The staff here went way beyond the call of duty for me. Every employee was smiling and made me feel special. I have a Ram 1500. They looked up and addressed all my recalls in. Speedy manner. Greg in service has your best interest at heart. Sometimes you need someone nice to change your day. Thank you AutoNation Chrysler Jeep Ram.

From the gentleman who met me when I drove up to the associate who did my recall repair, quick and professional service. It is never fun having to do this but this was a good experience considering. Great employees and quick work.

Dan did a great job in getting not only my oil change and tire rotation done quickly, but also the six computer updates and recall item taken care of. He is very friendly, but very professional.

Kenny Nichols was the gentleman that helped me. I had already picked out the 3 cars I wanted to look at from CARFAX. One was on his lot, the other two at a different Autonation. He did not try to push me into the one on his lot. He didn’t push me to find something more expensive. I liked the no haggle price. I only went $1800 over budget, but that is because I got the 3 yr 40k mile warranty. That was $3400. But worth it. I wasn’t pressured into it. Actually there was no pressure at all. So far the car I bought 6 days ago, 2016 Chevy Trax is doing great. I highly recommend any autonation dealership, but Kenny was great. I was in and out in about 4 hours because I paid cash. And it only took that long because I took him on a 45 minute test drive to my house to show my roommate.

Very disappointed! I took a day off of work to get a recall repair performed on my 2012 Ram. After arriving to drop my vehicle off I was advised they don’t have the part. What a waste of a vacation day!

Trevor was honest, patient and understanding of our concerns with my Jeep and covered everything we needed to know in terms we could understand. He will continue to be our contact when we need service.

After a recent purchase of a 91 YJ, I found it had an active recall. I dropped the jeep off and got a call the next day saying there were 5 recalls. After that I didn't hear from anyone for 5 days. All calls went unreturned and the buck was always passed. The work was sub par. The emergency brake doesn't work (that was 1 of the recalls) and they cut off my replacement cat converter and installed a bolt on one (another recall). My advice, find another dealership in the area. Avoid the Roseville service station.

The staff, especially Kyle Smith , made the purchase of my new Grand Cherokee very easy! They understood what I wanted and worked with me to help me get the vehicle I wanted. Thank you CDJR of Roseville!

Great experience as per usual. Daniel Blower was the service adviser and he explained recommended services for the mileage on my car without undue pressure. I really appreciate that and will schedule an appointment for a more convenient time.

quick easy process. explained everything

Service adviser Dan, he was very helpful and kept me updated while my Jeep was being serviced.

It's an hour's drive to get my car serviced by Auto Nation in the Roseville Auotmall. The drive is worth it because of the service personnel and the manner in which they take care of the car and the owner. Very Professional.

Even though there was a long line of vehicles at the service bay. My service writer Terri was prompt and had everything ready to make my wait very short. I appreciate that as a customer.

Service Advisor John Avitia did a great job from greeting me explaining the recall procedure, telling me how long it would take, arranging transportation and keeping me informed of the progress. I just don't know how he could of made it any better. His exemplary performance on this job will assure I will be back for other services.

Had to take my Jeep to the service department today someone got right with me we're very quick and nice.

I have had Dodge at Auto Nation service my truck since I purchased it new. I trust them to be honest and not oversale me on parts and service. Couldn't be more satisfied with their work quality and to only do that which is necessary.

Had to drive directly to Jeep Dealership after experiencing an issue with my Wrangler. Drove up and was greeting quickly, explained my issue and they got right on the problem. Set me up with an enterprise rental and I was on my way. Received a phone call early evening that my vehicle was repaired and ready for pickup. Greatly appreciate the quick response, getting me into a rental and the speedy repair. So happy with the whole experience. Thank you S Myers

Great Service- Reed Young

I had a recall to take care of. From the moment I got there people took very, very good care of me. John, the gentleman who checked me in is simply fantastic. I highly recommend this establishment. Thank you, Jerry Knaus

I came in for warranty work to my Ram dually. Johnqas really detailed in informative what the plan of action was. The rest of rhe staff seemed professional and helpful.

Teri Conner is an amazing asset to the service team! She communicates well, keeps me informed on the details about my vehicle. Let's me know what future attention is needed without any pressures! She is the BEST!!

Not pleased with the service, they reported an hour and a half to complete job, I left the car came back 4 hours later and waited for an hours in the lobby. When calling to schedule recall maintenance the receptionist was very rude and abrupt. I will not go back to this location ever again for service!

Quick fast flexible. They let me slip in a day early on my appointment. Kind and courteous.

Relocated to Roseville and needed a Dodge dealer to take over maintenance of my Dodge Caravan. AutoNation were thorough and professional and did a really good job for me.

I was planning a huge proposal for my fiancé and wanted to surprise with our first family vehicle. I was shopping around from dealer to dealer and even had a deal in place (side note-don't ever work with San Leandro Jeep dealership the owner is by far the worst business owner on God's green earth. If I could give them a negative million star I would.) However, I got in touch with one of the best human beings you'll ever meet in Tommy (no not the Green Ranger from Power Rangers). I was honest with him from what I was looking for, what I was expecting and that I was shopping around. He was calm, professional, easy going, and thoughtful throughout the whole entire process. Even when there were deals on the table for me, Tommy was understanding and never pressured me into anything. Not only was Tommy there for what I needed as far as a vehicle but he was empathetic upon hearing about the loss of my little brother. He made the experience that much more meaningful and exciting. So we finally found the vehicle we wanted and from there I drove from Aptos all the way to Roseville ( that should let you know how impressed I was with the service). The vehicle was in Nevada and I just needed to do the necessary paperwork to get it. The staff was absolutely amazing and was 1,000,000% courteous and professional. They all made me feel at home and it felt amazing. Everything was set for the vehicle to be picked up, but there was a mixup and the wrong vehicle was picked up. Tommy contacted me when he remember I said black on black because the interior was white. Needless to say I was a bit frustrated but Tommy stepped up HUGE! He got in the phone started wheeling and dealing and got the right vehicle and personally drove to Nevada to get the vehicle himself; all in a span of an hour. That ladies and gents is MF dedication!!! We all make mistakes but it's what you do after that defines you and this man is a Macgyver. He detailed the Jeep, put in a free tint, and filled the Jeep up. Tommy is the real MVP!!! I go to the dealership for pickup and Tommy and the staff show me all the gadgets in the vehicle. I swear this Jeep is like a xxxx Bat-mobile. Not only is it so big on safety but it can even park itself!!!! What!!!!!! Tommy and the staff, thank you so much for your hospitality and making my fiancé, sons, family and friends special day that much more memorable. It will be truly cherished forever. Take care and God Bless you all.

I always have a great experience here. I did notice that the error for the wipers that was detected at check in may not have been addressed. The spray does not seem to be working.

Very helpful and went out of their way to repair my Ram 3500

I have be going to John Avitia since I got my truck years ago. He has been very professional and personable. I always schedule my truck service appointments with him and the truck is always ready as promised.

Awesome job thank you !

Easy and painless car buying experience!

I had a great time here when i was shopping around for a renegade, they were very informative compared to other dealerships. Jacob Lashmett is especially a great salesman and got me a good deal on a new renegade.

The salesmen were very helpful. We began with looking online for our purchase and once we found what we wanted, we contacted AutoNation. They were very thoughtful with showing us exactly what we wanted. Once we decided, the process was very fast.

Great experience buying my new truck. No pressure tactics...just a bottom line price. I appreciate it!

I will drive hours to get the best deal and avoid the haggle. For the first time I bought locally. Mo and his team went out of their way to make this a great experience.

This experience was very disappointing. When I pulled up in express lane for an oil change I waited for at least 10 minutes before anyone even acknowledged I was there. Finally someone asked if I’d been helped and I told them I had not been and they said they’d get someone to help right away. 5 more minutes passed before anyone came to check me in. Then, the “express” oil change took 2 hours. Then when my truck was done it took another 15 minutes just so I can get my paperwork written up so i can pay. After all of this, the tech forgot to reset my oil change light. At that point I wasn’t about to go ask to get it done because I didn’t feel like standing around for another 15 minutes. So I just googled how to reset it and did it myself. But the cashier was very nice. That’s where the second star comes from. I’m going to give the benefit of the doubt and assume this bad service was due to it being the holiday season and they were very short staffed. Not really my problem as the customer but I understand. So I will give one more chance on my next oil change or service. If the service is significantly better I will add another, better review.

Fast friendly and all the work was done at the same day

First off, the service department bent over backwards to squeeze me in on New Year’s eve! Secondly, Dawn was very professional, courteous and friendly when going through all services my vehicle would need. He was spot on with the wait time and a pleasure to deal with. I will definitely be back! Thanks for the great experience Don!

Don, the service writer was very friendly and knowledgeable. He addressed the problem and helped me through the process

Took my RAM in for some recall work and to have a vibration checked out. Check in time took 30 minutes as I was told they were understaffed. No one called to let me know vehicle was done, I had to call. Vibration was worse than ever, checked paperwork, and saw that my concern was noted, but never addressed. Very unsatisfactory experience.

thanks

Went in and bought a new wrangler from Tommy their internet sales guy and I couldn’t be happier. There was a small issue that I had and they worked with me to fix. They where all very nice from Sales to finance and they biggest thing for me was no pressure sales.

I bought a new key fob from the parts department and needed it programmed to work with my car. The service department was able to squeeze it in while I waited without an appointment.

Excllent as usual. I have always been treated with respect and with prompt and efficient service.

I had a very pleasant experience shopping and financing my Jeep Grand Cherokee with Autonation. Great customer service, no hassle, no pressure. I was pleasantly surprised with their customer service. I highly recommend Autonation.

Great service and followthrough. Thank again Greg!

Great process best car buying experience ever, and I have had a few.

I didn't have an appointment but I was able to get my oil change, fluids checked and tires rotated in under an hour. Thank you for such prompt and friendly customer service.

Service department could be a little quicker about servicing and communicating once a job is complete. Other than that, the employees are always friendly and happy to answer any questions you have without sounding condescending.

Everything I experienced during my purchase and subsequent dealings were excellent. Tommy gave 100% from beginning to end.

I supposed "Loved it" is a rather extreme description; however, my experience merited a five-star review. Nobody "loves" waiting in line at a service center, but the service rep's eventual assistance and willingness to make sure I was satisfied was stellar. When all was said and done, I was given a comprehensive information sheet outlining the work done and general findings. Great job folks!

love this place,have bought 4 vehicles from here

10 am appointment, nobody working the intake counter. 15 minutes later and we finally get service. The intake lady Terri had the personality of a corpse. I got a rental but they are not onsite so you have to wait for a shuttle to the rental place, more wasted time. Same thing in reverse when picking your vehicle up. Totality inefficient compared to the experience my wife had at the dealership right next door the week prior. In all about an hour of wasted time. On picking up the vehicle the cashier and their was only 1 couldn't multitask to save her life, so more waiting . Finally somebody saw me standing around and got my paperwork, which was sitting right there in arms reach of the original lady working the cashiers desk. Sign and go but another wasted 10-15 minutes. If you like your time wasted and don't have things to take care of in a timely manner this place is for you, otherwise probably not.

They were friendly and John Avitia, the Service Advisor, was friendly and helpful. I appreciated the great service for my 06 Ram truck.

Super nice and accommodating, just didn’t fix what I brought my car in for.

Had a recall done and a coolant flush. I wasn't told how long the service would take, and failed to ask. The service rep asked if I would be waiting or not. I had a ride, but with that question I figured the service would be "relatively" short. 5 hours later I called and left a message asking when it would be ready, another hour later I left another message, never were my calls returned. Then at the 3rd hour (8hrs after I left my Truck) I finally got the service rep (John A) on the phone, and miraculously it would be "ready in about 20 min".... I was really disappointed with that aspect of their customer service.

Greg did a great job! Very friendly, took his time explaining what was going to be done to my vehicle.

Fast and Easy

Had the part I needed.

John was able to schedule my appointment when I needed it. Work was done quickly and I was kept informed. Thank you.

Had to bring the truck in for a non-working horn. Had a VERY pleasant experience here, from the initial person I talked to, to Don the service manager. He kept me informed as to what was happening and got my problem solved quickly. I was in and out very fast with a working horn. I'll definitely go here again! Another time: Just took it in for the recall. Another great experience with Don and the shop.

After making an appointment at Roseville Chrysler dodge in Roseville Minnesota. The staff at Roseville Chrysler dodge California were more than accommodating and helping me with my trucks needs. The tech advisor Ms. Connors was especially helpful in dealing with me even though I did not have an appointment. Being rather embarrassed, she was quite sincere and letting me know that they would take care of all the requirements to update My truck. The work was done quickly efficiently and and the truck was delivered on time. Definitely a five star review dealership

I would’ve rated my experience higher but every time I take my truck in they air my tires up to the max pressure because Chrysler will not adjust TPMS sensor setting to the actual legal requirement. Tires do not need to be 80 psi unless the truck is heavily loaded!!!

I had an oil leak, several recalls to fix, and had my tires changed.

The whole service team, and especially Greg, do a great job. When we brought our car in recently, Greg took personal responsibility to make sure that it was fixed right before he gave it back to us. Thanks a lot!

Best Service manager in the business. I am a small contractor, and they always make sure my trucks are in and out with no delay. They offer a personal, honest touch that is hard to find in the auto industry. I recently added another truck to the business and they went out of there way to beat any price on the west coast, including the "truck mills" in Idaho. Don't be fooled by the lesser dealers in the region, these guys are for real. Take the time to give them a shot and be honest about what you need, you wont be sorry!!

I travel in my Ram trucks all over the west coast for business. YOU WILL NOT FIND A BETTER SERVICE DEPT. Always on time, courteous, and understanding of the fact that when my trucks are not working, Its a problem for me. You will not be sorry you chose this dealership for service.

Amazing Service! John Avitia will go above and beyond to help you out and get you the service you need. I will definitely continue to be a return customer thanks to the superior servicing with these guys.

Amazing Service and John Avitia is the man that made it all happend. Stayed late and got us in and really made sure to take care of all the little details to help us out.

The car salesman that attempt to help us severely lacked customer service and sales skills. Will never shop here again. Elk Grove has better deals anyway.

Good customer service. Had issue with Uconnnect, issue resolved quickly.

Only giving 1 star because google won’t let me put zero stars.‪Autonation Chrysler Dodge Jeep Ram in Roseville, California and the employees there are scam artists who prey on people who don’t have the same resources that I do. Yo-Yo financing/Spot Delivery scams are very prevalent in California and Autonation is perhaps one of the most heinous offenders. Do NOT EVER buy a car from these scummy frauds. They take advantage of people who aren’t well versed in their rights as a consumer, and will not hesitate to take advantage of you as well. Luckily, I was aware of my rights and able to protect myself from their shady, illegal tactics. Save yourself the trouble and NEVER go to Autonation Chrysler Dodge Jeep Ram in Roseville, California.‬ Please like and share to make sure that these scummy dealers are unable to fraud anyone else.

‪Autonation Chrysler Dodge Jeep Ram in Roseville, California and the employees there are scam artists who prey on people who don’t have the same resources that I do. Yo-Yo financing/Spot Delivery scams are very prevalent in California and Autonation is perhaps one of the most heinous offenders. Do NOT EVER buy a car from these scummy frauds. They take advantage of people who aren’t well versed in their rights as a consumer, and will not hesitate to take advantage of you as well. Luckily, I was aware of my rights and able to protect myself from their shady, illegal tactics. Save yourself the trouble and NEVER go to Autonation Chrysler Dodge Jeep Ram in Roseville, California.‬

My wife bought a 2012 Jeep Grand Cherokee from the dealership 33 days ago. About 3 days ago it started to flash a check engine light for a cylinder misfire and go into limp mode. We brought it into a local shop and it appears it needs internal engine work which will cost $6000. We've tried contacting the dealership, left messages and still have had no response back. I understand the risk involved with purchasing a used vehicle but the fact that they don't even have the decency to call back is unacceptable. I would never recommend or return to this dealership.

Worked with Omar looking for a new Dodge. Excellent assistance and no pressure. He worked with us and found exactly what we needed in a very timely manner.

I love the Jeep dealership there. Their service advisors are great, honest, and very helpful. John is highly recommended. I have had many experiences with other advisors at different dealerships. You will definitely see the difference between this one and the others.

I have given this dealership multiple chances to make things right with a truck i purchased from them two years ago. First, walked into the service department and all the guys behind the desk just looked at me and didnt give a S*** to ask if they could help. Second, I called into the service dept to schedule a appt and took me over 4 hours to get a hold of someone in the service dept because none of them answer their phone. Or, you get Vmail and they say they will call you back and waitied for 24hours before i finally heard back from a service rep. Now im calling them again because I want to see if my warranty covers the issue im having with my truck again. And, no one is answering their phone AGAIN!!!! and want me to leave a vmail. Currently waiting on hold and the time that shows on my phone on hold right this second says 11 mins 16 seconds and counting. Just trying to get a service rep on the phone because im tired of leaving vamils with the service guys and not getting any return call. I would never recommend buying or servicing a vehilcle at this dealer. Worse customer service EVER!!!

Even though the manufacturer declined warranty on my vehicle Teri in the service department was on it and did everything to make it easier for me.

Terrible service from both sales and service. First started when we bought a car last week last Monday, the car needed front tires so as part of the deal our salesman, Ryan, told us they will replace them. But they couldn’t mount the tires due to the service department being closed for the day, so they told us is we could bring the car back tomorrow, Tuesday, to get that done. We told them that wouldn’t be possible since a round trip from home to Roseville is 3 hours and we couldn’t get that to work with out work schedule. We agreed that Ryan would make an appointment with the service department on Saturday from 12-1 PM and that he would throw in a gas card. Saturday comes around my fiancé, my 4 year old daughter and I head out to Roseville, we call the service department to confirm our appointment and they responded that it’s fine to come in that they’ll take care of us. We finally get there I walk up to the service department and talk to someone and told me I needed some type of document in order to have the tires mounted. I explain to him what Ryan and I have came to agree on when we bought the car and said “sorry there’s nothing I can do for you with out that paper”. So I head over to look for Ryan and luckily I found him he was able to get a sales manager and talk with the service department. We waited and waited for about an hour until finally Greg, the service advisor, came up to find me and wanted to check the tire size to see if they had the ones the car needed. We go outside Greg gets the tire size and rating, goes off to look for the tires. Around 15 minutes later he tells us they don’t have any in stock. That they’d have to order them and they’ll be here on Monday. Then the sales manager also comes up to confirm that we have to make another round trip to get our tires. I explain to him there’s no way I’m risking driving back home then again come back on Monday on the tires that car is sitting on. So he says they would make a few phone calls to see if they can locate the tires we need. Another hour goes by and still no luck Ryan comes over and says that the dealer would lend us a car and we could pick up our car on Monday once it’s all set and done. We agree so we sign some papers, while doing so my fiancé asks Ryan if the car will have gas and he responded oh sure. So we get on the borrowed car and start heading home. We didn’t bother to check how much fuel the car had, we were just glad we were out of there but we hear a little beep. The car needed gas and only had 1/8 of fuel in the tank. So fast forward to Monday, around noon I had no calls from Greg, I call him and informs me that the tired are not in yet and that they should be in any minute and that he’ll give me a call once it’s ready. 2 hours go by and no call so I give him a call and right away starts explaining that the tires didn’t come in that there might have been an accident. So I ask “how long have you known this?” He replies “I’ve known for a while, it’s just been too busy and I couldn’t give you a call”. He then goes on to say that the tires are going to be in tomorrow, Tuesday. I go on and say “ that’s another promise that can’t be kept” then Greg hangs up on me. At this point I’m astounded by the way he hanged up on me and how he really couldn’t free up 2 minutes to give me a call or leave a voicemail. I work in the customer service field and it’s unprofessional and rude to hang up on a customer without hearing them out. So I maintain my cool and call him back, he tries to talk over me and I say to him his service isn’t what I expected and Greg said he will update me when the tire are in. I get a call the next day, Tuesday, from Greg confirming that the tires are in. I go in 20 minutes before the service department closes and look around for Ryan, I went to him to get the gas card he had promised but he wasn’t in. I go straight to the service department to Greg, he doesn’t apologize for what had happened the day before, I just proceeded to pick up the car and left. I do not recommend this dealership unless you want a headache.

Greg the service writer knows his business! I have been going there since 2000. They're real busy for a reason!

Great service. Greg was great as usual. Needed repairs completed promptly.

Greg was great, understanding and helpful. My charger broke down on Sunday and my warranty didn’t cover my repair, he helped me find a discount. Which saved me a little money.

Repairs completed promptly. Greg let me know what needed to be done. Took care of me in the usual, quality way.

I went to fix my mounding around the body job 40 min I wait 3 day to be fix that means never again Iam going there to ask to do service for my truck

This is my first and last time I'll ever use this facility. My initial service advisor "Brian" was rude and could care less about taking care of me. They told me the repair would take 4 days and it took over 2 weeks. The cost was more than they promised and when I picked up my Jeep it was filthy dirty. Never again will I have my Jeep serviced there.

I love this place!! Greg my service advisor is amazing. I truly believe that he has the best interest of the customer in mind. A truly wonderful person with a warm smile, seriously it's infectious. Definitely recommend getting you vehicle fixed at roseville dodge.

Great customer service. Very welcoming but service took longer than notified. Awesome place.

Great customer service. One of the best in the Automall if you ask me. They were very helpful and patient with me on my selection. I came in with bad credit and was still able to walk out with the vehicle I wanted. I recommend them to anybody who has a desire to buy from the automall.

I had a great experience at AutoNation CDJR in Roseville. After finding the car of my dreams online my boyfriend handled the negotiating over the phone during the day and we made an appointment to see the car the same evening. When I arrived we were greeted with the car pulled around and ready for a test drive. We got exactly what we wanted at the price we were looking for and I drove my freshly detailed 2019 Chrysler 300s Hemi within 2 hours of arriving.

Worst experience ever. Was recommended by a friend to have my my first service done here, could’ve saved $300 if had gone to the the dealership I bought it from. Anyways dropped of my truck to have its service done, was told I’d receive a call when it was done, no one called. Had to call 5 times just to get a hold of someone, finally was told the truck is ready, told em I’ll be there in hour or so to pick up the vehicle. Got to the dealership after service department was closed, so approached the other desk told em here to pick up my vehicle, they couldn’t find the key and they can’t do anything about it. Told em I need a vehicle for work tomorrow, was told again that I’m not understanding what they’re saying whech was basically that they can’t do anything about it. Asked if they could give me another vehicle for time being and again was told No. They can’t give out vehicle like that. After some upsetting words was told to leave the dealership floor because I was being rude. Had to call my wife to come pick me up after she had just gotten home from dropping me off. Will never go back to this place again.

Good as always

Came in last week, as my car needed an oil change and I have a service contract with Chrysler. Pulled up, service tech directed me to park and wait outside of my car. 30 minutes later after waiting I went inside, was ignored at the desk. Went outside and asked the first person I saw, and was informed they are coming out to help. Finally, a service associate came out, verified my contract and took my keys. 45 min to an hour later, they were done. That was pleasantly surprising, and the service associate that gave me my keys also informed me my brake pads and rotors were due to change. He said I had been waiting and had my paperwork ready and to call to schedule it. So, I left and this week called back. I've been calling all day to the service department. The woman that answers is just a receptionist, and transfers you to a service manager. Guess what? 5 times today I've called and all 5 times I've been transferred to voice mail when all I'm trying to do is to get a price and schedule. That's ridiculous. 1 star earned for how fast the oil change was but thats it. Thanks for showing me how much you appreciate your customers business. I wont sign another contract either.

Abraham, Vincent, Marcus, Kyle. All are Mighty Men of Valor! They were kind, patient, thoughtful, considerate, informative.....etc.. they all were on point and consistent with each other and policies. They all Rock!!!!

I’m not big on kudos for auto service, however autonation djr in Roseville impressed me. Our 2016 2500 blew a water pump on the way home from camping. Had the truck towed in and met Greg at the service desk. It was nice to see a smiling face with a positive attitude. He took our information set us up with a rental and was on my way home in about a half hour. He indicated they might get to the truck today but for sure in the morning. It was ready by 2pm the following afternoon. Because of his attitude and the manner in which the process was transacted, I will return for my warrant work and maintenance.

Reed was very helpful and explained everything to me. However, by the end of the day I hadn't heard from him, so I called him. Reed was very apologetic and was very communicative after that. They do a great job!

Don is great, he always helps with my truck and is knowledgable enough that he saves me money ever time I'm in.

Originally went to carmax to purchase my first new car, went there after going onto their online pre qualification generator and payment generator. When I arrived at carmax the payments were 10x higher than originally stated and their service was overall disappointing. Frustrated I went back home and got online and found the same vehicle at AutoNation and it was 4 thousand dollars cheaper than carmax sent in an inquiry and within 5 mins I received a call from AutoNation , Tom the salesman was very helpful and informative over the phone and got me approved for a loan in minutes he also worked with me and got my monthly payments lowered to what I felt comfortable paying. Overall the best experience I’ve had at a dealership, I’ve visted many on my path to purchasing a new car and they’ve all been pushy except for AutoNation.

The Service Department is absolutely the Best! They go the extra mile to take care of customers. They've been my service department for almost 9-years, on two separate vehicles. I give them 5-stars across the board!

Great service this time. Service staff was friendly and professional. I was in and out for an oil change in 45 minutes. Very satisfied.

Staff was helpful and knowledgeable. Got a great deal on a very special car.😎👍😎

Great service overall, they fix a recall on the air bags of my dodge ram 1500, i guess their is a major safety issuse. Pricey but what dealership is'nt.. John was my goto guy and he was a very friendly person.

It’s upsetting that we were not warned that the issue we had with our car was not under warranty. Our warranty ended 2k miles before we took it to the shop. The shop automatically went straight to diagnostic and then gave us a bill of 198.00 for the diagnostics. It was only then where we were told it wasn’t under warranty. I think that this is a horrible way for a service department to work. It’s close to extortion. I would recommend to go somewhere else as this service department only cares to scam you with diagnostics fees instead of being upfront and honest.

Great service this time. Service staff was friendly and professional. I was in and out for an oil change in 45 minutes. Very satisfied.

I asked they put the contract together I bought.

For buying my first car everything went great, from test driving the car to signing the paper work. I was amazed by the service there, Trevor Luker is definitely the person I would recommend to help you get a car.

Greg was my service advisor today He never disappoints , he is the best asset to the dealership. Greg is the reason I will buy my third Jeep here and now we re else He is a solid 10 in my view.

Service person said I needed synthetic oil but I later checked with my regular service tech and he checked previous oil changes and I never had synthetic oil so he told the guy changing the oil to NOT use synthetic oil and he said he wouldn’t. After I got home I realized I had been charged for synthetic oil. Not happy about that. You couldn’t tell from the invoice but the charge was higher.

Very fast and friendly

Just want to thank everyone who was involved in repairing my Challenger differential. Got a nice rental and best deal on a lifetime warranty for car., * recently had a issue with my challenger ,Terry helped me to get my car checked. She is the best.

Jacob is a first class salesman very knowledgeable very honest !!! Unlike other dealers where my experience was absolutely horrible these guys treat their customers with respect. I have purchased two vehicles here at Roseville Automall Dodge this year will always come here first when I am in the market for a new or used vehicle purchase. I highly recommend Autonation Chrysler Dodge they will take care of you and will work with you to meet your budget for purchase. James B

Trevor worked very hard to get me my dream car I'm so happy!

I was early and the guy working with me got me in early and was done 3 hrs ahead of time. I had 3 recalls and all three were taking care of. He was very nice and helpful by answering all my questions. I was very pleased with my experience.

Had a great experience having some recalls taken care of. The team member who helped me was very professional and courteous. Knowing that I'd be there for a few hours, he even offered a car to use in case I wanted to go out. Lucky for me, I found a small table and was able to work while being serviced.

I had a great service experience thanks to Reed, my service advisor. His follow through and knowledge was very helpful helpful.

Greg is pleasant to work with. Unfortunately my original reason for taking my 2015 Ram 2500 diesel pickup to the dealer was for starting issues. They could not reproduce the squawk and I'm still having some issues. Not certain if it's a troubleshooting error or something they just could not reproduce.... other than that the staff is kind and caring.

Great service and parts division. Would recommend this dealership and continue to do business with them!

Awesome people and service center..!! Fast oil change too!!

Went in for a recal on my 2016 challenger. I came in on a Saturday and found out that my appointment had actually been the day before, but they got me in anyway. I believe that Greg helped me. I told him that i didn't understand some of my cars features and he took the time to show me how to work some things. He also showed me where I could find all of the information I needed on the website. I was out in am hour with a smile on my face. Very happy customer.

When Dodge makes a known faulty part, one would think it would be covered. I took my vehicle here because I had a ton of water leaking through my cab and onto my children. All this is caused by a part that would cost them $14.00 to fix. Well I should've listened to friends about this dealer and stayed away. They wouldn't fix and tried charging me $500.00! Stay away at least for there service department.

The salesmen were not pushy and I had a great time finding the right car for me. It was a good experience overall.

I booked a 7AM appt to have some recall work done, plus an oil change on my 2015 Dodge 2500 Diesel. I was greeted prior to 7. The paper work was prepared, and I asked about when the truck would be ready. He said 2PM, and would I want a courtesy shuttle to take me home. I had my wife pick me up because we had other things to do in the area. The truck was ready at 2. All work completed. They even filled up my windshield washer fluid. Good experience.....

Made an appointment 5 weeks before to bring my truck in for a recall I received in the mail. I dropped off the truck at dealer, then called at end of day to see how it was doing. They had not done a thing. Second day I called service, left messages (3), never heard back, so I stopped in to see what was going on. Still had not been taken in. Third day called again (2), still had not even been taken in. Forth day, went in to see service advisor at end of day, still nothing done but was told I was getting close. I had also had an engine light come on that I wanted them to check that had come on 2 days before bringing it in. They said if it was what they thought it may be it would be $1600 to fix it. On the forth day before I came in I had called two other local dealers and asked them what they would charge for the same repair, both dealers quoted me the same prices which were $700 less. I told the service advisor about the other dealers prices and he said to take it to one of them. When I went in the forth day after getting nothing done, I Had all ready decided to just get my truck out of there and take to one of the other dealers. I will never take my business there again, and will not recommend it to no one.

The services has definitely improved in the year that I have not been here. I hope they keep it up. ...... 10/3/2018 Nope, it got worse...the actual mechanics there are awesome. I can't believe they continue to keep the same customer service staff when they are horrible.

Absolutely the worst customer service in the area. Twice I have this dealership refuse to provide service for a recall on two different cars. The first car, I had to call dodge customer service and have them get my car serviced...that was 2 years ago. About a month ago I made an appointment to have my Chrysler Pacifica serviced for a recall. The day of the appointment they said I didn't have one and they refused to service it! I will be contacting the BBB as well as Chrysler. This is absolutely horrible service...

Had a great experience buying my new 2019 Laramie Longhorn RAM 1500. Jacob helped me find the exact car I wanted, then helped me find a good fair price and rate with the financing department. Ebraham was also great in walking me through the contract and making me feel good about buying with AutoNation Chrysler Dodge Jeep Ram Roseville. Overall terrific, stress-free experience!!

Everyone was super nice. Samy (I apologize if I spelled his name wrong) was super sweet and patient and funny. I also liked their no-haggle policy. In addition, it was a much faster experience than I thought that it would be. Most importantly, I'm absolutely in love with my "new" Ford Escape, and will definitely go back to AutoNation for future car purchases.

Quick, efficient, quality service.

Great service department, they will do all my service work in the future. Don my advisor was excellent to work with.

I pretty much always have a good experience when I have my truck serviced here. I have brought my vehicle here since I purchased it. I get my oil changed here, my tires and rotations done here and all repair work done here. My truck is always in optimal condition and I rarely have any issues with it. Jon and Dan are always very accomodating and easy to work with.

AutoNation Dodge is Awful... Will never buy a Truck there again! Broken promises from Internet Sales. Bought a Brand New 2018 Dodge with 75 miles on it after 3400 miles had to add DEF fluid to it.. They never topped it off and then when I went to Parts dept to buy and ask about it, they were so RUDE!! No answers of why I am having to buy gallons of this fluid which is not cheap to add since my check engine light came on after 2 months of owning a Brand new truck! Got the run around on top of being RUDE... Isnt it when you buy a new truck they top things off! I am very very unhappy with Dodge.. 😲 How Rude!!

Very friendly service staff. Great communication about what was going on with my van. Thanks!

I took my 2017 Jeep Wrangler in for a new window regulator problem- they fixed it in great timing and everyone was super nice. Taking it in on a Monday was a good idea. I knocked one star down because I’m pretty sure I’ve heard of people receiving their car back with their car washed and cleaned and mine was not. That made me sad..I thought that’s what keeping your customers happy and keeping your ratings up is for? Guess not.

Friendly service staff. Great communication about what was being done to my vehicle.

Don is the best advisor ever!!

Getting my work van equipped

Great place to buy a car

Don Harmon knows how to get things done. He has great customer service skills and his manager Brian is also very helpfull. they all work as a great team and I refuse to use any other service dept at any other dealership! I have been a loyal customer of theirs since 2012

Tried three times to get a service adviser on the phone. Left on hold, then got voice mail, then the system hung up. Sad

Great experience! Staff very friendly and helpful!

I bought a car there it was dirty nasty they don't even take care of things that they promised they would they said they would give me an alignment for free because I paid the extra insurance so when I went there to get it they did not honor it I would not suggest buying a vehicle there I'm very disappointed my vehicle was so dirty when I bought it and it was dark the next day there was candy stuffed in the seats all around it was an extremely bad experience I wouldn't suggest buying a vehicle there

We were traveling through and needed service on my Dodge Ram. I was very happy with the service and the speed in which the service was completed.

I had an appointment for a recall to be fixed at 7:45 am. I dropped off my car at 7:30 and they said it would take 2-3 hours. I was dropped off by a friend again at 11:30 and the car hadn’t even been started on yet. After talking with the service employee and letting him know I was going to have to wait around again he talked with the supervisor and then let me know it would be about 20 minutes. It’s unfortunate that something that could be taken care of in 20 minutes took 4.5 hours of my time when I had an appointment for this.

So I bought my jeep patriot from these guys back in 2015 brand new it is now only 2018 we just paid the car off completely and it has been having starting problems for months. We brought it in they couldn’t find the problem they still charged us for it even though they couldn’t find anything wrong with it. So we finally had time to drop it off for an extended period of time they finally fixed the problem and charge us again for the same issue. Reed their service guy was as rude as it could possibly get who then just directed me to the service manager who is not any more helpful than he was and was equally as rude.

Service lead John was excellent. Knowledgeable fair and took great care of me.

Check in was easy and fast. Work done in a timely manner. I would have liked to talk with a representative preferable the one who checked me in who was there. I Was sent straight to the cashier to pay my bill which was reasonably priced (Thank You). Did not see on the paperwork that the brakes could have needed to be changed. Need better communication needed. I was told by the check in person he would get me quote on replacing my cracked dash but never got it.

Greg, You always get the job done. You and Jeff are the best!!!!!!!!!

I would like to recognize (Greg Stebbins) in the service department! I recently broke down in Roseville, CA near the dealership and had a HECK of time getting my truck towed to this service department. I was able to get my truck delivered on Saturday by 5:56 (they close at 6pm) and he was extremely polite, helpful, and possible the BEST Customer service I've ever experienced. No one wants to breakdown while traveling and you deal had a heck of time coordinating tow trucks, insurances, hotels, etc.. and when I thought the ordeal could not have gotten any worse, I met Greg at the end of his shift on a Sat and he stayed late to ensure I was able to get a ride, a rental car and make sure my truck would be looked at first thing Monday morning!! He really did an excellent job and I hope this makes its way to his management with hopes he is recognized for his efforts!! I have not had the best experiences with Dodge in Reno, but it's because of him I'll consider making my next purchase with this dealership instead. If the other staff are as dedicated to ensuring customer satisfaction, it’s with no doubt I’ll be coming to see you soon!! Thank you Greg for a job well done and helping me and my family get home safe..

Quick checkin, repair done promptly and great communication with Don Harmon

I would give a minus rating if I could. John Avita (service advisor) was great and did all he could to make it right but, Jeep has really screwed Jeep owners when it comes to TPMS sensors. If you have a set of wheels/tires for summer and a set for winter, you need to buy another set of TPMS sensors. Until 2017, the sensors would self activate in a mile or two. Now the sensors HAVE to be activated by a Jeep dealer! Their hourly rate is just under $200!!! This is the WORST RIP OFF I've ever witnessed from a manufacturer! I spent two half days at this dealership trying to get the sensors working. Their final answer included tearing down all 4 tires so the could get numbers off of each sensor and "force" code each sensor! At my cost!!! So, I still don't have three TPMS working in my Rubicon! Follow-up: The service manager stepped in and had me bring my Rubicon back. It took a couple of hours but, they successfully programmed the TPMS sensors! I really appreciate his getting involved and fixing the problem. I'm still very disappointed in Jeep making a change that causes a simple tire/wheel change to cause the owner(s) to go to the dealership to get the TPMS working . That is NOT the fault of the dealerships!

Brought my Ram 1500 in for a recall repair on the cruise control and an oil change and tire rotation. The staff was excellent and our service advisor Greg Stabbings was very good. He explained what needed to be done and I was able to wait in their lounge while the work was being done. We also have a Dodge Ram 2500 That we bring in for service and we always receive great service. I highly recommend AutoNation's service Department.

We came in upside down on our current car, which was super unreliable. Sam was our Sales Associate and he patiently worked with us to get into a brand new Chrysler 300. Everyone was committed to helping us and understanding our needs. We’ll definitely be back!

Very well done. Work was completed on Time and in a professional manner. Will be back again

Very disappointed in this place. I don't feel valued as a customer by this place.

Express Lube oil, service writer polite and service was quick and complete.

I’ve always had a great experience here. I bought my 2016 Jeep Grand Cherokee a few years ago and have always brought it back for service. My Service Advisor, Greg has always been extremely helpful and knowledgeable about each service performed! I would recommend you check out this dealership! You won’t be disappointed! Thanks Greg!!!

Like so many other people have said, I had a horrible experience at this location. I went in looking for a used car to replace my 2005 Saturn that was going to cost $1,000 in repairs. I figured I would rather put that money toward a new car, but didn't have much beyond that for a down payment. I had planned to look at a Prius at CarMax, but they weren't able to get it shipped to the Roseville location in time and I needed a car, so I found a Fiat I liked at this location instead. I was pre-approved for a loan through my bank when I went in and told them as much. The test drive was short, but I didn't think much of it. Afterward, we came back to fill out the paperwork to purchase. The first red flag (I failed to take as seriously as I should have) was that I was asked to fill out what looked like loan paperwork, which requested references and employment history. I pointed out that I already had financing from my bank and didn't need to be financed by the dealership and was told by my sales associate that "everyone has to fill the paperwork out" but that it wasn't for financing and they wouldn't run my credit. When we proceeded to the financing part of the deal - again, the paperwork with my existing loan from my bank - I was told they could get me a better deal, but they didn't know with who. It would be done after I left and the loan service provider would send me documentation. That was red flag number 2 that I unfortunately ignored. Then they tried to upsell me warranties and service plans, etc. telling me that a foreign vehicle could be expensive to get replacement parts for. I pointed out the $200 charge for service and was told that was a deductible. I'm still not sure if that's every time I go in or for the year. There didn't seem to be any way to outright refuse the service plan, so I went with a minimal option that raised the price of the vehicle by $3,000 (yes, that was the LOWEST option and one I created myself, choosing just the services I wanted and not what they were trying to sell). When I finally got the car home, I realized I only had one key, no backup and e-mailed to find out about getting another. No one answered. I have contacted them several times about the card for the service program I paid an additional $3,000 which I have never received and no one has ever answered. I am now having problems with the car as well. It was brought in once already to Firestone (as I did not have the $200 deductible for service at AutoNation at the time) and was told the alternator was failing and it would need to be replaced. $700+ later, that work was completed and it is now two - three weeks later and the electronic system seems to be failing. I am back to having lights come on and random intervals and the vehicle shut down this morning on the freeway. It is a safety hazard to me to be operating this vehicle and I cannot believe no one knew there were this many problems with a 3 year old vehicle with only 27,000 miles on it at the time I made the purchase. Additionally, there is water/condensation inside one of the taillights and while the rear windshield wiper works, the spray for the rear washer does not. Supposedly, the information for my service plan is in the computer and I won't need the card, but I hate to get all the way there just to be told that it isn't. I do not have the money to pay out of pocket for the entire repair, nor should I have to. Also, based on other reviews, I have a hard time believing it will be fixed there, at least properly. Finally, the loan WAS financed by my own bank in the long run; everyone else they sent it to declined my request for a loan (even though they weren't supposed to run my credit), one of them because the price for the car was more than it was worth. I will never buy from AutoNation Roseville again and advise others to stay away as well.

Terri Connor, service advisor, provided great customer service. she returned my call timely. And this is second time she handled my 2017 Jeep Cherokee for repair service. Service desk staff efficient customer service. No waiting. Outside to pick up my Cherokee the staff right there to direct me to my SUV. Excellent customer service!

Nice job.

I had a recall on my jeep grand Cherokee. I was told originally that it would take about an hour to complete this; however John was so efficient, I was out of there in a half hour. I really appreciated his efforts.

Reed is very attentive to the needs of his customers in the service dept.

Super easy, no pressure to buy a car. Everyone was nice and super helpful.

Get rid of your service manager! The GM should be more accessible. Don't promise repairs that you are not capable of doing.

Good service But intrusive feedback report. Make it a normal questionnaire instead of me advertising for you on FB.

The people and service , the time they gave to me to make sure I was happy

After an engine light came on and taking it to another Dodge dealer, I stopped by AutoNation and asked about the same incident. Prior dealer did not look at the issue at all and said it was ok to drive, while AutoNation Dodge checked out the Engine Light code and took the vehicle in under the Warranty coverage and had the vehicle back in a few days. The young lady handling this was absolutely awesome and I cannot say enough about how the situation was handled and thank her very much! This will be my go to dealer now.

Both my service and sales experiences here were awesome! Everyone I worked with was very helpful and professional, and each was very kind and silly toward my 4 year old daughter, who never once complained about being at the dealership for a handful of hours due to the people and the facility. Special shoutout to Service Writer Greg and Mike, Emal and Mo in sales! You all rock! Thank you!

Both my service and sales experiences here were awesome! Everyone I worked with was very helpful and professional, and each was very kind and silly toward my 4 year old daughter, who never once complained about being at the dealership for a handful of hours due to the people and the facility. Special shoutout to Service Writer Greg and Mike, Emal and Mo in sales! You all rock! Thank you!

Overall a very good visit. Greg was my customer service rep. I've been to him in the past and have always been very happy with the service he has provided on my car.

Limited options and poorly prepared

I needed an additional key made for my Ram truck. The guys at the service desk took care of this for me quickly with almost no wait time. Great service. Thanks

I was dismayed that my car wasnt washed after the service. Also, my transmission fluid wasn't checked. The cabin air filter was a ridiculous $43 for a piece of foam which im installing because their labor prices are too high. I won't be going back.

I would NOT recommend AutoNation Chrysler Dodge Roseville Sales. Protect your money people.. and go somewhere else. I had a bad experience at the sales last month. I found out after the purchase that their new cars are way more expensive than the local market. The process was shady. I am not happy with their service. Replying to your response: Your online nice words to my review doesn't fix the problem. The only way that works is taking responsibility and fixing the problem.

I'm not ok with being charged 179 diagnostic fee for every assumed problem on the same car. 179 check engine light diagnostic 179 AC diagnostic, just to say I need a dye test...... no diagnostic should tell me the problem. A dye test should be part of diagnosing the problem

Unprofessional team :(

I am new to the area and had amazing luck on getting a brand new Jeep Cherokee Lattitude Plus to rent through Enterprise and absolutely fell in love with it! From the time I got into it for the first time until I had to turn it back in, I became certain that it was meant to be my next vehicle! It was so beautiful inside and out, drove so smooth yet felt extremely sturdy and safe, and it was so comfortable and roomy! I felt like it had space in the back for several pieces of large luggage so would be great for travel and airport runs. I decided to go to the Jeep dealer in Roseville and was fortunate enough to continue my lucky streak by meeting “Little Kyle!” I received one on one attention and he listened to what I was looking for, even down to the smallest details of color and model. He made me feel welcome and comfortable and was accommodating to my schedule. He was extremely educated about all of his Jeep vehicles and helped me debate which was best for me and whether it was better to lease or finance. He also helped me connect with my insurance company to get everything in order. He surprised me by going out of his way to help me return my rental vehicle and get the Jeep of my choice the same day from another lot. The entire process of purchasing a new car, which can be very stressful, especially for someone also new to the area and dealing with many simultaneous stresses, went as smoothly and easily as possible! I am extremely happy and satisfied with my new wheels and the truly remarkable service I received! I would recommend anyone interested in a new car to visit Little Kyle at the Roseville Automall Jeep location!!!!

Service was done on time and cost exactly as promised

Excellent customer service in sales department. I was help by Simon and given me all the information to purchase my new dodge durango.

I took my 2003 Dodge Ram 1500 4x4 in to AutoNation Dodge to have the passenger airbag recall completed. In the process of performing the work my dashboard was damaged. My 15-year old truck has 49,000 miles on it and has always been garaged and is used primarily to pull our travel trailer. When I alerted the damage to my service advisor she noted that the damage was not there when she checked the vehicle in and inspected it. She passed the issue on to the service manager. He looked at the damage and stated that he couldn't see how their repair could have caused the damage. The damage occurred directly above where the work was done. Naturally I expected AutoNation Dodge to replace my dash. Since my dash wasn't pristine I even offered to pay for half the replacement dash and then AutoNation Dodge would pay the remaining half and the labor to install it. The service manager would only offer to pay for half the labor. He expected me to pay for the new dash and half of the labor. This for damage that wasn't there when I brought the truck in. I was and still am shocked at the service manager's inability to take responsibility for something that happened while they had my truck. This is extremely poor customer service. I wasn't going to complain in this forum but I got an email asking how things went so since they asked I thought I would answer.

I took my 2003 Dodge Ram 1500 4x4 in to AutoNation Dodge to have the passenger airbag recall completed. In the process of performing the work my dashboard was damaged. My 15-year old truck has 49,000 miles on it and has always been garaged and is used primarily to pull our travel trailer. When I alerted the damage to my service advisor she noted that the damage was not there when she checked the vehicle in and inspected it. She passed the issue on to the service manager. He looked at the damage and stated that he couldn't see how their repair could have caused the damage. The damage occurred directly above where the work was done. Naturally I expected AutoNation Dodge to replace my dash. Since my dash wasn't pristine I even offered to pay for half the replacement dash and then AutoNation Dodge would pay the remaining half and the labor to install it. The service manager would only offer to pay for half the labor. He expected me to pay for the new dash and half of the labor. This for damage that wasn't there when I brought the truck in. I was and still am shocked at the service manager's inability to take responsibility for something that happened while they had my truck. This is extremely poor customer service. I wasn't going to complain in this forum but I got an email asking how things went so since they asked I thought I would answer.

I did purchase my vehicle at this dealership but I keep coming back because of John Avitia, he always does what he says he's going to do.

I needed to get a recall repaired as well as a tune up. I called the Elk Grove location who had a sooner appointment but the customer service was so bad. The lady that answered the phone was terrible. I hung up and called the Roseville location and form the lady answering the phone to John A. assisting me to the lady checking me out. They were awesome! So awesome I didn’t mind waiting another week.

Awesome

They were on time and professional

I arrived at the appointed time. I was checked in and offered a ride to my home. John discussed my work to be done. He said he would call when the work was completed. All work was completed by about noon. John called and I picked up my car. One of the smoothest experiences at a dealership I have encountered over the years. Thank you AutoNation and John Avitia.( Service Advisor)

Everybody was very professional, Dan especially who promptly assisted me and gave me updates on everything that was going on.

I loved my initial visit. Greg at Service Dept. was very professional and also he sent me home on Uber which Automation Chrysler paid for it. Nice...

Don was pretty good. But when I asked Tom to go the extra mile he did. The only thing that was a little off was that a service guy cut a slit in my beef jerky bag and took a few. That’s OK but he should just open that up normally and took it instead of cutting a slit in the side. He probably was really hungry. But overall it was a good experience and I will recommend it to other people. I will definitely come back and the next vehicle I buy I will look for Tom.

Took a little long to get checked in but above all the employee was great and my car was done on time!

Continue to be pleased with service and the friendly knowledgeable staff of the dealership. Wish the lot was as bigger to allow easy parking. Get rid of Urber and protect your customers.

Mechanic Matt did a great job will all repairs. Very Happy!

I HAVE BAD EXPERIECI AT THE SERVICE DEPARMENT

Not only was the sales experience awesome, but the service department has been amazing. A person only deals with sales once and service multiple times. If you are shopping for a service department first and then sales next, i would highly recommend these guys. They are honest and dont treat me like a female who doesnt know what is going on with my vehicle. Cant say enough about them.

Great experience with all employees. The only problem was the salesman told me the car had V-6 and when I got home I discovered it had a 5.7 L. V-8. Not a big problem as the 9 years old jeep I had brought new 9 years ago and traded in had a V-8,4.7L.

Very fast efficient and pleasant. Thank you

Very nice service. Wait time wasn't to long. They took care of all the services I needed

It is always a pleasure working with Don in the service department. He is knowledgeable and makes me feel secure about all work performed on my vehicle. He is an asset to AutoNation Chrysler Dodge Jeep dealership in the Roseville Automall.

Great service. In and out in very little time. Did the repair and got me back on the road again.

I was greeted quickly and told the service writer would be right with me, Several employees walked past me while I was standing there next to my car. But no one asked if I was being helped or if in needed anything. This included the service writer that I found out later was the one to help me , I know that it is a busy work place but to actually pass by the customer several times ( 3) to be exact , with out a t least a Hi or even a nod made me wonder why I was here? That being said the maintenance was performed as requested and was done in less time that was expected . Thank You

Strong gas smell; safety issue; recently had two screws placed through floor to mount audio equipment; shared this with service advisor Positives: - Fit me in without appt due to safety concern. - Service Advisor (Don) very professional and called me before his committed time with findings. - Quoted fair price for 1/2 hour diagnostic. Negatives: - told screw may have punctured an evap line above gas tank, but they were unable to confirm without dropping gas tank. - quote to drop gas tank and inspect was $425 I did not approve further inspection. Took vehicle home, climbed under it with a light and small mirror and could clearly see that a screw was penetrating the top of the gas tank. Very disappointed that trained mechanics could not do what I did to diagnose the problem. I question whether it was ethical to quote many hundreds of dollars to achieve a diagnosis that took me a couple of minutes. I will use this service dept again, but, as always, will only agree to reasonable quotes that make sense.

I went to the dealership to get my airbags done because of the recall. I had went to the Folsom dealership a few months prior and nothing got done they claimed they couldn't get to it. But when I went to the autoNation it got done in a hour. They greeted me at the door. It was so much more convient. Thanks you guys for finishing the job that the other dealership couldn't complete.

Swing by to set up an appointment for a recall service, but they squeezed me in and knocked it out in 30 minutes. Outstanding!

Met with Don our Service Advisor at 7:00AM. Don is probably one of the most dedicated, professional & knowledgeable service advisors I have ever met. He called us promptly at 4:30 PM advising us, our car was ready for pickup. Extremely pleased with the updates as the car seems to drive like it was new with no complaints. Could not be happier with this Dealer, Dodge Chrysler Jeep Roseville, an Autonation Dealership! Thank you for the great service.

Truck broke down on freeway in the middle of the night. Had no choice to tow anywhere but a dealership. The prices were crazy expensive to other car repairs, however needed truck fixed. Too 5 days to repair a fuel line. Then tried to upsale a whole bunch of “maintenance needed”. If the prices weren’t so inflated, I would have done the service. However I shopped around and getting it done from a local shop at half the price. Choose 3 stars due to the pressure of the “upsale”.

Good people

These guys over at AutoNation Chrysler Dodge are awesome!!!

Customer Service – NOT! Full disclosure: I am not a regular service customer nor have I purchased a vehicle from AutoNation. In summary: from my experience twice it appears the Service Department has a significant communications disconnect between customers (at least this one), their service writers, and the mechanics. It is also unknown to me whether or not AutoNation puts its regular customers or those who have purchased vehicles from them ahead of Chrysler Corp customers who need safety recall work done. On July 5 I had scheduled a 7:30AM appointment to have corrective action taken for a safety recall on my Dodge RAM 1500 fuel tank bracket. Sometime mid afternoon the service writer called me to advise that the work could not be accomplished that day due to work spill-over from the previous work day. I told him that was entirely unacceptable as it interfered with plans made for a trailer trip. I rescheduled the appointment for 8:00 AM July 18. Yesterday, the 18th, I had my vehicle in the service queue at the appointed time. Not until late afternoon did the service writer call me to advise that (1) the work had not been started yet and that AutoNation would need to keep the vehicle overnight. (To his credit he comp’ed me a rental at Enterprise for my inconvenience.) Mid-morning, today, July 19, I called to inquire re the status of the recall repairs and had to leave a message. Hearing nothing an hour later I again called to learn that the service writer was unavailable and I asked to speak with the service manager, who was also unavailable. Leaving a message for him, I still heard nothing by mid afternoon. I called yet again and was advised that the service writer was physically checking the status. He called shortly thereafter to advise that the work order >was still sitting on his desk< and that the work had yet to be started. I advised him to hold any work and that I would be over to retrieve my vehicle. I have worked in customer service and know what can be done to facilitate that operative word “service.” AutoNation would be well advised to focus on communications with its customers as that would have gone a long way with me. At this point I don’t think I can trust the AutoNation Chrysler-Jeep-Dodge service department to take care of the safety recall for my vehicle.

Was in for service on my Charger. Teri Conner was great getting me in and out quickly. Unfortunately they were not able to correct the factory recall but that was due to the ODB2 plug not being properly installed by the factory. That was not the dealers fault though.

We had our Town & Country Chrysler in for several problems that appeared over the last year. Since we have the extended warranty, all the work on problems were fixed with one small deduction. Greg Stebins, our service manager and general service manager, Brian, were fabulous. They set up a rental car and kept us up to date of the progress, as many parts had to be ordered. We also had an oil change and some other service and the interior detailed. Wow!, the car looked like new inside. I recommend these folks to take care of your car's issues.

I have left 6 messages for a service advisor, spent 10 minutes at a time looping between operator and service department... On the 4th day I had to contact a mechanic who would actually contact me. Had a recall and a ton of work done last year on my Dodge at AutoNation and now I am wondering if the work was actually done or if they broke something when they put the dashboard back together. And oh yeah - the 2011 Dodge Caravan just randomly shut off on Douglas Blvd for the 3rd time...

We had our Town & Country Chrysler in for several problems that appeared over the last year. Since we have the extended warranty, all the work on problems were fixed with one small deduction. Greg Stebins, our service manager and general service manager, Brian, were fabulous. They set up a rental car and kept us up to date of the progress, as many parts had to be ordered. We also had an oil change and some other service and the interior detailed. Wow!, the car looked like new inside. I recommend these folks to take care of your car's issues.

Had my first service trip and the advisor took care of me.

I bought a car recently from the Honda Autonation and had no issues with them and went to this Dodge Autonation next door to Honda in the automall to look at a car for my 18 year old son. I didn't make it very far with my purchase because when we pulled into the front parking stall and was greeted by the broken concrete parking space barrier that was not safely attached to the asphalt at the front of the parking space but had been moved to the front of the parking space. I did not notice it was out of place and ran over it pulling in. Once I heard the sound of my front bumper hitting it, I immediately backed up to then cause more damage and pulled off my bumper on the passenger side. I asked the sales guy who saw what was going on to get a manager to look at the car as I was pretty sure that this should not have happened if the barrier was properly in place in the front of the parking space and not moved out for me to run over it. He said the manager was busy and that he was not willing to help me. I went into the dealership to talk to him and he sat at his desk never getting up and said that there was nothing he could do and that I would need to come back and speak to the GM the next day. I took some pictures thinking that would be all I would need to help explain what happened...but I would be wrong. I called the GM in the morning to discuss with him the situation. He immediately was defensive and took the posture that nothing was wrong and that it was my fault for running over it. I repeatedly attempted on to explain the situation that the barrier was out of place and could not see it over the hood until I actually ran over it. He said that he put the barrier there to prevent cars from hitting his Uber pick up sign and that it did not need to be secured to the pavement. When I said why do you have all the other barriers secured to the pavement and not that one he kept repeating his position that he put it there and that I should have seen it and not run over it. When I asked what the Autonation corporate office would say about this, he got irritated with my call and said "go right ahead and call them" and then hung up on me. I actually thought my phone went dead and immediately called back to get his voice mail with no return call. This is where I got to see how a big company like Autonation works when it comes to issues like this. After about 2 hours of calling multiple numbers to reach someone at the corporate office that could help me file a complaint I was told that they do not have anyone that I could speak with and would need to leave a message and someone would call me back. Now a week later I call back since no one has called me to get someone that said they might be able to get me someone to talk to. Once I got into a department that was able to hear what had happened I thought I was finally going to be heard and get the bumper looked at. After sending the bumper estimate of $1,169 to repair and sending the pictures of the broken parking barrier here is what I received back: "After a thorough investigation with our dealership (CDJR Roseville), and discussions of this matter with appropriate parties as well as our Legal Counsel and General Manager – your claim to receive $1,169.18 for front bumper repairs has been denied. Upon investigation, it was discovered that you hit a stationary object and at this moment we are not responsible for your needed repairs. We recognize that you do not agree with what has transpired, but after thorough review, the company maintains its position" First of all I agree that I hit a stationary object but that is was not stationary in the proper place. The manager admitted to me before hanging up on me that it was not secured and that it had clearly been moved. So there you have it. Lesson here is dont buy a car from a place that has horrible customer service like this and only deal with a locally owned dealership that cares about their customers. Even if they would have meet me halfway it would have gone a long way to make things right.

We had an oil change appointment at 2:30 Thursday 6/30. We asked to purchase and extra chipped key and have them look at a couple of items and wash the car. At 7pm my husband asked what Autonation said about the Jeep, i said I thought they called you. We realize they are closed and they never called! Next day I called and they said they hadn’t even looked at it yet! It was in for an oil change! It did not get done on Friday 6/31 and we were able to pick it up Saturday 8/1. 2 days for an oil change! When we picked it up there was no key and it was not washed. So annoying and will not be going back. To top it off I called to discuss all of this with a manager, was transferred to a voice mail and have not received a call back.

I enjoy going to the Roseville Auto mall because of convenience. I love Chrysler Dodge, Jeep because this visit was for an oil change and they got me in quick. About a 20 minute wait, but also without an appointment. Cost was a more than most places, but if you want the work to be done correctly without leaving with other problems, it is best overall to go where you trust the job will be done right the first time.

Hi my name is Bradley, I've been with this store as a Sales Professional. If you looking at solid reviews and want to have a 5 star experience, ask for me or contact me 916-749-2326

My Durango broke down on a recent road trip, so I was miles away from home. I had my Durango towed to Roseville Dodge to have it fixed. To my surprise I was very impressed with the service and level of communication by the service department. My Durango now runs great. Thank you

Get people, love taken my car to get serviced there

Love our dodge and autonation was the only dealer who could find it.

Chris was great.

Friendly, reasonable service for what i needed done

I didn't even go there?

I called to inquire about the price of an oil change, to which I was greeted with “You’re not from around here are you?” In fact, I recently moved here from Wisconsin, and was a little put off by this reaction to what was in my mind a very straightforward question. I answered informing of my recent move and continued to be met with rude remarks, and undermined for the fact that I was from outside the state. My simple inquiry of the price of an oil change continued to be withheld from me until the fourth time I had asked. I guess this location doesn’t cater to “outsiders”- sad, and probably not good for business. After research, I have found many friendlier and better priced locations in the neighborhood. Don’t waste your time with these pretentious a**holes.

Giving one star sold me a lemon did nothing to help with problem their customer service sucks DO NOT BUY FROM THEM

These guys are great. Took my Rubicon in for its first oil change. Express lane service was outstanding and they were very thorough in the inspection. I'll definitely use them for my Rubi maintenance.

Greg Stebbins and his Service Dept made sure my 2004 JEEP Liberty was in tip top shape. My tailgate latch had failed and I had to tie up the tailgate/window just to get down the street. AND, they caught an A/C line leak that could have been disastrous. It is supposed to be 104 this weekend! Lastly, I had been unable to lower my front passenger window for a number of years. Fixed! I am so grateful to Greg, et al.

All I can say is Greg in service is exceptional. ALWAYS going above and beyond. #myserviceadvisorisbetterthanyours

The Roseville Dodge service department is always courteous and efficient.

Great experience with routine maintenance & repairs. Staff helpful with questions. I wish I had such high reviews for my 2017Jeep Cherokee Sport. In the first year I was in the shop for warranty repairs on product failures several times. I spent the money to buy a brand new car because I can’t afford breakdowns. This vehicle was certainly disappointing in that regard. Caution to anyone before buying this product.

The technician, John Avitia, was especially helpful.

AutoNation runs some of the best dealerships there are. The AutoNation Dodge is one of the most honest and convenient dealers I have ever worked with for service. All their staff is great.

I get my fiat serviced here and they are great! No other place offers oil change deals for fiats around here.They work effectively and efficiently even if you don't have an appointment. I will continue taking my car here as long as I live in the area.

Found a truck online called on a work day in the late morning. Told them it had the equipment I needed. Vic called this afternoon to verify Inwas coming. Dropped everything and got away from work as soon as I could and went out of my way to go to the dealership. Pulled in with my truck and trailer and got a hard time about parking from sales reps in the front of the dealership. Then finally found Vic that told me to wait. Then after talking to his “sales manager” he said the truck had sold an hour prior but he had called me less than an hour ago. Complete clown show with no respect for people’s time. He was either lying to me about it selling or when it sold. Don’t waste your time with them in my opinion.

Bought our car there and it was a huge mistake. Their service department is the worst I have ever experienced.

The Uber shuttle was a great touch...however the dealership fell short on their communication. I left a voicemail in the morning of service requesting a call back -- that never came. Also, no one called me when my vehicle was finished in the late afternoon.

Good service, very happy with the experience

Great service, and the sales reps aren't pushy. They really care about finding what's best for you personally.

Professional service but very expressive like most dealers.

This is the best place. Great friendly service.

Dan was very nice, professional and friendly. I love how they paid for my Uber ride home and my Uber ride to the car rental place. My only issue is my problem with my tire pressure light coming on was not resolved.

Great car buying experience. No haggling great people in and out in record time with my new Charger R/T! Awesome dealership. Kenny was great emailing me all the information I wanted and even though he was off the day I came in Kyle took great care of me. Highly recommend these guys for your next vehicle purchase! DHall

I loved their Customer Service. From everyone including our sales rep. I felt confident buying my used car from them knowing the inspected it and have a 4,000 mile warranty included in the price. Thank you

Extremely dissatisfied!!! I have only ever had my Jeep services here, and it is still not fixed. Most recently I was told there were damages that would be more than the car is worth. Why wasn’t this caught on the multiple previous visits? Service rep says she will call right back with info, and days go by without hearing from here. Selling my Jeep and will never buy one again

Great service and finished when promised

This is the only place I buy my vehicles from, 1st class service from everyone, and their Service Department is top of their game, I can't say anything but great thing's about AutoNation Chrysler!

Great car buying experience. No haggling great people in and out in record time with my new Charger R/T! Awesome dealership. Kenny was great emailing me all the information I wanted and even though he was off the day I came in Kyle took great care of me. Highly recommend these guys for your next vehicle purchase! DHall

The service is terrible here. Too small of a service department to meet needs of its customers.

There were no updates from the Service Supr regarding how the repair is going and when my vehicle would be ready for pick-up. I had to initiate several calls over 3-days to talk with Service Supr and left messages with Service Mgr and GM letting them know that I was receiving any communication regarding my repair status. My car was dropped off at 7:45am Tue and after my call to service dept I was made aware car would not be available for pick up. I had to initiate call on Wed to understand status and the word was they were working with factory to correct problem and had no idea when car would be ready. At that time we made decision to get me a rental car. Later on Wed I had to call again to find out status and Service Supr said it looks like it will be ready for pickup at close of busn but to play it safe she said she would call me early Thur morning and confirm. Around 11am Service Supr had not called so I left message inquiring if car is ready. At 1;30 no reply so I left message with GM asking for his help regarding status of truck. About 2 hrs later received call from Service Supr that truck was ready for pickup 1st thing Thur morning and I asked why did you not call? She said she thought I was picking up but that was not our agreement. Bottom line I picked up car late Thur afternoon in which the local Dodge dealership or factory is picking up a 2nd day of car rental that could have been avoided. In my eyes this lack of basic communication or bad communication tells me that the integrity and competency od this service dept does not exist and I am thinking that Dodge vehicles are not for me when considering my next purchase.

Greg is AWESOME!

A regular car dealership

Got a nice van. They helped me to rebuild my credit after a long divorce

It was an overall good experience. Just a little off on the time guesstimates but it was okay

Love the car, hate the dealer. Sales team was completely uneducated on the vehicle. Sales guy claimed the car had features it didn’t and didn’t have features it did. I go ahead and purchase the car anyway and the finance person has me sign all the paperwork only to find out the next day that all the paperwork was wrong and I would have to come back in and start over. Car also came with a paint chip, sales said they would get it taken care of straight away for me. It’s now been over a month and I am finally able to get an appointment to get the chip fixed only to show up and find that service never got the message and had no clue I was scheduled to come in (even though I got a confirmation email).

My latest experience here was a total disaster. I had purchased a Jeep here a few years ago and have had nothing but problems with it. Every time I have walked in here I have been ignored by everyone, except those trying to sell me a car. This place revolves completely around money and has lost me and family as customers because of it. If it wasn't for my advisor Greg I would have been completely screwed. He was the only one willing to at least try and help me. The service manager didn't even return my second call. Corporate America... loopholes... pretty much sums up this place.

My GF and I were in the market for a bigger SUV for our 3 boys. She received an employee purchase perk from her place of employment, and we started looking around. She REALLY wanted a new jeep wrangler, and since I work for an Autonation dealer we decided to make the short 2 hr drive to Roseville CJD. Amazing. The staff and everyone I came across were clean cut, smiling, and looked happy to be there. When the car shopping started, Tommy, our sales rep, was laid back, knowledgeable and funny. If he didn't know an answer, he got it for us. We had decided after getting numbers back on a new 2018 Jeep Wrangler JL that we were gonna go with a 2019 Cherokee Latitude. Man, what a vehicle. We drove up there Thursday after work, and it was VERY late by the time we arrived. We couldn't take the car that night so they DELIVERED IT TO US IN NV THE NEXT DAY!!! EVERYONE at Roseville made sure we were taken care of, noticed a couple mistakes in the paperwork, made sure I didn't sign until it was all correct. It was an overall great car buying experience. We will be back for all of our maintenance services, and are looking forward to seeing how great the rest of the dealer personnel are. Thank you guys for making this happen, and thank you for going above and beyond for us.

Great experience, good customer service and very friendly

We had our truck towed to the dealership, to have the transmission replaced. Frank Mezzanares had done the work and would trust all of our cars with this mechanic. He went above and beyond the call of duty.

Mike in Internet Sales was great! He was quick to respond, professional and courteous!

HAD MY VEHICLE check for exhaust leaks and gas leaks luckily there were . However, they did find a transmission leak which was quickly corrected and completed and alignment for me. They did a wonderful job and were very considerate of my concerns for being on a fixed budget comma as a senior money is always tight. Thank you I donation for a job well done.

Greg my service advisor was fantastic he was very knowledgeable and helpful.

Our buying experience was amazing!! Bradley was our saleman and was very easy to talk to, no pressure, just a pleasant showing of the vehicles that we wanted to see.. When we decided to purchase, again, no pressure, just laying out the facts, and Ron was our finance guy! No switching up, and they gave us an awesome price, freebees, and treated us very nice! We were thrilled to say the least! Hubby walked away with a BIG smile on his face cause he got his dream truck without any hassels!

Greg helped me out greatly during my visit there. He was able to direct me to the correct people in order to address and erroneous update to my account to fix it prior to my scheduled maintenance. Thanks for all your help.

I'd have to say my experience with AutoNation Dodge was fantastic my service writer Don is remarkable. He gets straight to the point and gets things done always work around my schedule make sure that I was never inconvenience in any way I would recommend AutoNation to anyone who is looking to buy a new car or have work done on it

It is a joke. They need to just be honest with people and tell them that the express still takes up half of your day. They said 30-45 mins and I was there for 3+ hours. My car was on the lift for 3 hrs, then the paperwork was ridiculous. Felt like the paperwork took just as long.

A pleasant transaction to purchase a new Jeep at this dealer.

The work was done in a very reasonable time . My service person John did a great job getting me a ride and he give updates on the progress of the work being done .

I took my Fiat in for replacement of a failed Bluetooth module and an air dam that had been torn off on a curb. My only complaint is that Fiat parts are not readily available. It took a month for these parts to come in. When they did, the work was done quickly and professionally. My service advisor, Greg Stebbins, took good care of me, arranging for transportation to and from home, and keeping me informed as to what was going on.

Had oil changed on 4/1/2018. Service was very good.

Very organized. Great customer service. Love the complimentary Uber rides. Quick service.

Great experience purchasing my new car. Everyone there was professional and made me feel at home. It was a relaxed atmosphere, with no sharks circling the water. Would definitely recommend them if you are in the market for a new car.

Well I went in for a couple recalls. Terri checked me in and ran a check on what needed to be done. It turned out a bunch of things were over due. We discussed the importance of each thing etc. long story short I paid a lot of money not prepared to spend but have no regrets with the service or taking my truck in.

Easy in and out, Service advisor was knowledgeable and the staff was very nice and helpful. I will be using this dealership as my new service center.

My buying experience was terrible to say the least did most of the buying over the phone, was told to come up there on Friday morning everything was done and approved which it wasn’t 1st lie was also told to see specific person he would have everything ready, lie #2 he had no idea why I was there, when this fiasco was almost over and finally got into finance they were giving me what they thought was a good interest rate until I saw the bank approval in my folder when I asked about the difference between what the bank approved and what they were charging me she told me that is what they asked for lie#3 would never go back there because of there shady business practices Buyers beware

Literally the easiest and most stress-free car buying experience ever. No hassle and completely straight forward.

I'll update later but wanted to at least let you and others know I just had the EASIEST and BEST car buying experience I've ever had! Unbelievably easy And straight forward!

Teri Connor needs a raise, a promotion and a bonus!!!!!!!!!!!!!

Terri Conner was my service adviser. She was very polite and professional. When I showed up for my appointment at 7:45 she worked to get me in the system and on my way, unfortunately her computer was down. She took hard notes and sent me on my way. I hadn’t heard back by about 2pm so I called and she said they were just getting started on it and she hadn’t gotten a report yet but offered to get me a rental as she wasn’t going to be able to get the car done until Monday most likely. I said I was fine I have another vehicle and I will talk to her Monday. At 5:00 she called to tell me my car was wrapping up and I could pick it up before 6:00. Under promise, over deliver, that’s the way to do it. I wish they would have gotten my car in earlier in the day considering my appointment was for 7:45am but since I wasn’t waiting for it I am fine.

My car had numerous issues with it when I took it to AutoNation. Not only were the service advisors knowledgeable and nonjudgmental, they were courteous and thoughtful of my circumstances. My car is an older model and now runs better than ever. I will not hesitate to continue my car care with AutoNation.

Don Harmon and the entire team at Jeep have taken really great care of me twice now -- not only have I felt at ease and in a professional & friendly environment, but they have also gone above and beyond with things like a free vacuum, a covered faulty battery and complimentary sirius XM radio for 2 months. I feel like a valued customer and l will definitely continue to take my Jeep here for service.

Very professional staff - they listen and provide you the best deal to meet your need

I was great bright and early with a service man that was fast efficient and had a smile on his face. Was very accommodating due to the fact I had two small Toddlers with me. They had a nice little Play area to keep them busy. my jeep was in and out with in 45min.

Hey, they beat the Costco price at another dealership on a tricked out Trailhawk. And the sales approach was professional and not pushy. Can't complain about that.

Easiest car buying experience yet! Kenny helped us out and he was an absolute delight to work with. The entire process was smooth and everyone we encountered went out of their way to accommodate our needs.

Had a 10 am appointment at the dealership for a 30 minute software update (their estimate) and an express oil and filter change. Got there early, checked in with Dan and he said it should be done around 12:30 to 1:00 PM. That seemed like a long time for what was being done but I waited. Shortly before 1:00 PM Dan called to say it would be a little longer. I went back to the dealership and waited. 3:30 came and went and at 4:00 I asked Dan what was taking so long for such a small amount of work. Dan said he didn't know, that the shop foreman controlled the work. I asked Dan why 4 or 5 of the work spaces were not occupied and he said they needed to hire more mechanics. He admitted they were overwhelmed with service work due to lack of mechanics. I continued to wait. Finally at 5:15 Dan said they were done. He apologized for the delay and said he had under quoted the original estimate and adjusted the bill to reflect the original estimate. My criticism is not directed at Dan. Whoever manages the service department is at fault. I will not be back.

I am pleased with the quality of service performed on my Ram 3500. I had an engine warning light on and diesel order in the cab, both were from the same source a faulty EGR valve. The problem was resolved and covered under my extended warranty. Also had a fuel filter replaced and an alignment done. All work was done in a a timely fashion. I did make an appointment ahead of time.

I had another bad experience at AutoNation. I went in for an oil change ($45) and I asked Chris (who seemed distracted with interruptions) to check my power steering because it made a sound when I turned the wheel. I didn't know what was causing the noise and expected it needed some fluid or a tightened belt. He told me it would take two or three hours which seemed long for an oil change and checking the steering problem. When I got the car back almost four hours later. I had to pay $278. and the steering sound was still there. I went back and told Chris the issue had not been addressed and the price seemed very high. He said that I had asked for a power steering overhaul - which clearly did not address the issue. There was nothing wrong with the power steering other than the noise. That's over $200 down the drain and no improvement. I won't be back if I can help it.

I got excellent customer service from everyone that took care of me and my car. This dealership is top rate.

Fastest oil change I've ever had. Very impressed. Got me in and out in no time at all.

IF YOU WANT A 'NO HASSLE' BUYING EXPERIENCE, YOU SHOULD GO TO AUTONATION. I CALLED TO SEE IF THEY HAD WHAT I WANTED, 20 MINUTES LATER WE HAD A DEAL. I WENT DOWN THE NEXT MORNING, SIGNED SOME PAPERS, 30 MINUTES LATER I WAS ON MY WAY.

Fast friendly service. Clean waiting area. Will continue to have my jeep serviced here.

Bought truck from another dealer, Auto Nation performed rebalance under warranty. Two of 4 tires bad, told to take back to purchasing dealer. Another wasted day!

Service Advisor Dan Orum was very helpful in helping me understand which service and oil requirements where need for my 2017 Jeep's first time service and he also, took the time to explain the service schedule for other components that are serviced at various mileage. The servicing time itself was quick, over all I am very please with my service experience and will return for further services.

Make sure you read your contract because they don?t care if they screw up!! I specifically gave all the correct information and they didn?t do their job correctly. In turn we were forced to drive an hour back to the dealership after already having been there for 7 hours the day of the original transaction. Increased our payment and wouldn?t meet us half way since it was their error. Not people i want to ever deal with again!!!!

The customer service was great, everyone was very friendly and access to the service center was easy. My low rating comes from the fact that I only brought my car in for repairs because I was told over the phone it was still under waranty. I live in downtown Sacramento, rearranged my day only to get to the service center and be told my waranty was not valid. I had it checked since my ?check engine? light was on and a plastic piece on my stick shift broke off. $170 later I was told it would be $500 for the repairs plus the cost of a whole new stick shift. So I walked away spending $170 and nothing fixed on my car. This was a classic example of why I avoid dealerships for repairs and they have a bad reputation for being over priced.

Needed to bring my vehicle in for a recall repair. The service dept was helpful and nice. I was in and out pretty quickly.

Very nice staff and my advisor was always on top informing me about my service and what will be the process

I really appreciate the time they took to find the issue and they found it. They needed to order the part and I will bring it back the following weekend. Great.

My service adviser for my 2012 RAM 2500 is Don Harmon. He is always straightforward with me and keeps me updated on the status of repairs. As an adviser I give him 5 stars. there are occasions when the technician has forgotten something minor like not resetting the indicators and Don has made sure they are reset properly and quickly. Thanks Don!

The whole crew at AutoNation are dedicated to getting your sale done as fast and fair as possible. I felt the whole time like they were actually working with me instead of against me and that was nice. This is the fastest I've ever purchased a car at any dealership. Five out of five stars.

Went in for a oil change, tire rotation and recall on seat belt restraint. They said it would take 2 hours but was closer to 3 1/2. Waited on the two cashiers who were more interested in talking about one of the service reps who is usually rude to them. Thought they themselves were being rude by having that conversation in front of customers.

After purchasing my vehicle, I was told the vehicle would be detailed and delivered to my home. The vehicle was delivered but not detailed, even leaving coffee stains on the cargo floor. I brought it back to be detailed and was told "I was doing you a favor delivering it to you" seemingly implying I should be ok with the van not being detailed. Regardless of the implication, I was left feeling very uncomfortable. I let it go but after several emails to give a review I decided to call the dealership and let them know my experience. The first time I called I was told I would receive a call but did not. I called a second time and left a message with the general manager and to this day no one has acknowledged my experience. I am happy with the Dodge van 1500 that I purchased but I am terribly disappointed with the customer service. I will not go back to Auto Nation and will not recommend anyone else to go as well. Sad Regards,

I took my 2005 Dodge Magnum RT in for the Takata airbag inflator recall. The staff was courteous and attentive. My car was repaired and returned in the promised time.

After purchasing my vehicle, I was told the vehicle would be detailed and delivered to my home. The vehicle was delivered but not detailed, even leaving coffee stains on the cargo floor. I brought it back to be detailed and was told "I was doing you a favor delivering it to you" seemingly implying I should be ok with the van not being detailed. Regardless of the implication, I was left feeling very uncomfortable. I let it go but after several emails to give a review I decided to call the dealership and let them know my experience. The first time I called I was told I would receive a call but did not. I called a second time and left a message with the general manager and to this day no one has acknowledged my experience. I am happy with the Dodge van 1500 that I purchased but I am terribly disappointed with the customer service. I will not go back to Auto Nation and will not recommend anyone else to go as well. Sad Regards,

My car was repaired in the timeframe promised. The dealer staff was friendly and attentive.

thank you for the great car loove it.....................................................................

Very happy with the service. Service reps were very helpful and polite

Worst customer service I've ever experienced. I work in a customer service industry so I am usually very patient with customer service cause I know how exhausting it can be but this place was awful. I wanted a simple answer to a question (whether or not I would qualify for a rental so I could make necessary arrangements either way, and with a very sick infant this was important) BEFORE my appointment and I called my service advisor 3 times and left a message... she never returned my call. So I called the service department and asked for someone else. The receptionist was extremely rude and told me there was no one else to talk to and I just had to wait to receive a phone call back. I asked for her manager and she said "he's unavailable as well but I can put you through to his voicemail".... clearly returning phone calls isn't a thing here so I didn't want that, I just wanted to talk to someone that could answer my question. This lady (her name was Kimberly I believe) was extremely rude and said "there's nothing else I can do for you then" with an attitude. I left another message with the manager and then called Folsom Lake Dodge and I am so glad I did! Best customer service and so helpful! They got me in immediately, gave me a rental, and answered all of my questions right away. I don't usually do this because I usually find it petty but I am so bothered by how I was treated. They clearly didn't care for my business so I'm so glad I took it elsewhere!

Had to have my exhaust worked on. Dropped my truck of Sunday night at the night drop. I got a call Monday morning talked to John and he said he would update me on what was going on. Got my truck back later that day with everything fixed and no complaints.

Was in today to inquire about purchasing a vehicle and witnessed an employee trying to assault a customer. The employee had other employees holding him back and as he walked away and tried to take his shirt off he was cursing and calling the customer names. They then forced the customer to leave. This is horrible business practice and I will never step foot into one of your dealearships again.

To the management team: Take down the tacky survey score signs that score/shame your emploees. I?ve never seen an employee development tool used so inappropriately. I won?t be responding to any more surveys as long as you?re treating employees this way, and that?s a comment on management not the staff.

The gentleman that assisted me was very helpful and provided me with good service. Thanks Don in the service center.

In September 2017 I was in the market for a newer Camaro, I found one online that seem to fit the bill. I ended up buying a beautiful 2014 Chevy Camaro for $18,500 ( $23,400 after taxes, LIc, and extended warranty). I was as happy as can be aside from on my way home, when down shifting into 2nd, it would pop out of gear, I contacted the salesman about it and he assured me that the car had been gone over by their top notch service team and there was nothing wrong with it. Going through the dashboard settings I found that the OIL LIFE said that it was only about 50% remaining, I once again contacted my sales guy and he promised me that there was a complete oil change done when they got the car in and that their Service Tech forgot to reset the oil life gauge. Like a fool, I took his word for it just like the issue with 2nd gear. Fast forward 7-8 days, 2nd gear was getting worse and worse so I again called and they told me to bring it in so they can look at it, so I did. Their Service Tech test drove it and confirmed there was something major wrong and I was told that because there was still a manufacturer's warranty in place that Id have to take it to Chevy, which I did and they had it for 10 DAYS because they had to rebuild the transmission!! So that issue was fixed BY CHEVY. Fast forward 2 months to 10/21/17, as I was getting ready to leave to L.A. for the weekend, the Oil light popped on saying that the oil level was low and to check it, I did and THERE WAS NO OIL!!! There must've been the bare minimum ( just enough to keep the oil light to be triggered ). I contacted AUTONATION DODGE and they told me to bring it in and they would give me a FREE OIL CHANGE and do a 120 point inspection, which they did and RE-VERIFIED that everything was good and also verified that there was NO OIL LEAKS AT ALL. I told them that I was very concerned about what damage could have been done from driving it for 2 MONTHS with an extremely low oil level and since this is how they sold it to me, what I wanted was some sort of letter stating the situation and that if anything happened internally that they would take care of it. They said I would have to speak with THE SALES MANAGER which I could tell right off the bat that he was going to try and deny all fault, WHICH HE DID!!! When I tried to explain to him that all I wanted was some sort of letter addressing the situation, he told me " I can't do that". He said, " I don't know what happened between the time you took the car and now..... I DON'T KNOW HOW YOU DRIVE IT". I was extremely insulted by his statement and informed him that I have had NO TICKETS OR ACCIDENTS IN 25 years. He then repeated himself and I told him that I am VERY INSULTED and shocked by his statement and at that point he said," YOU CAN LEAVE, This conversation is over"!!! I was floored. I told him that I would be writing a review on both YELP and YOUTUBE and he said," I don't appreciate the threats". I told him that its not a threat, its letting people know EXACTLY how you AND DODGE Treated me after giving them $24,000, He said, that was a threat. At that point, I left so angry that I was shaking. I have NEVER BEEN TREATED SO HORRIBLY BY ANY COMPANY. AUTONATION DODGE will treat you like a king until they get your money and then they will treat you like a thorn in their side.

They got the job done. Typical auto repair experience

Found out d3alership did not give me a fair price on the truck really disappointed

Kyle is the best!! Service was prompt. Kyle answered all my questions.

It took me more than 30 minuets to get to talk to a person. No one answers the phone in the service department. This is not the first time this has happened.

A real pleasure. Everyone involved was helpful and professional.

I had the pleasure of working with Dan Young and couldn?t have asked for a better sales person to help us find the right car. He was patient, pleasant and informative through out the entire process. He even provided drawing materials to help keep two little boys busy while we worked through all the paperwork. I would definitely recommend this dealership and more specifically, Dan!

The workers were very nice! They got the car in right away and got id done really fast! Thank you for the good service!

Bought a new 2500 Ram. Having purchased more than my share of vehicles over the years, I was truly impressed. The experience was a little slow at first, but gained speed my wife and I were very pleased. Cullen and Tiffany were the best. And a big shout to Dennis the G.M. He was absolutely great!!! All in all great customer service

Their service is excellent and the technicians and service people are polite and helpful. They also take time to explain any problems they encountered.

I’ve had my car in twice, had my whole engine replaced and 3 days later, my malfunction indicator light came on. I can’t get them to return my calls now.

My automatic window would not go up, so I took it in to the dealership to get it checked. They were slammed but after waiting a bit Greg came out and he was able to get my car in. They had the part and a tech and in 2 hours I was out the door and happy customer.

Always good. John Avita provides excellent customer servy

This is the fourth vehicle we have purchased from AutoNation in Roseville. Each time has been both easy and convenient. The staff is accommodating and friendly. We are never pressured or intimidated. I will not buy a car anywhere else.

I arrived on a Friday morning at 7:05am to get my first oil change & tire rotation on my new Jeep Cherokee. I had purchased a maintenance plan covering 3 oil changes & rotations. The maintenance shop opens at 7:00am. I thought maybe since I was at the shop 5 minutes after it opened, I would get in and out quickly. I was wrong. It took me 1 hour and 22 minutes. The service personnel were friendly and courteous, but the maintenance shop was undermanned with only one technician available. I drove from Elk Grove. So this simple maintenance procedure took 3 hours out of my day. The products and actual service was good And the plan was priced reasonably. The whole process just took far too long.

I had a good experience. My airbag was part of the recall. It was to be done over a year ago but they didn't have the parts. They did a check of everything else and told me my auto steering fluid needed to be change. My regular mechanic was suprised they only came up with one problem,,,feeling that they are being honest and not just rying to get more work that may not be needed. I will go back.

I bought a pre owned 2012 Hyundai Elantra. The salesman Lucas was very nice. When we were driving the car home we noticed a clunking sound in the front end. Frank the sales manager said they would fix it. After they had the car for more than a week and replacing a few pats that didn’t fix the problem Frank said there was damage to the front wheel that wasn’t in their sales picture and we obviously caused the damage to the car. The damage was in the picture I took when I got home from buying the car. Their picture was obviously low quality couldn’t even zoom in. After going to several shops. Turns out there is a service bulletin on the electronic steering motor that caused the problem. Between me and my daughters that was the third car we bought from this place. We will never go back.

Went to see an advertised used Dodge Ram 1/2 ton and ended up with a better truck. Kyle was a great salesperson to deal with

Very pleasant experience.Went looking for a used dodge truck I had seen advertised and ended up buying a better truck. Kyle was a great salesperson to deal with.

Frank, the Sales Manager and Justin, Sales were both very nice and helpful.

The staff here are extremely helpful. We knew exactly what we wanted and had some specific requirements so I started my search working with a representative via email. They didn't have what we wanted at first, but as soon as they got a vehicle that met our requirements, the representative let me know and even texted photos before we drove out there. The buying process took a long time but was very positive and the staff made us feel welcomed throughout. There was never any pressure to buy and no haggling on the price. Our car was used but looked brand new because the detailing process got it back to tip top shape. We'd definitely use this dealership again.

They told me the time of work and got it done in that time frame.

Dan was very pleasant & professional. He kept me updated with the progress of my jeep.

Service fixed the issue the first time in expected timeframe.

As someone who travels in my truck all over the west coast for business, you won't find a better service team. They understand the importance of getting me in and out as soon as possible, and always go out of there way to make sure it happens. Thanks Brian and Miani for always taking care of me!!

Facility is really crowded moving vehicles in/out is a challenge especially with a heavy duty Ram with crew cab other than that, the customer service was very good, and overall I'd bring my vehicle back again. Every one was very polite including the mechanic that diplomatically told me the problem with the DEF Gauge wasn't really a problem. However, I put 2 gallons of DEF in the tank (per the manual, if the DEF gauge reaches 1/2 full the owner can add 2 gallons of DEF. That's what I did and the gauge didn't move from full for over 1600 miles and was still on full when I brought it in for service. The Mechanic said he drained 5 gallons of DEF from the take which brought the gauge to 1/2 full. Seems impossible that the gauge was at 1/2 tank and I added 2 gallons, then drove 1600 miles without adding anymore. then to have him drain 5 gallons to get back to 1/2 full.. the math doesn't work. Anyway all appears well at this time. Regards, Blaine Eisenbeis, customer #3803184 (9/6/2017)

I came in for a regular oil change and tire rotation and it went well, except it took a while longer than expected as the last time this service only took 35 minutes and this time it took 2 hours after arriving at 10:10am on a Saturday.

I came to this dealership just for an oil change and tire rotation. Let's just say I did not have the best luck with this dealership in the past. But Since I will never step foot back on the Folsom Lake Dodge lot since everytime I take my jeep there something horrible happens from them scratching my jeep hood to the point they had to take it to the body shop to get fixed to cracking my windshield or leaving my jeep door open in a rain storm and soaking the inside or the best which was my last straw ... Wait for it ... My jeep was with Folsom Lake Dodge for 5 days in which when I went to pick it up they handed me my keys said not a word and when I got to my jeep I realized that all my aftermarket parts from front lights to my highlift jack were stolen all my wires cut which where dragging behind the jeep ... Not sure how you don't notice things like that but anyways NEVER go to Folsom Lake Dodge unless you want your car messed up or shit stolen off of it or in it. Anyways back to Roseville ...I gave them another chance and I had no issues. I did not have an appointment just showed up and they had me in and out in about an hour.

I had a wonderful experience here, normally I go to the Fulton, but I decided to try Roseville. Kyle was fantastic! He is an absolutely wonderful employee, even when there was a discrepancy with price he went above and beyond to make sure it was corrected. Give Kyle a raise!

Awesome service. John Avitia is super awesome. I always see him when I go in for service.

Recently purchased my Jeep Cherokee from here and couldn't be happier with my new vehicle. The sales staff bent over backwards to get me the exact vehicle I wanted, thank you Jacob. Tiffany in financing worked diligently to not only get me financed with a low interest rate with my challenged credit, but also handled my trade-in payoff. I will definitely but from them again.

Quick friendly service!!! Knowledgeable staff and ver helpful!

Excellent customer service vehicle was serviced in a timely manner. Vehicles issues were addressed to me promptly and options were given

A good service experience or did a nice job finished on time very good experience.

Bought a new Jeep Grand Cherokee Limited, our salesman Brad was excellent. With the help from Frank, Justin and Paul it made our purchase easy and pleasant.

Dan in service dept. was great help in scheduling our new Cherokee for the service installation of a flat tow kit.

Came in to see a car with my dad and sister on Saturday. We were helped by Thomas and he was great at helping us find similar cars to what we wanted. We ended up getting a different car than what we originally wanted but my dad is happy complelty happy with it. They were flexible with us when I forgot to bring in paystubs and allowed me to use online bank statements so our 1hr+ drive wasnt a waste. Our wait to get through financial was made easier having conversations with Thomas and offering to hand us coffee, water and snacks when we got bored and hungry. They made sure we were comfortable. It was my first buying experience and I would definetly return to buy a second car from them and the same person as well. I would recommend them to friends and family.

Great service friendly people my tech. was especially good at telling me everything that they did.

Service Advisor Terri was great! As a 1st time Jeep owner, she was great in explaining the maintenance that was currently being done on my car as well as future services that I will need with price quotes!

Our experience was the best we ever had! Our sales man Cliff was sincerely the best!

I purchased my Jeep Grand Cherokee there in December of 2013 and have taken it there for all service. The service manager Greg Stebbins is outstanding and extremely helpful. He has worked with me around my tough schedule to et my Jeep serviced without disruptions to my schedule. I'm now a loyal customer. Great job!

I am giving this review four stars instead of five only because of the long waits in the car for someone to come out and ask what my service need is. If you get into the line and can't continue to wait, there is no way to get out because you are hemmed in from all sides. As for my actual service experiences, I rate them 5 stars. I have had Greg as a service advisor and he has always taken the time to make sure my need was met. When I looked into getting a backup camera for my 2013 Dodge Journey, the initial computer response was that it could not be done. Greg didn't stop there, but took me to Jim, the parts manager, who found another company in Sacramento that specializes in parts. They were able to find the camera and installed it with only one day of keeping my car. I used the shuttle service to take me home and pick me up with less than a half hour wait each time. Each time I have had servicing Greg has been very friendly and always helpful. Get your waiting for service lines running smoother and you will find your customers less grumpy when you finally get around to them!

So far, the service department has been very kind and very respectful! They acknowledge that I may know what I am talking about when it comes to what may be wrong with my Jeep Renegade.

Thank you AutoNation Chrysler Dodge Jeep! We love our new Cherokee, and TK made the car buying process so easy!

Fixed under warranty. No charge. Happy as a clam in mud

We had a great time with the purchase of our 2012 Dodge Charger. Justin and Tommy were awesome and had such patience with us the Finance Manager's were awesome too i recommend this Dealership any day. A huge thank you to Justin and Tommy you gise are awesome! ��

Very timely and excellent service from Don. Great shuttle service makes everything easy.

We had five star treatment when our car needed service. We are senior citizens with one car and we were treated so well. We took our car in for service, shuttled back home, picked up again by shuttle, and everything that we requested was accomplished. We have bought 2 Dodge Grand Caravans and always had excellent service from our dealer Auto West Dodge. Bill and Barbara Blank

You need reading material on the tables, i.e. newspapers, magazines, etc. Vending machine for ice cream. TV on and access to station selection - use of remote.

I had a 9:15 appointment, showed up at 9. the greeting area is chaos and no one is going to greet you. I went inside and spoke to the only unoccupied person behind a desk, she looked at me like I was an alien. I did finally get routed to my service adviser and he promptly came out and got things going. Around 4 PM I had not heard from anyone so I called the dealership and couldn't get anyone on the phone. I drove out there and again tried to get someone to help me. After 30 minutes I was finally on my way. Customer service is not their forte.

Terrible Finance Department! Their Finance Director, Tiffany Lugo couldn't manage to acquire financing for my 18 year old daughter with me as a cosigner, even though I have a credit score in the 730's! I will never buy another vehicle from Auto Nation and I will be sharing my horrible experience with everyone I know. Also, the rearview mirror fell off taking a chunk of the windshield with it. If I had bought this car at a reputable dealership that actually cares about their customers, I'd have brought it back for them to do the necessary repairs. Unfortunately, I bought this vehicle from the worst car dealer in the Sacramento area and wouldn't trust them to do it correctly (or at all, as you'll see below) Oh one more thing. The fluids in the vehicle were clearly not replaced and when I asked them to please change the oil and transmission fluid, I was told "We don't do that." The salesman actually gave me money out of his own pocket to get the fluids changed so he didn't lose the sale!! Worst car buying experience I've ever had. Good going Auto Nation!!

I had no idea what kind of car I wanted. Kenny was so patient with me and looked for hours for a car that I would like and fit my budget. I highly recommend you ask for Kenny!! Great guy!

The worst place to take your car hands down. I took my 2012 Town and Country there to have my transmission rebuilt. They had my van for two weeks. I got the van back and the rmps started to jump and the car was rattling like crazy. I took it back to Autonation dodge and they kept the car 4 days. They told me it was a lose tie rod bolt. I drove the car less then 20 miles and my car made a loud noise. I pulled over with smoke coming from the engine. In just a few seconds after getting daugher out of the van. The van went up in flames. I was sent to the hospital for smoke inhalation. Five months later a inspection was done on my van. Auto Nation also forgot to tighten the power steering hose. This cause my car to go up in flames. I have never receive a single apology for what they did. Run from this location.

Had great service and will continue to have my Ram Truck serviced here. Plan on buying a second truck next year.

Service advisor very helpful, called when recall was not quite finished, thanked us for our patience. very good place to have service done and to buy a new car.

Truck was in for recall. Very pleased with service. Most impressed when service advisor called and told us he didn't think he could finish until next morning. He had automobile ready for us next am and thanked us for the delay.

Got in an out very fast, people were nice, rotated tires

There was/is a leak in my car (a few drops) along with both key fobs and car have "lost connection" (twice) making the fobs unless (other then starting the car and unlocking the door. Neither problem could be found therefore was not repaired. The oil was changed and the tires were rotated as planned but no repairs.

The service department was horrible...I brought my van in for a diagnosis as it was running really badly...they charged me $900 in labor to essentially diagnose and replace the spark plugs only for it to break down within 10 miles of driving it. Ended up that it was a broke valve spring that should have been caught fairly easily. They treated me like I was an idiot but had my van for 10 days and couldn't seem to figure out what was wrong with it and even replaced the spark plugs in it twice because they thought they originally put in faulty ones when it was the valve spring. My neighbor diagnosed the issue within 20 minutes while he put in all new spark plugs again and said they should have caught it pretty quickly. They don't know what they are doing over there and are a danger to anyone getting their car repaired there.

Cliff went above and beyond the call of duty for me. I'm a hundred and sixty or so miles north of Roseville. Cliff had me pre qualified over the phone so all I needed to do was get down there to finalize the deal and I'd finally have my dream car, it was that easy. Only I was having a bit of trouble finding a ride down there, so Cliff took that pressure off of me and brought the car up here. I was so excited, just a truly amazing experience. Cliff made me feel special and saw to it that everything fell right into place. Auto Nation is Lucky to have him. Thank you again and again Cliff, I LOVE my Dodge Challenger RT it's the bomb, :) God Bless....

Avoid Autonation Jeep, Dodge Crysler. They did work on our car and this is what happens after you don't tighten your power steering hose. The scary thing is I took it back 2 days prior since the rpm were jumping and it shook when you drove it. They forgot to tighten the tie rods. This has been a nightmare that could of killed our family and they have done NOTHING for us

Avoid Autonation Jeep, Dodge Crysler. They did work on our car and this is what happens after you don't tighten your power steering hose. The scary thing is I took it back 2 days prior since the rpm were jumping and it shook when you drove it. They forgot to tighten the tie rods. This has been a nightmare that could of killed our family and they have done NOTHING for us

Thank you so much for everything that you did for me TK! From the first day that I started talking to you to the last day you have been an absolute pleasure to work with. I was nervous about buying my first car and nervous that I would be taken advantage of but that was not the case here. He was very trustworthy and very efficient I was on a hectic time frame but he was able to get me in and out and I still felt good about the transaction. Once again thank you so much and if I know anybody Else who is looking to purchase a vehicle I will make sure that they go to you. One very satisfied customer :)

The worst place to take your car hands down. I took my 2012 Town and Country there to have my transmission rebuilt. They had my van for two weeks. I got the van back and the rmps started to jump and the car was rattling like crazy. I took it back to Autonation dodge and they kept the car 4 days. They told me it was a lose tie rod bolt. I drove the car less then 20 miles and my car made a loud noise. I pulled over with smoke coming from the engine. In just a few seconds after getting daugher out of the van. The van went up in flames. I was sent to the hospital for smoke inhalation. Five months later a inspection was done on my van. Auto Nation also forgot to tighten the power steering hose. This cause my car to go up in flames. I have never receive a single apology for what they did. Run from this location.

I love AutoNation Dodge! I am never taken advantage of. I will always bring my car into service there. I also will not buy any car from any other dealership.

I've had not 1 but 2 bad experiences in a row on my 1 year old new car. I took my new car in for a service since I bought the car there and was not expecting to once again have the negative experience that i did. My appointment took 3x longer than I was told AND the staff made me feel like i was interfering with their day, all very short and irritated by a simple question. Everyone seemed to busy to answer any question or bothered by a question. I actually wanted to buy some accessories for my car but like I said, i was interfere so needless to say, i didn't buy any additional accessories liked i had hoped to . Just when I thought it couldn't get worse, I received an overpriced bill for a simple service. No customer service whatsoever, they couldn't even pull up my car, I had to find my car in the lot and when i did, My car windows were rolled down , service floor matt still in and no additional services for my overpriced oil change. At least when i go to Jiffy Lube they remove the paper matts and vacuum my car and clean my window for free not to mention my car would've been ready in 20 minutes. NEVER WILL I GO BACK AGAIN! WASTED DAY AND WASTED MONEY!

Price was more than quoted and not complete Service was exceptional looks really good and done on time

Fast, friendly professional service. We travel full time and sometimes it oso challenging to find a good place to take our vehicles. Good service here!

TK, Tiffany, & Dennis went above and beyond to provide exemplary customer service!

This is the worst dealership in the Sacramento area - worse than Paul Blanco. Their leasing company is ALLY bank which is completely HORRIBLE to deal with and crooked with all customer service in the Philippines Their finance department is a made up of a bunch of rude incompetent people. My daughter has had to go back 4 times already to sign papers and they still haven't gotten it right a month later. Nor have they paid off her trade-in either. So she now has 2 payments due or her trade-in will be marked as late AND she can't even make her 1st lease payment because she isn't set up yet in Ally's system because these morons named Marcus and Tiffany (extremely rude) can't get the paperwork right. Now my daughter wants to just forget the whole thing and take the damn car back but wait - they aren't sure if they still have her trade-in and can't find it Hmmmmmm The saga continues!!!!

Jacob is the best salesman anyone could ask for. He wants to provide knowledge, not push you into something you don't want or need. Wonderful experience, anytime I need a car I will go back to this dealer.

We had a great experience shopping and buying from the Jeep dealership. Jacob Lashmett was very knowledgeable and helped us to determine which Jeep was the best fit for our family.

Very friendly and knowledgeable staff from the kids detailing cars to the finance officer. No high pressure tactics used by sales staff. Honest and open negotiation.

John, service advisor, help me fixed with my car's simple problem that was a bad service from another dealer

The customer service was horrible. It looked as if someone went searching thru the inside of my vehicle. I will take my vehicle somewhere else in the future.

Know service too Newcastle to pick up take home!! I bought a package deal and was told I could drop car of and get pick up .Now I am told they will do that for me any more!!!

Just bought a 2017 Jeep Wrangler from AutoNation Chrysler, Dodge, Jeep, Ram in Roseville, CA. Arnaldo Concepcion treated us very well and was an outstanding sales representative....Thanks also to Dennis the GM for his help as well!! great experiences overall...this is my 5th car I have purchased from this dealership and this time was very easy and satisfying!!

My husband and I worked with Brad. He was very helpful and personable. I would definitely recommend AutoNation in Roseville to anyone looking to purchase a car.

We love the RT we purchased and Jacob was the best salesmen I have ever dealt with. I will never buy a car anywhere else.

About a week ago I purchased a certified used jeep grand cherokee. Arnaldo "Ace" Concepion was my Sales person. He is very positive and attentive and tried hard to answer all my questions. However, he could not explain to me the different types of Jeep 4wd systems. "Too many models." Also, when my Jeep went to final detail (during closing) they tossed the folder with carfax report, and copy of certified warranty terms, and the vehicle option list. When I asked where is my paperwork, I was told "those guys in detail are young." Common, my Sales guy should not have allowed this to happen. He did get me another copy of the option list, I'm still waiting for a copy of the warranty they promised. Also, I asked for a discount on accessories since it is new to me, they said No! Still, Ace is a good guy and I would buy from him again.

Maverick was awesome! He was not pushy. Just did his best to show us around and help us find a good vehicle. I really liked the no hassle pricing on the vehicle which helped me know there were no games being played with my trade-in value. Overall it was a good experience.

Fast and easy transaction, professional and courteous salesman.

I recently purchased a new Jeep, and they made the process super easy. We told them exactly what we were looking for, and the found the perfect vehicle. Thank you so much Travis!

I recently purchased a vehicle from here and it was my first real buying experience and it was great! Everyone was really nice and helpful. Jacob Lashmett made the process so easy, even though it was a long process lol. He did everything to get us the best deal possible. I love my Acadia! We had been searching for an Acadia at a good price and this was the first place that was willing to work with us to get a good deal even with no down payment. I would definitely recommend AutoNation to anyone and especially Jacob Lashmett. Thank you!

I have mixed feelings. They got me the Jeep I wanted (which was in Colorado), but I felt like the communication could have been better. I kept having to call for updates instead of them calling me. I eventually had to call Colorado directly because the deal wasn't getting done. It shouldn't have been that difficult but in the end, I got the Jeep I wanted and I love it.

We discovered that we are missing remotes and head phone after we brought the new car home. Called our sales rep and he delivered the missing items to our house the next day!

It was a very comfortable experience for my purchase...NO PRESSURE...

This dealership to me has the best costumer service. My salesman Arnaldo "Ace" Concepcion really knows how to reel you in. I only went here to get an oil change and walked around the lot waiting for my car to finish. I'll add that I wasn't even thinking about getting a car, but after talking to Arnaldo for 10-15 min I had my mind set. He is probably the most down to earth salesman I have met.

My experience wasn't good. I made a call not last week but the week before last for a recall on my dodge caravan. They made me an appointment to come in on Saturday 3/25/17 so I get there no problem. I was told it will take about three to four hours to fix the problem. I just get home in my driveway when I received a phone call from Dodge if I had left yet. I'm like duh I'm home now. I was told they didn't order the parts so I'm going to have to wait now. Im thinking how do you make such a dumb move on forgetting to order parts you had a little over a week to order them. I get there they didn't really seem that concerned I was mad. Hey they offered me a slice of pizza for the inconvenience, but I kindly declined the offer. From ready other bad reviews I'm worried they will forget to order the parts and call me to let me know anything. I should just go to the Folsom one. I know great service when I see it. My dad works at John L Sullivan and works in the service department there for many years. He really takes care of his customers. Dodge should learn something from that place.

The entire experience at AutoNation was outstanding! They had a great selection of vehicles and the staff was a pleasure to work with. Ace, Maverick, and Taylor were all very knowledgeable and professional. I would highly recommend them to anyone looking to purchase a vehicle.

The entire experience at AutoNation Jeep was outstanding! They had a great selection of vehicles and the staff was a pleasure to work with. Ace, Maverick, and Taylor were all very knowledgeable and professional. I would highly recommend them to anyone looking to purchase a vehicle.

Loving the 2017 Dodge Laramie!!! Great truck and great people!!!

TK, Travis, and Paul we amazing to deal with. This was the easiest car purchase I have ever had with the no haggle pricing. I will definitely be coming back to do our next truck upgrade!

Jim, GM of the dealership, is professional, efficient and friendly! Just a clean, easy place to purchase a truck!

Good is actually high praise for my experiences over forty-plus years of automobile buying and upkeep. AutoNation has adopted the no-haggling on used cars. If I had not been to other dealerships before hand, I would not have realized that AutoNation's set price was in line with the arduously haggled price at other automobile dealerships. I am fully aware that the service department is an entity unto itself, and am hoping that if I have to use this dealerships service department that it is better than so many I have had to deal with painful ways. Time will tell. But for the buying experience, it was good. Note: Low key (Carmax) salesmanship is still salesmanship, just not so hostile as the traditional way. Still shop for what you want and need. It just so happens that Autonation also had the vehicle that suited me and my needs. Time will tell how well the business relationship will go.

Saw an ad on the internet regarding RAM trucks. I inquired about a RAM 1500 on the "chat" forum and and "TK" answered all my questions, checked inventory, and invited me to come take a look (no pressure). When I arrived at the Dealership I could not believe how trouble free and streamlined the process was. "TK" had the truck waiting upon my arrival, as well a list of other trucks I may be interested in. I could not have asked for a better experience in purchasing a vehicle. THANKS VERY MUCH to "TK", Wais, and Ikalka for their help in the process.

This was really so nice , no pressure Lenny was great and it was in and out! I would definitely go back

Cullen hooked me up with my dream car! Just what I wanted with no stress and no haggling. Hoping the future service is just as great or even better than the sales experience. Thank you!

I took my Jeep to them on Jan 15th with an issue of water leaking into my driver's front and rear floor boards. I was told that this is an issue that has recently surfaced with my type of vehicle. The service advisor said that they knew how to fix it and that they would have to take the interior apart to dry out the carpet. This should be completed by Thursday or Friday. They sent me to Enterprise to pick up a rental that they paid for. So I get the Jeep Patriot, worst vehicle ever, but that is another story. I called the service advisor that Thursday and inquired about my car. I was told the carpet was still drying and should be ready on Monday of the next week. I call back on Monday and the service advisor is off that day and no one has a clue what's going on with my car. So I go there on Tuesday only to be told that the carpets are still drying and should be ready by Thursday (again). I asked what they were doing to dry the carpet. I was told it was out of the car handing with a (as in one) heater on it. At this time I looked at the FB page for AutoNation Jeep and to my surprise, I see all of these really bad reviews regarding the service department and the lack of help from the Service Manager. Thursday comes and goes, I get no phone call from anyone at Jeep. So I call Friday morning to speak with the service manager! They transfer me to his phone, to which I left a voicemail. I decide to go to the dealer on Friday and talk to the service advisor l and ask what is going on with my car. AGAIN I was told the carpet was still damp and would be ready on Monday!!!! I told him that I was not happy due to my vacation has been interrupted by this inconvenience of them taking so long to fix my car. So today I called to find out what's going on with my car. I get transferred to the Service Manager yet again, but get his voicemail which worked so well the first time. So I immediately called back and asked to speak to someone about my car. The lady on the phone said the service manager was just there and now he is in a meeting and would call me when done. I waited for an hour and no call, so I got dressed and drove to Jeep. I walk in to the service area and asked the guy if he could tell me what's going on with my car. I explained to him that I was going impatient and dismayed by the service I have been getting. I told him that my car has been there for two weeks and it shouldn't take that long to dry out carpets. He looks at the computer, tells me he has to talk to the tech. So I wait for about 25 minutes. He comes back and tells me my car was finished this morning. YET NO PHONE CALL from anyone!!! I finally left the Jeep dealership after being there for an hour and half!!! I will never go back there again for service!!!

I came in just for an oil change yesterday. Sat in my car waiting for a service advisor to come out and help me. As I'm sitting there, another vehicle pulls up and they get helped before me. Then a few minutes pass and one of the maintenance guys asks if I've been helped yet and I told him no, but the vehicle behind me has. So, he goes in to check with a service advisor and comes back out to inform me someone would be out shortly. So, finally after sitting there for almost 20 minutes, a service advisor finally comes out. Really? Why should someone have to stay in their vehicle instead of being able to go inside to get an advisor? That's what I am told everytime I come there for service. Then to be passed up and the vehicle behind me taken care of first? That's bad customer service. Good thing I really had all day to sit there and wait to get my oil changed.

Highly recommend AutoNation Roseville. 3 words: Professional, Fast, & Reasonable.

Was a good easy experience and they worked with me to make things happen better than I thought.. Thanks the sales GM, Lenny, and finance manager.. they are the best

I can always count on Jim Rentzler to take care of me. I buy 12 or more cars a year and every time I come to his dealer he makes me feel like a friend and does everything in his power to not just get a deal done but get the best deal done and really listens to what I am looking for to get the exact car.

I can always count on Jim Rentzler to take care of me. I buy 12 or more cars a year and every time I come to his dealer he makes me feel like a friend and does everything in his power to not just get a deal done but get the best deal done and really listens to what I am looking for to get the exact car.

Travis made the experience comfortable and smooth. He listened to my questions and concerns and I didn't feel disprespected or presssured as has been the norm with most of my previous car deals. I chose to lease my car from this dealership, which is 45 minutes away from home, instead of the dealership in my town because the service I received from Travis at this dealership exceeded my expectations.

Drove from so cal to Sac. Due to them having great deals. They had the truck I wanted and financing was great. Lane made the buying process easy, the road trip was s plus.

Straight to the point fastbfriendly process. Ended up buying 3 cars.

My first service appointment here. Tire rotation, oil change and multipoint inspection. Appt was at 3:15pm, I received my call that car was done around 4:30pm or so same day for pickup. Great! Get there around 6:15pm after work. Somehow my car fob/keys have been physically misplaced? 2 porters, 1 cashier, and 1 hour later and I am still sitting here waiting for my car and keys. The porters and cashier are great and are really trying to help. I am extremely nervous and very upset because of the reviews saying their vehicles have been stolen off the lot. Is my vehicle next?

Outstanding experience. Everyone was focused on making the process perfect.

Service department took all day! Was suppose to be called back by john in 30 minutes but that never happened, then was put on hold for at least 45 minutes! Then to top it all off! The mechanics fixed the problem , but created another! Would be different if this was a isolated event but this has happened 3 times! Once you purchase the car/truck they don't care about ANYTHING! All this happened on 11/21/16

I shopped around all day for a Ram 3500 that would suit our family's budget and needs. I wasn't finding what we needed, until I called Autonation Dodge Chrysler Jeep Ram Roseville. Lance, the salesperson was very helpful. I have a newborn, therefore time was of the essence. We negotiated a price on the phone and settled on a price that was within my budget. He had the truck I was interested in pulled around and ready to test drive when I arrived. I was in and out of the dealership within 1.5 hours with no hassle.We are very happy with our truck and our overall experience.

I flew in from Texas and went straight to this dealership from the airport. The car I had previously picked out from on the internet, was sitting at the front door waiting for me and I was very impressed. I wanted the car, and was not able to purchase it until the next day, so the dealership held it for me on my signature with no money down. Very nice also. The next day, we went and purchased the car. Everyone was very professional, friendly and fast. We were in and out in under 2 hours! Best car buying experience I have ever had. Thank you Lance!

Excellent all around. I'd give them 10 starts if it were available!

this was the 4th vehicle from autonation.will keep coming back,

Hello everyone. I recently purchased a 2016 Dodge Charger R/T Road & Track model in B5 Blue from AutoNation CDJR Roseville. I would like to thank Internet Sales Manager Lance Bates and General Manager Jim Rentschler for offering me a generous deal and providing great customer service. The transaction was smooth and I was given a very decent value for my trade-in. If anyone in the area is considering the purchase of a Mopar, I suggest you visit AutoNation CDJR Roseville first. You won't be disappointed!

Businesslike, no surprises. Have received poor service at the Auburn dealer and have always been satisfied here in Roseville.

i had an engine light on & went for sched appt. prob is that Dodge doesn't seem to be able to fix this. Light is on & I phoned for another appt, but no response from Dodge. Now I will have to pay again for another service call, wait there ( which is not the easiest thing for me in a wheelchair) I have an entervan & dodge just has problems fixing what goes wrong!!!! I leave with it worse than when I come in!!! So disappointing!!

Love you guys! going to this location since 2002! Service Advisor John Avitia is just a nice person! Tech James Robinson always does a great job!

We had a very good experience buying a used car at AutoNation in Roseville. Chris L in particular was very helpful. He was very up front, worked hard to get us the information we asked for quickly and never added any pressure. He made the process very easy.

Our service advisor John Avitia is always excellent, he reviews the vehicle information with us, and provides excellent support. We live about 30 miles from the dealership and have one closer to our home, but have always received nothing but excellent service from the Roseville dealership that it is worth the extra miles to have our truck taken care of there.

Toby was awesome. He took care of everything very quickly, called me when it was done and the work was done well. Much appreciated.

I made an appointment for routine service and software updates at 1:45 PM. Appointment was for "paperwork" only. My car didn't get serviced until next day, which I only found out after calling several times the next morning (and no one was able to tell me the status of my car). Dealership had my car for almost 24 hours for routine maintenance (with no customer contact for estimated time of completion). What advantage is there to setting an "appointment"? Great job of selling, but not so much on the service end. Will not be returning for service at this location. Surely there must be a more streamlined way to have vehicles serviced (with customer contact BEFORE they have to call and check on their vehicles). IF YOU NEED MORE THAN ONE DAY TO SERVICE THE VEHICLE, THE CUSTOMER SHOULD KNOW THAT UP FRONT! No disrespect to the mechanics (outstanding group!), but the PROCESS needs to be ironed out.

Service tech got me in and out in no time. Had some regular maintenance and repairs done. Was kept well informed.

Love my 2003 Durango but now needed replacement so thought new Durango would be needed. Went in but found model redone inside so dogs would not have headroom. For the most part the new Pacifica fit the bill.

Overall is was good. However your hourly service rates are too high. About 30% higher than an independent. I had my Jeep at this dealership due to an ignition switch recall. I was experiencing probelms when starting the car and was in hopes is was due to the ignition switch. It was not and I could not get the jeep to start once the ignition switch was replaced. I was stuck and at the mercy of the dealership. The cost I paid your dealership to replace the starter motor for my V8 Hemi engine was $150.00 higher than an independent repair facility. I also had to pay a diagnostic fee of $75:00 for them to inform me I had a top differential mount that was broken and in need of replacing. The estimate to do this was an additional $600.00. I then decided to take it to an independent. The mount was half of what was quoted me and the labor was $200.00 less. In today's economic times, everyone has to do what they need to do to keep costs down. Dealerships need to recognize this and adjust the hourly rates accordingly.

awesome, john the service manager was super. iam very happy with my service.

I learned generally expect to have a miserable time at a car dealership. I expect purchasing a vehicle to be a version of going into battle. I expect to be gouged by service departments. I expect to find morally questionable behavior from the moment I walk in the door. Autonation CJDR has consistently defied those expectations. Purchasing (twice) was rather easy and pressure free and their service center has just been consistently outstanding. Their staff seems genuinely happy. There is clearly some genuine leadership going on at this dealership. As surprised as I am to be recommending a car dealership, I give them a very high recommendation.

Lance was able to get me a good deal on my new car after the one I wanted had been sold.

Had a good experience. Drove 4 different car before I knew what I wanted, Alex was very patient with us.

I went thru the express lube. I showed up at about 10:30-11am and was 3rd or 4th in line and was done within 45mins. They answered all my questions and even told me some great info that I didn't even know. I'll definitely be taking my fiat back to them!!!!