Dealership made the buying process painless as expected. I found a few things on my used car that were not right after leaving the lot. Brought it back and they took care of them without question!

I recently purchased a 2020 Silverado from Autonatio and for the most part, the sales experience was good. However, after driving home I noticed significant rubbing at full turn, the brakes are squeaking and the tire pressure system wasn’t working. I brought this up to Autonation and was advised to ask their service department to fix tire pressure monitoring system….which I did and their response was they didn’t know how to do it on a Chevy?!? The issue with the rubbing, which can be fixed with an additional 2 inch lift or wheel spacers, I was advised to buy smaller tires….crazy! These issues didn’t occur when I test drove the vehicle…I would’ve never purchased it if they did. I expected more from Autonation.

I have had the ability to experience most aspects from AutoNation Dodge Jeep in Roseville. All the people I have dealt with are top notch. The Manager / Service Advisor (Brian Morrow) is Awesome. Jim Rentschler is an awesome person and is the manager of sales. I / We have bought many vehicles from them and I have complete trust in them all. A Few have become such great friends, I even went to a Wedding for one of them only a few weeks back. I would highly recommend going here.

I waited an entire month for my appointment to get my car worked on to just be told the afternoon before my appointment that they don’t work on my type of car. Extremely unprofessional and disappointing, especially since I could have been looking around at other places had I know this.

Excellent service!

Great experience excellent sales personnel and relaxed atmosphere no pressure what so ever 👍🏻👍🏻👍🏻

I ordered a new Jeep through Auto nation in February. While the sales rep promised to keep in touch and provide updates through the build process, this unfortunately did not happen. If I contacted the dealer someone was able to give me an update but I was primarily initiating the contact. Then the jeep order tracking system when down for 4 weeks and because Jeep notified me the build was complete I knew the car had to be in transit, but no one was able to provide any ETA on delivery. I get that this was a technology issue but a bit concerning that a global company such as Jeep would have a system down for 4 weeks and when they did, again no follow up to even say, “hey our system is still down but we are watching” - I had to check in myself weekly. Overall everyone was incredibly friendly but real lack of proactive customer service.

Solid in getting me in to fix my codes.

After waiting 1 month for an app't to get 2 recalls repaired I was informed that they didn't have parts to fix 'their' problem. When I questioned why this was I was told it was 'unfortunate' by the service rep. At this point his inspection consisted of a quick look at the rear of my car for placement of a hitch. I requested the manager, he appeared 10 min. later only to tell me due to the age of my Jeep (2004) it was not guaranteed they would be available.. In addition he said this was an appointment for 'just an inspection'.....of what? Thx for the lack of service.

Fantastic

Great service and very fast.

I purchased my Ram 2500 Laramie from these guys and from the first point of contact it was nothing but professionalism. Nothing pushy, it was great. Then I found my service writer that remembers my name, remembers my truck, and loves to talk about fishing with me. This is why I drive 2 hours for them to complete my services. Just a great group of people.

I came in for my first vehicle maintenance, and I arrived a little late but they still took me in I was in a bit of a rush and they said it would take 1 hour, but they took care of me in just 45 minutes. Not only that they even refilled my windshield washer fluid free of charge. Super impressed with there service 10/10.

Great service always.Don was great

Easy to buy a car but impossible to get anyone to answer the phone in the service department.

I had a TERRIBLE experience recently. Where do I begin.. how about the beginning; scheduling an appointment. When I went to schedule an appointment it was extremely difficult because of limited availability of appointments. There was no flexibility on their end, basically they gave my three days with different times and told me I had to pick one of them. So I did, I picked a Friday at 8am. This required me to take time off work to drop it off. I arrive and had to wait 30 minutes for someone to talk to me. First thing I let the guy know that I had been notified of a recall that needed fixing first. Second I told him I needed to have both back brake light panels relaxed because they keep burning out. I also told him of some other smaller less important things that I wanted to look into getting fixed (depending on the price) one of these being getting new motors/regulators for my windows (which I told him upfront that this was diagnosised previously) These other things were not necessary to be fixed but if the price was right I’d have it all taken care of. With “upfront pricing” advertised everywhere I didn’t think this would be a problem. He gave me an estimate of everything we discussed and from what he knew he said it would be just under $500, he then told me that he would call me back with any additional pricing after he looked into everything further in case anything else popped up and then I could give him the “green light” to start with repairs depending on what he can offer. I waited all day giving the benefit of the doubt but still never heard back. I called around noon and left a message. Didn’t hear back. Called back at 4pm and was very upset because it’s end of day Friday which to me means nothing was getting done this day. The service lady that answered the phone first told me the guy I was working with had left for the day and to call back tomorrow to speak with him. She didn’t have any details. I then asked to speak to the manager because this was not the expectation that was set by the guy when I brought it in, but she said he also was gone for the day even though they didn’t close until 6. I became even more upset that there was no one I could talk to in order to get the “up front pricing” and then all of sudden she said “oh he is here”. So she was lying and trying to push it off for mr to just call back. He got on the phone and said he meant to call me but that he did not have all the pricing yet. This made no sense to me. It’s pricing, I didn’t ask to have the repairs done. He said he would have it the next morning and that he would call me to tell me. I was understanding and said ok. Saturday morning came… nothing, 10am, 1pm, 4pm when they close. Again want to give him the benefit of the doubt I didn’t even call to see if they would call as they promised. Nope. So it’s day two without my car, and I haven’t even gotten a full price for me to even determine if I wanted them to start the repairs. They are closed on Sunday. Monday comes. Still no word from them. I call at 11am and leave another message. Didn’t hear back. I call again at 4pm. Finally got a hold of the guy and he said it wild cost 2,800 for all the repairs. I told him that’s way to much so I’d rather just take care for the important things I needed done, replacing both brake light panels. He said that would cost 1,100 now instead of the $500 quoted. This was so much more than I expected to pay and was more than double what was quoted. I ended up getting a second opinion and asked if I could just pick my car up. When I went to pick it up they charged me 200$!!!!!!!!! For a “diagnosis”. This is the biggest scam. They literally held me car for 4 days and didn’t fix anything other than the recall. And charged me $200!!! My car looked untouched. This is probably the worst experience I’ve ever had at a repair shop. Taking people money and doing nothing, setting false expectations, not giving actual price quoting, I was not treated like a valued customer and it felt like they didn’t care about my business. Terrible.

It was such a hassle just to try get a update on my vehicle’s repair…your customer service 👎

Dodge Ram was making a noise after driving for 15 minutes, could not figure it out. The dealership figured it out and fixed it. Mid level driveline carrier about ready to come apart. Thanks Service Advisor Greg Stebbins.

Stefan was very friendly.. they didn't have what I was looking for.. once I told him what I wanted it was with in an hour he texted and had my beautiful car out front waiting for me to see..

Parts took a long time due to backlog, but my service team communicated to me and as soon as the parts came in they scheduled an immediate appointment. The panels were installed correctly and cleanly. Very friendly team that I was working with and I am extremely happy with the communication.

Recently ordered and bought a Jeep gladiator, I really like the Jeep as it’s going to spoil me with comfort and functionality. Damian was very helpful and kept me well informed about the arrival and delivery. The dealership is very focused on customer service.

I arrived 3 hours early for my oil change and they got me right in. Thanks !!!!

I took my vehicle in for warranty service. I bet my family and friends that the service advisor would try charge me for something. The service advisor attempted to charge me for something and I was not surprised. Unfortunate... it takes far less energy to be honest. I'm not mad at the service advisor, I'm mad at the policies of the service department. I'm sure it is within their policy that the service advisors try to look for ways to charge customers to increase Revenue.

I've been taking my Jeep here to be serviced for the past 3 years. Always great service and they explain everything that my car needs and why.

Took the jeep in for a battery problem and got it back within 24 hrs later. They found the root cause of the problem and now no issues

Ordered my new car from here. Jeep Grand Cherokee L Overland V8. The process was very smooth. I got my car a few months after ordering it. Love it! I had my 2005 Jeep Liberty for the last 17 years and decided to upgrade. I was so happy when Jeep came out with a 7 seater! We are a family of 5 with 2 big dogs that love to camp. We needed the extra room.

Despite a mixup over the phone to schedule an oil change . Greg Stebbins took care of everything very efficiently!

Lack inventory knowledge. It's here...it's not here.. it sold no its not sold. Not Good

I am very happy that the dealership worked with RAM to replace my Drag Link recall with the current new fix that is not welded.

Bad communication , Bad communication Bad communication I even left 2 messages for the service manager nothing .from 3-11-22 till now the reason I took my car in still not fixed

Sales Rep was Logan Fischer, he was very prompt to respond to all questions. Excellent experience and I appreciate all of Logan Hard work.

The G.M. is the real deal no b.s. with that guy

The dealership was very easy to work with and provided good customer service. The only reason for not giving 5 starts is their detail shop is not very good , at least on weekends.

I recently had a 30k service performed, and the entire experience was a breeze from start to finish. Texts with the progress on the car, working me into the maintenance schedule and even providing additional options so that they ensured I wanted was taken care of. Exceptional service!

This is a great dealership to work with. Very great employee's. Recommend them to anyone needing great valued vehicles.

Jacob was really helpful with buying my jeep! purchasing was easy, I was in and out of the dealership with my new vehicle in less than 2 hours

They did a great job and completed the work on time!

This dealership and the team are exceptionally honest. I was given a quote from another dealer and got a second opinion at AutoNation. Over $2,000 in work quoted from the other dealer was not necessary. AutoNation Dodge saved me $$$ and made my daughter's first car safe for her to drive. The peace of mind in knowing that my baby is safe is a great feeling!

I received my Jeep’s first Jeep Wave Program oil change at AutoNation Chrysler Dodge Jeep RAM Roseville. The Service department staff were extremely courteous and professional. They got me checked in quickly and I was out after a short wait for my service. The service technician (Pedro?) did a great job with the service. My full belly skid access door was properly secured, I saw him spray and hand wipe any old oil that dripped from the oil filter that landed on steering components. Oil filler cap was tightened securely and the oil on the dip stick was correct following the service. Based on my experience, I can highly recommend the AutoNation Chrysler Dodge Jeep RAM Roseville service department.

Great job thanks Jon!

Fantastic Service with Very Friendly Service Personnel!

Everyone I spoke with was nice and helpful.

Although the service department always does a great job this time there was a definite lack of communication. We were to have the truck back by EOD and there was no call from the service department indicating it was done and ready. When I called to inquire there was no one that could provide me with an update. We had to scramble to get an alternate means of transportation. I was contacted first thing the next morning.

Great service and very courteous.

Steve in the Service department greeted me with a smile when, presented such a professional appearance, and spoke softly and confidently to me. The service was very quick for an appointment made for an oil change no. It's nice to see someone address you as an important client and treat you with respect.

I would just like to thank Lynn she's a great person and knows a lot and she has been very helpful helping me with everything that I'm trying to get from selling buying and selling from you. Thanks again.

We had a very complicated repair issue involving contaminated fuel. John our customer service rep was extremely diligent in working with the insurance company, and keeping us informed every step of the way. John's customer oriented attitude greatly enhanced the outcome of our repair. We have used AutoNation Chrysler for many years and will continue to do so.

Autonation dealership has no method of getting a person back to their home once you drop the vehicle off for service. As a single person this makes life extremely difficult. Coming from Toyota service that did have a shuttle service I was shocked and then annoyed. I made an appointment weeks in advance to have regular service performed, again why do I need to wait weeks to get in to have service performed. My check engine light came on so I dropped the vehicle off in the night drop Thursday evening. My appointment was for Friday afternoon and I was hoping that they would be able to take a look at it if they had it all day. They were not able to check it until Monday. They could not tell me if it would be covered under warranty until they did some checking. The check engine light had come on before and then went off. The mechanic simply did a software update and called it good. I explained that the light had gone off previously and that I was concerned that software was not the issue. So made arrangements to get a ride to dealership to pick up the vehicle and take it home. The next day as I was driving to assist my mom the light came on again. Took it in and was told to do what I needed and bring the car in later that day, it will be covered under warranty and should be able to get a rental vehicle. Brought the vehicle in but as they only allow Dodge vehicles to be used as rental vehicle and there where none available I once again had to make arrangements to get home and back again. As a side thought I wonder why there were not any dodge vehicles available, are they that bad that they need to be repaired so everyone needs a rental vehicle? I heard other service people asking for vehicles also why I was waiting. Picked up the vehicle after they finally replaced a part and so far no issue. This would not have been so bad if they had shuttle service, but as it is this is simply not acceptable.

I've been having service done here for many years and they consistently do a great job. The final cost has always been at or below their estimate, they usually get it done ahead of schedule and my service guy Dan Blower always makes me feel like I'm his most important customer. It's a busy place but it's worth it to know it's done right.

Good service, good people.

The AutoNation Chrysler Jeep Dodge Ram in Roseville is great. They have a Very friendly staff and clean and modern facilities. My repair with John Avitia was handled professionally and exceed my expectations.

I liked working with these people. Every easy transaction. My husband loved the car. Salesman was great and everyone was very cooperative. Paperwork went very smoothly and quick too

After searching for a Wrangler both Jake Fenton and Azzeddin Sanif worked their magic to get me into a 2022 Wrangler Unlimited High Altitude. Their hard work and professionalism is top notch!

Regarding the purchase of my new truck and the entire process with AutoNation Chrysler Dodge Jeep Ram- This was easily the best experience start to finish I have ever had purchasing a vehicle. I was treated with respect, honesty, consistency and everyone I dealt with was friendly, professional and pleasant to work with. The general manager Jim, and sales person Lynn, were upfront and honest. They embraced my excitement and fully understood that this was an extremely big deal to me. They absolutely helped to make a very stressful life event as manageable and as enjoyable as possible.

The guys at AutoNation always take good care of me. Never had any problems. Always done when they say and if there is a problem they call right away and let me know whats up.

I have been dealing with this Dealer for 16 years and have always been treated good. They do need to work on returning calls. John is my service guy, does his job well.

AutoNation Dodge Roseville has always accommodated me for service. Inspection reports have been accurate with honest recommendations for services required and service that could be addressed later. Required service have been completed in a timely manner and the assigned service representative has always been in constant communication regarding progress.

Bought a Rubicon 392 from this dealer. They were more than willing to order one, but one came in and the buyer backed out. High demand vehicle, yes over sticker, but they are asking far less than the few other dealers with this rig. Best experience I have ever had with a dealer. Easy to work with, everyone I worked with was knowledgeable and just a nice group of people. Highly recommend.

I Scheduled an appointment Over a Month early to get (3) Open Recalls addressed on my 2019 Ram 2500, also to get a multi point inspection at the same time. My appointment was for 9am. I dropped it off and asked how long they expected to have it, the service advisor said it would take "The better part of the day". I said ok and had a co-worker pick me up and I went back to work. At about 3:45 in the afternoon, I still hadn't heard from anyone with an update on the truck. I called the Service department three different times and was Never able to talk to Anyone. I decided, since they have had my truck for Seven Hours, I would just go over there and hopefully it would be ready or at least close to being ready. After arriving, The Service Advisor said "I was getting ready to call you and let you know that we haven't been able to look at your truck yet, we only have nine technicians working and they couldn't get to it". WHAT A COMPLETE WASTE OF SEVEN HOURS, MY TIME, NO COMMUNICATION. POOR TIME MANAGEMENT AND SCHEDULING FROM THE SERVICE DEPARTMENT. I'm COMPLETELY UNIMPRESSED with AUTONATION DODGE and WILL NOT BE RETURNING FOR ANYTHING IN THE FUTURE.

I was very pleased by the service I received at Autowest Dodge in Roseville. From my service advisor to the mechanics that worked on my truck, I am grateful for their expertise.

I just came in without a appointment for a new battery. Everyone was fast efficient and friendly. As usual.

Always had understandable answers. So far repairs have been satisfactory.

Went in yesterday for a oil change, I was in and out quickly with very good service.

Great experience with purchasing a new vehicle and trading in my old one. Finance manager was especially courteous and they were able to get us the payment we wanted plus a great warranty. Would recommend this dealership if you’re looking for a fair price and helpful staff.

Great service. Very friendly. Also very quick!

Quick and friendly service. I dropped my vehicle of for a routine oil change, they were checked me in very quickly and completed the service within 30 minutes.

Service was quick and thorough, but most importantly communication was excellent through the whole process and my car was returned running in perfect condition. It's nice to see a dealerships service department (specifically Kerry Saunders) go above and beyond to really satisfy a customer.

I ordered a 2022 Rubicon from Carlos last November. It came in last week. He was great to deal with. We had one hiccup and it was corrected right away. Would definitely recommend AutoNation CDJR and Carlos!

I needed a Truck for Business, and AutoNation Chrylers had that something that I wanted. so I went up with was about a hour drive. no harm no foul. Because, I got my work Truck happy and serviced in less than 3 hours. Real Professionals

So far seems like a good spot and John my new service advisor seems legit

If I could give this place 0 stars I would. They have had my vehicle for over 3 weeks. Tried to scam me to pay for adding unnecessary services. The service team and the management does not return phone calls. My car is 3 years old and they told me I need a new transmission. I have under 62,000 miles on it. I can't even get a return call from the mechanic working on it. His superior, nor the general manager. I don't even know where my car is or if it is being fixed. They gave out my private email to their sales team. I get daily emails from them trying to buy my vehicle from me. Nothing regarding fixing g the vehicle or the process. Don't go here they scam you and your money . Folsom jeep, dodge, Ram. 100x better.

I ordered my jeep in November 8 2021. Was told I would have by December. Received February 15, 2022. Told the sales manager and the sales associates we needed the vehicle by the end of the year for tax purposes. Was told that would not be a problem. I was told that both the sales manager and the sales associate would keep me updated on my order. Not once did they ever reach out to me. I was the one calling and texting them to find out how the process was going. Every excuse I got was blamed on Covid. Due to the fact that it took so long for my Jeep to come in I missed out on all the deals and incentives the dealer ship was offering. When I mentioned that to the finance manger and the sales person they just apologized. Not once did they offer anything for my trouble or the long wait. I will never buy a vehicle from the dealer ship and I will not refer anyone else to them as well.

I ordered my jeep in November 8 2021. Was told I would have by December. Received February 15, 2022. Told the sales manager and the sales associates we needed the vehicle by the end of the year for tax purposes. Was told that would not be a problem. I was told that both the sales manager and the sales associate would keep me updated on my order. Not once did they ever reach out to me. I was the one calling and texting them to find out how the process was going. Every excuse I got was blamed on Covid. Due to the fact that it took so long for my Jeep to come in I missed out on all the deals and incentives the dealership was offering. When I mentioned that to the finance manger and the sales person they just apologized. Not once did they offer anything for my trouble or the long wait. I will never buy a vehicle from the dealer ship and I will not refer anyone else to them as well.

Took care of my trucks TSB quickly. They know there business.

I'm very happy with the work that was recently done and the use of my 25% coupon! I would like to suggest that the dealership begin providing transportation to and from a customer's home again. There's no reason not to do this. Covid is not an excuse any longer. Other dealers at the Roseville Automall are doing this. Even paying for Uber rides. Please consider this service for your customers. Thank you.

Buying my truck from here started off rocky couldn't find the one i came to look at,showed me lots of more expensive trucks i didn't want Finally found one and made my purchase. Bought the oil change package,the first few oil changes was fine went well..but then they changed how they do it,drove an hour for an oil change and surprise surprise you now have to make an appointment . they sold me on super fast no appointment needed oil changes and now I'm stuck with prepaid we close early don't do weekends unrealistic oil change service . it now feels like they are doing me a favor by changing my oil when and if they can get to it and making an appointment and having to wait 4 to 6 week's is ridiculous,hire more people and train them how to do a proper tire rotation and maybe step it up an hour and a half for an oil change is slow as hell..I've done the job i know how long it takes,you can do 3 easily in that time frame.

Happy with the service. I was first in line for the oils change and tire rotation. They finished in an hour and fifteen minutes. Steve, the service advisor was great. Excellent customer service.

I will definitely make the drive to bring my truck here for service. The staff was awesome and gave me periodic updates as I waited. They made sure I was signed up in queue for a recall (awaiting parts) before I left. Very glad that I made the switch to get services here.

Unfortunately my Jeep was at the dealership waiting for parts for much longer than acceptable. When I called to check on it the day it was supposed to be ready, understandably frustrated because we were planning to go out of town the next morning, the ladies at the service desk that answered the phone were extremely rude. However, once I got a call back from the auto technician he was very nice and helpful and got me a rental car paid for.

Did a great job and got my car back fast. A rear main seal in at RAM 2500 Diesel is not easy task. thanks guys.

I had a factory recall to take care of. They did not have the parts so they scheduled me to come back in 2 month allowing plenty of time for parts to arrive due to pandemic. I brought the truck in on the scheduled date after waiting 2 months, they still did not have the parts and they did not bother to call me to say that they did not have the parts so when I brought my truck in and left it with them for the day it was a complete waste of my time. And on top that off the state of California will not renew my registration until this recall is addressed so I am now on my 3rd month with expired tags.

John my service manager was great. He worked with the warranty company which was not good at all. He was there to help and communicate the whole way through.

Great customer service. Very friendly staff, All very welcoming and made sure that my needs for my Jeep were taken care of in a timely manner.

Service Team is freaking great. Dan always makes sure my vehicle is clean and ready when he says it's going to be. I had an issue, my truck was scratched during a service visit and of course I wasn't happy. Dan and Brian went over the top with the fix, got the scratch out and took care of about 10 little chips on the front bumper. detailed my truck, complete wax, and cleaned it so good you could eat off it. Very happy they did the right thing and fixed the scratch but so pleased they went above and beyond.

This is how it should be! I showed up a little early for my appointment but was checked right in. I went over with Kerry what I wanted done and he listened and gave me my estimate. He noticed a small oil leak during the service and called me. With about 400 miles left on my 100k mile warranty, worked with my warranty company to get it fixed for just my deductible. My car was done by the end of the day as promised and is good to go now. It is always a good experience dealing with these professional men and woman. Everything from check in to check out was handled seamlessly.

Jon was fantastic.

I had my car serviced for some warranty work last week. Everyone was professional and helpful. This is my first Jeep and I will say that I'm disappointed that I had to have my air compressor and my fuel pump replaced with only 40,000 miles on my car. Glad I purchased an extended warranty. Maybe this is why Jeep only covers you for 36,000 miles?

Carlos and the entire team were very easy to work with. I had ordered a new truck and Carlos kept me updated throughout the process. By far the best / easiest vehicle purchase I've had!

Positives: Spoke to Steve and he was able to squeeze my truck in for a routine oil change. Very fast pickup once oil service done. Negatives: My only gripe is I spent $50 on lyft getting to/from dealer so my oil change was nearly $240 which is too steep to justify returning anytime soon.

Great sales staff. Lynn made the purchase easy.

I bought a car about a month ago. After multiple issues arose and multiple calls where I was hung up on I was told there was nothing they would do even though the car was undrivable and its supposedly covered under their 90 day 3000 mile warranty as well as the warranty i purchased through them for 3700. So here is the conclusion. Dont get fooled by the charm and niceties of this dealership. The second there is any issues they will be the last ones to step in and help you. They will sell you a car in negligence, stating that they have checked everything on the car when in fact they did far from it. And in the end they expect you to pick up the pieces...literally.

I came in on January 5th 2022, and test drove a 2014 fiesta st. After the test drive, I wasn't completely sold on the car. That's when the salesman went over how all of their cars go through a 125 point inspection, come with a Carfax report, and that's was the reasoning for the no haggle pricing. I ended up going through with the purchase due to the added information given to me. I did opt to purchase a warranty on the vehicle, which was explained to me to cover everything but consumables(glass, breaks, tires, fluids) I got it as a peace of mind just in case something went wrong, which happened very quickly. About 2 or 3 days after purchasing the vehicle, the ac blend door started making an awful clicking noise after you start the car or change the ac settings, but sometimes continue the whole time the car was on. About 2 weeks into ownership, I turned on the heated mirrors which on the passenger side burnt up, cracking and burning a black spot into the mirror. a day or two after that occurrence the speakers started cutting in and out in the car, accounting for yet another electrical issue with the car. It was at this point I started to get upset. As I was driving to work in the morning there was a loud pop, and following that came a significant increase in sound and significant decrease in power. The car became undriveable, due to the sheer amount of exhaust gasses entering the passenger compartment. I was driving home from work that day, with every possible window open, including the sunroof, yet still my eyes were burning, and I couldn't breathe. That was due to carbon monoxide poisoning, which for the uninitiated, is highly deadly. At this point I was certain the 125 point inspection that the dealership was quick to try and sell me on was either complete bogus or performed by an incompetent technician. All of these issues happening within a month and less than 800 miles from purchase is pure negligence. By the technicians, the salespeople, and the dealership as a whole. I had to get the car fixed, so I call up the service department to try and figure out what I needed to do. On call number one, I was blown off and told that the soonest they could get me in was March 16th, and after I told her I needed something sooner, I was hung up on. The next day I called earlier in the day hoping that would help my situation. I was told this time I would have to get the vehicle towed there on my own dollar. I stated that I felt that shouldn't be the case considering I had just purchased the car 32 days prior but I was told that it was my fault and I should have payed for AAA if I didn't want to pay for a tow truck. I was then hung up on. I then decided to try and speak with a salesperson about the situation. I talked to the guy and described the situation. I was then told that the conversation should be had with the service department hung up on me again. Then I called one final time, and asked to speak with a manager. I explained the situation and stated that I felt that I was lied to in the sales process and that the dealership should either pay for the cost of towing and associated fees ( mind you that any repair work should be covered by the warranty I had purchased) or they should take the car back and return my down payment for selling me a car under false pretenses. My claims were brushed off stating "no one has a crystal ball for used cars" and "that is not how our dealership operates" where I was then told the best they could do for me was try and get me in sooner. On February 14th I dropped the car off at the local Ford dealer and by the next day they had found: 1. The issue that caused the car to to be rendered undrivable was a blown off exhaust manifold (which if the bolts were actually tight wouldn't happen) 2. that warranty that I was told only excluded consumables refused to pay for the fixing of the exhaust

I test drove and purchased a vehicle at the AutoNation Chrysler Dodge Jeep Ram dealership in Roseville. The sales team was impressive. They were patient with my needs, flexible, and easy to work with. All my needs were met and I didn't spend alot of un-necessary time at the dealership during the purchase process. I love my car.

We purchased a 2022 Jeep Gladiator Rubicon and it was an excellent experience. Eliminating the back and forth negotiations with their fixed price no haggle policy makes for a very quick and relaxed transaction. Our sales person Logan was exceptionally personable and a subject matter expert on the Gladiator. I forgot my check book so he drove to my home in El Dorado Hills to orient me on how the Gladiator operates, covering every aspect, even programmed my phones and garage doors. A week later I dropped in with an operational question and he immediately showed me how, resolving my question in 2 minutes and I was on my way. The General Manager and Finance Manager are equally great to work with, a genuinely professional team. I consider this dealership best-in-class.

Kerry is a great service advisor. I have dealt with him about 10 times regarding problems with my vehicle and he has always been great to work with. He keeps me updated regularly and tries to get me in as soon as possible.

Service was quick But the price knocked me off my feet

Brought my Jeep in for a recall service, Kerry was super helpful, they even put in my air filter I bought but didn't put in yet free of charge, and they fixed the autostart stop warning light for me too!

Exceptional customer service.

Service advisor Don Harmon has always taken good care of me when I come to the Chrysler dealership in Roseville he's the only service advisor I deal with and he doesn't outstanding job of taking care of me he is always ready to answer any questions I have and if he doesn't know the answer he finds it he's the only advisor I deal with their

Autonation quickly fit my vehicle in when I called frantic that it would not start and a dangerous code was showing up. After they checked everything out it was determined that my brand new battery was defective. Who would have thought? TY Auto nation for making me feel secure in driving again, knowing I will not be stranded somewhere.

Love this dealership. Everytime I go in they take good care of my vehicle, and get the work done in a timely manner. I recommend this place to anyone trying to buy a car, or for any maintenance needs.

I'm only giving a three because some of the work completed is decent. I spent over 5000 dollars on repairs and when I picked up my truck the check engine light was on. The original sound I was hearing was not fixed after spending over 2000 rebuilding my front suspension. After returning it to the dealership two times in the same day, I pick the truck up with hoses hanging off the rear axle. Now they will not return my calls. I thought I was doing the best for my truck taking it to a dodge dealer for service but I am starting to think otherwise.

I dropped off my 2018 Dodge RAM 1500 at the dealer to get the air ride suspension, back-up camera & screen fixed, and the fuel neck filler hose replaced. I also asked them to change the oil and and rotate the tires. When I dropped of the vehicle in the morning I was told by the repair advisor Donald Harmon that he would give me a call by 3pm to let me know if the vehicle was done. At 4pm I had not heard from the dealership and called Donald to get an update. Donald asked me if they could keep the vehicle for another day to further diagnose the problem and for the neck fuel filter hose to arrive. I agreed and he said again that he would call me the next day by 3pm to let me know if the repair was completed. I ended up calling Donald after I got off work at 5pm because he never called me. Donald said they rotate the tires and changed the oil. He said that the technician could not find a problem with the air ride suspension or the back-up camera and the part for the fuel neck had not arrived yet. Donald asked me if I wanted to pick up my truck since it was Fri and drop it back off after the weekend when the part for the fuel neck arrived. I agreed and picked up my truck. On the drive home the low tire warning light came on in the truck, because both of the front tires were more than 10psi underinflated. When the technician rotated the tires and performed the "multipoint" vehicle inspection that covered tire wear, they did not bother to check the tire pressure. As soon as I arrived home and backed into my driveway the camera screen started flickering between a blue and black screen, indicating that the problem with the camera had not been fixed. I Inflated the tires to the correct inflation pressure myself and waited for Donalds call on Mon to let him know about the back-up camera issue. I never received a call from the dealership to let me know that the warranty replacement part had arrived. I was also charged for the two days that I had the rental car while my truck was at the shop, even though I have the extended CarMax Maxcare warranty that covers rental car coverage. Donald said that I was not eligible for the rental car reimbursement because the dealer could not find a problem with the vehicle and I would have to pay for the rental car on my own. Given the lack of professionalism and poor service quality I would recommend taking your vehicle to a repair shop that is more capable and appreciative of your business.

Part dept was good and freindly

My experience was none other then Great. I was made to feel like I was #1 and if I were to have had any concerns that I could rest assure they would be dealt with. Everyone was very helpful and friendly, especially Brian. Brian is ontop of his game, he gets the job done and I thank him from the bottom of my heart, he's the best..... :) Thanks so much.....

Had a good experience working with Logan - He was proactive and straightforward to work with from the Jump - Chrysler took almost 4 months to build our van, but we are very happy with it.

Before the purchase the sales person was great and quick to respond. I would've given five stars had they acted accordingly post purchase. Immediately upon return home. I discovered two calipers loose and one had pads in backwards. Which was cracked as well. They told me they just put new brakes all around. I sent an email, text and called. No response was given to such a dangerous situation. Hopefully people read this and don't get the same result as me with them.

Very good service. Efficient in time and execution. Highly recommended.

THANKS FOR HELPING WITH MY RADIO PROBLEM I HAD WITH MY CHALLENGER, THANKS FOR CARING ABOUT YOUR CUSTOMERS ,👍👍

I recently purchased a 2006 Dodge Ram 2500 from AutoNation Chrysler Dodge Jeep Ram in Roseville, CA, and I couldn't be happier both the vehicle and the sales team. I typically bring my own financing through a credit union on the east coast (DCU), and that presented a few complications; but staff were incredibly helpful and flexible, and assisted in getting it all figured out. In particular, Carlos (Internet Sales), Jim (General Manager), and Tiffany (Finance Director) went above and beyond to make sure everything went smoothly. I've purchased maybe... ten different used vehicles from dealerships over the past two decades, and I've never been to the same dealership twice. I'm usually looking for something fairly specific, searching for it myself, and just picking it up from whichever dealership happens to have the best example of what I'm looking for at the best price. This is the first dealership I've been to that's making me rethink that model a bit. I've never had any particularly bad experience with a dealership, it's simply that there's never really been much value for me in returning to any specific dealership. The kind of service these folks provide really does change that picture, and I'll almost certainly be back for my next purchase.

The customer service was great! I was kept in the loop of everything going on. The recalls on my vehicle were all taken care of as well as my additional questions were answered. I have to say again I was very impressed with the friendliness of the staff from start to finish. I told a friend “ Man, they are so nice in there makes me want to buy another car from them!”

Steve Park is absolutely amazing, very helpful and friendly. Definitely recommend:)

Great service, great mechanics, couldn't ask for anything better. Price was more than wanted to pay, but isn't it always. Thanks guys for and gals for for all your work. They took great care of me and my truck from beginning to end.

They were great they went the extra mile to.make sure the truck was well cleaned and to delivered it.

I love the service department. The experience is always positive, my truck is back to me as promised, and the technicians do a great job.

Transaction was smooth and fast with the Sales Person Jacob. He did a wonder job of providing all vehicle's info and pricing since we did the sale 95% remotely because of travel distance. What's disappointing was I wish they can completely do everything remote given current conditions but I was told we cannot because we are from the Bay Area?? Anyhow, that's not our salesperson's fault so he still deserve 5 Starts from us.

New truck, taken care of by warranty, got my vehicle back next day. Great service!

Communicated very well and kept me updated on the status. Job well done!

Don ordered and installed a window motor/regulator assembly, unfortunately it was slow and had to be replaced with a different one. Don stayed with this repair by ordering replacement and having it successfully installed. Thank you.

John was VERY helpful! I had issues with the AutoNation I had purchased the vehicle from (Katy, TX) and was passed onto John after 2 other advisor's had tried to help us. John took on our issue and had it resolved very quickly. He was kind, professional, and stayed in contact with us throughout the process. He even found a warranty so we were covered. Thank you John!! Can now thoroughly enjoy our new Jeep!!!

The Best customer 👌 🙌 ❤️ ❤️ service was given to me by DOMINIQUE.

I had the best car buying experience thanks to my salesperson Michael Leonard! Michael is kind and very knowledgeable. Michael and finance manager Azz went above and beyond for me. They equipped me with the knowledge to make an informed decision. Both gentlemen were transparent. Their cars are priced competitively and the process was quick and easy. I am very happy with the service I received at AutoNation Dodge and will recommend to anyone looking for a good deal on a car. Thank you!

Best experience purchasing a vehicle yet! They made this so easy for me and what I liked the most is that they do not sell ugly cars, they sell really nice cars that you will not have to look at and decide if you can live with that paint chip or not, they have amazing cars and the best service! Lynn is one of the best sales representatives I have met by far!

Bring back cashier's no one like a robot handling there money they want human contact

I have booked the service appointment a month and a half. My vehicle needs an aux battery replacement because the auto start stop working. I left my vehicle at the shop on Monday at 8:30am. They call me end of the day say my car is not ready yet. I am fine with that. On Tuesday at 4:30pm, I call to check up and pick up my vehicle, and the answer I get is “it’s not done yet”. They ask for a third day to leave my car there. Are you kidding me? 3 days to change the battery? I can bring my car to any body shop to change in 3 hours!

Steve was really professional and courteous. He directed and also helped me with obtaining accessories for my Jeep. The service on my Jeep was done very promptly. Not a long wait and Steve came to get me when it was done. He was professional, very helpful and very polite.

We reserved an incoming vehicle through online sales manager Lynn Gra******r who manages internet sales and were assured it would be saved for us, so we have been waiting since October. We called and asked for status in November, another manager at the dealership who answered the call also told us that the vehicle showed up as reserved to us in their computer system. We waited patiently for two months for the vehicle to arrive. When it arrived in December, Lynn notified us and we started the process of buying which included running our credit. We didn’t hear anything for a couple of days. We called again for follow up, Lynn then informed us that the manager at the dealer sold the vehicle to someone else. We weren’t informed except when we called in. We had already made a deposit at an outfitter and this rug pull left us scrambling to find another vehicle so we did not lose our deposit. Lynn did assure us that she would find another vehicle for us but she never called back. This was a frustrating and disappointing experience, and we just wanted to share so that buyers know what can happen.

Lynn is the best she goes above and beyond and any company would be so lucky to have her she truly cares about each customer and is so personable.

They charged me for tire rotation but never performed it. The tire that kept loosing pressure is still in the same place

Greg was able to get my truck in for service even though the online appts were over a month out. I appreciate him getting me in earlier

Pleasant and efficient service intake (waiting to see how the repairs and maintenance go)

I had a factory defect on my 300m. When I called to have it repaired Kerry and the parts department had a miscommunication and quoted the wrong price for the doors and I was only able to repair 2 doors. I called customer service multiple times and no one was knowledgeable about my issue.I had 2 doors repaired as I needed 4 doors at $1000.00 per door. I will be calling the better business bureau soon to get some kind of help for a car I have not even finished paying off. I have owned many Chrysler and jeep in the past and due to the fact that I cannot contact any knowable managers that can help has been an issue for me

I’ve been coming here for the past year and the customer service is great ,wherever you turn there’s always someone asking if you need help with something. Today Yoseph helped me out and I’m very pleased with his customer service , he understood and delivered .

Jacob was great! very friendly, joked around with us. Made it feel more of a personal experience rather than a arm twisting sales experience like those yahoos across the street at Roseville Toyota. Jeff in finance was also awesome!

There needs to be a number choice above 10. Dan was awesome! From start to finish I was kept updated and calls were always either immediately picked up or returned within minutes. Keep up the great work and keep Dan!

Greg is extremely accommodating, takes time to explain the proposed work to be done, makes himself available, and ensures everything being done is what the client wants. I brought the car back in to check why there’s a pull and he let me drop it off day of. Thanks Greg!

The problem of bottoming the Gladiator Diesel suspension on minor bumps wasn’t resolved during the visit. The excuse that the problem was normal for a Rubicon model wasn’t acceptable, as this vehicle is advertised as trail ready. Jeep engineers did a poor job of designing the suspension, which has 2” of down travel (front bump stops to axle). The solution is to install an aftermarket lift kit to get more suspension travel.

At least my 5th vehicle I have purchased with AutoNation and it's always a great, smooth, pleasant experience from sales and finance to their service department!!!

Greg was great, appreciated his assistance.

Awesome very helpful.

Greg was a great communicator which is the most important thing for me. Even if parts lead times we’re going to take a while he was upfront and honest about it. He kept me updated and informed. I really enjoyed working with him. I am not a person who likes to take their vehicle in for service as I do a lot of it myself. I am more apt now to take my truck into your dealership for service based off my experience with Greg. Thank you!

John provided excellent service, very polite and efficient.

Good counter Rep on parts department. He is not there for himself, but actually for public service. I felt pressured by the line behind me, but him wooo hooo...kept addressing me n dealing with me. Hey bud, I'd hire you too. Thanks for being there Saturday

We purchased our new 2022 truck through Jeff because of his great customer service, very friendly attitude and knowledgeable about Dodge! We had a great experience, thank you!

Overall great experience from the beginning when I was setting up the appointment to picking up the vehicle. I literally sensed a purposeful and focused attempt by everyone to be sure I was promptly and properly taken care of.

Awesome dealership and even better people. I've been dealing with Autonation for over 20 years and the crew there is the best in the business. A special thank you to Greg and Brian in service, somehow you guys manage to over deliver on service needs every visit. Thank you also to the technician for diagnosing and repairing my vehicle to my level of expectations and being very clean and professional while working on my Jeep.... Rick Lawrence

This has to be the best dealership in Northern California! No hassle no haggling just give them your bottom line and then they make it happen. Don H. in the service department has made getting my maintenance done quick and easy. Just yesterday they found a leak in one of my tires the competitors could find and just fix it. Thank you had have a safe and healthy holiday season!

Awesome customer service!

Lazy workers, they don’t order parts on time. They promised to get the truck fixed in 3-5 days but one month has passed already and nothing was done. Keep on lying they requested a part in Chrysler but when we called ourselves to the company we were told the part we needed they had in stock and it was never requested by Chrysler Dodge Roseville.

The best experience I could have when no one in Las Vegas could help me, they did it, I flew here and everything went as promised, thanks first of all to Michael, Paul and Jeff for all the help and the good treatment and the best offer that I could think possible in my case everything went wonderfully, I hope to buy here again.

There service department. I took my Jeep Cherokee in to get the service shift diagnosed.,cost almost 200 dollars a few days later took car to get oil changed, the skid plate wasn't properly put back was hanging down ,with hole where it dragged on the ground. Not a very professional outfit. WILL NEVER GO BACK!!!!

Absolutely wonderful experience! Had an appointment to come in for a service on my jeep and John Avitia was outstanding! So pleased with my experience!!

Greg was Great about getting me in even though next appt would have been 1mo out.

They got the work done faster than I thought it would take , very happy with the job that was done. Everyone was friendly and helpful

Lynn and the team were great to work with, no haggle pricing and we got a great vehicle!

John A. My service writer takes amazing car of me and my vehicle every time and will be the reason I continue to go back to auto nation dodge

5 stars for John avilia !

Michael Leonard ' sales rep is a great person for the Auto nation's sales team. I saw the car l was very interested in on their website. He politely guided me over emails on how to reserve the car and submit a credit application. l was in las Vegas visiting my son at the time. I explained to Michael that l wouldn't be able to get to the dealership until the date September 1st. They were very patient an honored there promise to reserve the car for nearly four day's at no cost to me. Tomorrow is Sept.-first-21 l will see the car in person and take it for a test drive. I'm sure l will be thrilled and l havent even seen the car in person or even driven it. It's great and comforting to work with people like Michael Leonard. I also want to mention that "Xilo From loan department will work for you to get the best financing available. I can't wait to see my new ride tomorrow 👍

We had a great experience with the purchase of our last vehicle here, Carlos was our sales person and very knowledgeable and helped us out thru the whole process, We live about 1.5 hours away but decided to return back to this dealership because of how well we were treated by carlos the first time we went in to see the vehicle, he kept us updated when the vehicle arrived. Jeff was the financial advisor and he was also great very knowledgeable and explained all the extended warranty packages and helped us choose the best one for us. We appreciate it and even though it’s a drive we will drive out for our next purchase.

Great Service and Great Advisor (Kerry)!

Was recently involved in a car accident, the auto body shop I am dealing with ordered a part from AutoNation Roseville, CA, who has yet to deliver the right part for my car. The driver failed not once but twice to deliver the correct part for my car. I have been without a car for weeks. Called the dealership and the person I spoke to was not understanding or empathetic at all. This is very disappointing and bad business. Not a good look for this dealership.

Took my truck in for service and got an email from Jonathan the acquisition manager with an offer to trade up and ended up walking out with a new truck instead. He made a quality offer without a lot of haggling or pressure, and I am very happy with how it all worked out.

I don't even have words to describe how amazing my most recent experience was at AutoNation Chrysler Dodge Jeep in Roseville. I did not have an appointment when I had to take my Jeep in for service, however, I explained the significance of the safety issues it presented and the unique/stressful situation I was in. Mr. Park and the entire Service Advisor team were very attentive and concerned, and literally bent over backwards to remedy my problem. Even during my wait, I received some devastating family news that left me a bundle of tears, and the entire team kept checking on me to make sure I was doing alright while my Jeep was being serviced. This was by far the best experience I've had at ANY dealership/service center. Thank you, Mr. Park and team!

We are on our 3rd vehicle with AutoNation Dodge in Roseville. Jake in sales did a great job!

My appointment was booked out a little far like over 3 weeks for a service appointment and the had to wait another week due to the part needed was on back order but Don was able to get me a rental from enterprise so I could have a vehicle to drive. When I arrived to pickup my Jeep after it was done I noticed my SRT tow hitch cover was missing. Don searched the service department but he could not find it but told me not to worry and had a guy run to the warehouse to pick up a new cover and installed it himself. Other than having to wait so long for a service appointment I’m very satisfied with the service they have provided. Thanks for all your help Don 👌🏼

My experience with my service representative, Sean, was excellent!

Great customer service. Sales Logan Fischer and finance Jeff were super helpful. Logan worked with me for over two weeks waiting for vehicle I wanted to arrive at the dealership. Super Thanks Ed

Most horrible experience purchasing a car ever. Due to their unprofessionalism we had to drive the car back to them and they refused to give us our $50,000 check back. Sales manager hung up on my husband. PAY THRE EXTRA $2000 TO GET PROFESSIONAL SERVICE. this place is a joke,

MOST horrible purchasing experience ever. Sales Manager hung up on my husband. We had to take the car back to the dealership and they would not give us our $50,000 check back. DONT PURCHASE HERE

What a helpful and easy experience great job!

Excellent customer service Logan went above and beyond for me and his staff as well.

I had a recall to take care of. From the moment I got there people took very, very good care of me. John, the gentleman who checked me in is simply fantastic. I highly recommend this establishment. Thank you, Jerry Knaus New post: 7/29/21 Had my oil changed on this date and service wise everything went well. The lady I had to deal with at customer service, where I paid could use an attitude adjustment about customer service. I was not impressed.

Excellent

Hundred percent recommend this place, courteous, professional, respectful and knowledgeable staff and especially the service advisor gentleman Shawn is absolutely exceptional. Thank you be the best always

Our service guy Greg is awesome!!

I’ve been servicing my vehicles here for years. Service has been great. Service advisor Greg Stebbins is the best!

Seem ok

Personnel was courteous, helpful and easy to work with. You didn’t feel pressured to buy anything and they followed up on the transaction once it was completed.

John Avitia has been my service advisor for over 10years. John is great and when John leaves Autonation it will be a very sad day! I trust John and always follow his recommendations. Thank you John for the decade plus support you have provided!

The service just seems to be going down hill I have been a long time customer. I try and keep my truck maintained so my factory warranty will be not be voided. But the service technicians are not doing there job very well. Transmission service not filling the transmission to the required level almost leaving me stranded. Not tighting the oil filter after oil change... Not filling the radiator after replacing it... Update here we go again. Brought my truck in this time for a overheating problem and the tech failed to fix the leaking water hose from the radiator . WOW.. fixed only half of the problem. I guess it doesn't pay to find any other problem when it's warranty work.... I'm sure this will fall on deaf ears but i would expect nothing different from this place.

Always have had a great experience with the service Dept. Greg is great.

Finally, a service dealership that deliver what they promised. After multiple visits to 2 other dealerships in Sacramento and Elk Grove, this one is by far the best. Their service associates were very pleasant and easy to work with. They kept me in the loop with everything and got the job done quick. I’m very pleased. I will definitely come back to them with all service need on my Ram.

They canceled apt the night before then rescheduled for a month later, not a big deal but when I went for my apt they were only able to do one of the two services due to not having the parts. Should of those been ordered when they scheduled apt. Then they didn’t even get to look at my truck till the day after the apt Due to being busy. In total, they had my truck for 32 hrs for a 2-4hr repair. Probably won’t return

I had my oil changed and a lift kit placed at the dealer. Then the next day I had to bring it in for overheating. It stayed 3 days later than I was quoted because a cap was broken by staff while my radiator was being checked. The cap part was on back order in all of CA. That was frustrating. Then I had to pay $800 to have my radiator cleaned out which is extremely expensive…..

Made an appointment for maintenance service on my 2017 car. When I got to my appt. I explained some things I was concerned with on the car and the serviceman checked the car's computer, showing me all the details, which showed lights that were burned out, and tires needed rotating. I was relieved that all my worries were unfounded. The car was checked for everything, tires were rotated, fluids were filled and lights were fixed and it only cost me $25.00 I was very satisfied and the car runs great!

Brought truck in with no appointment. By 10:30 they had a diagnosis. Checked with warranty folks who arranged inspection of vehicle to confirm diagnosis and approve replacement of new part since a reman part was unavailable Took extended warranty company a few days to get approval Truck was returned to dealership for part replacement which occurred same day

Always the best. I wouldn't go anywhere else.

I have repeatedly had poor experiences with the service department . Buying a new vehicle and having service issues should not be in the same sentence and yet they are at Dodge. It’s not isolated to just the Roseville Dodge but also the Fulton Dodge as well. It’s clear they want to take care of you but a lack good communication and failure to share that they are under staffed and you should not expect you vehicle anytime soon seem to be the norm. Service advisors say one thing but when you pick up your vehicle plan to be disappointed. I was told my vehicle would be washed and fueled but when I picked up my vehicle it was neither washed or fueled. Needless to say I was happy to have my truck back and now know what to expect. Hopefully this helps you in your expectations. Yours truly Consumer

My service was haphazard and incomplete. I had to pay $400 and nothing was fixed. The mechanic blamed the problem on an after market light installation, removed the wiring and said all was good. When I picked it up I drove less that two miles and the same problem came up. The mechanic did not drive the car at all. It is now back for another look. I do have to say this is the first time I have had issues with the service center. Let's hope it is the last.

Greg is the best service rep I have ever worked with . He listens and understands what needs to be done to my vehicle , and doesn’t pressure me to get things I don’t really need .

My driver window motor broke so that the window fell down into the door. They scheduled me for over 1 week later knowing I could not secure my car because the window was open and I did not have a garage to park in. When I got in for my appointment I explained that the driver seat was badly cracked and trim was missing. These problems started within 2 years of owning my Chrysler. I was told this is normal wear and tear. Even though I purchased a lifetime warranty on my vehicle, they refused to repair it. So, this is what Chrysler is proud to put their name on. Cracked leather seats, the side of the driver seat falling off and the side door trim falling off. Personally I call it JUNK and do not recommend it to anyone!

had a recall on my car, not any problems handling it … Thanks Auto Nation

Professionalism, respectful and a great deal!

Great service,car done sooner than expected . Service adviser John is outstanding, I highly recommend him!

your prices are insanely high! not just for your cars but when I took my Jeep in for service after getting a quote on the phone the salesman tried to track on additional services that I didn't want. money grubbers!

Took my van in for a transmission issue with a $199 quote and then went to pick it up and had a $1,500 service bill. Charging us for items that were still under warranty. Excessive prices for labor that exceed BAR standards. But they’re big shots so they can get away with it. Took them almost two weeks to end up charging 6 hrs in labor. So I’m figuring that they only spent 13.3 minutes per day working on my car. Effen ridiculous that it took so long to do so little and then charge us through the nose.

I did a oil change and tire rotation, I did it in the same day without appointment, I was in Quick line service.

Bought my Jeep Grand Cherokee from this dealership 2.5 years ago. Courteous and great service.

My service advisor, Dan, kept me informed and answered all my questions. AutoNation cares about their customers and their mechanics are top notch. My mechanic, Frank, did a complete vehicle check and provided a full report of my RAM. I recommend AutoNation 100%!

Excellent service, timely, service tech was amazing. My car was returned to me much sooner than anticipated. It was great working with Kerri.

It was an easy experience. I explained what I wanted and they made it happen. Thanks

The only issue I had was not knowing how long the service would take and John not returning my phone calls from the 3 messages that left on his voicemail.

They do a great job......

The team is amazing. Greg S. Goes above and beyond. Brian M. Takes time to greet customers and makes a point to ensure the truck is repaired at the highest standard.

Highly recommend. Bought my car from them over 6 years ago and the quality of service that I?ve received has never dropped. Only dealership that I?ve bought from that I can say that about.

Service always takes longer than we are told. Also, we have always had our tires rotated at this dealer. The last time we were there they said they could not rotate the tires because who ever rotated them the time before, switched out one lug nut and they did not have a key for it. They are the ones that switch out the lug nut. We had to buy a whole new set. Also, they said they could not put one of the spacers on for whatever reason. My husband was able to put it on when we got home with no problems.

I take my Dodge Journey in for regular services and I have never had a problem with them. They have always been good to me and thorough with my services.

WAS MET BY THE SERVICE PERSON. GAVE MY NAME AND HE CHECKED IT OFF HIS LIST. THEY , THE SERVICE TEAM, TOOK THE TRUCK AND SAID GO TO THE WAITING ROOM, SEATING IS SO SO. CHAIRS HAD HARD SEATS AND LOOKED LIKE THEYY WEREON THE LAST LEGS. THE WAIT TOOK 2 1/2 HRS . TRUCKS RUNS MUCH BETTER. THANK TOU AUTONATION DODGE.

Previously bought a 200 there, low mileage. The deal was very satisfactory. And post sale service was excellent; although, an appointment should mean one's car is serviced at that time, especially if you are there timely. This lack of timeliness remains a bit of problem even today (that was a 2013 200 btw). I have a brand new 2020 300S which I purchased in Las Vegas (better pricing all around); but the service was excellent when I had a problem covered under the warranty. There is an update which needs to be provided in the July-August time frame. I trust I will be notified if it comes in earlier than that. Service and attitude were excellent. But the continuance of the throttle control problem is annoying to say the least. I know, I know, the IT guys have to do their jobs timely.

Service performed as expected in a reasonable amount of time. Customer service was excellent!

My néw Dodge Journey just suddenly died on freeway. Every electronic item came on including brakes etc. it was very scary. But the worst is once it was towed there and confirmed it’s something electronically they refuse to give me a loaner car and even look at it for four days. I’m a mom with two kids with no vechile. The worst service ever. You buy a beer car for security and Piece of mind.

Booked repair two weeks out. Showed up a 8:30 am. They didn?t get to my truck said they had to keep it over night. Called the next day said part on back order. What a waist of my time. They should check availability of parts before booking appt. this was a simple repair.

It has been a while since I purchased a vehicle and thought it would be an all day thing, but came in for what I wanted and got out there pretty quick. Amazing people!

Financing handled by phone/email night before. Drove in next day and picked up car. No hassles, no worries. This is how car buying should be.

This was THE best buying experience I have ever had buying a car. My sales person was unbelievably knowledgeable, if she didn?t know she was not afraid to ask but always had an answer! The sales manager was very professional. I never asked for a discount or help buying the car. I didn?t need to, your staff took care of me and treated as if I was there only customer. The finance manager was very professional and attentive to my needs. Unfortunately I had to bring it back because of a faulty part but that?s not yours fault. Greg in the service department made room for me and was very informative. Overall experience was a 10 out of 10 and will definitely be back for my next purchase. Thank you.

Your repair department is amazing hey I’m an engineer by trade so I understand how things work Kerry Saunders Is absolutely the best I cannot tell you enough about how he handled the repairs on my jeep Kerry and his team handled every aspect of the repair in a more than timely manner and the vehicle is ready on time for a late pick up. The only problem we had and it was not your fault was trying to pay the bill electronically I kept getting a server error when I tried to pay I would definitely buy a new Jeep from your company the next time I make a purchase. Thank you so very much for all you did to make the repair on my jeep the easiest way possible Bill Burroughs

Took the Dodge in for routine service on March 8, requesting that the brakes be checked because the pedal acted different sometimes. Everything checked out good. On April 30 my husband almost got in an accident when the brake pedal went almost to the floor. Had a difficult time getting a return call from the service department. We had the car towed to the service department and they replaced the master brake cylinder. I doubt the brakes were checked on March 8.

Sorry AutoNation – Not the Review you were Hoping For... I am the proud owner of my second Ram truck, but I must admit, the process of purchasing the second one was significantly more painful than the first. In 2008, I found a 2005 Power Wagon at CarMax for a great price. I confirmed details online, drove to the dealership, drove the truck around the Roseville Auto Mall, waited slightly for financing and within about ninety minutes, I had a new (pre-owned) vehicle. I remember beaming behind the wheel as I drove away from the dealership. I remember feeling so amazingly grateful for the process and the integrity of the transaction…. My husband and I have gone on to purchase a new Porsche Cayman from Niello (a great experience), a pre-owned BMW M3 also from Niello and last summer, leased a Range Rover from Niello. (I like to joke that Niello nearly offers foot massages while you wait!) And while it’s not exactly that over-the-top, every showroom is designed to make guests feel welcomed and comfortable. Offers of beverages, espresso, etc. are frequent, as are “check-ins” and apologies if the wait has been longer-than-expected or unavoidable. So, my husband and I entered Auto Nation a week ago Sunday with some dealership experiences under our belt. I thought we had adequately adjusted our expectations, (Porsche, BMW and Land Rover to Dodge) but I didn’t realize that we would be time-warped into the 1980s. First, the décor of the showroom was circa shabby DMV. Yes, there were some helium balloon bouquets sadly sprinkled about, but they were dusty and even sagged a bit. The chairs, the artwork, the linoleum… yeech – it was stark, with bad lighting and although there were hardly ANY customers, the whole transaction took nearly FOUR HOURS. And yes, we felt ground-upon. And yes, the “negotiations” were painfully obvious and the extreme waiting felt forced and (I’m going to say it)… sadistic. No offer of even a dirty Styrofoam cup of water. The sales people openly dined on pizza and nobody even offered us a slice (and we were there way past dinner time.) I was famished, worn out and frankly the opposite of excited when I finally signed the paperwork for my truck. I felt defeated and, in this day-and-age, where pre-owned vehicles can be delivered from vending machines, Auto Nation sales techniques are frankly prehistoric. We weren’t guests… we were marks. And while we held firm to our budget and ultimately got our price… I won’t ever step foot in that dealership again as long as I live. And it’s a shame because Jeff, the Finance Manager was super great, as was Tiffany, also in Finance. My husband discovered a much nicer waiting area in Service and somehow now that the pickup is in our garage, with all the pain and agony of the purchase firmly in the rearview mirror, I can’t give this dealership any stars for the experience. I have not misrepresented. I promised to review. I promised to give those I was happy with good reviews and further, I promised the dealership the opportunity to fix whatever I was unhappy with. The sales experience could have been fixed if my husband and I were treated with any decency during the transaction… but allowing us to wait, and wait, and wait, and wait was a process everyone in the dealership supported. Too bad too, because customer engagement is what you are looking for with these reviews. I will say that once the deal was consummated, there was an altogether different level of customer enthusiasm. Suddenly, we are the most important people on the planet, and yet no conversation ends without the ask for a good review. So please take this thoughtful review as a training opportunity. Take a hard look at your sales culture in the landscape of today’s consumer. Seriously look at how many repeat customers you have and send your sales manager out to some other dealerships to mystery shop how it can be done where no one ends up with PTSD.

Friendly staff,Always great service Great service advisor John A.

Electric window did not work. Diagnosis process took 2 hours. Representative told me they had parts and the car would be ready after an additional 2 hours. Once the 2 hours passed, representative told me they didn?t have one of the parts and that it would thanks an additional 1 1/2 hours for it to arrive from their storage facility and to be installed. My only question was why couldn?t they figure out what parts were needed during the diagnosis to save me time? Otherwise staff was friendly and courteous.

Online check in very fast and convenient for everyone

I always get prompt friendly service!I bought my second Jeep from them too!

Wonderful experience. In and out in less than 2 hours. Did most over the phone

Great experience right up to the delivery. I bought my car online in 24 hours. Got the price for the new car and my trade in all without talking to or seeing anyone. Total hassle free experience. My car was driven to my house and my trade in got picked up totally as expected. Paperwork was a breeze and I did not even have to give them my social number for the cash purchase (big deal to me). However, I have been trying to reach out to the dealer for a minor issue through the sales guy for two days and have not received a response on email or text. To me this costs them two stars. For me, it is very important to be responsive to the customer unless you just pretend to care about them.

I suggest that if anyone who is looking for a used car Do not go Automation Chrysler Dodge jeep Ram of Roseville! I recently, and unfortunately purchased a vehicle from this company and I am not happy with the outcome whatsoever. Yes I had many other choices and no one was forcing me enter the den of doom. I had been a walking target previously as a matter of fact three days prior I had made a big mistake of purchasing a 99Lexus SUV for rather a very large amount. frustration was setting in and long story short made a bad choice. Now mind you the vehicle ran pretty darn good to be 99.browsing thru the ads ,I ran across carfax recommended I go to automation for a infinity G35 '05 pretty much the same as the Lexus ar 191.000+ in any event ,I decided to check things out. The one thing attracted me was that they take trade it's. Be for warned that your trade won't be worth much .Believe me, I paid $5000.00 just 3 days prior and only got $1500.00 trade in value ,being that it only needed a tier and the driver side window needed a regulator. I offered $2500.00 down payment, but unfortunately my mother passed away suddenly and that was very unexpected. So ask the dealership if possible if could lower my down payment or return the car .Well they said NO ,because I had 240miles over there return policy ,that it was too late the bank had already excepted the deal and it couldn't be changed. Also , I had learned that the dealership financed the car for another $5000.00 ,so now I have to pay $13.000+ for a $7.0000.00 car . And Believe me I pleaded with them and wrote the General manager a letter as well .And to no avail. this is my final outcome. I am ok with car but you know I feel real strongly about the trade in , I could have gotten more and opted to lower my down payment , especially in my time of grief. But as you can guess my own fault of letting them fast talk me into this bad deal all the way around. please don't let this happen to you. That is dealership and they make millions from people like me. And it just isn't right.

Had an emergency with my truck and the team at AutoNation got me in on short notice, fixed my truck and all is good!

Always clean facility: quick, friendly, efficient service.

I went in for fail injector, and was told needed a short block or long block do too excessive blow by and engine knocking, turbo, clutch fan, and injectors. $22,000.00 to fix. Was totally taken advantage of do to truck being towed there. Had injectors replace $4500.00 do to. Price gouging on injectors and there is no excessive blow by. Just looking to find ways to rip me off.

Worst service ever. DO NOT BUY A VEHICLE HERE OR AT ANY AUTONATION DEALER! Promised everything, delivered nothing. I have been cheated out of thousands of dollars. Purchased a used car here on 3/31, it has been in your service since 4/8, unreturned calls, I am being billed for a car rental you promised to pay, too many frustrations!

Great. Super service. Greg was outstanding in greeting me and diagnosing issue, keeping me informed and concluding process.

Quick service with friendly staff. I pulled up and the oil change began immediately.

These are true professionals and go all the way for you and your experience...I have purchased cars and trucks from Autonation and will continue to do business with them in the future...

Had a great overall experience. The service member that assisted did a great job, even showed me how to work the service that was added to my truck. Thank you!

I tried to make an appt. online, but the screen said my advisor, Don Harmon, did not have any appts. available even though I didn't specify a date. So I went back a screen and tried to click on "any advisor" but it wouldn't let me do that. So I called Don on Thursday, April 8th to book and got voice mail. He didn't call me back Thursday or Friday. On Monday I went to the dealership in person to schedule. This is not good customer service.

had 10 am appt for the oil level recall on my wife's renegade. took 25 minutes to get checked in, no one in cars ahead of us. told that it would take 4.5 hrs. after 5 hrs i got a call that you could not do the work because the change oil light was on. so it is apparent to me that you didn't even look at the vehicle for at least 4.5 hrs. obviously no one told us we could not have an oil change during test. so we wasted 2hrs driving. all the service guy could say was sorry, sorry. second really bad experience with you. took it to folsom lake got oil change and recall done in 3 hrs. more to say but run out of comment section, last line!!!

Service Rep. (John Avitia) was excellent. Very knowledgeable in understanding the problem. John is my go to guy at Auto Nation.

I have nothing but great service at Auto Nation at Roseville, California The personal are friendly and professional.

Updating review=no response from GM Jim after I called. After I was told my car was fixed I was again left with a dead car at a grocery store at night. Waiting for tow car started and I drove home. Dead until yet another jump got me up to Thompson’s Dodge in Placerville. Customer Service at Autonation is good only when you agree to write a good review. While The service manager was great on phone call no follow thru resulted in me writing a bad review. The automated answer resulted in no response when I called. Customer service at this point might have stopped a lemon law complaint. The bad customer service makes it much easier to go forward with lemon law action.

We bought a used Ram 1500 and the experience was very pleasant. The sales staff were pleasant and no pressure, sales price and trade in value was fair.

Service at this place is AWSOME! I have been getting my car serviced here for years and the experience is always great! Everyone here is very nice and knowledgeable. Mr. Don Harmon, a Service Advisor, is super NICE!!

The service was completed in a timely manner. Great experience.

Very helpful. A bit of a wait to get the rental car when droppingb off the car but the service rep was very helpful.

Had a very good experience with my service. I went into get an oil change and my vehicle was returned as promised

Very helpful and understanding staff. I had a problem and they took care of me without a problem and without an appointment

Brian and his team went far above and beyond getting my service truck fixed and back in service. This is a commercial truck with a combo-body on it and it is a critical unit for my business, NexGen Septics LLC. AutoNation CDJR respected that and got our fuel system repaired 5 days sooner than expected. I will refer anyone that wants great service to Brian and his team. Thank you for your fantastic customer service.

Good communication and quick service on a day the service department was busy.

Love the team work here! Fast and efficient and a high level of quality. Very respectful of covid safety too.

Courteous and they get the job done.

I called them because they sent me a note about a potential recall. It turns out they were referring to the one I have been on the list for three months to get the parts. I asked them what number I was down to on they backlog list. They sent me back and forth between service --> sales--> service --> parts--> hang up. Second time I got one person to ask (parts) they said I was 145 on the list. I asked why 145 when I was 110 last time I called a month ago, and got hung up on again. I called a third time, was quoted 150, and then got hung up on when I asked to find out why I was going down the list. These people really need training in who does what, how to hand off a phone call courteously, and just generally how to handle phone calls. It also appears their system did two of the hang ups automatically when I was not able to make a choice of which loop they forwarded me to get into because neither choices were relevant. That is a phone system problem. They did o.k. on my first service visit, but I will have a difficult time choosing to ever use them again.

Kerry was amazing. After taking my car to three other dealerships that were unwilling to help me Kerry took amazing care of me. He kept me informed at every step and made sure my car was fixed completely. Thank you so much!

Buying process was easy, happy with my purchase. Front license plate was apparently removed by service department and I have yet to receive a response on if it was found! Not happy I will now have to make a trip to DMV.

Very friendly and always have strived to take care of my automotive needs

The staff in service is outstanding. Greg and Brian go above and beyond to make sure customers are taken care of.

I came in to have my car diagnosed they wanted 2485 when I took it somewhere else they told me 673 and that what they said was wrong was not all true. They are a scam and rude and stil have not gotten a call back .

Brought in 04 Dodge Ram for cruise control repair. 1.5 days. Said they needed to search for a part not available. I was charged $199 for a diagnostic they could NOT repair. They Could not locate part used or otherwise. I found the cruise control servo genuine mopar part in 5 minutes online for $80. I would now be charged additional $159 to install.

Brought in 04 Dodge Ram for cruise control repair. 1.5 days. Said they needed to search for a part not available. I was charged $199 for a diagnostic they could NOT repair. They Could not locate used or otherwise. I found the cruise control servo genuine molar part in 5 minutes online for $80. I would now be charged additional $159 to install.

Handled well at no cost. A 10

This was the worst service I ever received at Auto West Dodge. I bought my Jeep from you and have taken it to Auto West in Roseville ever since. When I use to drop it off I was greeted and treated like I had driven up to the valet at a fine hotel. That was when you had good service advisors that cared and kept you informed about their car. Don is the worst. He delayed me getting my car back by forgetting to call my warranty company for the amount. I wouldn't have even known this but when I called him to find out what was up with my Jeep he said oh I tried to call them but it was too late, been a busy day. Then when he finally did get ahold of them he said well I'll try to get you in tomorrow but I have alot of cars tomorrow. This was after you guys had my Jeep for many days. Not sure if I'll ever come back to you guys and I certainly don't have much good to say about your service anymore. I use to brag about it.

Had my Jeep in for an oil change. Great staff. Price was less than what I was quoted.

I felt like the particular rep didn't care about saving me money anytime I go to him he attempts to upsell me and over charge me. When I go to other dealerships this is not the case.

John V was very courteous and took care of the new battery issue promptly. This is much appreciated.

Thank you Jim for the Excellent Customer Service in helping us purchase a new truck for our fleet! All The Best! JM

All in all my experience was great. My salesman was Carlos Mejia and he seemed to know a lot about cars and helped me feel confident and excited about my purchase. I am extremely happy and would recommend going to them. The atmosphere is welcoming and full of positive feedback.

Love everything about this dealership. Always receive exceptional service.

Fabulous. Everyone was friendly, knowledgeable and efficient with a sense of humor.

Honestly had a great experience. Everyone I spoke with was incredibly friendly, and I was prepping for a move across the US so needed some work done to make for a safe trip pulling a trailer through rough weather. They had my jeep turned around in a few hours and everything was great. Move to CO went smooth.

Overfilled my transmission fluid driving up to Auburn car caught on fire as transmission fluid was spraying all over my engine —Saw flames in the back part of my engine lucky to have bottled water in the car to put it out or would have lost car. They did apologize for the mistake but really my car caught on fire scary moment.

Donald down at AutoNation Dodge Chrysler is Very Helpful and Nice Great Job on my Fiat 500x. Thanks Everyone at Chrysler.

I paid $34,000.00 on a 2020 Chrysler 300 touring, which was delivered to me at night during our past 24 hours without power. The trunk had a scratch on it. I took it back to the dealership and was told that they would give me touch up paint. The touch up looked worse than the scratch! The scratch could easily have been rubbed out, but they refused. I paid CASH. I WILL NEVER BUY OR RECOMMEND TO ANYONE, TOO PURCHASE FROM YOUR COMPANY. 💯😡

Great staff, very friendly and helpful. Even took extra time to address something that I thought was an issue, and found another issue that I did not know about. Thank you to the great staff at Autonation in the roseville automall

Went in to get my Jeep serviced since I would be moving me and my family across country. Well I was very disappointed in spending all this money to get it serviced(about $2400 worth) I had to bring it back a few days later because the check engine light came on. Why did it come on? The exact same reason I told him (Dan) what I was concerned about. That included another hundred or so bucks, which was fine but them having my car the first visit for a day and a half( I was able to get a rental) and the second visit for a day and a half(didn’t provide or even offer a rental). When I received my car the first time they gave it to me with my seat handle broken. So I come in to get my car serviced to receive it broken?! Make it make sense! The NO COMMUNICATION from the service advisor was ridiculous. I tried changing service advisors but apparently once you have one you have to stick with him/her. Legit called about my car more than enough and never received a call back as I left plenty of messages to call me back regarding MY car. He also doesn’t know how to answer calls. Customer service was the worst! The second visit I came he literally pretended I wasn’t there and went on his marry way of whatever it was he was pretending to do. Everyone that was trying to help me was informing me they couldn’t find him or didn’t know where he went. he wouldn’t answer them either. Waste a lot of my time with him. I would NEVER do it again or recommend this place. When I come back to the area I will def be looking for another place to service my vehicles.

I came in for an oil change @ 0800 hrs on Saturday. The team was able to complete the service in 40 minutes. The team at Auto Nation Dodge did a great job. I would highly recommend this dealer for service needs.

When I took my Jeep in for service, one of the things they told me was that I needed new tires. Weird because I had just bought ALL new tires 1 month earlier! My tires were brand new! It made me suspect of the $2,000 worth of work they said I needed. When asked about about the tires.... they said I guess we measured them wrong.

Always professional,friendly people Who do a good job.

White found dried-on substance (snot, spit or cum) left all over my steering wheel by mechanics or service staff. I took my Jeep Wrangler 2015 in to this place to work on recall reprogramming of a code. It took them 3 and one half hours to complete and when I got my Jeep back one of their mechanics or staff left snot or some other mystery bodily fluid all over my steering wheel! I immediately called the Service Tech. and he said to send him photos of it. I sent the photos and the Service Manager called me and told me that I brought it in that way and refused to take any responsibility for it and didn't even offer to clean it. I am so done with this place....I will never go back or recommend this place to anyone!

All the service writers are extremely busy, but still take the time to explain what was going on with my vehicle

I recently took my Dodge Charger in for an oil change/tire rotation. My service agent, Ben, was friendly and helpful. He even had his team members put some new new wiper blades on that I had just purchased at Costco. With my scheduled appointment, I was in/out less than an hour. Very positive experience.

I've purchased 2 vehicles from AutoNation Dodge and my 2019 Charger took less than 3 hours compared to your normal dealership sales team 4+ hours! I would defiantly recommend them to anyone that want a honest and hassle free experience. Now how do you fine a service department that can match the sales experience, look no further, AutoNation Dodge service teams are why I drive from Redding CA to Roseville CA to maintain my vehicles. Don H. has been the best service writer since my first service writer Chris move out of state and I was introduced to Don. In my experience you can consider yourself lucky to find just 1 service writer at any dealership worth their weight in gold, but to find 2 at the same dealership, never in my 30 years of buying cars. Can't say enough about AutoNations Dodge in Roseville entire team from sales to service. Defiantly 5 star service all the way around.

Normal visit for an oil change. Standard wait time and service.

Service team was excellent. Had my vehicle done same day, with a pretty big job

Don is always amazing and helpful! He got me a rental when I needed to get back to work and he always kept good communication with me.

I've purchased 2 vehicles from AutoNation Dodge and my 2019 Charger took less than 3 hours compared to your normal dealership sales team 4 hours! I would defiantly recommend them to anyone that want a honest and hassle free experience. Now how do you fine a service department that can match the sales experience, look no further, AutoNation Dodge service teams are why I drive from Redding CA to Roseville CA to maintain my vehicles. Don H. has been the best service writer since my first service writer Chris move out of state and I was introduced to Don. In my experience you can consider yourself lucky to find just 1 service writer at any dealership worth their weight in gold, but to find 2 at the same dealership, never in my 30 years of buying cars. Can't say enough about AutoNations Dodge in Roseville entire team from sales to service. Defiantly 5 star service all the way around.

My service manager John A. did a great job keeping me informed and helping with an unexpected and difficult repair process.

Greg was the consumate professional and is an asset to your dealership. The staff was friendly, cordial.

That the people who work there are very friendly and courteous. They are also willing to do what they can to get the deal done and if you're there to get your car service they try to make sure everything is fixed or completed

I had the best service at this service center . They were courteous and kind . They helped me with a ride home and also with a ride back . They were on time .

I felt very welcome at this dealership. Everyone was very friendly and informative. The customer service is great. The no haggle prices are really good as well.

I've purchased 2 vehicles from AutoNation Dodge and my 2019 Charger took less than 3 hours compared to your normal dealership sales team 4+ hours! I would defiantly recommend them to anyone that want a honest and hassle free experience. Now how do you fine a service department that can match the sales experience, look no further, AutoNation Dodge service teams are why I drive from Redding CA to Roseville CA to maintain my vehicles. Don H. has been the best service writer since my first service writer Chris move out of state and I was introduced to Don. In my experience you can consider yourself lucky to find just 1 service writer at any dealership worth their weight in gold, but to find 2 at the same dealership, never in my 30 years of buying cars. Can't say enough about AutoNations Dodge in Roseville entire team from sales to service. Defiantly 5 star service all the way around.

I know that sometimes cars arrive from the factory with problems, but I believe it should be the dealer's responsibility to discover and fix those problems before selling a vehicle. I had been wanting a Power Wagon, so when one arrived they called me and said it was ready. As soon as I started the truck, I saw a blinking warning light and another warning light with an exclamation point next to it. I took the truck for a short test drive, and upon returning to the dealership I pointed this out to the salesperson. She said, "I'll look into it." I went inside to discuss my trade in. After awhile she came in and said, "The truck is ready." I purchased the truck, when I went to drive it home, I discovered that they warning lights were still on! As soon as I arrived home it took me five minutes to look in the manual and read that I must return to the dealership to have the axle-locking mechanism serviced. Then I discovered that the 4-wheel drive wouldn't engage! So I drive an hour back to the dealer, and after a 3-hour wait am told that they must order a part. I return the following week and drop the truck off for 3 days. When I come back for it, I made it about 10 miles down the road when the light came back on. At least the 4x4 works, but the axle-locker and sway bar disconnect don't work. Upon returning home I immediately call the service department at Roseville AutoNation and tell the rep that the light has come back on. He states, "Okay, let me check and I'll get back to you." A week later he has not called, so I take the truck to a different RAM dealer. I have owned this new truck for 3 weeks, and it is now fixed. I live an hour away, so each time I take it to the dealer it is a lot of driving. In addition, dropping the truck off and picking it up means that someone else has to make the drive. None of this should have happened. When I told the salesperson that there was a problem, she should have had it checked out. I would have been happy to return days later and purchase this truck, or pick out a different model. At first I thought that she must have lied to me: After all, making the sale is all that matters, right? Once I drove it off the lot, it was no longer her, or the dealer's problem. Then something worse occurred to me: Perhaps she did have it checked out, and when the mechanic told her that this was a major problem, she chose to sell the truck to me anyway, hoping that I would be foolish enough to drive it off the lot. And I did. Silly me, once again believing in the Golden Rule, and thinking that because I treat people fairly, I should expect the same in return.

Purchased a new Jeep. The finance department tried to sell me a service agreement, the Jeep already has 60K and the manager tried to push the fact the the $5,000 extra would cover10 years.....but the catch only 100k miles. So on average you get 2 years more coverage. That is not a value in my opinion. Then the regular maintenance agreement $1,800 good deal....but the car comes with Jeep Wave, they never mentioned that. Wish they wouldn?t try to rip you off at the end with all this worthless over priced service. I purchased the maintenance agreement, then found out about Jeep Wave, so will cancel the service. Once the purchase was complete no one bothered to show me the in?s and out?s of the cars features, all the 4 x 4 advanced tech. YouTube is my source I guess.

AutoNation Jeep in Roseville went above our expectations to put our Jeep back on the road.! Dan and Brian were awesome.! After working with Dan I could see that he cared about making us happy.. Our vehicle is complete and Dan helped us with not only the repairs, but did all the work with the insurance company.! Thank you Dan and Brian.!

Delivered on time

I never thought I'd be taking my car to a dealership for all my service related issues. But, when I bought my Jeep TJ 4 yrs ago, I noticed the previous owner did not take care of it. So, ever since my first trip to the service for a thorough inspection, I've been taking my TJ to AutoNation Jeep in Roseville for service and parts. My service writer John is very personable, knowledgeable in identifying the problem and informs me of all work needed, And, I am in as fast as I can get there. He works with me on all options starting with most important and what works for my budget. I love my Jeep and how I'm taken care of from when I pull it up in line, to when I drive away. I won't take it anywhere else.

So far as I can tell, this place is trying to weasel out of any responsibility of their own neglect...the dodge challenger that hit my parked car is an autonation responsibility problem... And I'm getting literally no response of them...do I have to take this matter to judge Judy or what,? Autonation owns this car and I can prove it with flying colors...and if necessary I will... Thank you very much for putting me in this situation...

great service got me in and out fixed the problem I had and fixed a concern another dealer said I didnt have. my service advisor was great to work with. I was a first ime customer and now I am a permanent customer. Thanks again

Just had my vehicle serviced for a recall on 1/13/21. Multiple staff were not wearing masks or social distancing in the customer service area. I was told that my brakes were 6/7 which is higher than the measurements done by my mechanic plus I don’t know how they got the tires off as the lug nut lock was stored in the console. I was never asked where it was. Of note, the blond woman working at the check in desk is doing an excellent job under pressure. She is efficient and makes every customer feel important and respected.

Greg S. and team took excellent care of my baby while she was in the shop. He was very transparent about what the issue was and price. There were no surprises at the end and she’s running like she’s brand new again. Thank you so much. 5 stars!!!

Had a 9:30 appt for a recall fix. I was told it would be 2-3 hrs. At 2:30 pm work hadn?t even begun on my vehicle. At this dealership there is no coordination between the schedulers, the service advisors and the actual mechanics that do the work. The service department needs some improvement.

Excellent my service advisor got me in and out and fixed the problems that my vehicle was having. This has been the best dodge and ram have treated me I am I first time customer to you dealership. I will return for sure

I went in for an oil change and waited in the Express Lane for 30 minutes before someone checked me in, then had to wait three hours for my truck to be finished.

Put on a mask! More than half the staff is maskless on 1/7

Very courteous and professional buying experience.

I am glad that the oil change package I purchased is done! I am shocked and stunned at how dew employees at Roseville Dodge actually bothered to comply with the COVID-19 laws by wearing masks around the public.

Not the best experience this time but maybe cause of the holidays

Great place, I’ll be back for service in the future.

All good so far, 2nd time bringing my new truck there.

Very uick buying experience. Did most of the paperwork on on test rove and was done.

I took my 2016 RAM 1500 in for an overnight stay so the service tech could find a fathom code. It turned out to be a emission warranty issue which was supposed to be a one day repair. There was no communication about the repair and they ended up keeping the truck for a week. I had rented a car and was told if the repair was under the warranty the rental was covered. I gave the service manager the information and the contract number in which he said it would be taken care of but it was still charged to me. This has been a nightmare and I will never do business with AutoNation Chrysler Dodge Jeep and RAM again.

Bad time of year to have something go wrong with the truck. Usually short staffed this time of year. Made a call to Roseville Dodge got in and got out. Really appreciate the quick and responsive service to get me back on the road. It is really hard to find a good dealer these days. I would highly recommend this dealership for your service needs.

When I arrived it was not busy, but I had to wait around 15 minutes for someone's to assist me (I also had an appointment). Overall, Dan was helpful and thorough. He checked all of my concerns while I was there and gave me a possible quote. He kept me informed throughout the process. There was going to be an extra $24 charge for an item and I asked if that could be comp'd due to my previous service not all of my fluids were checked (my windshield fluid was empty thus the severed hose would have been observed then). Dan was generous and obliged. The dealership washed my car this time, which was a nice gesture especially after spending so much money. I do have a missing tire air cap which should've been noticed and replaced when they checked the air. Overall, I am satisfied with the quality of work and customer service. Thank you.

Greg is great. Very punctual, understanding to ones needs. Knows how to create rapport and keep customer retention.

The service was great, and I was well informed about my vehicle

Awesome service John is amazing

Great service and great people. Very knowledge staff. Very clean facilities. They were on time and had my Jeep back me when they said they would.

Very nice experience and quick. My sales person was very helpful and was not pressuring me in making a decision.

Greg always takes care of me. Service Tech really dropped the ball this time. Dealership will make this right.

My first vehicle here was a Jeep Renegade and they took great care of me with financing and maintenance. They contacted me waiting there or on the phone while offering shuttle to the mall. Getting my car serviced one day I was offered a trade in to a new Jeep Wrangler, what I always wanted, and helped me get the specifications I wanted with the same quality of assistance in financing. I will be continuing my servicing for major maintenance in the future.

Excellent service from the Dodge dealership at the Roseville Automall. I scheduled a visit for a recall notice on my Charger and the day before I get a check engine light. The service people at Dodge were able to quickly diagnose it to the temp module and they replaced it along with a coolant flush I requested for my 6 year old car and they took care of all of it in a single day. Thank you!

Great service, great product and the process was quick and easy

Great service, very friendly and helpful. Very fair on my trade in value and worked out a great price on a new truck. I highly recommend.

I'm a truck driver, and was on the road in a different state. While different dealers in the area were giving me the run around I called Roseville Ram in the Auto Mall. I told Lynne what I was looking for and she went out of her way to find it and make it happen pretty much over the phone. She actually went to another dealer in a different city and got the truck I was looking for. Next time I was in town I went down signed my papers and drove off in my dream truck. 5 stars! Thank you Lynne.

Very friendly and helpful. Could not do out of state transaction.

Very friendly and knowledgeable. Very pleased with the service. Will continue to come back.

I had a new key fob for a used Challenger that needed to be programmed. I was visiting from out of town and called the Roseville dealership to see if they could program it. They took care of it in less than an hour on a Saturday.

Zach in your service dept was very helpful since I'm disabled. John in customer care kept me well informed and made it an easy dealership experience.

Went to the service dept. with a 9:30 appointment- drove 80 miles because they claimed they had the wheel well shields we needed for our 2021 Ram truck. We were told it would take about an hour to install- checked in and was told it would prob take longer than that but they would inform the mechanics that we were waiting- an hour and half later we were informed they really didn’t have the parts on hand- we were really frustrated at this point and was asked what We wanted to do! Well we wanted the wheel well shields installed but that wasn’t going to happen so we took the one they had on hand and they offered to send the other one to us. Now we get to find someone to install them ! Absolutely the worst customer service we have ever had- what a waste of driving 160 miles round trip and sitting for an hour and half to find out we were out of luck. Never again!

I am not happy with your crew and repair. Tell you what tHIS IS NOT ACCEPTABLE THIERS ATTITUDES AND UNPROFESSIONAL; TOWARD ME I HAVE NO CLUES. COULD BE. MY EX MADE PHONE CALLED .my SUV IS HAVING ISSUES. THEY GAVE ME WRONG CHECK LIST I AM NOT TOTAL DEATH AND DUMB. THERE IS ARE RIP OFF OF THR PRICES. NO BODY MAKES PHONE CALL BR HIDE MY BACK. MY SUV IS MY LIFE!

Simply stated Auto Nation did what I needed to have done to my 2019 Dodge Journey, but however I had purchased elsewhere.

I spent $46,000 on a new jeep gladiator and they kept raising the quote along the process. I work hard to earn enough money for such a purchase, they do not understand that.

I purchased a jeep gladiator for $46,000 and I was treated like I was buying a used cell phone for $46 do they not no they not know the difference?

The "can do" attitude of the associates. The professional attitude of. everyone,, as well as the knowledge exhibited, and the friendly attitude of everyone. The waiting room provided social distancing, frest, hot, coffee, and clean, amply provided restrooms.

Greg is phenomenal and has always taken great care of my car and my husband’s car!! :)

Above and beyond customer care is what you can expect at Auto Nation Jeep, Roseville, CA.

I've been dealing with AutoNation for 10 years now. I love their customer service. The people are great.

Stopped in with no appointment and was greeted wright away and also taken in and serviced my Ram truck quickly. Greg was very helpful and the tech also very helpful!

AUTONATION ARE FRAUDSTERS , LIERS , THE WORST KIND OF BUSINESS PRACTICE I HAVE EVER SEEN. I talked to them personally. I told them I was going to buy a truck over the phone. They said I could have it reserved until Monday. I drove up from southern Cal. They sold the truck . I will be making a complaint at the BBB. This is so unprofessional on their behalf it makes me sick to my stomach. Look at their BBB rating D-

Better communication is needed between the service dpt and the customer. Our jeep was there for 63 days. I realize things are crazy now and apparently the new transmission took several weeks to receive, but as the cost was escalating, I wasn't informed of the price going up. I was told 3 times the car would be ready and then told it wasn't ready on those dates. Super frustrating. I originally took it here due to a recall notice and my transmission light was on.

Wife and I have been totally satisfied and beyond with service at Auto Nation CDJR of Roseville. Ca.

Professional staff - both the sales and service! I was doing my service as well as lease renewal - they took care of me

They had me in and out in no time.

I came in to have a recall issue fixed, and had a very good experience.

I lost a wheel on my 18 JK Wrangler and caused damaged to my rotor and caliper. I had it towed to the AutoNation Jeep I. Roseville on a Friday. I received a call back the following Thursday with the estimate ($1400). I asked for a line item list of what the covered, was being charged $198 to bleed the brake lines.....nope. We worked down the cost to a more reasonable number and was told it would be done on Saturday, Tuesday at the latest (I guess they don’t do work on Sunday or Monday). Tuesday came with no phone call. I called that evening and asked for a return call from my service rep....nothing. Wednesday came with no call, I called and spoke to my rep that afternoon and he was scrambling “to find the tech and would call me back”.....never did. Thursday, lunch time, they call and say “you’re all ready to go...no apology for being 5 days late or even the 2weeks they had my Jeep to replace a rotor and caliper.......never again.

easiest purchase of a vehicle I have ever experienced. salesman was friendly, knowledgeable, helpful. It also helped being pre-approval for a loan. I love the Ram.

Great service fast thorough and above and beyond. Highly recommend

Absolutely terrible experience. Looking through my call log (car was in the shop for exactly 2 weeks) I received 5 phone calls that were from the dealership, I however have had to place 31 phone calls, leave mult messages without return phone calls as well as when I did reach someone I was informed that I would get a call back an in fact never did. In addition to the phone calls made to the sales advisor directly I have had to call the main shop number and then get both the manager and cooperate involved due to frustration with limited and prolonged progress as well as poor communication. Looking back I would have been better off paying the towing price to have my car taken back to reno to the Jeep dealership to be worked on and repaired within an appropriate timeline by competent workers. I was dissatisfied not only by the mechanics, the service advisor, the manager and cooperate (4 case numbers filed) in which phone calls were placed with again not a single response.

Absolutely terrible experience. Looking through my call log I received 5 phone calls that were from the dealership, I however have had to place 31 phone calls, leave mult messages without return phone calls as well as when I did reach someone I was informed that I would get a call back an in fact never did. In addition to the phone calls made to the sales advisor directly I have had to call the main shop number and then get both the manager and cooperate involved due to frustration with limited and prolonged progress as well as poor communication. Looking back I would have been better off paying the towing price to have my car taken back to reno to the Jeep dealership to be worked on and repaired within an appropriate timeline by competent workers. I was dissatisfied not only by the mechanics, the service advisor, the manager and cooperate (4 case numbers filed) in which phone calls were placed with again not a single response.

Friendly and helpful

They were straight forward and told me upfront the best to their knowledge. When status changed, they communicated immediately with updates.

Everything went smoothly and in a timely manner. Went in for an oil change and was in Bc and out within a hour. Staff was friendly and knowledgeable

Pleasant service representative. The delay was caused by the service department being sent an incorrect part needed and not an intrinsic delay in them getting the work done in a timely manner.

I went in for a lamp change and tune up service. However, after the inspection it was discovered that there was a short circuit in the wiring to the head light which resulted in the entire head light melting and fusing together, and my battery was completely dead! I went in expecting to pay a couple hundred dollars for services but, left with a couple thousands out of my wallet. I'm thankful that they found a problem at the shop (and I wasn't out on the road somewhere) and were able to fix it quickly. It did take a couple of days, but Greg fixed me up with a rental car so I could continue on my way. Thank you!!

They were efficient and friendly. I took advantage of the Buy 3 Tires get One free. My 4 Wheel Drive i all set.

Even during these trying times Dan is on point and available to assist with service needs and certain to review your vehicle maintenance history before proceeding with your service.

I took my 2015 Ram into AutoNation to look at a noise in the power steering/brake system. They were able to determine that it was indeed the "Hydroboost", whatever that is. It took them several days to fix it (not a simple job), but when I got it back they seemed to have completely solved the problem. They also kept me informed along the way as to the progress. As usual they did good work and my service advisor, Greg Stebbins, was excellent. Also, the last time I was there, I had an issue with the lack of masks worn by the people there. I was glad to see that most of their employees were wearing masks this time. Good for them (and me). I recommend them as a place to take your Ram.

Excellent customer service from the service department!

I brought my Jeep Wrangler in to Chrysler Dodge Jeep RAM Roseville on two occasions. One for a factory recall and on was for a broken part. On both occasions the customer service was exceptional, and they got the job done right the very first time and quickly!

10 stars across the board. Had to have my trailer brake programmed in. dropped my truck off early , before work. Got me through quickly. They called me when my truck was done. Again processed me out quickly. Everyone there, thank you for considering how valuable my time was. Thank you

I needed service quickly, and they were able to fit me in. Everyone was nice and helpful. I was very impressed that the facility supports Breast Cancer awareness all year long especially being a Breast Cancer survivor.

Came to see a Jeep was shown what I wanted to see and car was exactly like the site said . Everyone I came in contact with was nice and I never felt any pressure from them which was such an amazing experience . I would recommend them to any of my family or friends

We own 2018 Pacifica Hybrid which has been serviced twice for recall work. On both occasions the work was done efficiently and in a timely manner after Corporate delivered the required parts! On both service recalls we were offered a rental, which the dealership covered! Normal and incidental service has been accomplished quickly and we always left this dealer with a clean and charged vehicle! Roseville AutoNation Chrysler are the best! ... And serious props to Service Advisor Gregg Stebbins, who has always been friendly, kind and delightful to work with! The Lovejoys

Had to wait a week to hear “Well three guys have listened to it and can’t hear anything wrong with it.” Then had to literally argue with the Service Manager to get him to go compare my truck’s running engine to any other like truck on the lot. Twenty minutes later, what do you know? Second set of blown lifters means a new engine. Horrible communication on the Service Department’s part; will dodge your calls, ignore your calls, give you an answer just to shut you up (watched it happen right in front of me.) Truly don’t care about the timely return of customer’s trucks that they depend on for work and family life. Stood around the service department on two separate occasions and listened to the Service Advisors flat out talk **** about customers on the phone needing information on their vehicles. Not even exaggerating. Truck not ready on time when I finally get told I can return for it; “My Tech’s finished a long day and he needs to finish recharging the A/C then check it in the morning.” Back into my second Enterprise rental. Still no callback the following morning, had to call myself and see if it was ready. Show up with the truck sitting up front, get in and turn it on. A/C blowing HOT air. Guess there’s a difference between keeping my truck yet another night to recharge my A/C and actually, recharging my A/C. Time for my now third Enterprise rental to try and salvage the busy moving day that was stopped dead it’s tracks because my truck wasn’t ready. Overall, I wouldn’t take my truck back to this dealership for anything. The entire experience was fraught with unprofessional, rude, and condescending attitudes. Nobody was happy there; even the porters were standing around complaining with the techs about how miserable everyone was with the workload. I get it, very busy dealership. But that’s your business. Don’t want to treat customers who’ve invested tens of thousands of dollars into the products you sell with some respect and common decency? Then don’t sell the product. Especially when your own employees can’t even speak positively about their jobs or the customers.

Great job. The people were very friendly and the service was outstanding.

Don took care of me and my vehicle and let me know updates throughout the process. Kudos to him and team for being up front and helpful through it all. Took care of my factory recall and helped me out with some side items at the same time! Great experience 10/10.

The sales associate e-commerce Lynn Graffunder was very helpful. She responded to my emails quickly and professionally. When I had to delay my appointment to view the car, Lynn reassured me that the car would still be on hold for me. When I arrived to view the car, Lynn was able to answer my questions and didn?t put any pressure on me. Lynn was also very patience communicating with me. I am deaf and need to lip read. Due to the mask policy, Lynn used her phone and texted everything while my husband (interpreter) had to leave for a short time. Purchasing my new used car was a breeze. I would definitely recommend Lynn and AutoNation. Thank you!

I have had my Jeep serviced for years at this dealer. They do need to improve the Express Service. When I went last time only one bay was open and the wait was much too long.

Ben was my service advisor and he was very attentive and detailed. He provided a comprehensive written and verbal summary of the service performed and recommendations for future service. He?s also very personable.

I tried for 3 months to find the Jeep of my dreams at AutoNation. The salesman kept trying to convince me that I should choose a different color/model/options etc. I asked them to order a Jeep for me, but they said it would take to long. In the end, I found my dream Jeep in So Cal and drove it back home to Roseville.

The Service Department goes that extra mile to keep your vehicle in great shape!😽

I did not purchase my vehicle through this dealership, However, I take it here for my service. They are always professional, courteous, and do the job in an efficient and timely manner. A shout out to Ben for his great service and friendliness. See you guys next time!

I spent several days searching all over the Western half of the country for the right vehicle with the options that I needed. I finally agreed on a vehicle and price late Friday evening with an agent from Autonation via email and text. Based on the agreement, I purchased an airline ticket from Spokane Washington to Sacramento CA to pick it up on Sunday. I also contacted my insurance company to place insurance on the vehicle so that I could drive it back to Washington state. The next morning (Saturday) they called me a little before noon and said that the vehicle had been sold to someone else. I spent the rest of the day emailing and texting them trying to find another vehicle that would meet my needs that they would be able to sell to me, during this time I was also driving to Washington state from Montana, so that I could catch my flight from Spokane Wa to Sacramento Ca the next morning (Sunday) at 5am. They finally found a vehicle at another dealership that had the options that I needed, plus $1,000 in other unnecessary options. I asked them for a price on that vehicle and it came back $2,378 more than the previous vehicle. I asked why it was so much more than the difference in options and they said that the extra cost was because they needed to ship it from another dealer in Yuba City. This is 40 miles away from them and they want an extra $1378 dollars to drive it over!! Not to mention that they led me to believe that we had a deal on a vehicle that was already sold and should have been ready to give me a discount to make it right!! I told them NO WAY!! I immediately called the dealer in Yuba City, and they informed me that that vehicle had already been sold also, so there is no way that Autonation could have sold that vehicle to me. Had I flown to Sacramento to purchase this vehicle, I would have been stranded there with no way home and no vehicle!! To top it all off, Autonation would not compensate me for the airline ticket that I had purchased. I will never do business with Autonation in Roseville CA in the future...period!

Everything was quick and easy! Service was wonderful.

I was very pleased with my visit. Don Harmon was my Service Advisor. He was knowledgeable, professional, and very helpful.

Excellent performances at front desk. TERRY WAS VERY SHARP in every detail regarding service/ repair/ insurance/ timing and so on and on. When I came to pick it up same think I met another good crew. Thanks to be there.

John is an amazing person to work with. I have had him a few times since i bought my Pacifica and he is great to work with.

We were quoted a price that matched the Edmunds deal. It was stress free and we didn't spend an entire day at the dealership. Thank you AutoNation.

Very poor customer service. Never return phone calls, some advisors don't keep you updated on the status of your car, wait times to check in are long, turn around time is terrible, car sits in the shop for days for a simple oil change or minor work that should be only a day at the most to complete, times promised are incorrect. I was promised my car the same day and got it back 5 days later. Folsom Jeep is much better. They follow through with what they say and do in a more customer friendly and timely manner! I do not recommend Roseville Jeep unless you want to wait forever for your car and deal with poor customer service .

I'm selling my Jeep soon and the transmission started acting up, so while it's still under my name and warranty I took it into AutoNation to get it fixed. They told me that they drove it up to Auburn and back twice plus the salesman said he drove it home and around a couple days to try to duplicate the problem with no success. If I sell the Jeep the warranty is no longer valid so I asked is there anything else they could do and they told me no. So I went and picked up the Jeep and saw that they had only driven a total of 23 miles the whole time they had it. Auburn is a 36 mile round trip one time. If they really drove to Auburn and back twice plus the salesman drove it there would be closer to 100 new miles on it. They are liers and are just trying to get out of fixing the transmission under warranty. To add to this, when I bought the car we were promised an updated sound system with satellite radio. Once I bought the car they gave me some excuse that this Jeep wasn't compatible with that system and we already go a great deal so we should just be happy. They are terrible at customer service and crooks.

Not pushie great prices and great customer service

we saw the vehicle online, we got a great price, we had them set up the paperwork, we went the next day to pick it up. we were there about an hour and a half! great experience

Don my Service Advisor was great. He kept me posted with daily updates. Very professional.

It was such an easy process in and out and I'm very satisfied with my purchase! Everyone involved was amazing! I recommend buying your new vehicle from Autonation Roseville! I love my Jeep!

Quit trying to sell people they don't need and start fixing the things that actually need to be repaired.

Oil change and tire rotation, done quickly and professionally!

Greg the service writer was very knowledgeable.

They had great customer service. The service writer was great. They had our truck done and serviced as promised. Will be going back.

The company states it stands behind all. First responders included. But employees there think all cops should die. Don’t think I’ll ever take my vehicle back there.

The service I received was as expected And done in a timely manner. My service guy, Ben, was great. My complaint with the dealership is that Ben was the only person wearing a mask properly the whole time. More than half the employees were not even attempting to wear a mask and the few that Did had it either on their head, chin or nose exposed. As a medical professional I was cringing the whole time.

Took Ram truck in for oil change. Got a call after I got home with the truck asking me to check the drain plug for tightness. Need a specialty wrench to do so could not check tightness. Gave it a visual inspection and returned it the next day for follow up.

Greg, my adviser, is great to work with. Always takes care of me and I let?s me know what is going on with the car.

Recall repairs were completed but van was damaged by technician so had to leave it for repair. The last technician to work on it did not reset the check engine battery so had to be done by supervisor before we could leave. Our service representative was very professional and apologetic. Called us that night to assure that check engine light was working properly. Our main objection was many of the staff did not wear face masks. Very disturbing.

Just had our Grand Cherokee serviced and had a great experience, the writer was friendly and all went well!! So thanks for the great service!

They were friendly and helpful. Really nice to deal with during Covid! Thanks so much

Even though they were very busy they took care of my issues as fast as they could.Very good work

We have worked with our Greg (our service writer) for years - Wonderful service as always!

Line was to the street even though had appointment Multi point inspection was poorly done - things weren?t looked at other than what was recommended Repairs and maintenance were excellent and timely

Everything was done at this service appointment on my 2016 RAM LARAMIE

Super fast! Service was excellent. I will definitely be back for future services.

Best customer service experience ever !! General Manager Jim and Sales Manager Paul are AMAZING !!! If you want a new or used car or truck, call them, they will work there magic !!

Kyle made our purchase the easiest vehicle purchase we've ever had. He had excellent customer service. Would buy my future vehicles from here agfain and again!

AutoNation Chrysler Dodge Jeep Ram Roseville was able to schedule my appointment for the next day, even though I called just minutes before they closed. I had my Jeep dropped off by the tow truck after hours. Don, the service manager assigned to my vehicle, called first thing the next morning and stayed in constant communication with me. He provided a quote for the repairs, which I approved, and when it was complete, exactly when they said it would be, the total was approximately $120 less than the amount quoted! I have some recall work needed, but they didn’t have the parts on hand, so they ordered them and I’ll take it back next week when they arrive. I’m even going to have them do some other minor repairs while it’s there, since they’ve earned my business!

I went in for a quick oil change. Not only was it finished in record time but the service department also performed a recall while I was waiting.

Greg Stebbin over at auto nation and the manager of the parts department were no help. Ordered a key fob from them. It arrived after a week and then was told at 2pm on a Friday that I needed to come in the next day. Arrived at 10am. Waited for two hours only to be told they didn’t have it. Greg just laughed at the matter and stated he would make it up and get me a tank of gas for the trouble they created. That never happened either. Waited another week because Greg didn’t even prefer it the first time. So third time here now and I finally get the fob. Asked if Greg was going to make this right after having me drive to the dealership 3 times he responded with, you have you key now so we’re square. My wife without my knowledge call the manager to see why this was so mishandled and dude just says” it was an unfortunate sting of events” and just laughed. Highly unprofessional. The dude working on my truck spun the tires twice while I watched him drive it and then gets grease on my headboard. Greg Stebbins and his manager created this negative feedback.

I first looked online at your inventory and Philip Gibson called and sent an email the same day. We decided to go to the dealership to take a look. When we arrived we asked for Philip Gibson and he remembered my name which is always nice. Everything he promised us he delivered. He was very helpful finding us our new lease. He showed us both options of either buying or leases. This was the very best experience my husband and I have experienced at an auto dealership. There was no pressure or going back and forth. We had made our purchase within a hour and a half. We waited approximately 30 minutes for financing. Once in financing Adam was so helpful at explaining all the documents we were signing. He was very professional and friendly. We had a great experience at Auto Nation Dodge, Jeep and Cherokee. Thank you, Michael and Linda Perigen

I was treated with complete professional and awesome service. I was there for several hours and the staff was very nice and knowledgeable. I would recommend this dealership to anyone! The workmanship of the mechanic that replaced the part on my car was absolutely superbly done.

Just had Ram truck serviced there today. Been going there for 5 years. They do good work and the staff is courteous. So why do I not recommend? Today, about 10% of staff wearing a mask, even though it is mandatory in California. I am 71 and at risk. I was wearing a mask to protect others, but they do not seem to care about others. They gave me a comment card which said "we want to be sure you are pleased". I am not pleased and will not be back. Too bad; they do good work.

Well I need to start off by telling you that I have bought 3 different vehicles at this location throughout the years. I have NEVER had a worse experience EVER!! I originally bought my 2004 Chrysler Crossfire at your location. this car has 24K miles on it and looks as good as the day I bought it. It needs a new ignition system. I was quoted over $700 for the part and $700 for the labor. I googled the part and its cost is between 80 to 120. WOW!! Talk about gouging!!!!!! Your employee moral is horrible everyone HATES working there, how do I know they are very vocal about it. From your Service Managers, to mechanics, to your inept cashier. Needless to say YOU have lost my business along with my family and friends

Bad customer service.. I brought a used car from Autonation in Fremont with the 90day warranty and the Service advisor doesn’t want to honor the warranty he told me to take it elsewhere

After dropping off my car, I needed to wait for Uber, there are no chairs of facilities set up for the wait; as someone with chronic back pain this is so uncomfortable

The staff was very professional and accommodating. Service was provided in a timely manner. My new choice for all services needed on my Charger!

Great customer service, my girl got what she want it the deal went smooth

Great customer service, helpful and quick

I CAME IN FOR THE FIRST OIL CHANGE ON MY NEW RAM. I THOUGHT IT WAS DUE AT 5K BUT THE SERVICE WRITER TOLD ME IT WAS AT 10K. I HAD IT DONE ANYWAY. THE SERVICE WAS VERY SLOW, STARTING WITH HAVING SOMEONE WRITE UP A WORK ORDER AND THE OIL CHANGE ITSELF. YOU MUST HAVE SOMEONE IN THE SERVICE DEPT WITH A WARPED SINCE OF HUMOR TO HAVE A SIGN SAYING "EXPRESS LANE OIL CHANGE SERVICE". MY EXPRESS OIL CHANGE TOOK ABOUT TWO HOURS.

When in for my first oil change and everything went as expected.

Great customer service, they were very helpful over the phone and got me all of the info I needed prior to visiting. Very happy with our new Jeep!

My service provider Don is the one I have been dealing with for years. He is considerate and careering. He has provided me with outstanding service for many years and I hope to work with him always. THANKS DON

I needed to sell my extra car for cash. The estimate and payment were exactly the same and the timeliness, and customer service was refreshing.

I had a wonderful experience! Don was efficient and the repair was done within the hour 👍

Consistency positive experiences with the service department 4+ years. Greg S. is my go to service advisor.

Great service advisor and helpful through the whole repair process. Thanks Gregory!

Terrible service!!! We brought our Dodge Charger in for service recently. It sat for 3 1/2 days before a mechanic finally was assigned to it, and that is only because we called to check on it! When we picked it up they had on the paperwork that I declined 2 maintenance services, but they were never offered to me! Then as I drove it home I heard a strange sound. We brought it back and discussed it with them. They kept the car and called us the next morning to tell me they lost my key 🔑 fob!!!! Then they discovered what the noise was.......upon the initial repair job they didn’t tighten up all of the screws and bolts on the exhaust system! Oh my lord! I prayed driving home today and I am still nervous driving my car now! To say I don’t have trust in these mechanics is an understatement! 😐🤯

Great price on exactly what I wanted. I am from out of town so had a relative nearby test drive it for me. He gave me the thumbs up and got me in touch with a salesman, Sayed. Arranged an appt for the folowing day and drove up and picked it up. The process took two hours even though I was just writing a check for the vehicle. Probably shouldn't have taken that long. Sayed and the finance guy were so friendly and pressure-free though that I didn't really mind. Great, clean facilities and some awesome vehicles(out of my league) in the showroom to cehck out during the downtime.

Just had my Jeep serviced. Paid $1,600 and they drove it around for me to be picked up. It was filthy on the outside and hadn’t even been washed. After I paid that amount??!! Terrible customer service.

They seem to be unable to update phone numbers in their computer system. The only two times that I had to bring my truck to them, they failed to call me when it was ready. The last one was this last week. The reality of it is that the service lady transposed the last two numbers of my cell phone and blamed it on the computer program.

Excellent service at this state of the art repair facility.

Greg in. Service. Is always great. Very considerate and aware of my time.

This service dealer is the worst I?ve been to. Not because they couldn?t fix the intermittent issue but because they have no clue how to provide communication to the customer. My Jeep was in the service center for 12 days. Took them 5 days of not looking at it to finally reach out to Chrysler to discuss the case # I opened. Which they were told when I dropped off the car how they were supposed to handle, including the manager Brian who was given Detailed instructions on how Chrysler asked my case to be handled. I?m convinced they did minimal amount of work. Car had no codes and clearly if the code reader doesn?t tell them the issue, they have no skills to troubleshoot. The GM of service- Brian. Is clueless and he just refuses to return a call. We called six times and finally got one call back and when he tells you he will look into the concern and call you back- forget it/ he will not!!! I?ve purchased 28 cars in my lifetime and I promise you, due to the poor service we received, we will never purchase a car at this dealership, nor will my current vehicle ever be brought back here They are probably wishing they didn?t send me an invite to review them. I give them ZERO stars.

6 hour wait, but problems solved. Helped with other issues with another car I have that had problems

customer service call to talk to somebody is impossible the don't answer the phone half of the time was on hold for over 15 minutes and still no answer had my fuel filters changed now my truck smells like diesel not a good experience

Jon and Dan in the service department have always been great to work with. They remember me, my truck and they always communicate well. The poor review is due to the management in the service department. My drivers side seat broke over a year ago and it's really not good for my back. I have brought it in over 7 times for a replacement and every time the seat is wrong. I have had to pay for a rental car and been without my truck for weeks while hoping this would get fixed but it has not. I have appealed up the chain to the regional manager and she failed to help me. I spent lots of money on a lifetime bumper to bumper warranty so I would n't have to worry about stuff like this and now this is what I have to worry about. 11 years of great customer experience down the drain. Just disappointing. Anybody know a good lawyer?

Bought my 200 from them. They've been outstanding around recall notices. Appointment made, car taken there, in and out as soon as practicable. If Chrysler still made the 200, I'd likely buy a new one from these people. NOTE TO CHRYSLER: PLEASE MAKE SOMETHING SMALLER THAN THE 300. OH, WAIT! THE 200 AGAIN!!!!!!!

Jon and Dan in the service department have always been great to work with. They remember me, my truck and they always communicate well. The poor review is due to the management in the service department. My drivers side seat broke over a year ago and it's really not good for my back. I have brought it in over 7 times for a replacement and every time the seat is wrong. I have had to pay for a rental car and been without my truck for weeks while hoping this would get fixed but it has not. I have appealed up the chain to the regional manager and she failed to help me. I spent lots of money on a lifetime bumper to bumper warranty so I would n't have to worry about stuff like this and now this is what I have to worry about. 11 years of great customer experience down the drain. Just disappointing. Anybody know a good lawyer?

A sales manager said they would make a good offer as I was a repeat customer. Also, told I picked a good time as their "sale" started that day. Their "Good" offer, with a sale going on, was full MSRP, minus pre-existing manufacturer rebate, and LOW ball trade-in value. If this is how this Auto Nation dealership treats a 3 time customer, I pity a 1st timer. We were not treated this way in 2007 and 2012. On both of those occasions the 1st offer, while high, was respectful. Guess Auto Nation and/or this dealership has changed how they treat perspective customers. I admit my 1st counter offer was reflective of their "good" offer. Finally reached a deal but only after showing how their 3rd offer still had at least a $2,000 profit on MSRP and a very low trade-in value. Have now talked to a couple of golf buddies about their purchase, within the last year, of Dodge/Ram vehicles and they both walked out of Auto Nation Roseville for the same kind of sales treatment. I should have talked to my buddies first then I would not have been surprised as how I was treated. I won't even get into how much they initially wanted to add some running boards. Great truck, very disappointing Auto Nation experience.

I had a very horrible experience. First my credit was ran 5 times when I specifically ask for 1 time espically I have a 828 fico. Then after waiting 2 weeks for car to be delivered I came in sign paperwork and my credit was ran 2 more times and I called talk to Tiffany head of finance she was apologetic about it. Then my car was deliver with new scratches and I talk to Tiffany and she told me someone from serviced department was going to call and no one has since?!! So I hav e taken the car to a body shop to have it worked on. So needless to say I?m very unhappy!!

Greg and staff always do it right. And on time. They?re always courteous and explain the issue and listen to my needs.

Went in for a check engine light. Was told I had to replace all fuel injectors @ $10,000.00. Said I couldn't afford it at that time. They then said I only needed to replace one. Took it to another shop and all it was a MAF sensor that needed to be replaced.

Came in to check out the new Scat Pack Wide body and had one of the best car buying experiences I've ever had. The sales man Will Winchester was very professional, knowledgeable and motivated to help me get where I needed to reach a deal. He made sure the vehicle was detailed, fill up the tank and he personally delivered it almost an hour away to my house. Thanks you!

Came in to check out the new Scat Pack Wide body and had one of the best car buying experiences I've ever had. The sales man Will Winchester was very professional, knowledgeable and motivated to help me get where I needed to get to reach a deal. He made sure the vehicle was detailed, fill up the tank and he personally delivered it almost an hour away to my house. Thanks you!

Auto Nations Jeep dealership did my recall and did a fantastic, quick repair. Thanks to John Bottarini, who was the service technician. His skills and customer service demeanour was second to none. He should be commended for his excellent customer service attitude.

I had a great experience going through the Express lane for oil change and routine service! Very nice, helpful,?professional and quick!

I brought my vehicle in for a recall-related repair. Both when I had called to make the appointment and when I brought it in that morning at 10:45, I was told that it should only take "a couple of hours". After two and a half hours had gone by, I called to check on the status. I spoke to a very nice lady who went to check with my service advisor, and then came back to tell me that my service advisor was busy at the moment and would call me back. Forty minutes later - so just before 2 PM - I hadn't heard a word, and was about to call again when I finally received the text I had been promised that would apparently let me know that my vehicle was ready. The text took me to a webpage detailing my vehicle's inspection results and recommending several URGENT, very expensive services to be done while they had my car. I declined all of them and submitted the form... and the page told me that my car would be ready in another three hours, by 5 PM. So back on the phone I got. I talked to another very nice lady who actually got me transferred over to my service advisor this time, who told me that the 5 PM time on the webpage was for if I had opted into any of the other services, and that my vehicle was now ready. I thanked her, but told her that I now had to get to a doctor's appointment - to which my husband had to drive me, since I still didn't have a car. The pickup process after my appointment was fine. Again, everyone was very nice and friendly, but I will still never go back. Oh, and the promised time on my invoice? 12:15 PM.

I was pleased to have my oil change/ tire rotation performed at Auto Nation in Roseville. They got me in/out in under 30 minutes. The staff was friendly and professional. I will definitely use their services again.

Tks for finding my dollar. ??? Thanks to the service mgr. Thank you for finding my intermittent troubles.

Gregg Stebbins is great to work with. Always responsive, even when it’s a last minute request. Quick to help diagnose the service needed and whether my service agreement covers it.

Have your service reps return calls and stay in communication when you are have a car in service. Terrible communication. Have purchased 2 cars from you and will not be buying another.

Brought by Jeep in for a Check Engine light. I knew the issue, I have a code reader and a small service garage told me it was going to be $1500 to fix. I brought it to the dealership because I wanted it to be done by “experts”. It was twice the price but I figured it was good to have the dealership perform the repairs. I was informed it would be ready on Monday. On Tuesday I had not heard from them so I tried calling. Do you think I could find someone that knew what was going on. Left several message with the service rep and the service manager. Even has the receptionist trying to find someone that could help. No luck. Finally, after hours of trying to contact, I receive a call at 5:30p saying the Jeep is still being worked on. I was going away and needed my car for travel. After complaining getting worked up, they agreed to provide a rental and said they would be in touch while I was away. 3 days later no word. I had to call again and leave several messages. 4 hours later I finally receive a call that let me know it was ready. Terrible communication, terrible customer service. Especially for someone spending $3000. We have purchased 2 vehicles from Roseville Dodge and will not be buying another. The experience with the service department left a bad taste in my mouth and is inexcusable. Hoping the Service Manager, the Dealer Manager, the Owner read this. A happy customer tells 3 people, an unhappy customer tells 30.

Very friendly service had a little wait getting in

Had my car for 5 hours and did not even start on service! I had an appointment at 8:30am showed up at 8:17 to drop it off on time. Never received a call or text, tried to call service dept several times with no answer so drive down there and they told me they hadn?t even started on my service! Also, tried to sell me a new set of tires with scare tactics! Horrible service! Won?t ever go back and won?t buy another vehicle from this dealership!!!

Todd is fabulous and does a great job. I frequently take my car for servicing (should say scheduled maintenance) and it?s done with great care and professionalism

Great service, will certainly return when service is needed

She provided "Excellent Customer Service". Facilities are very nice in the waiting area with coffee and tea provided.

Express oil change is really express. It is by far the fastest and best oil and service I have ever had. Thank you

Greg is always extremely helpful and friendly. We feel like they care about the satisfaction of the customer.

Great service provided by everyone at the dealership. Would recommend this dealership to friends.

As I write this Autonation still has my Jeep and I have been trying to get an answer as to when I will be getting it back since Saturday. I brought my Jeep in to fix some front bumper issues that were agreed upon at the time of sale. I live 2 hours away, and drove it down two weeks ago. Last week when I was told everything was fixed I drove down and the paint work had not been completed (I was told it had). I found out the I had actually been lied to by the salesperson during the transaction. He had told be that the front bumper had never been repainted when in fact they had painted it just before the sale according to their own records. I wasted a whole day traveling and waiting for a resolution to the problem and returned home without my vehicle. They have currently had my car for two weeks and I have been trying to get an answer to when I will get it back since Saturday and still have no information. Terrible service experience.

Yes, I have always had excellent service from all the staff at AutoNation Dodge. It is so easy to make appointments and to know that when I get there I will be greeted immediately. Every step of the appointment has always met my highest expectations.

When I went in, John was very very helpful about everything he joked around he made the mood better. But service I went in for 3 things Head light was out Loud whine in front of engine Stall when come to stop They fixed headlight Didn?t fix the stalling Finally the worse of all I?m a entry level technician so I told John I?d probably fix the whine on my own They said it was a powerstreering pump going bad so I replaced the pump and the whine was still loud and clear so the misdiagnosed it replaced a part that didn?t need it

Greg is an outstanding Service Advisor. I would rate him 5 Stars.

We had an issue with our new Ram 2500 Laramie and they checked it out and realized our brand new truck had a faulty drive shaft. We had noticed a vibration whenever we drove under 70 miles an hour. At first they tried balancing the tires, but after test driving it, the mechanic still noticed the vibration. He called and notified us that they needed to order a new drive shaft. We were pleased that they took the time and effort to find the real cause of the vibration. Our truck drives smooth now at all speeds. We highly recommend their service department.

service provider outstanding (Don), caring and concerned

Took my Chrysler 300C Platinum in because the heater no longer worked on the driver side. Was told it was an actuator that needed replacing. $500 bill. Drive the car away and the next morning realized that it only blew hot air now. Called immediately but couldn?t get in for 5 days. Took it back in and they stated that the regulator needed to be reset. And then when finished, all dome lights were on and would not turn off. They hit the dimmer dial and turned it all the way on. More delays because I didn?t realize what had happened. Originally took it in for recall issues and the heater. Will not be going back.

So I came to the dealership to test drive and look over the Jeeps. I had the best experience with Dominick Perez. He is the Internet sales manager. He was very responsive with all my questions and concerns and continues to check up on us and our purchase "2019 Jeep". We cannot express the ease of everything and how knowledgeable he is regarding the whole process. Would totally recommend asking for him if you are wanting to purchase a vehicle from here. He doesn't do just Internet. That's a win, being internet pricing is usually better, so you know your getting the best deal ever. Happy Shopping~

Bought a used 2012 JKUR in November. Had it 1 day and the check engine light came on for the Emissions. Ended up being the ECM control module. Not sure how it passed smog if this module was bad? However, they fixed it no charge and i was without my jeep a day. On Day 7 of owning my jeep after the first rain, the inside floor boards of the jeep were filled with about 1-2" of water. We had to scoop the water out with a cup it was SO much water. It was a Sunday so i dried it out in my garage and took it back in to the Service Dept on Monday. I went until Tuesday when i got a call that it was my Freedom Top seals and Service Dept would see if the Sales Dept or Warranty would cover it. On Friday i finally receive a call and they want me to pay for 50% of the cost to replace the seals. It would be $1000 total and my share would be $500. Yeah... at this point I'd owned my jeep for 12 days and it had been in the shop 6 of those days. The dealer claims to do inspections on all it's Pre-Owned vehicles which includes seals, leaks, sun roofs, windows etc. This clearly would've been caught during an inspection or even during the car wash. 2" of water is ALOT of water!! We had to go into the dealer to speak with the GM who didn't speak with us and handed us off to a Manager. It took me crying in their office and arguing for them to even agree to pay for what should've been fixed prior to this jeep being on the sales floor. This was a pre-existing condition, not a warranty issues that your staff missed during inspections. Why??? Mind you these parts cost $38 on Amazon so why the $1000 cost in the first place? So my vehicle was finally done on the following Monday. 15 days of ownership and i had only had it in my possession for 6 days. They say it's water tested and ready to go. All seals replaced, even door seals. They also give us an inspection sheet for fluids and the differential oil and brake fluid need immediate attention. For a jeep I've driven 6 days... it has immediate needs for fluids that they never changed before selling.... We take it home and water test it ourselves with the hose on a light rain like spray... it's still leaking. Flowing down the inside passenger side near the seat belt. We take off the Freedom tops and not ONE seal was replaced. They were old and soaking wet. There were even bolts loose they would've saw IF they took the freedom tops off. SUPER frustrating and at this point we might as well handle it ourselves because i cant be without a car for another 9 days NOR do i want the anxiety of having to fight them for what is ethically their responsibility to handle. They sold us a vehicle with these issues. This didn't just happen in the 6 days i drove it. This was such a stressful purchase when it didn't have to be. So now we are 3 weeks later and we go to change the brake fluid and differential oil on our own this last weekend and GUESS WHAT?? They're brand new... nothing is dirty or needing immediate attention. Fluids are all clear. Wow.... I wouldn't trust this dealer with my jeep ever again nor would i ever purchase a vehicle from this dealer ever again. I will be taking my business to a different Jeep dealer. Nice job taking advantage of your customers and of course i have photo proof of everything. Very very bad customer service. Saying the leak issue is resolved and saying fluids were dirty when they were not... I felt i needed to share so others could be aware. When i told my other Jeep friends my issues, none were surprised. Apparently this dealer has a very poor reputation in the local Jeep community. I learned the hard way.