I didn't have an appointment but I was able to get my oil change, fluids checked and tires rotated in under an hour. Thank you for such prompt and friendly customer service.

Service department could be a little quicker about servicing and communicating once a job is complete. Other than that, the employees are always friendly and happy to answer any questions you have without sounding condescending.

I supposed "Loved it" is a rather extreme description; however, my experience merited a five-star review. Nobody "loves" waiting in line at a service center, but the service rep's eventual assistance and willingness to make sure I was satisfied was stellar. When all was said and done, I was given a comprehensive information sheet outlining the work done and general findings. Great job folks!

love this place,have bought 4 vehicles from here

10 am appointment, nobody working the intake counter. 15 minutes later and we finally get service. The intake lady Terri had the personality of a corpse. I got a rental but they are not onsite so you have to wait for a shuttle to the rental place, more wasted time. Same thing in reverse when picking your vehicle up. Totality inefficient compared to the experience my wife had at the dealership right next door the week prior. In all about an hour of wasted time. On picking up the vehicle the cashier and their was only 1 couldn't multitask to save her life, so more waiting . Finally somebody saw me standing around and got my paperwork, which was sitting right there in arms reach of the original lady working the cashiers desk. Sign and go but another wasted 10-15 minutes. If you like your time wasted and don't have things to take care of in a timely manner this place is for you, otherwise probably not.

They were friendly and John Avitia, the Service Advisor, was friendly and helpful. I appreciated the great service for my 06 Ram truck.

Super nice and accommodating, just didn’t fix what I brought my car in for.

Had a recall done and a coolant flush. I wasn't told how long the service would take, and failed to ask. The service rep asked if I would be waiting or not. I had a ride, but with that question I figured the service would be "relatively" short. 5 hours later I called and left a message asking when it would be ready, another hour later I left another message, never were my calls returned. Then at the 3rd hour (8hrs after I left my Truck) I finally got the service rep (John A) on the phone, and miraculously it would be "ready in about 20 min".... I was really disappointed with that aspect of their customer service.

Greg did a great job! Very friendly, took his time explaining what was going to be done to my vehicle.

Fast and Easy

Had the part I needed.

John was able to schedule my appointment when I needed it. Work was done quickly and I was kept informed. Thank you.

Had to bring the truck in for a non-working horn. Had a VERY pleasant experience here, from the initial person I talked to, to Don the service manager. He kept me informed as to what was happening and got my problem solved quickly. I was in and out very fast with a working horn. I'll definitely go here again! Another time: Just took it in for the recall. Another great experience with Don and the shop.

After making an appointment at Roseville Chrysler dodge in Roseville Minnesota. The staff at Roseville Chrysler dodge California were more than accommodating and helping me with my trucks needs. The tech advisor Ms. Connors was especially helpful in dealing with me even though I did not have an appointment. Being rather embarrassed, she was quite sincere and letting me know that they would take care of all the requirements to update My truck. The work was done quickly efficiently and and the truck was delivered on time. Definitely a five star review dealership

I would’ve rated my experience higher but every time I take my truck in they air my tires up to the max pressure because Chrysler will not adjust TPMS sensor setting to the actual legal requirement. Tires do not need to be 80 psi unless the truck is heavily loaded!!!

I had an oil leak, several recalls to fix, and had my tires changed.

The whole service team, and especially Greg, do a great job. When we brought our car in recently, Greg took personal responsibility to make sure that it was fixed right before he gave it back to us. Thanks a lot!

Best Service manager in the business. I am a small contractor, and they always make sure my trucks are in and out with no delay. They offer a personal, honest touch that is hard to find in the auto industry. I recently added another truck to the business and they went out of there way to beat any price on the west coast, including the "truck mills" in Idaho. Don't be fooled by the lesser dealers in the region, these guys are for real. Take the time to give them a shot and be honest about what you need, you wont be sorry!!

I travel in my Ram trucks all over the west coast for business. YOU WILL NOT FIND A BETTER SERVICE DEPT. Always on time, courteous, and understanding of the fact that when my trucks are not working, Its a problem for me. You will not be sorry you chose this dealership for service.

Amazing Service! John Avitia will go above and beyond to help you out and get you the service you need. I will definitely continue to be a return customer thanks to the superior servicing with these guys.

Amazing Service and John Avitia is the man that made it all happend. Stayed late and got us in and really made sure to take care of all the little details to help us out.

The car salesman that attempt to help us severely lacked customer service and sales skills. Will never shop here again. Elk Grove has better deals anyway.

Good customer service. Had issue with Uconnnect, issue resolved quickly.

Only giving 1 star because google won’t let me put zero stars.‪Autonation Chrysler Dodge Jeep Ram in Roseville, California and the employees there are scam artists who prey on people who don’t have the same resources that I do. Yo-Yo financing/Spot Delivery scams are very prevalent in California and Autonation is perhaps one of the most heinous offenders. Do NOT EVER buy a car from these scummy frauds. They take advantage of people who aren’t well versed in their rights as a consumer, and will not hesitate to take advantage of you as well. Luckily, I was aware of my rights and able to protect myself from their shady, illegal tactics. Save yourself the trouble and NEVER go to Autonation Chrysler Dodge Jeep Ram in Roseville, California.‬ Please like and share to make sure that these scummy dealers are unable to fraud anyone else.

‪Autonation Chrysler Dodge Jeep Ram in Roseville, California and the employees there are scam artists who prey on people who don’t have the same resources that I do. Yo-Yo financing/Spot Delivery scams are very prevalent in California and Autonation is perhaps one of the most heinous offenders. Do NOT EVER buy a car from these scummy frauds. They take advantage of people who aren’t well versed in their rights as a consumer, and will not hesitate to take advantage of you as well. Luckily, I was aware of my rights and able to protect myself from their shady, illegal tactics. Save yourself the trouble and NEVER go to Autonation Chrysler Dodge Jeep Ram in Roseville, California.‬

My wife bought a 2012 Jeep Grand Cherokee from the dealership 33 days ago. About 3 days ago it started to flash a check engine light for a cylinder misfire and go into limp mode. We brought it into a local shop and it appears it needs internal engine work which will cost $6000. We've tried contacting the dealership, left messages and still have had no response back. I understand the risk involved with purchasing a used vehicle but the fact that they don't even have the decency to call back is unacceptable. I would never recommend or return to this dealership.

Worked with Omar looking for a new Dodge. Excellent assistance and no pressure. He worked with us and found exactly what we needed in a very timely manner.

I love the Jeep dealership there. Their service advisors are great, honest, and very helpful. John is highly recommended. I have had many experiences with other advisors at different dealerships. You will definitely see the difference between this one and the others.

I have given this dealership multiple chances to make things right with a truck i purchased from them two years ago. First, walked into the service department and all the guys behind the desk just looked at me and didnt give a S*** to ask if they could help. Second, I called into the service dept to schedule a appt and took me over 4 hours to get a hold of someone in the service dept because none of them answer their phone. Or, you get Vmail and they say they will call you back and waitied for 24hours before i finally heard back from a service rep. Now im calling them again because I want to see if my warranty covers the issue im having with my truck again. And, no one is answering their phone AGAIN!!!! and want me to leave a vmail. Currently waiting on hold and the time that shows on my phone on hold right this second says 11 mins 16 seconds and counting. Just trying to get a service rep on the phone because im tired of leaving vamils with the service guys and not getting any return call. I would never recommend buying or servicing a vehilcle at this dealer. Worse customer service EVER!!!

Even though the manufacturer declined warranty on my vehicle Teri in the service department was on it and did everything to make it easier for me.

Terrible service from both sales and service. First started when we bought a car last week last Monday, the car needed front tires so as part of the deal our salesman, Ryan, told us they will replace them. But they couldn’t mount the tires due to the service department being closed for the day, so they told us is we could bring the car back tomorrow, Tuesday, to get that done. We told them that wouldn’t be possible since a round trip from home to Roseville is 3 hours and we couldn’t get that to work with out work schedule. We agreed that Ryan would make an appointment with the service department on Saturday from 12-1 PM and that he would throw in a gas card. Saturday comes around my fiancé, my 4 year old daughter and I head out to Roseville, we call the service department to confirm our appointment and they responded that it’s fine to come in that they’ll take care of us. We finally get there I walk up to the service department and talk to someone and told me I needed some type of document in order to have the tires mounted. I explain to him what Ryan and I have came to agree on when we bought the car and said “sorry there’s nothing I can do for you with out that paper”. So I head over to look for Ryan and luckily I found him he was able to get a sales manager and talk with the service department. We waited and waited for about an hour until finally Greg, the service advisor, came up to find me and wanted to check the tire size to see if they had the ones the car needed. We go outside Greg gets the tire size and rating, goes off to look for the tires. Around 15 minutes later he tells us they don’t have any in stock. That they’d have to order them and they’ll be here on Monday. Then the sales manager also comes up to confirm that we have to make another round trip to get our tires. I explain to him there’s no way I’m risking driving back home then again come back on Monday on the tires that car is sitting on. So he says they would make a few phone calls to see if they can locate the tires we need. Another hour goes by and still no luck Ryan comes over and says that the dealer would lend us a car and we could pick up our car on Monday once it’s all set and done. We agree so we sign some papers, while doing so my fiancé asks Ryan if the car will have gas and he responded oh sure. So we get on the borrowed car and start heading home. We didn’t bother to check how much fuel the car had, we were just glad we were out of there but we hear a little beep. The car needed gas and only had 1/8 of fuel in the tank. So fast forward to Monday, around noon I had no calls from Greg, I call him and informs me that the tired are not in yet and that they should be in any minute and that he’ll give me a call once it’s ready. 2 hours go by and no call so I give him a call and right away starts explaining that the tires didn’t come in that there might have been an accident. So I ask “how long have you known this?” He replies “I’ve known for a while, it’s just been too busy and I couldn’t give you a call”. He then goes on to say that the tires are going to be in tomorrow, Tuesday. I go on and say “ that’s another promise that can’t be kept” then Greg hangs up on me. At this point I’m astounded by the way he hanged up on me and how he really couldn’t free up 2 minutes to give me a call or leave a voicemail. I work in the customer service field and it’s unprofessional and rude to hang up on a customer without hearing them out. So I maintain my cool and call him back, he tries to talk over me and I say to him his service isn’t what I expected and Greg said he will update me when the tire are in. I get a call the next day, Tuesday, from Greg confirming that the tires are in. I go in 20 minutes before the service department closes and look around for Ryan, I went to him to get the gas card he had promised but he wasn’t in. I go straight to the service department to Greg, he doesn’t apologize for what had happened the day before, I just proceeded to pick up the car and left. I do not recommend this dealership unless you want a headache.

Greg the service writer knows his business! I have been going there since 2000. They're real busy for a reason!

Great service. Greg was great as usual. Needed repairs completed promptly.

Greg was great, understanding and helpful. My charger broke down on Sunday and my warranty didn’t cover my repair, he helped me find a discount. Which saved me a little money.

Repairs completed promptly. Greg let me know what needed to be done. Took care of me in the usual, quality way.

I went to fix my mounding around the body job 40 min I wait 3 day to be fix that means never again Iam going there to ask to do service for my truck

This is my first and last time I'll ever use this facility. My initial service advisor "Brian" was rude and could care less about taking care of me. They told me the repair would take 4 days and it took over 2 weeks. The cost was more than they promised and when I picked up my Jeep it was filthy dirty. Never again will I have my Jeep serviced there.

I love this place!! Greg my service advisor is amazing. I truly believe that he has the best interest of the customer in mind. A truly wonderful person with a warm smile, seriously it's infectious. Definitely recommend getting you vehicle fixed at roseville dodge.

Great customer service. Very welcoming but service took longer than notified. Awesome place.

Great customer service. One of the best in the Automall if you ask me. They were very helpful and patient with me on my selection. I came in with bad credit and was still able to walk out with the vehicle I wanted. I recommend them to anybody who has a desire to buy from the automall.

I had a great experience at AutoNation CDJR in Roseville. After finding the car of my dreams online my boyfriend handled the negotiating over the phone during the day and we made an appointment to see the car the same evening. When I arrived we were greeted with the car pulled around and ready for a test drive. We got exactly what we wanted at the price we were looking for and I drove my freshly detailed 2019 Chrysler 300s Hemi within 2 hours of arriving.

Worst experience ever. Was recommended by a friend to have my my first service done here, could’ve saved $300 if had gone to the the dealership I bought it from. Anyways dropped of my truck to have its service done, was told I’d receive a call when it was done, no one called. Had to call 5 times just to get a hold of someone, finally was told the truck is ready, told em I’ll be there in hour or so to pick up the vehicle. Got to the dealership after service department was closed, so approached the other desk told em here to pick up my vehicle, they couldn’t find the key and they can’t do anything about it. Told em I need a vehicle for work tomorrow, was told again that I’m not understanding what they’re saying whech was basically that they can’t do anything about it. Asked if they could give me another vehicle for time being and again was told No. They can’t give out vehicle like that. After some upsetting words was told to leave the dealership floor because I was being rude. Had to call my wife to come pick me up after she had just gotten home from dropping me off. Will never go back to this place again.

Good as always

Came in last week, as my car needed an oil change and I have a service contract with Chrysler. Pulled up, service tech directed me to park and wait outside of my car. 30 minutes later after waiting I went inside, was ignored at the desk. Went outside and asked the first person I saw, and was informed they are coming out to help. Finally, a service associate came out, verified my contract and took my keys. 45 min to an hour later, they were done. That was pleasantly surprising, and the service associate that gave me my keys also informed me my brake pads and rotors were due to change. He said I had been waiting and had my paperwork ready and to call to schedule it. So, I left and this week called back. I've been calling all day to the service department. The woman that answers is just a receptionist, and transfers you to a service manager. Guess what? 5 times today I've called and all 5 times I've been transferred to voice mail when all I'm trying to do is to get a price and schedule. That's ridiculous. 1 star earned for how fast the oil change was but thats it. Thanks for showing me how much you appreciate your customers business. I wont sign another contract either.

Came in last week, as my car needed an oil change and I have a service contract with Chrysler. Pulled up, service tech directed me to park and wait outside of my car. 30 minutes later after waiting I went inside, was ignored at the desk. Went outside and asked the first person I saw, and was informed they are coming out to help. Finally, a service associate came out, verified my contract and took my keys. 45 min to an hour later, they were done. That was pleasantly surprising, and the service associate that gave me my keys also informed me my brake pads and rotors were due to change. He said I had been waiting and had my paperwork ready and to call to schedule it. So, I left and this week called back. I've been calling all day to the service department. The woman that answers is just a receptionist, and transfers you to a service manager. Guess what? 5 times today I've called and all 5 times I've been transferred to voice mail when all I'm trying to do is to get a price and schedule. That's ridiculous. 1 star earned for how fast the oil change was but thats it. Thanks for showing me how much you appreciate your customers business. I wont sign another contract either.

Abraham, Vincent, Marcus, Kyle. All are Mighty Men of Valor! They were kind, patient, thoughtful, considerate, informative.....etc.. they all were on point and consistent with each other and policies. They all Rock!!!!

I’m not big on kudos for auto service, however autonation djr in Roseville impressed me. Our 2016 2500 blew a water pump on the way home from camping. Had the truck towed in and met Greg at the service desk. It was nice to see a smiling face with a positive attitude. He took our information set us up with a rental and was on my way home in about a half hour. He indicated they might get to the truck today but for sure in the morning. It was ready by 2pm the following afternoon. Because of his attitude and the manner in which the process was transacted, I will return for my warrant work and maintenance.

Reed was very helpful and explained everything to me. However, by the end of the day I hadn't heard from him, so I called him. Reed was very apologetic and was very communicative after that. They do a great job!

Don is great, he always helps with my truck and is knowledgable enough that he saves me money ever time I'm in.

Originally went to carmax to purchase my first new car, went there after going onto their online pre qualification generator and payment generator. When I arrived at carmax the payments were 10x higher than originally stated and their service was overall disappointing. Frustrated I went back home and got online and found the same vehicle at AutoNation and it was 4 thousand dollars cheaper than carmax sent in an inquiry and within 5 mins I received a call from AutoNation , Tom the salesman was very helpful and informative over the phone and got me approved for a loan in minutes he also worked with me and got my monthly payments lowered to what I felt comfortable paying. Overall the best experience I’ve had at a dealership, I’ve visted many on my path to purchasing a new car and they’ve all been pushy except for AutoNation.

The Service Department is absolutely the Best! They go the extra mile to take care of customers. They've been my service department for almost 9-years, on two separate vehicles. I give them 5-stars across the board!

Great service this time. Service staff was friendly and professional. I was in and out for an oil change in 45 minutes. Very satisfied.

Staff was helpful and knowledgeable. Got a great deal on a very special car.😎👍😎

Great service overall, they fix a recall on the air bags of my dodge ram 1500, i guess their is a major safety issuse. Pricey but what dealership is'nt.. John was my goto guy and he was a very friendly person.

It’s upsetting that we were not warned that the issue we had with our car was not under warranty. Our warranty ended 2k miles before we took it to the shop. The shop automatically went straight to diagnostic and then gave us a bill of 198.00 for the diagnostics. It was only then where we were told it wasn’t under warranty. I think that this is a horrible way for a service department to work. It’s close to extortion. I would recommend to go somewhere else as this service department only cares to scam you with diagnostics fees instead of being upfront and honest.

I asked they put the contract together I bought.

For buying my first car everything went great, from test driving the car to signing the paper work. I was amazed by the service there, Trevor Luker is definitely the person I would recommend to help you get a car.

Greg was my service advisor today He never disappoints , he is the best asset to the dealership. Greg is the reason I will buy my third Jeep here and now we re else He is a solid 10 in my view.

Very fast and friendly

Jacob is a first class salesman very knowledgeable very honest !!! Unlike other dealers where my experience was absolutely horrible these guys treat their customers with respect. I have purchased two vehicles here at Roseville Automall Dodge this year will always come here first when I am in the market for a new or used vehicle purchase. I highly recommend Autonation Chrysler Dodge they will take care of you and will work with you to meet your budget for purchase. James B

Just want to thank everyone who was involved in repairing my Challenger differential. Got a nice rental and best deal on a lifetime warranty for car., * recently had a issue with my challenger ,Terry helped me to get my car checked. She is the best.

Trevor worked very hard to get me my dream car I'm so happy!

I was early and the guy working with me got me in early and was done 3 hrs ahead of time. I had 3 recalls and all three were taking care of. He was very nice and helpful by answering all my questions. I was very pleased with my experience.

Had a great experience having some recalls taken care of. The team member who helped me was very professional and courteous. Knowing that I'd be there for a few hours, he even offered a car to use in case I wanted to go out. Lucky for me, I found a small table and was able to work while being serviced.

I had a great service experience thanks to Reed, my service advisor. His follow through and knowledge was very helpful helpful.

Greg is pleasant to work with. Unfortunately my original reason for taking my 2015 Ram 2500 diesel pickup to the dealer was for starting issues. They could not reproduce the squawk and I'm still having some issues. Not certain if it's a troubleshooting error or something they just could not reproduce.... other than that the staff is kind and caring.

Great service and parts division. Would recommend this dealership and continue to do business with them!

Awesome people and service center..!! Fast oil change too!!

Went in for a recal on my 2016 challenger. I came in on a Saturday and found out that my appointment had actually been the day before, but they got me in anyway. I believe that Greg helped me. I told him that i didn't understand some of my cars features and he took the time to show me how to work some things. He also showed me where I could find all of the information I needed on the website. I was out in am hour with a smile on my face. Very happy customer.

The salesmen were not pushy and I had a great time finding the right car for me. It was a good experience overall.

I booked a 7AM appt to have some recall work done, plus an oil change on my 2015 Dodge 2500 Diesel. I was greeted prior to 7. The paper work was prepared, and I asked about when the truck would be ready. He said 2PM, and would I want a courtesy shuttle to take me home. I had my wife pick me up because we had other things to do in the area. The truck was ready at 2. All work completed. They even filled up my windshield washer fluid. Good experience.....

The services has definitely improved in the year that I have not been here. I hope they keep it up. ...... 10/3/2018 Nope, it got worse...the actual mechanics there are awesome. I can't believe they continue to keep the same customer service staff when they are horrible.

Absolutely the worst customer service in the area. Twice I have this dealership refuse to provide service for a recall on two different cars. The first car, I had to call dodge customer service and have them get my car serviced...that was 2 years ago. About a month ago I made an appointment to have my Chrysler Pacifica serviced for a recall. The day of the appointment they said I didn't have one and they refused to service it! I will be contacting the BBB as well as Chrysler. This is absolutely horrible service...

Had a great experience buying my new 2019 Laramie Longhorn RAM 1500. Jacob helped me find the exact car I wanted, then helped me find a good fair price and rate with the financing department. Ebraham was also great in walking me through the contract and making me feel good about buying with AutoNation Chrysler Dodge Jeep Ram Roseville. Overall terrific, stress-free experience!!

Everyone was super nice. Samy (I apologize if I spelled his name wrong) was super sweet and patient and funny. I also liked their no-haggle policy. In addition, it was a much faster experience than I thought that it would be. Most importantly, I'm absolutely in love with my "new" Ford Escape, and will definitely go back to AutoNation for future car purchases.

Quick, efficient, quality service.

Great service department, they will do all my service work in the future. Don my advisor was excellent to work with.

I pretty much always have a good experience when I have my truck serviced here. I have brought my vehicle here since I purchased it. I get my oil changed here, my tires and rotations done here and all repair work done here. My truck is always in optimal condition and I rarely have any issues with it. Jon and Dan are always very accomodating and easy to work with.

AutoNation Dodge is Awful... Will never buy a Truck there again! Broken promises from Internet Sales. Bought a Brand New 2018 Dodge with 75 miles on it after 3400 miles had to add DEF fluid to it.. They never topped it off and then when I went to Parts dept to buy and ask about it, they were so RUDE!! No answers of why I am having to buy gallons of this fluid which is not cheap to add since my check engine light came on after 2 months of owning a Brand new truck! Got the run around on top of being RUDE... Isnt it when you buy a new truck they top things off! I am very very unhappy with Dodge.. 😲 How Rude!!

Very friendly service staff. Great communication about what was going on with my van. Thanks!

I took my 2017 Jeep Wrangler in for a new window regulator problem- they fixed it in great timing and everyone was super nice. Taking it in on a Monday was a good idea. I knocked one star down because I’m pretty sure I’ve heard of people receiving their car back with their car washed and cleaned and mine was not. That made me sad..I thought that’s what keeping your customers happy and keeping your ratings up is for? Guess not.

Friendly service staff. Great communication about what was being done to my vehicle.

Don is the best advisor ever!!

Getting my work van equipped

Great place to buy a car

Don Harmon knows how to get things done. He has great customer service skills and his manager Brian is also very helpfull. they all work as a great team and I refuse to use any other service dept at any other dealership! I have been a loyal customer of theirs since 2012

Tried three times to get a service adviser on the phone. Left on hold, then got voice mail, then the system hung up. Sad

Great experience! Staff very friendly and helpful!

I bought a car there it was dirty nasty they don't even take care of things that they promised they would they said they would give me an alignment for free because I paid the extra insurance so when I went there to get it they did not honor it I would not suggest buying a vehicle there I'm very disappointed my vehicle was so dirty when I bought it and it was dark the next day there was candy stuffed in the seats all around it was an extremely bad experience I wouldn't suggest buying a vehicle there

We were traveling through and needed service on my Dodge Ram. I was very happy with the service and the speed in which the service was completed.

I had an appointment for a recall to be fixed at 7:45 am. I dropped off my car at 7:30 and they said it would take 2-3 hours. I was dropped off by a friend again at 11:30 and the car hadn’t even been started on yet. After talking with the service employee and letting him know I was going to have to wait around again he talked with the supervisor and then let me know it would be about 20 minutes. It’s unfortunate that something that could be taken care of in 20 minutes took 4.5 hours of my time when I had an appointment for this.

So I bought my jeep patriot from these guys back in 2015 brand new it is now only 2018 we just paid the car off completely and it has been having starting problems for months. We brought it in they couldn’t find the problem they still charged us for it even though they couldn’t find anything wrong with it. So we finally had time to drop it off for an extended period of time they finally fixed the problem and charge us again for the same issue. Reed their service guy was as rude as it could possibly get who then just directed me to the service manager who is not any more helpful than he was and was equally as rude.

Service lead John was excellent. Knowledgeable fair and took great care of me.

Check in was easy and fast. Work done in a timely manner. I would have liked to talk with a representative preferable the one who checked me in who was there. I Was sent straight to the cashier to pay my bill which was reasonably priced (Thank You). Did not see on the paperwork that the brakes could have needed to be changed. Need better communication needed. I was told by the check in person he would get me quote on replacing my cracked dash but never got it.

Greg, You always get the job done. You and Jeff are the best!!!!!!!!!

I would like to recognize (Greg Stebbins) in the service department! I recently broke down in Roseville, CA near the dealership and had a HECK of time getting my truck towed to this service department. I was able to get my truck delivered on Saturday by 5:56 (they close at 6pm) and he was extremely polite, helpful, and possible the BEST Customer service I've ever experienced. No one wants to breakdown while traveling and you deal had a heck of time coordinating tow trucks, insurances, hotels, etc.. and when I thought the ordeal could not have gotten any worse, I met Greg at the end of his shift on a Sat and he stayed late to ensure I was able to get a ride, a rental car and make sure my truck would be looked at first thing Monday morning!! He really did an excellent job and I hope this makes its way to his management with hopes he is recognized for his efforts!! I have not had the best experiences with Dodge in Reno, but it's because of him I'll consider making my next purchase with this dealership instead. If the other staff are as dedicated to ensuring customer satisfaction, it’s with no doubt I’ll be coming to see you soon!! Thank you Greg for a job well done and helping me and my family get home safe..

I would give a minus rating if I could. John Avita (service advisor) was great and did all he could to make it right but, Jeep has really screwed Jeep owners when it comes to TPMS sensors. If you have a set of wheels/tires for summer and a set for winter, you need to buy another set of TPMS sensors. Until 2017, the sensors would self activate in a mile or two. Now the sensors HAVE to be activated by a Jeep dealer! Their hourly rate is just under $200!!! This is the WORST RIP OFF I've ever witnessed from a manufacturer! I spent two half days at this dealership trying to get the sensors working. Their final answer included tearing down all 4 tires so the could get numbers off of each sensor and "force" code each sensor! At my cost!!! So, I still don't have three TPMS working in my Rubicon! Follow-up: The service manager stepped in and had me bring my Rubicon back. It took a couple of hours but, they successfully programmed the TPMS sensors! I really appreciate his getting involved and fixing the problem. I'm still very disappointed in Jeep making a change that causes a simple tire/wheel change to cause the owner(s) to go to the dealership to get the TPMS working . That is NOT the fault of the dealerships!

Brought my Ram 1500 in for a recall repair on the cruise control and an oil change and tire rotation. The staff was excellent and our service advisor Greg Stabbings was very good. He explained what needed to be done and I was able to wait in their lounge while the work was being done. We also have a Dodge Ram 2500 That we bring in for service and we always receive great service. I highly recommend AutoNation's service Department.

We came in upside down on our current car, which was super unreliable. Sam was our Sales Associate and he patiently worked with us to get into a brand new Chrysler 300. Everyone was committed to helping us and understanding our needs. We’ll definitely be back!

Very disappointed in this place. I don't feel valued as a customer by this place.

Express Lube oil, service writer polite and service was quick and complete.

I’ve always had a great experience here. I bought my 2016 Jeep Grand Cherokee a few years ago and have always brought it back for service. My Service Advisor, Greg has always been extremely helpful and knowledgeable about each service performed! I would recommend you check out this dealership! You won’t be disappointed! Thanks Greg!!!

Like so many other people have said, I had a horrible experience at this location. I went in looking for a used car to replace my 2005 Saturn that was going to cost $1,000 in repairs. I figured I would rather put that money toward a new car, but didn't have much beyond that for a down payment. I had planned to look at a Prius at CarMax, but they weren't able to get it shipped to the Roseville location in time and I needed a car, so I found a Fiat I liked at this location instead. I was pre-approved for a loan through my bank when I went in and told them as much. The test drive was short, but I didn't think much of it. Afterward, we came back to fill out the paperwork to purchase. The first red flag (I failed to take as seriously as I should have) was that I was asked to fill out what looked like loan paperwork, which requested references and employment history. I pointed out that I already had financing from my bank and didn't need to be financed by the dealership and was told by my sales associate that "everyone has to fill the paperwork out" but that it wasn't for financing and they wouldn't run my credit. When we proceeded to the financing part of the deal - again, the paperwork with my existing loan from my bank - I was told they could get me a better deal, but they didn't know with who. It would be done after I left and the loan service provider would send me documentation. That was red flag number 2 that I unfortunately ignored. Then they tried to upsell me warranties and service plans, etc. telling me that a foreign vehicle could be expensive to get replacement parts for. I pointed out the $200 charge for service and was told that was a deductible. I'm still not sure if that's every time I go in or for the year. There didn't seem to be any way to outright refuse the service plan, so I went with a minimal option that raised the price of the vehicle by $3,000 (yes, that was the LOWEST option and one I created myself, choosing just the services I wanted and not what they were trying to sell). When I finally got the car home, I realized I only had one key, no backup and e-mailed to find out about getting another. No one answered. I have contacted them several times about the card for the service program I paid an additional $3,000 which I have never received and no one has ever answered. I am now having problems with the car as well. It was brought in once already to Firestone (as I did not have the $200 deductible for service at AutoNation at the time) and was told the alternator was failing and it would need to be replaced. $700+ later, that work was completed and it is now two - three weeks later and the electronic system seems to be failing. I am back to having lights come on and random intervals and the vehicle shut down this morning on the freeway. It is a safety hazard to me to be operating this vehicle and I cannot believe no one knew there were this many problems with a 3 year old vehicle with only 27,000 miles on it at the time I made the purchase. Additionally, there is water/condensation inside one of the taillights and while the rear windshield wiper works, the spray for the rear washer does not. Supposedly, the information for my service plan is in the computer and I won't need the card, but I hate to get all the way there just to be told that it isn't. I do not have the money to pay out of pocket for the entire repair, nor should I have to. Also, based on other reviews, I have a hard time believing it will be fixed there, at least properly. Finally, the loan WAS financed by my own bank in the long run; everyone else they sent it to declined my request for a loan (even though they weren't supposed to run my credit), one of them because the price for the car was more than it was worth. I will never buy from AutoNation Roseville again and advise others to stay away as well.

Terri Connor, service advisor, provided great customer service. she returned my call timely. And this is second time she handled my 2017 Jeep Cherokee for repair service. Service desk staff efficient customer service. No waiting. Outside to pick up my Cherokee the staff right there to direct me to my SUV. Excellent customer service!

Nice job.

I had a recall on my jeep grand Cherokee. I was told originally that it would take about an hour to complete this; however John was so efficient, I was out of there in a half hour. I really appreciated his efforts.

Reed is very attentive to the needs of his customers in the service dept.

Get rid of your service manager! The GM should be more accessible. Don't promise repairs that you are not capable of doing.

I attempted to give this dealership my business, however the lies were too much to handle. Most of this transaction occurred over the phone. I had three discounts and a trade in. The car I was looking at MSRPed at 51k. They apprised my car at 10k. I was told there would be just shy of 5k in discounts. The "salesman" told me that he could do the vehicle for 43k plus the trade in. Great! But then I backtracked and stated 43k + 10k for the vehicle. The salesman said no, that would be the car and discounts.... excuse me?? since when is 51k - 15k= 43k?! I told him that and all of a sudden he didn't think the dealership would take my car and was having difficulty securing the value. The next day he was nothing but rude. That's fine, I'll take my business elsewhere.

Good service But intrusive feedback report. Make it a normal questionnaire instead of me advertising for you on FB.

The people and service , the time they gave to me to make sure I was happy

After an engine light came on and taking it to another Dodge dealer, I stopped by AutoNation and asked about the same incident. Prior dealer did not look at the issue at all and said it was ok to drive, while AutoNation Dodge checked out the Engine Light code and took the vehicle in under the Warranty coverage and had the vehicle back in a few days. The young lady handling this was absolutely awesome and I cannot say enough about how the situation was handled and thank her very much! This will be my go to dealer now.

Both my service and sales experiences here were awesome! Everyone I worked with was very helpful and professional, and each was very kind and silly toward my 4 year old daughter, who never once complained about being at the dealership for a handful of hours due to the people and the facility. Special shoutout to Service Writer Greg and Mike, Emal and Mo in sales! You all rock! Thank you!

Both my service and sales experiences here were awesome! Everyone I worked with was very helpful and professional, and each was very kind and silly toward my 4 year old daughter, who never once complained about being at the dealership for a handful of hours due to the people and the facility. Special shoutout to Service Writer Greg and Mike, Emal and Mo in sales! You all rock! Thank you!

Limited options and poorly prepared

I needed an additional key made for my Ram truck. The guys at the service desk took care of this for me quickly with almost no wait time. Great service. Thanks

I was dismayed that my car wasnt washed after the service. Also, my transmission fluid wasn't checked. The cabin air filter was a ridiculous $43 for a piece of foam which im installing because their labor prices are too high. I won't be going back.

I would NOT recommend AutoNation Chrysler Dodge Roseville Sales. Protect your money people.. and go somewhere else. I had a bad experience at the sales last month. I found out after the purchase that their new cars are way more expensive than the local market. The process was shady. I am not happy with their service. Replying to your response: Your online nice words to my review doesn't fix the problem. The only way that works is taking responsibility and fixing the problem.

I'm not ok with being charged 179 diagnostic fee for every assumed problem on the same car. 179 check engine light diagnostic 179 AC diagnostic, just to say I need a dye test...... no diagnostic should tell me the problem. A dye test should be part of diagnosing the problem

Unprofessional team :(

I am new to the area and had amazing luck on getting a brand new Jeep Cherokee Lattitude Plus to rent through Enterprise and absolutely fell in love with it! From the time I got into it for the first time until I had to turn it back in, I became certain that it was meant to be my next vehicle! It was so beautiful inside and out, drove so smooth yet felt extremely sturdy and safe, and it was so comfortable and roomy! I felt like it had space in the back for several pieces of large luggage so would be great for travel and airport runs. I decided to go to the Jeep dealer in Roseville and was fortunate enough to continue my lucky streak by meeting “Little Kyle!” I received one on one attention and he listened to what I was looking for, even down to the smallest details of color and model. He made me feel welcome and comfortable and was accommodating to my schedule. He was extremely educated about all of his Jeep vehicles and helped me debate which was best for me and whether it was better to lease or finance. He also helped me connect with my insurance company to get everything in order. He surprised me by going out of his way to help me return my rental vehicle and get the Jeep of my choice the same day from another lot. The entire process of purchasing a new car, which can be very stressful, especially for someone also new to the area and dealing with many simultaneous stresses, went as smoothly and easily as possible! I am extremely happy and satisfied with my new wheels and the truly remarkable service I received! I would recommend anyone interested in a new car to visit Little Kyle at the Roseville Automall Jeep location!!!!

Excellent customer service in sales department. I was help by Simon and given me all the information to purchase my new dodge durango.

I took my 2003 Dodge Ram 1500 4x4 in to AutoNation Dodge to have the passenger airbag recall completed. In the process of performing the work my dashboard was damaged. My 15-year old truck has 49,000 miles on it and has always been garaged and is used primarily to pull our travel trailer. When I alerted the damage to my service advisor she noted that the damage was not there when she checked the vehicle in and inspected it. She passed the issue on to the service manager. He looked at the damage and stated that he couldn't see how their repair could have caused the damage. The damage occurred directly above where the work was done. Naturally I expected AutoNation Dodge to replace my dash. Since my dash wasn't pristine I even offered to pay for half the replacement dash and then AutoNation Dodge would pay the remaining half and the labor to install it. The service manager would only offer to pay for half the labor. He expected me to pay for the new dash and half of the labor. This for damage that wasn't there when I brought the truck in. I was and still am shocked at the service manager's inability to take responsibility for something that happened while they had my truck. This is extremely poor customer service. I wasn't going to complain in this forum but I got an email asking how things went so since they asked I thought I would answer.

I took my 2003 Dodge Ram 1500 4x4 in to AutoNation Dodge to have the passenger airbag recall completed. In the process of performing the work my dashboard was damaged. My 15-year old truck has 49,000 miles on it and has always been garaged and is used primarily to pull our travel trailer. When I alerted the damage to my service advisor she noted that the damage was not there when she checked the vehicle in and inspected it. She passed the issue on to the service manager. He looked at the damage and stated that he couldn't see how their repair could have caused the damage. The damage occurred directly above where the work was done. Naturally I expected AutoNation Dodge to replace my dash. Since my dash wasn't pristine I even offered to pay for half the replacement dash and then AutoNation Dodge would pay the remaining half and the labor to install it. The service manager would only offer to pay for half the labor. He expected me to pay for the new dash and half of the labor. This for damage that wasn't there when I brought the truck in. I was and still am shocked at the service manager's inability to take responsibility for something that happened while they had my truck. This is extremely poor customer service. I wasn't going to complain in this forum but I got an email asking how things went so since they asked I thought I would answer.

I did purchase my vehicle at this dealership but I keep coming back because of John Avitia, he always does what he says he's going to do.

Awesome

They were on time and professional

I arrived at the appointed time. I was checked in and offered a ride to my home. John discussed my work to be done. He said he would call when the work was completed. All work was completed by about noon. John called and I picked up my car. One of the smoothest experiences at a dealership I have encountered over the years. Thank you AutoNation and John Avitia.( Service Advisor)

Everybody was very professional, Dan especially who promptly assisted me and gave me updates on everything that was going on.

I loved my initial visit. Greg at Service Dept. was very professional and also he sent me home on Uber which Automation Chrysler paid for it. Nice...

Don was pretty good. But when I asked Tom to go the extra mile he did. The only thing that was a little off was that a service guy cut a slit in my beef jerky bag and took a few. That’s OK but he should just open that up normally and took it instead of cutting a slit in the side. He probably was really hungry. But overall it was a good experience and I will recommend it to other people. I will definitely come back and the next vehicle I buy I will look for Tom.

Took a little long to get checked in but above all the employee was great and my car was done on time!

I HAVE BAD EXPERIECI AT THE SERVICE DEPARMENT

Not only was the sales experience awesome, but the service department has been amazing. A person only deals with sales once and service multiple times. If you are shopping for a service department first and then sales next, i would highly recommend these guys. They are honest and dont treat me like a female who doesnt know what is going on with my vehicle. Cant say enough about them.

Very fast efficient and pleasant. Thank you

It is always a pleasure working with Don in the service department. He is knowledgeable and makes me feel secure about all work performed on my vehicle. He is an asset to AutoNation Chrysler Dodge Jeep dealership in the Roseville Automall.

I was greeted quickly and told the service writer would be right with me, Several employees walked past me while I was standing there next to my car. But no one asked if I was being helped or if in needed anything. This included the service writer that I found out later was the one to help me , I know that it is a busy work place but to actually pass by the customer several times ( 3) to be exact , with out a t least a Hi or even a nod made me wonder why I was here? That being said the maintenance was performed as requested and was done in less time that was expected . Thank You

Strong gas smell; safety issue; recently had two screws placed through floor to mount audio equipment; shared this with service advisor Positives: - Fit me in without appt due to safety concern. - Service Advisor (Don) very professional and called me before his committed time with findings. - Quoted fair price for 1/2 hour diagnostic. Negatives: - told screw may have punctured an evap line above gas tank, but they were unable to confirm without dropping gas tank. - quote to drop gas tank and inspect was $425 I did not approve further inspection. Took vehicle home, climbed under it with a light and small mirror and could clearly see that a screw was penetrating the top of the gas tank. Very disappointed that trained mechanics could not do what I did to diagnose the problem. I question whether it was ethical to quote many hundreds of dollars to achieve a diagnosis that took me a couple of minutes. I will use this service dept again, but, as always, will only agree to reasonable quotes that make sense.

I went to the dealership to get my airbags done because of the recall. I had went to the Folsom dealership a few months prior and nothing got done they claimed they couldn't get to it. But when I went to the autoNation it got done in a hour. They greeted me at the door. It was so much more convient. Thanks you guys for finishing the job that the other dealership couldn't complete.

Met with Don our Service Advisor at 7:00AM. Don is probably one of the most dedicated, professional & knowledgeable service advisors I have ever met. He called us promptly at 4:30 PM advising us, our car was ready for pickup. Extremely pleased with the updates as the car seems to drive like it was new with no complaints. Could not be happier with this Dealer, Dodge Chrysler Jeep Roseville, an Autonation Dealership! Thank you for the great service.

Truck broke down on freeway in the middle of the night. Had no choice to tow anywhere but a dealership. The prices were crazy expensive to other car repairs, however needed truck fixed. Too 5 days to repair a fuel line. Then tried to upsale a whole bunch of “maintenance needed”. If the prices weren’t so inflated, I would have done the service. However I shopped around and getting it done from a local shop at half the price. Choose 3 stars due to the pressure of the “upsale”.

Good people

These guys over at AutoNation Chrysler Dodge are awesome!!!

Was in for service on my Charger. Teri Conner was great getting me in and out quickly. Unfortunately they were not able to correct the factory recall but that was due to the ODB2 plug not being properly installed by the factory. That was not the dealers fault though.

We had our Town & Country Chrysler in for several problems that appeared over the last year. Since we have the extended warranty, all the work on problems were fixed with one small deduction. Greg Stebins, our service manager and general service manager, Brian, were fabulous. They set up a rental car and kept us up to date of the progress, as many parts had to be ordered. We also had an oil change and some other service and the interior detailed. Wow!, the car looked like new inside. I recommend these folks to take care of your car's issues.

I have left 6 messages for a service advisor, spent 10 minutes at a time looping between operator and service department... On the 4th day I had to contact a mechanic who would actually contact me. Had a recall and a ton of work done last year on my Dodge at AutoNation and now I am wondering if the work was actually done or if they broke something when they put the dashboard back together. And oh yeah - the 2011 Dodge Caravan just randomly shut off on Douglas Blvd for the 3rd time...

Had my first service trip and the advisor took care of me.

I bought a car recently from the Honda Autonation and had no issues with them and went to this Dodge Autonation next door to Honda in the automall to look at a car for my 18 year old son. I didn't make it very far with my purchase because when we pulled into the front parking stall and was greeted by the broken concrete parking space barrier that was not safely attached to the asphalt at the front of the parking space but had been moved to the front of the parking space. I did not notice it was out of place and ran over it pulling in. Once I heard the sound of my front bumper hitting it, I immediately backed up to then cause more damage and pulled off my bumper on the passenger side. I asked the sales guy who saw what was going on to get a manager to look at the car as I was pretty sure that this should not have happened if the barrier was properly in place in the front of the parking space and not moved out for me to run over it. He said the manager was busy and that he was not willing to help me. I went into the dealership to talk to him and he sat at his desk never getting up and said that there was nothing he could do and that I would need to come back and speak to the GM the next day. I took some pictures thinking that would be all I would need to help explain what happened...but I would be wrong. I called the GM in the morning to discuss with him the situation. He immediately was defensive and took the posture that nothing was wrong and that it was my fault for running over it. I repeatedly attempted on to explain the situation that the barrier was out of place and could not see it over the hood until I actually ran over it. He said that he put the barrier there to prevent cars from hitting his Uber pick up sign and that it did not need to be secured to the pavement. When I said why do you have all the other barriers secured to the pavement and not that one he kept repeating his position that he put it there and that I should have seen it and not run over it. When I asked what the Autonation corporate office would say about this, he got irritated with my call and said "go right ahead and call them" and then hung up on me. I actually thought my phone went dead and immediately called back to get his voice mail with no return call. This is where I got to see how a big company like Autonation works when it comes to issues like this. After about 2 hours of calling multiple numbers to reach someone at the corporate office that could help me file a complaint I was told that they do not have anyone that I could speak with and would need to leave a message and someone would call me back. Now a week later I call back since no one has called me to get someone that said they might be able to get me someone to talk to. Once I got into a department that was able to hear what had happened I thought I was finally going to be heard and get the bumper looked at. After sending the bumper estimate of $1,169 to repair and sending the pictures of the broken parking barrier here is what I received back: "After a thorough investigation with our dealership (CDJR Roseville), and discussions of this matter with appropriate parties as well as our Legal Counsel and General Manager – your claim to receive $1,169.18 for front bumper repairs has been denied. Upon investigation, it was discovered that you hit a stationary object and at this moment we are not responsible for your needed repairs. We recognize that you do not agree with what has transpired, but after thorough review, the company maintains its position" First of all I agree that I hit a stationary object but that is was not stationary in the proper place. The manager admitted to me before hanging up on me that it was not secured and that it had clearly been moved. So there you have it. Lesson here is dont buy a car from a place that has horrible customer service like this and only deal with a locally owned dealership that cares about their customers. Even if they would have meet me halfway it would have gone a long way to make things right.

We had an oil change appointment at 2:30 Thursday 6/30. We asked to purchase and extra chipped key and have them look at a couple of items and wash the car. At 7pm my husband asked what Autonation said about the Jeep, i said I thought they called you. We realize they are closed and they never called! Next day I called and they said they hadn’t even looked at it yet! It was in for an oil change! It did not get done on Friday 6/31 and we were able to pick it up Saturday 8/1. 2 days for an oil change! When we picked it up there was no key and it was not washed. So annoying and will not be going back. To top it off I called to discuss all of this with a manager, was transferred to a voice mail and have not received a call back.

I enjoy going to the Roseville Auto mall because of convenience. I love Chrysler Dodge, Jeep because this visit was for an oil change and they got me in quick. About a 20 minute wait, but also without an appointment. Cost was a more than most places, but if you want the work to be done correctly without leaving with other problems, it is best overall to go where you trust the job will be done right the first time.

Hi my name is Bradley, I've been with this store as a Sales Professional. If you looking at solid reviews and want to have a 5 star experience, ask for me or contact me 916-749-2326

Love our dodge and autonation was the only dealer who could find it.

Chris was great.

Friendly, reasonable service for what i needed done

I didn't even go there?

I called to inquire about the price of an oil change, to which I was greeted with “You’re not from around here are you?” In fact, I recently moved here from Wisconsin, and was a little put off by this reaction to what was in my mind a very straightforward question. I answered informing of my recent move and continued to be met with rude remarks, and undermined for the fact that I was from outside the state. My simple inquiry of the price of an oil change continued to be withheld from me until the fourth time I had asked. I guess this location doesn’t cater to “outsiders”- sad, and probably not good for business. After research, I have found many friendlier and better priced locations in the neighborhood. Don’t waste your time with these pretentious a**holes.

Giving one star sold me a lemon did nothing to help with problem their customer service sucks DO NOT BUY FROM THEM

These guys are great. Took my Rubicon in for its first oil change. Express lane service was outstanding and they were very thorough in the inspection. I'll definitely use them for my Rubi maintenance.

Greg Stebbins and his Service Dept made sure my 2004 JEEP Liberty was in tip top shape. My tailgate latch had failed and I had to tie up the tailgate/window just to get down the street. AND, they caught an A/C line leak that could have been disastrous. It is supposed to be 104 this weekend! Lastly, I had been unable to lower my front passenger window for a number of years. Fixed! I am so grateful to Greg, et al.

All I can say is Greg in service is exceptional. ALWAYS going above and beyond. #myserviceadvisorisbetterthanyours

The Roseville Dodge service department is always courteous and efficient.

Great experience with routine maintenance & repairs. Staff helpful with questions. I wish I had such high reviews for my 2017Jeep Cherokee Sport. In the first year I was in the shop for warranty repairs on product failures several times. I spent the money to buy a brand new car because I can’t afford breakdowns. This vehicle was certainly disappointing in that regard. Caution to anyone before buying this product.

AutoNation runs some of the best dealerships there are. The AutoNation Dodge is one of the most honest and convenient dealers I have ever worked with for service. All their staff is great.

I get my fiat serviced here and they are great! No other place offers oil change deals for fiats around here.They work effectively and efficiently even if you don't have an appointment. I will continue taking my car here as long as I live in the area.

Found a truck online called on a work day in the late morning. Told them it had the equipment I needed. Vic called this afternoon to verify Inwas coming. Dropped everything and got away from work as soon as I could and went out of my way to go to the dealership. Pulled in with my truck and trailer and got a hard time about parking from sales reps in the front of the dealership. Then finally found Vic that told me to wait. Then after talking to his “sales manager” he said the truck had sold an hour prior but he had called me less than an hour ago. Complete clown show with no respect for people’s time. He was either lying to me about it selling or when it sold. Don’t waste your time with them in my opinion.

Bought our car there and it was a huge mistake. Their service department is the worst I have ever experienced.

The Uber shuttle was a great touch...however the dealership fell short on their communication. I left a voicemail in the morning of service requesting a call back -- that never came. Also, no one called me when my vehicle was finished in the late afternoon.

Good service, very happy with the experience

Great service, and the sales reps aren't pushy. They really care about finding what's best for you personally.

Professional service but very expressive like most dealers.

This is the best place. Great friendly service.

Dan was very nice, professional and friendly. I love how they paid for my Uber ride home and my Uber ride to the car rental place. My only issue is my problem with my tire pressure light coming on was not resolved.

Great car buying experience. No haggling great people in and out in record time with my new Charger R/T! Awesome dealership. Kenny was great emailing me all the information I wanted and even though he was off the day I came in Kyle took great care of me. Highly recommend these guys for your next vehicle purchase! DHall

I loved their Customer Service. From everyone including our sales rep. I felt confident buying my used car from them knowing the inspected it and have a 4,000 mile warranty included in the price. Thank you

Great service and finished when promised

This is the only place I buy my vehicles from, 1st class service from everyone, and their Service Department is top of their game, I can't say anything but great thing's about AutoNation Chrysler!

The service is terrible here. Too small of a service department to meet needs of its customers.

Greg is AWESOME!

A regular car dealership

Got a nice van. They helped me to rebuild my credit after a long divorce

Pricey.

My latest experience here was a total disaster. I had purchased a Jeep here a few years ago and have had nothing but problems with it. Every time I have walked in here I have been ignored by everyone, except those trying to sell me a car. This place revolves completely around money and has lost me and family as customers because of it. If it wasn't for my advisor Greg I would have been completely screwed. He was the only one willing to at least try and help me. The service manager didn't even return my second call. Corporate America... loopholes... pretty much sums up this place.

john in service was excellent. They dropped me off and picked me up I would definitely recommend the service department Plus they gave me a military discount

Friendly staff, helpful parts guy..

Picked this spot to have an oil and filter change and to check out a louder than usual sound under the hood that started after 30,000 miles. It was diagnosed that the motor mount had broken and the transmission was leaking. After about two weeks in a beautiful 2017 Jeep Grand Cherokee, Limited 4x4 my car was returned to me with a new factory fresh transmission, motor mount replacement, driver side lumbar support inflator replacement, an oil and filter change, plus an alignment all for $241.00! What a deal. Now that is customer service. Yes, it was under manufacture warranty, but the service I received from Terri Connor as my service rep was outstanding. I have had about 12 cars in my name since 16 yrs old and have never seen more honesty, integrity, helpfulness courteousness, and bend over backwards from any other dealership in decades. All of you Jeep Service Departments take heed, there is a reason this location has more stars than any of you. I will always drive to this location and look to Terri for my service needs and recommendations.Thank You for renewing my faith in car dealership service and repair again. Really, Thank You so much, to you mechanics also. Candace B

My GF and I were in the market for a bigger SUV for our 3 boys. She received an employee purchase perk from her place of employment, and we started looking around. She REALLY wanted a new jeep wrangler, and since I work for an Autonation dealer we decided to make the short 2 hr drive to Roseville CJD. Amazing. The staff and everyone I came across were clean cut, smiling, and looked happy to be there. When the car shopping started, Tommy, our sales rep, was laid back, knowledgeable and funny. If he didn't know an answer, he got it for us. We had decided after getting numbers back on a new 2018 Jeep Wrangler JL that we were gonna go with a 2019 Cherokee Latitude. Man, what a vehicle. We drove up there Thursday after work, and it was VERY late by the time we arrived. We couldn't take the car that night so they DELIVERED IT TO US IN NV THE NEXT DAY!!! EVERYONE at Roseville made sure we were taken care of, noticed a couple mistakes in the paperwork, made sure I didn't sign until it was all correct. It was an overall great car buying experience. We will be back for all of our maintenance services, and are looking forward to seeing how great the rest of the dealer personnel are. Thank you guys for making this happen, and thank you for going above and beyond for us.

Super accommodating, more so than the Chrysler dealership on Fulton Ave. In Sacramento. Had no problem fixing a problem that the dealership on Fulton Ave. In Sacramento said they couldn't do, because they didn't have the facility to accommodate the car that I brought in. Love the way we were treated in Roseville. Thank you Terri Conner, your the best!!

Beats going across the street to that crummy Toyota dealership and buying an ugly, gay ass Prius or Yaris!! Buy American...Toyota sucks!!

I just purchased a used CRV at Autonation Chrysler and had such a pleasant experience. Everyone was so nice, efficient, etc. I was in and out with the car I wanted in about 90 minutes. I walked in with pre-approval and insurance already implemented and the rest was easy. I didn't know dealership shopping could be so simple.

This was a friendly and relatively easy buying experience. Our salesman was helpful and informative. So for the truck is excellent!

Friendly staff

I was so disappointed in my last experience trying to get my Jeep serviced. I took it in on a Wednesday mid-morning without an appointment. I was told that it may not be until tomorrow that they would be able to diagnose - not a problem, I didn't have an appointment. The next day, surprised that I hadn't yet received a call, I called at 1:30 to try and get a status update and to try and get the issue resolved as I needed my vehicle. Greg, the service advisor, told me the tech looked at it in the morning and he'll get the notes and call me right back. Over 3 hours later he finally called back. (He finally called after 5:00pm on Thursday when the tech looked at it the morning?!! He apologized for the delay then proceeded to tell me if I was ever interested in trading in the Jeep, now was the time because the repairs totaled $6,000. It's a 2008 Jeep that I took in for a coolant leak. They combed through it and came up with *everything* that needed to be repaired. I kindly asked him if he could possibly call my husband as he would be able to take care of most of the repairs he quoted (repair brakes, change brake fluid, fix a hose, etc.) and would know what was immediate that we would need repaired.. Greg agreed to call my husband but didn't. The next day, Friday, when I, nor my husband, didn't hear back from Greg, I called at 10 and then again at 10:45 and left him messages asking for him to please call me as I really needed my vehicle & assumed I would have been able to have it back AND repaired by this point. I finally decided just to go back & get my vehicle. Greg finally called me after 11 and I let him know I was on my way to get my vehicle. Greg kindly went through the diagnosis with me and explained the repairs. While they indicated by red, yellow, green for immediacy of repair; and given that they carefully combed through the vehicle for any repairs, I didn't have a good comfort level of how critical the repairs were. Is an engine mount that is listed as 'soft' really an immediate repair? Is a broken exhaust manifold bolt really an immediate repair? Don't know if Greg was just a really good sales guy and trying to get $6000 out of us, or if they really are critical. I'll find out when I take it elsewhere to someone who can call me back AND actually fix the car within a reasonable time frame. Super disappointed because I took it to the dealer for repair thinking they would be reliable and fast. Nuh-uh.

The service on my vehicle was incomplete as they "forgot" to change a burned out headlight bulb that was identified at the time the service was written up.

Service department BEWARE! Took my truck to get the tires rotated and came home to find out both of my rear wheels are crib rash badly. And they won’t do anything about it

HAD MY VEHICLE check for exhaust leaks and gas leaks luckily there were . However, they did find a transmission leak which was quickly corrected and completed and alignment for me. They did a wonderful job and were very considerate of my concerns for being on a fixed budget comma as a senior money is always tight. Thank you I donation for a job well done.

I bought a RAM 1500 here a few days ago. Brad was a great salesman, really was very easy to talk to and he understood my needs and helped me find the exact truck I was searching for. The finance guy was also great, he was able to save me a bunch of money on the loan by shopping around for lower interest rates. I couldn’t have asked for an easier, smoother process...absolutely in love with the vehicle and it’s all thanks to the excellent customer service I received. I’ll definitely be back the next time I need a ride. THANK YOU BOTH! :)

Our buying experience was amazing!! Bradley was our saleman and was very easy to talk to, no pressure, just a pleasant showing of the vehicles that we wanted to see.. When we decided to purchase, again, no pressure, just laying out the facts, and Ron was our finance guy! No switching up, and they gave us an awesome price, freebees, and treated us very nice! We were thrilled to say the least! Hubby walked away with a BIG smile on his face cause he got his dream truck without any hassels!

Very rude. Sales people won't get sales from us.

Excellent customer service! Thank you!

I'd have to say my experience with AutoNation Dodge was fantastic my service writer Don is remarkable. He gets straight to the point and gets things done always work around my schedule make sure that I was never inconvenience in any way I would recommend AutoNation to anyone who is looking to buy a new car or have work done on it

Service dept. took 10 mins to come to car and me in. There were 0 cars in line.

The Service Department was exceptional, specifically Dan, Brian, and Mercy. Thank you.

Called ahead 4pm to the service department to make sure that I wasn't wasting my time coming in at 520pm for a quick oil change. The girl assured me they would help me out if i arrived before 530. With oil and filter in hand I was turned away. With no explanation. Very irritated, very disappointed. Automation has let me down

I ordered ram tradesman with additional functions, Paid more money, But received stock...

I was pleasantly surprised at the quality of service I received. Personnel were quite polite and helpful. I was offered additional services that I didn't need, but not in a pushy way. They gave me information on pricing to take with me so that I could easily comparison shop. They also gave me recommendations based on the maintenance schedule for my vehicle, which matched what I already knew about my vehicle. The quality of work seems to be good, as the only indication I saw that they were inside my vehicle was that the pieces they had to remove were cleaner than everything else. I'll definately bring my car back for additional maintenance.

What a wonderful experience I had buying my jeep... I relocated from Hawaii to California picked out the cat I wanted and started the process before I got her... Jacob, the salesman, picked me up from the airport and he was wonderful.. Definitely recommend them...

I took my Fiat in for replacement of a failed Bluetooth module and an air dam that had been torn off on a curb. My only complaint is that Fiat parts are not readily available. It took a month for these parts to come in. When they did, the work was done quickly and professionally. My service advisor, Greg Stebbins, took good care of me, arranging for transportation to and from home, and keeping me informed as to what was going on.

My visit was actually outstanding. From start to finish they did a great job. The actual service was great but they have mastered the art of customer service.

Very organized. Great customer service. Love the complimentary Uber rides. Quick service.

Great experience purchasing my new car. Everyone there was professional and made me feel at home. It was a relaxed atmosphere, with no sharks circling the water. Would definitely recommend them if you are in the market for a new car.

We worked with Melissa Hippo and she was excellent in finding the auto we wanted considering the limited quantities of the vehicle. I recommend Melissa to anyone wanting someone who will do everything in her power to get you what you want in autos.

Well I went in for a couple recalls. Terri checked me in and ran a check on what needed to be done. It turned out a bunch of things were over due. We discussed the importance of each thing etc. long story short I paid a lot of money not prepared to spend but have no regrets with the service or taking my truck in.

Great service

The salesperson was great. The floor manager was rude and disrespectful. This was the second vehicle we purchased from the dealership and we will not go back. They told me they would not run a credit check as we were pre-approved by Capital One. They ran a credit check and when I called to ask why, I was told someone would call me back. I never received a call. I am wondering why the "owner" posts responses to the reviews saying please contact us. If you were that concerned, you would contact me as you do have that information.

My buying experience was terrible to say the least did most of the buying over the phone, was told to come up there on Friday morning everything was done and approved which it wasn’t 1st lie was also told to see specific person he would have everything ready, lie #2 he had no idea why I was there, when this fiasco was almost over and finally got into finance they were giving me what they thought was a good interest rate until I saw the bank approval in my folder when I asked about the difference between what the bank approved and what they were charging me she told me that is what they asked for lie#3 would never go back there because of there shady business practices Buyers beware

I'll update later but wanted to at least let you and others know I just had the EASIEST and BEST car buying experience I've ever had! Unbelievably easy And straight forward!

Terri Conner was my service adviser. She was very polite and professional. When I showed up for my appointment at 7:45 she worked to get me in the system and on my way, unfortunately her computer was down. She took hard notes and sent me on my way. I hadn’t heard back by about 2pm so I called and she said they were just getting started on it and she hadn’t gotten a report yet but offered to get me a rental as she wasn’t going to be able to get the car done until Monday most likely. I said I was fine I have another vehicle and I will talk to her Monday. At 5:00 she called to tell me my car was wrapping up and I could pick it up before 6:00. Under promise, over deliver, that’s the way to do it. I wish they would have gotten my car in earlier in the day considering my appointment was for 7:45am but since I wasn’t waiting for it I am fine.

Don Harmon and the entire team at Jeep have taken really great care of me twice now -- not only have I felt at ease and in a professional & friendly environment, but they have also gone above and beyond with things like a free vacuum, a covered faulty battery and complimentary sirius XM radio for 2 months. I feel like a valued customer and l will definitely continue to take my Jeep here for service.

I was great bright and early with a service man that was fast efficient and had a smile on his face. Was very accommodating due to the fact I had two small Toddlers with me. They had a nice little Play area to keep them busy. my jeep was in and out with in 45min.

Hey, they beat the Costco price at another dealership on a tricked out Trailhawk. And the sales approach was professional and not pushy. Can't complain about that.

Had a 10 am appointment at the dealership for a 30 minute software update (their estimate) and an express oil and filter change. Got there early, checked in with Dan and he said it should be done around 12:30 to 1:00 PM. That seemed like a long time for what was being done but I waited. Shortly before 1:00 PM Dan called to say it would be a little longer. I went back to the dealership and waited. 3:30 came and went and at 4:00 I asked Dan what was taking so long for such a small amount of work. Dan said he didn't know, that the shop foreman controlled the work. I asked Dan why 4 or 5 of the work spaces were not occupied and he said they needed to hire more mechanics. He admitted they were overwhelmed with service work due to lack of mechanics. I continued to wait. Finally at 5:15 Dan said they were done. He apologized for the delay and said he had under quoted the original estimate and adjusted the bill to reflect the original estimate. My criticism is not directed at Dan. Whoever manages the service department is at fault. I will not be back.

I am pleased with the quality of service performed on my Ram 3500. I had an engine warning light on and diesel order in the cab, both were from the same source a faulty EGR valve. The problem was resolved and covered under my extended warranty. Also had a fuel filter replaced and an alignment done. All work was done in a a timely fashion. I did make an appointment ahead of time.

I had another bad experience at AutoNation. I went in for an oil change ($45) and I asked Chris (who seemed distracted with interruptions) to check my power steering because it made a sound when I turned the wheel. I didn't know what was causing the noise and expected it needed some fluid or a tightened belt. He told me it would take two or three hours which seemed long for an oil change and checking the steering problem. When I got the car back almost four hours later. I had to pay $278. and the steering sound was still there. I went back and told Chris the issue had not been addressed and the price seemed very high. He said that I had asked for a power steering overhaul - which clearly did not address the issue. There was nothing wrong with the power steering other than the noise. That's over $200 down the drain and no improvement. I won't be back if I can help it.

Fastest oil change I've ever had. Very impressed. Got me in and out in no time at all.

Our 2006 Dodge Charger was up for the Airbag recall and so I scheduled my appointment online. I figured, since it'll be at the dealer, if throw in a transmission fluid and filter change as well since I don't have a scan tool and dipstick for exact fluid spec. level. This car hasn't been back at a Dodge dealer for years (2008 or 2009) as I always have done maintenance and repairs myself. I showed up and was greeted by my service advisor Greg Stebbins. He pointed out things to have done soon such as tires and a power steering hose (I have sitting in my garage but have no time to do it) but no sales pressure as with other places. Overall, a great experience and glad they had parts in stock for the Airbag recall and had my car done in no time. Thanks AutoNation Chrysler Dodge Jeep RAM for the quick service!

My service adviser for my 2012 RAM 2500 is Don Harmon. He is always straightforward with me and keeps me updated on the status of repairs. As an adviser I give him 5 stars. there are occasions when the technician has forgotten something minor like not resetting the indicators and Don has made sure they are reset properly and quickly. Thanks Don!

The whole crew at AutoNation are dedicated to getting your sale done as fast and fair as possible. I felt the whole time like they were actually working with me instead of against me and that was nice. This is the fastest I've ever purchased a car at any dealership. Five out of five stars.

Went in for a oil change, tire rotation and recall on seat belt restraint. They said it would take 2 hours but was closer to 3 1/2. Waited on the two cashiers who were more interested in talking about one of the service reps who is usually rude to them. Thought they themselves were being rude by having that conversation in front of customers.

After purchasing my vehicle, I was told the vehicle would be detailed and delivered to my home. The vehicle was delivered but not detailed, even leaving coffee stains on the cargo floor. I brought it back to be detailed and was told "I was doing you a favor delivering it to you" seemingly implying I should be ok with the van not being detailed. Regardless of the implication, I was left feeling very uncomfortable. I let it go but after several emails to give a review I decided to call the dealership and let them know my experience. The first time I called I was told I would receive a call but did not. I called a second time and left a message with the general manager and to this day no one has acknowledged my experience. I am happy with the Dodge van 1500 that I purchased but I am terribly disappointed with the customer service. I will not go back to Auto Nation and will not recommend anyone else to go as well. Sad Regards,

I took my 2005 Dodge Magnum RT in for the Takata airbag inflator recall. The staff was courteous and attentive. My car was repaired and returned in the promised time.

Worst customer service I've ever experienced. I work in a customer service industry so I am usually very patient with customer service cause I know how exhausting it can be but this place was awful. I wanted a simple answer to a question (whether or not I would qualify for a rental so I could make necessary arrangements either way, and with a very sick infant this was important) BEFORE my appointment and I called my service advisor 3 times and left a message... she never returned my call. So I called the service department and asked for someone else. The receptionist was extremely rude and told me there was no one else to talk to and I just had to wait to receive a phone call back. I asked for her manager and she said "he's unavailable as well but I can put you through to his voicemail".... clearly returning phone calls isn't a thing here so I didn't want that, I just wanted to talk to someone that could answer my question. This lady (her name was Kimberly I believe) was extremely rude and said "there's nothing else I can do for you then" with an attitude. I left another message with the manager and then called Folsom Lake Dodge and I am so glad I did! Best customer service and so helpful! They got me in immediately, gave me a rental, and answered all of my questions right away. I don't usually do this because I usually find it petty but I am so bothered by how I was treated. They clearly didn't care for my business so I'm so glad I took it elsewhere!

Had to have my exhaust worked on. Dropped my truck of Sunday night at the night drop. I got a call Monday morning talked to John and he said he would update me on what was going on. Got my truck back later that day with everything fixed and no complaints.

Was in today to inquire about purchasing a vehicle and witnessed an employee trying to assault a customer. The employee had other employees holding him back and as he walked away and tried to take his shirt off he was cursing and calling the customer names. They then forced the customer to leave. This is horrible business practice and I will never step foot into one of your dealearships again.

The gentleman that assisted me was very helpful and provided me with good service. Thanks Don in the service center.

In September 2017 I was in the market for a newer Camaro, I found one online that seem to fit the bill. I ended up buying a beautiful 2014 Chevy Camaro for $18,500 ( $23,400 after taxes, LIc, and extended warranty). I was as happy as can be aside from on my way home, when down shifting into 2nd, it would pop out of gear, I contacted the salesman about it and he assured me that the car had been gone over by their top notch service team and there was nothing wrong with it. Going through the dashboard settings I found that the OIL LIFE said that it was only about 50% remaining, I once again contacted my sales guy and he promised me that there was a complete oil change done when they got the car in and that their Service Tech forgot to reset the oil life gauge. Like a fool, I took his word for it just like the issue with 2nd gear. Fast forward 7-8 days, 2nd gear was getting worse and worse so I again called and they told me to bring it in so they can look at it, so I did. Their Service Tech test drove it and confirmed there was something major wrong and I was told that because there was still a manufacturer's warranty in place that Id have to take it to Chevy, which I did and they had it for 10 DAYS because they had to rebuild the transmission!! So that issue was fixed BY CHEVY. Fast forward 2 months to 10/21/17, as I was getting ready to leave to L.A. for the weekend, the Oil light popped on saying that the oil level was low and to check it, I did and THERE WAS NO OIL!!! There must've been the bare minimum ( just enough to keep the oil light to be triggered ). I contacted AUTONATION DODGE and they told me to bring it in and they would give me a FREE OIL CHANGE and do a 120 point inspection, which they did and RE-VERIFIED that everything was good and also verified that there was NO OIL LEAKS AT ALL. I told them that I was very concerned about what damage could have been done from driving it for 2 MONTHS with an extremely low oil level and since this is how they sold it to me, what I wanted was some sort of letter stating the situation and that if anything happened internally that they would take care of it. They said I would have to speak with THE SALES MANAGER which I could tell right off the bat that he was going to try and deny all fault, WHICH HE DID!!! When I tried to explain to him that all I wanted was some sort of letter addressing the situation, he told me " I can't do that". He said, " I don't know what happened between the time you took the car and now..... I DON'T KNOW HOW YOU DRIVE IT". I was extremely insulted by his statement and informed him that I have had NO TICKETS OR ACCIDENTS IN 25 years. He then repeated himself and I told him that I am VERY INSULTED and shocked by his statement and at that point he said," YOU CAN LEAVE, This conversation is over"!!! I was floored. I told him that I would be writing a review on both YELP and YOUTUBE and he said," I don't appreciate the threats". I told him that its not a threat, its letting people know EXACTLY how you AND DODGE Treated me after giving them $24,000, He said, that was a threat. At that point, I left so angry that I was shaking. I have NEVER BEEN TREATED SO HORRIBLY BY ANY COMPANY. AUTONATION DODGE will treat you like a king until they get your money and then they will treat you like a thorn in their side.

Bought a new 2500 Ram. Having purchased more than my share of vehicles over the years, I was truly impressed. The experience was a little slow at first, but gained speed my wife and I were very pleased. Cullen and Tiffany were the best. And a big shout to Dennis the G.M. He was absolutely great!!! All in all great customer service

Their service is excellent and the technicians and service people are polite and helpful. They also take time to explain any problems they encountered.

I’ve had my car in twice, had my whole engine replaced and 3 days later, my malfunction indicator light came on. I can’t get them to return my calls now.

I arrived on a Friday morning at 7:05am to get my first oil change & tire rotation on my new Jeep Cherokee. I had purchased a maintenance plan covering 3 oil changes & rotations. The maintenance shop opens at 7:00am. I thought maybe since I was at the shop 5 minutes after it opened, I would get in and out quickly. I was wrong. It took me 1 hour and 22 minutes. The service personnel were friendly and courteous, but the maintenance shop was undermanned with only one technician available. I drove from Elk Grove. So this simple maintenance procedure took 3 hours out of my day. The products and actual service was good And the plan was priced reasonably. The whole process just took far too long.

I had a good experience. My airbag was part of the recall. It was to be done over a year ago but they didn't have the parts. They did a check of everything else and told me my auto steering fluid needed to be change. My regular mechanic was suprised they only came up with one problem,,,feeling that they are being honest and not just rying to get more work that may not be needed. I will go back.

I bought a pre owned 2012 Hyundai Elantra. The salesman Lucas was very nice. When we were driving the car home we noticed a clunking sound in the front end. Frank the sales manager said they would fix it. After they had the car for more than a week and replacing a few pats that didn’t fix the problem Frank said there was damage to the front wheel that wasn’t in their sales picture and we obviously caused the damage to the car. The damage was in the picture I took when I got home from buying the car. Their picture was obviously low quality couldn’t even zoom in. After going to several shops. Turns out there is a service bulletin on the electronic steering motor that caused the problem. Between me and my daughters that was the third car we bought from this place. We will never go back.

Went to see an advertised used Dodge Ram 1/2 ton and ended up with a better truck. Kyle was a great salesperson to deal with

I came to this dealership just for an oil change and tire rotation. Let's just say I did not have the best luck with this dealership in the past. But Since I will never step foot back on the Folsom Lake Dodge lot since everytime I take my jeep there something horrible happens from them scratching my jeep hood to the point they had to take it to the body shop to get fixed to cracking my windshield or leaving my jeep door open in a rain storm and soaking the inside or the best which was my last straw ... Wait for it ... My jeep was with Folsom Lake Dodge for 5 days in which when I went to pick it up they handed me my keys said not a word and when I got to my jeep I realized that all my aftermarket parts from front lights to my highlift jack were stolen all my wires cut which where dragging behind the jeep ... Not sure how you don't notice things like that but anyways NEVER go to Folsom Lake Dodge unless you want your car messed up or shit stolen off of it or in it. Anyways back to Roseville ...I gave them another chance and I had no issues. I did not have an appointment just showed up and they had me in and out in about an hour.

I had a wonderful experience here, normally I go to the Fulton, but I decided to try Roseville. Kyle was fantastic! He is an absolutely wonderful employee, even when there was a discrepancy with price he went above and beyond to make sure it was corrected. Give Kyle a raise!

Awesome service. John Avitia is super awesome. I always see him when I go in for service.

Recently purchased my Jeep Cherokee from here and couldn't be happier with my new vehicle. The sales staff bent over backwards to get me the exact vehicle I wanted, thank you Jacob. Tiffany in financing worked diligently to not only get me financed with a low interest rate with my challenged credit, but also handled my trade-in payoff. I will definitely but from them again.

Quick friendly service!!! Knowledgeable staff and ver helpful!

A good service experience or did a nice job finished on time very good experience.

Bought a new Jeep Grand Cherokee Limited, our salesman Brad was excellent. With the help from Frank, Justin and Paul it made our purchase easy and pleasant.

Came in to see a car with my dad and sister on Saturday. We were helped by Thomas and he was great at helping us find similar cars to what we wanted. We ended up getting a different car than what we originally wanted but my dad is happy complelty happy with it. They were flexible with us when I forgot to bring in paystubs and allowed me to use online bank statements so our 1hr+ drive wasnt a waste. Our wait to get through financial was made easier having conversations with Thomas and offering to hand us coffee, water and snacks when we got bored and hungry. They made sure we were comfortable. It was my first buying experience and I would definetly return to buy a second car from them and the same person as well. I would recommend them to friends and family.

Great service friendly people my tech. was especially good at telling me everything that they did.

I purchased my Jeep Grand Cherokee there in December of 2013 and have taken it there for all service. The service manager Greg Stebbins is outstanding and extremely helpful. He has worked with me around my tough schedule to et my Jeep serviced without disruptions to my schedule. I'm now a loyal customer. Great job!

I am giving this review four stars instead of five only because of the long waits in the car for someone to come out and ask what my service need is. If you get into the line and can't continue to wait, there is no way to get out because you are hemmed in from all sides. As for my actual service experiences, I rate them 5 stars. I have had Greg as a service advisor and he has always taken the time to make sure my need was met. When I looked into getting a backup camera for my 2013 Dodge Journey, the initial computer response was that it could not be done. Greg didn't stop there, but took me to Jim, the parts manager, who found another company in Sacramento that specializes in parts. They were able to find the camera and installed it with only one day of keeping my car. I used the shuttle service to take me home and pick me up with less than a half hour wait each time. Each time I have had servicing Greg has been very friendly and always helpful. Get your waiting for service lines running smoother and you will find your customers less grumpy when you finally get around to them!

So far, the service department has been very kind and very respectful! They acknowledge that I may know what I am talking about when it comes to what may be wrong with my Jeep Renegade.

Thank you AutoNation Chrysler Dodge Jeep! We love our new Cherokee, and TK made the car buying process so easy!

We had a great time with the purchase of our 2012 Dodge Charger. Justin and Tommy were awesome and had such patience with us the Finance Manager's were awesome too i recommend this Dealership any day. A huge thank you to Justin and Tommy you gise are awesome! ��

We had five star treatment when our car needed service. We are senior citizens with one car and we were treated so well. We took our car in for service, shuttled back home, picked up again by shuttle, and everything that we requested was accomplished. We have bought 2 Dodge Grand Caravans and always had excellent service from our dealer Auto West Dodge. Bill and Barbara Blank

I had a 9:15 appointment, showed up at 9. the greeting area is chaos and no one is going to greet you. I went inside and spoke to the only unoccupied person behind a desk, she looked at me like I was an alien. I did finally get routed to my service adviser and he promptly came out and got things going. Around 4 PM I had not heard from anyone so I called the dealership and couldn't get anyone on the phone. I drove out there and again tried to get someone to help me. After 30 minutes I was finally on my way. Customer service is not their forte.

Terrible Finance Department! Their Finance Director, Tiffany Lugo couldn't manage to acquire financing for my 18 year old daughter with me as a cosigner, even though I have a credit score in the 730's! I will never buy another vehicle from Auto Nation and I will be sharing my horrible experience with everyone I know. Also, the rearview mirror fell off taking a chunk of the windshield with it. If I had bought this car at a reputable dealership that actually cares about their customers, I'd have brought it back for them to do the necessary repairs. Unfortunately, I bought this vehicle from the worst car dealer in the Sacramento area and wouldn't trust them to do it correctly (or at all, as you'll see below) Oh one more thing. The fluids in the vehicle were clearly not replaced and when I asked them to please change the oil and transmission fluid, I was told "We don't do that." The salesman actually gave me money out of his own pocket to get the fluids changed so he didn't lose the sale!! Worst car buying experience I've ever had. Good going Auto Nation!!

The worst place to take your car hands down. I took my 2012 Town and Country there to have my transmission rebuilt. They had my van for two weeks. I got the van back and the rmps started to jump and the car was rattling like crazy. I took it back to Autonation dodge and they kept the car 4 days. They told me it was a lose tie rod bolt. I drove the car less then 20 miles and my car made a loud noise. I pulled over with smoke coming from the engine. In just a few seconds after getting daugher out of the van. The van went up in flames. I was sent to the hospital for smoke inhalation. Five months later a inspection was done on my van. Auto Nation also forgot to tighten the power steering hose. This cause my car to go up in flames. I have never receive a single apology for what they did. Run from this location.

Had great service and will continue to have my Ram Truck serviced here. Plan on buying a second truck next year.

Service advisor very helpful, called when recall was not quite finished, thanked us for our patience. very good place to have service done and to buy a new car.

The service department was horrible...I brought my van in for a diagnosis as it was running really badly...they charged me $900 in labor to essentially diagnose and replace the spark plugs only for it to break down within 10 miles of driving it. Ended up that it was a broke valve spring that should have been caught fairly easily. They treated me like I was an idiot but had my van for 10 days and couldn't seem to figure out what was wrong with it and even replaced the spark plugs in it twice because they thought they originally put in faulty ones when it was the valve spring. My neighbor diagnosed the issue within 20 minutes while he put in all new spark plugs again and said they should have caught it pretty quickly. They don't know what they are doing over there and are a danger to anyone getting their car repaired there.

Avoid Autonation Jeep, Dodge Crysler. They did work on our car and this is what happens after you don't tighten your power steering hose. The scary thing is I took it back 2 days prior since the rpm were jumping and it shook when you drove it. They forgot to tighten the tie rods. This has been a nightmare that could of killed our family and they have done NOTHING for us

Avoid Autonation Jeep, Dodge Crysler. They did work on our car and this is what happens after you don't tighten your power steering hose. The scary thing is I took it back 2 days prior since the rpm were jumping and it shook when you drove it. They forgot to tighten the tie rods. This has been a nightmare that could of killed our family and they have done NOTHING for us

Thank you so much for everything that you did for me TK! From the first day that I started talking to you to the last day you have been an absolute pleasure to work with. I was nervous about buying my first car and nervous that I would be taken advantage of but that was not the case here. He was very trustworthy and very efficient I was on a hectic time frame but he was able to get me in and out and I still felt good about the transaction. Once again thank you so much and if I know anybody Else who is looking to purchase a vehicle I will make sure that they go to you. One very satisfied customer :)

The worst place to take your car hands down. I took my 2012 Town and Country there to have my transmission rebuilt. They had my van for two weeks. I got the van back and the rmps started to jump and the car was rattling like crazy. I took it back to Autonation dodge and they kept the car 4 days. They told me it was a lose tie rod bolt. I drove the car less then 20 miles and my car made a loud noise. I pulled over with smoke coming from the engine. In just a few seconds after getting daugher out of the van. The van went up in flames. I was sent to the hospital for smoke inhalation. Five months later a inspection was done on my van. Auto Nation also forgot to tighten the power steering hose. This cause my car to go up in flames. I have never receive a single apology for what they did. Run from this location.

I've had not 1 but 2 bad experiences in a row on my 1 year old new car. I took my new car in for a service since I bought the car there and was not expecting to once again have the negative experience that i did. My appointment took 3x longer than I was told AND the staff made me feel like i was interfering with their day, all very short and irritated by a simple question. Everyone seemed to busy to answer any question or bothered by a question. I actually wanted to buy some accessories for my car but like I said, i was interfere so needless to say, i didn't buy any additional accessories liked i had hoped to . Just when I thought it couldn't get worse, I received an overpriced bill for a simple service. No customer service whatsoever, they couldn't even pull up my car, I had to find my car in the lot and when i did, My car windows were rolled down , service floor matt still in and no additional services for my overpriced oil change. At least when i go to Jiffy Lube they remove the paper matts and vacuum my car and clean my window for free not to mention my car would've been ready in 20 minutes. NEVER WILL I GO BACK AGAIN! WASTED DAY AND WASTED MONEY!

Price was more than quoted and not complete Service was exceptional looks really good and done on time

TK, Tiffany, & Dennis went above and beyond to provide exemplary customer service!

This is the worst dealership in the Sacramento area - worse than Paul Blanco. Their leasing company is ALLY bank which is completely HORRIBLE to deal with and crooked with all customer service in the Philippines Their finance department is a made up of a bunch of rude incompetent people. My daughter has had to go back 4 times already to sign papers and they still haven't gotten it right a month later. Nor have they paid off her trade-in either. So she now has 2 payments due or her trade-in will be marked as late AND she can't even make her 1st lease payment because she isn't set up yet in Ally's system because these morons named Marcus and Tiffany (extremely rude) can't get the paperwork right. Now my daughter wants to just forget the whole thing and take the damn car back but wait - they aren't sure if they still have her trade-in and can't find it Hmmmmmm The saga continues!!!!

The customer service was horrible. It looked as if someone went searching thru the inside of my vehicle. I will take my vehicle somewhere else in the future.

Just bought a 2017 Jeep Wrangler from AutoNation Chrysler, Dodge, Jeep, Ram in Roseville, CA. Arnaldo Concepcion treated us very well and was an outstanding sales representative....Thanks also to Dennis the GM for his help as well!! great experiences overall...this is my 5th car I have purchased from this dealership and this time was very easy and satisfying!!

We love the RT we purchased and Jacob was the best salesmen I have ever dealt with. I will never buy a car anywhere else.

About a week ago I purchased a certified used jeep grand cherokee. Arnaldo "Ace" Concepion was my Sales person. He is very positive and attentive and tried hard to answer all my questions. However, he could not explain to me the different types of Jeep 4wd systems. "Too many models." Also, when my Jeep went to final detail (during closing) they tossed the folder with carfax report, and copy of certified warranty terms, and the vehicle option list. When I asked where is my paperwork, I was told "those guys in detail are young." Common, my Sales guy should not have allowed this to happen. He did get me another copy of the option list, I'm still waiting for a copy of the warranty they promised. Also, I asked for a discount on accessories since it is new to me, they said No! Still, Ace is a good guy and I would buy from him again.

Maverick was awesome! He was not pushy. Just did his best to show us around and help us find a good vehicle. I really liked the no hassle pricing on the vehicle which helped me know there were no games being played with my trade-in value. Overall it was a good experience.

I recently purchased a new Jeep, and they made the process super easy. We told them exactly what we were looking for, and the found the perfect vehicle. Thank you so much Travis!

I recently purchased a vehicle from here and it was my first real buying experience and it was great! Everyone was really nice and helpful. Jacob Lashmett made the process so easy, even though it was a long process lol. He did everything to get us the best deal possible. I love my Acadia! We had been searching for an Acadia at a good price and this was the first place that was willing to work with us to get a good deal even with no down payment. I would definitely recommend AutoNation to anyone and especially Jacob Lashmett. Thank you!

I have mixed feelings. They got me the Jeep I wanted (which was in Colorado), but I felt like the communication could have been better. I kept having to call for updates instead of them calling me. I eventually had to call Colorado directly because the deal wasn't getting done. It shouldn't have been that difficult but in the end, I got the Jeep I wanted and I love it.

My experience wasn't good. I made a call not last week but the week before last for a recall on my dodge caravan. They made me an appointment to come in on Saturday 3/25/17 so I get there no problem. I was told it will take about three to four hours to fix the problem. I just get home in my driveway when I received a phone call from Dodge if I had left yet. I'm like duh I'm home now. I was told they didn't order the parts so I'm going to have to wait now. Im thinking how do you make such a dumb move on forgetting to order parts you had a little over a week to order them. I get there they didn't really seem that concerned I was mad. Hey they offered me a slice of pizza for the inconvenience, but I kindly declined the offer. From ready other bad reviews I'm worried they will forget to order the parts and call me to let me know anything. I should just go to the Folsom one. I know great service when I see it. My dad works at John L Sullivan and works in the service department there for many years. He really takes care of his customers. Dodge should learn something from that place.

Loving the 2017 Dodge Laramie!!! Great truck and great people!!!

TK, Travis, and Paul we amazing to deal with. This was the easiest car purchase I have ever had with the no haggle pricing. I will definitely be coming back to do our next truck upgrade!

Good is actually high praise for my experiences over forty-plus years of automobile buying and upkeep. AutoNation has adopted the no-haggling on used cars. If I had not been to other dealerships before hand, I would not have realized that AutoNation's set price was in line with the arduously haggled price at other automobile dealerships. I am fully aware that the service department is an entity unto itself, and am hoping that if I have to use this dealerships service department that it is better than so many I have had to deal with painful ways. Time will tell. But for the buying experience, it was good. Note: Low key (Carmax) salesmanship is still salesmanship, just not so hostile as the traditional way. Still shop for what you want and need. It just so happens that Autonation also had the vehicle that suited me and my needs. Time will tell how well the business relationship will go.

This was really so nice , no pressure Lenny was great and it was in and out! I would definitely go back

Cullen hooked me up with my dream car! Just what I wanted with no stress and no haggling. Hoping the future service is just as great or even better than the sales experience. Thank you!

I took my Jeep to them on Jan 15th with an issue of water leaking into my driver's front and rear floor boards. I was told that this is an issue that has recently surfaced with my type of vehicle. The service advisor said that they knew how to fix it and that they would have to take the interior apart to dry out the carpet. This should be completed by Thursday or Friday. They sent me to Enterprise to pick up a rental that they paid for. So I get the Jeep Patriot, worst vehicle ever, but that is another story. I called the service advisor that Thursday and inquired about my car. I was told the carpet was still drying and should be ready on Monday of the next week. I call back on Monday and the service advisor is off that day and no one has a clue what's going on with my car. So I go there on Tuesday only to be told that the carpets are still drying and should be ready by Thursday (again). I asked what they were doing to dry the carpet. I was told it was out of the car handing with a (as in one) heater on it. At this time I looked at the FB page for AutoNation Jeep and to my surprise, I see all of these really bad reviews regarding the service department and the lack of help from the Service Manager. Thursday comes and goes, I get no phone call from anyone at Jeep. So I call Friday morning to speak with the service manager! They transfer me to his phone, to which I left a voicemail. I decide to go to the dealer on Friday and talk to the service advisor l and ask what is going on with my car. AGAIN I was told the carpet was still damp and would be ready on Monday!!!! I told him that I was not happy due to my vacation has been interrupted by this inconvenience of them taking so long to fix my car. So today I called to find out what's going on with my car. I get transferred to the Service Manager yet again, but get his voicemail which worked so well the first time. So I immediately called back and asked to speak to someone about my car. The lady on the phone said the service manager was just there and now he is in a meeting and would call me when done. I waited for an hour and no call, so I got dressed and drove to Jeep. I walk in to the service area and asked the guy if he could tell me what's going on with my car. I explained to him that I was going impatient and dismayed by the service I have been getting. I told him that my car has been there for two weeks and it shouldn't take that long to dry out carpets. He looks at the computer, tells me he has to talk to the tech. So I wait for about 25 minutes. He comes back and tells me my car was finished this morning. YET NO PHONE CALL from anyone!!! I finally left the Jeep dealership after being there for an hour and half!!! I will never go back there again for service!!!

I came in just for an oil change yesterday. Sat in my car waiting for a service advisor to come out and help me. As I'm sitting there, another vehicle pulls up and they get helped before me. Then a few minutes pass and one of the maintenance guys asks if I've been helped yet and I told him no, but the vehicle behind me has. So, he goes in to check with a service advisor and comes back out to inform me someone would be out shortly. So, finally after sitting there for almost 20 minutes, a service advisor finally comes out. Really? Why should someone have to stay in their vehicle instead of being able to go inside to get an advisor? That's what I am told everytime I come there for service. Then to be passed up and the vehicle behind me taken care of first? That's bad customer service. Good thing I really had all day to sit there and wait to get my oil changed.

I can always count on Jim Rentzler to take care of me. I buy 12 or more cars a year and every time I come to his dealer he makes me feel like a friend and does everything in his power to not just get a deal done but get the best deal done and really listens to what I am looking for to get the exact car.

My first service appointment here. Tire rotation, oil change and multipoint inspection. Appt was at 3:15pm, I received my call that car was done around 4:30pm or so same day for pickup. Great! Get there around 6:15pm after work. Somehow my car fob/keys have been physically misplaced? 2 porters, 1 cashier, and 1 hour later and I am still sitting here waiting for my car and keys. The porters and cashier are great and are really trying to help. I am extremely nervous and very upset because of the reviews saying their vehicles have been stolen off the lot. Is my vehicle next?

Service department took all day! Was suppose to be called back by john in 30 minutes but that never happened, then was put on hold for at least 45 minutes! Then to top it all off! The mechanics fixed the problem , but created another! Would be different if this was a isolated event but this has happened 3 times! Once you purchase the car/truck they don't care about ANYTHING! All this happened on 11/21/16

I flew in from Texas and went straight to this dealership from the airport. The car I had previously picked out from on the internet, was sitting at the front door waiting for me and I was very impressed. I wanted the car, and was not able to purchase it until the next day, so the dealership held it for me on my signature with no money down. Very nice also. The next day, we went and purchased the car. Everyone was very professional, friendly and fast. We were in and out in under 2 hours! Best car buying experience I have ever had. Thank you Lance!

Hello everyone. I recently purchased a 2016 Dodge Charger R/T Road & Track model in B5 Blue from AutoNation CDJR Roseville. I would like to thank Internet Sales Manager Lance Bates and General Manager Jim Rentschler for offering me a generous deal and providing great customer service. The transaction was smooth and I was given a very decent value for my trade-in. If anyone in the area is considering the purchase of a Mopar, I suggest you visit AutoNation CDJR Roseville first. You won't be disappointed!

i had an engine light on & went for sched appt. prob is that Dodge doesn't seem to be able to fix this. Light is on & I phoned for another appt, but no response from Dodge. Now I will have to pay again for another service call, wait there ( which is not the easiest thing for me in a wheelchair) I have an entervan & dodge just has problems fixing what goes wrong!!!! I leave with it worse than when I come in!!! So disappointing!!

Love you guys! going to this location since 2002! Service Advisor John Avitia is just a nice person! Tech James Robinson always does a great job!

Toby was awesome. He took care of everything very quickly, called me when it was done and the work was done well. Much appreciated.

I went thru the express lube. I showed up at about 10:30-11am and was 3rd or 4th in line and was done within 45mins. They answered all my questions and even told me some great info that I didn't even know. I'll definitely be taking my fiat back to them!!!!

We purchased our new Ram 2500 2 weeks ago and am very pleased, not only with their professionalism but with the stress free environment. Lance Bates was extremely knowledgeable about the trucks. When I've gone into dealerships in the past i have felt that i knew more about the vehicle than the salesman. This wasn't the case with Lance. I could not stump him with a question. He knows these trucks inside and out. I wouldn't hesitate to recommend the dealership or Lance for your future vehicle purchase.

Thank you � We love our new car. You were great to work with!

This was the best experience we ever had. Phil and Jim you guys are awesome. We will NEVER shop anywhere else again! Thanks so much. Eric and Denise Kostenko!!

Last Sunday I decided to look at a new truck. Phil and the rest of the staff took wonderful care of me and pulled what I thought to be an impossible deal together. I am very happy with my new truck and am very thankful for such a wonderful experience.

Love, love Greg he always so polite and takes care of all my concerns!!!!!!

I bought my dream truck with no hassle at, and for a great price. great folks down there. Thanks Phil Gibson. It was a pleasure to purchase my first new vehicle from you. I bought a 2016 Dodge turbo diesel 2500 big horn 4x4 truck. What an amazing piece of machinery. I love it.

John Avita is the best. He has been my service manager for nearly 20 years. Took good care of my truck and the price was affordable. Thanks John. Greg B

I am beyond thrilled with Don Harmon. I wanted to surprise my husband by having the factory backup camera on his 2014 ram 2500. Don went above and beyond to assist me to be sure it happened! Then, my actual cost came in below the estimate so it's a double gold star!!

Service Rep was swift to check my computer readings and get me checked in, very pleasant, and my service was completed quickly. No surprises on the bill they went over it thoroughly before any work performed. I went to this dealer because of its high rating even tough there are other dealers closer. I am happy I did the research and very happy with the results. I will return for future maintenance and repair.

I have been taking my car to another local dealer and although the service writers are great, the mechanics there have a lot to learn. I've complained about an engine noise for about a year and a half but until I brought it in here, it has never been diagnosed. Chris, my service writer here had asked me for a few days to look into it and he'd get back to me. When he called, he told me exactly what the news was and all that would need to be done to repair it. Luckily, I have an extended warranty on it and with only 300 or so miles left on that warranty, the issues were found. To bad for the other dealer, it's many parts and a ton of work that is being done!!!! I will be recommending this dealer to all my MOPAR friends who live in the area!! Thanks to Chris and the mechanics here for actually doing their jobs!!!!!

BUYERS BEWARE! SHAMEFUL CUSTOMER "SERVICE"...this dealership has set itself apart through deceit and dishonesty. Who says, "if you and your friends take down your negative reviews, we will help you resolve this," then subsequently invite their wronged customer to pursue them in small claims court once the reviews are down? Well, Autonation Chrysler, social media is a powerful thing, and the Internet is smaller than you might think. This dealership took advantage of a local special education teacher who works right here in their community, and she's my friend and teaching colleague...she's an honest, selfless person, and they have zero conscience. They did shoddy work, refuse to warranty it, and left her with a car at half its original blue book value. It's costing her $1000s. SHAME ON YOU! I will never patronize you, and you can be certain several teachers in your community will make sure we spread the word. So much for you having her back. This review will NEVER come down again. SHOP ELSEWHERE! There are PLENTY OF OTHER DEALERS to choose from in Sacramento and surrounding communities. Choose wisely.

Geat service in the parts department, been going there for years! :-)

By far the best car buying experience I have ever had. Hassle free. I was in and out of the dealership with my new Ram in less than an hour. I had searched and spoke with several dealerships and these guys got me what I wanted and by far offered the best terms I found. Thanks again to Markus Becker and Justin Berenstein for everything. I would highly recommend these guys.

The service team leader Daniel Blower was great and helpful. It was my first service visit since i purchase my new car in Virginia a year ago and for sure i will be back in future.

I have wanted a Chrysler 300 since they came out!!! I was emailing with Roger C. and I kept changing my mind. Finally on Memorial Weekend I kept my appointment and just thought I would test drive it to make sure it was the one. I fell in love all over again. It took less than 4 hours to complete everything!! They even cleaned the car and filled up the tank!!!! WHAT?!?! I really wanted to keep my Tahoe but when they agreed to take it for more than I expected I signed on all the dotted lines!!! I absolutely love Mr. Roger Cappocchi!!!! He was so awesome and so positive even when I wasn't. He even sat and watched Family Feud with my while I waited. He was awesome!!! I will bring my kids here when they are ready to buy a new car!!! I am more than thrilled and I have had at least 10 cars in my lifetime because I get bored of them (LOL) but I will have this one for a long time. I have also never been this happy after leaving a dealership!!! Thank you so much for the awesome time and awesome deal for my 300!!!!!!!

I made my appointment onilne...they were ready for me when I arrived. I told them what I wanted looked at and serviced. I thought I would need brake work done. They came back with the inspection results saying no brake work was needed this time. The work was done in a timely manner and everything was done to my satisfaction!

Autonation Dodge in the Roseville Automall is by far the worst when it comes to service. They caused over 5 grand worth of damage to my truck and they keep making up stories on how the damaged happened and reasons why they WONT repair the work THEY DID THAT CAUSED THE DAMAGE.

Markus was awesome! I didn't have a lot of time to waste because I have a 3 month old. He made the buying process very fast and easy!

Justin and his team were amazing!! Best car buying experience I've ever had. Highly recommended!

I worked with John in internet sales at the Roseville Auto Mall and had a great experience. It wasn't the same old dreaded car buying routine. It was laid back, easy going and will be back if I am ever in the market to buy another vehicle.

Bought a new Jeep Renegade for my daughter for a surprise 16th Birthday present. We bought the car from Auto Nation Jeep in Roseville Auto Mall. I worked with Ikalka and from beginning to end, we had a fabulous experience. We would definitely recommend buying from them again and especially from Ikalka. Loved him!!!

After driving through a snow storm over Donner Summit, my screen tells me "DEF System requires service, 190 miles till shutdown" I can't backtrack due to the storm, so I make it to Roseville and find Auto Nation Chrysler. They took in my truck for repair, got me into a rental car and I was back on my way to my original destination. Fast and very courteous. Jason Jones kept me informed during the entire process of my repair above and beyond. I felt very confident I was being "taken care of" by the best. My truck was fully repaired to my satisfaction. If I lived closer, Auto Nation Chrysler would be my dealership. Highly recommend these guys!

William Branson is the person to ask for if you are in the market for a truck. We just bought our 1st Dodge Ram 2500 Diesel Mega Cab. We couldn't have been more pleased with his demeanor and wiliness to answer all our questions and go over the vehicle with a fine tooth comb. I'm not the type of person to deal with pressure from a sales person so I made that clear. He was cool and not pushy. Our first visit we spent almost 2.5 hours going over the truck. Less than a week later we called him and asked for the truck we fell in love with be pulled out as we wanted to talk business. It was raining and we had our kids with us. Such a smooth and amazing experience as we went in knowing what we wanted. From the sales associate to the sales manger to finance we couldn't be happier with our purchase! Thank you William for being such a great sales guy!!! Your rock....we love our truck!

A month and $3000 later and they still can't fix the problem.

John Retter (Riddler) at the Jeep Chrysler deler of Auto Nation was a blast to work with and really went the extra mile to help us find the perfect car. Our first big purchase as a married couple was made a geat experience by his courteous and professional assistance.

i just bought my first car. brand new, all mine from the dealership on Saturday February 6th 2016. Matt Thesing was a big help. he got me a great deal on the car and was very helpful... until we drove the car off the lot to head home. as we were driving home we noticed that we could hear wind coming into the car from the windshield. i bought a dodge dart, you aren't supposed to hear wind coming in through the windshield. we called Matt and told him about it and asked that it be fixed. he said that it wasn't their problem any more and that i should take the car to the dealership where i live, San Jose. i was not ok with driving a car 200 miles to San Jose with a safety issue such as an improperly sealed windshield. we called manager after manager to get this fixed and not one person called us back. we got to the dealership at 6:30 am Monday morning to get it fixed. Don in the service department was so helpful. he sat in my car and looked at the windshield and said that he was beyond shocked that this even made it out of the factory with this kind of issue. he called the guys at Turttle's auto glass, and they drove out and replaced the glass for us. Tyler, the guy who replaced my windshield, said that their was a huge 4-5 inch gap that wasn't sealed. He was so great and efficient and got it all taken care of in a timely manner. the management at the dealership was rude and not helpful. they gave us attitude when we presented our issues and concerns. the management staff made me feel very uncomfortable. as a paying customer and first time car buyer i should not have been made to feel stupid, uncomfortable, and that i wasn't a priority. it felt that since i bought the car and drove it off the lot that i was no longer important and that i didn't mean anything to them anymore. I appreciate all the help from Turttle's auto glass and Don in the service department. All in all it was an ok car buying experience. i got to see the good and the bad of car buying and the good and bad of working with a dealership. but i'm in love with my car. i highly recommend the dodge dart to anyone looking for a new car. its a great car and i'm very happy with it

Whatever you do... DO NOT deal with AutoNation Chrysler Dodge Jeep Ram Roseville !!! I wish I would have read all the reviews before I was fooled into trusting them. Here is my story: About a year ago, I purchased a Dodge Ram truck from the above mentioned company. The sales rep was wonderful and she took a "skinny" deal just to get the sale on her record. I appreciate that immensely as I am not a rich man. ("They" did not tell me though, that there was a recall on the driver's side airbag at the time even though they knew there was an outstanding recall). They are required by law to let buyers know at the time of purchase. They did not. The very next day I realized the right turn signal did not work. We tried to fix it ourselves as we figured it was just a bulb out or a fuse. Turns out that it's an act of God to remove the front passenger bulb housing but we figured it out. After bulb replacement, front and back, the turn signal still did not work. We called AutoNation Chrysler Dodge Jeep Ram Roseville immediately with this issue and the person from service that answered said "sales" would happy to take care of the turn signal issue for us as it had been much less than 60 days since the purchase BUT... there is a recall on the driver's side airbag. The "scheduler" then took my name and number, suggested that I wait for the recall repair and that AutoNation would handle everything at the same time. The same person promised they would call me when the backordered parts were in for the recall. I never received a return call from this company. Not even once. This return call DID NOT occur. I called over and over asking if the recall parts were in and one day... last month, they said Yes! and that they were sorry they had not called me yet to schedule the repair. She also told me that the turn signal issue would be dealt with at the same time and sales would cover it as the signal never worked once since delivery of the vehicle. I have retained the initial agreement and vehicle inspection that states all signals work at the time of purchase, This is not the truth. So.... we finally get the recall repair scheduled. Gregory Stebbins was my "service advisor". Greg tried to sell me the turn signal fix for $150 plus more if it took them longer. He said his hands were tied and then made an X figure out of his arms. I asked him to have his people tighten the bolt on my cab cover lock (as it had always been loose) and he told me it would be $45.00 to tighten a bolt. It's obvious they must get paid commission as these issues should have been taken care of after waiting so long and all the promises that were made. I was required to show up at 8:30 this morning for the 45 minute recall repair and was promised a 2:15 p.m. call back if the repair was running late not only by Greg but I have it in writing. I called Greg at 3:00 with the only option to leave a message. I understand they are a busy company but please answer your calls. Gregory called me back at 3:26 stating that he was sorry and that service was pulling my truck in "right now" and it should be ready in about 45 minutes. THAT WAS A LIE! My only ride to pick up my truck was at 4:00.. . they had the truck all day. And when I "got there" at 4:15 the truck had not even been pulled in to service yet they had the truck ALL DAY LONG. Even though it was second in line at 8:30 am. So.. I go to pick up my truck at 4:00. Some Lot Boy tells me to go to the cashier because my truck is ready. After waiting in line at the cashier, she, the cashier, tells me to go to Gregory as she doesn't have any paperwork for THE DODGE RECALL REPAIR. After about 15 minutes of elusive behavior, Gregory Stebbins tells me that the truck has not even been pulled in to the service garage (at 4:15) for recall repair as of yet. I asked for the service manager on duty and he was already standing there. How did they know they already messed up LOL. After all that I've explained in this review, I shared every detail with the service manager at the time, Brian Morrow. Brian let me know that he was willing to make the recall repair happen in the next 45 minutes while I waited but was not willing to take care of any of the other issues. I just finished a phone call with Brian Morrow at 6:09 p.m. on 02/02/2016 - His last words to me were "Take it somewhere else". DON'T Deal with this company. That is my review

This was the best car buying experience I have EVER had! Matt Thesing is an incredible sales rep and very professional. The manager is also amazing, coming out to meet us and thank us.....all and all, a truly great company. If your looking for a Jeep, this is the place to come!!

Our experience with Larry Collins at Autonation has been outstanding. Larry Collins is professional, knowledgeable and honest. We have purchased several work vehicles from him and will continue to send our business his way. Excellence experience!!

Went the Wednesday before Thanksgiviing. When we told the salesman, Wesely, who helped us what features we wanted he told us they didn't have what we wanted on the lot. Instead of trying to sell us something different he took us in to see if other Autonation lots had what we were looking for. He found the exact car we wanted, engine size, sun roof, even the color. He had the car transferred and available to pick up on Friday.

It's been 10 years since I had to buy a truck and wasn't looking forward to the experience especially where the trade was concerned. The previous purchase had the dealer doing the 'it needs tires', 'the bed is scratched' stuff that just irks me (I'm sure that's the purpose). And then lowball the trade value. I was on the fence and was just really seeing if the price would fit and was amazed that I got more than I was expecting for the trade and seeing as it was a 2015 (this is November) I got more money off as an end of year vehicle. Very happy with the experience all the way through.

Great service and the salesmen were not pushy at all. I would definitely shop there again.

Jim and James helped me get the best deal on a car. They were awesome and really friendly. They never pushed me into the deal or made me feel uncomfortable at any point. It actually felt like they were on my side, instead of the typical car-salesman vs buyer situations. This was my first purchase at autonation, but I do believe they will be my only place that I go to for any car needs from now on.

DO NOT GET SERVICE TO YOUR VEHICLE DONE HERE! THEY REVERSED INTO MY BRAND NEW CAR WITH A CUSTOMERS CAR AND ARE REFUSING TO FIX THE DAMAGES TO MY CAR! THEY HAVE NO CAMERAS FOR YOU TO SEE FOOTAGE OF THE LANES SO ALL THEY DO IS SAY THEY DIDN'T SEE ANYTHING THEREFORE THEY WILL NOT FIX ANY DAMAGES! THE SERVICE MANAGER I'D FULL OF SHIT AND SHOULD BE FIRED. HE AT FIRST ASKED ME WHAT I WANTED HIM TO DO AND OBVIOUSLY WAS TO EITHER FIX THE DAMAGE OR PAY ME FOR THE COSTS TO FIX IT AND AFTER TALKING TO HIM FOR A BIT HE SAID HE DIDN'T SEE HOW IT COULD'VE BEEN THEM. THAT'S FUCKING BULLSHIT. YOU DON'T GO FROM ASKING WHAT I WANT YOU TO DO IN ORDER TO FIX DAMAGES YALL CAUSED THAN SAY IT WASN'T YALLS FAULT. DO NOT GO THERE! JIM THE SERVICE ADVISOR WAS NICE AND DID RESEARCH ON MY SEATS THAT I WANT WARRANTIED OUT AND AND LOOKED ONLINE AND SAW ALL THE FIAT SEATS ARE DEFECTED AND DIDN'T UNDERSTAND WHY NOTHING HAS BEEN DONE ABOUT IT. THE SERVICE MANAGER THOUGH LOOKED AT OTHER BRAND NEW CARS CLAIMING THAT AS HIS RESEARCH EVEN THOUGH THEY ARE NOT USED. THE SERVICE MANAGER IS FULL OF SHIT AND DOES NOT DESERVE THE POSITION HE HAS. HE DOESN'T WANT TO HELP THE CUSTOMERS HE JUST WANTS YALLS MONEY AND YALLS TIME WASTED. DO NOT GET SERVICE AT AUTONATION! GO TO NIELLO OR ANY OTHER DEALERSHIP BUT STAY AWAY FROM AUTONATION DODGE/CHRYSLER/FIAR SERVICE!

These folks at this dealership are absolutely awesome...start to finish excellent experience..we are repeat customers...and refer everyone to themm..

I always have all the service on my Dodge Charger done here, they do a great job!

I had been in the market for a new Ram 1500 4wd eco diesel. I had met with a local dealer, as well as searching online for the right vehicle and price. I found what I was looking for at Roseville auto nation. I contacted them via internet, and came in contact with Martin Kinney. He provided a quote that I thought was fair and I told him I wanted to purchase. Being a little over two hours away, I asked if we could do all of the paperwork ahead of time. When I arrived, I found the vehicle ready to test drive, and the papers ready to sign. Martin went over the vehicle thoroughly with us and away I went. The entire process was very pleasant, and Martin was very professional and knowledgeable. Easily the best car buying experience I have had, and I would definitely go again in the future.

Terrible place to get work done!!!!!!!!!This place is a Joke!!!!!!!!!! Both times I've had my vehicle serviced here they broke something they weren't even supposed to be touching. I've also had to leave my vehicle for multiple days due to this and wasn't even offered a rental while I didn't have a vehicle. The overall experience was TIME CONSUMING AND EXPENSIVE!!!!!!

In my search for the right vehicle I went to 7 or 8 dealerships and by far AutoNation was my best experience. If your looking for a new or used car Josh, Max, Rob and the rest of the team at AutoNation will make you feel at home, help you in every way they can, get you the car that's right for you, and you will walk away a happy customer. That's a whole lot more than I can say for the rest of the Roseville AutoMall. Thanks again to Josh and team for a great experience!!!!

Rob was amazing and very patient with me. My experience was perfect!!

My husband and I purchased a 2015 Ram 1500 from this dealership over the weekend and had an amazing experience. We are a young newly married couple from the roseville area and my husband just finished training in the Army and is on his way to our first duty station now. Before he left he had a specialty dodge dakota, and purchased a new motorcycle just before joining. We had originally planned on selling his truck and using the new bike as his main vehicle. After joining my husband learned that the would have to take the army's safety course in order to ride it, and in order to get into the class you have to be pretty high ranking. So we found ourselves in need to really get rid of both vehicles (which were still financed), and get my husband a new vehicle he could use. We were in the dealership all three days over the weekend, carefully weighing our options and deciding what to do. We originally wanted to trade his dakota in for a new dodge truck and sell the motorcycle back to the Roseville Yamaha dealership where it was purchased as it was still brand new. After having a truly horrible experience at RY trying to do that, we came back to dodge and explained our situation. Almost every dealer got in on this and tried to help us out with this really tricky situation. They went above and beyond to get my husband into his new truck and took in both of our used vehicles, free and clear. I really felt that we were appreciated as military member and that the dealership truly wanted what was best for us. The manager and several of the dealers are ex-military and really did everything they could to get us in a better situation. I am so grateful for the kindness and amazing service we experienced here. I don't know if we will be back in California to purchase any vehicles down the road from them, but I can't recommend them enough.

We wanted a vivid blue or velvet red 200c with linen/black interior. We looked at dealers in a 50-100 mile radius, and Roseville was the only one who had one (red). Everyone else had black interior (in Sacramento?!) or had the navigation system or other expensive options that we didn't want. We had contacted Costco & AAA's car buying programs, but neither had an agreement with Roseville. We had studied car ads in the paper and online, so we knew how much we wanted to pay. We went to Roseville, told them which car we wanted, gave them the results of our research, and asked them how much. After about 15 minutes, they gave us a quote, which was $200 less than what we hoped for. We had a nice test drive in a similar car, while they cleaned up ours, going a few miles up the freeway. Filling out the paperwork was pretty much as expected. We had to wait longer than we expected to talk to the finance manager, but it was pretty busy there. We really liked her--professional but warm; she gave us a good tip about what to do with our old car (didn't trade it in). She told us about the extended warranty, lo/jack, and a couple of other things we could add to our package, but we didn't feel pressured to do so. They filled the tank with gas, Rebecca (our salesperson) synched up the bluetooth on my wife's phone, explained all the instruments and gauges, etc. She said she would contact us in a couple of days to make sure all was well and that we could call her any time with questions or concerns. She did indeed call us and has also sent a couple of e-mails.

Very satisfied with both the purchase price and the dealership overall. The best part of this dealership was having a salesperson who actually had great product knowledge and was not high-pressure. I recommend asking for Allie of you visit Autonation at the Roseville Automall.

This was my first experience with this dealership, but based on comments from others I was happy to have made the choice to ask them to deal with a road emergency that put my car out of commission temporarily. The service team (Don Harmon in particular) went out of their way to promptly diagnose the problem and get it fixed promptly. I will definitely return for my regular maintenance needs with this superior dealership.

The sales man Rob P we worked w was awesome he helped us look at exactly wht we came for and nothing else. Gave us many options to choose from! We definatly buy from him w our next car purchase!

We went to different car dealers on the Costco list, narrowing it down to either a Honda CRV or a Jeep Latitude. Despite the EOY craziness, the atmosphere at Jeep was still relaxed and Larry Collins was very helpful and accommodating in helping us getting the model in the color we wanted. Definitely a good buying experience. We would recommend AutoNation Chrysler Dodge Jeep Ram of Roseville to anyone looking for a new or used vehicle!

Rebecca Henderson, Taylor Bottini and David Slaton were all very helpful and accommodating in helping match me with the perfect Wrangler Unlimited. Definitely a good buying experience. I would recommend AutoNation Chrysler Dodge Jeep Ram of Roseville to anyone looking for a new or used vehicle.

Called and visited several different dealerships (rename nameless) looking to test drive different makes trying to narrow down the right car. Of course, most of them wanted me to by a car now and treated me as a child. I am a 44 year old man, "no thanks, see ya". Finally I narrowed it down to a single vehicle and thought I would give the dealership, Folsom, another try. BTW, tried to spend $50,000 on a truck there several years back and I walked away, tried to bait and switch me. So I ended up in Roseville at Autonation Dodge. Still not ready to buy and still needed to test drive to be sure of the exact model. RIght away my wife and I were greeted, and not like a pack of sharks you usually get. We were assisted by Tony, Nick and Joshua. Tony took us on a test drive, and it was late. Never hurried us and he knew up front we were he to just test drive. He was pleasant and again, no pressure what so ever. They did not have the exact model and when we were home I received a call from Joshua. He had found the exact model and trim we were looking for at a great out the door price. He even emailed me the info. Long story longer, we went back the next day and put 30K down. Tiffany helped us with the rest of the financing and she was pleasant to work with as well and explained everything thoroughly. It was a rare experience for a dealership and would not hesitate going back, enough to change my mind on buying a different vehicle I wanted.......BTW, forget about Folsom. I dont like to bash, by gones be by gones, but wow! they have lost over 100K from me in the last 6 years. Not sure how they stay in business.

Every once in awhile you run across someone who is doing the job he or she was meant for. Larry Collins, the AutoNation fleet manager, is that person! He conducts business like he really enjoys what he's doing. My son & I were referred to AutoNation via the Costco buying program. We went in "just to look" but ended up buying a 2014 Challenger because they happened to have exactly the one my son wanted. The whole process, including financing and detailing, took less than 2 hours. My son couldn't be happier with his (first) new car! Thank you, Larry!

The internet sales person Rebecca couldn't be more unprofessional. The manager kept making excuses for her because she is going to school. She was negligent in her responsibilities and it makes me wonder what is going on between the manager and her. I spent 22 hours total getting my new Cherokee. I will never buy or recommend this dealership for anything. The final straw was that they did not want to let me take a substitute vehicle until they got the non operational Uconnect that controls many safety items such as parking break, lights, etc. The reason was they didn't want to have to clean up after my service dog "dog hairs". The the manager tells me not to be so sensitive. Well my man, don't be so sensitive after you read this. Your dealership is the worst of the worst.

I bought a 2014 Jeep Cherokee on September 24th from Autonation and I could not be happier with the customer service I was provided. I worked with Rebecca the internet saleswoman and she did a great job on getting me the price I was looking for on the Cherokee. The overall sales time was fairly quick as I was in and driving out of my dealership in about 1.5 hours. Thanks to all over at Roseville Autonation for having outstanding customer service. Out of all the vehicles I have purchased, this process was the easiest and quickest by far!

My husband and I recently purchased a car from Jeep at Autonation in Roseville and it was an awesome experience! We worked with Tony Lashmett and I couldn't give this guy more high fives for customer service. He was an awesome sales man. He spent many hours working with us to help us find the perfect car for our budget and did not pressure us once. After many test drives and cars looked at we found the car we wanted and we were able to drive home with it at the price we budgeted for. It was the best car buying experience ever! Tony made it easy, fun and light hearted like buying a new car should be! I would highly recommend Tony and Jeep over at auto nation Roseville to all my friends and family.

My husband and I recently purchased a car from Jeep at Autonation in Roseville and it was an awesome experience! We worked with Tony Lashmett and I couldn't give this guy more high fives for customer service. He was an awesome sales man. He spent many hours working with us to help us find the perfect car for our budget and did not pressure us once. After many test drives and cars looked at we found the car we wanted and we were able to drive home with it at the price we budgeted for. It was the best car buying experience ever! Tony made it easy, fun and light hearted like buying a new car should be! I would highly recommend Tony and Jeep over at auto nation Roseville to all my friends and family.

We have been trying for days to get a hold of the person responsible for Lease turn-ins, unfortunately, after 4 days, still no call back and only transferred to voicemail. As the lease is up tomorrow, it's going to be kind of interesting when I show up and see what happens? Very unprofessional so far. =(

Great place, Very professional and courteous staff. Thanks for the new challenger.

Began with the Costco member auto purchase program and almost immediate connection with the fleet manager, who alone handled the entire transaction. This was truly a hassle-free process with no glitches along the way. My Ram 1500 EcoDiesel 4X4 was built to order since there is no such thing as available inventory. Larry walked me through all the options and offered advice when asked, but withheld any pressure to load up on options that didn't meet my needs. When I took delivery, he gave me a thorough run-through. The transaction was finalized by a very competent F&I manager. I left the dealership with a big smile, and I hadn't yet taken my first ride in my new truck. Thank you Autonation Ram Roseville...I love my new truck!

I worked with AutoNation, specifically Larry C. I received a fabulous deal on my new 2014 Ram 1500 crew cab. Larry as well as all the staff connectedf with AutoNation gave me service above and beyond what one could expoect. I highly recommend AutoNation for your next vehicle purchase.

Jeremy C. was great!! Very happy with deal and his selling style. I bought a 2014 Jeep Wrangler and I got an amazing price on the Jeep and on my trade in. Best experience I have ever had buying a car!!! Jeremy was the best.

The absolute best car buying experience in my 60 years! No pressure, fantastic deal, and helpful with financing. I got a good and fair price for my trade in. They had Carfax which was great as I purchased a 2012 used Jeep Grand Cherokee. I had been searching for awhile and found this deal on cars.com.

We purchased a used truck here and chose to buy from a dealer thinking that the vehicle would be a quality vehicle. I have always believed that a dealer would not sell vehicles that were not up to certain standards since they perform their 125 point inspection and fix problems they find. The buying experience was easy enough and they did work with us on the price, not a lot of back and forth. The problem is that two days after buying the truck the four wheel drive kept trying to engage on its own while driving making a loud clunking noise and also making the rear wheels hop around corners. We did not use the four wheel drive or do anything that would create the four wheel drive to get damaged, we only drove it home and to the store for errands. Also fuel began leaking and would leave a large puddle on the ground over night. I called my sales man and he passed me over to the manager where he told me I bought a used vehicle as is and they are not responsible for the repairs, but they would look at it for one hour for free, after they looked at it they agreed to fix the two issues but I would have to pay $700.00 for parts. We should not have to pay for their mistakes and I believe they do not perform a thorough inspection or intentionally overlooked it. They did keep moving the truck to different locations in the parking lot while we were looking at it, maybe because they knew it was leaking fuel. This Autonation is no different than a small sub car lot, when it comes to buying a used car I would stay away from an Autonation owned dealer.

Easy buying experience and Phil is very professional, extremely knowledgeable, very personable, and very patient with my questions. It was very nice working with him. However, we bought a used car that had been on the lot for a while and since it was exactly what I was looking for, we purchased it. The price was more than fair, however, in the future I don't know if I'll buy a used car where there is no "cooling off" period or that differs from the normal dealer warranty period. It hasn't been quite 30 days and I have to have a cosmetic repair that is not covered under the extended warranty. It is my understanding that the dealer can't fix the car because no one there knows how to work on the convertible top for this type of car. I now have out-of-pocket expenses within 30-days of purchasing the vehicle, that I am a little disappointed about having to pay.

I have a Great time buying my 07 SRT8 FROM Philip G. and all the people at AutoNation Chrysler Dodge Jeep Ram Roseville. I was a out of town buyer and the took care of everything for me by the time I got there...I will buy from there again....

I just purchased a new Dodge from this dealer (Phil G. was the salesperson) and had a very good experience; no hassles, no pressure, no games - a first. Best new car buying I've ever had, would highly recommend.

Worked with Phil G. through the Costco Auto Program. This was the absolute best car buying experience I've ever had. Phil was very patient, helpful and extremely friendly. Will definitely recommend him to anyone!!!

Went through the Costco Auto program and worked with Larry Collins. A most excellent car buying experience that gave us a great price and respected my time. So good that my brother in law followed a week later with a similar Chrysler Town and Country purchase. Thanks Larry

Service department is very capable and customer oriented. Easy to reach service adviser. Options clearly explained. Service department very knowledgeable. Manager takes personal interest in ensuring work is promptly and properly completed. No pressure applied. I will buy my next new vehicle here because of the service department. They are competent, customer oriented and honest.

The sales staff were extremely informative and helpful. I was very nervous about purchasing a new vehicle. I had all of the normal thoughts of if I could afford a new vehicle, the sales staff I felt were straight forward about price and financing. They were very accommodating and not pushy. At no time did I feel I was being pushed into a sale I couldn't afford, or being pushed into an upgraded model. In fact the entire buying experience of buying the new 2011 Jeep Grand Cherokee was easier than signing up for cable service

What an awful experience. Called on an Internet Add for a new 2008 jeep w/53 miles for 19,899. Right away the guy started to talk about changing the tires...I thought it was because the stock tires were better (dum, I know). Two days later, went in to see it, and again they start in on the tires. Now their $4000 extra or we need to change them. I told them my sister would be financing it, but I would be driving it. Their Response "You can't say that it's illegal" Wink Wink. Told me what to say. Ok. No problem. My sister's driving it. Whatever. They were VERY ready to sell, even ran some numbers. I didn't make an offer, went home. Sales Manager called and asked why I didn't buy it. I told them cuz the whole tires thing was a bit shady. Nice guy, he agreed, you advertise it, you sell it. My sister called, filled out papers, they drove out there, got her to sign on the dotted line, she told them drop it off at her sister's in sac...they said ok. Car Sold. Done Deal. Got insurance for it. Waited, waited, no car. Finally they called the next day canceled the deal...said it was illegal. Right. Both Mo, the finance guy, and the Chris, the sales guy, shared how to "bend rules" with car buying. They canceled it cuz they underpriced it with the tires AND were pissed off I made them look bad with the sales manager. Check bluebook it was a deal. These guys are [violative content deleted]!!! Guess they're the only ones that make a good deal, Know that before you go.