12,000,000 Cars Sold to Happy Drivers

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-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Chrysler Dodge Jeep Ram Roseville

I brought my 2013 Jeep Grand Cherokee Overland to AutoNation Chrysler Dodge Jeep Ram in Roseville, California on Tuesday, December 15th, after finding that my driver’s-side high/low beams were non-functional. The previous day, I had been advised by AutoNation that two bulbs would be needed, which I purchased there for $53.28. But while waiting for the work to be finished on the following day, I was told that I’d been misinformed, and that a single headlamp bulb was needed to replace the blown unit. Upon presentation of my bill, the headlamp bulb was listed at $249.00. At my request, the bulb that had been replaced was returned to me, and I subsequently found the identical item (Osram® Xenarc #66144, manufactured in the Federal Republic of Germany) priced at $29.95 for two units at Walmart in Orangevale, California. Hence, the markup that I’d been obliged to pay was ($249.00 - $14.98 =) $234.02. This computes to a markup of 1,662 percent. The total payment for parts and labor came to $428.81. For a short time prior to the arrival of the coronavirus, I served as a Lyft™ driver. During the subsequent pandemic, not a few breadwinners are attempting to feed their families by working as RideShare drivers. Price gouging can elicit severe real-world consequences upon these people and their families. The Service Manager at AutoNation supplied me with a phone number for Fiat Chrysler America in Auburn Hills, Michigan so that I could register my complaint with them. On two attempts to reach a representative there, I was cut off after navigating their audio menu. On the third attempt, a recorded voice informed me that their “....office is currently closed”. Finally, I have to commend the courtesy and professionalism of the Service Advisor, Dan Blower, and the Service Manager, Brian Morrow, at AutoNation Roseville. I had been unaware of two recalls that had been issued by Jeep (reprogramming of a Power Control Module and installation of a brake booster water shield), and that work was satisfactorily performed at no charge. I find no fault with AutoNation in this situation, but I fear that Fiat Chrysler America is placing their dealers in an untenable position. Of course, some might contend that each of their dealers is being complicit in price gouging, but dealers are powerless to push back when manufacturers issue pricing schedules.

Bob Demers Dec 20, 2020

Had to wait a week to hear “Well three guys have listened to it and can’t hear anything wrong with it.” Then had to literally argue with the Service Manager to get him to go compare my truck’s running engine to any other like truck on the lot. Twenty minutes later, what do you know? Second set of blown lifters means a new engine. Horrible communication on the Service Department’s part; will dodge your calls, ignore your calls, give you an answer just to shut you up (watched it happen right in front of me.) Truly don’t care about the timely return of customer’s trucks that they depend on for work and family life. Stood around the service department on two separate occasions and listened to the Service Advisors flat out talk **** about customers on the phone needing information on their vehicles. Not even exaggerating. Truck not ready on time when I finally get told I can return for it; “My Tech’s finished a long day and he needs to finish recharging the A/C then check it in the morning.” Back into my second Enterprise rental. Still no callback the following morning, had to call myself and see if it was ready. Show up with the truck sitting up front, get in and turn it on. A/C blowing HOT air. Guess there’s a difference between keeping my truck yet another night to recharge my A/C and actually, recharging my A/C. Time for my now third Enterprise rental to try and salvage the busy moving day that was stopped dead it’s tracks because my truck wasn’t ready. Overall, I wouldn’t take my truck back to this dealership for anything. The entire experience was fraught with unprofessional, rude, and condescending attitudes. Nobody was happy there; even the porters were standing around complaining with the techs about how miserable everyone was with the workload. I get it, very busy dealership. But that’s your business. Don’t want to treat customers who’ve invested tens of thousands of dollars into the products you sell with some respect and common decency? Then don’t sell the product. Especially when your own employees can’t even speak positively about their jobs or the customers.

Dustin Singleton Oct 12, 2020

I spent several days searching all over the Western half of the country for the right vehicle with the options that I needed. I finally agreed on a vehicle and price late Friday evening with an agent from Autonation via email and text. Based on the agreement, I purchased an airline ticket from Spokane Washington to Sacramento CA to pick it up on Sunday. I also contacted my insurance company to place insurance on the vehicle so that I could drive it back to Washington state. The next morning (Saturday) they called me a little before noon and said that the vehicle had been sold to someone else. I spent the rest of the day emailing and texting them trying to find another vehicle that would meet my needs that they would be able to sell to me, during this time I was also driving to Washington state from Montana, so that I could catch my flight from Spokane Wa to Sacramento Ca the next morning (Sunday) at 5am. They finally found a vehicle at another dealership that had the options that I needed, plus $1,000 in other unnecessary options. I asked them for a price on that vehicle and it came back $2,378 more than the previous vehicle. I asked why it was so much more than the difference in options and they said that the extra cost was because they needed to ship it from another dealer in Yuba City. This is 40 miles away from them and they want an extra $1378 dollars to drive it over!! Not to mention that they led me to believe that we had a deal on a vehicle that was already sold and should have been ready to give me a discount to make it right!! I told them NO WAY!! I immediately called the dealer in Yuba City, and they informed me that that vehicle had already been sold also, so there is no way that Autonation could have sold that vehicle to me. Had I flown to Sacramento to purchase this vehicle, I would have been stranded there with no way home and no vehicle!! To top it all off, Autonation would not compensate me for the airline ticket that I had purchased. I will never do business with Autonation in Roseville CA in the future...period!

Mike Gustafson Sep 5, 2020

I've been getting my Ram trucks serviced for many years, starting with my 2001 and, for the last 5 years, my 2015 Ram 3500. The people at AutoNation have always been courteous, the work done in a timely manner, and of good quality. I've been overall very satisfied, UNTIL ... yesterday. Yesterday, I took my truck in for its 40K service. As usual, I was satisfied with the work that was performed. However, I noticed only about 10% of the staff was wearing masks and few glass barriers were in place. When I went to pay for the service, two cashiers (not wearing masks nor behind a barrier) stated that masks weren't required by the dealership. I, as well as most customers that I noticed, WERE wearing masks. Not only is it mandatory in California, but it is a matter of courtesy to prevent the spread of Covid19. Obviously, this dealership could not care less! As an 'essential' business, they have had the privilege to stay open while so many businesses have been forced to close. I find that this is an affront to those other businesses that may have to close again because businesses such as this disregard health safety protocols. As a person who is 71 and at risk for serious illness from Covid19, it is important to me that businesses that I use have safe protocols in place. Therefore, I will not use them again, nor do I recommend them to any person in a 'high risk' category. Hence the one star rating, as this is a matter of life and death, not just was the staff friendly. Review update (as of a couple of hours after posting the above review): When I posted the above review, my hope was that AutoNation management would see it and be more serious about conforming to the Covid19 safety requirements, BECAUSE IT IS IMPORTANT. Well, the message was received and I just got called by the service management at AutoNation, as well as "Greg", my longtime and great service advisor. They said that they are now implementing the safety protocols, including mask wearing. I commend them for recognizing the need and taking such immediate action. I am happy to be able to use them again, as they do great work.

gary p. wermuth Jun 26, 2020

I bought a used car from the lot. I had to come back to finish the deal with some paper work and the car need some part for the car to fix, which was fine. When I came back to the dealership, the service was horrible. I had to called two days later to see if the car was ready, they couldn't even call to say it was done. The managers and the original salesperson was very polite, but the second day, with the exception of the main manager, all the staff members were not professional. The person I called said that it'll be ready when I get there. I told them I'll be at 1:30pm and I got there around that time. When I had gotten there, the car was not even ready and they barely pulled up in the car. The people driving it to the detail service area didn't have much courtesy. They didn't know I was going to buy the car. The driver told another employee to hop in to have some fun. Another salesman came over to inform those two that it was my car and they were forced to put on a professional face to preserve some professionalism. I waited about 3 hours to get the car back. As I waited the red shirt employees were driving other cars back and forth out of the lot. They were driving quite aggressively. So in my absence, I could only imagine what they are doing to my car, especially being a sports car. When they finally got the car out of the detailer, I had to wait even longer. I checked out the car as I waited, and the interior didn't seem like it was detailed for 3 hours. I had to wait because they needed to screw in my license plate. They were reluctant to do it because I wasn't their "sales." It was honestly a 5 min job to screw the license plate in. I had talked to a salesman about getting it redetailed and at least a full tank of gas for the 3 hour wait. He was kind and told me that he could not. The other salesman walked up to us and told the salesman if he can put the license plate onto my car because I wasn't his "customer." He even bribed him with lunch to do it. I didn't know I wasn't a customer and I was too much of a hastle to unscrew bolts and put on a license plate. The service was horrendous and terrible. If I could give them a zero star I would do that, but it would not be fair to the good employees that did help me out.

james lay May 19, 2020

Bought a used 2012 JKUR in November. Had it 1 day and the check engine light came on for the Emissions. Ended up being the ECM control module. Not sure how it passed smog if this module was bad? However, they fixed it no charge and i was without my jeep a day. On Day 7 of owning my jeep after the first rain, the inside floor boards of the jeep were filled with about 1-2" of water. We had to scoop the water out with a cup it was SO much water. It was a Sunday so i dried it out in my garage and took it back in to the Service Dept on Monday. I went until Tuesday when i got a call that it was my Freedom Top seals and Service Dept would see if the Sales Dept or Warranty would cover it. On Friday i finally receive a call and they want me to pay for 50% of the cost to replace the seals. It would be $1000 total and my share would be $500. Yeah... at this point I'd owned my jeep for 12 days and it had been in the shop 6 of those days. The dealer claims to do inspections on all it's Pre-Owned vehicles which includes seals, leaks, sun roofs, windows etc. This clearly would've been caught during an inspection or even during the car wash. 2" of water is ALOT of water!! We had to go into the dealer to speak with the GM who didn't speak with us and handed us off to a Manager. It took me crying in their office and arguing for them to even agree to pay for what should've been fixed prior to this jeep being on the sales floor. This was a pre-existing condition, not a warranty issues that your staff missed during inspections. Why??? Mind you these parts cost $38 on Amazon so why the $1000 cost in the first place? So my vehicle was finally done on the following Monday. 15 days of ownership and i had only had it in my possession for 6 days. They say it's water tested and ready to go. All seals replaced, even door seals. They also give us an inspection sheet for fluids and the differential oil and brake fluid need immediate attention. For a jeep I've driven 6 days... it has immediate needs for fluids that they never changed before selling.... We take it home and water test it ourselves with the hose on a light rain like spray... it's still leaking. Flowing down the inside passenger side near the seat belt. We take off the Freedom tops and not ONE seal was replaced. They were old and soaking wet. There were even bolts loose they would've saw IF they took the freedom tops off. SUPER frustrating and at this point we might as well handle it ourselves because i cant be without a car for another 9 days NOR do i want the anxiety of having to fight them for what is ethically their responsibility to handle. They sold us a vehicle with these issues. This didn't just happen in the 6 days i drove it. This was such a stressful purchase when it didn't have to be. So now we are 3 weeks later and we go to change the brake fluid and differential oil on our own this last weekend and GUESS WHAT?? They're brand new... nothing is dirty or needing immediate attention. Fluids are all clear. Wow.... I wouldn't trust this dealer with my jeep ever again nor would i ever purchase a vehicle from this dealer ever again. I will be taking my business to a different Jeep dealer. Nice job taking advantage of your customers and of course i have photo proof of everything. Very very bad customer service. Saying the leak issue is resolved and saying fluids were dirty when they were not... I felt i needed to share so others could be aware. When i told my other Jeep friends my issues, none were surprised. Apparently this dealer has a very poor reputation in the local Jeep community. I learned the hard way.

Lori Hogan Jan 6, 2020

I dropped my vehicle off on a Friday morning for repairs covered under warranty. At the time, the service department was extremely busy with cars backed up to the street. Understandable given the time of year and time of day. The service writer was friendly, courteous and attentive indicating he would call after the tech had an opportunity to diagnose the problem. Friday closing time came and went with no call. Saturday mid day I attempted to call the dealership over a 3-hour period using every available phone prompt. No response from service, sales or finance. I purposely tried to reach an actual employee, using the phone system non stop for 45 minutes. The phone system recycled its message over and over with no answer from an actually employee. Finally, I reached someone in the parts department who was able to get me to an actual person in service who indicated my service writer was unavailable or off (not sure which). This writer said he would get with the tech to get an update and call me back. He did not. On Monday, I again started the process of calling the dealership getting lost in the endless cycle of recorded phone tree messages and no human contact. On Tuesday morning after 4 separate calls I was able to leave a message for the service writer who called back an hour later indicating the repairs should be completed by the end of the day. Recap: I dropped the vehicle off on Friday (parts available since Friday according to the writer) and the repairs were to be completed by end of day Tuesday? At minimum, a call providing a progress report over a 4-day period would've been appropriate. During our call on Tuesday the apologetic service writer made a half hearted attempt to provide a loaner vehicle on Tuesday as a measure to appease my concerns. Fortunately, the vehicle being serviced was not needed as my daughter (the driver) was out of town for the weekend. As for the facilities, I found the service department poorly laid out with too little service lane space and an uninviting waiting area reminiscent of a high school cafeteria (perhaps a petty observation given the available space, but I felt it necessary given the above rating). I did not purchase this vehicle at this dealership and I will not purchase from this dealership in the future. Nor will I recommend AutoNation Chrysler, Dodge Jeep, Ram in the Roseville Ca. Automall given this experience. I provide this feedback as a cautionary tale for those with more urgent needs for their vehicle during service and higher expectations for customer service. I welcome a rebuttal to this review.

James Dec 23, 2019

I'll put the long description below - but the basics are: - Repairs are not completed as they say they are. - You will NEVER get a call back if you leave a message, and they don't answer their phones readily (expect to get disconnected trying to get through) - If you wait for repairs or diagnosis, don't expect their "Free Wifi" to do anything. I think I got it to max out at 350kbps. - Don't expect them to make anything better when they mess up. It's on you to pay for their mistakes. Now for the explanation: Last march, I had an issue with the tail gate sensor malfunctioning, which forced me to tun off all the cabin lights, including the dash lights making it unsafe to drive at night. I advised them I thought it was water leaking in (we had heavy rains when it started, then it stopped malfunctioning and started again after more heavy rains). They told me there was no leak and that the sensor was bad and needed replacing. I spent almost $200 for them to diagnose the issue and hundreds more replacing the sensor, not to mention waiting for hours and paying for a rental car as that is my only vehicle. Everything had been fine for 8 months but after another heavy rain - the sensor starts malfunctioning again (imagine my surprise)! Call them off and on for two hours trying to get an appointment and just keep getting disconnected from their automated system. Finally call the sales department who gets me to a voicemail in the service area and I leave a message. No call back. It takes me two more days of calling at different points in the day to finally get through to someone and get an appointment scheduled a week out (the earliest they have). Take it back in and while they are not charging me for diagnosis, I'm stuck at the dealership for hours until they can do so. I asked about a comp rental or loaner car and they said they won't do it, despite me already having to deal with a rental and replacement car the first time at my expense 8 months ago. I will just never do business with this dealership again if I can avoid it. As I said from the get go, it's a shame because it punishes the the Sales department for the poor actions of the service department. What's crazy is I'm in the market for a new truck and will just be driving to another city to buy it. Avoid this dealership service department!

Isaac Wisniewski Dec 10, 2019

Don't expect ANYONE to EVER call you back. Not even to provide you a quote for parts and labor. Do expect to have to go in on a Saturday to get a quote because no one ever called to provide one. Don't worry you will stand around for an hour for this quote. Don't expect the technician to replace the O2 sensors on the left side because you specifically requested ONLY the left be replaced. Why would I request only the left you ask? Well let me tell you! Because the right are brand new! In fact the service write up will confirm the right side sensor's " look recently replaced" But wait! Nope still no call. FINALLY get a hold of a human on the phone after 2 weeks! TWO WEEKS for 2 O2 sensors! "It's done, you can pick it up" "how long has it been done? Was anyone going to call me? Or return one of my multiple voicemails?" Go to pick up my car... you know expecting it to be done. Crawl under the vehicle to verify the parts I very specifically requested be replaced have actually been replaced to discover NOPE! Original crusty O2 sensors still in. But no worries it's only been TWO FLIPPIN WEEKS and they think I'm going to pay for service not complete. So now obviously I have to flip out in the service area while other customers look at me like I'm crazy. Supposed to get a call on Monday from the service manager. He states they replaced the sensors on the right... are you following? They replaced the new sensors I had already replaced and left the old ones that have never been touched Says well we kept your parts so we will pull the new parts out, put them on the left side, and put the parts it came in with back. The manager was very clearly told I did not want parts they removed and most likely tossed around, kicked, threw, pulled out of the trash bla bla who knows honestly what happens at this place. Anyways point is, it was their error and it was expressed that I DID NOT APPROVE the removed parts be put back in. Well you guessed it guys! Get there to pick it up and sure enough they did it anyway. So now I really had to loose my [non-permissible content removed]. "Well nothing is wrong with the parts we took out." Oh well excuse me for not believing you love, pet and cradle the parts you remove for disposal after you have now tried to hussle me twice and made me wait 2 weeks. Silly me! Now I have to wait ANOTHER day to pick it up so they can give me new parts! How do I get to and from all 5 times to pickup my vehicle? Oh I take a Lyft. I take a Lyft 5 times! FIVE! I can't imagine how many customers this auto shop has gotten over on. I'm going to assume most customers do not take it upon themselves to crawl under the vehicle when they pick up. Also pretty sure they assume the Customer is an idiot that knows nothing about vehicles. But they do get 1 star because they discounted me service due to the fact that I'm a pain in the ass customer. Let's be real... It's because the websi8 won't let me give 0 stars.

Terra Nov 26, 2019

Don't expect ANYONE to EVER call you back. Not even to provide you a quote for parts and labor. Do expect to have to go in on a Saturday to get a quote because no one ever called to provide one. Don't worry you will stand around for an hour for this quote. Don't expect the technician to replace the O2 sensors on the left side because you specifically requested ONLY the left be replaced. Why would I request only the left you ask? Well let me tell you! Because the right are brand new! In fact the service write up will confirm the right side sensor's " look recently replaced" But wait! Nope still no call. FINALLY get a hold of a human on the phone after 2 weeks! TWO WEEKS for 2 O2 sensors! "It's done, you can pick it up" "how long has it been done? Was anyone going to call me? Or return one of my multiple voicemails?" Go to pick up my car... you know expecting it to be done. Crawl under the vehicle to verify the parts I very specifically requested be replaced have actually been replaced to discover NOPE! Original crusty O2 sensors still in. But no worries it's only been TWO FLIPPIN WEEKS and they think I'm going to pay for service not complete. So now obviously I have to flip out in the service area while other customers look at me like I'm crazy. Supposed to get a call on Monday from the service manager. He states they replaced the sensors on the right... are you following? They replaced the new sensors I had already replaced and left the old ones that have never been touched Says well we kept your parts so we will pull the new parts out, put them on the left side, and put the parts it came in with back. The manager was very clearly told I did not want parts they removed and most likely tossed around, kicked, threw, pulled out of the trash bla bla who knows honestly what happens at this place. Anyways point is, it was their error and it was expressed that I DID NOT APPROVE the removed parts be put back in. Well you guessed it guys! Get there to pick it up and sure enough they did it anyway. So now I really had to loose my xxxx. "Well nothing is wrong with the parts we took out." Oh well excuse me for not believing you love, pet and cradle the parts you remove for disposal after you have now tried to hussle me twice and made me wait 2 weeks. Silly me! Now I have to wait ANOTHER day to pick it up so they can give me new parts! How do I get to and from all 5 times to pickup my vehicle? Oh I take a Lyft. I take a Lyft 5 times! FIVE! I can't imagine how many customers this auto shop has gotten over on. I'm going to assume most customers do not take it upon themselves to crawl under the vehicle when they pick up. Also pretty sure they assume the Customer is an idiot that knows nothing about vehicles. But they do get 1 star because they discounted me service due to the fact that I'm a pain in the xxx customer. Let's be real... It's because the website won't let me give 0 stars.

Terra Nov 26, 2019

I brought my Challenger in on 9/23. I brought it in because the LCD screen has been freezing and malfunctioning. I tried calling multiple times over multiple days. NO ONE ANSWERS THE PHONE. It took me 30+ mins of calling and getting the run around on the automated system to get someone on the phone. I finally was able to schedule my appointment. Once I brought it in, they told me they would have to recreate the problem. I said ok, I will pick it up around closing so you have more time to try to recreate it (I dropped it off around 11). I asked them to take care of the open recall on my car while it was there (PCM update). I needed a ride back to get my car so I was trying to call to make sure the update was finished before I came by. I tried calling the service department and again, it took forever to get someone on the phone. Someone finally answered and I was told they did not have my car. I confirmed the location and told the girl on the phone that I was 100% sure my car was there, I was checking to see if it was ready and she said she didn’t know because they had no record of me being there. So I decided to just drive there and hopefully it was ready. When I got there, I asked for my car. They said no problem it would be right out. I was waiting for probably 10-15 mins and the service person who had been helping me, Joe, asked me if I wanted a rental car so I could leave the car longer to be “looked at”. I said no, I was going out of town and needed my car. He said ok and left. About 10 mins later he comes and tells me THEY LOST MY KEYS. They had no idea where my keys were and again offered me a rental car. I said no, I need my car. They said they would try to find my keys. How do you just lose someone’s keys???? I waited there for over 45 minutes while they looked for my keys. I was told they could not recreate the screen freezing and that I would have to bring the car back again. At that point I just wanted to leave since I had been sitting there for so long and I forgot to ask for a receipt. Now I’m getting alerts from the cars monitoring system and calls from the FCA saying I have an outstanding recall. I called dodge today and (again it took forever to get a live person) they told me they have no record of me being there. They said they can see that I bought my car there but that I have never brought it in for service. First of all, I bought my car at Hoblit in Woodland, second, I DEFINITELY had my car at their dealership for the recall and the screen malfunctioning. I left it there for a good majority of the day. I work a lot and it’s hard to find time to bring it in. I was told that the recall was not taken care of and now they have no record of it being seen for the screen either. I don’t understand how they can operate like this. This is completely unacceptable. Now I know why everyone in my car club goes to Folsom and Hoblit for purchasing/service. What a joke this place is 🤬

Ashley Brun Oct 28, 2019

This is my second experience with this dealership's service center, and after the first (posted below this review) I had no desire to ever return. Unfortunately the Jeep Diesel recall required the dealership for service, so I had no choice - and I was expecting my extended bumper to bumper warranty to cover the headlight that went out (it's only been 4 years, and it's one of the HID ones - spoiler: service rep said headlights aren't under bumper to bumper because they're a wear and tear item). My yelp review has details of the first encounter, which boiled down to them not getting to my car despite an appointment, not calling to let me know, and not providing transportation when I was left without any due to the unplanned delay. This visit was marginally better, but they still struck out. Upon arrival (first 7am appointment for the day), the rep eventually got to me around 7:10. The 3 things I had made the appointment for (diesel recall, headlight fix, fuel filter change) were not on his list, but instead some other random service. He immediately tried to sell me on oil changes (over $200/per, vs. the $60 I do myself, not to mention the time savings of not driving & waiting at the dealership). He pushed for a couple minutes, ultimately trying to sell me oil change packages. This is the same guy that tried this to me the first time I came in for a recall. When I finally got him past the oil changes, he then asked how much life I had on my oil change - which was about 1k miles left. He nearly jumped with excitement as he exclaimed he couldn't do the recall work because my oil life was too low and they'd have to reschedule me, or I'd have to get an oil change. Fine, he wins this round and gets his oil change - though IMO a recall with this magnitude of negative press (think VW diesel scam but not as bad) the least they could do if my car needed something for the recall to be performed could be done gratis - no where was I told I'd have to have a "fresh" tank of oil for the recall to be performed. Add onto that him insisting my headlight wouldn't be under my extended warranty and I was already wishing I had gone somewhere else. This time transportation worked well; the shuttle to rental car was timely and I got a rental for the day covered by Jeep due to the recall. Pickup: my car completed near the end of the day (~4:00), my service rep did call me and let it know it was done this time. Deal breaker: Upon getting the car and driving it in the dark, it was immediately apparent they didn't install or aim the new headlight properly. I'm going to have to return to this dealership and make them correct their poor work. Any future recalls that force me to a dealership, I'll drive to south Sac or even another city before going to this place again. Copy of Yelp Review posted 12/2016: 12/31/2016 Purchase experience was mostly pleasant, we got an excellent deal. However the car we thought we were buying (the one we test drove) had a trailer hitch and lane collision warning; the car we received did not. I think they deliberately changed vehicles while we were price negotiating. The main reason for the negative review is from our recent service experience, which I'll detail below. Summary: 2-3 hour appointment for software update turned to 4 hours to overnight because they didn't get to the car; they did not offer transport and failed to keep me updated. Details: We made an appointment 1 week in advance for the S27 recall (which incidentally caused an accident and cost $4k in body work which my insurance covered); the fix is a software update to the vehicle. I called in advance and was told it would take 2-3 hours to perform. At the appointment I waited in my vehicle for 10 minutes before getting out and looking for someone to help me. When I was finally seen, they said it would take 4 hours. The tech didn't tell me what they were going to perform or offer a shuttle or loaner vehicle (nor did he confirm my contact information). I asked for details on the work they'd do and requested a shuttle; I was told to wait in the waiting area for pickup. It took over 60 minutes and 2 visits to the service counter before I got a shuttle ride home. After about 3 hours with no updates, I called the service center. They transferred my call to the specific tech working my vehicle; I left a voicemail. About 40 minutes later (now 30 minutes prior to closing) my call was returned. He informed me they hadn't gotten to my vehicle (despite the appointment) and that they'd need to keep it overnight. He made no offer to provide me alternate transport for my evening's commitments. I requested a loaner vehicle. He told me I could call the shuttle using the card they left me and they'd give me a loaner once there; I didn't have a card so he gave me the number. I called the shuttle, who told me the 20 minute 10 mile drive (according to google with traffic) would take over 45 minutes and that would be past their closing time, so they couldn't come get me. I called back the service tech who then told me "the best I can offer you is my apologies". I then called and spoke with the service manager; he apologized but said he was shorthanded and couldn't help; he offered to drop my car at my house the following morning. This was a nice gesture, but didn't help with the lack of transport that evening. I told him I could taxi/Uber to their location to get a loaner, but he said they would not reimburse the fair. While the people were friendly, their execution was incredibly flawed. Not getting to a car that has an appointment for a safety related recall is unsatisfactory. Not calling the customer to provide them updates and not offering alternative transportation is icing on the cake. Had they called (or returned my call in a timely manner), I could have been shuttled back to get a loaner. Even better, if they had accurately planned their work and realized they'd need to keep it overnight, they could have offered me a loaner from the start. Except for warranty related work, I'll not return to this dealer. Update: Dealer has a bot that posted a reply to this; in its post the bot didn't resolve the [Location] variable, and on the mobile version of this site it shows as a comment from "CustomerService A. of null". Yet another example of the lack of true customer concern. Comment from CustomerService A. of AutoNation Chrysler Dodge Jeep Ram Business Customer Service 1/1/2017 Thanks for the feedback, Brian.. We strive to provide excellent service to our customers at [Location]. Please call our General Manager directly at (916) 467-8055 for ways we can work towards resolving these issues. We look forward to hearing from you soon. Yelp review link: https://www.yelp.com/biz/autonation-chrysler-dodge-jeep-ram-roseville-3?hrid=vS0xOQAibENjXkgmzLDGNw&utm_campaign=www_review_share_popup&utm_medium=copy_link&utm_source=(direct)

Brian Fair Sep 2, 2019

I was planning a huge proposal for my fiancé and wanted to surprise with our first family vehicle. I was shopping around from dealer to dealer and even had a deal in place (side note-don't ever work with San Leandro Jeep dealership the owner is by far the worst business owner on God's green earth. If I could give them a negative million star I would.) However, I got in touch with one of the best human beings you'll ever meet in Tommy (no not the Green Ranger from Power Rangers). I was honest with him from what I was looking for, what I was expecting and that I was shopping around. He was calm, professional, easy going, and thoughtful throughout the whole entire process. Even when there were deals on the table for me, Tommy was understanding and never pressured me into anything. Not only was Tommy there for what I needed as far as a vehicle but he was empathetic upon hearing about the loss of my little brother. He made the experience that much more meaningful and exciting. So we finally found the vehicle we wanted and from there I drove from Aptos all the way to Roseville ( that should let you know how impressed I was with the service). The vehicle was in Nevada and I just needed to do the necessary paperwork to get it. The staff was absolutely amazing and was 1,000,000% courteous and professional. They all made me feel at home and it felt amazing. Everything was set for the vehicle to be picked up, but there was a mixup and the wrong vehicle was picked up. Tommy contacted me when he remember I said black on black because the interior was white. Needless to say I was a bit frustrated but Tommy stepped up HUGE! He got in the phone started wheeling and dealing and got the right vehicle and personally drove to Nevada to get the vehicle himself; all in a span of an hour. That ladies and gents is MF dedication!!! We all make mistakes but it's what you do after that defines you and this man is a Macgyver. He detailed the Jeep, put in a free tint, and filled the Jeep up. Tommy is the real MVP!!! I go to the dealership for pickup and Tommy and the staff show me all the gadgets in the vehicle. I swear this Jeep is like a xxxx Bat-mobile. Not only is it so big on safety but it can even park itself!!!! What!!!!!! Tommy and the staff, thank you so much for your hospitality and making my fiancé, sons, family and friends special day that much more memorable. It will be truly cherished forever. Take care and God Bless you all.

Brandon Worthy Jan 14, 2019

Like so many other people have said, I had a horrible experience at this location. I went in looking for a used car to replace my 2005 Saturn that was going to cost $1,000 in repairs. I figured I would rather put that money toward a new car, but didn't have much beyond that for a down payment. I had planned to look at a Prius at CarMax, but they weren't able to get it shipped to the Roseville location in time and I needed a car, so I found a Fiat I liked at this location instead. I was pre-approved for a loan through my bank when I went in and told them as much. The test drive was short, but I didn't think much of it. Afterward, we came back to fill out the paperwork to purchase. The first red flag (I failed to take as seriously as I should have) was that I was asked to fill out what looked like loan paperwork, which requested references and employment history. I pointed out that I already had financing from my bank and didn't need to be financed by the dealership and was told by my sales associate that "everyone has to fill the paperwork out" but that it wasn't for financing and they wouldn't run my credit. When we proceeded to the financing part of the deal - again, the paperwork with my existing loan from my bank - I was told they could get me a better deal, but they didn't know with who. It would be done after I left and the loan service provider would send me documentation. That was red flag number 2 that I unfortunately ignored. Then they tried to upsell me warranties and service plans, etc. telling me that a foreign vehicle could be expensive to get replacement parts for. I pointed out the $200 charge for service and was told that was a deductible. I'm still not sure if that's every time I go in or for the year. There didn't seem to be any way to outright refuse the service plan, so I went with a minimal option that raised the price of the vehicle by $3,000 (yes, that was the LOWEST option and one I created myself, choosing just the services I wanted and not what they were trying to sell). When I finally got the car home, I realized I only had one key, no backup and e-mailed to find out about getting another. No one answered. I have contacted them several times about the card for the service program I paid an additional $3,000 which I have never received and no one has ever answered. I am now having problems with the car as well. It was brought in once already to Firestone (as I did not have the $200 deductible for service at AutoNation at the time) and was told the alternator was failing and it would need to be replaced. $700+ later, that work was completed and it is now two - three weeks later and the electronic system seems to be failing. I am back to having lights come on and random intervals and the vehicle shut down this morning on the freeway. It is a safety hazard to me to be operating this vehicle and I cannot believe no one knew there were this many problems with a 3 year old vehicle with only 27,000 miles on it at the time I made the purchase. Additionally, there is water/condensation inside one of the taillights and while the rear windshield wiper works, the spray for the rear washer does not. Supposedly, the information for my service plan is in the computer and I won't need the card, but I hate to get all the way there just to be told that it isn't. I do not have the money to pay out of pocket for the entire repair, nor should I have to. Also, based on other reviews, I have a hard time believing it will be fixed there, at least properly. Finally, the loan WAS financed by my own bank in the long run; everyone else they sent it to declined my request for a loan (even though they weren't supposed to run my credit), one of them because the price for the car was more than it was worth. I will never buy from AutoNation Roseville again and advise others to stay away as well.

Amy Smith Sep 4, 2018

Customer Service – NOT! Full disclosure: I am not a regular service customer nor have I purchased a vehicle from AutoNation. In summary: from my experience twice it appears the Service Department has a significant communications disconnect between customers (at least this one), their service writers, and the mechanics. It is also unknown to me whether or not AutoNation puts its regular customers or those who have purchased vehicles from them ahead of Chrysler Corp customers who need safety recall work done. On July 5 I had scheduled a 7:30AM appointment to have corrective action taken for a safety recall on my Dodge RAM 1500 fuel tank bracket. Sometime mid afternoon the service writer called me to advise that the work could not be accomplished that day due to work spill-over from the previous work day. I told him that was entirely unacceptable as it interfered with plans made for a trailer trip. I rescheduled the appointment for 8:00 AM July 18. Yesterday, the 18th, I had my vehicle in the service queue at the appointed time. Not until late afternoon did the service writer call me to advise that (1) the work had not been started yet and that AutoNation would need to keep the vehicle overnight. (To his credit he comp’ed me a rental at Enterprise for my inconvenience.) Mid-morning, today, July 19, I called to inquire re the status of the recall repairs and had to leave a message. Hearing nothing an hour later I again called to learn that the service writer was unavailable and I asked to speak with the service manager, who was also unavailable. Leaving a message for him, I still heard nothing by mid afternoon. I called yet again and was advised that the service writer was physically checking the status. He called shortly thereafter to advise that the work order >was still sitting on his desk< and that the work had yet to be started. I advised him to hold any work and that I would be over to retrieve my vehicle. I have worked in customer service and know what can be done to facilitate that operative word “service.” AutoNation would be well advised to focus on communications with its customers as that would have gone a long way with me. At this point I don’t think I can trust the AutoNation Chrysler-Jeep-Dodge service department to take care of the safety recall for my vehicle.

Jim Piper Jul 19, 2018

In September 2017 I was in the market for a newer Camaro, I found one online that seem to fit the bill. I ended up buying a beautiful 2014 Chevy Camaro for $18,500 ( $23,400 after taxes, LIc, and extended warranty). I was as happy as can be aside from on my way home, when down shifting into 2nd, it would pop out of gear, I contacted the salesman about it and he assured me that the car had been gone over by their top notch service team and there was nothing wrong with it. Going through the dashboard settings I found that the OIL LIFE said that it was only about 50% remaining, I once again contacted my sales guy and he promised me that there was a complete oil change done when they got the car in and that their Service Tech forgot to reset the oil life gauge. Like a fool, I took his word for it just like the issue with 2nd gear. Fast forward 7-8 days, 2nd gear was getting worse and worse so I again called and they told me to bring it in so they can look at it, so I did. Their Service Tech test drove it and confirmed there was something major wrong and I was told that because there was still a manufacturer's warranty in place that Id have to take it to Chevy, which I did and they had it for 10 DAYS because they had to rebuild the transmission!! So that issue was fixed BY CHEVY. Fast forward 2 months to 10/21/17, as I was getting ready to leave to L.A. for the weekend, the Oil light popped on saying that the oil level was low and to check it, I did and THERE WAS NO OIL!!! There must've been the bare minimum ( just enough to keep the oil light to be triggered ). I contacted AUTONATION DODGE and they told me to bring it in and they would give me a FREE OIL CHANGE and do a 120 point inspection, which they did and RE-VERIFIED that everything was good and also verified that there was NO OIL LEAKS AT ALL. I told them that I was very concerned about what damage could have been done from driving it for 2 MONTHS with an extremely low oil level and since this is how they sold it to me, what I wanted was some sort of letter stating the situation and that if anything happened internally that they would take care of it. They said I would have to speak with THE SALES MANAGER which I could tell right off the bat that he was going to try and deny all fault, WHICH HE DID!!! When I tried to explain to him that all I wanted was some sort of letter addressing the situation, he told me " I can't do that". He said, " I don't know what happened between the time you took the car and now..... I DON'T KNOW HOW YOU DRIVE IT". I was extremely insulted by his statement and informed him that I have had NO TICKETS OR ACCIDENTS IN 25 years. He then repeated himself and I told him that I am VERY INSULTED and shocked by his statement and at that point he said," YOU CAN LEAVE, This conversation is over"!!! I was floored. I told him that I would be writing a review on both YELP and YOUTUBE and he said," I don't appreciate the threats". I told him that its not a threat, its letting people know EXACTLY how you AND DODGE Treated me after giving them $24,000, He said, that was a threat. At that point, I left so angry that I was shaking. I have NEVER BEEN TREATED SO HORRIBLY BY ANY COMPANY. AUTONATION DODGE will treat you like a king until they get your money and then they will treat you like a thorn in their side.

Paul Parker Oct 30, 2017

I took my Jeep to them on Jan 15th with an issue of water leaking into my driver's front and rear floor boards. I was told that this is an issue that has recently surfaced with my type of vehicle. The service advisor said that they knew how to fix it and that they would have to take the interior apart to dry out the carpet. This should be completed by Thursday or Friday. They sent me to Enterprise to pick up a rental that they paid for. So I get the Jeep Patriot, worst vehicle ever, but that is another story. I called the service advisor that Thursday and inquired about my car. I was told the carpet was still drying and should be ready on Monday of the next week. I call back on Monday and the service advisor is off that day and no one has a clue what's going on with my car. So I go there on Tuesday only to be told that the carpets are still drying and should be ready by Thursday (again). I asked what they were doing to dry the carpet. I was told it was out of the car handing with a (as in one) heater on it. At this time I looked at the FB page for AutoNation Jeep and to my surprise, I see all of these really bad reviews regarding the service department and the lack of help from the Service Manager. Thursday comes and goes, I get no phone call from anyone at Jeep. So I call Friday morning to speak with the service manager! They transfer me to his phone, to which I left a voicemail. I decide to go to the dealer on Friday and talk to the service advisor l and ask what is going on with my car. AGAIN I was told the carpet was still damp and would be ready on Monday!!!! I told him that I was not happy due to my vacation has been interrupted by this inconvenience of them taking so long to fix my car. So today I called to find out what's going on with my car. I get transferred to the Service Manager yet again, but get his voicemail which worked so well the first time. So I immediately called back and asked to speak to someone about my car. The lady on the phone said the service manager was just there and now he is in a meeting and would call me when done. I waited for an hour and no call, so I got dressed and drove to Jeep. I walk in to the service area and asked the guy if he could tell me what's going on with my car. I explained to him that I was going impatient and dismayed by the service I have been getting. I told him that my car has been there for two weeks and it shouldn't take that long to dry out carpets. He looks at the computer, tells me he has to talk to the tech. So I wait for about 25 minutes. He comes back and tells me my car was finished this morning. YET NO PHONE CALL from anyone!!! I finally left the Jeep dealership after being there for an hour and half!!! I will never go back there again for service!!!

Ulysses Goose Simmons Jan 30, 2017

i just bought my first car. brand new, all mine from the dealership on Saturday February 6th 2016. Matt Thesing was a big help. he got me a great deal on the car and was very helpful... until we drove the car off the lot to head home. as we were driving home we noticed that we could hear wind coming into the car from the windshield. i bought a dodge dart, you aren't supposed to hear wind coming in through the windshield. we called Matt and told him about it and asked that it be fixed. he said that it wasn't their problem any more and that i should take the car to the dealership where i live, San Jose. i was not ok with driving a car 200 miles to San Jose with a safety issue such as an improperly sealed windshield. we called manager after manager to get this fixed and not one person called us back. we got to the dealership at 6:30 am Monday morning to get it fixed. Don in the service department was so helpful. he sat in my car and looked at the windshield and said that he was beyond shocked that this even made it out of the factory with this kind of issue. he called the guys at Turttle's auto glass, and they drove out and replaced the glass for us. Tyler, the guy who replaced my windshield, said that their was a huge 4-5 inch gap that wasn't sealed. He was so great and efficient and got it all taken care of in a timely manner. the management at the dealership was rude and not helpful. they gave us attitude when we presented our issues and concerns. the management staff made me feel very uncomfortable. as a paying customer and first time car buyer i should not have been made to feel stupid, uncomfortable, and that i wasn't a priority. it felt that since i bought the car and drove it off the lot that i was no longer important and that i didn't mean anything to them anymore. I appreciate all the help from Turttle's auto glass and Don in the service department. All in all it was an ok car buying experience. i got to see the good and the bad of car buying and the good and bad of working with a dealership. but i'm in love with my car. i highly recommend the dodge dart to anyone looking for a new car. its a great car and i'm very happy with it

Ann McCarty Feb 10, 2016

Whatever you do... DO NOT deal with AutoNation Chrysler Dodge Jeep Ram Roseville !!! I wish I would have read all the reviews before I was fooled into trusting them. Here is my story: About a year ago, I purchased a Dodge Ram truck from the above mentioned company. The sales rep was wonderful and she took a "skinny" deal just to get the sale on her record. I appreciate that immensely as I am not a rich man. ("They" did not tell me though, that there was a recall on the driver's side airbag at the time even though they knew there was an outstanding recall). They are required by law to let buyers know at the time of purchase. They did not. The very next day I realized the right turn signal did not work. We tried to fix it ourselves as we figured it was just a bulb out or a fuse. Turns out that it's an act of God to remove the front passenger bulb housing but we figured it out. After bulb replacement, front and back, the turn signal still did not work. We called AutoNation Chrysler Dodge Jeep Ram Roseville immediately with this issue and the person from service that answered said "sales" would happy to take care of the turn signal issue for us as it had been much less than 60 days since the purchase BUT... there is a recall on the driver's side airbag. The "scheduler" then took my name and number, suggested that I wait for the recall repair and that AutoNation would handle everything at the same time. The same person promised they would call me when the backordered parts were in for the recall. I never received a return call from this company. Not even once. This return call DID NOT occur. I called over and over asking if the recall parts were in and one day... last month, they said Yes! and that they were sorry they had not called me yet to schedule the repair. She also told me that the turn signal issue would be dealt with at the same time and sales would cover it as the signal never worked once since delivery of the vehicle. I have retained the initial agreement and vehicle inspection that states all signals work at the time of purchase, This is not the truth. So.... we finally get the recall repair scheduled. Gregory Stebbins was my "service advisor". Greg tried to sell me the turn signal fix for $150 plus more if it took them longer. He said his hands were tied and then made an X figure out of his arms. I asked him to have his people tighten the bolt on my cab cover lock (as it had always been loose) and he told me it would be $45.00 to tighten a bolt. It's obvious they must get paid commission as these issues should have been taken care of after waiting so long and all the promises that were made. I was required to show up at 8:30 this morning for the 45 minute recall repair and was promised a 2:15 p.m. call back if the repair was running late not only by Greg but I have it in writing. I called Greg at 3:00 with the only option to leave a message. I understand they are a busy company but please answer your calls. Gregory called me back at 3:26 stating that he was sorry and that service was pulling my truck in "right now" and it should be ready in about 45 minutes. THAT WAS A LIE! My only ride to pick up my truck was at 4:00.. . they had the truck all day. And when I "got there" at 4:15 the truck had not even been pulled in to service yet they had the truck ALL DAY LONG. Even though it was second in line at 8:30 am. So.. I go to pick up my truck at 4:00. Some Lot Boy tells me to go to the cashier because my truck is ready. After waiting in line at the cashier, she, the cashier, tells me to go to Gregory as she doesn't have any paperwork for THE DODGE RECALL REPAIR. After about 15 minutes of elusive behavior, Gregory Stebbins tells me that the truck has not even been pulled in to the service garage (at 4:15) for recall repair as of yet. I asked for the service manager on duty and he was already standing there. How did they know they already messed up LOL. After all that I've explained in this review, I shared every detail with the service manager at the time, Brian Morrow. Brian let me know that he was willing to make the recall repair happen in the next 45 minutes while I waited but was not willing to take care of any of the other issues. I just finished a phone call with Brian Morrow at 6:09 p.m. on 02/02/2016 - His last words to me were "Take it somewhere else". DON'T Deal with this company. That is my review

Gary L. Dyer Feb 2, 2016

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