Limited options and poorly prepared

I was dismayed that my car wasnt washed after the service. Also, my transmission fluid wasn't checked. The cabin air filter was a ridiculous $43 for a piece of foam which im installing because their labor prices are too high. I won't be going back.

I would NOT recommend AutoNation Chrysler Dodge Roseville Sales. Protect your money people.. and go somewhere else. I had a bad experience at the sales last month. I found out after the purchase that their new cars are way more expensive than the local market. The process was shady. I am not happy with their service. Replying to your response: Your online nice words to my review doesn't fix the problem. The only way that works is taking responsibility and fixing the problem.

I'm not ok with being charged 179 diagnostic fee for every assumed problem on the same car. 179 check engine light diagnostic 179 AC diagnostic, just to say I need a dye test...... no diagnostic should tell me the problem. A dye test should be part of diagnosing the problem

Unprofessional team :(

I would NOT recommend AutoNation Chrysler Dodge Roseville Sales. Protect your money people.. and go somewhere else. I had a bad experience at the sales last month. I found out after the purchase that their new cars are way more expensive than the local market. The process was shady. I am not happy with their service.

Service was done on time and cost exactly as promised

I took my 2003 Dodge Ram 1500 4x4 in to AutoNation Dodge to have the passenger airbag recall completed. In the process of performing the work my dashboard was damaged. My 15-year old truck has 49,000 miles on it and has always been garaged and is used primarily to pull our travel trailer. When I alerted the damage to my service advisor she noted that the damage was not there when she checked the vehicle in and inspected it. She passed the issue on to the service manager. He looked at the damage and stated that he couldn't see how their repair could have caused the damage. The damage occurred directly above where the work was done. Naturally I expected AutoNation Dodge to replace my dash. Since my dash wasn't pristine I even offered to pay for half the replacement dash and then AutoNation Dodge would pay the remaining half and the labor to install it. The service manager would only offer to pay for half the labor. He expected me to pay for the new dash and half of the labor. This for damage that wasn't there when I brought the truck in. I was and still am shocked at the service manager's inability to take responsibility for something that happened while they had my truck. This is extremely poor customer service. I wasn't going to complain in this forum but I got an email asking how things went so since they asked I thought I would answer.

I took my 2003 Dodge Ram 1500 4x4 in to AutoNation Dodge to have the passenger airbag recall completed. In the process of performing the work my dashboard was damaged. My 15-year old truck has 49,000 miles on it and has always been garaged and is used primarily to pull our travel trailer. When I alerted the damage to my service advisor she noted that the damage was not there when she checked the vehicle in and inspected it. She passed the issue on to the service manager. He looked at the damage and stated that he couldn't see how their repair could have caused the damage. The damage occurred directly above where the work was done. Naturally I expected AutoNation Dodge to replace my dash. Since my dash wasn't pristine I even offered to pay for half the replacement dash and then AutoNation Dodge would pay the remaining half and the labor to install it. The service manager would only offer to pay for half the labor. He expected me to pay for the new dash and half of the labor. This for damage that wasn't there when I brought the truck in. I was and still am shocked at the service manager's inability to take responsibility for something that happened while they had my truck. This is extremely poor customer service. I wasn't going to complain in this forum but I got an email asking how things went so since they asked I thought I would answer.

I needed to get a recall repaired as well as a tune up. I called the Elk Grove location who had a sooner appointment but the customer service was so bad. The lady that answered the phone was terrible. I hung up and called the Roseville location and form the lady answering the phone to John A. assisting me to the lady checking me out. They were awesome! So awesome I didn’t mind waiting another week.

I arrived at the appointed time. I was checked in and offered a ride to my home. John discussed my work to be done. He said he would call when the work was completed. All work was completed by about noon. John called and I picked up my car. One of the smoothest experiences at a dealership I have encountered over the years. Thank you AutoNation and John Avitia.( Service Advisor)

Everybody was very professional, Dan especially who promptly assisted me and gave me updates on everything that was going on.

Don was pretty good. But when I asked Tom to go the extra mile he did. The only thing that was a little off was that a service guy cut a slit in my beef jerky bag and took a few. That’s OK but he should just open that up normally and took it instead of cutting a slit in the side. He probably was really hungry. But overall it was a good experience and I will recommend it to other people. I will definitely come back and the next vehicle I buy I will look for Tom.

Took a little long to get checked in but above all the employee was great and my car was done on time!

Continue to be pleased with service and the friendly knowledgeable staff of the dealership. Wish the lot was as bigger to allow easy parking. Get rid of Urber and protect your customers.

Mechanic Matt did a great job will all repairs. Very Happy!

I HAVE BAD EXPERIECI AT THE SERVICE DEPARMENT

Not only was the sales experience awesome, but the service department has been amazing. A person only deals with sales once and service multiple times. If you are shopping for a service department first and then sales next, i would highly recommend these guys. They are honest and dont treat me like a female who doesnt know what is going on with my vehicle. Cant say enough about them.

Great experience with all employees. The only problem was the salesman told me the car had V-6 and when I got home I discovered it had a 5.7 L. V-8. Not a big problem as the 9 years old jeep I had brought new 9 years ago and traded in had a V-8,4.7L.

Very nice service. Wait time wasn't to long. They took care of all the services I needed

Great service. In and out in very little time. Did the repair and got me back on the road again.

I was greeted quickly and told the service writer would be right with me, Several employees walked past me while I was standing there next to my car. But no one asked if I was being helped or if in needed anything. This included the service writer that I found out later was the one to help me , I know that it is a busy work place but to actually pass by the customer several times ( 3) to be exact , with out a t least a Hi or even a nod made me wonder why I was here? That being said the maintenance was performed as requested and was done in less time that was expected . Thank You

Strong gas smell; safety issue; recently had two screws placed through floor to mount audio equipment; shared this with service advisor Positives: - Fit me in without appt due to safety concern. - Service Advisor (Don) very professional and called me before his committed time with findings. - Quoted fair price for 1/2 hour diagnostic. Negatives: - told screw may have punctured an evap line above gas tank, but they were unable to confirm without dropping gas tank. - quote to drop gas tank and inspect was $425 I did not approve further inspection. Took vehicle home, climbed under it with a light and small mirror and could clearly see that a screw was penetrating the top of the gas tank. Very disappointed that trained mechanics could not do what I did to diagnose the problem. I question whether it was ethical to quote many hundreds of dollars to achieve a diagnosis that took me a couple of minutes. I will use this service dept again, but, as always, will only agree to reasonable quotes that make sense.

Swing by to set up an appointment for a recall service, but they squeezed me in and knocked it out in 30 minutes. Outstanding!

Truck broke down on freeway in the middle of the night. Had no choice to tow anywhere but a dealership. The prices were crazy expensive to other car repairs, however needed truck fixed. Too 5 days to repair a fuel line. Then tried to upsale a whole bunch of “maintenance needed”. If the prices weren’t so inflated, I would have done the service. However I shopped around and getting it done from a local shop at half the price. Choose 3 stars due to the pressure of the “upsale”.

Good people

Customer Service – NOT! Full disclosure: I am not a regular service customer nor have I purchased a vehicle from AutoNation. In summary: from my experience twice it appears the Service Department has a significant communications disconnect between customers (at least this one), their service writers, and the mechanics. It is also unknown to me whether or not AutoNation puts its regular customers or those who have purchased vehicles from them ahead of Chrysler Corp customers who need safety recall work done. On July 5 I had scheduled a 7:30AM appointment to have corrective action taken for a safety recall on my Dodge RAM 1500 fuel tank bracket. Sometime mid afternoon the service writer called me to advise that the work could not be accomplished that day due to work spill-over from the previous work day. I told him that was entirely unacceptable as it interfered with plans made for a trailer trip. I rescheduled the appointment for 8:00 AM July 18. Yesterday, the 18th, I had my vehicle in the service queue at the appointed time. Not until late afternoon did the service writer call me to advise that (1) the work had not been started yet and that AutoNation would need to keep the vehicle overnight. (To his credit he comp’ed me a rental at Enterprise for my inconvenience.) Mid-morning, today, July 19, I called to inquire re the status of the recall repairs and had to leave a message. Hearing nothing an hour later I again called to learn that the service writer was unavailable and I asked to speak with the service manager, who was also unavailable. Leaving a message for him, I still heard nothing by mid afternoon. I called yet again and was advised that the service writer was physically checking the status. He called shortly thereafter to advise that the work order >was still sitting on his desk< and that the work had yet to be started. I advised him to hold any work and that I would be over to retrieve my vehicle. I have worked in customer service and know what can be done to facilitate that operative word “service.” AutoNation would be well advised to focus on communications with its customers as that would have gone a long way with me. At this point I don’t think I can trust the AutoNation Chrysler-Jeep-Dodge service department to take care of the safety recall for my vehicle.

Was in for service on my Charger. Teri Conner was great getting me in and out quickly. Unfortunately they were not able to correct the factory recall but that was due to the ODB2 plug not being properly installed by the factory. That was not the dealers fault though.

I have left 6 messages for a service advisor, spent 10 minutes at a time looping between operator and service department... On the 4th day I had to contact a mechanic who would actually contact me. Had a recall and a ton of work done last year on my Dodge at AutoNation and now I am wondering if the work was actually done or if they broke something when they put the dashboard back together. And oh yeah - the 2011 Dodge Caravan just randomly shut off on Douglas Blvd for the 3rd time...

We had our Town & Country Chrysler in for several problems that appeared over the last year. Since we have the extended warranty, all the work on problems were fixed with one small deduction. Greg Stebins, our service manager and general service manager, Brian, were fabulous. They set up a rental car and kept us up to date of the progress, as many parts had to be ordered. We also had an oil change and some other service and the interior detailed. Wow!, the car looked like new inside. I recommend these folks to take care of your car's issues.

I bought a car recently from the Honda Autonation and had no issues with them and went to this Dodge Autonation next door to Honda in the automall to look at a car for my 18 year old son. I didn't make it very far with my purchase because when we pulled into the front parking stall and was greeted by the broken concrete parking space barrier that was not safely attached to the asphalt at the front of the parking space but had been moved to the front of the parking space. I did not notice it was out of place and ran over it pulling in. Once I heard the sound of my front bumper hitting it, I immediately backed up to then cause more damage and pulled off my bumper on the passenger side. I asked the sales guy who saw what was going on to get a manager to look at the car as I was pretty sure that this should not have happened if the barrier was properly in place in the front of the parking space and not moved out for me to run over it. He said the manager was busy and that he was not willing to help me. I went into the dealership to talk to him and he sat at his desk never getting up and said that there was nothing he could do and that I would need to come back and speak to the GM the next day. I took some pictures thinking that would be all I would need to help explain what happened...but I would be wrong. I called the GM in the morning to discuss with him the situation. He immediately was defensive and took the posture that nothing was wrong and that it was my fault for running over it. I repeatedly attempted on to explain the situation that the barrier was out of place and could not see it over the hood until I actually ran over it. He said that he put the barrier there to prevent cars from hitting his Uber pick up sign and that it did not need to be secured to the pavement. When I said why do you have all the other barriers secured to the pavement and not that one he kept repeating his position that he put it there and that I should have seen it and not run over it. When I asked what the Autonation corporate office would say about this, he got irritated with my call and said "go right ahead and call them" and then hung up on me. I actually thought my phone went dead and immediately called back to get his voice mail with no return call. This is where I got to see how a big company like Autonation works when it comes to issues like this. After about 2 hours of calling multiple numbers to reach someone at the corporate office that could help me file a complaint I was told that they do not have anyone that I could speak with and would need to leave a message and someone would call me back. Now a week later I call back since no one has called me to get someone that said they might be able to get me someone to talk to. Once I got into a department that was able to hear what had happened I thought I was finally going to be heard and get the bumper looked at. After sending the bumper estimate of $1,169 to repair and sending the pictures of the broken parking barrier here is what I received back: "After a thorough investigation with our dealership (CDJR Roseville), and discussions of this matter with appropriate parties as well as our Legal Counsel and General Manager – your claim to receive $1,169.18 for front bumper repairs has been denied. Upon investigation, it was discovered that you hit a stationary object and at this moment we are not responsible for your needed repairs. We recognize that you do not agree with what has transpired, but after thorough review, the company maintains its position" First of all I agree that I hit a stationary object but that is was not stationary in the proper place. The manager admitted to me before hanging up on me that it was not secured and that it had clearly been moved. So there you have it. Lesson here is dont buy a car from a place that has horrible customer service like this and only deal with a locally owned dealership that cares about their customers. Even if they would have meet me halfway it would have gone a long way to make things right.

We had an oil change appointment at 2:30 Thursday 6/30. We asked to purchase and extra chipped key and have them look at a couple of items and wash the car. At 7pm my husband asked what Autonation said about the Jeep, i said I thought they called you. We realize they are closed and they never called! Next day I called and they said they hadn’t even looked at it yet! It was in for an oil change! It did not get done on Friday 6/31 and we were able to pick it up Saturday 8/1. 2 days for an oil change! When we picked it up there was no key and it was not washed. So annoying and will not be going back. To top it off I called to discuss all of this with a manager, was transferred to a voice mail and have not received a call back.

Hi my name is Bradley, I've been with this store as a Sales Professional. If you looking at solid reviews and want to have a 5 star experience, ask for me or contact me 916-749-2326

My Durango broke down on a recent road trip, so I was miles away from home. I had my Durango towed to Roseville Dodge to have it fixed. To my surprise I was very impressed with the service and level of communication by the service department. My Durango now runs great. Thank you

Get people, love taken my car to get serviced there

Friendly, reasonable service for what i needed done

I didn't even go there?

I called to inquire about the price of an oil change, to which I was greeted with “You’re not from around here are you?” In fact, I recently moved here from Wisconsin, and was a little put off by this reaction to what was in my mind a very straightforward question. I answered informing of my recent move and continued to be met with rude remarks, and undermined for the fact that I was from outside the state. My simple inquiry of the price of an oil change continued to be withheld from me until the fourth time I had asked. I guess this location doesn’t cater to “outsiders”- sad, and probably not good for business. After research, I have found many friendlier and better priced locations in the neighborhood. Don’t waste your time with these pretentious a**holes.

Giving one star sold me a lemon did nothing to help with problem their customer service sucks DO NOT BUY FROM THEM

All I can say is Greg in service is exceptional. ALWAYS going above and beyond. #myserviceadvisorisbetterthanyours

Great experience with routine maintenance & repairs. Staff helpful with questions. I wish I had such high reviews for my 2017Jeep Cherokee Sport. In the first year I was in the shop for warranty repairs on product failures several times. I spent the money to buy a brand new car because I can’t afford breakdowns. This vehicle was certainly disappointing in that regard. Caution to anyone before buying this product.

The technician, John Avitia, was especially helpful.

Found a truck online called on a work day in the late morning. Told them it had the equipment I needed. Vic called this afternoon to verify Inwas coming. Dropped everything and got away from work as soon as I could and went out of my way to go to the dealership. Pulled in with my truck and trailer and got a hard time about parking from sales reps in the front of the dealership. Then finally found Vic that told me to wait. Then after talking to his “sales manager” he said the truck had sold an hour prior but he had called me less than an hour ago. Complete clown show with no respect for people’s time. He was either lying to me about it selling or when it sold. Don’t waste your time with them in my opinion.

Bought our car there and it was a huge mistake. Their service department is the worst I have ever experienced.

The Uber shuttle was a great touch...however the dealership fell short on their communication. I left a voicemail in the morning of service requesting a call back -- that never came. Also, no one called me when my vehicle was finished in the late afternoon.

Dan was very nice, professional and friendly. I love how they paid for my Uber ride home and my Uber ride to the car rental place. My only issue is my problem with my tire pressure light coming on was not resolved.

I loved their Customer Service. From everyone including our sales rep. I felt confident buying my used car from them knowing the inspected it and have a 4,000 mile warranty included in the price. Thank you

Extremely dissatisfied!!! I have only ever had my Jeep services here, and it is still not fixed. Most recently I was told there were damages that would be more than the car is worth. Why wasn’t this caught on the multiple previous visits? Service rep says she will call right back with info, and days go by without hearing from here. Selling my Jeep and will never buy one again

Great car buying experience. No haggling great people in and out in record time with my new Charger R/T! Awesome dealership. Kenny was great emailing me all the information I wanted and even though he was off the day I came in Kyle took great care of me. Highly recommend these guys for your next vehicle purchase! DHall

The service is terrible here. Too small of a service department to meet needs of its customers.

There were no updates from the Service Supr regarding how the repair is going and when my vehicle would be ready for pick-up. I had to initiate several calls over 3-days to talk with Service Supr and left messages with Service Mgr and GM letting them know that I was receiving any communication regarding my repair status. My car was dropped off at 7:45am Tue and after my call to service dept I was made aware car would not be available for pick up. I had to initiate call on Wed to understand status and the word was they were working with factory to correct problem and had no idea when car would be ready. At that time we made decision to get me a rental car. Later on Wed I had to call again to find out status and Service Supr said it looks like it will be ready for pickup at close of busn but to play it safe she said she would call me early Thur morning and confirm. Around 11am Service Supr had not called so I left message inquiring if car is ready. At 1;30 no reply so I left message with GM asking for his help regarding status of truck. About 2 hrs later received call from Service Supr that truck was ready for pickup 1st thing Thur morning and I asked why did you not call? She said she thought I was picking up but that was not our agreement. Bottom line I picked up car late Thur afternoon in which the local Dodge dealership or factory is picking up a 2nd day of car rental that could have been avoided. In my eyes this lack of basic communication or bad communication tells me that the integrity and competency od this service dept does not exist and I am thinking that Dodge vehicles are not for me when considering my next purchase.

A regular car dealership

It was an overall good experience. Just a little off on the time guesstimates but it was okay

Love the car, hate the dealer. Sales team was completely uneducated on the vehicle. Sales guy claimed the car had features it didn’t and didn’t have features it did. I go ahead and purchase the car anyway and the finance person has me sign all the paperwork only to find out the next day that all the paperwork was wrong and I would have to come back in and start over. Car also came with a paint chip, sales said they would get it taken care of straight away for me. It’s now been over a month and I am finally able to get an appointment to get the chip fixed only to show up and find that service never got the message and had no clue I was scheduled to come in (even though I got a confirmation email).

Pricey.

My latest experience here was a total disaster. I had purchased a Jeep here a few years ago and have had nothing but problems with it. Every time I have walked in here I have been ignored by everyone, except those trying to sell me a car. This place revolves completely around money and has lost me and family as customers because of it. If it wasn't for my advisor Greg I would have been completely screwed. He was the only one willing to at least try and help me. The service manager didn't even return my second call. Corporate America... loopholes... pretty much sums up this place.

Friendly staff, helpful parts guy..

My GF and I were in the market for a bigger SUV for our 3 boys. She received an employee purchase perk from her place of employment, and we started looking around. She REALLY wanted a new jeep wrangler, and since I work for an Autonation dealer we decided to make the short 2 hr drive to Roseville CJD. Amazing. The staff and everyone I came across were clean cut, smiling, and looked happy to be there. When the car shopping started, Tommy, our sales rep, was laid back, knowledgeable and funny. If he didn't know an answer, he got it for us. We had decided after getting numbers back on a new 2018 Jeep Wrangler JL that we were gonna go with a 2019 Cherokee Latitude. Man, what a vehicle. We drove up there Thursday after work, and it was VERY late by the time we arrived. We couldn't take the car that night so they DELIVERED IT TO US IN NV THE NEXT DAY!!! EVERYONE at Roseville made sure we were taken care of, noticed a couple mistakes in the paperwork, made sure I didn't sign until it was all correct. It was an overall great car buying experience. We will be back for all of our maintenance services, and are looking forward to seeing how great the rest of the dealer personnel are. Thank you guys for making this happen, and thank you for going above and beyond for us.

Beats going across the street to that crummy Toyota dealership and buying an ugly, gay ass Prius or Yaris!! Buy American...Toyota sucks!!

Friendly staff

I was so disappointed in my last experience trying to get my Jeep serviced. I took it in on a Wednesday mid-morning without an appointment. I was told that it may not be until tomorrow that they would be able to diagnose - not a problem, I didn't have an appointment. The next day, surprised that I hadn't yet received a call, I called at 1:30 to try and get a status update and to try and get the issue resolved as I needed my vehicle. Greg, the service advisor, told me the tech looked at it in the morning and he'll get the notes and call me right back. Over 3 hours later he finally called back. (He finally called after 5:00pm on Thursday when the tech looked at it the morning?!! He apologized for the delay then proceeded to tell me if I was ever interested in trading in the Jeep, now was the time because the repairs totaled $6,000. It's a 2008 Jeep that I took in for a coolant leak. They combed through it and came up with *everything* that needed to be repaired. I kindly asked him if he could possibly call my husband as he would be able to take care of most of the repairs he quoted (repair brakes, change brake fluid, fix a hose, etc.) and would know what was immediate that we would need repaired.. Greg agreed to call my husband but didn't. The next day, Friday, when I, nor my husband, didn't hear back from Greg, I called at 10 and then again at 10:45 and left him messages asking for him to please call me as I really needed my vehicle & assumed I would have been able to have it back AND repaired by this point. I finally decided just to go back & get my vehicle. Greg finally called me after 11 and I let him know I was on my way to get my vehicle. Greg kindly went through the diagnosis with me and explained the repairs. While they indicated by red, yellow, green for immediacy of repair; and given that they carefully combed through the vehicle for any repairs, I didn't have a good comfort level of how critical the repairs were. Is an engine mount that is listed as 'soft' really an immediate repair? Is a broken exhaust manifold bolt really an immediate repair? Don't know if Greg was just a really good sales guy and trying to get $6000 out of us, or if they really are critical. I'll find out when I take it elsewhere to someone who can call me back AND actually fix the car within a reasonable time frame. Super disappointed because I took it to the dealer for repair thinking they would be reliable and fast. Nuh-uh.

The service on my vehicle was incomplete as they "forgot" to change a burned out headlight bulb that was identified at the time the service was written up.

Great experience, good customer service and very friendly

Service department BEWARE! Took my truck to get the tires rotated and came home to find out both of my rear wheels are crib rash badly. And they won’t do anything about it

We had our truck towed to the dealership, to have the transmission replaced. Frank Mezzanares had done the work and would trust all of our cars with this mechanic. He went above and beyond the call of duty.

Mike in Internet Sales was great! He was quick to respond, professional and courteous!

HAD MY VEHICLE check for exhaust leaks and gas leaks luckily there were . However, they did find a transmission leak which was quickly corrected and completed and alignment for me. They did a wonderful job and were very considerate of my concerns for being on a fixed budget comma as a senior money is always tight. Thank you I donation for a job well done.

Greg my service advisor was fantastic he was very knowledgeable and helpful.

Our buying experience was amazing!! Bradley was our saleman and was very easy to talk to, no pressure, just a pleasant showing of the vehicles that we wanted to see.. When we decided to purchase, again, no pressure, just laying out the facts, and Ron was our finance guy! No switching up, and they gave us an awesome price, freebees, and treated us very nice! We were thrilled to say the least! Hubby walked away with a BIG smile on his face cause he got his dream truck without any hassels!

Greg helped me out greatly during my visit there. He was able to direct me to the correct people in order to address and erroneous update to my account to fix it prior to my scheduled maintenance. Thanks for all your help.

Very rude. Sales people won't get sales from us.

I'd have to say my experience with AutoNation Dodge was fantastic my service writer Don is remarkable. He gets straight to the point and gets things done always work around my schedule make sure that I was never inconvenience in any way I would recommend AutoNation to anyone who is looking to buy a new car or have work done on it

Service dept. took 10 mins to come to car and me in. There were 0 cars in line.

It is a joke. They need to just be honest with people and tell them that the express still takes up half of your day. They said 30-45 mins and I was there for 3+ hours. My car was on the lift for 3 hrs, then the paperwork was ridiculous. Felt like the paperwork took just as long.

Called ahead 4pm to the service department to make sure that I wasn't wasting my time coming in at 520pm for a quick oil change. The girl assured me they would help me out if i arrived before 530. With oil and filter in hand I was turned away. With no explanation. Very irritated, very disappointed. Automation has let me down

A pleasant transaction to purchase a new Jeep at this dealer.

The sales manager was a complete jerk. Took my business elsewhere. That’s all I will say because the rest would be inappropriate.

I ordered ram tradesman with additional functions, Paid more money, But received stock...

The work was done in a very reasonable time . My service person John did a great job getting me a ride and he give updates on the progress of the work being done .

I took my Fiat in for replacement of a failed Bluetooth module and an air dam that had been torn off on a curb. My only complaint is that Fiat parts are not readily available. It took a month for these parts to come in. When they did, the work was done quickly and professionally. My service advisor, Greg Stebbins, took good care of me, arranging for transportation to and from home, and keeping me informed as to what was going on.

Had oil changed on 4/1/2018. Service was very good.

Very organized. Great customer service. Love the complimentary Uber rides. Quick service.

Great experience purchasing my new car. Everyone there was professional and made me feel at home. It was a relaxed atmosphere, with no sharks circling the water. Would definitely recommend them if you are in the market for a new car.

Well I went in for a couple recalls. Terri checked me in and ran a check on what needed to be done. It turned out a bunch of things were over due. We discussed the importance of each thing etc. long story short I paid a lot of money not prepared to spend but have no regrets with the service or taking my truck in.

Easy in and out, Service advisor was knowledgeable and the staff was very nice and helpful. I will be using this dealership as my new service center.

The salesperson was great. The floor manager was rude and disrespectful. This was the second vehicle we purchased from the dealership and we will not go back. They told me they would not run a credit check as we were pre-approved by Capital One. They ran a credit check and when I called to ask why, I was told someone would call me back. I never received a call. I am wondering why the "owner" posts responses to the reviews saying please contact us. If you were that concerned, you would contact me as you do have that information.

My buying experience was terrible to say the least did most of the buying over the phone, was told to come up there on Friday morning everything was done and approved which it wasn’t 1st lie was also told to see specific person he would have everything ready, lie #2 he had no idea why I was there, when this fiasco was almost over and finally got into finance they were giving me what they thought was a good interest rate until I saw the bank approval in my folder when I asked about the difference between what the bank approved and what they were charging me she told me that is what they asked for lie#3 would never go back there because of there shady business practices Buyers beware

My son bought a new Jeep Cherokee and was treated like family! He is a disabled veteran and was VERY pleased with the purchase and the entire staff! Including the lot photographer were very nice and he is a happy owner! Thanks Tommy, Tiffany and ALL 😘

Literally the easiest and most stress-free car buying experience ever. No hassle and completely straight forward.

I'll update later but wanted to at least let you and others know I just had the EASIEST and BEST car buying experience I've ever had! Unbelievably easy And straight forward!

Teri Connor needs a raise, a promotion and a bonus!!!!!!!!!!!!!

Made appointment for service and a recall on my ram. They told me there is no fix for the recalled water pump. That’s funny because I went to another ram dealer and what do you know? They replaced the water pump. These people are liars

Terri Conner was my service adviser. She was very polite and professional. When I showed up for my appointment at 7:45 she worked to get me in the system and on my way, unfortunately her computer was down. She took hard notes and sent me on my way. I hadn’t heard back by about 2pm so I called and she said they were just getting started on it and she hadn’t gotten a report yet but offered to get me a rental as she wasn’t going to be able to get the car done until Monday most likely. I said I was fine I have another vehicle and I will talk to her Monday. At 5:00 she called to tell me my car was wrapping up and I could pick it up before 6:00. Under promise, over deliver, that’s the way to do it. I wish they would have gotten my car in earlier in the day considering my appointment was for 7:45am but since I wasn’t waiting for it I am fine.

My car had numerous issues with it when I took it to AutoNation. Not only were the service advisors knowledgeable and nonjudgmental, they were courteous and thoughtful of my circumstances. My car is an older model and now runs better than ever. I will not hesitate to continue my car care with AutoNation.

Don Harmon and the entire team at Jeep have taken really great care of me twice now -- not only have I felt at ease and in a professional & friendly environment, but they have also gone above and beyond with things like a free vacuum, a covered faulty battery and complimentary sirius XM radio for 2 months. I feel like a valued customer and l will definitely continue to take my Jeep here for service.

Very professional staff - they listen and provide you the best deal to meet your need

I was great bright and early with a service man that was fast efficient and had a smile on his face. Was very accommodating due to the fact I had two small Toddlers with me. They had a nice little Play area to keep them busy. my jeep was in and out with in 45min.

As a one car family we had to wait for service and we were not sure how long it would take. The service advisor, Kyle Singh, arranged a lunch shuttle for our convenience and kept us updated. The 4 stars vs 5, I had asked for a uconnect software update (2-3x)and looking at invoice I don't think it had been requested or done. So now I have to go back....

Dan Blower was the service representative who checked me in. He's always pleasant and friendly, as are the the rest of the Auto Nation staff. I also appreciate their clean and accommodating waiting area. What has disappointed me this go around, however, is that it is ridiculously difficult to speak with someone on the phone. I drove into Auto Nation on Friday 2/2/18 with a vehicle that had a properly working blue-tooth system. And now it does not. I've been calling since Friday WITH NO LUCK to have someone address my concerns.

Hey, they beat the Costco price at another dealership on a tricked out Trailhawk. And the sales approach was professional and not pushy. Can't complain about that.

Muy bien.

Easiest car buying experience yet! Kenny helped us out and he was an absolute delight to work with. The entire process was smooth and everyone we encountered went out of their way to accommodate our needs.

Had a 10 am appointment at the dealership for a 30 minute software update (their estimate) and an express oil and filter change. Got there early, checked in with Dan and he said it should be done around 12:30 to 1:00 PM. That seemed like a long time for what was being done but I waited. Shortly before 1:00 PM Dan called to say it would be a little longer. I went back to the dealership and waited. 3:30 came and went and at 4:00 I asked Dan what was taking so long for such a small amount of work. Dan said he didn't know, that the shop foreman controlled the work. I asked Dan why 4 or 5 of the work spaces were not occupied and he said they needed to hire more mechanics. He admitted they were overwhelmed with service work due to lack of mechanics. I continued to wait. Finally at 5:15 Dan said they were done. He apologized for the delay and said he had under quoted the original estimate and adjusted the bill to reflect the original estimate. My criticism is not directed at Dan. Whoever manages the service department is at fault. I will not be back.

I am pleased with the quality of service performed on my Ram 3500. I had an engine warning light on and diesel order in the cab, both were from the same source a faulty EGR valve. The problem was resolved and covered under my extended warranty. Also had a fuel filter replaced and an alignment done. All work was done in a a timely fashion. I did make an appointment ahead of time.

I had another bad experience at AutoNation. I went in for an oil change ($45) and I asked Chris (who seemed distracted with interruptions) to check my power steering because it made a sound when I turned the wheel. I didn't know what was causing the noise and expected it needed some fluid or a tightened belt. He told me it would take two or three hours which seemed long for an oil change and checking the steering problem. When I got the car back almost four hours later. I had to pay $278. and the steering sound was still there. I went back and told Chris the issue had not been addressed and the price seemed very high. He said that I had asked for a power steering overhaul - which clearly did not address the issue. There was nothing wrong with the power steering other than the noise. That's over $200 down the drain and no improvement. I won't be back if I can help it.

I got excellent customer service from everyone that took care of me and my car. This dealership is top rate.

Fastest oil change I've ever had. Very impressed. Got me in and out in no time at all.

IF YOU WANT A 'NO HASSLE' BUYING EXPERIENCE, YOU SHOULD GO TO AUTONATION. I CALLED TO SEE IF THEY HAD WHAT I WANTED, 20 MINUTES LATER WE HAD A DEAL. I WENT DOWN THE NEXT MORNING, SIGNED SOME PAPERS, 30 MINUTES LATER I WAS ON MY WAY.

I had to wait standing by my car for 45 min. before anyone would talk to me. They are friendly and helpful after that, make sure you are not in any hurry when you go there.

Fast friendly service. Clean waiting area. Will continue to have my jeep serviced here.

Trying to get information about a vehicle via their chat and the person simply ended the chat without providing information...there was no delay or long time with the response...they simply cut off the chat because I was asking a handful of questions!

First time there, emergency repairs. Good customer service. Unfortunately the repairs grew from $3.5K to over $6000 for everything needed. Only offered a loaner car for one day although my truck was there for a week and my truck was not even washed let alone detailed after such a costly bill. I've had a mirror repaired at a small shop for $200 or so and my truck was completely detailed upon return and was only there for a day and a half. I guess I expected more value for the $6000+ I spent. High volume facility so that typically leads to a lack of the special extras for customer retention. They got my vehicle in quickly, but are so busy I felt like just another number honestly...especially with such an unexpected costly bill.

Bought truck from another dealer, Auto Nation performed rebalance under warranty. Two of 4 tires bad, told to take back to purchasing dealer. Another wasted day!

Service Advisor Dan Orum was very helpful in helping me understand which service and oil requirements where need for my 2017 Jeep's first time service and he also, took the time to explain the service schedule for other components that are serviced at various mileage. The servicing time itself was quick, over all I am very please with my service experience and will return for further services.

Needed to bring my vehicle in for a recall repair. The service dept was helpful and nice. I was in and out pretty quickly. The only issue i had was the courtesy shuttle only ran until 3:00pm or so.

I wasn't particularly satisfied with work that was done on my Dodge. I came in with an electrical problem, which was fixed, but after getting the car back (two-three days later) I continued to have additional (non-existing prior to drop off) problems with the electrical system. Which wasn't cheap, especially with dealership prices. The service people are nice and so are the cashier's but the quality of service I received was below par and I will never go back here.

Ok, so I'm going to keep this short... I got a ram 1500 from an outside dealer it had so many problems. After about 8 months the Ram camshaft and valves mess up thank god for warranty. The Ram now runs to good and Teri Connor was amazing about everything couldn't have to ask for a better person.

Make sure you read your contract because they don?t care if they screw up!! I specifically gave all the correct information and they didn?t do their job correctly. In turn we were forced to drive an hour back to the dealership after already having been there for 7 hours the day of the original transaction. Increased our payment and wouldn?t meet us half way since it was their error. Not people i want to ever deal with again!!!!

The customer service was great, everyone was very friendly and access to the service center was easy. My low rating comes from the fact that I only brought my car in for repairs because I was told over the phone it was still under waranty. I live in downtown Sacramento, rearranged my day only to get to the service center and be told my waranty was not valid. I had it checked since my ?check engine? light was on and a plastic piece on my stick shift broke off. $170 later I was told it would be $500 for the repairs plus the cost of a whole new stick shift. So I walked away spending $170 and nothing fixed on my car. This was a classic example of why I avoid dealerships for repairs and they have a bad reputation for being over priced.

Needed to bring my vehicle in for a recall repair. The service dept was helpful and nice. I was in and out pretty quickly.

The car sales representative Melissa was very nice and helpful. I give her 5 stars for going above and beyond, with trying to find a specific car we were after. Unfortunately they did not have the vehicle we were in search of at this time. We will definitely keep in touch with Melissa. My reasoning for a three star rating is due to walking through smoke from two other employees smoking at the entrance of the dealership.

Our 2006 Dodge Charger was up for the Airbag recall and so I scheduled my appointment online. I figured, since it'll be at the dealer, if throw in a transmission fluid and filter change as well since I don't have a scan tool and dipstick for exact fluid spec. level. This car hasn't been back at a Dodge dealer for years (2008 or 2009) as I always have done maintenance and repairs myself. I showed up and was greeted by my service advisor Greg Stebbins. He pointed out things to have done soon such as tires and a power steering hose (I have sitting in my garage but have no time to do it) but no sales pressure as with other places. Overall, a great experience and glad they had parts in stock for the Airbag recall and had my car done in no time. Thanks AutoNation Chrysler Dodge Jeep RAM for the quick service!

Waste of time.

Very nice staff and my advisor was always on top informing me about my service and what will be the process

I really appreciate the time they took to find the issue and they found it. They needed to order the part and I will bring it back the following weekend. Great.

I would love to give the people who showed my son and I the truck we bought 5 stars,they were all very helpful and friendly,yet the web sight miss represented the truck we were interested in looking at.This particular truck was a totally stripped down model Ram while the truck that brought us to AutoNation Dodge was completely LOADED!Seemed like your classic BATE AND SWITCH.It did however get us the lot and my son found a truck he really loves.The truck came with a car fax report and a list of the work done there by their service department.They were very thorough and I have confidence in this dealership delivering you a fine vehicle.Having said all that I would like to again give 5 stars to their sales people and service staff.Note to the management:be careful how you represent your vehicles online, some might not take it so kindly..signed DODGE RAMS RULE!

It's good

Took my car for an oil change. I have a prepaid package that I had to buy with the car . I couldnt opt out so here I am stuck with these people. They told me they did my oil change and handed me a paper that they checked my headlight and coolant. Meanwhile my headlight had been out for days and on my report they checked it as Ok. I asked the guy but my headlight is out if they checked it they would have known that it was out. The guy didn't know what to say. Just handed me the paper/ report. I said to him how do I trust that they even did my oil change ? After you handed me a paper with headlight ok and coolant full, meanwhile it was not true. Dishonesty clearly. Dan is who helped me . Don't go here , before you know it your car knocks out before some prints a report saying everything checked ok and it's Not. Too bad I prepaid my oil change but I will be going elsewhere, deceitfulness at it's best. They can keep the money and I will take my business elsewhere. DO NOT GO HERE PLEASE. If you live your car think again

The whole crew at AutoNation are dedicated to getting your sale done as fast and fair as possible. I felt the whole time like they were actually working with me instead of against me and that was nice. This is the fastest I've ever purchased a car at any dealership. Five out of five stars.

Went in for a oil change, tire rotation and recall on seat belt restraint. They said it would take 2 hours but was closer to 3 1/2. Waited on the two cashiers who were more interested in talking about one of the service reps who is usually rude to them. Thought they themselves were being rude by having that conversation in front of customers.

After purchasing my vehicle, I was told the vehicle would be detailed and delivered to my home. The vehicle was delivered but not detailed, even leaving coffee stains on the cargo floor. I brought it back to be detailed and was told "I was doing you a favor delivering it to you" seemingly implying I should be ok with the van not being detailed. Regardless of the implication, I was left feeling very uncomfortable. I let it go but after several emails to give a review I decided to call the dealership and let them know my experience. The first time I called I was told I would receive a call but did not. I called a second time and left a message with the general manager and to this day no one has acknowledged my experience. I am happy with the Dodge van 1500 that I purchased but I am terribly disappointed with the customer service. I will not go back to Auto Nation and will not recommend anyone else to go as well. Sad Regards,

I took my 2005 Dodge Magnum RT in for the Takata airbag inflator recall. The staff was courteous and attentive. My car was repaired and returned in the promised time.

My car was repaired in the timeframe promised. The dealer staff was friendly and attentive.

After purchasing my vehicle, I was told the vehicle would be detailed and delivered to my home. The vehicle was delivered but not detailed, even leaving coffee stains on the cargo floor. I brought it back to be detailed and was told "I was doing you a favor delivering it to you" seemingly implying I should be ok with the van not being detailed. Regardless of the implication, I was left feeling very uncomfortable. I let it go but after several emails to give a review I decided to call the dealership and let them know my experience. The first time I called I was told I would receive a call but did not. I called a second time and left a message with the general manager and to this day no one has acknowledged my experience. I am happy with the Dodge van 1500 that I purchased but I am terribly disappointed with the customer service. I will not go back to Auto Nation and will not recommend anyone else to go as well. Sad Regards,

I showed up 30 mins early for my appointment and when the doors opened I was ignored and the gentleman behind me was immediately helped I then stood there for approx 10 more mins before another person asked me if I had been helped mind you the lady at the front desk was sitting there the whole time......i am handicapped (walk with a cane) and standing there for the extra time hurt my leg I will never refer anyone here and will be purchasing my next dodge from a different location

thank you for the great car loove it.....................................................................

I am only giving this dealership a 2 for several reasons. If I want to rate my Salesperson, it would be a 5 star rating. But the person named Paul that does your paperwork is deceitful, will not answer calls or emails and totally rude when you come in "after the sale". During the sale, he was as nice as can be. He gives this dealership a bad name. I would absolutely recommend Tommy as a great Salesperson. I have not used the service department as of yet but when I do, I will rate that as well. I had a simple question and had to drive 25 miles to the dealership to get the answer because Paul doesn't answer your questions. If it wasn't for him, this dealership would have received 5 stars from me. Hopefully, Management is listening!!

Very happy with the service. Service reps were very helpful and polite

Worst customer service I've ever experienced. I work in a customer service industry so I am usually very patient with customer service cause I know how exhausting it can be but this place was awful. I wanted a simple answer to a question (whether or not I would qualify for a rental so I could make necessary arrangements either way, and with a very sick infant this was important) BEFORE my appointment and I called my service advisor 3 times and left a message... she never returned my call. So I called the service department and asked for someone else. The receptionist was extremely rude and told me there was no one else to talk to and I just had to wait to receive a phone call back. I asked for her manager and she said "he's unavailable as well but I can put you through to his voicemail".... clearly returning phone calls isn't a thing here so I didn't want that, I just wanted to talk to someone that could answer my question. This lady (her name was Kimberly I believe) was extremely rude and said "there's nothing else I can do for you then" with an attitude. I left another message with the manager and then called Folsom Lake Dodge and I am so glad I did! Best customer service and so helpful! They got me in immediately, gave me a rental, and answered all of my questions right away. I don't usually do this because I usually find it petty but I am so bothered by how I was treated. They clearly didn't care for my business so I'm so glad I took it elsewhere!

Had to have my exhaust worked on. Dropped my truck of Sunday night at the night drop. I got a call Monday morning talked to John and he said he would update me on what was going on. Got my truck back later that day with everything fixed and no complaints.

Was in today to inquire about purchasing a vehicle and witnessed an employee trying to assault a customer. The employee had other employees holding him back and as he walked away and tried to take his shirt off he was cursing and calling the customer names. They then forced the customer to leave. This is horrible business practice and I will never step foot into one of your dealearships again.

To the management team: Take down the tacky survey score signs that score/shame your emploees. I?ve never seen an employee development tool used so inappropriately. I won?t be responding to any more surveys as long as you?re treating employees this way, and that?s a comment on management not the staff.

The gentleman that assisted me was very helpful and provided me with good service. Thanks Don in the service center.

In September 2017 I was in the market for a newer Camaro, I found one online that seem to fit the bill. I ended up buying a beautiful 2014 Chevy Camaro for $18,500 ( $23,400 after taxes, LIc, and extended warranty). I was as happy as can be aside from on my way home, when down shifting into 2nd, it would pop out of gear, I contacted the salesman about it and he assured me that the car had been gone over by their top notch service team and there was nothing wrong with it. Going through the dashboard settings I found that the OIL LIFE said that it was only about 50% remaining, I once again contacted my sales guy and he promised me that there was a complete oil change done when they got the car in and that their Service Tech forgot to reset the oil life gauge. Like a fool, I took his word for it just like the issue with 2nd gear. Fast forward 7-8 days, 2nd gear was getting worse and worse so I again called and they told me to bring it in so they can look at it, so I did. Their Service Tech test drove it and confirmed there was something major wrong and I was told that because there was still a manufacturer's warranty in place that Id have to take it to Chevy, which I did and they had it for 10 DAYS because they had to rebuild the transmission!! So that issue was fixed BY CHEVY. Fast forward 2 months to 10/21/17, as I was getting ready to leave to L.A. for the weekend, the Oil light popped on saying that the oil level was low and to check it, I did and THERE WAS NO OIL!!! There must've been the bare minimum ( just enough to keep the oil light to be triggered ). I contacted AUTONATION DODGE and they told me to bring it in and they would give me a FREE OIL CHANGE and do a 120 point inspection, which they did and RE-VERIFIED that everything was good and also verified that there was NO OIL LEAKS AT ALL. I told them that I was very concerned about what damage could have been done from driving it for 2 MONTHS with an extremely low oil level and since this is how they sold it to me, what I wanted was some sort of letter stating the situation and that if anything happened internally that they would take care of it. They said I would have to speak with THE SALES MANAGER which I could tell right off the bat that he was going to try and deny all fault, WHICH HE DID!!! When I tried to explain to him that all I wanted was some sort of letter addressing the situation, he told me " I can't do that". He said, " I don't know what happened between the time you took the car and now..... I DON'T KNOW HOW YOU DRIVE IT". I was extremely insulted by his statement and informed him that I have had NO TICKETS OR ACCIDENTS IN 25 years. He then repeated himself and I told him that I am VERY INSULTED and shocked by his statement and at that point he said," YOU CAN LEAVE, This conversation is over"!!! I was floored. I told him that I would be writing a review on both YELP and YOUTUBE and he said," I don't appreciate the threats". I told him that its not a threat, its letting people know EXACTLY how you AND DODGE Treated me after giving them $24,000, He said, that was a threat. At that point, I left so angry that I was shaking. I have NEVER BEEN TREATED SO HORRIBLY BY ANY COMPANY. AUTONATION DODGE will treat you like a king until they get your money and then they will treat you like a thorn in their side.

They got the job done. Typical auto repair experience

I got a good deal but found out it was not as good as I thought another dealership gave better discounts and I'm really disappointed

Found out d3alership did not give me a fair price on the truck really disappointed

Great service, not very quick unfortunately

Whent to lease told be easy, with how much down you my as well buy

Kyle is the best!! Service was prompt. Kyle answered all my questions.

It took me more than 30 minuets to get to talk to a person. No one answers the phone in the service department. This is not the first time this has happened.

The service department had always been terrible ever since I bought my truck. My Fuel sensor went out and they couldn't see me for 3 weeks. They didn't tell me if it was under warranty and if I had rental car coverage. I went to Folsom Lake Dodge and they scheduled me 2 days later and informed me i was covered and had rental car coverage so I can still get to work. Go to Folsom Lake!

A real pleasure. Everyone involved was helpful and professional.

Difficult for fixed income

I had the pleasure of working with Dan Young and couldn?t have asked for a better sales person to help us find the right car. He was patient, pleasant and informative through out the entire process. He even provided drawing materials to help keep two little boys busy while we worked through all the paperwork. I would definitely recommend this dealership and more specifically, Dan!

The workers were very nice! They got the car in right away and got id done really fast! Thank you for the good service!

It seems to be hit and miss here. I bought my first new car in 2014. I had all my service and maintenance done at this dealership. I had a regular service guy and he was great. He sat in my car with me once and listened for a vibration from my speakers for like 15 minutes. He eventually decided it was a flaw, added some foam insulation to stop the vibration, and then sent me on my way. I recently went back and got a new service guy. My car had mysteriously overheated. I do mechanical stuff for a living so I could probably fix everything myself but I had built trust with the service department and wanted to make sure my car stayed tip top. I explained everything I had done in detail and made very specific requests. First I had asked that they check all three relays for my fan. If they did check them all they gave me the impression they didn't listen and just watched the fan turn on (I had swapped relays). I also asked that they flush my radiatior fluid and refill (I had put some water in). They did not. I had them replace a sensor which was under the intake manifold. They had given me a quote which I thought included all the stuff I asked for. I even asked the guy on the phone if it did and he said yes. It wasn't until I picked up the car that I realized they hadn't done what I asked. I also had an appointment and they didn't work on my car that day at all. They didn't even tell me until a few minutes before the service department closed. So now I guess I will do all my own work. I thought I was paying for good service and peace of mind. Now I'm not sure what the benefit is. At $170/hr they should have better customer service.

Great customer service. They were so busy it made the wait long but was taken care of on the bottom line...which made the wait worth it.

Their service is excellent and the technicians and service people are polite and helpful. They also take time to explain any problems they encountered.

I’ve had my car in twice, had my whole engine replaced and 3 days later, my malfunction indicator light came on. I can’t get them to return my calls now.

Did not have a great experience with service. Made an appointment for a recall inspection recommended by a mechanic. When making the appointment over the phone I was treated like I was wasting her time. She made the appointment for the recall inspection. I was never told over the phone that I would be charged for a recall inspection. I had my wife bring the truck in. The service rep took the truck in under a service diagnostic for a $170.00 fee but never told my wife that they are not doing the recall inspection or that the recall did not apply to my truck. I already had my truck at another shop why would I bring it in to be inspected for worn parts. When I was called I told Miani that I brought my truck in for a recall inspection and not a diagnostic inspection. That is what the appointment was setup for. She stated that she told my wife when she dropped it off that they would do a diagnostic inspection. My wife says she did not make it clear that we would be charged for anything since we brought it in thinking we were getting a recall inspection. My wife would not have left our truck there if she thought we were going to be charged without calling me. I paid the $170 fee to get my truck back since it is our daily driver and told Miani that I wanted to know what exactly is needed to be replaced. I had to paid for an inspection that I did not request since this was going to be done at another shop.

I brought in my Dodge Sprinter 2006 van for a issue with the check engine light on September 28.I am still waiting for a diagnosis on it.This van is my disabled sons means of getting around and its frustrating to him to not have his wheels.I was told when I brought it in that it would be ready to go within a week.STILL WAITING

My automatic window would not go up, so I took it in to the dealership to get it checked. They were slammed but after waiting a bit Greg came out and he was able to get my car in. They had the part and a tech and in 2 hours I was out the door and happy customer.

was told by my service adviser ( young girl) i do not have time to talk to you 2 times i found someone who would get my head lights fixed (not working on my 2016 pro master) i called that service adviser a month later to make a appt. for a oil change and missed the return call so i call back left mesg.3 times in 10 days then i got a rude woman when i called and said i am not getting a return call she acted like i was lucky to talk to her so i call another dealer and will not go back again if i treated my customers like that i would have none save your response from the owner saying i should call the manager if i were you i would call him yourself

Always good. John Avita provides excellent customer servy

This is the fourth vehicle we have purchased from AutoNation in Roseville. Each time has been both easy and convenient. The staff is accommodating and friendly. We are never pressured or intimidated. I will not buy a car anywhere else.

overall the dealership experience is consistently average as always there is an interest in upselling customers when bringing your less than 60k vehicle for an oil change / coupon offer. When rotating tires the mechanic and service tech found me in the lobby to inform me my lug nuts are "swollen" and will need replacing - total set cost $200 + for OEM subpar parts that have apparently failed once already;.( online discussions on this topic vary but mostly call it BS and should be covered without charge. New better than factory replacements are available on Amazon for $50 or less btw. Fortunately, they found some take offs from other customer wheel upgrades so they used those to replace my defective lug nuts and did not charge me extra- I was feeling optimistic about the improved service until I received a call the following day letting me know that they missed billing me for the 10 they replaced and requested that I call them back to give them a credit card to process transaction. I do not blame the service tech or mechanic for poor company policy - quality control and a culture of up selling , however I will probably be selling my 2012 dodge ram and buy something else before many more miles of additional part failures.

I arrived on a Friday morning at 7:05am to get my first oil change & tire rotation on my new Jeep Cherokee. I had purchased a maintenance plan covering 3 oil changes & rotations. The maintenance shop opens at 7:00am. I thought maybe since I was at the shop 5 minutes after it opened, I would get in and out quickly. I was wrong. It took me 1 hour and 22 minutes. The service personnel were friendly and courteous, but the maintenance shop was undermanned with only one technician available. I drove from Elk Grove. So this simple maintenance procedure took 3 hours out of my day. The products and actual service was good And the plan was priced reasonably. The whole process just took far too long.

I had a good experience. My airbag was part of the recall. It was to be done over a year ago but they didn't have the parts. They did a check of everything else and told me my auto steering fluid needed to be change. My regular mechanic was suprised they only came up with one problem,,,feeling that they are being honest and not just rying to get more work that may not be needed. I will go back.

I bought a pre owned 2012 Hyundai Elantra. The salesman Lucas was very nice. When we were driving the car home we noticed a clunking sound in the front end. Frank the sales manager said they would fix it. After they had the car for more than a week and replacing a few pats that didn’t fix the problem Frank said there was damage to the front wheel that wasn’t in their sales picture and we obviously caused the damage to the car. The damage was in the picture I took when I got home from buying the car. Their picture was obviously low quality couldn’t even zoom in. After going to several shops. Turns out there is a service bulletin on the electronic steering motor that caused the problem. Between me and my daughters that was the third car we bought from this place. We will never go back.

Went to see an advertised used Dodge Ram 1/2 ton and ended up with a better truck. Kyle was a great salesperson to deal with

Very pleasant experience.Went looking for a used dodge truck I had seen advertised and ended up buying a better truck. Kyle was a great salesperson to deal with.

Frank, the Sales Manager and Justin, Sales were both very nice and helpful.

The staff here are extremely helpful. We knew exactly what we wanted and had some specific requirements so I started my search working with a representative via email. They didn't have what we wanted at first, but as soon as they got a vehicle that met our requirements, the representative let me know and even texted photos before we drove out there. The buying process took a long time but was very positive and the staff made us feel welcomed throughout. There was never any pressure to buy and no haggling on the price. Our car was used but looked brand new because the detailing process got it back to tip top shape. We'd definitely use this dealership again.

They told me the time of work and got it done in that time frame.

went in for a recall fix. Waited 5 weeks for the appointment. after waiting for 1.5 hours was informed that they did not have the part, it would be at least 2 weeks before the part was in and don't call them they would call me when/if the proper parts for the recall arrived. makes me feel so safe for my family when they are in the car since it involves seat belts and air bags as I understand

Dan was very pleasant & professional. He kept me updated with the progress of my jeep.

Service fixed the issue the first time in expected timeframe.

I was very unhappy with the customer service. I brought my car in for a 8:30am appointment on Saturday and was told it would be done by the end of the day and would call me when it's ready. Never got a call and when I called Saturday evening they were already closed and were also closed the following day, Sunday. I had to wait until Monday before I could get my car back and at that point I had to figure a way to get to work. I never even received a call on Monday, I had to call myself and ask if my car was done. I was then told it's been done but some reason nobody called me. I also had left a message with the supervisor of the service department on Saturday and never got a call back. Very disappointing. Apparently customer service is not their priority.

I had a very grateful experience this past Monday. My car overheated and the air-conditioning didn't work. I couldn't drive it. I called service and let them know that my car was being towed to them. Apparently, rats got into my engine and shredded the drive belt!!! They replaced the belt, changed the air filter and did an oil change all during that visit. I also got my car back the very same day! I was so grateful.

AutoNation Dodge in Roseville did an outstanding job with an airbag recall repair. I gave 4 stars because it took a long time to secure the appointment for repair.

I was told about 11/2 hours for the work to be done on my vehicle and I was there for 4 hours! Not the first time but I don't think I'll be back for a oil change for a long time.

As someone who travels in my truck all over the west coast for business, you won't find a better service team. They understand the importance of getting me in and out as soon as possible, and always go out of there way to make sure it happens. Thanks Brian and Miani for always taking care of me!!

Facility is really crowded moving vehicles in/out is a challenge especially with a heavy duty Ram with crew cab other than that, the customer service was very good, and overall I'd bring my vehicle back again. Every one was very polite including the mechanic that diplomatically told me the problem with the DEF Gauge wasn't really a problem. However, I put 2 gallons of DEF in the tank (per the manual, if the DEF gauge reaches 1/2 full the owner can add 2 gallons of DEF. That's what I did and the gauge didn't move from full for over 1600 miles and was still on full when I brought it in for service. The Mechanic said he drained 5 gallons of DEF from the take which brought the gauge to 1/2 full. Seems impossible that the gauge was at 1/2 tank and I added 2 gallons, then drove 1600 miles without adding anymore. then to have him drain 5 gallons to get back to 1/2 full.. the math doesn't work. Anyway all appears well at this time. Regards, Blaine Eisenbeis, customer #3803184 (9/6/2017)

I came in for a regular oil change and tire rotation and it went well, except it took a while longer than expected as the last time this service only took 35 minutes and this time it took 2 hours after arriving at 10:10am on a Saturday.

Where to start, we droped off for maintenance and also had a issue that my trunk won't open . I was told that as of 9/24 they will no longer fix waranty issues. I said I would leave my car. With them so they can fix it. I was told I need to make an appointment. He said good luck getting one before 9/24, he was right. No available appointment. They said I have to take to Elkgrove. I bought the car at Auto Nations. But they can't help me. I will never buy a car from them again . My family members also won't be buying there. When I go to pick my car up after the service, thankfully my husband notice my hood wasn't latched. Could have been aweful had it opened on the freeway. Then we notice my eye lashes over my head light were broken and inside the hood. The service department could care less. My husband is a mechanic. He said we wont purchase the service plan again. He check the oil to make sure they put it in my car..took my eyelashes into service dept and dropped them on the desk. He will be servicing my car at his work.

Tried to tell me I needed to pay $750 for a 20K mile service. Called another dealership and they said the 20K miles service was $170. The extra charges that Roseville told me were required were complete fluff charges. Will never go back here again. Greed is an ugly thing. Protect your money people! Also took over one week to return our call to make an appointment in the first place!!!!

This dealership had my truck for over three weeks and didn't do any work on my truck. Their service writer Meanie has the worst customer service I have ever encountered in 30 years. She doesn't know what she is doing, lies to the customers, & won't ever answer your phone calls. Now I have picked up my vehicle and the check engine light is on which was not on when i brought it in for service three weeks ago. Save your time and money. Bring your vehicles to a competent mechanic shop for service. Not this place. Your vehicle will come out in worst shape than it went in with.

I had a wonderful experience here, normally I go to the Fulton, but I decided to try Roseville. Kyle was fantastic! He is an absolutely wonderful employee, even when there was a discrepancy with price he went above and beyond to make sure it was corrected. Give Kyle a raise!

Needs work on greetings, and customer recognition

Awesome service. John Avitia is super awesome. I always see him when I go in for service.

Recently purchased my Jeep Cherokee from here and couldn't be happier with my new vehicle. The sales staff bent over backwards to get me the exact vehicle I wanted, thank you Jacob. Tiffany in financing worked diligently to not only get me financed with a low interest rate with my challenged credit, but also handled my trade-in payoff. I will definitely but from them again.

Quick friendly service!!! Knowledgeable staff and ver helpful!

Excellent customer service vehicle was serviced in a timely manner. Vehicles issues were addressed to me promptly and options were given

A good service experience or did a nice job finished on time very good experience.

Bought a new Jeep Grand Cherokee Limited, our salesman Brad was excellent. With the help from Frank, Justin and Paul it made our purchase easy and pleasant.

Dan in service dept. was great help in scheduling our new Cherokee for the service installation of a flat tow kit.

Came in to see a car with my dad and sister on Saturday. We were helped by Thomas and he was great at helping us find similar cars to what we wanted. We ended up getting a different car than what we originally wanted but my dad is happy complelty happy with it. They were flexible with us when I forgot to bring in paystubs and allowed me to use online bank statements so our 1hr+ drive wasnt a waste. Our wait to get through financial was made easier having conversations with Thomas and offering to hand us coffee, water and snacks when we got bored and hungry. They made sure we were comfortable. It was my first buying experience and I would definetly return to buy a second car from them and the same person as well. I would recommend them to friends and family.

Great service friendly people my tech. was especially good at telling me everything that they did.

Was not available for a service appointment for several weeks. What's up with that? Should be able to do same day. Hire more employees or stay open later.

I had the best experience at AutoNation Chrysler Dodge. It was my first time using them it was highly recommended by friends & Dodge Headquarters after having a horrific experience at my local Dodge Service Dept. So I used this Service Center for the first time being reluctant and skeptical. I went in for an oil change and a headlight being out. No appointment. It was 11am and was met by Dan who was very pleasant, listened to me complain about the other place smiled and said they would take care of me to wait inside and they would come get me when everything was done. I was there about an hr. the service was great they went over everything I paid for the headlight bulb which the other place couldn't find, and was on my way. I will be using these guys in the future. They are everything my friends said and more. Thanks

Service Advisor Terri was great! As a 1st time Jeep owner, she was great in explaining the maintenance that was currently being done on my car as well as future services that I will need with price quotes!

Our experience was the best we ever had! Our sales man Cliff was sincerely the best!

I purchased my Jeep Grand Cherokee there in December of 2013 and have taken it there for all service. The service manager Greg Stebbins is outstanding and extremely helpful. He has worked with me around my tough schedule to et my Jeep serviced without disruptions to my schedule. I'm now a loyal customer. Great job!

The experience was very disappointing. Every encounter, from trying to set a service appointment to picking up and paying the bill as well as contacting the Service Manager, confirmed poor customer service. I would not recommend this dealership.

I am giving this review four stars instead of five only because of the long waits in the car for someone to come out and ask what my service need is. If you get into the line and can't continue to wait, there is no way to get out because you are hemmed in from all sides. As for my actual service experiences, I rate them 5 stars. I have had Greg as a service advisor and he has always taken the time to make sure my need was met. When I looked into getting a backup camera for my 2013 Dodge Journey, the initial computer response was that it could not be done. Greg didn't stop there, but took me to Jim, the parts manager, who found another company in Sacramento that specializes in parts. They were able to find the camera and installed it with only one day of keeping my car. I used the shuttle service to take me home and pick me up with less than a half hour wait each time. Each time I have had servicing Greg has been very friendly and always helpful. Get your waiting for service lines running smoother and you will find your customers less grumpy when you finally get around to them!

Brain Morrow, manager, made sure that I received the best service & in a timely manner & Greg Stebbins made sure my Jeep was repair properly & explained the repairs to my satisfaction & on top of that, he made my waiting time a joyful experience. What a great place AutoNation Chrysler is for all your vehicle needs. I highly recommend them.

So far, the service department has been very kind and very respectful! They acknowledge that I may know what I am talking about when it comes to what may be wrong with my Jeep Renegade.

I was told my car would be ready on the same day and they forgot to call me and after the 5th time calling and leaving a message, I called and spoke with Terri who said they were suppose to call me and forgot to call me that my car wasn't going to be ready when they promise my car would be ready within 5 hours on the same day. My car had to stay there for over the weekend which was a inconvenience to me. They did provide me with a rental for the weekend at no charge.

Thank you AutoNation Chrysler Dodge Jeep! We love our new Cherokee, and TK made the car buying process so easy!

Fixed under warranty. No charge. Happy as a clam in mud

Its ridiculous that parts are a minimum of 60% more then anywhere else. I recently replaced the turbo on my 07.5 Cummins 3500 and the dealer wanted $4000 just for the turbo, while a genuine Holset turbo from Cummins in West Sac is less then $1400 for a new one. Along the same lines I replaced the water pump and the dealer wanted $300 while Cummins only gets $140 for a genuine Cummins part. Boggles my mind.

They were awesome when helping me find the Jeep I wanted. But my excitement is tempered by the fact that they lost my lug nut key and never replaced it or pulled my keyed lugs off. Had to pay Les Schwab $100 bucks to remove them for me.

We had a great time with the purchase of our 2012 Dodge Charger. Justin and Tommy were awesome and had such patience with us the Finance Manager's were awesome too i recommend this Dealership any day. A huge thank you to Justin and Tommy you gise are awesome! ��

Horrible Customer Service, and no communication. Suppose to only have my car for 3 days, ended up having it for 6. When they dropped my car off to me, the problem wasn't even fixed, so I made them take it back to fix it. Ridiculous!

Very timely and excellent service from Don. Great shuttle service makes everything easy.

We had five star treatment when our car needed service. We are senior citizens with one car and we were treated so well. We took our car in for service, shuttled back home, picked up again by shuttle, and everything that we requested was accomplished. We have bought 2 Dodge Grand Caravans and always had excellent service from our dealer Auto West Dodge. Bill and Barbara Blank

You need reading material on the tables, i.e. newspapers, magazines, etc. Vending machine for ice cream. TV on and access to station selection - use of remote.

I had a 9:15 appointment, showed up at 9. the greeting area is chaos and no one is going to greet you. I went inside and spoke to the only unoccupied person behind a desk, she looked at me like I was an alien. I did finally get routed to my service adviser and he promptly came out and got things going. Around 4 PM I had not heard from anyone so I called the dealership and couldn't get anyone on the phone. I drove out there and again tried to get someone to help me. After 30 minutes I was finally on my way. Customer service is not their forte.

Terrible Finance Department! Their Finance Director, Tiffany Lugo couldn't manage to acquire financing for my 18 year old daughter with me as a cosigner, even though I have a credit score in the 730's! I will never buy another vehicle from Auto Nation and I will be sharing my horrible experience with everyone I know. Also, the rearview mirror fell off taking a chunk of the windshield with it. If I had bought this car at a reputable dealership that actually cares about their customers, I'd have brought it back for them to do the necessary repairs. Unfortunately, I bought this vehicle from the worst car dealer in the Sacramento area and wouldn't trust them to do it correctly (or at all, as you'll see below) Oh one more thing. The fluids in the vehicle were clearly not replaced and when I asked them to please change the oil and transmission fluid, I was told "We don't do that." The salesman actually gave me money out of his own pocket to get the fluids changed so he didn't lose the sale!! Worst car buying experience I've ever had. Good going Auto Nation!!

The service department is completely incompetent. I have been dealing with an open case with dodge on my car and it takes weeks for me or the case manager to get in contact with them. When I have gotten in touch with them I have been hung up on, told to hold on on the phone while I could audibly hear them talk about lunch plans with another coworker. My car has now been there for 5 weeks and I don't see any sign of them working with my case manager to get my car back to me. Adding to what I said they told me to contact the general manager and when calling no department answers the phone at all. The have terrible customer service. I can't even get a single department on the phone.

I had no idea what kind of car I wanted. Kenny was so patient with me and looked for hours for a car that I would like and fit my budget. I highly recommend you ask for Kenny!! Great guy!

Overall, I thought the maintenance portion was done well. However, the communication part was at times poor. I was surprised at the amount of the estimate. I was not given a written copy and I had to ask why the total was so high. I had to call in twice to ask about the progress because my first call wasn't returned. The second time I asked for a manager and then the service rep called back fairly promptly. I appreciated having the shuttle service however was puzzled why I had to make the arrangements. It was a long three days.

The worst place to take your car hands down. I took my 2012 Town and Country there to have my transmission rebuilt. They had my van for two weeks. I got the van back and the rmps started to jump and the car was rattling like crazy. I took it back to Autonation dodge and they kept the car 4 days. They told me it was a lose tie rod bolt. I drove the car less then 20 miles and my car made a loud noise. I pulled over with smoke coming from the engine. In just a few seconds after getting daugher out of the van. The van went up in flames. I was sent to the hospital for smoke inhalation. Five months later a inspection was done on my van. Auto Nation also forgot to tighten the power steering hose. This cause my car to go up in flames. I have never receive a single apology for what they did. Run from this location.

Had great service and will continue to have my Ram Truck serviced here. Plan on buying a second truck next year.

Service advisor very helpful, called when recall was not quite finished, thanked us for our patience. very good place to have service done and to buy a new car.

Truck was in for recall. Very pleased with service. Most impressed when service advisor called and told us he didn't think he could finish until next morning. He had automobile ready for us next am and thanked us for the delay.

Called 3 times an every time was put on hold an then with out warning sent to a line that had no one there. By the time I got to some one they couldn't find the paper work for my truck an when they did, my truck was in the shop when the appointment was. They are under staffed an also disorganized. Would not an will not go back to them. Hoblit in Woodland is better even if I have to travel from North Highlands to Woodland. Worth the travel an money.

Got in an out very fast, people were nice, rotated tires

There was/is a leak in my car (a few drops) along with both key fobs and car have "lost connection" (twice) making the fobs unless (other then starting the car and unlocking the door. Neither problem could be found therefore was not repaired. The oil was changed and the tires were rotated as planned but no repairs.

Service and the SA's are great & friendly. It seems whatever negative posts from Yelp! Has gotten this location attention and is making an effort to change their culture and attitude. Only time will tell.

The service department was horrible...I brought my van in for a diagnosis as it was running really badly...they charged me $900 in labor to essentially diagnose and replace the spark plugs only for it to break down within 10 miles of driving it. Ended up that it was a broke valve spring that should have been caught fairly easily. They treated me like I was an idiot but had my van for 10 days and couldn't seem to figure out what was wrong with it and even replaced the spark plugs in it twice because they thought they originally put in faulty ones when it was the valve spring. My neighbor diagnosed the issue within 20 minutes while he put in all new spark plugs again and said they should have caught it pretty quickly. They don't know what they are doing over there and are a danger to anyone getting their car repaired there.

Cliff went above and beyond the call of duty for me. I'm a hundred and sixty or so miles north of Roseville. Cliff had me pre qualified over the phone so all I needed to do was get down there to finalize the deal and I'd finally have my dream car, it was that easy. Only I was having a bit of trouble finding a ride down there, so Cliff took that pressure off of me and brought the car up here. I was so excited, just a truly amazing experience. Cliff made me feel special and saw to it that everything fell right into place. Auto Nation is Lucky to have him. Thank you again and again Cliff, I LOVE my Dodge Challenger RT it's the bomb, :) God Bless....

Inefficient, unorganized and way over booked service department. I had a terrible experience getting my van repaired. It took almost a week to just fix the air conditioner. I was told excuses by several employees that their department is so busy trying to accommodate all of there appointments which is really not the most professional way to address customer concerns. It also wasn't very assuring that their works would be quality. It ended up not being quality work because a week later I have to take my car back to fix a problem that was never fixed. And guess what, they can't fit me in for another week. No surprise. I will not be bringing my business there anymore.

Avoid Autonation Jeep, Dodge Crysler. They did work on our car and this is what happens after you don't tighten your power steering hose. The scary thing is I took it back 2 days prior since the rpm were jumping and it shook when you drove it. They forgot to tighten the tie rods. This has been a nightmare that could of killed our family and they have done NOTHING for us

I have found the service department very frustrating to deal with. If you need to talk to a person, the phone will just ring indefinitely. After several attempts,when someone did answer I was asked for a vin number then put on hold, I hung up after 10 min. I had the same experience about a year ago. The steering wheel lock on my van would not release, Could not turn the ignition key or steering wheel. The van was in the driveway in front of the garage blocking the other cars. I spent over an hour on the phone before I could talk to someone in the service department. He told me that the switch was mechanical and I should have a locksmith come and fix it. Cost $125 to have a locksmith come to my house. He could not fix it. The ignition switch is electronic. I then called a Mercedes dealer ( Dodge Sprinter van but made by Mercedes ). Got through to the service department immediately. He knew what the problem was and told me how to temporarily release the lock and made an appointment to replace the lock the next day. I am only trying to go back to this dealer because it is a factory recall.

Avoid Autonation Jeep, Dodge Crysler. They did work on our car and this is what happens after you don't tighten your power steering hose. The scary thing is I took it back 2 days prior since the rpm were jumping and it shook when you drove it. They forgot to tighten the tie rods. This has been a nightmare that could of killed our family and they have done NOTHING for us

Avoid Autonation Jeep, Dodge Crysler. They did work on our car and this is what happens after you don't tighten your power steering hose. The scary thing is I took it back 2 days prior since the rpm were jumping and it shook when you drove it. They forgot to tighten the tie rods. This has been a nightmare that could of killed our family and they have done NOTHING for us

Thank you so much for everything that you did for me TK! From the first day that I started talking to you to the last day you have been an absolute pleasure to work with. I was nervous about buying my first car and nervous that I would be taken advantage of but that was not the case here. He was very trustworthy and very efficient I was on a hectic time frame but he was able to get me in and out and I still felt good about the transaction. Once again thank you so much and if I know anybody Else who is looking to purchase a vehicle I will make sure that they go to you. One very satisfied customer :)

Parts dept was hard to find because I had to fight through the sales staff. Parking is a nightmare.

Worst experience i have ever had they took forever.

The worst place to take your car hands down. I took my 2012 Town and Country there to have my transmission rebuilt. They had my van for two weeks. I got the van back and the rmps started to jump and the car was rattling like crazy. I took it back to Autonation dodge and they kept the car 4 days. They told me it was a lose tie rod bolt. I drove the car less then 20 miles and my car made a loud noise. I pulled over with smoke coming from the engine. In just a few seconds after getting daugher out of the van. The van went up in flames. I was sent to the hospital for smoke inhalation. Five months later a inspection was done on my van. Auto Nation also forgot to tighten the power steering hose. This cause my car to go up in flames. I have never receive a single apology for what they did. Run from this location.

I would not bring any vehicle there again. I received a couple of recall notices & immediately called to make an appointment on Aug.15-2106. I was told no parts were available & was told parts were 60 days out. I called again Nov.14-2016 & was told parts would not be in until May 2017. I was called on May 1-2017 that parts for both recalls were finally in & an appointment was made for me on June 5. I dropped my car off and had not even gotten home when I got a call that all the parts were actually not in & they could only complete one of the repairs & I would have to bring the car back or leave it there. I had to go to the Bay Area on Tuesday so I had to pick the car up. I dropped off the car again on Sun night June 11. I never received a call from anyone all day. I checked in at 1:10 & left a message for Naomi (?). I didn't hear back so I called again at 3:15 & left another message. I didn't hear back. I called at 3:35 & left a message for the service manager, Brian Morrow. I had to make arrangements for a ride so I was a little anxious about timing as the DEPT.closes at 6:00 & I needed my car again to go out of town on Tuesday morning. I finally got a call from Naomi(?) at 4:00 that the car was ready. I picked it up immediately. I finally got a return call from the manager at 5:45. It may be routine for you everyday, but having my car is my livelihood. when a car is dropped off the night before you should make a call to confirm it is checked in & approximately what time it will be ready. The nicest person I talked with at your dealership, was the mechanic or service member that brought me my keys and thanked me. Customer service is all you have to set you apart. I am a manager at a title company & understand this very well. Anyone can get title insurance from ant company & any mechanic can fix a car. Without personal & outstanding customer, you have nothing. You just sell cars.

I love AutoNation Dodge! I am never taken advantage of. I will always bring my car into service there. I also will not buy any car from any other dealership.

This place is crazy. There no where to park here so be prepared to walk from another dealership. The service is just ok. They will not transfer you call to someone that's sitting next to them. Would rather go any where else.

I've had not 1 but 2 bad experiences in a row on my 1 year old new car. I took my new car in for a service since I bought the car there and was not expecting to once again have the negative experience that i did. My appointment took 3x longer than I was told AND the staff made me feel like i was interfering with their day, all very short and irritated by a simple question. Everyone seemed to busy to answer any question or bothered by a question. I actually wanted to buy some accessories for my car but like I said, i was interfere so needless to say, i didn't buy any additional accessories liked i had hoped to . Just when I thought it couldn't get worse, I received an overpriced bill for a simple service. No customer service whatsoever, they couldn't even pull up my car, I had to find my car in the lot and when i did, My car windows were rolled down , service floor matt still in and no additional services for my overpriced oil change. At least when i go to Jiffy Lube they remove the paper matts and vacuum my car and clean my window for free not to mention my car would've been ready in 20 minutes. NEVER WILL I GO BACK AGAIN! WASTED DAY AND WASTED MONEY!

I called AutoNation Dodge because I had an airbag recall on my Dodge Challenger. It took them almost 10 minutes to answer the phone and when they did answer they said their computer was extremely slow. They asked for my phone nunber, email address and vehicles VIN number and said when their computer came back up they would contact me and let me know what recalls my vehicle needed. I already knew what my vehicle needed. Anyway never heard back from AutoNation for a couple of weeks when I received an email reminding me of my appointment the next day at 8:30 am. I was leaving town at noon the next day and not returning until the following day. Assuming I would not be able to get another appointment in a timely manner I kept the appointment. My car only has 26,000 miles on it and upon my arrival the service advisor attempted to sell me everything in the book including tires. The most upsetting part of this experience is the lack of personal contact regarding the set up of the appointment. No call, just sent an email. Thankful I just happened to check my email.

Professional operations, parts easy to get,friendly staff

Price was more than quoted and not complete Service was exceptional looks really good and done on time

Fast, friendly professional service. We travel full time and sometimes it oso challenging to find a good place to take our vehicles. Good service here!

TK, Tiffany, & Dennis went above and beyond to provide exemplary customer service!

Jacob is the best salesman anyone could ask for. He wants to provide knowledge, not push you into something you don't want or need. Wonderful experience, anytime I need a car I will go back to this dealer.

They did what i asked. The cost was reasonable. The distance was significant but entirely worth it

We had a great experience shopping and buying from the Jeep dealership. Jacob Lashmett was very knowledgeable and helped us to determine which Jeep was the best fit for our family.

Very friendly and knowledgeable staff from the kids detailing cars to the finance officer. No high pressure tactics used by sales staff. Honest and open negotiation.

John, service advisor, help me fixed with my car's simple problem that was a bad service from another dealer

The customer service was horrible. It looked as if someone went searching thru the inside of my vehicle. I will take my vehicle somewhere else in the future.

Wait a little too long for an oil change but the employees are just fine

Easy to schedule appointments, quick service....

Rotten!! We took our car in for an oil change. We called ahead and made an appointment for 10 am. We were check in by a service representative and went in to wait for the service to be done. At noon (2 hours later) we noticed that the car was still sitting out front. We talked to the Service Manager to see why the delay and were told that since we were only having the oil changed they ran it through the special area that is on a first come, first served basis and there were others ahead of us. During all this time the service representative never checked with us or told us our appointment time was not being honored. We have purchased a number of vehicles from Auto Nation and always had they serviced there. In the past we have always been happy with the service representative and the service provided by the dealership but after this latest experience we may decide to go elsewhere in the future.

Took my truck to this dealership cuz the Dodge dealership near my workplace got such bad reviews for service. Made an appointment at this dealership and dropped my truck off all day for an alignment. Came back at closing time and they told me they couldn't align it cuz my tires had worn unevenly (hence, the need for an alignment). There was still plenty of tread and the tires were still legal. Told me to go buy 2 new tires and then they would align it. A couple of days later, I took it to a reputable shop and they did the alignment- saying the uneven tread wear wouldn't effect doing it. AND they were $20 cheaper.

The crew working was nice but they turned off all the safety features on my Jeep and I had to go back for them to turn them all back on. Also they refused to fix my seatbelt. Saying they don't carry seatbelts for cars that are over 10 years old. It's a 2003 Jeep liberty... Probably one of the most common road vehicles that Jeep's have driving on the road today aside from Cherokees and grand Cherokees. Which have the same seatbelts.

Know service too Newcastle to pick up take home!! I bought a package deal and was told I could drop car of and get pick up .Now I am told they will do that for me any more!!!

Just bought a 2017 Jeep Wrangler from AutoNation Chrysler, Dodge, Jeep, Ram in Roseville, CA. Arnaldo Concepcion treated us very well and was an outstanding sales representative....Thanks also to Dennis the GM for his help as well!! great experiences overall...this is my 5th car I have purchased from this dealership and this time was very easy and satisfying!!

DO NOT WASTE YOUR TIME GOING TO THIS SERVICE DEPARTMENT! This dealership has had my car several times over the past year in attempt to fix issues on it. All times with my issues NOT being resolved or fixed unless I stood my ground and demanded. Come to find out ALL my issues were well known and had TSB bullitens on them, and chrysler already knew of the issues and similar makes and models. YET they failed to look at that. Don't wast your time voicing your issues or concerns to the service manager as he won't care what you have to say. Even reaching out to the store owner gets you no were. Then I came to find out that they where talking poorly about me behind my back in the process. Just all around poor customer service. The advisors where sometimes friendly unless you got on their bad side. Once that happened they where no longer nice. They would lie and say things where being done to fix my issue or diagnose it and all along it was not true. I would look into other service places before you WASTE your time and money at this dealership. I did end up taking my car to another dodge dealership.. pulled in they diagnosed my issues with in 5 mins and had parts ordered... Just wonderful customer service from them and even they where concerned as to why Roseville couldn't figure it out as there were already TSB in place for my car.

WARNING!!!! Do knot mistake this place for a dealership. POOR service, POOR sales staff. Uneducated, unhelpful, unprofessional. If you want to split your head open with stress, drive to this place. IF you are greeted and buy a car, then the real fun begins.

I made an appointment to get new tires on their website and received a confirmation number and e-mail. I then got a text the next day stating they wouldn't honor the price that was on their website and sent to my e-mail. I called them to ask why and they said they couldn't find my appointment. Terrible service.

My husband and I worked with Brad. He was very helpful and personable. I would definitely recommend AutoNation in Roseville to anyone looking to purchase a car.

We love the RT we purchased and Jacob was the best salesmen I have ever dealt with. I will never buy a car anywhere else.

About a week ago I purchased a certified used jeep grand cherokee. Arnaldo "Ace" Concepion was my Sales person. He is very positive and attentive and tried hard to answer all my questions. However, he could not explain to me the different types of Jeep 4wd systems. "Too many models." Also, when my Jeep went to final detail (during closing) they tossed the folder with carfax report, and copy of certified warranty terms, and the vehicle option list. When I asked where is my paperwork, I was told "those guys in detail are young." Common, my Sales guy should not have allowed this to happen. He did get me another copy of the option list, I'm still waiting for a copy of the warranty they promised. Also, I asked for a discount on accessories since it is new to me, they said No! Still, Ace is a good guy and I would buy from him again.

Maverick was awesome! He was not pushy. Just did his best to show us around and help us find a good vehicle. I really liked the no hassle pricing on the vehicle which helped me know there were no games being played with my trade-in value. Overall it was a good experience.

Fast and easy transaction, professional and courteous salesman.

I recently purchased a new Jeep, and they made the process super easy. We told them exactly what we were looking for, and the found the perfect vehicle. Thank you so much Travis!

I recently purchased a vehicle from here and it was my first real buying experience and it was great! Everyone was really nice and helpful. Jacob Lashmett made the process so easy, even though it was a long process lol. He did everything to get us the best deal possible. I love my Acadia! We had been searching for an Acadia at a good price and this was the first place that was willing to work with us to get a good deal even with no down payment. I would definitely recommend AutoNation to anyone and especially Jacob Lashmett. Thank you!

I have mixed feelings. They got me the Jeep I wanted (which was in Colorado), but I felt like the communication could have been better. I kept having to call for updates instead of them calling me. I eventually had to call Colorado directly because the deal wasn't getting done. It shouldn't have been that difficult but in the end, I got the Jeep I wanted and I love it.

We discovered that we are missing remotes and head phone after we brought the new car home. Called our sales rep and he delivered the missing items to our house the next day!

It was a very comfortable experience for my purchase...NO PRESSURE...

This dealership to me has the best costumer service. My salesman Arnaldo "Ace" Concepcion really knows how to reel you in. I only went here to get an oil change and walked around the lot waiting for my car to finish. I'll add that I wasn't even thinking about getting a car, but after talking to Arnaldo for 10-15 min I had my mind set. He is probably the most down to earth salesman I have met.

Called to have service due to safety recall of the airbag inflator. They clearly didn't care about the service from the tone/demeanor of the representative that was on the phone. The earliest appointment I was offered was 3 weeks out and they required a minimum of 4 hours for a service that takes 1 1/2 hours tops (remove some dash trim, nuts/screws, replace R26 unit). Based on the phone experience, not much of a chance I'll bring my truck there....

My experience wasn't good. I made a call not last week but the week before last for a recall on my dodge caravan. They made me an appointment to come in on Saturday 3/25/17 so I get there no problem. I was told it will take about three to four hours to fix the problem. I just get home in my driveway when I received a phone call from Dodge if I had left yet. I'm like duh I'm home now. I was told they didn't order the parts so I'm going to have to wait now. Im thinking how do you make such a dumb move on forgetting to order parts you had a little over a week to order them. I get there they didn't really seem that concerned I was mad. Hey they offered me a slice of pizza for the inconvenience, but I kindly declined the offer. From ready other bad reviews I'm worried they will forget to order the parts and call me to let me know anything. I should just go to the Folsom one. I know great service when I see it. My dad works at John L Sullivan and works in the service department there for many years. He really takes care of his customers. Dodge should learn something from that place.

Bought a brand new vehicle here last February. Salesman was impatient and irritable. We knew exactly what vehicle we wanted, and it was just a matter of deciding how many bells and whistles we wanted on it. He was just so irritated that we didnt settle for the ones without power locks/windows, and that he actually had to search stock for the features we were looking for. He was completely bothered that we'd even mention a lower price than what they had it listed as. He refused to go back and forth about price so we asked to speak to someone else, which I guess was his manager. The new guy was kind and we spoke for a bit and decided on a price, then he sent us back with the first guy, the salesman, a bigger, middle aged white guy. He was just so short with us after we had gotten a lower price. Finally, we were sent to financing and actually had the coolest guy help us. I wish i could remember his name. After all is said and done, they say our first oil change will be free and that all systems will be updated for free each time we bring our car in to be serviced or checked. FF to this year, we just got the change oil light on. I pull into the fast oil change lane and sit there for almost 10 minutes without being addressed. So i got out and went in to ask if I'm supposed to wait in the car or what. They point me to a guy named Dan outside, so I ask him where I'm supposed to start. He says with a smirk that he'll get to me when he can and I should wait in my car...ok. Dan finally comes up and is in a total rush, no greet. I tell him I came for a complimentary oil change which made him seem annoyed for some reason. I also told him my heater/ac has been acting up. He cuts me off to say he doesn't deal with that and I'd need to switch lanes or make an appt, then goes on entering info. After a minute I let him know my navigation system needs an update, and he shut that down too, saying its not included, and I'll have to pay, and he doesnt even deal with that anyways...I told him it was supposed to be included in any service and he says no its not, and that i can speak to somebody else about it. This guy obviously cannot be bothered. So i ask inside and they say its absolutely included, and they double checked for me, and went to inform Dan. They said after the oil change , they can do the update. I agreed. 2 hours later, Dan brings me my keys and paperwork. I'm assuming everything got done, but he says the oil change is complete and that I can speak to somebody else if I want the updated nav system because its a separate charge. I let him know that 2 people already confirmed that its free of charge and I was under the impression that it was already being done. He asked who i spoke to, so i told him, and he got a look of disbelief, walked over to the other employee, and said that he wasnt going to do it and that if i wanted my system updated then that other employee would need to put the order in his own name and take care of it himself. Dan walked off with an attitude and that was the last i saw of him. Gee, thanks Dan. 2 hours for an oil change, after i saw my car being pulled back out of the shop after only about 40 minutes. No system update, and no a/c check. Everything was "no" because Dan "doesn't deal with that". I asked how much longer I'd have to wait for an update, and they said another hour and a half. I don't have am entire day to waste at a dealership, i had to get my son from school so I ended up leaving with no update. This will be the last time I go to this dealership. I drive almost an hour and a half to go there, and I refuse to keep making the drive just to be treated like crap. I'll take my business elsewhere.

Overall my experience was good. The request for references went from two to five to eight I demanded my paperwork so I could leave. They curtailed the request. Bought the Durango. Drove it maybe four hours. Maybe eighty miles. Parked for the night. Misplaced the keyfob. That was fifteen days ago. Today I had it towed to the dealer. Towing $90. Fob $163 Programing $80. Locksmith to break in $90. My bad. I should have made two keys a part of the deal. You bad. You should always provide two keys. Hey...I was excited and wanted to get out with a vehicle. You guys sell vehicles all the time. After I leave the service department here in Roseville and actually drive the vehicle for awhile I'll let you know what I think. Three weeks later. OMG

I called and then went in to test drive a low mileage vehicle that was exactly what I wanted. The original sales person was not able to be there that day so another took his place. At the time I had a check that I had just deposited in my bank and it had a 7 buisiness day hold due to the size of the funds which I had informed them about and the original sales person assured me that this was acceptable. I explained the situation to the new salesman and gave him an exact date that the funds would be available. He too assured me that would be fine. I made the decision to purchase the vehicle after a test drive and made the down payment to hold the vehicle until my finds were made available to me and made certain that everyone involved knew that I was both waiting for those funds to clear and that I was paying for the car in full at that time. No financing was required. I must make this clear. EVERYONE involved knew the exact date that I would have my funds available and each (including the finance lady that took my down payment) either assured me that was acceptable or remained quiet about it. I called ahead on the day I was to recieve my funds AND my car to be sure that it had it's detailing and all needs taken care of and was ready to be picked up... only to be told that a hold period only lasts 5 days and that on the 5th day my car had been SOLD. Absolutely no one had said a word about this and every one of them assured me that my timing was acceptable. The original salesman may very well not have been told that I had made this arrangement but I can only assume that as he was aware prior to that day. As this particular vehicle had specific attributes that I was looking for and is not easy to find in a low mileage used car it has been difficult to find another. I will also add that all 3 of those involved were told that in a few short months I am planning to special order a brand new and much more exotic vehicle through them from the dealer. But with ethics like that it just won't happen. Both sales are going elsewhere.

The entire experience at AutoNation was outstanding! They had a great selection of vehicles and the staff was a pleasure to work with. Ace, Maverick, and Taylor were all very knowledgeable and professional. I would highly recommend them to anyone looking to purchase a vehicle.

The entire experience at AutoNation Jeep was outstanding! They had a great selection of vehicles and the staff was a pleasure to work with. Ace, Maverick, and Taylor were all very knowledgeable and professional. I would highly recommend them to anyone looking to purchase a vehicle.

Loving the 2017 Dodge Laramie!!! Great truck and great people!!!

TK, Travis, and Paul we amazing to deal with. This was the easiest car purchase I have ever had with the no haggle pricing. I will definitely be coming back to do our next truck upgrade!

Stay away! I was a potential repeat customer, and former salesman at Royal Gate Dodge in Ellisville, MO. I was in the market for a third vehicle, I bought my laramie from here, and my wife really liked the new jeeps, so with pre approval from my credit union, and everything in hand. Here comes the bad news. Upon arrival. Ill leave his name out, but a skinny bald man, who was my previous salesman, was smoking out front, as mt children and I entered, he didnt even acknowledge or greet us. We went inside had to find someone in the back. A young man named Justin came out said he was in charge of internet sales. Great! I had a printout of exactly what we wanted with the stock number and vin. He confirmed it was in stock, but could'nt find it. He looked at a overflow lot, but couldnt find it. He said come back another day maybe we will find it....okay..as a former salesman, they weren't busy at the time. I would have made another attempt to find the vehicle, but, we seemed to be interrupting him, so without them filling so much as a up card, we went on our way with our car shopping. Came back the next day, after attempting to find the same model in Folsom and auburn, Ali in Folsom was very polite, but they sold out of that model. The Auburn salesman had a red one, but we wanted grey. So again our young hotshot, was swinging his feet back and forth on a back office desk, again no one greeted us. When he say me heading strait for him, I asked him, if he located the jeep. He strait up said he forgot! Hmmmm, great effort Justin. I told him Folsom jeep was out of stock, but shot me a price, as did the auburn dealer. He said, in a smart ass way, i'm not going to touch that price, good luck with that! Ummm okay....we stopped next door at the Honda dealer, again were shopping for a third vehicle. No hurry, but its Presidents day weekend, I'm off. So i got out if the car ran up to a new crv. Another young salesman approached, I thought here we go again, but Jordon from the Honda dealer was very polite, and not pushy. Having been a salesman, knowing exactly what was gonna happen, with the back and forth, and how much hold back was on the vehicle, I told them what I was gonna pay. Jordon stayed with us till midnight, I drove off with a 2017, Honda crv in grey. Bottom line don't settle, your'e a valuable customer. Don't be treated like crap, at the Dodge dealer, from curb appeal, ti the smoking in front if our small kids, on the front entry ramp, to bot being greeted, to being felt like i'm interrupting. The lack of effort and follow through, by Justin, was unacceptable. If I was the G.M. I would not stand for it. Having been in sales at Missouri's 5 star dealer, I was embarressed for them. Good job Honda, for taking the extra effort. Matt O.

Jim, GM of the dealership, is professional, efficient and friendly! Just a clean, easy place to purchase a truck!

I dropped my wrangler off for a safety recall that needed to be fixed, the woman who answered the phone said no appointments needed. John aviatia is the man in charge of the service department, not only was he rude when I brought my car in, he said it would take a FEW days and he would give me a call. It's been 8 days, 3 voicemails, and no returned calls. I will never bring my vehicle here again!

Good is actually high praise for my experiences over forty-plus years of automobile buying and upkeep. AutoNation has adopted the no-haggling on used cars. If I had not been to other dealerships before hand, I would not have realized that AutoNation's set price was in line with the arduously haggled price at other automobile dealerships. I am fully aware that the service department is an entity unto itself, and am hoping that if I have to use this dealerships service department that it is better than so many I have had to deal with painful ways. Time will tell. But for the buying experience, it was good. Note: Low key (Carmax) salesmanship is still salesmanship, just not so hostile as the traditional way. Still shop for what you want and need. It just so happens that Autonation also had the vehicle that suited me and my needs. Time will tell how well the business relationship will go.

Saw an ad on the internet regarding RAM trucks. I inquired about a RAM 1500 on the "chat" forum and and "TK" answered all my questions, checked inventory, and invited me to come take a look (no pressure). When I arrived at the Dealership I could not believe how trouble free and streamlined the process was. "TK" had the truck waiting upon my arrival, as well a list of other trucks I may be interested in. I could not have asked for a better experience in purchasing a vehicle. THANKS VERY MUCH to "TK", Wais, and Ikalka for their help in the process.

This was really so nice , no pressure Lenny was great and it was in and out! I would definitely go back

I've had an awful experience so far. Two years ago we bought a Jeep Patriot from a dealer in Reno, and ever since we bought it we have noticed major transmission problems. Since then have moved to Roseville Ca and taken our Jeep twice to the dodge dealership in Auburn. Only to be charged $200 just to have them look at our Jeep and say "Theres nothing wrong with it. Thats just the way it is" and they dismiss us. Well my husband is now joining the Army and leaving for boot camp in a few weeks. I'll be left to raise our 6 month old and 1 1/2 year old girls by myself for 6 months. So he wanted to buy me a bigger and more reliable car (since every time we drive the Jeep we feel like its going to die any second). We went to Carmax in Roseville and they told us they would only give us $4,000 for our Jeep ( which we spent $15,000 for) because the transmission problems are so bad, and the 4wd isn't engaging. We've also been to two other places and they offered us even less than that. All times we were told to go back to Dodge and make them do something about it. Cause even those people who drove it around the block can tell its completely unstable. So we decided to go around the corner to AutoNation Chrysler Dodge Jeep Ram Roseville. From the moment we walked in the door we could feel just how much they cared. Which by that I mean there was no way they could possibly care less. We went up to the desk and the man asked us what we wanted (pretty much just like that). I told him our story, how our car is still covered by warranty and every dealership we take it to won't give us anything for it cause of the transmission problems, and that we need to get it fixed before the warranty is no longer valid. He basically said "Yup. Thats how all Jeep Patriots are. I've had three in here so far and it didn't end up good for any of them" Me: "Well we keep getting told to bring it back to Dodge but nothing ever comes up when they run the tests and they keep saying theres nothing they can do and that nothings wrong." Him: "Yeah theres nothing we can do if it doesn't come up on our machines. But we can check it again for $175.00." Me: "So I have to pay $175.00 just to have someone drive it? Drive it down the road! As soon as you start driving you can tell somethings majorly wrong! It hesitates WHENEVER you speed up. It whines when you go up any kind of hill (Especially in the mountains). And when we put it in 4wd it doesn't click in! It slips all over the place. Him: Wow calm down! Can I just have your keys?" Now at this point Im standing there bawling in front of everyone. I felt so alone. No one cared. And no one wanted to do anything. Does anyone have a heart anymore? Good Lord! Im soon going to be a single parent with two babies and everyone at dodge just cares about the money! All I want is someone to freaking fix our car! And now since its taken so long and everyone keeps turning us away and dismissing us, our warranty will be up next week. And I'm going to be stuck with two babies and a car that could break down at anytime with no one here to help me. Well I decided to give them a chance ( cause what else can I do at this point?) and leave my car and have them run their test again (for the third time) If nothing comes up on their machines again I'm going to either get ahold of the Better Business Bureau, get a lawyer, or a news station. Whatever I have to do. It just isn't right to leave a mom with two babies in a broken car. I don't care who you are. Have a heart! There's so much more in this world to care about than money!

Cullen hooked me up with my dream car! Just what I wanted with no stress and no haggling. Hoping the future service is just as great or even better than the sales experience. Thank you!

I own a few of pricey cars including a new Viper and Ram 2500. Both are built like GARBAGE. Save your money and buy anything other then a Dodge. My cars spend more time with AutoNation then they do in my own garage. My name is Claude Elhadj and I can care less if AutoNation ever services another. I'm trading them in across the street at Chevrolet if I can get all the check engine lights off. Plus anytime something breaks on your car they will try and pawn the break on someone else. SHADY!!! BTW THE PART THAT WAS BROKEN HAS A DEALER COST OF 76 DOLLARS AND TOOK ME 15 MINUTES TO INSTALL. THE ADVISOR QUOTED MW $475 FOR PARTS AND LABOR?????

Jeep stopped in traffic full loss of power. Towed to wonderful Five Star Auto who diagnosed for free and said loss of communication system only Jeep can fully diagnose and fix. Towed into AutoNation. After a 5 day wait I had to call in to Jeep myself only to be told it was a loose battery cable and was ready to go. Despite informing them that was impossible, had personally checked cables, Five Star Auto also, technician Dave Larrabee insisted battery cable. Also despite my telling him the car never lost battery power through lights radio Windows console readout and displayed an error message about shifting to park that if you Google it is common in 2014-15 Jeep Cherokee Sport. Easy to find issue. Still insisted battery cable. Picked up car. Made it two blocks down the road. Car lost power again while driving. Nearly caused accident in front of dealership. Management did show good impression of being concerned and offered loaner car. Discovered on my own this Jeep had recall that service technician had failed to bring up. Called to inform recall match car failure exactly. Recall was for transaxle wiring repair. Recall stated loss of motility power while driving. Read out error will show shift to park. Identical to issue my car was experiencing. Called Dave Larrabee and went into dealer in person with recall notice in hand. Left after very condescending experience. Informed him recall notice said should dealer refuse replacement for any reason contact National Auto Safety Hotline in mediately as this defect can cause a crash. He said he would have to talk to his boss. To discuss a federal recall mandatory repair? Called several days later and was informed car was simply low on oil?! Low on oil does not cause car to come to screeching halt while driving. Nor explains readout error on dash. And regardless recall repair is Federal mandate so even if this experienced service technician actually thinks a car will stop dead in its tracks from being low on oil, recall is still in place and he failed to repair. Wants to put me back in a vehicle that is federally mandated as unsafe to drive. And not that it matters, but latest Jiffy Lube was early December on nearly new 2014 vehicle. Low on oil not likely, doesn't cause that kind of vehicle behavior nor does loose battery cable! And recall is mandatory so no place for debate. This driver's safety on the road as well as the safety of all those who encounter my unrepaired car apparently of no interest two service technician Dave Larrabee. Only reason for posting this review is I'm having a hard time going over his head and Jeep at least seems to care about publicly poor reviews. If not death traps being released to drivers in federally mandated undriveable condition, but hey at least the oil's topped off a little. One last item. Despite a letter showing dealer responsibility for all costs, Dave Larrabee also refused reimbursement for $170 diagnostic once recall was discovered. Letter states plain as day if dealer refuses to cover costs please contact immediately. Showed it to Dave. His response was, "well how am I supposed to cover the cost of my diagnostic?" Take it up with Jeep Dave. When the company you work for itself issues correspondence saying repairs are covered, the technician doesn't revoke coverage. Summary. Important safety recall describes exact error experienced in car. Loss of motility power. Read out shift to park. Technician insists it is loose battery cable then low oil causing car to come to screeching halt? Refuses recall repair or recall repair cost coverage issued by Jeep. Sends deathtrap back onto road unless management gets involved. Anyone concerned? Perhaps just waiting for the future lawsuit after double negligence causes fatal accident? Or we could back up and do this the right way, repair the recalled malfunctioning systems, cover the cost as Jeep and the federal government require and show a little concern for Jeep drivers and anyone near them staying alive.

I took my Jeep to them on Jan 15th with an issue of water leaking into my driver's front and rear floor boards. I was told that this is an issue that has recently surfaced with my type of vehicle. The service advisor said that they knew how to fix it and that they would have to take the interior apart to dry out the carpet. This should be completed by Thursday or Friday. They sent me to Enterprise to pick up a rental that they paid for. So I get the Jeep Patriot, worst vehicle ever, but that is another story. I called the service advisor that Thursday and inquired about my car. I was told the carpet was still drying and should be ready on Monday of the next week. I call back on Monday and the service advisor is off that day and no one has a clue what's going on with my car. So I go there on Tuesday only to be told that the carpets are still drying and should be ready by Thursday (again). I asked what they were doing to dry the carpet. I was told it was out of the car handing with a (as in one) heater on it. At this time I looked at the FB page for AutoNation Jeep and to my surprise, I see all of these really bad reviews regarding the service department and the lack of help from the Service Manager. Thursday comes and goes, I get no phone call from anyone at Jeep. So I call Friday morning to speak with the service manager! They transfer me to his phone, to which I left a voicemail. I decide to go to the dealer on Friday and talk to the service advisor l and ask what is going on with my car. AGAIN I was told the carpet was still damp and would be ready on Monday!!!! I told him that I was not happy due to my vacation has been interrupted by this inconvenience of them taking so long to fix my car. So today I called to find out what's going on with my car. I get transferred to the Service Manager yet again, but get his voicemail which worked so well the first time. So I immediately called back and asked to speak to someone about my car. The lady on the phone said the service manager was just there and now he is in a meeting and would call me when done. I waited for an hour and no call, so I got dressed and drove to Jeep. I walk in to the service area and asked the guy if he could tell me what's going on with my car. I explained to him that I was going impatient and dismayed by the service I have been getting. I told him that my car has been there for two weeks and it shouldn't take that long to dry out carpets. He looks at the computer, tells me he has to talk to the tech. So I wait for about 25 minutes. He comes back and tells me my car was finished this morning. YET NO PHONE CALL from anyone!!! I finally left the Jeep dealership after being there for an hour and half!!! I will never go back there again for service!!!

👍👍

I am happy to have my car fixed. There was a bit of a miscommunication between myself and the service rep. When it came time to pay I was surprised by the amount I owed. My only recommendation is that you get a copy of your quoted price for parts and labor.

Intake was excellent, Jason was outstanding in personally handling my service request. We spoke on the phone several days ahead to make sure that the needed parts were received so work could be complete.

Do NOT go to roseville dodge in the automall to get service...seriously worst ever. Here's my last week: TUESDAY-drop truck off at noon to get looked at because water is leaking out of the drivers side "oh shit" handle, told we'll get a call in a couple hours TUESDAY around 4- I finally call and no one picks up, I show up IN PERSON and they tell me they can't find the service advisor, he left because he's sick so my car hasn't even been touched so they give me a rental WEDNESDAY- hear nothing, I call around noon and leave message, they call me back and tell me "are you sure it's leaking?" � yes, obviously. I show up around 5 to get car seats out the truck, I open the door and voila! It's leaking. I'm told they'll get someone out right away THURSDAY- I hear nothing FRIDAY- I get a call from the service manager saying they figured it out and they had to order a part, it'll be there Saturday and done Saturday. Yay!! SATURDAY- hear nothing, I call at 530 and get told "the part came in at 3 so it didn't get worked on" I ask where my advisor is, apparently he still hasn't shown up to work and is MIA SUNDAY-closed MONDAY- didn't hear anything, called and left a livid voicemail for the service manager TODAY- get a call at about noon from the service manager saying everything is done and they didn't a free oil change for me. We go and drop the rental off and go to the dealership and we get "ohhh looks like they didn't close the invoice out so we have no idea if it's done and we can't release it until we get the paperwork from the manager you're gonna have to come back tomorrow"...thankfully instead of making us go back to enterprise they gave us a car off the lot. TOMORROW- who knows if I'll have my car back!! �� I will say the main fault lies with the service advisor dan orum who went MIA and didn't communicate with anyone. Everyone else I talked to was super nice and did what they could to help but this last week has been hell with this whole thing.

I came in just for an oil change yesterday. Sat in my car waiting for a service advisor to come out and help me. As I'm sitting there, another vehicle pulls up and they get helped before me. Then a few minutes pass and one of the maintenance guys asks if I've been helped yet and I told him no, but the vehicle behind me has. So, he goes in to check with a service advisor and comes back out to inform me someone would be out shortly. So, finally after sitting there for almost 20 minutes, a service advisor finally comes out. Really? Why should someone have to stay in their vehicle instead of being able to go inside to get an advisor? That's what I am told everytime I come there for service. Then to be passed up and the vehicle behind me taken care of first? That's bad customer service. Good thing I really had all day to sit there and wait to get my oil changed.

Poor Service Department. Service is either extremely slow or understaffed. Either way it's unacceptable way to handle business for warranty service. On two attempts to schedule service, it was nearly a week before they could examine my vehicle. These were for serious repair issues and I was unable to use my vehicle. Fortunately the dealership in Folsom has been able to schedule appointments in a reasonable amount of time.

We just had two major problems with this dealership. We were told our three year old car needed a two thousand dollar repair. That's completely insane to begin with. The second major problem is that we were told that our car would be fixed in two days. It's now been close to three weeks. Not only that, but we've been unable to get in touch with any mechanics or anyone who has a clue about anything to do with our car. The receptionist has no idea what is going on and so our car is, in a way, lost. We'll have to stop by in person later today. I somehow highly doubt the vehicle will be ready or that they'll even have a clue in person either. EDIT: The General Manager's phone number you just gave me actually goes to the secretary. You guys are so phony and give people the workaround. You inconvenience people with their time and money. You get my car fixed and give it to me now, I'll update this to three stars and remove the negative comments. I can't update it to five stars because you would never deserve that. I'm still out two thousand dollars and three weeks. I should have paid attention to how low Dodge/Chrysler is on the customer satisfaction rankings. I went for a cool looking car and got burned. I think that's their entire gimmick. Beware. 2nd EDIT: The secretary transferred me to the General Manager and of course he didn't pick up either. I'm leaving voicemails to nobody and my car has been held for weeks. This almost amounts to a crime. I'm paying payments on a NEW car that is in limbo indefinitely and that had to have thousands in repairs. I may call KCRA or the authorities.

Highly recommend AutoNation Roseville. 3 words: Professional, Fast, & Reasonable.

Was a good easy experience and they worked with me to make things happen better than I thought.. Thanks the sales GM, Lenny, and finance manager.. they are the best

Not possible to reach service advisor

It was terrible. I made an appointment 3 weeks earlier, and got my Jeep to the dealership at 7:50 am. I had an activity planned for that evening. At 3:30 pm, I got a call from the dealer saying that they couldn't get to my car that day and had to keep it overnight. After telling them that I had no other transportation, the dealership said that they could get me a rental car, and that I would be called within the half-hour by the rental company. After an hour, I called the rental car company, and was told that the dealership shouldn't tell customers that the rental car company would call because they don't. It took me another hour for the rental car company to send a shuttle -- and I missed my evening appointment. Then, the next day, I never heard from the dealer until 5:15 -- as I was walking out the door for another appointment that night. I had to cancel that appointment to return the rental car and get to the dealership to get my car. Had I been called around 4:30, I could have returned the rental car, and been at the dealership to get my car on time. What's the point of an appointment?

I can always count on Jim Rentzler to take care of me. I buy 12 or more cars a year and every time I come to his dealer he makes me feel like a friend and does everything in his power to not just get a deal done but get the best deal done and really listens to what I am looking for to get the exact car.

I can always count on Jim Rentzler to take care of me. I buy 12 or more cars a year and every time I come to his dealer he makes me feel like a friend and does everything in his power to not just get a deal done but get the best deal done and really listens to what I am looking for to get the exact car.

Travis made the experience comfortable and smooth. He listened to my questions and concerns and I didn't feel disprespected or presssured as has been the norm with most of my previous car deals. I chose to lease my car from this dealership, which is 45 minutes away from home, instead of the dealership in my town because the service I received from Travis at this dealership exceeded my expectations.

The explanation of my 4-Star rating goes like this: I received the level of service you'd expect from a car dealership. They 4 stars because both the sales rep and the finance rep were very courteous and friendly (without the typical dealership 'feel'). The manager was not so helpful when it came to negotiating. They advertise as a 'one-price' dealership which they want you to think means you don't have to worry about haggling over a price. What it really means is (pause for dramatic effect) THEY won't negotiate the price no matter what; which takes the fun out of going to a dealership. But based on the service I received from the sales and finance reps, I'd go back.

Poor customer service. If there is a negative star, I would select it. I stopped by late on 12/27/2016 and the salesman who greeted me gave me nothing but all the reason why a deal cannot be made on a Dodge Ram 2500. Looking at their site and the mfg. rebate the price is already in my budget but he insisted the deal can't be done. Elk Grove Dodge, here I come. Let's see how your sales team treat me and other customer.

Drove from so cal to Sac. Due to them having great deals. They had the truck I wanted and financing was great. Lane made the buying process easy, the road trip was s plus.

Straight to the point fastbfriendly process. Ended up buying 3 cars.

My first service appointment here. Tire rotation, oil change and multipoint inspection. Appt was at 3:15pm, I received my call that car was done around 4:30pm or so same day for pickup. Great! Get there around 6:15pm after work. Somehow my car fob/keys have been physically misplaced? 2 porters, 1 cashier, and 1 hour later and I am still sitting here waiting for my car and keys. The porters and cashier are great and are really trying to help. I am extremely nervous and very upset because of the reviews saying their vehicles have been stolen off the lot. Is my vehicle next?

Outstanding experience. Everyone was focused on making the process perfect.

It was okay the sales people were okay the problem came after delivery which mind you the delivery was not done right literally came out and said here's your truck left me at the service department with the service Tech airless tires because the pressure lights are on I got it on the road on the freeway and it started shaking vibrating I called them went back they told me to wait till Monday and to drive it and it should go away I waited till Monday the vehicle was still shaking when I hit speed 65 or 70 they didn't clean the vehicle very well wipers smeared anything that was on the windshield including Rainwater so they had to be replaced under the head was full of dirt or dust and spiderwebs mind you this is a brand new truck 50 miles on it that I paid $40,000 for we had the truck for a total of 4 days two of which it was in the shop they called me the second day and said that they could not figure out why it was shaking and I continue to drive it and it should go away I told them that it needed to be fixed the sales department said that they're doing me a favor putting new tires on it and mind you this is a brand new vehicle I wouldn't go to dodge again two times I've got two trucks there and both times I've had problems this time they didn't even offer to compensate for the time or headache of me having to lose out on work and keep going down there to dodge and then they turn around and say well we gave you a good deal on it which it really wasn't I worked at car dealerships for years I know what should have been done and what should have been done they sent the vehicle out needing 8 software updates and recalls needed to be done which is illegal and the last straw was the fact that they were saying they were doing me a favor by putting new tires on my brand new truck again I wouldn't go to autowest dodge Roseville call daycare is moving cars they don't care sound or not. The service department on the other hand was great they can only do what the sales department approved and again sells doesn't care about the customers they care about moving vehicles.

Just came in to browse while my car was being worked on , lots of pretty new cars. The building is especially cool from the front with the big glass in the front.

Service department took all day! Was suppose to be called back by john in 30 minutes but that never happened, then was put on hold for at least 45 minutes! Then to top it all off! The mechanics fixed the problem , but created another! Would be different if this was a isolated event but this has happened 3 times! Once you purchase the car/truck they don't care about ANYTHING! All this happened on 11/21/16

I shopped around all day for a Ram 3500 that would suit our family's budget and needs. I wasn't finding what we needed, until I called Autonation Dodge Chrysler Jeep Ram Roseville. Lance, the salesperson was very helpful. I have a newborn, therefore time was of the essence. We negotiated a price on the phone and settled on a price that was within my budget. He had the truck I was interested in pulled around and ready to test drive when I arrived. I was in and out of the dealership within 1.5 hours with no hassle.We are very happy with our truck and our overall experience.

I flew in from Texas and went straight to this dealership from the airport. The car I had previously picked out from on the internet, was sitting at the front door waiting for me and I was very impressed. I wanted the car, and was not able to purchase it until the next day, so the dealership held it for me on my signature with no money down. Very nice also. The next day, we went and purchased the car. Everyone was very professional, friendly and fast. We were in and out in under 2 hours! Best car buying experience I have ever had. Thank you Lance!

Took vehicle in as it would not start after being driven, however after sitting for 2/3 hours it would start. Battery fully charged and there was power to the starter but when the key was turned nothing would happen. It took 4 days to diagnose the problem with no calls from the Service Department what was happening. When I was finally contacted on A Friday afternoon was told the car would be ready late Saturday afternoon. However was not contacted until Monday Am and was told the vehicle would be ready that evening. Late on Monday was contacted and told the part had not arrived but would be in Tuesday AM and would be ready for pick up late Tuesday. Again no one called and I finally called late Tuesday afternoon and told jeep was ready, after a week in the shop. Problem appears to be fixed but the inability of the service tech to diagnose the problem and the lack of communication from the service department was very frustrating.

Excellent all around. I'd give them 10 starts if it were available!

Good selection

this was the 4th vehicle from autonation.will keep coming back,

Hello everyone. I recently purchased a 2016 Dodge Charger R/T Road & Track model in B5 Blue from AutoNation CDJR Roseville. I would like to thank Internet Sales Manager Lance Bates and General Manager Jim Rentschler for offering me a generous deal and providing great customer service. The transaction was smooth and I was given a very decent value for my trade-in. If anyone in the area is considering the purchase of a Mopar, I suggest you visit AutoNation CDJR Roseville first. You won't be disappointed!

Businesslike, no surprises. Have received poor service at the Auburn dealer and have always been satisfied here in Roseville.

The salespeople dog you from the moment you park. You're barely out of your car before they accosted us. Then the salesperson followed us around like some creep. Very uncomfortable experience. Won't be back

i had an engine light on & went for sched appt. prob is that Dodge doesn't seem to be able to fix this. Light is on & I phoned for another appt, but no response from Dodge. Now I will have to pay again for another service call, wait there ( which is not the easiest thing for me in a wheelchair) I have an entervan & dodge just has problems fixing what goes wrong!!!! I leave with it worse than when I come in!!! So disappointing!!

Love you guys! going to this location since 2002! Service Advisor John Avitia is just a nice person! Tech James Robinson always does a great job!

We had a very good experience buying a used car at AutoNation in Roseville. Chris L in particular was very helpful. He was very up front, worked hard to get us the information we asked for quickly and never added any pressure. He made the process very easy.

Our service advisor John Avitia is always excellent, he reviews the vehicle information with us, and provides excellent support. We live about 30 miles from the dealership and have one closer to our home, but have always received nothing but excellent service from the Roseville dealership that it is worth the extra miles to have our truck taken care of there.

The Service Rep, Dan Orum did a nice job of handling my request for service, however the cost for that service was considerably beyond my budget. The dealership was 3 times the cost quoted me by another automotive provider for the same repair. For fixed income retired persons you have to shop for the best deal and the winner is, lower price! Harry

Toby was awesome. He took care of everything very quickly, called me when it was done and the work was done well. Much appreciated.

I made an appointment for routine service and software updates at 1:45 PM. Appointment was for "paperwork" only. My car didn't get serviced until next day, which I only found out after calling several times the next morning (and no one was able to tell me the status of my car). Dealership had my car for almost 24 hours for routine maintenance (with no customer contact for estimated time of completion). What advantage is there to setting an "appointment"? Great job of selling, but not so much on the service end. Will not be returning for service at this location. Surely there must be a more streamlined way to have vehicles serviced (with customer contact BEFORE they have to call and check on their vehicles). IF YOU NEED MORE THAN ONE DAY TO SERVICE THE VEHICLE, THE CUSTOMER SHOULD KNOW THAT UP FRONT! No disrespect to the mechanics (outstanding group!), but the PROCESS needs to be ironed out.

Service tech got me in and out in no time. Had some regular maintenance and repairs done. Was kept well informed.

Love my 2003 Durango but now needed replacement so thought new Durango would be needed. Went in but found model redone inside so dogs would not have headroom. For the most part the new Pacifica fit the bill.

Overall is was good. However your hourly service rates are too high. About 30% higher than an independent. I had my Jeep at this dealership due to an ignition switch recall. I was experiencing probelms when starting the car and was in hopes is was due to the ignition switch. It was not and I could not get the jeep to start once the ignition switch was replaced. I was stuck and at the mercy of the dealership. The cost I paid your dealership to replace the starter motor for my V8 Hemi engine was $150.00 higher than an independent repair facility. I also had to pay a diagnostic fee of $75:00 for them to inform me I had a top differential mount that was broken and in need of replacing. The estimate to do this was an additional $600.00. I then decided to take it to an independent. The mount was half of what was quoted me and the labor was $200.00 less. In today's economic times, everyone has to do what they need to do to keep costs down. Dealerships need to recognize this and adjust the hourly rates accordingly.

awesome, john the service manager was super. iam very happy with my service.

I learned generally expect to have a miserable time at a car dealership. I expect purchasing a vehicle to be a version of going into battle. I expect to be gouged by service departments. I expect to find morally questionable behavior from the moment I walk in the door. Autonation CJDR has consistently defied those expectations. Purchasing (twice) was rather easy and pressure free and their service center has just been consistently outstanding. Their staff seems genuinely happy. There is clearly some genuine leadership going on at this dealership. As surprised as I am to be recommending a car dealership, I give them a very high recommendation.

Lance was able to get me a good deal on my new car after the one I wanted had been sold.

Had a good experience. Drove 4 different car before I knew what I wanted, Alex was very patient with us.

Very easy to work with. The salesman went out of his way to get me the car i wanted for the exact price I wanted. Shouldn't promise things that are 100% in their control though but overall very pleased.

I went thru the express lube. I showed up at about 10:30-11am and was 3rd or 4th in line and was done within 45mins. They answered all my questions and even told me some great info that I didn't even know. I'll definitely be taking my fiat back to them!!!!

JOHN MY SERVICE ADVISOR WAS GREAT. EXCELLENT SERVICE.

Just wanted to say to everyone that is looking for a new or used automobile to go to Auto-Nation Chrysler Dodge Jeep Ram Roseville. I just treated myself to a Jeep Patriot 2WD. I am very excited about my new car, and really enjoyed it. I just love the new car smells and the way it drives is fantastic. Thank You Auto-Nation Chrysler Dodge Jeep in Roseville, California. I have told a couple of my friends and they too were able to get picked up and left with a car on the very same day. This is my second time buying from Auto-Nation Chrysler Dodge Jeep Ram Roseville

It was a horrible experience! Lots of money spent and our truck was in the shop all day just to replace a dead battery. To top it off, when my husband went to pick it up now none of the locks work and they said that would be another $150 diagnostic test when we just paid for one to find out we just had a dead battery. So it was $150 for the diagnostic test another $150 for the battery then they wanted another $150 to do a 2nd diagnostic test. Needless to say, my husband left mad. They want to charge $150 every time they have to blink their eye. Plus our truck is under warranty but they said that would be another $100 if it's something under warranty. We are NEVER buying a Dodge again and Roseville Dodge Service is a joke and rip off!!!!

We purchased our new Ram 2500 2 weeks ago and am very pleased, not only with their professionalism but with the stress free environment. Lance Bates was extremely knowledgeable about the trucks. When I've gone into dealerships in the past i have felt that i knew more about the vehicle than the salesman. This wasn't the case with Lance. I could not stump him with a question. He knows these trucks inside and out. I wouldn't hesitate to recommend the dealership or Lance for your future vehicle purchase.

Thank you � We love our new car. You were great to work with!

General Service no problems Dealer needs more parking for customer

This was the best experience we ever had. Phil and Jim you guys are awesome. We will NEVER shop anywhere else again! Thanks so much. Eric and Denise Kostenko!!

I initially called to have a headlight replaced, an oil change, and 2 recalls completed on my vehicle. I dropped my vehicle off on 9/15/16 expecting the repairs to be completed by the next day. The repairs were in fact completed the same day and i received a call that i could pick up my vehicle that evening. unfortunately i was not available and i let the caller know i would be in the next day to pick up my vehicle. I showed up to pick up my vehicle and was told someone would be right with me. I waited 20 minutes and went back to the counter only to find the cashier had to call it in again because nobody was working on getting my vehicle. I then proceeded to wait another 40 minutes because an employee blocked my truck in and the employee could not be located to move the van that was blocking my truck. unfortunately as well i did not check my paperwork to ensure all repairs were completed and last night i noticed that my headlight was still out and was not replaced. I checked the paperwork and it was not on there. Staff was friendly but service was less than i expected.

Last Sunday I decided to look at a new truck. Phil and the rest of the staff took wonderful care of me and pulled what I thought to be an impossible deal together. I am very happy with my new truck and am very thankful for such a wonderful experience.

Love, love Greg he always so polite and takes care of all my concerns!!!!!!

This is a review in progress, to be updated as events transpire. I purchased a (used) 2015 Ram 1500 on 9/15/2016. Everything about the car buying experience was pleasant and straight-forward. I have no complaints in this department. What concerns me is that my vehicle came with ONE key. That's not usually a giant problem, but this model uses an electronic key integrated with the remote lock/unlock. The price quoted by AutoNation's service departments was $218 for the part, $75 to program it. Let's just stop and examine that for a moment ... nearly $300 for a KEY. You can buy a 40-inch Sony TV for that amount of money, a new iPad or even a laptop. There is simply no legitimate reason for this kind of price. Daimler/Chrysler sells millions of cars per year, so this is a mass-market item by any rational definition of the work. There is no magic unicorn-dust or special technology at work here. It's pure and simple gouging, and cannot be excused as anything else. I'll post updates as this issue transpires, but for now my experience has gone from 5 stars to 1 in minutes.

Specific servicing needs based on previous multipoint inspection findings

Went in for my 1st of 7 free oil/rotation services. Went for synthetic upgrade and they found 2 updates for the control system.

The people at dodge are always friendly and helpful. Jason Jones was great and kept me posted on everything. No complaints about any of the customer service. Dodge brand in general I will never purchase again. My vehicle is falling apart and it is only 4 and a half years old. It is at the dealer every month for something that has gone wrong. I am completely unhappy with my dodge grand caravan.

The guys were great. The deal was quick, and where I needed it to be. This is my 3rd vehicle from Auto Nation Dodge and it wont be my last.

My experience with this dealership was great, no pressure to buy .Steven Nekrassoff was your sale associate that helped us and he was very nice and professional.

I bought my dream truck with no hassle at, and for a great price. great folks down there. Thanks Phil Gibson. It was a pleasure to purchase my first new vehicle from you. I bought a 2016 Dodge turbo diesel 2500 big horn 4x4 truck. What an amazing piece of machinery. I love it.

Everyone there at Auto Nation Dodge were Great but especially Chris Ashley!! He made sure everything went as smooth as it could go and I really appreciated that.Hopefully I won't be needing to see them anytime soon but if I do I know I will be Taken care of with respect and professionalism.

Both driver and passenger side airbags had to be replace on a factory recall. Unfortunately the dealer only had the parts for the driver side airbag. So the repairs could not be completed and will have to make a return trip. That the reason for the less then perfect overall score.

I saw a vehicle I wanted and worked with the Salesman Todd who was very helpful and actually really knowledgeable about the Jeep I was looking at. The time I had to spend at the dealer was a little long due to some other buyers working out deals but Todd talked to me quite often during my wait which made it better. Hie boss was also very congenial and seems engaged with keeping the customer happy. Very good experience.

Disgusted with this dealership and service department....Next time I will try craigslist...at least I know I am getting BF'D!...I would give them 0 stars but it won't allow me to. GO ANYWHERE BUT HERE....So I picked up our vehicle on Saturday, first off, the service writer never called me back. He knew he was not going to be there Saturday, and no one called me to tell me it was ready. Great service. Next I made it crystal clear I wanted my old parts back....Since the service writer wasn't there and he didn't bother to mention nor write this down, no parts were returned. When I did get there the guy filling in, said " You know we could go look but I can't guarantee they are YOUR parts" . Then said he would have the service writer call me on Monday.....It's Wednesday...BTW if you all really cared, you would be calling me.

Travis Snyder was fantastic, not the typical car salesman!!! All salesmen were great! The woman in finance was kind and lovely as well. We spoke to Taylor several times and he was helpful. We have some work on the car pending with Wais, but other then that service was great!! After the work is completed I will update to 5 stars! Thanks Autonatation jeep Roseville for our beautiful jeep! Angela & Edward Haney.

I think your entry service waiting line is an accident waiting to happen!! I think you consider the parking area on the right side of the existing waiting line, this should be used with numbers that give priority to the customers arrival.

Warranty work completed correctly and on time with a smile!

The technician was knowledgeable along with the service advisor. The job was done on time and on budget. There were notations on the service order which were listed as customer refusal when no one asked me if I needed them done. Overall 4/5 is fair representation of their work output

I was extremely excited to get a safe and economical car that would fit the size of my growing family. I purchased a used Dodge Grand Caravan with 20,000+ miles as a certified used and thought that I was getting a great deal. It has been 6 months and my Airbag sensor is on and I have wires that have come loose in the Drivers side sliding door, not to mention that within days of purchasing the vehicle the passengers side window and locking no longer worked. I brought the vehicle in to service with an appointment and they refused service to my sister in-law the secondary owner of the vehicle stating they could not find her in the computer as having authorization to get the work done. We live about 45 minutes away so it was a wasted trip in both time and gas. I have since had several phone calls with Dodge and they have not found myself or my sister in-law in the computer on at least 5 other calls. I have since dropped off the vehicle to be serviced and have the issues fixed. They are charging me $150 to just find out what each issue is and then if it is not covered under our extended warranty then we will have to pay plus may not have anything approved. They since told me that nothing was covered and I very aggressively told them they needed to look harder, amazingly they called me back to say they just found something that was over looked and they would see what they could do. Just received a phone call saying the wires are covered, but not the airbags or the door. I still will be required to pay them diagnostics fees and a deductible to get one item fixed. I wish I could just give them back the car and call it even!!!!!!!!! I am extremely disgusted with the "AUTO NATION" and Dodge at this point and warn anyone trying to buy a safe family car to not trust them!!!!! I would like to say that I have bought used cars from both Toyota and Nissan and have had no issues with bringing the car in to be fixed or have I had any problem with them finding me in the computer! So be warned to be extremely careful about trusting what they say and look at all the fine print!!!!!!!

This was my first visit to Autonation Jeep in the Roseville Automall. I was weary about using a "Dealership Service Department" but I had such a great experience with other dealerships (like those in the Niello Company), so I thought for sure an Autonation dealership would value their customer retention as well. I wonder how this is all going to play out… I will add an update if I receive any feedback from their customer care department. Here’s what happened: *** 1) There was not a thorough job done on inspecting and/or handling my vehicle *** After waiting over a week to get an appointment opening, I brought my Jeep Liberty in for routine maintenance and to make sure everything was up-to-date as it hit 50,000 miles. There was an overall inspection done of the vehicle of which I received a report that deemed everything (except 2 minor fluid changes) to be “OK.” (Tires: OK - Brakes: OK) Just after I picked up the vehicle (which was returned to me filthy by the way), I noticed a faint squeal in the rear. A week later the noise had increased to a loud screeching and I decided to bring it back into the dealership. *** 2) My time was not valued.*** I called on early Monday, and I was unable to speak to anyone about my concern until my call was returned just before noon on Tuesday. I was asked to bring the vehicle in on my way home from work at 5:00pm and the service rep had forgotten that I was coming. He almost left for the day just as I pulled up. He heard the squeal (that happens while the vehicle is moving), and told me it needed further inspection before he could make an accurate call on what might be wrong. I made an appointment with his partner to return on another day. I brought my vehicle into the dealership at 7:15am on Thursday, and waited 12 minutes in my car for someone to come out and finally check me in. After I was promised by an advisor that it would be a very quick process, and that I would certainly be at work on time at 8am, I ended up 30 minutes late for work. *** 3) Shady business practices *** *** 4) Poor attention to detail *** At 11:30am I received a phone call from the dealership service department informing me that my vehicle "definitely" needs new brakes in the rear and that is what is causing the loud screeching noises while my vehicle is in motion. After I threw a fit and told them to get my vehicle ready for pickup, they then offered me a 25% discount on the service to replace the brakes. How can I trust that the quality of service to replace my brakes if they didn’t even see that they needed replacing upon inspection? To top it off, when I went to collect my Liberty, my service advisor was out to lunch (she knew I was coming at that time) – go figure. I had to rely on the cashier to communicate with me on my vehicle. I requested a measurement number on the existing wear brake pads. They were unable to provide me with a specific number, and said that they “don’t recommend brakes unless they are under 2/32” – but would not give me an exact measurement. Also, just as a tedious misjudgment of detail, instead of “Liberty” written on the keyring, it was “Commander.” I cannot even trust these people to know what type of vehicle they are working on, how am I going to trust them to make sure I am going to be able to stop when I step on the brake pedal. NO THANK YOU.

I was a little disappointed in the overall experience. The check in process was fine. I was having some routine maintenance as well as a recall repair on the transmission control. I got a call that the car was ready 4-5 hours later and a recommendation that I get new tires soon. That was all fine, efficient and professional. So, the main problem was on pick-up. There was no one to go over what maintenance had been done and if the repair on the transmission in any way affects how I operate the vehicle. Also, no one really new where my car was at. I was sent out into the front lot by the women at the cashiers desk and was told my car should be out there somewhere and my keys are in the car. I looked around for 5-10 minutes and did not see my car anywhere. I returned to the cashiers desk and told them I did not see my car. She went somewhere to get the key fob (I thought this was supposed to be in the car?) and followed her out to the lot to find my car. She did not see it either and resorted to pushing the emergency alarm button on the fob and following the sound until she found it in the back lot. She then drove it out to me. This inside of the car was a little messy with oil/grease smudges on the console and transmission lever. This was a little annoying as well, but by this point I just wanted to pick the vehicle and get out of there. The delivery of the vehicle was basically disorganized and unprofessional. I spent around $800 on some routine maintenance for the vehicle and no one could find it for me and it was returned rather "dirty". It think it was a pretty busy day, so I can understand some of this, but in the spirit of constructive criticism, these issues should be fixed.

I set an appointment to fix a problem with the window - it makes noise at higher speeds. I also timed the appointment to have and oil change at the same time. I left my car for 7 hrs and upon return found it sitting in the parking lot without services being complete. I was told "they just didn't have the time to get to it". It would be one thing if they evaluated the problem and needed time to fix it...but they never even looked at the issue. No one called me to inform me of the delay. What is the point of making an appointment to have something fixed if you can't get to it. Now I have to bring my truck back to the shop. It's a waste of my time and evidence of a poorly run servicing operation. Frustrating.

John Avita is the best. He has been my service manager for nearly 20 years. Took good care of my truck and the price was affordable. Thanks John. Greg B

I am beyond thrilled with Don Harmon. I wanted to surprise my husband by having the factory backup camera on his 2014 ram 2500. Don went above and beyond to assist me to be sure it happened! Then, my actual cost came in below the estimate so it's a double gold star!!

This was my first experience with auto West Dodge Chrysler ram and Jeep. I was very satisfied with the facility and the people especially Don Harmon.

Service Rep was swift to check my computer readings and get me checked in, very pleasant, and my service was completed quickly. No surprises on the bill they went over it thoroughly before any work performed. I went to this dealer because of its high rating even tough there are other dealers closer. I am happy I did the research and very happy with the results. I will return for future maintenance and repair.

Handled our recall but took all day. I don't know what else

There was no high pressure to buy a vehicle. Our online rep did everything he could to provide with the car I was looking for. Everyone at Auto Nation Roseville was polite and helpful. No one was pushy.

They were extremely helpful, made the process extremely easy.

Excellent dealership. makes each customer feel important and appreciated. Everyone was very professional and friendly.

Toby is the service manager that I always deal with. He is a true professional and keeps me informed of the progress of all repairs being done.

As always, Toby makes it easy for me to get my truck in for service. Works around my schedule to insure I can get in and out with no hassles. The shuttle service helps out a lot. I am able to drop off my truck on my lunch break, and by the time my work day is over, the truck is serviced and ready to go. Toby always makes sure that I am happy with the service, and promptly follows up any questions that I have if he can't answer them right away. Thank you again for a great experience.

It was really good. The 1st oil change is free since I bought my Jeep Grand Cherokee here.

when you dump a car of on tuesday it should be ready on wednesday

Called to make appointment for a recall, I was told I could bring car in early so I could get to work on time with their shuttle.I took my car in at 8:00am my appointment was at 9:00, and I was told I was lucky they were not busy because they sometimes can not help you if you bring your car in early. I was told it would take a couple of hours and they would call me. 2:30pm came so I called and they told me my service advisor would call me back. Waited for phone return till 3:40, finally called again and asked if I could hold, my service advisor got on the phone and said "Sorry I have been too busy since 11:00am to call you to let you know your car was ready". BAD CUSTOMER SERVICE by service advisor. Will never take my car here for service every again!!!

My 2014 Jeep Grand Cherokee "Summit" Edition has been the focus of way too many recalls; Service Dept. conveys indifferent attitude because they do not make any $$$ on the recall services. My vehicle was dusty & dirty when I picked it up.

I normally have nothing but positives to say about the staff, the service or maintenance that I get completed at Autonation. But this last visit left me baffled and very, very, VERY disappointed to say the least. I will leave it at that.

Excellent service, friendly staff, and they provided me w easy shuttle service

The service desk was slow and very unprofessional. The store was opened and they still had me fill out a drop off card. My service advisor did not greet me nor speak to me about the service that was scheduled. When I picked up the vehicle the wait time was longer than expected and the cashiering staff was unhelpful and unfriendly. The vehicle was delivered dirty. Very unimpressed with the dealerships service department

I have been taking my car to another local dealer and although the service writers are great, the mechanics there have a lot to learn. I've complained about an engine noise for about a year and a half but until I brought it in here, it has never been diagnosed. Chris, my service writer here had asked me for a few days to look into it and he'd get back to me. When he called, he told me exactly what the news was and all that would need to be done to repair it. Luckily, I have an extended warranty on it and with only 300 or so miles left on that warranty, the issues were found. To bad for the other dealer, it's many parts and a ton of work that is being done!!!! I will be recommending this dealer to all my MOPAR friends who live in the area!! Thanks to Chris and the mechanics here for actually doing their jobs!!!!!

Service department is not so great. Make sure you check your service quote before signing off. They seem to like to sneak in services you don't really need. Be sure to check your owners manual and know what the manufacturer recommends before accepting any suggested work. I have a newer Ram truck and have had the truck in here twice and both experiences have been bad. I will only be back if I have to for warranty work. They've lost my trust. Oh, and I asked them to have the service manager call me to discuss the multiple issues...but so far, no callback. I guess all these responses from the dealership urging folks to call so they can try to make it right are only so much BS. When I tried to get hold of the service manager, he was in a meeting. Long meeting.

Travis Snyder and Justin Berenstein were great. They made the process very fast. And had us out in record time. The first Roseville dealer worth going to imo.

The area is too small for the amount of cars. Difficult to park when looking to purchase. No place to put car when repair is required.

The wait was short, had the documents needed. Made the deal, not too quick, but not too slow either. The wait for the vehicle was intense, way too long (not really, but our 5 year old was so excited). The ride was excellent. TK was great. Thank you AutoNation.

Helpful staff and excellent services!

BUYERS BEWARE! SHAMEFUL CUSTOMER "SERVICE"...this dealership has set itself apart through deceit and dishonesty. Who says, "if you and your friends take down your negative reviews, we will help you resolve this," then subsequently invite their wronged customer to pursue them in small claims court once the reviews are down? Well, Autonation Chrysler, social media is a powerful thing, and the Internet is smaller than you might think. This dealership took advantage of a local special education teacher who works right here in their community, and she's my friend and teaching colleague...she's an honest, selfless person, and they have zero conscience. They did shoddy work, refuse to warranty it, and left her with a car at half its original blue book value. It's costing her $1000s. SHAME ON YOU! I will never patronize you, and you can be certain several teachers in your community will make sure we spread the word. So much for you having her back. This review will NEVER come down again. SHOP ELSEWHERE! There are PLENTY OF OTHER DEALERS to choose from in Sacramento and surrounding communities. Choose wisely.

They almost let me blow my engine after I came in for a oil change. They let me drive off without telling me my coolant level was a gallon low and my car over heated while I was working. Very poor service 🖓🖓🖓🖓🖓

Geat service in the parts department, been going there for years! :-)

I had an appointment for an oil change at 1PM. I arrived at 12:45 only to find two rows of vehicles waiting for service. I had to get out of my truck and walk down to the area where the service advisors sat. I told them I had an appt at 1. The service advisor that was assigned to me, went down to the truck to get the information needed to start the process. I signed the papers, and let him know I was going to wait. At 2PM, I looked out the window to see that my truck was still in the same location so I went to speak with the service advisor. I told him my appt was at 1PM and it hadn't even started to be serviced. He said the 1PM appt was with him, not when the truck was going to be serviced. Long story shortened, it was after 4 before I was able to get my truck back. Sorry, but I was not happy.

Chris was great. He got me in and out soon than expected. Thank you so much for having the service department open on Saturdays!!! All the staff I interfaced with were wonderful. Thanks again.

I had a great experience shopping at Autonation Dodge Jeep Chrysler. Marcus helped us out with great service. I knew what I what type of car I wanted. They had my Nissan Xterra. Once I test drove it, I knew it was the one. The negotiation process went smooth and I was able to drive out the lot without any problems. I'm very happy with my purchase. I will definitely come back.

Listening to customers needs is a key component in negotiations. Here at AutoNation Chrysler they listened carefully to what I needed and responded appropriately. Thanks.

Our salesman Markus was great to work with, and I will deal with him in the future when we need a new vehicle. Did not offer to detail truck after storage in remote lot.

Went to get an Express Lube Oil change.11/2 hours later still waiting.All I wanted was an oil change in and out. My wife says an hour into the oil change why are all the wheels off your truck? Service tech gets told maybe you should read the service invoice.WOW! The woman behind me mad yelling what is going on here I have been here over 2hrs. We will see what is going on is what they tell her. By the way she was still there when I left. If you want a quick oil change go to Walmart. AutoNation Express Lube. A joke. I will never go again. I am self employed and can't afford that kind of waste of time.

By far the best car buying experience I have ever had. Hassle free. I was in and out of the dealership with my new Ram in less than an hour. I had searched and spoke with several dealerships and these guys got me what I wanted and by far offered the best terms I found. Thanks again to Markus Becker and Justin Berenstein for everything. I would highly recommend these guys.

Jon Avitia is the best service advisor at Autonation and I will not go to any one else there because of past bad experiences with the other service writers. I will choose Roseville Autonation over other dealers in the Sacramento and placer counties.

Toby was our service rep. He listened to what we had to say, and was very courteous and informative.

Didn't have it wanted such as color or type, but was able to find a good second choice. Once you leave the lot, you tend to get TONS of spam mail telling you to "rate us" and "please feel free to contact us at any time for any thing. " I contacted them and never heard anything back. Would have rated it higher if 1. I was able to get what I went in for. 2. The amount of email received was cut to 1/3 of what I get. 3. I rcvd a response from one of the two emails I sent.

I have been having my Dodge truck serviced here for 10 years, since we purchased it. Toby Pass has been the service advisor the whole time. Toby is the reason I continue to have my truck serviced here. Toby is wonderful, professional, great follow through and ROCKs that customer service. Robert

My son and I had been looking for a car all day and what he wanted when he started didn't go his way, so he had to change up his plan. We ended up at Chrysler Dodge at the Roseville Auto Mall where Sean was very patient with my son and found him something that had everything he was looking for all day except one thing!! He was so excited he found him a 2011 Dodge Charger and he absolutely loves it! This is the first time I have EVER been in and out of a dealership buying a car in 2 1/2 hours! All the people there were great even the finance guy ( can't remember his name) to the main guy Justin. Thank you all for making my son so happy after such a bad thing of him totaling his car right before his graduation in May! Your the best I will definitely buy my next car from you all!! Jennifer Happy Mom

John Avita was very helpful and friendly

Service advisor Don Harmon is always thorough and professional. That's the kind of customer service that keeps me coming back. Just as important, the technicians get things done right the first time, and at a fair price. JPS, Lincoln, California

Very easy process. Alex was persistent enough to get us to return after an initial contact a couple of months ago. But not so persistent as to be irritating. He showed us exactly what we wanted when we got together. The whole process was simpler than we anticipated.

Staff was extremely professional and very helpful in getting me exactly the make and model car I was looking for. They didn't have the car in the color I wanted so they found it at another dealership and drove two hours that day to make sure I had it by that night. Phil made sure I got the price I could afford and Roger made sure I knew how to use everything once the vehicle was mine. My boyfriend and I will definitely be coming back in the future and would recommend this dealership to anyone.

Gregory was extremely knowledgeable and helped guide the decision making while not being too pushy.

everything went well on my service except my back up camera still only works some times???

Everyone at the dealership from the GM down provided quality customer service which made the buying process easy and enjoyable. We would recommend this dealership to any of our friends and family looking to buy a new vehicle.

I bought a used vehicle from AutoNation Roseville automall a little over a year ago. I have had my truck in there service center to fix a simple power steering leak, (3times) and to also replace the rack & pinion (1 time) since buying it. There mechanics are obviously not trained well enough to fix a power steering pump. I would recommend you take your business some where else if you are looking for a used vehicle

The service team leader Daniel Blower was great and helpful. It was my first service visit since i purchase my new car in Virginia a year ago and for sure i will be back in future.

Great job! Friendly service! HONEST recommendations!

I have wanted a Chrysler 300 since they came out!!! I was emailing with Roger C. and I kept changing my mind. Finally on Memorial Weekend I kept my appointment and just thought I would test drive it to make sure it was the one. I fell in love all over again. It took less than 4 hours to complete everything!! They even cleaned the car and filled up the tank!!!! WHAT?!?! I really wanted to keep my Tahoe but when they agreed to take it for more than I expected I signed on all the dotted lines!!! I absolutely love Mr. Roger Cappocchi!!!! He was so awesome and so positive even when I wasn't. He even sat and watched Family Feud with my while I waited. He was awesome!!! I will bring my kids here when they are ready to buy a new car!!! I am more than thrilled and I have had at least 10 cars in my lifetime because I get bored of them (LOL) but I will have this one for a long time. I have also never been this happy after leaving a dealership!!! Thank you so much for the awesome time and awesome deal for my 300!!!!!!!

I purchased my 2013 Dodge Dart from Auto Nation Dodge in Roseville and had a flawless and amazing experience. This is my first car and the process could not have been more perfect. My salesperson (Travis) was so personable and listened to my needs and found exactly what I was looking for. I highly recommend this dealership to anyone looking to buy new or used because these guys are great!

I made my appointment onilne...they were ready for me when I arrived. I told them what I wanted looked at and serviced. I thought I would need brake work done. They came back with the inspection results saying no brake work was needed this time. The work was done in a timely manner and everything was done to my satisfaction!

Traded in a 2012 Dodge Durango R/T on a 2015 Dodge Charger R/T Road and track edition

Autonation Dodge in the Roseville Automall is by far the worst when it comes to service. They caused over 5 grand worth of damage to my truck and they keep making up stories on how the damaged happened and reasons why they WONT repair the work THEY DID THAT CAUSED THE DAMAGE.

Service advisor Greg Stebbins excellent. Helpful in planning require maintenance and repairs. Friendly and professional

Markus was awesome! I didn't have a lot of time to waste because I have a 3 month old. He made the buying process very fast and easy!

IT'S A PITY YOUR DUMB CUSTOMERS CAN'T GIVE YOU THEIR CORRECT ADDRESS. PERHAPS IT IS YOUR FAULT; I WILL NEVER KNOW - OR CARE.

Most of the service writers are pretty rude....could just be they are busy and overworked but I've only had 1 out of 5 ok experiences there.... The oil change folks are decent. I usually avoid this place and go to Auburn or Folsom Dodge for service if I have the time, I recommend you do too..

Great service and done in a timely manor. Showed good team work.

Went in for a recall on my charger. I had exceptional customer service from Greg. He was very nice, and works 110% to make sure the customer is happy and understands everything. However, when I received my car back, everything in my trunk was thrown around - my tackle box was upside down and my trunk was in a disarray. I guess they must have been in a hurry to not be too considerate.

I just purchased a 2016 Jeep Wrangler Rubicon and must admit it was the best vehicle purchasing experience I've had in my entire life. I'm 56. Philip, Ikaika, and Markus were great to work with, and I'd highly recommend doing business with these folks. So Happy!!! :-)

Rick kept me aware of what needed to be done step by step. and explained why the repair was necessary and showed me the damaged part.

Justin and his team were amazing!! Best car buying experience I've ever had. Highly recommended!

I worked with John in internet sales at the Roseville Auto Mall and had a great experience. It wasn't the same old dreaded car buying routine. It was laid back, easy going and will be back if I am ever in the market to buy another vehicle.

Was very impressed with Markus and his communication prior to showing the car and the follow up after the sale.The overall team was excellent