Recent Reviews from AutoNation Chrysler Dodge Jeep Ram Roseville

I was so disappointed in my last experience trying to get my Jeep serviced. I took it in on a Wednesday mid-morning without an appointment. I was told that it may not be until tomorrow that they would be able to diagnose - not a problem, I didn't have an appointment. The next day, surprised that I hadn't yet received a call, I called at 1:30 to try and get a status update and to try and get the issue resolved as I needed my vehicle. Greg, the service advisor, told me the tech looked at it in the morning and he'll get the notes and call me right back. Over 3 hours later he finally called back. (He finally called after 5:00pm on Thursday when the tech looked at it the morning?!! He apologized for the delay then proceeded to tell me if I was ever interested in trading in the Jeep, now was the time because the repairs totaled $6,000. It's a 2008 Jeep that I took in for a coolant leak. They combed through it and came up with *everything* that needed to be repaired. I kindly asked him if he could possibly call my husband as he would be able to take care of most of the repairs he quoted (repair brakes, change brake fluid, fix a hose, etc.) and would know what was immediate that we would need repaired.. Greg agreed to call my husband but didn't. The next day, Friday, when I, nor my husband, didn't hear back from Greg, I called at 10 and then again at 10:45 and left him messages asking for him to please call me as I really needed my vehicle & assumed I would have been able to have it back AND repaired by this point. I finally decided just to go back & get my vehicle. Greg finally called me after 11 and I let him know I was on my way to get my vehicle. Greg kindly went through the diagnosis with me and explained the repairs. While they indicated by red, yellow, green for immediacy of repair; and given that they carefully combed through the vehicle for any repairs, I didn't have a good comfort level of how critical the repairs were. Is an engine mount that is listed as 'soft' really an immediate repair? Is a broken exhaust manifold bolt really an immediate repair? Don't know if Greg was just a really good sales guy and trying to get $6000 out of us, or if they really are critical. I'll find out when I take it elsewhere to someone who can call me back AND actually fix the car within a reasonable time frame. Super disappointed because I took it to the dealer for repair thinking they would be reliable and fast. Nuh-uh.

Kimberly McCowen May 14, 2018

In September 2017 I was in the market for a newer Camaro, I found one online that seem to fit the bill. I ended up buying a beautiful 2014 Chevy Camaro for $18,500 ( $23,400 after taxes, LIc, and extended warranty). I was as happy as can be aside from on my way home, when down shifting into 2nd, it would pop out of gear, I contacted the salesman about it and he assured me that the car had been gone over by their top notch service team and there was nothing wrong with it. Going through the dashboard settings I found that the OIL LIFE said that it was only about 50% remaining, I once again contacted my sales guy and he promised me that there was a complete oil change done when they got the car in and that their Service Tech forgot to reset the oil life gauge. Like a fool, I took his word for it just like the issue with 2nd gear. Fast forward 7-8 days, 2nd gear was getting worse and worse so I again called and they told me to bring it in so they can look at it, so I did. Their Service Tech test drove it and confirmed there was something major wrong and I was told that because there was still a manufacturer's warranty in place that Id have to take it to Chevy, which I did and they had it for 10 DAYS because they had to rebuild the transmission!! So that issue was fixed BY CHEVY. Fast forward 2 months to 10/21/17, as I was getting ready to leave to L.A. for the weekend, the Oil light popped on saying that the oil level was low and to check it, I did and THERE WAS NO OIL!!! There must've been the bare minimum ( just enough to keep the oil light to be triggered ). I contacted AUTONATION DODGE and they told me to bring it in and they would give me a FREE OIL CHANGE and do a 120 point inspection, which they did and RE-VERIFIED that everything was good and also verified that there was NO OIL LEAKS AT ALL. I told them that I was very concerned about what damage could have been done from driving it for 2 MONTHS with an extremely low oil level and since this is how they sold it to me, what I wanted was some sort of letter stating the situation and that if anything happened internally that they would take care of it. They said I would have to speak with THE SALES MANAGER which I could tell right off the bat that he was going to try and deny all fault, WHICH HE DID!!! When I tried to explain to him that all I wanted was some sort of letter addressing the situation, he told me " I can't do that". He said, " I don't know what happened between the time you took the car and now..... I DON'T KNOW HOW YOU DRIVE IT". I was extremely insulted by his statement and informed him that I have had NO TICKETS OR ACCIDENTS IN 25 years. He then repeated himself and I told him that I am VERY INSULTED and shocked by his statement and at that point he said," YOU CAN LEAVE, This conversation is over"!!! I was floored. I told him that I would be writing a review on both YELP and YOUTUBE and he said," I don't appreciate the threats". I told him that its not a threat, its letting people know EXACTLY how you AND DODGE Treated me after giving them $24,000, He said, that was a threat. At that point, I left so angry that I was shaking. I have NEVER BEEN TREATED SO HORRIBLY BY ANY COMPANY. AUTONATION DODGE will treat you like a king until they get your money and then they will treat you like a thorn in their side.

Paul Parker Oct 30, 2017

Ok. Upon further review. It's clear that the only service performed here was FRAUD. MY OIL HASN'T BEEN CHANGED, AND MY TIRES HAVEN'T BEEN ROTATED. Both were charged for and paid for. My next call will be to BAR. Ok. You gotta follow this one... This is a (not so) quick story of an oil change story in my household.. How exciting right? Well.... For those who don't know, we recently bought a beautiful new Dodge pickup with that fancy little diesel and the extra cab. We love it. (The purchase was another adventure that I saved you the details of) Ok the oil change: Me (a month ago): "Honey, we need to make some time to get the oil change done on this thing, pretty quick. we've driven the snot out of it and the computer is saying it's almost due." Her "ok no worries, we'll get it taken care of." Me (a couple weeks later) "hey, we need to get the oil changed, we're out of time. I can make time to run it to Speedy Lube. If I take it, I think we can get out of there without getting reprimanded and guilted for waiting until the service was "actually" due." Her: "NO WAY! We paid way too much for that truck to let those guys work on it, I'm taking it to the dealer!" Me: "it's an oil change, not rocket surgery." Her: "I know but still. I want to take it to the dealer." Me: "Ok, that's probably a good idea. We can have them adjust the way the driver's window closes too hard, tire rotation, and there's a piece of trim that needs to be re-stuck, it's a little loose. Besides, they can make sure the firmware is up to date." A couple days later... Me "When were you planning on taking the truck in?" Her "I have an appointment". Me "fantastic!" Her "in two weeks. It was the soonest they could get me in" Me "two weeks?".... "It's not rocket surgery." Her: the "look" Today is the day! Time for the long anticipated oil change! So she has this big, super well-thought out plan (she's had two weeks to plan after all). Drop off the truck, catch a ride to get her hair done, then, near the end of the day, she can have me pick her up and run her back to the dealership to pick up the Karr carriage. Great plan! Enter Murphy. Between my appointments I get the text: Her "what else needs to be done besides the oil change and the tires rotated?" Me "that window thing, check the firmware, the wheel well moulding, and I have a weird feeling.... Make sure they reset the "oil change due" message." Her "ok, thanks. (A little snarky) And I'm sure they know how to reset the oil change indicator." Fast forward to 5:05PM. TEXT: Her "I'm ready and the truck is done" Me "On my way!" Pick her up, off to the dealer before they close and drop her off. Me "love you. See you at home." Her "love you too, ok." So on the way home (20 minutes later, but thinking she is somewhere right behind me) after such a long day, I call her and ask if she wants to meet at the local awesome dinner place. Her "I'm still here." Me "what's going on?" Her (chuckling)"they lost my key, and now I think they may have forgotten me." Me "you're unforgettable." As I hear a female voice approaching her in the background and an unintelligible conversation my bride is having... Her "you heard that; right?" Me " no, what's up?" They um.... Ran over my key fob.. Me (chuckling) "what?! How does that even happen?" "You said they called and said your truck was ready, right?" Her "um. Yeah."....."anyway, she said it'll be a couple minutes, then I'll be on my way." Me "coolio. See you in a bit." .....................(20 minutes)........ Me (text)"where are you" Her "they changed the battery in the fob, but it doesn't work" Me "really?! No kidding? They RAN OVER the key fob, but changing the battery doesn't somehow magically make it work?!.....I'm shocked!" Her "I know...right?!" ...................... Her (text) "they're replacing the fob and have to reprogram it. It'll take about 20 minutes." Me "I'm starving." ............20 minutes later........ Her (text) ok, wrapping up... One issue." Me "what's that?" Her "your fob won't work anymore. They needed it to reprogram them at the same time. You'll have to bring yours in to get it done too." Me "seriously?.... You know..... I have that fob in my POCKET. Um... If they needed it, it would have been super simple to leave it with you...... I mean..... When they called and said you're all set, they didn't know that they'd RUN OVER your fob and this might be an issue?" Her "I know." Me "is it going to be another two weeks to get another "appointment?" ............................. Her (call)"ok, I'm on my way! I'll pick you up and let's go to dinner!" Me "awesome! See you in a few. Did they fix the window and the wheel well moulding?" Her "window is fine. They didn't fix the wheel well moulding. They don't normally have someone there that can do that sort of thing." Me "it's double-sided tape. Is that a specialized field?" Her (chuckling)" I don't know." Me "how are you feeling about the competence of those speedy oil change guys now?........ok, I'll see you in a bit." Awesome. She shows up, now we can get back to our life for a minute... After all, our youngest just attended her very last day of high school today. We need to celebrate! She gets home, we grab our stuff and out the door we go.. Me "let's take the truck and enjoy that hard-earned oil change!" Her "absolutely" So we load up, buckle up, fire up..... And can you believe it? It STILL SAYS THE OIL CHANGE IS DUE...... Lesson? Don't use Auto nation Dodge Roseville's service department. Last time I tried to, it was for a warranted oil pressure switch in my car... They couldn't get me in for... Two weeks. I showed zero oil pressure and needed my car. It cost me $500 to have it towed and repaired by..... speedy oil change... It shouldn't have cost me a penny..... If my local Dodge dealer were competent. But they aren't. At all.

Russ Karr Jun 1, 2017

Bought a brand new vehicle here last February. Salesman was impatient and irritable. We knew exactly what vehicle we wanted, and it was just a matter of deciding how many bells and whistles we wanted on it. He was just so irritated that we didnt settle for the ones without power locks/windows, and that he actually had to search stock for the features we were looking for. He was completely bothered that we'd even mention a lower price than what they had it listed as. He refused to go back and forth about price so we asked to speak to someone else, which I guess was his manager. The new guy was kind and we spoke for a bit and decided on a price, then he sent us back with the first guy, the salesman, a bigger, middle aged white guy. He was just so short with us after we had gotten a lower price. Finally, we were sent to financing and actually had the coolest guy help us. I wish i could remember his name. After all is said and done, they say our first oil change will be free and that all systems will be updated for free each time we bring our car in to be serviced or checked. FF to this year, we just got the change oil light on. I pull into the fast oil change lane and sit there for almost 10 minutes without being addressed. So i got out and went in to ask if I'm supposed to wait in the car or what. They point me to a guy named Dan outside, so I ask him where I'm supposed to start. He says with a smirk that he'll get to me when he can and I should wait in my car...ok. Dan finally comes up and is in a total rush, no greet. I tell him I came for a complimentary oil change which made him seem annoyed for some reason. I also told him my heater/ac has been acting up. He cuts me off to say he doesn't deal with that and I'd need to switch lanes or make an appt, then goes on entering info. After a minute I let him know my navigation system needs an update, and he shut that down too, saying its not included, and I'll have to pay, and he doesnt even deal with that anyways...I told him it was supposed to be included in any service and he says no its not, and that i can speak to somebody else about it. This guy obviously cannot be bothered. So i ask inside and they say its absolutely included, and they double checked for me, and went to inform Dan. They said after the oil change , they can do the update. I agreed. 2 hours later, Dan brings me my keys and paperwork. I'm assuming everything got done, but he says the oil change is complete and that I can speak to somebody else if I want the updated nav system because its a separate charge. I let him know that 2 people already confirmed that its free of charge and I was under the impression that it was already being done. He asked who i spoke to, so i told him, and he got a look of disbelief, walked over to the other employee, and said that he wasnt going to do it and that if i wanted my system updated then that other employee would need to put the order in his own name and take care of it himself. Dan walked off with an attitude and that was the last i saw of him. Gee, thanks Dan. 2 hours for an oil change, after i saw my car being pulled back out of the shop after only about 40 minutes. No system update, and no a/c check. Everything was "no" because Dan "doesn't deal with that". I asked how much longer I'd have to wait for an update, and they said another hour and a half. I don't have am entire day to waste at a dealership, i had to get my son from school so I ended up leaving with no update. This will be the last time I go to this dealership. I drive almost an hour and a half to go there, and I refuse to keep making the drive just to be treated like crap. I'll take my business elsewhere.

S mtz Mar 24, 2017

I called and then went in to test drive a low mileage vehicle that was exactly what I wanted. The original sales person was not able to be there that day so another took his place. At the time I had a check that I had just deposited in my bank and it had a 7 buisiness day hold due to the size of the funds which I had informed them about and the original sales person assured me that this was acceptable. I explained the situation to the new salesman and gave him an exact date that the funds would be available. He too assured me that would be fine. I made the decision to purchase the vehicle after a test drive and made the down payment to hold the vehicle until my finds were made available to me and made certain that everyone involved knew that I was both waiting for those funds to clear and that I was paying for the car in full at that time. No financing was required. I must make this clear. EVERYONE involved knew the exact date that I would have my funds available and each (including the finance lady that took my down payment) either assured me that was acceptable or remained quiet about it. I called ahead on the day I was to recieve my funds AND my car to be sure that it had it's detailing and all needs taken care of and was ready to be picked up... only to be told that a hold period only lasts 5 days and that on the 5th day my car had been SOLD. Absolutely no one had said a word about this and every one of them assured me that my timing was acceptable. The original salesman may very well not have been told that I had made this arrangement but I can only assume that as he was aware prior to that day. As this particular vehicle had specific attributes that I was looking for and is not easy to find in a low mileage used car it has been difficult to find another. I will also add that all 3 of those involved were told that in a few short months I am planning to special order a brand new and much more exotic vehicle through them from the dealer. But with ethics like that it just won't happen. Both sales are going elsewhere.

Eric Ryan Mar 19, 2017

Stay away! I was a potential repeat customer, and former salesman at Royal Gate Dodge in Ellisville, MO. I was in the market for a third vehicle, I bought my laramie from here, and my wife really liked the new jeeps, so with pre approval from my credit union, and everything in hand. Here comes the bad news. Upon arrival. Ill leave his name out, but a skinny bald man, who was my previous salesman, was smoking out front, as mt children and I entered, he didnt even acknowledge or greet us. We went inside had to find someone in the back. A young man named Justin came out said he was in charge of internet sales. Great! I had a printout of exactly what we wanted with the stock number and vin. He confirmed it was in stock, but could'nt find it. He looked at a overflow lot, but couldnt find it. He said come back another day maybe we will find it....okay..as a former salesman, they weren't busy at the time. I would have made another attempt to find the vehicle, but, we seemed to be interrupting him, so without them filling so much as a up card, we went on our way with our car shopping. Came back the next day, after attempting to find the same model in Folsom and auburn, Ali in Folsom was very polite, but they sold out of that model. The Auburn salesman had a red one, but we wanted grey. So again our young hotshot, was swinging his feet back and forth on a back office desk, again no one greeted us. When he say me heading strait for him, I asked him, if he located the jeep. He strait up said he forgot! Hmmmm, great effort Justin. I told him Folsom jeep was out of stock, but shot me a price, as did the auburn dealer. He said, in a smart ass way, i'm not going to touch that price, good luck with that! Ummm okay....we stopped next door at the Honda dealer, again were shopping for a third vehicle. No hurry, but its Presidents day weekend, I'm off. So i got out if the car ran up to a new crv. Another young salesman approached, I thought here we go again, but Jordon from the Honda dealer was very polite, and not pushy. Having been a salesman, knowing exactly what was gonna happen, with the back and forth, and how much hold back was on the vehicle, I told them what I was gonna pay. Jordon stayed with us till midnight, I drove off with a 2017, Honda crv in grey. Bottom line don't settle, your'e a valuable customer. Don't be treated like crap, at the Dodge dealer, from curb appeal, ti the smoking in front if our small kids, on the front entry ramp, to bot being greeted, to being felt like i'm interrupting. The lack of effort and follow through, by Justin, was unacceptable. If I was the G.M. I would not stand for it. Having been in sales at Missouri's 5 star dealer, I was embarressed for them. Good job Honda, for taking the extra effort. Matt O.

Matt Overton Feb 20, 2017

I've had an awful experience so far. Two years ago we bought a Jeep Patriot from a dealer in Reno, and ever since we bought it we have noticed major transmission problems. Since then have moved to Roseville Ca and taken our Jeep twice to the dodge dealership in Auburn. Only to be charged $200 just to have them look at our Jeep and say "Theres nothing wrong with it. Thats just the way it is" and they dismiss us. Well my husband is now joining the Army and leaving for boot camp in a few weeks. I'll be left to raise our 6 month old and 1 1/2 year old girls by myself for 6 months. So he wanted to buy me a bigger and more reliable car (since every time we drive the Jeep we feel like its going to die any second). We went to Carmax in Roseville and they told us they would only give us $4,000 for our Jeep ( which we spent $15,000 for) because the transmission problems are so bad, and the 4wd isn't engaging. We've also been to two other places and they offered us even less than that. All times we were told to go back to Dodge and make them do something about it. Cause even those people who drove it around the block can tell its completely unstable. So we decided to go around the corner to AutoNation Chrysler Dodge Jeep Ram Roseville. From the moment we walked in the door we could feel just how much they cared. Which by that I mean there was no way they could possibly care less. We went up to the desk and the man asked us what we wanted (pretty much just like that). I told him our story, how our car is still covered by warranty and every dealership we take it to won't give us anything for it cause of the transmission problems, and that we need to get it fixed before the warranty is no longer valid. He basically said "Yup. Thats how all Jeep Patriots are. I've had three in here so far and it didn't end up good for any of them" Me: "Well we keep getting told to bring it back to Dodge but nothing ever comes up when they run the tests and they keep saying theres nothing they can do and that nothings wrong." Him: "Yeah theres nothing we can do if it doesn't come up on our machines. But we can check it again for $175.00." Me: "So I have to pay $175.00 just to have someone drive it? Drive it down the road! As soon as you start driving you can tell somethings majorly wrong! It hesitates WHENEVER you speed up. It whines when you go up any kind of hill (Especially in the mountains). And when we put it in 4wd it doesn't click in! It slips all over the place. Him: Wow calm down! Can I just have your keys?" Now at this point Im standing there bawling in front of everyone. I felt so alone. No one cared. And no one wanted to do anything. Does anyone have a heart anymore? Good Lord! Im soon going to be a single parent with two babies and everyone at dodge just cares about the money! All I want is someone to freaking fix our car! And now since its taken so long and everyone keeps turning us away and dismissing us, our warranty will be up next week. And I'm going to be stuck with two babies and a car that could break down at anytime with no one here to help me. Well I decided to give them a chance ( cause what else can I do at this point?) and leave my car and have them run their test again (for the third time) If nothing comes up on their machines again I'm going to either get ahold of the Better Business Bureau, get a lawyer, or a news station. Whatever I have to do. It just isn't right to leave a mom with two babies in a broken car. I don't care who you are. Have a heart! There's so much more in this world to care about than money!

Abigail and Christian Scholten Feb 4, 2017

Jeep stopped in traffic full loss of power. Towed to wonderful Five Star Auto who diagnosed for free and said loss of communication system only Jeep can fully diagnose and fix. Towed into AutoNation. After a 5 day wait I had to call in to Jeep myself only to be told it was a loose battery cable and was ready to go. Despite informing them that was impossible, had personally checked cables, Five Star Auto also, technician Dave Larrabee insisted battery cable. Also despite my telling him the car never lost battery power through lights radio Windows console readout and displayed an error message about shifting to park that if you Google it is common in 2014-15 Jeep Cherokee Sport. Easy to find issue. Still insisted battery cable. Picked up car. Made it two blocks down the road. Car lost power again while driving. Nearly caused accident in front of dealership. Management did show good impression of being concerned and offered loaner car. Discovered on my own this Jeep had recall that service technician had failed to bring up. Called to inform recall match car failure exactly. Recall was for transaxle wiring repair. Recall stated loss of motility power while driving. Read out error will show shift to park. Identical to issue my car was experiencing. Called Dave Larrabee and went into dealer in person with recall notice in hand. Left after very condescending experience. Informed him recall notice said should dealer refuse replacement for any reason contact National Auto Safety Hotline in mediately as this defect can cause a crash. He said he would have to talk to his boss. To discuss a federal recall mandatory repair? Called several days later and was informed car was simply low on oil?! Low on oil does not cause car to come to screeching halt while driving. Nor explains readout error on dash. And regardless recall repair is Federal mandate so even if this experienced service technician actually thinks a car will stop dead in its tracks from being low on oil, recall is still in place and he failed to repair. Wants to put me back in a vehicle that is federally mandated as unsafe to drive. And not that it matters, but latest Jiffy Lube was early December on nearly new 2014 vehicle. Low on oil not likely, doesn't cause that kind of vehicle behavior nor does loose battery cable! And recall is mandatory so no place for debate. This driver's safety on the road as well as the safety of all those who encounter my unrepaired car apparently of no interest two service technician Dave Larrabee. Only reason for posting this review is I'm having a hard time going over his head and Jeep at least seems to care about publicly poor reviews. If not death traps being released to drivers in federally mandated undriveable condition, but hey at least the oil's topped off a little. One last item. Despite a letter showing dealer responsibility for all costs, Dave Larrabee also refused reimbursement for $170 diagnostic once recall was discovered. Letter states plain as day if dealer refuses to cover costs please contact immediately. Showed it to Dave. His response was, "well how am I supposed to cover the cost of my diagnostic?" Take it up with Jeep Dave. When the company you work for itself issues correspondence saying repairs are covered, the technician doesn't revoke coverage. Summary. Important safety recall describes exact error experienced in car. Loss of motility power. Read out shift to park. Technician insists it is loose battery cable then low oil causing car to come to screeching halt? Refuses recall repair or recall repair cost coverage issued by Jeep. Sends deathtrap back onto road unless management gets involved. Anyone concerned? Perhaps just waiting for the future lawsuit after double negligence causes fatal accident? Or we could back up and do this the right way, repair the recalled malfunctioning systems, cover the cost as Jeep and the federal government require and show a little concern for Jeep drivers and anyone near them staying alive.

Amy Bartlett Jan 30, 2017

I took my Jeep to them on Jan 15th with an issue of water leaking into my driver's front and rear floor boards. I was told that this is an issue that has recently surfaced with my type of vehicle. The service advisor said that they knew how to fix it and that they would have to take the interior apart to dry out the carpet. This should be completed by Thursday or Friday. They sent me to Enterprise to pick up a rental that they paid for. So I get the Jeep Patriot, worst vehicle ever, but that is another story. I called the service advisor that Thursday and inquired about my car. I was told the carpet was still drying and should be ready on Monday of the next week. I call back on Monday and the service advisor is off that day and no one has a clue what's going on with my car. So I go there on Tuesday only to be told that the carpets are still drying and should be ready by Thursday (again). I asked what they were doing to dry the carpet. I was told it was out of the car handing with a (as in one) heater on it. At this time I looked at the FB page for AutoNation Jeep and to my surprise, I see all of these really bad reviews regarding the service department and the lack of help from the Service Manager. Thursday comes and goes, I get no phone call from anyone at Jeep. So I call Friday morning to speak with the service manager! They transfer me to his phone, to which I left a voicemail. I decide to go to the dealer on Friday and talk to the service advisor l and ask what is going on with my car. AGAIN I was told the carpet was still damp and would be ready on Monday!!!! I told him that I was not happy due to my vacation has been interrupted by this inconvenience of them taking so long to fix my car. So today I called to find out what's going on with my car. I get transferred to the Service Manager yet again, but get his voicemail which worked so well the first time. So I immediately called back and asked to speak to someone about my car. The lady on the phone said the service manager was just there and now he is in a meeting and would call me when done. I waited for an hour and no call, so I got dressed and drove to Jeep. I walk in to the service area and asked the guy if he could tell me what's going on with my car. I explained to him that I was going impatient and dismayed by the service I have been getting. I told him that my car has been there for two weeks and it shouldn't take that long to dry out carpets. He looks at the computer, tells me he has to talk to the tech. So I wait for about 25 minutes. He comes back and tells me my car was finished this morning. YET NO PHONE CALL from anyone!!! I finally left the Jeep dealership after being there for an hour and half!!! I will never go back there again for service!!!

Ulysses Goose Simmons Jan 30, 2017

Do NOT go to roseville dodge in the automall to get service...seriously worst ever. Here's my last week: TUESDAY-drop truck off at noon to get looked at because water is leaking out of the drivers side "oh shit" handle, told we'll get a call in a couple hours TUESDAY around 4- I finally call and no one picks up, I show up IN PERSON and they tell me they can't find the service advisor, he left because he's sick so my car hasn't even been touched so they give me a rental WEDNESDAY- hear nothing, I call around noon and leave message, they call me back and tell me "are you sure it's leaking?" � yes, obviously. I show up around 5 to get car seats out the truck, I open the door and voila! It's leaking. I'm told they'll get someone out right away THURSDAY- I hear nothing FRIDAY- I get a call from the service manager saying they figured it out and they had to order a part, it'll be there Saturday and done Saturday. Yay!! SATURDAY- hear nothing, I call at 530 and get told "the part came in at 3 so it didn't get worked on" I ask where my advisor is, apparently he still hasn't shown up to work and is MIA SUNDAY-closed MONDAY- didn't hear anything, called and left a livid voicemail for the service manager TODAY- get a call at about noon from the service manager saying everything is done and they didn't a free oil change for me. We go and drop the rental off and go to the dealership and we get "ohhh looks like they didn't close the invoice out so we have no idea if it's done and we can't release it until we get the paperwork from the manager you're gonna have to come back tomorrow"...thankfully instead of making us go back to enterprise they gave us a car off the lot. TOMORROW- who knows if I'll have my car back!! �� I will say the main fault lies with the service advisor dan orum who went MIA and didn't communicate with anyone. Everyone else I talked to was super nice and did what they could to help but this last week has been hell with this whole thing.

Megan Fragoso Jan 24, 2017

It was okay the sales people were okay the problem came after delivery which mind you the delivery was not done right literally came out and said here's your truck left me at the service department with the service Tech airless tires because the pressure lights are on I got it on the road on the freeway and it started shaking vibrating I called them went back they told me to wait till Monday and to drive it and it should go away I waited till Monday the vehicle was still shaking when I hit speed 65 or 70 they didn't clean the vehicle very well wipers smeared anything that was on the windshield including Rainwater so they had to be replaced under the head was full of dirt or dust and spiderwebs mind you this is a brand new truck 50 miles on it that I paid $40,000 for we had the truck for a total of 4 days two of which it was in the shop they called me the second day and said that they could not figure out why it was shaking and I continue to drive it and it should go away I told them that it needed to be fixed the sales department said that they're doing me a favor putting new tires on it and mind you this is a brand new vehicle I wouldn't go to dodge again two times I've got two trucks there and both times I've had problems this time they didn't even offer to compensate for the time or headache of me having to lose out on work and keep going down there to dodge and then they turn around and say well we gave you a good deal on it which it really wasn't I worked at car dealerships for years I know what should have been done and what should have been done they sent the vehicle out needing 8 software updates and recalls needed to be done which is illegal and the last straw was the fact that they were saying they were doing me a favor by putting new tires on my brand new truck again I wouldn't go to autowest dodge Roseville call daycare is moving cars they don't care sound or not. The service department on the other hand was great they can only do what the sales department approved and again sells doesn't care about the customers they care about moving vehicles.

Russel k Dec 1, 2016

I was extremely excited to get a safe and economical car that would fit the size of my growing family. I purchased a used Dodge Grand Caravan with 20,000+ miles as a certified used and thought that I was getting a great deal. It has been 6 months and my Airbag sensor is on and I have wires that have come loose in the Drivers side sliding door, not to mention that within days of purchasing the vehicle the passengers side window and locking no longer worked. I brought the vehicle in to service with an appointment and they refused service to my sister in-law the secondary owner of the vehicle stating they could not find her in the computer as having authorization to get the work done. We live about 45 minutes away so it was a wasted trip in both time and gas. I have since had several phone calls with Dodge and they have not found myself or my sister in-law in the computer on at least 5 other calls. I have since dropped off the vehicle to be serviced and have the issues fixed. They are charging me $150 to just find out what each issue is and then if it is not covered under our extended warranty then we will have to pay plus may not have anything approved. They since told me that nothing was covered and I very aggressively told them they needed to look harder, amazingly they called me back to say they just found something that was over looked and they would see what they could do. Just received a phone call saying the wires are covered, but not the airbags or the door. I still will be required to pay them diagnostics fees and a deductible to get one item fixed. I wish I could just give them back the car and call it even!!!!!!!!! I am extremely disgusted with the "AUTO NATION" and Dodge at this point and warn anyone trying to buy a safe family car to not trust them!!!!! I would like to say that I have bought used cars from both Toyota and Nissan and have had no issues with bringing the car in to be fixed or have I had any problem with them finding me in the computer! So be warned to be extremely careful about trusting what they say and look at all the fine print!!!!!!!

Liza Belle Aug 26, 2016

This was my first visit to Autonation Jeep in the Roseville Automall. I was weary about using a "Dealership Service Department" but I had such a great experience with other dealerships (like those in the Niello Company), so I thought for sure an Autonation dealership would value their customer retention as well. I wonder how this is all going to play out… I will add an update if I receive any feedback from their customer care department. Here’s what happened: *** 1) There was not a thorough job done on inspecting and/or handling my vehicle *** After waiting over a week to get an appointment opening, I brought my Jeep Liberty in for routine maintenance and to make sure everything was up-to-date as it hit 50,000 miles. There was an overall inspection done of the vehicle of which I received a report that deemed everything (except 2 minor fluid changes) to be “OK.” (Tires: OK - Brakes: OK) Just after I picked up the vehicle (which was returned to me filthy by the way), I noticed a faint squeal in the rear. A week later the noise had increased to a loud screeching and I decided to bring it back into the dealership. *** 2) My time was not valued.*** I called on early Monday, and I was unable to speak to anyone about my concern until my call was returned just before noon on Tuesday. I was asked to bring the vehicle in on my way home from work at 5:00pm and the service rep had forgotten that I was coming. He almost left for the day just as I pulled up. He heard the squeal (that happens while the vehicle is moving), and told me it needed further inspection before he could make an accurate call on what might be wrong. I made an appointment with his partner to return on another day. I brought my vehicle into the dealership at 7:15am on Thursday, and waited 12 minutes in my car for someone to come out and finally check me in. After I was promised by an advisor that it would be a very quick process, and that I would certainly be at work on time at 8am, I ended up 30 minutes late for work. *** 3) Shady business practices *** *** 4) Poor attention to detail *** At 11:30am I received a phone call from the dealership service department informing me that my vehicle "definitely" needs new brakes in the rear and that is what is causing the loud screeching noises while my vehicle is in motion. After I threw a fit and told them to get my vehicle ready for pickup, they then offered me a 25% discount on the service to replace the brakes. How can I trust that the quality of service to replace my brakes if they didn’t even see that they needed replacing upon inspection? To top it off, when I went to collect my Liberty, my service advisor was out to lunch (she knew I was coming at that time) – go figure. I had to rely on the cashier to communicate with me on my vehicle. I requested a measurement number on the existing wear brake pads. They were unable to provide me with a specific number, and said that they “don’t recommend brakes unless they are under 2/32” – but would not give me an exact measurement. Also, just as a tedious misjudgment of detail, instead of “Liberty” written on the keyring, it was “Commander.” I cannot even trust these people to know what type of vehicle they are working on, how am I going to trust them to make sure I am going to be able to stop when I step on the brake pedal. NO THANK YOU.

Amanda Ottino Aug 26, 2016

i just bought my first car. brand new, all mine from the dealership on Saturday February 6th 2016. Matt Thesing was a big help. he got me a great deal on the car and was very helpful... until we drove the car off the lot to head home. as we were driving home we noticed that we could hear wind coming into the car from the windshield. i bought a dodge dart, you aren't supposed to hear wind coming in through the windshield. we called Matt and told him about it and asked that it be fixed. he said that it wasn't their problem any more and that i should take the car to the dealership where i live, San Jose. i was not ok with driving a car 200 miles to San Jose with a safety issue such as an improperly sealed windshield. we called manager after manager to get this fixed and not one person called us back. we got to the dealership at 6:30 am Monday morning to get it fixed. Don in the service department was so helpful. he sat in my car and looked at the windshield and said that he was beyond shocked that this even made it out of the factory with this kind of issue. he called the guys at Turttle's auto glass, and they drove out and replaced the glass for us. Tyler, the guy who replaced my windshield, said that their was a huge 4-5 inch gap that wasn't sealed. He was so great and efficient and got it all taken care of in a timely manor. the management at the dealership was rude and not helpful. they gave us attitude when we presented our issues and concerns. the management staff made me feel very uncomfortable. as a paying customer and first time car buyer i should not have been made to feel stupid, uncomfortable, and that i wasn't a priority. it felt that since i bought the car and drove it off the lot that i was no longer important and that i didn't mean anything to them anymore. I appreciate all the help from Turttle's auto glass and Don in the service department. All in all it was an ok car buying experience. i got to see the good and the bad of car buying and the good and bad of working with a dealership. but i'm in love with my car. i highly recommend the dodge dart to anyone looking for a new car. its a great car and i'm very happy with it

Ann McCarty Feb 10, 2016

i just bought my first car. brand new, all mine from the dealership on Saturday February 6th 2016. Matt Thesing was a big help. he got me a great deal on the car and was very helpful... until we drove the car off the lot to head home. as we were driving home we noticed that we could hear wind coming into the car from the windshield. i bought a dodge dart, you aren't supposed to hear wind coming in through the windshield. we called Matt and told him about it and asked that it be fixed. he said that it wasn't their problem any more and that i should take the car to the dealership where i live, San Jose. i was not ok with driving a car 200 miles to San Jose with a safety issue such as an improperly sealed windshield. we called manager after manager to get this fixed and not one person called us back. we got to the dealership at 6:30 am Monday morning to get it fixed. Don in the service department was so helpful. he sat in my car and looked at the windshield and said that he was beyond shocked that this even made it out of the factory with this kind of issue. he called the guys at Turttle's auto glass, and they drove out and replaced the glass for us. Tyler, the guy who replaced my windshield, said that their was a huge 4-5 inch gap that wasn't sealed. He was so great and efficient and got it all taken care of in a timely manner. the management at the dealership was rude and not helpful. they gave us attitude when we presented our issues and concerns. the management staff made me feel very uncomfortable. as a paying customer and first time car buyer i should not have been made to feel stupid, uncomfortable, and that i wasn't a priority. it felt that since i bought the car and drove it off the lot that i was no longer important and that i didn't mean anything to them anymore. I appreciate all the help from Turttle's auto glass and Don in the service department. All in all it was an ok car buying experience. i got to see the good and the bad of car buying and the good and bad of working with a dealership. but i'm in love with my car. i highly recommend the dodge dart to anyone looking for a new car. its a great car and i'm very happy with it

Ann McCarty Feb 10, 2016

Whatever you do... DO NOT deal with AutoNation Chrysler Dodge Jeep Ram Roseville !!! I wish I would have read all the reviews before I was fooled into trusting them. Here is my story: About a year ago, I purchased a Dodge Ram truck from the above mentioned company. The sales rep was wonderful and she took a "skinny" deal just to get the sale on her record. I appreciate that immensely as I am not a rich man. ("They" did not tell me though, that there was a recall on the driver's side airbag at the time even though they knew there was an outstanding recall). They are required by law to let buyers know at the time of purchase. They did not. The very next day I realized the right turn signal did not work. We tried to fix it ourselves as we figured it was just a bulb out or a fuse. Turns out that it's an act of God to remove the front passenger bulb housing but we figured it out. After bulb replacement, front and back, the turn signal still did not work. We called AutoNation Chrysler Dodge Jeep Ram Roseville immediately with this issue and the person from service that answered said "sales" would happy to take care of the turn signal issue for us as it had been much less than 60 days since the purchase BUT... there is a recall on the driver's side airbag. The "scheduler" then took my name and number, suggested that I wait for the recall repair and that AutoNation would handle everything at the same time. The same person promised they would call me when the backordered parts were in for the recall. I never received a return call from this company. Not even once. This return call DID NOT occur. I called over and over asking if the recall parts were in and one day... last month, they said Yes! and that they were sorry they had not called me yet to schedule the repair. She also told me that the turn signal issue would be dealt with at the same time and sales would cover it as the signal never worked once since delivery of the vehicle. I have retained the initial agreement and vehicle inspection that states all signals work at the time of purchase, This is not the truth. So.... we finally get the recall repair scheduled. Gregory Stebbins was my "service advisor". Greg tried to sell me the turn signal fix for $150 plus more if it took them longer. He said his hands were tied and then made an X figure out of his arms. I asked him to have his people tighten the bolt on my cab cover lock (as it had always been loose) and he told me it would be $45.00 to tighten a bolt. It's obvious they must get paid commission as these issues should have been taken care of after waiting so long and all the promises that were made. I was required to show up at 8:30 this morning for the 45 minute recall repair and was promised a 2:15 p.m. call back if the repair was running late not only by Greg but I have it in writing. I called Greg at 3:00 with the only option to leave a message. I understand they are a busy company but please answer your calls. Gregory called me back at 3:26 stating that he was sorry and that service was pulling my truck in "right now" and it should be ready in about 45 minutes. THAT WAS A LIE! My only ride to pick up my truck was at 4:00.. . they had the truck all day. And when I "got there" at 4:15 the truck had not even been pulled in to service yet they had the truck ALL DAY LONG. Even though it was second in line at 8:30 am. So.. I go to pick up my truck at 4:00. Some Lot Boy tells me to go to the cashier because my truck is ready. After waiting in line at the cashier, she, the cashier, tells me to go to Gregory as she doesn't have any paperwork for THE DODGE RECALL REPAIR. After about 15 minutes of elusive behavior, Gregory Stebbins tells me that the truck has not even been pulled in to the service garage (at 4:15) for recall repair as of yet. I asked for the service manager on duty and he was already standing there. How did they know they already messed up LOL. After all that I've explained in this review, I shared every detail with the service manager at the time, Brian Morrow. Brian let me know that he was willing to make the recall repair happen in the next 45 minutes while I waited but was not willing to take care of any of the other issues. I just finished a phone call with Brian Morrow at 6:09 p.m. on 02/02/2016 - His last words to me were "Take it somewhere else". DON'T Deal with this company. That is my review

Gary L. Dyer Feb 2, 2016

On Friday June 19, at 0700 my vehicle was brought in for an oil leak. I sat in line and waited until 0745 because instead of my advisor coming out to me people behind me who arrived after me got out of their vehicles and were helped first, and my advisor advised me he didn't see me. So I dropped off my vehicle and called back in at 1445 hours to be told that they haven't even put it on the rack to look at it. My service advisor Toby told me he would wave the $75 diagnosis fee on the $1300 bill for my inconvenience. He told me my vehicle would be worked on and be ready and ready and I should get a call by 1600 on Saturday. Well with the slight issue I had on Friday I decided to call on Saturday at 1300 hours to check on my car, only to be told by the cashier my vehicle would not be ready until Monday, Toby doesn't work on Saturdays, their is no manager in the service dept., there is no general manager, Toby didn't advise anyone of my vehicle, and I can take it up with Toby when my vehicle is ready on Monday. At this point I am beyond frustrated with your service department, and your employee, so I told her I am hanging up and calling into the sales dept., and asking for a manager there, where of course they tell me there is only a sales manager and they can't help me and try to give the run around until I advise the receptionist on the phone I will come down to the dealership and yell and scream until they figure out what is the deal with my car. I then get Dave Slate on the line who tells me he is in charge of the dealership on the weekends and goes and checks on my car and told me I was promised my vehicle by 1630 and that a service sales rep did know, etc.. We have only ever brought this van to this location for everything , from small things, such as oil changes to major things such as oil leaks, and this is one of the most frustrating things ever I have had to encounter. It makes my decision easier when trading in this van and buying a new car in the future who not to go to.

john robinson Jun 20, 2015

Silence Miller Robinson Jun 20, 2015

Found the car on cars.com, 2013 Chrysler 200 Limited, listed as "Certified Pre-Owned" with 175 miles! Located at Auto West Chrysler, Dodge, Jeep, in the Roseville, CA, Auto Mall. Fully equipped except for no moon roof (I know where that orb is, so don't need to see it or the sun for that matter.). In the right color and a non-dark interior (tan leather with black accents - anyone for a cold Black & Tan at the pub?), I knew I had to test drive it; it "spoke" to me through the ether of the inter-net! Took a friend after doing my due diligence on line, i.e., Car Fax print out, Kelly Blue Book, Wholesale price search, pre-qualified for a low interest loan previously, check the bank account for the money I was willing to put down. Arrived at 6 PM, told the young (to me) salesperson, Jerry, I was there to buy a car. He quickly went on a search after I gave him the printed page from cars.com. Within a short period of time, he pulls up in front of the dealership and we hit the road for a test drive. Car is "BRAND NEW" in my view (has 275 miles on the odometer - still trying to guess why someone didn't buy it). Accelerates quickly on the freeway (engine has 270+ HP salesman says). Yet, the gas monitor says we're getting 22+ on a brand new motor which has not been "broken in" as yet. I meet the Sales Manager, Mike, Alice, the receptionist and Tiffany, the financial analyst/paper work person. Being pre-qualified and with my excellent credit scores, we had a deal in less than an hour and half. I had a number which I was not going to exceed; the number shown me was south of that (I made an initial offer of 79% of the advertised price. While we were talking, the sales manager knocked another $100 off - end price: 89% of the advertised price. In truth, this is a new car and the sticker price for others of the same model (you know with 5 - 10 miles on them and no prior purchase), the actual price I paid was 78% of the price on the window sticker when the car was initially on the lot. Everything was done up front and in the open. I told Mike I had a number beyond which I was not prepared to go and I knew I was in the right place when his opening offer to me was south of my top. Great place to do business; recommend highly. Read some of the reviews for the sales staff, i.e., Jim Duncan, see below; add to the list Jeff and the Sales Manager, Mike. I appreciated the openness of the deal making and willingness to allow it to appear I was setting the tone of the conversation (Yes, I would have walked had I not gotten a price I was willing to pay. I wish to believe they knew I was serious about this.) I saw the car on line and knew I had to make an effort to make it mine. Glad I drove that far (18 miles or so) and the car on the way home rode like a dream. Am looking forward to learning about all the new features. If it performs for me as well as my 2001 Dodge Stratus SE did for 12 years (20 mpg around town; 30+ on the road) and 190,000 miles, it will have been a bargain well struck. One further comment: This is the 3rd Chrysler dealership with which I have done business; I remain singularly impressed with their customer relations efforts. Job well done! As a former teacher, y'all get A's.

RJCassinelli Apr 18, 2013

Just under 2 weeks ago, I bought a 2012 Chrysler 200, Limited Edition. First of all, the staff at Autowest Dodge was excellent and very friendly. We never felt an ounce of pressure and were given more help than we thought we needed in looking at cars. When we stopped in, we were not even thinking Chrysler as an option to buy. I am a luxury guy and I like my leather interior, navigation, bigger screen, ride and feel. I like perks in what I drive as basic never cuts it with me. We saw some cars, though mmm, maybe. Roger, a salesman there, said to try out the 200. The 200 is the smaller version of the famed and popular Chrysler 300 you see all over. I thought hmm, ok, I am open minded. They have convertible models which are fabulous. A little more than wanted to pay however. We first drove the "stock" 200 model. It was nice but in honesty, the stereo center was quite basic, cloth seats, stock rims, etc. It was sluggish but I also came from a strong V8 in a BMW 7 series to a 4 cylinder engine. I wanted to think about as it was a huge change from my car to the one we looked at. Then, on our way out, we see this dark blue 200 staring at us. It was the Limited. Paint is called Blackberry Pearl that looks black..then blue at night. In the day, the blue shines. Perfect color for me. We saw a chrome package, we saw leather interior, we saw the moon-roof, the touch screen AM/FM/CD/DVD/Satellite/MP3 stereo system. We sat in it, then we took it for a drive. Night and day from the 200 LX model. It has a V6 with 283 hp. It responded very well and offered me the acceleration and smoothness I am use to. Add all that to the above average stock rims it came with, all the options...we were sold. It even came with a better rebate than the 2013 model, and I still had a car with 300 miles on it ready to go home with me. Love new car smell. I feel this car would be awesome for any age bracket and you should go to Autowest Dodge to look at it, or any car you seek, new or used. You can turn one stop into a tremendous amount of options to choose from and the staff is as friendly as a lifelong friend and all have vast knowledge you would expect at a dealership. No pressure sells and they knew about cars, cars that were not Dodge, Jeep or Chrysler at that. One stop is all you need, save yourself a headache...we sure did.

J. Mitchell Feb 26, 2013

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