked on and repaired within an appropriate timeline by competent workers. I was dissatisfied not only by the mechanics, the service advisor, the manager and cooperate (4 case numbers filed) in which phone calls were placed with again not a single response.

Absolutely terrible experience. Looking through my call log I received 5 phone calls that were from the dealership, I however have had to place 31 phone calls, leave mult messages without return phone calls as well as when I did reach someone I was informed that I would get a call back an in fact never did. In addition to the phone calls made to the sales advisor directly I have had to call the main shop number and then get both the manager and cooperate involved due to frustration with limited and prolonged progress as well as poor communication. Looking back I would have been better off paying the towing price to have my car taken back to reno to the Jeep dealership to be worked on and repaired within an appropriate timeline by competent workers. I was dissatisfied not only by the mechanics, the service advisor, the manager and cooperate (4 case numbers filed) in which phone calls were placed with again not a single response.

Friendly and helpful

They were straight forward and told me upfront the best to their knowledge. When status changed, they communicated immediately with updates.

Everything went smoothly and in a timely manner. Went in for an oil change and was in Bc and out within a hour. Staff was friendly and knowledgeable

Pleasant service representative. The delay was caused by the service department being sent an incorrect part needed and not an intrinsic delay in them getting the work done in a timely manner.

I went in for a lamp change and tune up service. However, after the inspection it was discovered that there was a short circuit in the wiring to the head light which resulted in the entire head light melting and fusing together, and my battery was completely dead! I went in expecting to pay a couple hundred dollars for services but, left with a couple thousands out of my wallet. I'm thankful that they found a problem at the shop (and I wasn't out on the road somewhere) and were able to fix it quickly. It did take a couple of days, but Greg fixed me up with a rental car so I could continue on my way. Thank you!!

They were efficient and friendly. I took advantage of the Buy 3 Tires get One free. My 4 Wheel Drive i all set.

Even during these trying times Dan is on point and available to assist with service needs and certain to review your vehicle maintenance history before proceeding with your service.

I took my 2015 Ram into AutoNation to look at a noise in the power steering/brake system. They were able to determine that it was indeed the "Hydroboost", whatever that is. It took them several days to fix it (not a simple job), but when I got it back they seemed to have completely solved the problem. They also kept me informed along the way as to the progress. As usual they did good work and my service advisor, Greg Stebbins, was excellent. Also, the last time I was there, I had an issue with the lack of masks worn by the people there. I was glad to see that most of their employees were wearing masks this time. Good for them (and me). I recommend them as a place to take your Ram.

Excellent customer service from the service department!

I brought my Jeep Wrangler in to Chrysler Dodge Jeep RAM Roseville on two occasions. One for a factory recall and on was for a broken part. On both occasions the customer service was exceptional, and they got the job done right the very first time and quickly!

10 stars across the board. Had to have my trailer brake programmed in. dropped my truck off early , before work. Got me through quickly. They called me when my truck was done. Again processed me out quickly. Everyone there, thank you for considering how valuable my time was. Thank you

I needed service quickly, and they were able to fit me in. Everyone was nice and helpful. I was very impressed that the facility supports Breast Cancer awareness all year long especially being a Breast Cancer survivor.

Came to see a Jeep was shown what I wanted to see and car was exactly like the site said . Everyone I came in contact with was nice and I never felt any pressure from them which was such an amazing experience . I would recommend them to any of my family or friends

We own 2018 Pacifica Hybrid which has been serviced twice for recall work. On both occasions the work was done efficiently and in a timely manner after Corporate delivered the required parts! On both service recalls we were offered a rental, which the dealership covered! Normal and incidental service has been accomplished quickly and we always left this dealer with a clean and charged vehicle! Roseville AutoNation Chrysler are the best! ... And serious props to Service Advisor Gregg Stebbins, who has always been friendly, kind and delightful to work with! The Lovejoys

Had to wait a week to hear “Well three guys have listened to it and can’t hear anything wrong with it.” Then had to literally argue with the Service Manager to get him to go compare my truck’s running engine to any other like truck on the lot. Twenty minutes later, what do you know? Second set of blown lifters means a new engine. Horrible communication on the Service Department’s part; will dodge your calls, ignore your calls, give you an answer just to shut you up (watched it happen right in front of me.) Truly don’t care about the timely return of customer’s trucks that they depend on for work and family life. Stood around the service department on two separate occasions and listened to the Service Advisors flat out talk **** about customers on the phone needing information on their vehicles. Not even exaggerating. Truck not ready on time when I finally get told I can return for it; “My Tech’s finished a long day and he needs to finish recharging the A/C then check it in the morning.” Back into my second Enterprise rental. Still no callback the following morning, had to call myself and see if it was ready. Show up with the truck sitting up front, get in and turn it on. A/C blowing HOT air. Guess there’s a difference between keeping my truck yet another night to recharge my A/C and actually, recharging my A/C. Time for my now third Enterprise rental to try and salvage the busy moving day that was stopped dead it’s tracks because my truck wasn’t ready. Overall, I wouldn’t take my truck back to this dealership for anything. The entire experience was fraught with unprofessional, rude, and condescending attitudes. Nobody was happy there; even the porters were standing around complaining with the techs about how miserable everyone was with the workload. I get it, very busy dealership. But that’s your business. Don’t want to treat customers who’ve invested tens of thousands of dollars into the products you sell with some respect and common decency? Then don’t sell the product. Especially when your own employees can’t even speak positively about their jobs or the customers.

Great job. The people were very friendly and the service was outstanding.

Don took care of me and my vehicle and let me know updates throughout the process. Kudos to him and team for being up front and helpful through it all. Took care of my factory recall and helped me out with some side items at the same time! Great experience 10/10.

The sales associate e-commerce Lynn Graffunder was very helpful. She responded to my emails quickly and professionally. When I had to delay my appointment to view the car, Lynn reassured me that the car would still be on hold for me. When I arrived to view the car, Lynn was able to answer my questions and didn?t put any pressure on me. Lynn was also very patience communicating with me. I am deaf and need to lip read. Due to the mask policy, Lynn used her phone and texted everything while my husband (interpreter) had to leave for a short time. Purchasing my new used car was a breeze. I would definitely recommend Lynn and AutoNation. Thank you!

I have had my Jeep serviced for years at this dealer. They do need to improve the Express Service. When I went last time only one bay was open and the wait was much too long.

Ben was my service advisor and he was very attentive and detailed. He provided a comprehensive written and verbal summary of the service performed and recommendations for future service. He?s also very personable.

The Service Department goes that extra mile to keep your vehicle in great shape!😽

I did not purchase my vehicle through this dealership, However, I take it here for my service. They are always professional, courteous, and do the job in an efficient and timely manner. A shout out to Ben for his great service and friendliness. See you guys next time!

I spent several days searching all over the Western half of the country for the right vehicle with the options that I needed. I finally agreed on a vehicle and price late Friday evening with an agent from Autonation via email and text. Based on the agreement, I purchased an airline ticket from Spokane Washington to Sacramento CA to pick it up on Sunday. I also contacted my insurance company to place insurance on the vehicle so that I could drive it back to Washington state. The next morning (Saturday) they called me a little before noon and said that the vehicle had been sold to someone else. I spent the rest of the day emailing and texting them trying to find another vehicle that would meet my needs that they would be able to sell to me, during this time I was also driving to Washington state from Montana, so that I could catch my flight from Spokane Wa to Sacramento Ca the next morning (Sunday) at 5am. They finally found a vehicle at another dealership that had the options that I needed, plus $1,000 in other unnecessary options. I asked them for a price on that vehicle and it came back $2,378 more than the previous vehicle. I asked why it was so much more than the difference in options and they said that the extra cost was because they needed to ship it from another dealer in Yuba City. This is 40 miles away from them and they want an extra $1378 dollars to drive it over!! Not to mention that they led me to believe that we had a deal on a vehicle that was already sold and should have been ready to give me a discount to make it right!! I told them NO WAY!! I immediately called the dealer in Yuba City, and they informed me that that vehicle had already been sold also, so there is no way that Autonation could have sold that vehicle to me. Had I flown to Sacramento to purchase this vehicle, I would have been stranded there with no way home and no vehicle!! To top it all off, Autonation would not compensate me for the airline ticket that I had purchased. I will never do business with Autonation in Roseville CA in the future...period!

Everything was quick and easy! Service was wonderful.

I was very pleased with my visit. Don Harmon was my Service Advisor. He was knowledgeable, professional, and very helpful.

Excellent performances at front desk. TERRY WAS VERY SHARP in every detail regarding service/ repair/ insurance/ timing and so on and on. When I came to pick it up same think I met another good crew. Thanks to be there.

John is an amazing person to work with. I have had him a few times since i bought my Pacifica and he is great to work with.

We were quoted a price that matched the Edmunds deal. It was stress free and we didn't spend an entire day at the dealership. Thank you AutoNation.

Very poor customer service. Never return phone calls, some advisors don't keep you updated on the status of your car, wait times to check in are long, turn around time is terrible, car sits in the shop for days for a simple oil change or minor work that should be only a day at the most to complete, times promised are incorrect. I was promised my car the same day and got it back 5 days later. Folsom Jeep is much better. They follow through with what they say and do in a more customer friendly and timely manner! I do not recommend Roseville Jeep unless you want to wait forever for your car and deal with poor customer service .

I'm selling my Jeep soon and the transmission started acting up, so while it's still under my name and warranty I took it into AutoNation to get it fixed. They told me that they drove it up to Auburn and back twice plus the salesman said he drove it home and around a couple days to try to duplicate the problem with no success. If I sell the Jeep the warranty is no longer valid so I asked is there anything else they could do and they told me no. So I went and picked up the Jeep and saw that they had only driven a total of 23 miles the whole time they had it. Auburn is a 36 mile round trip one time. If they really drove to Auburn and back twice plus the salesman drove it there would be closer to 100 new miles on it. They are liers and are just trying to get out of fixing the transmission under warranty. To add to this, when I bought the car we were promised an updated sound system with satellite radio. Once I bought the car they gave me some excuse that this Jeep wasn't compatible with that system and we already go a great deal so we should just be happy. They are terrible at customer service and crooks.

Not pushie great prices and great customer service

Don my Service Advisor was great. He kept me posted with daily updates. Very professional.

It was such an easy process in and out and I'm very satisfied with my purchase! Everyone involved was amazing! I recommend buying your new vehicle from Autonation Roseville! I love my Jeep!

Quit trying to sell people they don't need and start fixing the things that actually need to be repaired.

Oil change and tire rotation, done quickly and professionally!

Greg the service writer was very knowledgeable.

They had great customer service. The service writer was great. They had our truck done and serviced as promised. Will be going back.

The service I received was as expected And done in a timely manner. My service guy, Ben, was great. My complaint with the dealership is that Ben was the only person wearing a mask properly the whole time. More than half the employees were not even attempting to wear a mask and the few that Did had it either on their head, chin or nose exposed. As a medical professional I was cringing the whole time.

Took Ram truck in for oil change. Got a call after I got home with the truck asking me to check the drain plug for tightness. Need a specialty wrench to do so could not check tightness. Gave it a visual inspection and returned it the next day for follow up.

Greg, my adviser, is great to work with. Always takes care of me and I let?s me know what is going on with the car.

Recall repairs were completed but van was damaged by technician so had to leave it for repair. The last technician to work on it did not reset the check engine battery so had to be done by supervisor before we could leave. Our service representative was very professional and apologetic. Called us that night to assure that check engine light was working properly. Our main objection was many of the staff did not wear face masks. Very disturbing.

Just had our Grand Cherokee serviced and had a great experience, the writer was friendly and all went well!! So thanks for the great service!

They were friendly and helpful. Really nice to deal with during Covid! Thanks so much

Even though they were very busy they took care of my issues as fast as they could.Very good work

We have worked with our Greg (our service writer) for years - Wonderful service as always!

Line was to the street even though had appointment Multi point inspection was poorly done - things weren?t looked at other than what was recommended Repairs and maintenance were excellent and timely

Everything was done at this service appointment on my 2016 RAM LARAMIE

Super fast! Service was excellent. I will definitely be back for future services.

Best customer service experience ever !! General Manager Jim and Sales Manager Paul are AMAZING !!! If you want a new or used car or truck, call them, they will work there magic !!

Kyle made our purchase the easiest vehicle purchase we've ever had. He had excellent customer service. Would buy my future vehicles from here agfain and again!

AutoNation Chrysler Dodge Jeep Ram Roseville was able to schedule my appointment for the next day, even though I called just minutes before they closed. I had my Jeep dropped off by the tow truck after hours. Don, the service manager assigned to my vehicle, called first thing the next morning and stayed in constant communication with me. He provided a quote for the repairs, which I approved, and when it was complete, exactly when they said it would be, the total was approximately $120 less than the amount quoted! I have some recall work needed, but they didn’t have the parts on hand, so they ordered them and I’ll take it back next week when they arrive. I’m even going to have them do some other minor repairs while it’s there, since they’ve earned my business!

I went in for a quick oil change. Not only was it finished in record time but the service department also performed a recall while I was waiting.

Greg Stebbin over at auto nation and the manager of the parts department were no help. Ordered a key fob from them. It arrived after a week and then was told at 2pm on a Friday that I needed to come in the next day. Arrived at 10am. Waited for two hours only to be told they didn’t have it. Greg just laughed at the matter and stated he would make it up and get me a tank of gas for the trouble they created. That never happened either. Waited another week because Greg didn’t even prefer it the first time. So third time here now and I finally get the fob. Asked if Greg was going to make this right after having me drive to the dealership 3 times he responded with, you have you key now so we’re square. My wife without my knowledge call the manager to see why this was so mishandled and dude just says” it was an unfortunate sting of events” and just laughed. Highly unprofessional. The dude working on my truck spun the tires twice while I watched him drive it and then gets grease on my headboard. Greg Stebbins and his manager created this negative feedback.

I first looked online at your inventory and Philip Gibson called and sent an email the same day. We decided to go to the dealership to take a look. When we arrived we asked for Philip Gibson and he remembered my name which is always nice. Everything he promised us he delivered. He was very helpful finding us our new lease. He showed us both options of either buying or leases. This was the very best experience my husband and I have experienced at an auto dealership. There was no pressure or going back and forth. We had made our purchase within a hour and a half. We waited approximately 30 minutes for financing. Once in financing Adam was so helpful at explaining all the documents we were signing. He was very professional and friendly. We had a great experience at Auto Nation Dodge, Jeep and Cherokee. Thank you, Michael and Linda Perigen

I was treated with complete professional and awesome service. I was there for several hours and the staff was very nice and knowledgeable. I would recommend this dealership to anyone! The workmanship of the mechanic that replaced the part on my car was absolutely superbly done.

Just had Ram truck serviced there today. Been going there for 5 years. They do good work and the staff is courteous. So why do I not recommend? Today, about 10% of staff wearing a mask, even though it is mandatory in California. I am 71 and at risk. I was wearing a mask to protect others, but they do not seem to care about others. They gave me a comment card which said "we want to be sure you are pleased". I am not pleased and will not be back. Too bad; they do good work.

Well I need to start off by telling you that I have bought 3 different vehicles at this location throughout the years. I have NEVER had a worse experience EVER!! I originally bought my 2004 Chrysler Crossfire at your location. this car has 24K miles on it and looks as good as the day I bought it. It needs a new ignition system. I was quoted over $700 for the part and $700 for the labor. I googled the part and its cost is between 80 to 120. WOW!! Talk about gouging!!!!!! Your employee moral is horrible everyone HATES working there, how do I know they are very vocal about it. From your Service Managers, to mechanics, to your inept cashier. Needless to say YOU have lost my business along with my family and friends

Bad customer service.. I brought a used car from Autonation in Fremont with the 90day warranty and the Service advisor doesn’t want to honor the warranty he told me to take it elsewhere

After dropping off my car, I needed to wait for Uber, there are no chairs of facilities set up for the wait; as someone with chronic back pain this is so uncomfortable

The staff was very professional and accommodating. Service was provided in a timely manner. My new choice for all services needed on my Charger!

Great customer service, my girl got what she want it the deal went smooth

Great customer service, helpful and quick

I CAME IN FOR THE FIRST OIL CHANGE ON MY NEW RAM. I THOUGHT IT WAS DUE AT 5K BUT THE SERVICE WRITER TOLD ME IT WAS AT 10K. I HAD IT DONE ANYWAY. THE SERVICE WAS VERY SLOW, STARTING WITH HAVING SOMEONE WRITE UP A WORK ORDER AND THE OIL CHANGE ITSELF. YOU MUST HAVE SOMEONE IN THE SERVICE DEPT WITH A WARPED SINCE OF HUMOR TO HAVE A SIGN SAYING "EXPRESS LANE OIL CHANGE SERVICE". MY EXPRESS OIL CHANGE TOOK ABOUT TWO HOURS.

When in for my first oil change and everything went as expected.

Great customer service, they were very helpful over the phone and got me all of the info I needed prior to visiting. Very happy with our new Jeep!

My service provider Don is the one I have been dealing with for years. He is considerate and careering. He has provided me with outstanding service for many years and I hope to work with him always. THANKS DON

I needed to sell my extra car for cash. The estimate and payment were exactly the same and the timeliness, and customer service was refreshing.

I had a wonderful experience! Don was efficient and the repair was done within the hour 👍

Consistency positive experiences with the service department 4+ years. Greg S. is my go to service advisor.

Great service advisor and helpful through the whole repair process. Thanks Gregory!

Terrible service!!! We brought our Dodge Charger in for service recently. It sat for 3 1/2 days before a mechanic finally was assigned to it, and that is only because we called to check on it! When we picked it up they had on the paperwork that I declined 2 maintenance services, but they were never offered to me! Then as I drove it home I heard a strange sound. We brought it back and discussed it with them. They kept the car and called us the next morning to tell me they lost my key 🔑 fob!!!! Then they discovered what the noise was.......upon the initial repair job they didn’t tighten up all of the screws and bolts on the exhaust system! Oh my lord! I prayed driving home today and I am still nervous driving my car now! To say I don’t have trust in these mechanics is an understatement! 😐🤯

Great price on exactly what I wanted. I am from out of town so had a relative nearby test drive it for me. He gave me the thumbs up and got me in touch with a salesman, Sayed. Arranged an appt for the folowing day and drove up and picked it up. The process took two hours even though I was just writing a check for the vehicle. Probably shouldn't have taken that long. Sayed and the finance guy were so friendly and pressure-free though that I didn't really mind. Great, clean facilities and some awesome vehicles(out of my league) in the showroom to cehck out during the downtime.

Just had my Jeep serviced. Paid $1,600 and they drove it around for me to be picked up. It was filthy on the outside and hadn’t even been washed. After I paid that amount??!! Terrible customer service.

They seem to be unable to update phone numbers in their computer system. The only two times that I had to bring my truck to them, they failed to call me when it was ready. The last one was this last week. The reality of it is that the service lady transposed the last two numbers of my cell phone and blamed it on the computer program.

Excellent service at this state of the art repair facility.

Greg in. Service. Is always great. Very considerate and aware of my time.

This service dealer is the worst I?ve been to. Not because they couldn?t fix the intermittent issue but because they have no clue how to provide communication to the customer. My Jeep was in the service center for 12 days. Took them 5 days of not looking at it to finally reach out to Chrysler to discuss the case # I opened. Which they were told when I dropped off the car how they were supposed to handle, including the manager Brian who was given Detailed instructions on how Chrysler asked my case to be handled. I?m convinced they did minimal amount of work. Car had no codes and clearly if the code reader doesn?t tell them the issue, they have no skills to troubleshoot. The GM of service- Brian. Is clueless and he just refuses to return a call. We called six times and finally got one call back and when he tells you he will look into the concern and call you back- forget it/ he will not!!! I?ve purchased 28 cars in my lifetime and I promise you, due to the poor service we received, we will never purchase a car at this dealership, nor will my current vehicle ever be brought back here They are probably wishing they didn?t send me an invite to review them. I give them ZERO stars.

6 hour wait, but problems solved. Helped with other issues with another car I have that had problems

customer service call to talk to somebody is impossible the don't answer the phone half of the time was on hold for over 15 minutes and still no answer had my fuel filters changed now my truck smells like diesel not a good experience

Jon and Dan in the service department have always been great to work with. They remember me, my truck and they always communicate well. The poor review is due to the management in the service department. My drivers side seat broke over a year ago and it's really not good for my back. I have brought it in over 7 times for a replacement and every time the seat is wrong. I have had to pay for a rental car and been without my truck for weeks while hoping this would get fixed but it has not. I have appealed up the chain to the regional manager and she failed to help me. I spent lots of money on a lifetime bumper to bumper warranty so I would n't have to worry about stuff like this and now this is what I have to worry about. 11 years of great customer experience down the drain. Just disappointing. Anybody know a good lawyer?

Bought my 200 from them. They've been outstanding around recall notices. Appointment made, car taken there, in and out as soon as practicable. If Chrysler still made the 200, I'd likely buy a new one from these people. NOTE TO CHRYSLER: PLEASE MAKE SOMETHING SMALLER THAN THE 300. OH, WAIT! THE 200 AGAIN!!!!!!!

Jon and Dan in the service department have always been great to work with. They remember me, my truck and they always communicate well. The poor review is due to the management in the service department. My drivers side seat broke over a year ago and it's really not good for my back. I have brought it in over 7 times for a replacement and every time the seat is wrong. I have had to pay for a rental car and been without my truck for weeks while hoping this would get fixed but it has not. I have appealed up the chain to the regional manager and she failed to help me. I spent lots of money on a lifetime bumper to bumper warranty so I would n't have to worry about stuff like this and now this is what I have to worry about. 11 years of great customer experience down the drain. Just disappointing. Anybody know a good lawyer?

A sales manager said they would make a good offer as I was a repeat customer. Also, told I picked a good time as their "sale" started that day. Their "Good" offer, with a sale going on, was full MSRP, minus pre-existing manufacturer rebate, and LOW ball trade-in value. If this is how this Auto Nation dealership treats a 3 time customer, I pity a 1st timer. We were not treated this way in 2007 and 2012. On both of those occasions the 1st offer, while high, was respectful. Guess Auto Nation and/or this dealership has changed how they treat perspective customers. I admit my 1st counter offer was reflective of their "good" offer. Finally reached a deal but only after showing how their 3rd offer still had at least a $2,000 profit on MSRP and a very low trade-in value. Have now talked to a couple of golf buddies about their purchase, within the last year, of Dodge/Ram vehicles and they both walked out of Auto Nation Roseville for the same kind of sales treatment. I should have talked to my buddies first then I would not have been surprised as how I was treated. I won't even get into how much they initially wanted to add some running boards. Great truck, very disappointing Auto Nation experience.

I had a very horrible experience. First my credit was ran 5 times when I specifically ask for 1 time espically I have a 828 fico. Then after waiting 2 weeks for car to be delivered I came in sign paperwork and my credit was ran 2 more times and I called talk to Tiffany head of finance she was apologetic about it. Then my car was deliver with new scratches and I talk to Tiffany and she told me someone from serviced department was going to call and no one has since?!! So I hav e taken the car to a body shop to have it worked on. So needless to say I?m very unhappy!!

Greg and staff always do it right. And on time. They?re always courteous and explain the issue and listen to my needs.

Went in for a check engine light. Was told I had to replace all fuel injectors @ $10,000.00. Said I couldn't afford it at that time. They then said I only needed to replace one. Took it to another shop and all it was a MAF sensor that needed to be replaced.

Came in to check out the new Scat Pack Wide body and had one of the best car buying experiences I've ever had. The sales man Will Winchester was very professional, knowledgeable and motivated to help me get where I needed to reach a deal. He made sure the vehicle was detailed, fill up the tank and he personally delivered it almost an hour away to my house. Thanks you!

Came in to check out the new Scat Pack Wide body and had one of the best car buying experiences I've ever had. The sales man Will Winchester was very professional, knowledgeable and motivated to help me get where I needed to get to reach a deal. He made sure the vehicle was detailed, fill up the tank and he personally delivered it almost an hour away to my house. Thanks you!

Auto Nations Jeep dealership did my recall and did a fantastic, quick repair. Thanks to John Bottarini, who was the service technician. His skills and customer service demeanour was second to none. He should be commended for his excellent customer service attitude.

I had a great experience going through the Express lane for oil change and routine service! Very nice, helpful,?professional and quick!

I brought my vehicle in for a recall-related repair. Both when I had called to make the appointment and when I brought it in that morning at 10:45, I was told that it should only take "a couple of hours". After two and a half hours had gone by, I called to check on the status. I spoke to a very nice lady who went to check with my service advisor, and then came back to tell me that my service advisor was busy at the moment and would call me back. Forty minutes later - so just before 2 PM - I hadn't heard a word, and was about to call again when I finally received the text I had been promised that would apparently let me know that my vehicle was ready. The text took me to a webpage detailing my vehicle's inspection results and recommending several URGENT, very expensive services to be done while they had my car. I declined all of them and submitted the form... and the page told me that my car would be ready in another three hours, by 5 PM. So back on the phone I got. I talked to another very nice lady who actually got me transferred over to my service advisor this time, who told me that the 5 PM time on the webpage was for if I had opted into any of the other services, and that my vehicle was now ready. I thanked her, but told her that I now had to get to a doctor's appointment - to which my husband had to drive me, since I still didn't have a car. The pickup process after my appointment was fine. Again, everyone was very nice and friendly, but I will still never go back. Oh, and the promised time on my invoice? 12:15 PM.

I was pleased to have my oil change/ tire rotation performed at Auto Nation in Roseville. They got me in/out in under 30 minutes. The staff was friendly and professional. I will definitely use their services again.

Tks for finding my dollar. ??? Thanks to the service mgr. Thank you for finding my intermittent troubles.

Gregg Stebbins is great to work with. Always responsive, even when it’s a last minute request. Quick to help diagnose the service needed and whether my service agreement covers it.

Have your service reps return calls and stay in communication when you are have a car in service. Terrible communication. Have purchased 2 cars from you and will not be buying another.

Brought by Jeep in for a Check Engine light. I knew the issue, I have a code reader and a small service garage told me it was going to be $1500 to fix. I brought it to the dealership because I wanted it to be done by “experts”. It was twice the price but I figured it was good to have the dealership perform the repairs. I was informed it would be ready on Monday. On Tuesday I had not heard from them so I tried calling. Do you think I could find someone that knew what was going on. Left several message with the service rep and the service manager. Even has the receptionist trying to find someone that could help. No luck. Finally, after hours of trying to contact, I receive a call at 5:30p saying the Jeep is still being worked on. I was going away and needed my car for travel. After complaining getting worked up, they agreed to provide a rental and said they would be in touch while I was away. 3 days later no word. I had to call again and leave several messages. 4 hours later I finally receive a call that let me know it was ready. Terrible communication, terrible customer service. Especially for someone spending $3000. We have purchased 2 vehicles from Roseville Dodge and will not be buying another. The experience with the service department left a bad taste in my mouth and is inexcusable. Hoping the Service Manager, the Dealer Manager, the Owner read this. A happy customer tells 3 people, an unhappy customer tells 30.