Was pleased with my experience with AutoNation this time. Has not always been the case. Happy with my service advisor, Greg.

Five Star Service!!! DAN BLOWER is awesome! He is very knowledgeable & courteous. Cashiers & Porters were very friendly and helpful. Great Service!

The staff is great but the access to the service center is laid out very poorly. There is not enough space for parking or moving vehicles.

Great staff, very friendly people work here

Best customer service experience ever !! General Manager Jim and Sales Manager Paul are AMAZING !!! If you want a new or used car or truck, call them, they will work there magic !!

Kyle made our purchase the easiest vehicle purchase we've ever had. He had excellent customer service. Would buy my future vehicles from here agfain and again!

Greg Stebbins is the best!! Helped me twice is very professional and kind .

AutoNation Chrysler Dodge Jeep Ram Roseville was able to schedule my appointment for the next day, even though I called just minutes before they closed. I had my Jeep dropped off by the tow truck after hours. Don, the service manager assigned to my vehicle, called first thing the next morning and stayed in constant communication with me. He provided a quote for the repairs, which I approved, and when it was complete, exactly when they said it would be, the total was approximately $120 less than the amount quoted! I have some recall work needed, but they didn’t have the parts on hand, so they ordered them and I’ll take it back next week when they arrive. I’m even going to have them do some other minor repairs while it’s there, since they’ve earned my business!

I went in for a quick oil change. Not only was it finished in record time but the service department also performed a recall while I was waiting.

Greg Stebbin over at auto nation and the manager of the parts department were no help. Ordered a key fob from them. It arrived after a week and then was told at 2pm on a Friday that I needed to come in the next day. Arrived at 10am. Waited for two hours only to be told they didn’t have it. Greg just laughed at the matter and stated he would make it up and get me a tank of gas for the trouble they created. That never happened either. Waited another week because Greg didn’t even prefer it the first time. So third time here now and I finally get the fob. Asked if Greg was going to make this right after having me drive to the dealership 3 times he responded with, you have you key now so we’re square. My wife without my knowledge call the manager to see why this was so mishandled and dude just says” it was an unfortunate sting of events” and just laughed. Highly unprofessional. The dude working on my truck spun the tires twice while I watched him drive it and then gets grease on my headboard. Greg Stebbins and his manager created this negative feedback.

I first looked online at your inventory and Philip Gibson called and sent an email the same day. We decided to go to the dealership to take a look. When we arrived we asked for Philip Gibson and he remembered my name which is always nice. Everything he promised us he delivered. He was very helpful finding us our new lease. He showed us both options of either buying or leases. This was the very best experience my husband and I have experienced at an auto dealership. There was no pressure or going back and forth. We had made our purchase within a hour and a half. We waited approximately 30 minutes for financing. Once in financing Adam was so helpful at explaining all the documents we were signing. He was very professional and friendly. We had a great experience at Auto Nation Dodge, Jeep and Cherokee. Thank you, Michael and Linda Perigen

I was treated with complete professional and awesome service. I was there for several hours and the staff was very nice and knowledgeable. I would recommend this dealership to anyone! The workmanship of the mechanic that replaced the part on my car was absolutely superbly done.

I've been getting my Ram trucks serviced for many years, starting with my 2001 and, for the last 5 years, my 2015 Ram 3500. The people at AutoNation have always been courteous, the work done in a timely manner, and of good quality. I've been overall very satisfied, UNTIL ... yesterday. Yesterday, I took my truck in for its 40K service. As usual, I was satisfied with the work that was performed. However, I noticed only about 10% of the staff was wearing masks and few glass barriers were in place. When I went to pay for the service, two cashiers (not wearing masks nor behind a barrier) stated that masks weren't required by the dealership. I, as well as most customers that I noticed, WERE wearing masks. Not only is it mandatory in California, but it is a matter of courtesy to prevent the spread of Covid19. Obviously, this dealership could not care less! As an 'essential' business, they have had the privilege to stay open while so many businesses have been forced to close. I find that this is an affront to those other businesses that may have to close again because businesses such as this disregard health safety protocols. As a person who is 71 and at risk for serious illness from Covid19, it is important to me that businesses that I use have safe protocols in place. Therefore, I will not use them again, nor do I recommend them to any person in a 'high risk' category. Hence the one star rating, as this is a matter of life and death, not just was the staff friendly. Review update (as of a couple of hours after posting the above review): When I posted the above review, my hope was that AutoNation management would see it and be more serious about conforming to the Covid19 safety requirements, BECAUSE IT IS IMPORTANT. Well, the message was received and I just got called by the service management at AutoNation, as well as "Greg", my longtime and great service advisor. They said that they are now implementing the safety protocols, including mask wearing. I commend them for recognizing the need and taking such immediate action. I am happy to be able to use them again, as they do great work.

Excellent experience at AutoNation Ram Roseville, everyone is very friendly, and helpful. Service writer Benjamin Gundlach has a great working knowledge of the mechanical needs for my Ram truck. Really satisfied with the great service received. Thank you. Jim Orlando

Just had Ram truck serviced there today. Been going there for 5 years. They do good work and the staff is courteous. So why do I not recommend? Today, about 10% of staff wearing a mask, even though it is mandatory in California. I am 71 and at risk. I was wearing a mask to protect others, but they do not seem to care about others. They gave me a comment card which said "we want to be sure you are pleased". I am not pleased and will not be back. Too bad; they do good work.

Really great working with these guys! Kyle was super helpful and quick to respond. They made it easy!

Well I need to start off by telling you that I have bought 3 different vehicles at this location throughout the years. I have NEVER had a worse experience EVER!! I originally bought my 2004 Chrysler Crossfire at your location. this car has 24K miles on it and looks as good as the day I bought it. It needs a new ignition system. I was quoted over $700 for the part and $700 for the labor. I googled the part and its cost is between 80 to 120. WOW!! Talk about gouging!!!!!! Your employee moral is horrible everyone HATES working there, how do I know they are very vocal about it. From your Service Managers, to mechanics, to your inept cashier. Needless to say YOU have lost my business along with my family and friends

Well I need to start off by telling you that I have bought 3 different vehicles at this location throughout the years. I have NEVER had a worse experience EVER!! I originally bought my 2004 Chrysler Crossfire at your location. this car has 24K miles on it and looks as good as the day I bought it. It needs a new ignition system. I was quoted over $700 for the part and $700 for the labor. I googled the part and its cost is between 80 to 120. WOW!! Talk about gouging!!!!!! Your employee moral is horrible everyone HATES working there, how do I know they are very vocal about it. From your Service Managers, to mechanics, to your inept cashier. Needless to say YOU have lost my business along with my family and friends

Nice work, friendly staff. My repair job was complicated. I waited there for several hours. The staff was so very helpful and answered all of my questions. Fantastic service!

Service Advisor Ben was great. We went through all things nerded for service and he answered all my concerns. It was a pleasure and with service like that i didn't mind the wait.

I'm really surprised. I thought it was going to be a painful experience selling my car to a dealership, but I'm pleased with the amount offered and the process was a lot easier than I expected. Logan Fischer was the one who helped us and he did a great job completing the process.

Bad customer service.. I brought a used car from Autonation in Fremont with the 90day warranty and the Service advisor doesn’t want to honor the warranty he told me to take it elsewhere

The service guy Ben was very helpful and explained everything. I had a few questions about different things and he was very helpful. The service was very good. Thank you Ben 😊

brian the service manager has aways gone above and beyond to satisfy my every need.

Recently took my vehicle in to be serviced, and needed them to take care of a recall, as well as check out another issue I was experiencing. They said it would be a couple hours, and provided me with a rental car. I didn't get my vehicle back until end of the business day, and they told me they needed to order a part for my vehicle. While at the dealer I had them do an oil change on my vehicle. It is two weeks later and I still have not gotten an update about the part that they supposedly ordered, I am also doubting that they even did the oil change, because my oil change sensor was not reset, so my vehicle still indicates that I need to go in for an oil change. Also, the day after I got my vehicle back my headlights stopped working and kept blowing a fuse....this is an odd coincidence. This last visit has left me feeling not so confident in this dealership and the thoroughness they take with their customers, I am not upset that it took them all day to get my car back to me, but the lack of follow through with ordering the part needed, and the fact that the paperwork they gave me indicates that the work was done, but they did not reset any of the sensor, or even top off my fluids like they usually do.

After dropping off my car, I needed to wait for Uber, there are no chairs of facilities set up for the wait; as someone with chronic back pain this is so uncomfortable

Great customer service and pretty speedy. The parking lot to get into and out of the service area is a circus nightmare!

Great service here. Always plan to leave your ride and you’ll never be disappointed!

The staff was very professional and accommodating. Service was provided in a timely manner. My new choice for all services needed on my Charger!

This is our second vehicle we have sold to you and both times we were very happy with the process. Casey was amazing helping me with the deal and Emal did a great job processing the final paperwork. We couldn't be happier

Great customer service, my girl got what she want it the deal went smooth

Great customer service, helpful and quick

Great professional service!

I CAME IN FOR THE FIRST OIL CHANGE ON MY NEW RAM. I THOUGHT IT WAS DUE AT 5K BUT THE SERVICE WRITER TOLD ME IT WAS AT 10K. I HAD IT DONE ANYWAY. THE SERVICE WAS VERY SLOW, STARTING WITH HAVING SOMEONE WRITE UP A WORK ORDER AND THE OIL CHANGE ITSELF. YOU MUST HAVE SOMEONE IN THE SERVICE DEPT WITH A WARPED SINCE OF HUMOR TO HAVE A SIGN SAYING "EXPRESS LANE OIL CHANGE SERVICE". MY EXPRESS OIL CHANGE TOOK ABOUT TWO HOURS.

When in for my first oil change and everything went as expected.

Took my Truck in for Service and a recall. They staff was super helpful and got me in and out very fast.

If you go here and they tell you your tires are bad and you need new ones then sell you an alignment they're scamming you. An alignment is useless if you have tires that are bad. I didn't know this and they scammed me.

Quick service on a last minute oil change, thorough and well done.

Fantastic experience! We were able to negotiate everything up front via email, responses were quick and courteous. We made it clear that we wanted to minimize contact and interaction and didn't want to spend a lot of time at the dealership due to the current social distancing situation. We spent less than an hour at the dealership, including test drive, verifying my trade-in, and signing, much of which was done via Docusign. I have purchased more than a dozen vehicles in my life and this was the easiest and fastest process by far. I got a great price on my truck and a fair trade-in value. Very pleased. Kudos to Logan Fischer and the rest of the staff at AutoNation Ram in Roseville!

Great customer service, they were very helpful over the phone and got me all of the info I needed prior to visiting. Very happy with our new Jeep!

I made the appt online and it was very easy. Don Harmon was fantastic, he answered all our questions in a kind and knowledgeable way. The work was done fast and in the time frame Don had said. Thank you DON!

My first and only experience with this dealer/service repair was this past week. I purchased my 2013 Ram 1500 used (down in San Jose) in late 2016 with 38k and immediately got the Mopar Max Care Lifetime Warranty. I've never had to use it so this was my first time attempting it. Currently mid 2020 with 78k just for reference. 1. It had multiple small recalls 2. I had the tick tick noise during start up (exhaust manifold gasket) 3. Trouble starting, pulled a P0562 code which pointed to the alternator Called, got Greg, he looked up my Vin/name etc saw that I had the Max Warranty, phew! Brought it in, Greg was great! 1. Recalls not problem. 2. Exhaust manifold was covered under warranty, bolts broke off as I've heard is common, took an extra two days but Greg kept me informed, wonderful! Paid my $100 deductible, good to go! 3. Turned out to be the battery, not the alternator, and not covered under warranty. Greg called about this as well. Had to pay them to install the battery, something I could have done myself, but overall I did not mind since it was a single stop for me to get everything taken care of. I'm sorry other people have had issues here but my experience was spot on. I will be coming back for sure. Thanks Greg and everyone who worked on my truck! Mike

I bought a used car from the lot. I had to come back to finish the deal with some paper work and the car need some part for the car to fix, which was fine. When I came back to the dealership, the service was horrible. I had to called two days later to see if the car was ready, they couldn't even call to say it was done. The managers and the original salesperson was very polite, but the second day, with the exception of the main manager, all the staff members were not professional. The person I called said that it'll be ready when I get there. I told them I'll be at 1:30pm and I got there around that time. When I had gotten there, the car was not even ready and they barely pulled up in the car. The people driving it to the detail service area didn't have much courtesy. They didn't know I was going to buy the car. The driver told another employee to hop in to have some fun. Another salesman came over to inform those two that it was my car and they were forced to put on a professional face to preserve some professionalism. I waited about 3 hours to get the car back. As I waited the red shirt employees were driving other cars back and forth out of the lot. They were driving quite aggressively. So in my absence, I could only imagine what they are doing to my car, especially being a sports car. When they finally got the car out of the detailer, I had to wait even longer. I checked out the car as I waited, and the interior didn't seem like it was detailed for 3 hours. I had to wait because they needed to screw in my license plate. They were reluctant to do it because I wasn't their "sales." It was honestly a 5 min job to screw the license plate in. I had talked to a salesman about getting it redetailed and at least a full tank of gas for the 3 hour wait. He was kind and told me that he could not. The other salesman walked up to us and told the salesman if he can put the license plate onto my car because I wasn't his "customer." He even bribed him with lunch to do it. I didn't know I wasn't a customer and I was too much of a hastle to unscrew bolts and put on a license plate. The service was horrendous and terrible. If I could give them a zero star I would do that, but it would not be fair to the good employees that did help me out.

Thank you AUTONATION. You are the best. May God bless you for finding a car just for me. You were very helpful and I am so enjoying my car. Thank you again. I hope Paul get a triple bounce he deserves it.

I recently had my Challenger serviced here. The check engine light came on and one of the catalytic converters had to be replaced. Luckily this was covered by the warranty. Shaun did an amazing job and the car is back on the road. The whole process was quick and painless. Thank you!

nice people friendly and quick in service dept. Joe

My service provider Don is the one I have been dealing with for years. He is considerate and careering. He has provided me with outstanding service for many years and I hope to work with him always. THANKS DON

Very nice staff and easy transaction. Would definitely sell or buy a car with Autonation again. Thank You.

I needed to sell my extra car for cash. The estimate and payment were exactly the same and the timeliness, and customer service was refreshing.

Excellent customer service I will recommend for everybody

I had a wonderful experience! Don was efficient and the repair was done within the hour 👍

Great price. Great customer service!

The buying experience was very good. Our salesman, Andrew, was so knowledgeable about the vehicle we purchased and great to work with . Financing was great. The only reason it's not a five start rating is the fact that there was one problem with the vehicle that was an advertised feature with the vehicle that was not working and they could not come up with a way to remedy the situation. Because of their pricing policy they could not adjust the price to remedy the situation. So, i'm left with an out of pocket expense..

I was able to schedule the appointment for recalls and oil change relatively quickly. However, upon arriving at the service location I waited almost 30 minutes to get checked in for my service to start. I was told the wait time would be two hours and that I would be called when it was done. After three hours I called from sitting outside on the steps and asked if my Jeep was done. They couldn't confirm without having to call me back ten minutes later and say that "yes" it was done. I then paid for my oil change and waited another 20 minutes for someone to find and bring my Jeep to the front. When I got in there was dirt and part remnants on the right front seat, dash and console. I asked two people if I could get it wiped off and each of them said they needed to "find someone" to do that. I left before anyone could be located and cleaned it myself. I won't be returning to this service location.

Terri, my service advisor was excellent in keeping me appraised of the vehicle issues and repairs that were needed. Very pleased with the overall quality of repairs and service.

Consistency positive experiences with the service department 4+ years. Greg S. is my go to service advisor.

Great service advisor and helpful through the whole repair process. Thanks Gregory!

Beware! We took our clean care in for an oil change. The service was poor. We called ahead to see if there was availability and were told yes. Showed up and were almost turned away. When we got our car back, there was grease on the door handle and steering wheel. The whole experience solidified that this was not the place for us. That was our experience, perhaps yours will be better.

Terrible service!!! We brought our Dodge Charger in for service recently. It sat for 3 1/2 days before a mechanic finally was assigned to it, and that is only because we called to check on it! When we picked it up they had on the paperwork that I declined 2 maintenance services, but they were never offered to me! Then as I drove it home I heard a strange sound. We brought it back and discussed it with them. They kept the car and called us the next morning to tell me they lost my key 🔑 fob!!!! Then they discovered what the noise was.......upon the initial repair job they didn’t tighten up all of the screws and bolts on the exhaust system! Oh my lord! I prayed driving home today and I am still nervous driving my car now! To say I don’t have trust in these mechanics is an understatement! 😐🤯

After years of loyal service I was turned away with the 2nd engine failure on my 2013 dodge dart I can't express how disappointed I am with the service provided to me in the years of working with this company. NEVER GET A DODGE.

Great price on exactly what I wanted. I am from out of town so had a relative nearby test drive it for me. He gave me the thumbs up and got me in touch with a salesman, Sayed. Arranged an appt for the folowing day and drove up and picked it up. The process took two hours even though I was just writing a check for the vehicle. Probably shouldn't have taken that long. Sayed and the finance guy were so friendly and pressure-free though that I didn't really mind. Great, clean facilities and some awesome vehicles(out of my league) in the showroom to cehck out during the downtime. (Review by Jody Langford on son Chad's account.)

Great price on exactly what I wanted. I am from out of town so had a relative nearby test drive it for me. He gave me the thumbs up and got me in touch with a salesman, Sayed. Arranged an appt for the folowing day and drove up and picked it up. The process took two hours even though I was just writing a check for the vehicle. Probably shouldn't have taken that long. Sayed and the finance guy were so friendly and pressure-free though that I didn't really mind. Great, clean facilities and some awesome vehicles(out of my league) in the showroom to cehck out during the downtime.

Very great experience. Our sales guy was Sayyed Abdullah. What a great guy to work with hard working and very professional. Thanks a lot for getting us into a new Jeep.

efficient service, great customer service

Our experience was fantastic. The measures taken to ensure the health and safety of my family as well as the staff were unbelievable. Everyone was very friendly, knowledgeable, and competent. I have been recommending buying a car this way to my friends and family since the day I bought my Jeep!

Be aware , Auto nation Dodge will lured you to go on a test for $50.00 gift certificate. It’s been a month since the test driven and they have not sent me my certificate yet . Phone calls , emails hS been ignored. Stay away from this dealership. Employees here are very dishonest.

Just had my Jeep serviced. Paid $1,600 and they drove it around for me to be picked up. It was filthy on the outside and hadn’t even been washed. After I paid that amount??!! Terrible customer service.

They seem to be unable to update phone numbers in their computer system. The only two times that I had to bring my truck to them, they failed to call me when it was ready. The last one was this last week. The reality of it is that the service lady transposed the last two numbers of my cell phone and blamed it on the computer program.

Excellent service at this state of the art repair facility.

Don was an outstanding service rep, good communication.

Always helpful and prompt. Appreciate the help and honesty.

Greg in. Service. Is always great. Very considerate and aware of my time.

This service dealer is the worst I?ve been to. Not because they couldn?t fix the intermittent issue but because they have no clue how to provide communication to the customer. My Jeep was in the service center for 12 days. Took them 5 days of not looking at it to finally reach out to Chrysler to discuss the case # I opened. Which they were told when I dropped off the car how they were supposed to handle, including the manager Brian who was given Detailed instructions on how Chrysler asked my case to be handled. I?m convinced they did minimal amount of work. Car had no codes and clearly if the code reader doesn?t tell them the issue, they have no skills to troubleshoot. The GM of service- Brian. Is clueless and he just refuses to return a call. We called six times and finally got one call back and when he tells you he will look into the concern and call you back- forget it/ he will not!!! I?ve purchased 28 cars in my lifetime and I promise you, due to the poor service we received, we will never purchase a car at this dealership, nor will my current vehicle ever be brought back here They are probably wishing they didn?t send me an invite to review them. I give them ZERO stars.

I went in for an oil change, brake job, and spark plug change. Service advisor Dan B. was excellent, helpful, and friendly.

Writing about MOPAR service facility of the dealership. The service is poor. They were performing oil change on my car since I bought it. They did not secure undercarriage shield and it got damaged. When I arrived to the facility they did not admit their fault. I had to buy a new one, so they replace it. After the replacement the front part of the undercarriage shield got damaged and when I went to see another technician to fix the problem, he showed me the undercarriage and I saw that many bolts and screws were missing, the shield was loose. Do not know how to talk to them. They keep refusing everything

Long story, but bottom line is Shawn took care of me. I have issues with Jeep but the local team was very helpful.

6 hour wait, but problems solved. Helped with other issues with another car I have that had problems

customer service call to talk to somebody is impossible the don't answer the phone half of the time was on hold for over 15 minutes and still no answer had my fuel filters changed now my truck smells like diesel not a good experience

Jon and Dan have always been great to work with. My poor review is of the management here in the service department. I have a lifetime bumper to bumper warranty on my 2008 truck and the driver seat broke over a year ago and they have not fixed it or offered a remedy yet. Now I have to get a lawyer and deal with this in the courts. 11 years of great customer service down the tube.

Jon and Dan in the service department have always been great to work with. They remember me, my truck and they always communicate well. The poor review is due to the management in the service department. My drivers side seat broke over a year ago and it's really not good for my back. I have brought it in over 7 times for a replacement and every time the seat is wrong. I have had to pay for a rental car and been without my truck for weeks while hoping this would get fixed but it has not. I have appealed up the chain to the regional manager and she failed to help me. I spent lots of money on a lifetime bumper to bumper warranty so I would n't have to worry about stuff like this and now this is what I have to worry about. 11 years of great customer experience down the drain. Just disappointing. Anybody know a good lawyer?

Bought my 200 from them. They've been outstanding around recall notices. Appointment made, car taken there, in and out as soon as practicable. If Chrysler still made the 200, I'd likely buy a new one from these people. NOTE TO CHRYSLER: PLEASE MAKE SOMETHING SMALLER THAN THE 300. OH, WAIT! THE 200 AGAIN!!!!!!!

Jon and Dan in the service department have always been great to work with. They remember me, my truck and they always communicate well. The poor review is due to the management in the service department. My drivers side seat broke over a year ago and it's really not good for my back. I have brought it in over 7 times for a replacement and every time the seat is wrong. I have had to pay for a rental car and been without my truck for weeks while hoping this would get fixed but it has not. I have appealed up the chain to the regional manager and she failed to help me. I spent lots of money on a lifetime bumper to bumper warranty so I would n't have to worry about stuff like this and now this is what I have to worry about. 11 years of great customer experience down the drain. Just disappointing. Anybody know a good lawyer?

A sales manager said they would make a good offer as I was a repeat customer. Also, told I picked a good time as their "sale" started that day. Their "Good" offer, with a sale going on, was full MSRP, minus pre-existing manufacturer rebate, and LOW ball trade-in value. If this is how this Auto Nation dealership treats a 3 time customer, I pity a 1st timer. We were not treated this way in 2007 and 2012. On both of those occasions the 1st offer, while high, was respectful. Guess Auto Nation and/or this dealership has changed how they treat perspective customers. I admit my 1st counter offer was reflective of their "good" offer. Finally reached a deal but only after showing how their 3rd offer still had at least a $2,000 profit on MSRP and a very low trade-in value. Have now talked to a couple of golf buddies about their purchase, within the last year, of Dodge/Ram vehicles and they both walked out of Auto Nation Roseville for the same kind of sales treatment. I should have talked to my buddies first then I would not have been surprised as how I was treated. I won't even get into how much they initially wanted to add some running boards. Great truck, very disappointing Auto Nation experience.

I had a very horrible experience. First my credit was ran 5 times when I specifically ask for 1 time espically I have a 828 fico. Then after waiting 2 weeks for car to be delivered I came in sign paperwork and my credit was ran 2 more times and I called talk to Tiffany head of finance she was apologetic about it. Then my car was deliver with new scratches and I talk to Tiffany and she told me someone from serviced department was going to call and no one has since?!! So I hav e taken the car to a body shop to have it worked on. So needless to say I?m very unhappy!!

When a dealership’s mechanics cant figure out what is wrong with a 2016 Dodge Dart after replacing the engine under warranty only at 1.5 yrs old, replacing a transmission switch as a recall at 2 yrs old, replacing an alternator and battery just under three years old and two months later THE SAME PROBLEMS EXIST! This tells me that their service dept is FAILING! You either come up with a resolve or this matter will be handled in court! I am done getting jacked around, broken down in the middle of the freeway, the middle of intersections and stranded because my power steering goes out for NO REASON whatsoever. Taking the potential risk of a tragic accident happening at 65 miles an hour IN THE RAIN and have to continue to use their roadside assistance to get my car towed back to the dealer to once AGAIN figure out what is wrong with this car!!! It just turned 3 years old!!! This should not be happening over and over and over again!!! The initial problems began while the car was under warranty. This is on you! Pay for your mistakes!

Everyone here was so helpful and knowledgeable! If you go or call ask for Dom or Tiffany! Highly recommended!!!!

Greg and staff always do it right. And on time. They’re always courteous and explain the issue and listen to my needs.

Brought my Ram in due to a faulty radio and hands free connection. Picked up after it was “fixed” only to find the exact same problem. Brought it in a second time and was later told the couldn’t fit it and a part was on order. Second waste of a day. Part was then on order FOR MORE THAN SIX MONTHS. I don’t blame the service techs for the part delay / thus the two stars. But the dealership did NOTHING but keep me waiting. No effort to make an accommodation or heck even throw in a car wash. Not going with a Ram next time. Customer service matters.

Greg and staff always do it right. And on time. They?re always courteous and explain the issue and listen to my needs.

Went in for a check engine light. Was told I had to replace all fuel injectors @ $10,000.00. Said I couldn't afford it at that time. They then said I only needed to replace one. Took it to another shop and all it was a MAF sensor that needed to be replaced.

3rd time NO charm. A sales manager said they would make a good offer as I was a repeat customer. The "good" offer was full MSRP and LOW ball trade-in value. If this is how Auto Nation now treats a 3 time customer I pity a 1st timer. In 2007 and 2012 the 1st offer, while high, was not an insult. Have now talked to 2 golf buddies about their purchases, within the last year, of Dodge/Ram vehicles and they both walked out of Roseville Dodge/Ram. I guess Auto Nation has changed how they treat prospective customers. I admit my 1st counter was reflective of their "good" offer. Finally reached a deal but only after showing how their 3rd offer still had a $2,000 profit on MSRP and a very low trade-in value. Good truck, disappointing Auto Nation experience.

I ❤ this dealership and Dodge!!!! Logan (Your The Man)!!! Logan was my salesman talk about customer service he went over and beyond...he is definitely a employee to be kept.....he wasn't pushy like most salesmen....and he was thorough in explaining the features in my car!!!!!

I decided to have the first service on our 2019 Jeep Renegade done at AutoNation in Roseville. I used their online appointment system, got the time I needed/wanted with no problem. On the day of the appointment, I was greeted promptly. The car was done within an hour. Fast, reliable service. Loved it!

Came in to check out the new Scat Pack Wide body and had one of the best car buying experiences I've ever had. The sales man Will Winchester was very professional, knowledgeable and motivated to help me get where I needed to reach a deal. He made sure the vehicle was detailed, fill up the tank and he personally delivered it almost an hour away to my house. Thanks you!

Came in to check out the new Scat Pack Wide body and had one of the best car buying experiences I've ever had. The sales man Will Winchester was very professional, knowledgeable and motivated to help me get where I needed to get to reach a deal. He made sure the vehicle was detailed, fill up the tank and he personally delivered it almost an hour away to my house. Thanks you!

Auto Nations Jeep dealership did my recall and did a fantastic, quick repair. Thanks to John Bottarini, who was the service technician. His skills and customer service demeanour was second to none. He should be commended for his excellent customer service attitude.

Needed Express service oil change and tire rotation. I was promptly greeted by a customer service representative -Shawn- and processed into the system. The waiting area is nice with a television, coffee and snack machines. I really like that I could watch all the work being done on my vehicle as there is a direct view from the waiting area. They were timely, professional and prompt. I had a GREAT EXPERIENCE!!

I had a great experience going through the Express lane for oil change and routine service! Very nice, helpful,?professional and quick!

I brought my vehicle in for a recall-related repair. Both when I had called to make the appointment and when I brought it in that morning at 10:45, I was told that it should only take "a couple of hours". After two and a half hours had gone by, I called to check on the status. I spoke to a very nice lady who went to check with my service advisor, and then came back to tell me that my service advisor was busy at the moment and would call me back. Forty minutes later - so just before 2 PM - I hadn't heard a word, and was about to call again when I finally received the text I had been promised that would apparently let me know that my vehicle was ready. The text took me to a webpage detailing my vehicle's inspection results and recommending several URGENT, very expensive services to be done while they had my car. I declined all of them and submitted the form... and the page told me that my car would be ready in another three hours, by 5 PM. So back on the phone I got. I talked to another very nice lady who actually got me transferred over to my service advisor this time, who told me that the 5 PM time on the webpage was for if I had opted into any of the other services, and that my vehicle was now ready. I thanked her, but told her that I now had to get to a doctor's appointment - to which my husband had to drive me, since I still didn't have a car. The pickup process after my appointment was fine. Again, everyone was very nice and friendly, but I will still never go back. Oh, and the promised time on my invoice? 12:15 PM.

I was pleased to have my oil change/ tire rotation performed at Auto Nation in Roseville. They got me in/out in under 30 minutes. The staff was friendly and professional. I will definitely use their services again.

Tks for finding my dollar. ??? Thanks to the service mgr. Thank you for finding my intermittent troubles.

Gregg Stebbins is great to work with. Always responsive, even when it’s a last minute request. Quick to help diagnose the service needed and whether my service agreement covers it.

Greg Stebbins is always super helpful and friendly. Work always meets or exceeds expectations!!!

Service reps do not return calls and have a complete lack of communication when you are have a car in service. Terrible service. Have purchased 2 cars from then and will not be buying another.

Have your service reps return calls and stay in communication when you are have a car in service. Terrible communication. Have purchased 2 cars from you and will not be buying another.

Brought by Jeep in for a Check Engine light. I knew the issue, I have a code reader and a small service garage told me it was going to be $1500 to fix. I brought it to the dealership because I wanted it to be done by “experts”. It was twice the price but I figured it was good to have the dealership perform the repairs. I was informed it would be ready on Monday. On Tuesday I had not heard from them so I tried calling. Do you think I could find someone that knew what was going on. Left several message with the service rep and the service manager. Even has the receptionist trying to find someone that could help. No luck. Finally, after hours of trying to contact, I receive a call at 5:30p saying the Jeep is still being worked on. I was going away and needed my car for travel. After complaining getting worked up, they agreed to provide a rental and said they would be in touch while I was away. 3 days later no word. I had to call again and leave several messages. 4 hours later I finally receive a call that let me know it was ready. Terrible communication, terrible customer service. Especially for someone spending $3000. We have purchased 2 vehicles from Roseville Dodge and will not be buying another. The experience with the service department left a bad taste in my mouth and is inexcusable. Hoping the Service Manager, the Dealer Manager, the Owner read this. A happy customer tells 3 people, an unhappy customer tells 30.

Very friendly service had a little wait getting in

Had my car for 5 hours and did not even start on service! I had an appointment at 8:30am showed up at 8:17 to drop it off on time. Never received a call or text, tried to call service dept several times with no answer so drive down there and they told me they hadn?t even started on my service! Also, tried to sell me a new set of tires with scare tactics! Horrible service! Won?t ever go back and won?t buy another vehicle from this dealership!!!

Todd is fabulous and does a great job. I frequently take my car for servicing (should say scheduled maintenance) and it?s done with great care and professionalism

Great service, will certainly return when service is needed

She provided "Excellent Customer Service". Facilities are very nice in the waiting area with coffee and tea provided.

Express oil change is really express. It is by far the fastest and best oil and service I have ever had. Thank you

went in for misfire was helped by Greg Stebbins wow was I so lucky he was on top of all the things my truck need ! best was told me about axle before my trip to Idaho save me big time if it broke on the way ! looking at all that needed fixing updates so many I so thankful there were repaired and all fix ! thanks you Greg think much ! u should really get a raise ! trucks running great feels like new ! thanks to the tech also great job getting my truck and update s I didn't even know and found a lot to keep it going another 10 years we hope ! well being a old school mechanic I m so impressed with all done for me your two were right on top of it ! thank you so grateful for all your help ! scott lasseson

Todd Perry was very helpful when we brought in our wrangler JK to have the throw-out bearing replaced. However, when got home from the dealership, we noticed the spare tire cover was missing. It was a specialty item with a dog paw print below the Jeep name. Todd asked the technician about it and he said he hadn't seen it. According to the service manager, the best they could do was order a plain cover. This is not the first time this has happened. When we brought in our Patriot (which we also bought at Roseville Autonation) for service, they "forgot" to put the plastic engine cover back on. When we asked them to replace it, they said it wasn't a critical component, and we didn't need it. Finally, when we expressed interest in purchasing a new Gladiator, the sales manager and staff didn't show any of the eagerness to make a deal that we experienced when we bought the JK. We will be purchasing a Gladiator from another dealership and needless to say, won't be bringing it to Roseville Autonation for service. Response to response from the owner: If you were serious about wanting to rectify these issues, and not just the appearance thereof, you would have *called me*. You know my number.

Wilbert Winchester, Internet Sales Manager. Highly recommend this agent for meeting customer service in front of sales. Pleasant transaction for my sons first car.

Greg is always extremely helpful and friendly. We feel like they care about the satisfaction of the customer.

Great service provided by everyone at the dealership. Would recommend this dealership to friends.

As I write this Autonation still has my Jeep and I have been trying to get an answer as to when I will be getting it back since Saturday. I brought my Jeep in to fix some front bumper issues that were agreed upon at the time of sale. I live 2 hours away, and drove it down two weeks ago. Last week when I was told everything was fixed I drove down and the paint work had not been completed (I was told it had). I found out the I had actually been lied to by the salesperson during the transaction. He had told be that the front bumper had never been repainted when in fact they had painted it just before the sale according to their own records. I wasted a whole day traveling and waiting for a resolution to the problem and returned home without my vehicle. They have currently had my car for two weeks and I have been trying to get an answer to when I will get it back since Saturday and still have no information. Terrible service experience.

Yes, I have always had excellent service from all the staff at AutoNation Dodge. It is so easy to make appointments and to know that when I get there I will be greeted immediately. Every step of the appointment has always met my highest expectations.

The service gentleman John was very great when i called and was one i made appt with. The lady who schedule my appt forgot to tell me the was a refundable 50.00 fee for the car rental. I asked her if free she said yes but if she would have told me about the gee you get back no problem ,I would have not have had to get ride back and wait I would have beought the fee. But all the employees were friendly and prompt.

When I went in, John was very very helpful about everything he joked around he made the mood better. But service I went in for 3 things Head light was out Loud whine in front of engine Stall when come to stop They fixed headlight Didn?t fix the stalling Finally the worse of all I?m a entry level technician so I told John I?d probably fix the whine on my own They said it was a powerstreering pump going bad so I replaced the pump and the whine was still loud and clear so the misdiagnosed it replaced a part that didn?t need it

Greg is an outstanding Service Advisor. I would rate him 5 Stars.

Great service and easy buying process.

We had an issue with our new Ram 2500 Laramie and they checked it out and realized our brand new truck had a faulty drive shaft. We had noticed a vibration whenever we drove under 70 miles an hour. At first they tried balancing the tires, but after test driving it, the mechanic still noticed the vibration. He called and notified us that they needed to order a new drive shaft. We were pleased that they took the time and effort to find the real cause of the vibration. Our truck drives smooth now at all speeds. We highly recommend their service department.

service provider outstanding (Don), caring and concerned

Last two times I was in for service they were terrible. First time was to be 90 minute wait which turned into 5 hours. This last time was told 60 to 90 minutes and it was well over 2 hours, they will no longer have our business.

Setting up the service appointment was hard and long! Everything else was great.

I took my Jeep in for a recall had an appointment at 10:30 they said they would call me by 3 and never heard from them I called them at 4 and left a message then at 430 they called and said they were just working on it. I told them I will pick it up tomorrow. Was very disappointed with that. The people were very nice there and friendly.

Took my Chrysler 300C Platinum in because the heater no longer worked on the driver side. Was told it was an actuator that needed replacing. $500 bill. Drive the car away and the next morning realized that it only blew hot air now. Called immediately but couldn?t get in for 5 days. Took it back in and they stated that the regulator needed to be reset. And then when finished, all dome lights were on and would not turn off. They hit the dimmer dial and turned it all the way on. More delays because I didn?t realize what had happened. Originally took it in for recall issues and the heater. Will not be going back.

So I came to the dealership to test drive and look over the Jeeps. I had the best experience with Dominick Perez. He is the Internet sales manager. He was very responsive with all my questions and concerns and continues to check up on us and our purchase "2019 Jeep". We cannot express the ease of everything and how knowledgeable he is regarding the whole process. Would totally recommend asking for him if you are wanting to purchase a vehicle from here. He doesn't do just Internet. That's a win, being internet pricing is usually better, so you know your getting the best deal ever. Happy Shopping~

They got me right in and performed a quick service of the car which was nice (oil change, spark plugs) They do not offer a shuttle service or Uber/lift like other places. The cashier couldn't find my bill and the mutli-point inspection form was not included. She should probably slow down. I asked the older parts guy a question and he seemed to busy to want to answer it even though no one was waiting or engaged in other business. Service advisor was good..

Excellent service

I bought a truck there. Long story short due to lack of inspection an oil leak ended up being a damaged motor. I had a hard time getting anyone to call me back with information. It was 3 trips to get my medication and personal belongings out. After over a week the replacement motor was approved. The day after I cancelled my contract. The phone number for the general manager is nothing but a publicity ploy to pretend to care!!! It is just the number for the dealership!!! I'm wondering if there is a price base when dodge starts to actually care!!! Some people have a great experience. Maybe they spent more than those of us that have had terrible experiences

Bought a used 2012 JKUR in November. Had it 1 day and the check engine light came on for the Emissions. Ended up being the ECM control module. Not sure how it passed smog if this module was bad? However, they fixed it no charge and i was without my jeep a day. On Day 7 of owning my jeep after the first rain, the inside floor boards of the jeep were filled with about 1-2" of water. We had to scoop the water out with a cup it was SO much water. It was a Sunday so i dried it out in my garage and took it back in to the Service Dept on Monday. I went until Tuesday when i got a call that it was my Freedom Top seals and Service Dept would see if the Sales Dept or Warranty would cover it. On Friday i finally receive a call and they want me to pay for 50% of the cost to replace the seals. It would be $1000 total and my share would be $500. Yeah... at this point I'd owned my jeep for 12 days and it had been in the shop 6 of those days. The dealer claims to do inspections on all it's Pre-Owned vehicles which includes seals, leaks, sun roofs, windows etc. This clearly would've been caught during an inspection or even during the car wash. 2" of water is ALOT of water!! We had to go into the dealer to speak with the GM who didn't speak with us and handed us off to a Manager. It took me crying in their office and arguing for them to even agree to pay for what should've been fixed prior to this jeep being on the sales floor. This was a pre-existing condition, not a warranty issues that your staff missed during inspections. Why??? Mind you these parts cost $38 on Amazon so why the $1000 cost in the first place? So my vehicle was finally done on the following Monday. 15 days of ownership and i had only had it in my possession for 6 days. They say it's water tested and ready to go. All seals replaced, even door seals. They also give us an inspection sheet for fluids and the differential oil and brake fluid need immediate attention. For a jeep I've driven 6 days... it has immediate needs for fluids that they never changed before selling.... We take it home and water test it ourselves with the hose on a light rain like spray... it's still leaking. Flowing down the inside passenger side near the seat belt. We take off the Freedom tops and not ONE seal was replaced. They were old and soaking wet. There were even bolts loose they would've saw IF they took the freedom tops off. SUPER frustrating and at this point we might as well handle it ourselves because i cant be without a car for another 9 days NOR do i want the anxiety of having to fight them for what is ethically their responsibility to handle. They sold us a vehicle with these issues. This didn't just happen in the 6 days i drove it. This was such a stressful purchase when it didn't have to be. So now we are 3 weeks later and we go to change the brake fluid and differential oil on our own this last weekend and GUESS WHAT?? They're brand new... nothing is dirty or needing immediate attention. Fluids are all clear. Wow.... I wouldn't trust this dealer with my jeep ever again nor would i ever purchase a vehicle from this dealer ever again. I will be taking my business to a different Jeep dealer. Nice job taking advantage of your customers and of course i have photo proof of everything. Very very bad customer service. Saying the leak issue is resolved and saying fluids were dirty when they were not... I felt i needed to share so others could be aware. When i told my other Jeep friends my issues, none were surprised. Apparently this dealer has a very poor reputation in the local Jeep community. I learned the hard way.

Great Customer service and Friendly environment. Get there early right when they open@7am so the wait is not long for oil change and inspection of car ..Def going back when it's time Again

I love this place!! Greg my service advisor is amazing. I truly believe that he has the best interest of the customer in mind. A truly wonderful person with a warm smile, seriously it's infectious. Definitely recommend getting your vehicle fixed at Roseville Dodge.

Teri was very helpful as a service advisor and I?ll def be back to service my vehicles again with her .

Issues I take in caught on cam, never gets fixed.

Great sales, great deal, great experience! Jacob was awesome, very helpful and just got us what we wanted. Overall best experience I have ever had buying a car.

Greg in service always takes care of me no matter how busy they are.

Didn’t fix the issue, came in for the first time for a radio issue not getting reception. Got a rental car for the day and was happy with the initial service. Then Greg called and said they needed it over night which wasn’t a big deal but then I got the call the next day that it was done. Went back to enterprise to drop off the rental and then wait around to go to the dealership just to find that the issue isn’t fixed at all. Ended up wasting a few hours of two days. Super disappointed now waiting on a call back from Greg to reschedule it. Haven’t heard from Greg yet.

I really like the shop at this dealership. Always top notch customer service, quality work and fair pricing. Prefer them over any other shop in town.

best customer service I have ever recieved in the 50 years of car buying...T.K was super.

Kyle made car buying fun instead of a pain in the butt. He is knowledgable, patient, and he knows his stuff. Trust him and the dealership to take care of you.

Kyle made car buying fun rather than a pain in my xxx. Autonation is fortunate to have someone of Kyle's capability on staff. He is knowledgable, patient and instilled confidence in the dealership and the vehicle!

They did awesome work and always do. They are alway available to help with all our needs and wants. Never have to wait for a long time for any type of service would recommend them to anyone who needs help with there service needs.

Our 2015 Jeep Wrangler was hit by an unknown vehicle in a parking lot. Our insurance company has been less than helpful but the Jeep dealership (Auto Nation in Roseville CA) has been super....especially the Service Advisor Todd Perry. Todd has overseen all aspects of the repair and kept us informed about every step in the process People like Todd Perry are the reason we have purchased several cars from Auto Nation Roseville CA and why we take our cars there for service and repairs. Thanks to Auto Nation and a special thanks to Todd Perry.

quality of new and used Autos, and Trucks, the service they provide and overall relationship with their customers.

Please don?t take your car for service here. They tried to perform unnecessary repairs and charge for non warranty work.

Excellent service, very professional, easy to work with!

My fiance went in to look at a 2020 Jeep JL in Bikini they had listed on their site. When we got there the Jeep had just been lifted and I was really not looking to purchase the lift at this time or the wheels and tires that had also already been done. That when Mo the GM came up and said go love it and then we can make you a deal. Steven took us for a test drive and it was the most natural drive and made my fiance feel so much more comfortable then previous dealerships before, it was Stevens amazing service and Mo treating us like friends that led to us buying our dream Jeep last night! I will recommend over and over go talk to these guys! -Jon/Trish

Immaculate facilities, terrific product and great service. Todd does a great job and has for a few years. This is my second challenger and he has been consistently good.

I dropped my vehicle off on a Friday morning for repairs covered under warranty. At the time, the service department was extremely busy with cars backed up to the street. Understandable given the time of year and time of day. The service writer was friendly, courteous and attentive indicating he would call after the tech had an opportunity to diagnose the problem. Friday closing time came and went with no call. Saturday mid day I attempted to call the dealership over a 3-hour period using every available phone prompt. No response from service, sales or finance. I purposely tried to reach an actual employee, using the phone system non stop for 45 minutes. The phone system recycled its message over and over with no answer from an actually employee. Finally, I reached someone in the parts department who was able to get me to an actual person in service who indicated my service writer was unavailable or off (not sure which). This writer said he would get with the tech to get an update and call me back. He did not. On Monday, I again started the process of calling the dealership getting lost in the endless cycle of recorded phone tree messages and no human contact. On Tuesday morning after 4 separate calls I was able to leave a message for the service writer who called back an hour later indicating the repairs should be completed by the end of the day. Recap: I dropped the vehicle off on Friday (parts available since Friday according to the writer) and the repairs were to be completed by end of day Tuesday? At minimum, a call providing a progress report over a 4-day period would've been appropriate. During our call on Tuesday the apologetic service writer made a half hearted attempt to provide a loaner vehicle on Tuesday as a measure to appease my concerns. Fortunately, the vehicle being serviced was not needed as my daughter (the driver) was out of town for the weekend. As for the facilities, I found the service department poorly laid out with too little service lane space and an uninviting waiting area reminiscent of a high school cafeteria (perhaps a petty observation given the available space, but I felt it necessary given the above rating). I did not purchase this vehicle at this dealership and I will not purchase from this dealership in the future. Nor will I recommend AutoNation Chrysler, Dodge Jeep, Ram in the Roseville Ca. Automall given this experience. I provide this feedback as a cautionary tale for those with more urgent needs for their vehicle during service and higher expectations for customer service. I welcome a rebuttal to this review.

they were fast and extremely nice and efficient !!!!! very happy w service!!!!

Service rep, John Avita(spelling) extremely knowledgeable and helpful with recall and brake work on my 2015 Challenger, also work completed in a timely manor. In addition parts personnel were also helpful and informative as to parts availability. PS your employees always friendly and informative! Thank you, R Melconian

Excellent team - from the sales dept all the way through to the service dept. I would purchase from them again.

Took my car in for recall work. Was told they didn't have the part but it would be shipped overnight from Oregon and I would be called about 8 AM the next day (Saturday). I did not get a call, so I called that afternoon and was told the car was not even started and that the service rep was off and they would get to it Monday. I said that I would get my car because I needed it on that Sunday. They said "I'm sorry" then they would have John (my service rep) call me Monday morning. Right now it is Wednesday evening and no one has called. How would you feel if this happened to you?

Good place for service, finish on time and complete all work that was promised. Nice place to hang out if you have to wait.

Greg Stebbins provided excellent customer service.

My vehicle was having an alignment issue. I drove to the dealer without an appointment, with the intent to talk to an advisor, and set up an appointment for the next day. The advisor went out of his way to not only get my vehicle in on the same day, but to have it addressed right away. 2 hours later, the vehicle was aligned, and I was on my way. They did a wonderful job fitting me in when I didn't have an appointment. Every employee at the dealer that I came in contact with that day were very professional and courteous. 5 Stars to the entire crew.

Initial diag was not correct and then The service advisor wasn’t correct in his process of the work. Left frustrated and went to an alternative shop

Easy buying experience. Very happy with our new Jeep Wrangler Rubicon.

I did have to go to the service dept a second day to have my repairs done which didn't make me happy. My service technician did see that the proper repairs were eventually completed.

service writer was good and got my car in and repaired the GPS in less than 2 hours.

This 5 star review is for Gregory Stebbins and Service Manager Brian. The two of them went above and beyond to assist me and treated me well. I had doubts on continuing to do business with this dealership but after dealing with them today, I have changed my mind and I will always ask for Greg as my service advisor when I come back.

I was told the car gona be done in 30 to 45 min and took me more then 2 hour except being apologize they didn't say anything

I came in around 11:45 to get my oil changed. There was only a couple cars in line. They had my car done at 1:20, so a little longer than what I was told. They said 40mins to and hour max. It took about 10 mins for them to get my paperwork. Not bad, but I was in a hurry, I had to get my kid picked up from a school. I was expecting to be don’t no later than 1. Other than that it went well

I'll put the long description below - but the basics are: - Repairs are not completed as they say they are. - You will NEVER get a call back if you leave a message, and they don't answer their phones readily (expect to get disconnected trying to get through) - If you wait for repairs or diagnosis, don't expect their "Free Wifi" to do anything. I think I got it to max out at 350kbps. - Don't expect them to make anything better when they mess up. It's on you to pay for their mistakes. Now for the explanation: Last march, I had an issue with the tail gate sensor malfunctioning, which forced me to tun off all the cabin lights, including the dash lights making it unsafe to drive at night. I advised them I thought it was water leaking in (we had heavy rains when it started, then it stopped malfunctioning and started again after more heavy rains). They told me there was no leak and that the sensor was bad and needed replacing. I spent almost $200 for them to diagnose the issue and hundreds more replacing the sensor, not to mention waiting for hours and paying for a rental car as that is my only vehicle. Everything had been fine for 8 months but after another heavy rain - the sensor starts malfunctioning again (imagine my surprise)! Call them off and on for two hours trying to get an appointment and just keep getting disconnected from their automated system. Finally call the sales department who gets me to a voicemail in the service area and I leave a message. No call back. It takes me two more days of calling at different points in the day to finally get through to someone and get an appointment scheduled a week out (the earliest they have). Take it back in and while they are not charging me for diagnosis, I'm stuck at the dealership for hours until they can do so. I asked about a comp rental or loaner car and they said they won't do it, despite me already having to deal with a rental and replacement car the first time at my expense 8 months ago. I will just never do business with this dealership again if I can avoid it. As I said from the get go, it's a shame because it punishes the the Sales department for the poor actions of the service department. What's crazy is I'm in the market for a new truck and will just be driving to another city to buy it. Avoid this dealership service department!

I'll put the long description below - but the basics are: - Repairs are not completed as they say they are. - You will NEVER get a call back if you leave a message, and they don't answer their phones readily (expect to get disconnected trying to get through) - If you wait for repairs or diagnosis, don't expect their "Free Wifi" to do anything. I think I got it to max out at 350kbps. - Don't expect them to make anything better when they mess up. It's on you to pay for their mistakes. Now for the explanation: Last march, I had an issue with the tail gate sensor malfunctioning, which forced me to tun off all the cabin lights, including the dash lights making it unsafe to drive at night. I advised them I thought it was water leaking in (we had heavy rains when it started, then it stopped malfunctioning and started again after more heavy rains). They told me there was no leak and that the sensor was bad and needed replacing. I spent almost $200 for them to diagnose the issue and hundreds more replacing the sensor, not to mention waiting for hours and paying for a rental car as that is my only vehicle. Everything had been fine for 8 months but after another heavy rain - the sensor starts malfunctioning again (imagine my surprise)! Call them off and on for two hours trying to get an appointment and just keep getting disconnected from their automated system. Finally call the sales department who gets me to a voicemail in the service area and I leave a message. No call back. It takes me two more days of calling at different points in the day to finally get through to someone and get an appointment scheduled a week out (the earliest they have). Take it back in and while they are not charging me for diagnosis, I'm stuck at the dealership for hours until they can do so. I asked about a comp rental or loaner car and they said they won't do it, despite me already having to deal with a rental and replacement car the first time at my expense 8 months ago. I will just never do business with this dealership again if I can avoid it. As I said from the get go, it's a shame because it punishes the the Sales department for the poor actions of the service department. What's crazy is I'm in the market for a new truck and will just be driving to another city to buy it. Avoid this dealership service department!

My battery died, and I had to drop off at night. Todd followed up with me the next day and was amazing! I commute to work from out of the area, and Todd understood this and was professional and friendly! Thanks!!!!

in and out in a hour. Very happy with the service done

I bought a 2014 ram. I absolutely loved the truck. first day having it I come out in the morning to find oil on my driveway. it took several days to find out that the valves were bad. after waiting over a week for a new motor to be approved I cancelled the contract. the very next day the motor was miraculously approved. a basic inspection would have saved me wasted time and headache. Very disappointed with my whole experience. Then the salesman tried to give me a pathetic warranty if I would still buy it. Definitely the basic disappointment that you often hear about dealerships. update! I called the phone number. what a total waste of time and effort. This does not connect you with the general manager. it has been over a week since I called and have heard nothing

I?m always happy with friendly and professional service advisor John.

We are very happy with our service advisor Greg Stebbins, he is the best one there!!!

Excellent and very prompt service. Very professional

Everything went so nice and smooth , both the sales and Finance guys made the sale great .

Greg is one of the best service advisors I have ever worked with! His attention to details is very welcome and rare to find. He is a Lea sure to know and work with.

Excellent and very prompt service. Very professional

Very helpful. My truck was already ready the next day.

From the moment I scheduled my service appointment...to the services rendered, no issues at all! Even they had in their warehouse the passenger door panel I scheduled my appointment for...Class A!!

Went to get my truck fixed which has a lifetime warranty only to find that not all things are covered. If it has to do with emissions apparently it?s not covered. Really disappointed in Dodge, very misleading.

Don't expect ANYONE to EVER call you back. Not even to provide you a quote for parts and labor. Do expect to have to go in on a Saturday to get a quote because no one ever called to provide one. Don't worry you will stand around for an hour for this quote. Don't expect the technician to replace the O2 sensors on the left side because you specifically requested ONLY the left be replaced. Why would I request only the left you ask? Well let me tell you! Because the right are brand new! In fact the service write up will confirm the right side sensor's " look recently replaced" But wait! Nope still no call. FINALLY get a hold of a human on the phone after 2 weeks! TWO WEEKS for 2 O2 sensors! "It's done, you can pick it up" "how long has it been done? Was anyone going to call me? Or return one of my multiple voicemails?" Go to pick up my car... you know expecting it to be done. Crawl under the vehicle to verify the parts I very specifically requested be replaced have actually been replaced to discover NOPE! Original crusty O2 sensors still in. But no worries it's only been TWO FLIPPIN WEEKS and they think I'm going to pay for service not complete. So now obviously I have to flip out in the service area while other customers look at me like I'm crazy. Supposed to get a call on Monday from the service manager. He states they replaced the sensors on the right... are you following? They replaced the new sensors I had already replaced and left the old ones that have never been touched Says well we kept your parts so we will pull the new parts out, put them on the left side, and put the parts it came in with back. The manager was very clearly told I did not want parts they removed and most likely tossed around, kicked, threw, pulled out of the trash bla bla who knows honestly what happens at this place. Anyways point is, it was their error and it was expressed that I DID NOT APPROVE the removed parts be put back in. Well you guessed it guys! Get there to pick it up and sure enough they did it anyway. So now I really had to loose my [non-permissible content removed]. "Well nothing is wrong with the parts we took out." Oh well excuse me for not believing you love, pet and cradle the parts you remove for disposal after you have now tried to hussle me twice and made me wait 2 weeks. Silly me! Now I have to wait ANOTHER day to pick it up so they can give me new parts! How do I get to and from all 5 times to pickup my vehicle? Oh I take a Lyft. I take a Lyft 5 times! FIVE! I can't imagine how many customers this auto shop has gotten over on. I'm going to assume most customers do not take it upon themselves to crawl under the vehicle when they pick up. Also pretty sure they assume the Customer is an idiot that knows nothing about vehicles. But they do get 1 star because they discounted me service due to the fact that I'm a pain in the ass customer. Let's be real... It's because the websi8 won't let me give 0 stars.

Don't expect ANYONE to EVER call you back. Not even to provide you a quote for parts and labor. Do expect to have to go in on a Saturday to get a quote because no one ever called to provide one. Don't worry you will stand around for an hour for this quote. Don't expect the technician to replace the O2 sensors on the left side because you specifically requested ONLY the left be replaced. Why would I request only the left you ask? Well let me tell you! Because the right are brand new! In fact the service write up will confirm the right side sensor's " look recently replaced" But wait! Nope still no call. FINALLY get a hold of a human on the phone after 2 weeks! TWO WEEKS for 2 O2 sensors! "It's done, you can pick it up" "how long has it been done? Was anyone going to call me? Or return one of my multiple voicemails?" Go to pick up my car... you know expecting it to be done. Crawl under the vehicle to verify the parts I very specifically requested be replaced have actually been replaced to discover NOPE! Original crusty O2 sensors still in. But no worries it's only been TWO FLIPPIN WEEKS and they think I'm going to pay for service not complete. So now obviously I have to flip out in the service area while other customers look at me like I'm crazy. Supposed to get a call on Monday from the service manager. He states they replaced the sensors on the right... are you following? They replaced the new sensors I had already replaced and left the old ones that have never been touched Says well we kept your parts so we will pull the new parts out, put them on the left side, and put the parts it came in with back. The manager was very clearly told I did not want parts they removed and most likely tossed around, kicked, threw, pulled out of the trash bla bla who knows honestly what happens at this place. Anyways point is, it was their error and it was expressed that I DID NOT APPROVE the removed parts be put back in. Well you guessed it guys! Get there to pick it up and sure enough they did it anyway. So now I really had to loose my xxxx. "Well nothing is wrong with the parts we took out." Oh well excuse me for not believing you love, pet and cradle the parts you remove for disposal after you have now tried to hussle me twice and made me wait 2 weeks. Silly me! Now I have to wait ANOTHER day to pick it up so they can give me new parts! How do I get to and from all 5 times to pickup my vehicle? Oh I take a Lyft. I take a Lyft 5 times! FIVE! I can't imagine how many customers this auto shop has gotten over on. I'm going to assume most customers do not take it upon themselves to crawl under the vehicle when they pick up. Also pretty sure they assume the Customer is an idiot that knows nothing about vehicles. But they do get 1 star because they discounted me service due to the fact that I'm a pain in the xxx customer. Let's be real... It's because the website won't let me give 0 stars.

I went through the express service lane for an oil change , sometimes it’s quick sometimes it takes hours. This last experience was the latter... luck of the draw. Oil change was completed, car was returned paid and left. Received a phone call a few minutes later as I am miles up the interstate that the forgot to reinstall the engine cover. Returned to the dealership to have them reinstall..:

Charged me $188 just to look at my car but couldn’t fix the moonroof. I needed it fixed ASAP.

Calling to schedule my service was unacceptable. I tried a few times and nobody would answer, After a few times the only department to answer was the sales people and took 2 times with the sales people to speak with someone to schedule my appointment.

Greg Stebbins is hands-down the best service advisor I have ever worked with. I drive a commercial vehicle and he gets all my work done on Saturdays, often with short notice, to keep me on the road. Service way above and beyond what I have received from other dealerships!

No hassle, cut and dry! Easy to work with and didn't take a long time to complete the deal.

Great Experience ! Service Advisor was knowledgeable, friendly and helpful.

Awsome crew at autonation. They were very helpful in getting me in the car I wanted. Very kind to me and my family. Thank u for that.

Great Service and Todd went above and beyond to get answers to my questions, car issue and provided resolutions.

I just popped in for an oil change and I was our within an hour

This makes about 20 recalls my 2014 Ram 4X Diesel Mega Cab Laramie has gone through, and every time I go in for an appointment it costs me about $500. It has to be a scam. Why would any automaker recall a truck for a tailgate latch?? Maybe so they could get the truck in the shop to change out the EGR valve? Reprogram the radio, because the satellite update they launched caused unintended consequences? Give me a break. Then, when I get my truck back the 'Perform Service' light was not reset. Add 20 more minutes to my visit. Then, at 3:00 in the afternoon, only one service manager is working. Add another 10 minutes to my visit. My advice...take it somewhere else if time and money are important to you.

Took my jeep in for a very unsafe reason.. the jeep just shuts off while I'm driving with my 3 kids in the car mind you.... problem didn't get fixed was told the vehicle shuts off when low on oil HOW IN THE xxxx IS THAT SAFE!!!!! so I only left with an oil change and no solution to find out 10min after leaving 2 auto nation employees stole multiple things from my vehicle I thank god I had my dash cam got it all on camera!

John Medhawi of AutoNation called me to make an offer on my father's car, stating he saw it/personally looked at it when we had it at Sierra College Auto Faire. I discussed the offer with my father and we accepted. When I called John to get the paperwork started, he said he had made a mistake entering the mileage and would need to lower his offer. We reluctantly accepted. John provided me the paperwork (with their offer) and I drove two hours, each way, to have my father complete his portion. The day we were to bring the car in, John texts and again says he needs to lower his offer. Totally unprofessional and a complete waste of time. If they are going to low ball sellers, they should do it right of the bat and save everyone the headache.

Work was done professionally and the services advisor kept me up updated on the status. The staff was very friendly.

Great service

Ben took good care of my needs He was very thorough. And it was done in a timely manner. Very well done Ben. Thank you ☺️

In town from Texas on Business and stopped in to look for a car for the wife only to find a car for me. Sales from salesman to mnmgt was very helpful. Salesman very helpful with product knowledge on the hellcat redeye i bought off showroom floor. They handled transportation flawlessly.. Good experience no pressure! I recommend giving them a look.

I had some shuttering in my transmission so I brought my Jeep in. Todd took care of everything and replaced my torque converter under warranty. Drives great!

Efficient and quick. Car delivered back after repairs as promised. First time at this dealership.

Excellent service, easy to work with, answered questions without any pressure to make the deal.

Service Manager, John, went out of his way to help me on the issues with my car. He is excellent!!!!!

AutoNation made selling my car so easy. I got an offer online and when I took my car in they didn't change the offer. It was also the highest offer. They looked it over and test drove it, I walked out with check in hand in a little over an hour. I've never had such an easy pleasant experience at a car dealership before. I would definitely sell them another car, and when I want to buy a car I will be going back to AuotoNation Dodge Jeep Chrysler. Thank you for everything.

I supposed "Loved it" is a rather extreme description for car car dealership; however, my experience merited a five-star review. Nobody "loves" waiting in line at a service center, but the service rep's eventual assistance and willingness to make sure I was satisfied was stellar. When all was said and done, I was given a comprehensive information sheet outlining the work done and general findings. Great job folks!

The Service Department has no QA/QC. Every time I go a Technician always forgets to finish the job. Last visit they rotated the tires, and then did not air the tires, so the indicator light was on warning of low tire pressure. Makes me wonder what else are they forgetting.

Staff was very helpful and was no pressure. Staff seemed to be up front on every aspect of the purchase.

Excellent job, very courteous people, but, from the experience with other dealerships, it makes a heck of a different feeling when you get your car back, its washed & vacuumed ...wished they would've done that.

Great service, friendly and helpful staff aiming to please customer, and service done in a reasonable time table.

Great buying experience Salesman and sales manager tops. Recommend highly

The service was ok once my company vehicle was approved to be fixed for a oil leak. The only disappointment for the repair was the mechanic did not clean the oil up from the oil leak well after the vehicle was repaired. The communication between me and my service advisor was good except that he was off for two days and nobody took over to expedite my van to be fixed which made my process very frustrating

Took my Dodge Ram diesel to Auto Nation for service, for the first time. Previous service was performed by the selling dealership. My Service Advisor, Todd Perry, was great. We spoke about my type of driving, and how the truck is used. He didn't try to sell anything I didn't need. The service was quickly performed. Auto Nation will now be the service provider for my truck. Highly satisfied!

Great customer service. Had my oil changed in Express and there was only one worker he did not miss a beat.

The gentleman in Express oil did a great job. He was the only one working and did not miss a best.

The worst customer service. Kim is rude and unprofessional. Avoid this place

They did a nice job fixing the problem on my brand new, 2019, Ram 1500. I had to have it towed there and they took great care of the vehicle. The only problem the service department has is answering the phone. I never once got through to them and most times had to go to someone in another department to get through to them.

Everyone was so helpful in my experience. I had a couple of factory recalls that needed to be addressed and Terri at Dodge Jeep Ram was amazing. She was even able to get me a rental car when the dealership was too busy to finish my car by days end. Overall, wonderful, painless, hassle free experience. Thank you!

I brought my Challenger in on 9/23. I brought it in because the LCD screen has been freezing and malfunctioning. I tried calling multiple times over multiple days. NO ONE ANSWERS THE PHONE. It took me 30+ mins of calling and getting the run around on the automated system to get someone on the phone. I finally was able to schedule my appointment. Once I brought it in, they told me they would have to recreate the problem. I said ok, I will pick it up around closing so you have more time to try to recreate it (I dropped it off around 11). I asked them to take care of the open recall on my car while it was there (PCM update). I needed a ride back to get my car so I was trying to call to make sure the update was finished before I came by. I tried calling the service department and again, it took forever to get someone on the phone. Someone finally answered and I was told they did not have my car. I confirmed the location and told the girl on the phone that I was 100% sure my car was there, I was checking to see if it was ready and she said she didn’t know because they had no record of me being there. So I decided to just drive there and hopefully it was ready. When I got there, I asked for my car. They said no problem it would be right out. I was waiting for probably 10-15 mins and the service person who had been helping me, Joe, asked me if I wanted a rental car so I could leave the car longer to be “looked at”. I said no, I was going out of town and needed my car. He said ok and left. About 10 mins later he comes and tells me THEY LOST MY KEYS. They had no idea where my keys were and again offered me a rental car. I said no, I need my car. They said they would try to find my keys. How do you just lose someone’s keys???? I waited there for over 45 minutes while they looked for my keys. I was told they could not recreate the screen freezing and that I would have to bring the car back again. At that point I just wanted to leave since I had been sitting there for so long and I forgot to ask for a receipt. Now I’m getting alerts from the cars monitoring system and calls from the FCA saying I have an outstanding recall. I called dodge today and (again it took forever to get a live person) they told me they have no record of me being there. They said they can see that I bought my car there but that I have never brought it in for service. First of all, I bought my car at Hoblit in Woodland, second, I DEFINITELY had my car at their dealership for the recall and the screen malfunctioning. I left it there for a good majority of the day. I work a lot and it’s hard to find time to bring it in. I was told that the recall was not taken care of and now they have no record of it being seen for the screen either. I don’t understand how they can operate like this. This is completely unacceptable. Now I know why everyone in my car club goes to Folsom and Hoblit for purchasing/service. What a joke this place is 🤬

TK and Abraham we?re both great! Very nice and accommodating. Both were great and I recommend them to anyone!

Very friendly staff.Fast service.Reviewed the work sheet and recommended service for next visit.

Greg was extremely helpful. He always provides excellent customer support, knowledge and in a pleasant way

I went to automation to try and get a used car when I pulled up I was greeted by Mohamed and from the second we started talking he took good care of me not only was I able to get a car but I got a brand new 2k19 charger the staff were super friendly and each 1 of them made my day! This was one of the best days ever for me and my family thanks guys I really appreciate it.

The service department was very friendly and helpful

Excellent Ben was extremely helpful and understanding of my situation. A pleasure to do business with.

Very quick and great service . I would definitely return to have service done

Incredible staff. Thank you Jacob, for making this the best car buying experience I've ever had!

I called ahead to try and schedule an oil change; the gal on the phone said, "just use the express oil lane service". What a joke. It took 20 minutes for anyone to greet me, or even help me. And then another hour to get the oil changed. All this "great" service for $100. Forget it, next time I will go to the local corner 15" oil change store. This dealership should not even attempt to offer such shoddy service and call it "Express".

This place rock Lelia was super awesome she had us approved before we even got there. If you go always ask for lelia she will treat you great

This place rock Lelia was super awesome she had us approved before we even got there. If you go always ask for lelia she will treat you great

Wow, amazing Customer Service at this Dealership. I was traveling out of town and had issues with my new Durango. I assumed it was a computer glitch. Gregory Stebbons was the Service Adviser who came to my rescue. I honestly knew that my car was in good hands the moment I met Greg. He took my issues seriously, he was honest and gave me his full attention when I was reviewing my concern with the Vehicle. He helped me into a rental car and over the time the dealership had my car, Greg kept me updated with each issue on the vehicle. It was not my Dodge that had the problem, but as pictures showed, it was a pesky varmint that had gotten under my hood to chew a few wires. Greg directed me how to handle this issue and all is good. I feel blessed that my breakdown happened so close to Roseville AutoNation Dodge.

I brought my car in for multiple services and one of them was not completed and yet I was charged for it. I called my service advisor 45 minutes before the dept closed to check on the status of my car since I had not received any sort of update and they had my car for 10 hours. My service advisor stated “I was to busy to call you. Your car is ready. We close in 30 minutes”. My paperwork stated that my car was completed two hours prior to my car. Disappointing customer service. I’ll take my car elsewhere from now on.

totally dissatisfied with the service here, had a 915 am appointment to have my Jeep service, no one called us all day to give any updates, when it would be done, what they found, nothing, then i called in at 6pm and was told everyone had left for the night, WTF

The service was great, they were polite and on time.

Knowledgeable and friendly service members.

The sales department is awesome. We had the best truck buying experience.

The Service Advisors just do not call back.

My wife isn’t very knowledgeable about cars so they tried to charge her $188 to hook the vehicle up to a OBDII scanner to see why the check engine light is on. I feel like she was being unfairly taken advantage of and have trouble trusting them to come up with a reasonable estimate on our vehicles going forward.

Some of the service writers price gouge on repairs and diagnostics. We were quoted $188 to connect vehicle to OBDII scanner to see why the check engine light is on. They also frequently recommend buying a new vehicle and meeting with a salesman whether you are there to buy a new vehicle or not.

I took my 2500 Ram in for multiple recalls 9/19/19 and they were good about providing a rental which was nice (I will give them 1 star for that gesture). On a previous visit (and when within warranty) I indicated to them that my overhead console lights were not working. Upon picking up the vehicle they said they fixed them, but I found out that night when trying to use them that they had not. I again brought up my concern of the overhead console lights not working upon dropping the truck off for the recalls last week. This time when picking up the truck they fed me a line that they "flashed new software" and the lights will work just fine. Once again a blatant lie, the lights still do not work. Take away: If you do not mind being lied to, go ahead and take your vehicle to AutoNation. Over a simple $20 light bulb, they have lost my business forever. Smart business decision...

I live about 50 miles north of your establishment. I come to you, because you have good people working for you. I hope you keep them. Craig is really good at what he does. And I have been coming to see you all most 7year now. And the girls in the back are the sweetest Thank you Peggy Gore

UPDATE: At your request I have attempted to follow up with your General Manager four times, and have also had Jeep corporate customer support attempt to reach out to the dealership. Still can't get anyone to answer the phone or return my messages. Still can't get Autonation to resolve my recall issues. Poor service. Scheduled an appointment to have the recall work done on my diesel Jeep under the lawsuit settlement for the smog scam. Settlement includes a rental car while my car is being repaired. Thought everything would be in order since it was an appointment date and time that they suggested. Show up and drop Jeep off. Walk over to rental car business and they are "out" of cars that Dodge/Chrysler will pay for. Nobody answers at the service department. All managers are "out of the office". Guess we are out of luck according to them. Nice hustle Autonation. Can't wait to go elsewhere. No wonder why the service department has a 2 star rating on google. Joke is on me I should have known to go somewhere else.

First class very professional service

The people were very friendly, and their estimates of the time the work would take were accurate.

I’m very conflicted on my review. On the one hand, I was so pleased with how quickly you guys got my car in and fixed, and this time around I worked with Todd who communicated with me really well so I wasn’t left wondering if my car was finished. On the other hand, I was left with a sour taste, because my car was left dirty. I mean, my car needed a wash and vacuum, so I know that wasn’t your fault. But my window was fixed, and it was given to me with greasy fingerprints all over it! Other dealerships vacuum and wash your car, other places (like Jiffy Lube) when I get an oil change vacuum your car, and I just feel like when I spend hundreds of dollars at your dealership, it’s a nice gesture to clean my car. But, it should be a necessity to clean anything you did to my car, like greasy fingerprints.

Great people, great deals! Highly recommended and worth the drive!

Everyone was very friendly and I was going through some financial problems and they gave me a really nice discount

Great customer service, done on time. Unfortunately 188/hr shop rate is hard to swallow.

There is only one person out side helping people... I went up to the front to try and get the process started and was told to just wait in my truck until someone came to me. No one came back for 30 mins, then I went up to the front again and the one guy that?s out there doing it all was just sitting there. Had no idea anyone else was in line. Y?all need to have more people to help him out, especially when there is a long line forming up.

My change oil warning came on right before a planned weekend trip.. and they fit me in last minute end of day and did a thorough inspection and oil change on my 2017 Wrangler Unlimited.. a tech stayed late to make sure we were ready for our trip, Great service

They leave a FOOTPRINT on my car's doordash.

I dropped off my car for an oil change and tire rotation for the first time since getting the car. When I went back to pick it up I walked in through the front door and was looking around to find where to go to pick up my keys. I wasn?t sure where to go so I look around for a minute and then go ask the receptionist. The receptionist did not welcome me or even say hello but told me to go over to the back corner. I walked over to the service advisors counter and I stood in line and multiple kept associates walked by and some were standing talking to each other but no one offered to help me. Then after a few minutes of still not being helped, I walked over to the cashier and asked if I can get my keys here. This was very quick, which at this point I appreciated, then I am given my keys and told that my car is in that ?way? so I can go find it. I then find my car and two trucks are blocking me into the parking spot. I then had to get back out of my car, go back in and find someone, and then wait for them to get the two trucks out of the way. It was alarming how difficult it was for me to find anyone to help me. Even when I asked, I felt like an inconvenience. I was blown away that I could stand there intently looking around for help, and no one would even say hello to me. It was extremely disappointing.

I was dealing with another local Ram service center but got the run around for 2 days, after calling AutoNation Ram service center in less than an hour I had my truck being fixed. Todd was my service guy explained everything to me didn’t try to sell me on things I didn’t need, they have a new customer now

Friendly staff excellent service Took in my 2019 JL Wrangler Rubicon for first maintenance and everything was a breeze.

I had a Great experience with all of the staff and couldn't be happier with my purchase of a new Ram 1500 pickup from the dealership at AutoNation Dodge Dealership in Roseville. It's a 5 star Dealership. E.Amen.

My Cherokee has a weird transmission problem, so I took it in under warranty. I was advised that it might be a software problem amd they might reload the software that afternoon or by the following day. So I went home. I never heard from them that day or the following day. I had to call to find out what was going on. Got an answering machine. So I sent them an email. No answer. I was about to go over in person when I got a call, they left a VM and informed me it was ready that evening of the 2nd day. I went to get it on the third day and was informed they had found nothing wrong with, so no work was done. So I'm still stuck with a possible transmission issue. What was going on for two days???

Cashiers were amazing very kind. Mechanics were horrible, very rude. Waited 50 minutes for then to bring my unrepaired car around after having it for 2.5 weeks. I would never return!

Wais was great to work with. Not the typical pushy salesman, but gave us all the facts, let us complete the test drive and when we were ready to buy, he helped us get the car we wanted. Thanks Wais!

The cashiers were very kind and knowledgeable. Mechanic vet rude. Took 50+ minutes to bring my unrepaired vehicle around after they had for 2.5 weeks

Long wait for check in, no engagement from service rep. Not done when promised and I had to call several times and finally got a call back, not washed as promised and long wait to get vehicle back only to find damaged OBD11 connector with broken pieces on floor mat. Very poor customer service from start to finish I love my Jeep but this Dept makes it hard to ever want to return for any business.

This is my second experience with this dealership's service center, and after the first (posted below this review) I had no desire to ever return. Unfortunately the Jeep Diesel recall required the dealership for service, so I had no choice - and I was expecting my extended bumper to bumper warranty to cover the headlight that went out (it's only been 4 years, and it's one of the HID ones - spoiler: service rep said headlights aren't under bumper to bumper because they're a wear and tear item). My yelp review has details of the first encounter, which boiled down to them not getting to my car despite an appointment, not calling to let me know, and not providing transportation when I was left without any due to the unplanned delay. This visit was marginally better, but they still struck out. Upon arrival (first 7am appointment for the day), the rep eventually got to me around 7:10. The 3 things I had made the appointment for (diesel recall, headlight fix, fuel filter change) were not on his list, but instead some other random service. He immediately tried to sell me on oil changes (over $200/per, vs. the $60 I do myself, not to mention the time savings of not driving & waiting at the dealership). He pushed for a couple minutes, ultimately trying to sell me oil change packages. This is the same guy that tried this to me the first time I came in for a recall. When I finally got him past the oil changes, he then asked how much life I had on my oil change - which was about 1k miles left. He nearly jumped with excitement as he exclaimed he couldn't do the recall work because my oil life was too low and they'd have to reschedule me, or I'd have to get an oil change. Fine, he wins this round and gets his oil change - though IMO a recall with this magnitude of negative press (think VW diesel scam but not as bad) the least they could do if my car needed something for the recall to be performed could be done gratis - no where was I told I'd have to have a "fresh" tank of oil for the recall to be performed. Add onto that him insisting my headlight wouldn't be under my extended warranty and I was already wishing I had gone somewhere else. This time transportation worked well; the shuttle to rental car was timely and I got a rental for the day covered by Jeep due to the recall. Pickup: my car completed near the end of the day (~4:00), my service rep did call me and let it know it was done this time. Deal breaker: Upon getting the car and driving it in the dark, it was immediately apparent they didn't install or aim the new headlight properly. I'm going to have to return to this dealership and make them correct their poor work. Any future recalls that force me to a dealership, I'll drive to south Sac or even another city before going to this place again. Copy of Yelp Review posted 12/2016: 12/31/2016 Purchase experience was mostly pleasant, we got an excellent deal. However the car we thought we were buying (the one we test drove) had a trailer hitch and lane collision warning; the car we received did not. I think they deliberately changed vehicles while we were price negotiating. The main reason for the negative review is from our recent service experience, which I'll detail below. Summary: 2-3 hour appointment for software update turned to 4 hours to overnight because they didn't get to the car; they did not offer transport and failed to keep me updated. Details: We made an appointment 1 week in advance for the S27 recall (which incidentally caused an accident and cost $4k in body work which my insurance covered); the fix is a software update to the vehicle. I called in advance and was told it would take 2-3 hours to perform. At the appointment I waited in my vehicle for 10 minutes before getting out and looking for someone to help me. When I was finally seen, they said it would take 4 hours. The tech didn't tell me what they were going to perform or offer a shuttle or loaner vehicle (nor did he confirm my contact information). I asked for details on the work they'd do and requested a shuttle; I was told to wait in the waiting area for pickup. It took over 60 minutes and 2 visits to the service counter before I got a shuttle ride home. After about 3 hours with no updates, I called the service center. They transferred my call to the specific tech working my vehicle; I left a voicemail. About 40 minutes later (now 30 minutes prior to closing) my call was returned. He informed me they hadn't gotten to my vehicle (despite the appointment) and that they'd need to keep it overnight. He made no offer to provide me alternate transport for my evening's commitments. I requested a loaner vehicle. He told me I could call the shuttle using the card they left me and they'd give me a loaner once there; I didn't have a card so he gave me the number. I called the shuttle, who told me the 20 minute 10 mile drive (according to google with traffic) would take over 45 minutes and that would be past their closing time, so they couldn't come get me. I called back the service tech who then told me "the best I can offer you is my apologies". I then called and spoke with the service manager; he apologized but said he was shorthanded and couldn't help; he offered to drop my car at my house the following morning. This was a nice gesture, but didn't help with the lack of transport that evening. I told him I could taxi/Uber to their location to get a loaner, but he said they would not reimburse the fair. While the people were friendly, their execution was incredibly flawed. Not getting to a car that has an appointment for a safety related recall is unsatisfactory. Not calling the customer to provide them updates and not offering alternative transportation is icing on the cake. Had they called (or returned my call in a timely manner), I could have been shuttled back to get a loaner. Even better, if they had accurately planned their work and realized they'd need to keep it overnight, they could have offered me a loaner from the start. Except for warranty related work, I'll not return to this dealer. Update: Dealer has a bot that posted a reply to this; in its post the bot didn't resolve the [Location] variable, and on the mobile version of this site it shows as a comment from "CustomerService A. of null". Yet another example of the lack of true customer concern. Comment from CustomerService A. of AutoNation Chrysler Dodge Jeep Ram Business Customer Service 1/1/2017 Thanks for the feedback, Brian.. We strive to provide excellent service to our customers at [Location]. Please call our General Manager directly at (916) 467-8055 for ways we can work towards resolving these issues. We look forward to hearing from you soon. Yelp review link: https://www.yelp.com/biz/autonation-chrysler-dodge-jeep-ram-roseville-3?hrid=vS0xOQAibENjXkgmzLDGNw&utm_campaign=www_review_share_popup&utm_medium=copy_link&utm_source=(direct)

Our truck was towed in for service We'd morning service rep Terry said will get back to us in afternoon. Heard nothing called just before close get msg leave msg we Did! Thursday morning nothing. Called again leave msg we Did. Once again no call back. Just before 2nd day with no in touch call. Called just before closed asked for service manager. Once again a machine leave msg. Once again we did. Understand busy but this is a 2016 truck, told would call and keep in touch in Nothing!!! This is not how to keep Customers!!

We had the BEST experience leasing my daughters new Jeep, we contacted Kyle in sales and he and I completed all the negotiating via email before we even walked on the lot, so U knew before arriving what the downpayment and monthly payment would be. Honestly that made it so easy so once we came in and test drove all we had to do was quickly completed the paperwork to match what we previously agreed to in the email and we were in and out in no time at all. Thank you Kyle for making our experience seamless and great.

Staff was friendly, work was completed on time.

Listened and allowed for decision making process comfortable.

Their Service Department is excellent! I’ve been going there for years now when I purchased the vehicle in Folsom. My service agent, John Avitia sees to my needs in a professional and courteous manner at all times. He always has my safety in mind. He always try’s to work me in his schedule whenever possible too!

They were fast and super friendly

Manny was great and helped me get the situation with my car finished very quickly even after I showed up without an appointment! Very thankful for my experience here!!

The AutoNation dealership where I originated my lease closed. I was thrilled that this AutoNation was able to honor my service contract. They are a busy place and for good reason! They"re a well oiled machine, getting everyone in and out in a timely fashion - while providing excellent customer service. When I'm ready to purchase a new car or start a new lease I will start here!

I have been to this location before and have always felt very taken care of. I decided to go to the Auburn Jeep for my car service where they left my car incomplete due to a stripped lug nut. I went back to Roseville AutoNation the next day and Joe helped me out by replacing the lug nut and completing the service the Jeep in auburn did not complete. I will forever take my car here and I do recommend Joe who greatly helped me out. Thank you!

Joe Kelley and the other guys in the service department were a great help! Joe solved my main problem within about 1 minute and then helped me with two more that I wasn't sure about. He was available to answer my follow up questions and had my jeep ready to go. I definitely plan on coming back.

Friendly quick service.

Friendly , knowledgeable staff. Repairs completed as promised and costs predicted were accurate.

Great staff and service

The service center is always busy and a little hectic, but was prompt.

They know nothing, extremely disappointed.

Such amazing customer service they are nice and helped me pick out my dream Jeep !! Thank you Andrew, Adam and Tiffany you guys rock 😊

Drove an hour past other places assuming we'd get the best, most efficient mechanic service at this dealership. Made an appointment to bring our car in the first opportunity available, which was a few days from when we called. Thought that wait would be worth it. It wasn't. Despite the appointment, the car wasn't seen until days later. They are ridiculously overbooked. We couldn't get hold of our rep, either, nor were we called with updates when promised. Though our warranty offers car rental, we needed the diagnosis of the problem to occur before it could be authorized. That finally happened six days after we brought it in. Between the wait for the appointment and the wait after, we were without a car for nine days. No niceties of other places (no car wash or vacuuming). They didn't even bother to turn off an oil change light that we told them had been mistakenly left on during our last service. All in all, pretty frustrating experience. Will stay much closer to home next time an issue arises.

took in for 2 issues 1st was the engine brake in full position not working test drove a total of .8 miles and they said no issue. I drove the 4 miles to work and it did not work 3 time on that drive. 2nd was the lugging of the trans not downshifting when at 1100rpm. well of coarse it is going to shift if you stab it. we are talking normal driving conditions and it did not shift 2x coming out of the automall. truck should not be in 4th at 20mph. anyway wish there mechanics would take the time to properly check and not try to clock 100 work hours in a 40 hour week.

Once again, I was lucky enough to have Dan as my service representative. He remains courteous, knowledgeable, and always does what he can to get get me in and out as speedily as possible.

easy to work with, but don't believe the sales men when talking about any defects in the vehicle your interested in.

Huge thank you to the entire team there, special thank you to Leila and TK, you made our dream come true, neither me or my wife have ever owned a brand new car and you guys made it happen, if I could give more stars I would! Highly recommend, we traded in a 2006 Dodge charger with 213k miles and had some engine problems and they made it possible for us to leave as first time car buyers with a 2016 Honda Civic with next to no miles! Thank you guys again!

I had running boards installed on my new Jeep Wrangler. I supplied the running boards and Joe Kelley and his team installed the boards. Very good to work with. They were installed a little crooked, so I will make another appointment to have them adjusted. Thank you for the service.

The service was great i would recommend you to other people and friends.

I pretty much always have a good experience when I have my truck serviced here. I have brought my vehicle here since I purchased it. I get my oil changed here, my tires and rotations done here and all repair work done here. My truck is always in optimal condition and I rarely have any issues with it. Jon and Dan are always very accommodating and easy to work with but I have had consistently bad experiences with management supporting their staff or me when stuff breaks on my truck. I purchased a Lifetime Warranty on my truck and had the seat break on me. They have ordered a seat three times and each time it arrives it turns out to be the wrong seat. I have to leave work, drive over there, wait 15 to 20 minutes to pick up my truck because they can't get the correct part to fix it. I have had to do that three times now...and they just called me to tell me that the seat they just ordered in was wrong...again. Not only are they not giving me a rental to accommodate their constant screw ups I have to go back and pick up my truck again and wait for the new seat to come in again...Used to have a five star review from me. I will change it back if management takes care of us.

Awesome parts department, very professional and knowledgeable.

customer service at receiving point is very slow and when vehicle is serviced it's released all full of oil stains and in very crowded parking space.

I'm sorry to say that our first, and perhaps last experience at AutoNation was not great. First, I made an appointment online, and opted for a tire rotation, which was not done as far as I know. Next, when someone called to report on our vehicle, he talked too quickly and it was very hard to understand what he was telling me...I should have made him slow down until I understood. The amount he quoted to me was several hundred dollars less than the end result, so that was a surprise. Next, when I went to pick up the car, I wasn't able to talk to anyone about the work done, just saw a young cashier to pay the bill. I had to try to figure out what was done from the invoice, which was a little confusing. Next, the day after the work was done, the same check engine light came right back on with the same code, so we feel as though we spent over five hundred dollars for nothing.

Had a recall stipulation on my tag renewal from DMV. Made the appt. Delivered truck at 715 to a locked up service dept. Observed several staff inside but had to wait till 730 to do ppwk. Talked to Don (nice guy) signed for service and left. Called at 330pm to verify vehicle ready. Deferred to 5pm as service was running behind. Picked truck up at 5 pm but the pickup process was a fire drill due to the over saturated parking system. Completed cars mixed with cars being dropped off. I picked up my truck up front in the sales parking area with Dons assistance. Hard for a customer to know how ?system? works without direct help from service writer. PS. Jokingly asked if the truck would be washed up (other dealerships provide this customer friendly option) my service writer said upfront that the car wash was still broken and not to expect it clean.

The sales staff and finance folks were great to work with. I did not feel pressured like I had at other dealerships and I’m very happy with my new truck!

Joe Kelly is an excellent service professional. He was very diligent and communicated well throughout my service experience. Thanks Joe!

I was told by 10 dealerships I couldn’t get a car I had a repo on my record But AutoNation went above and beyond for me Particularly TK he was relentless and got me exactly what I wanted and for a awesome price if you need a car please go see him he’s outstanding

I brought my jeep in for the traction assist light coming on when i hit a bump while driving and it causing the throttle to cut out and the brakes system to kick in. after 2 plus hours of waiting I walked by the service desk and then was told my jeep was ready and one of the service guys could explain what was going on. when one of the mechanics went out to my jeep he tried to tell me i was getting a wobble because 2 bolts were not tight and i needed a alignment. i got upset because I don't have a wobble I don't ever get a wobble and never have. I am so disgusted with the service i told him i would make sure the 2 bolts are tight and get a alignment done and bring it back to see what the next excuse was why i didn't get the real reason i came in for fixed.........

Kenny made it the easiest car I ever bought. No stress and everything was up front

The customer service and professionalism at this location was amazing. The Service Represenative, John Avitia, made sure I was a high priority and communicated with me every step of the process. I plan to only use AutoNation Chrysler Dodge Jeep Ram Roseville for all my future service needs. Thank you again! Jason

The customer service and professionalism at this location was amazing. The Service Represenative, John Avitia, made sure I was a high priority and communicated with me every step of the process. I plan to only use AutoNation Chrysler Dodge Jeep Ram Roseville for all my future service needs.

Ask for TK. He is friendly and knowledgeable and asked me good questions to help me decide what was right for me. I had a positive experience buying my new certified pre-owned car.

Tk and Tiffany were the best! Great customer service, really considerate, pleasant, and helpful to all your needs. The service is prompt and so very helpful. Would definitely call TK again for next vehicle.👍

Easy check-in. Easy check-out. Timely service. Repairs well-done.

Fast and easy to drop and go.

Brought my Jeep in for routine service, using a 39.00 coupon for oil change, multi-point inspection and tire rotation. My service rep pointed out tires still had good tread on them but an alignment was advisable. I was hesitant to deal with it because they were very busy and I didn’t want to spend the afternoon waiting, but he assured me they could get it done inside of an hour, which they did. Very courteous, prompt and professional - and they provided a significant discount on the alignment!

Can't give a repeat customer a wash? Also, $43 for a piece of foam (so-called A/C internal filter)? Ridiculous! The "express lane" is a laugh. I can change my own oil in half the time!

Took my Dodge Journey in for a 10:00 am appointment because the check engine light was on and so was the fuel cap light. Service advisor Manny told me it would be 4 hours because “we only have a few people trained to do the diagnostics required on these complex computer based vehicles”. Manny also sold me a new set of tires (which I definitely needed) including mounting, balancing and alignment. I was planning to wait so I settled in for 4 hours. At 2:30 Manny finally gave me an update: “they couldn’t find anything wrong so they reset the check engine light. They are putting the new tires on now so another 45 minutes or so”. At 4:30 Manny told me they were finishing up the alignment and should be done in 15 minutes. Since it took so long he was going to throw in a car wash and free tank of gas. At 5:00 he said it was ready and I could pay the cashier (which I did). She said they would bring the car out to me. At 5:10 I went back in to ask where my car was. Manny said he’d check on it. I could tell something was up because there were a bunch of phone calls and Manny running around. He finally came back and told me they were just finishing up the alignment and it would be right out. At 6:00 I saw my car drive by the waiting room window. I went out and my car has disappeared again. Manny’s workstation was now dark and he was nowhere to be found. I found the Service Manager and told him the situation. He went out to the service area and came back with the news that they had just started the alignment. I finally got my vehicle back at 6:30. Fortunately everything was done correctly. My advice is take your car to Sacramento or Folsom for service. In the long run it will save you time. If you do need to go to the Roseville dealership, ask for somebody besides Manny.

The service department tech, Greg is always very prompt and informative of the repair from start to finish. His communication and accountability are very much appreciated and why I drive past the Jeep service on Fulton (nightmare) to Roseville.

Car was kept an extra day and no one called to let me know. I had to call them. Kind of a chaotic service department.

This has to be the best dealership in Northern California! No hassle no haggling just give them your bottom line and then they make it happen. We are very excited and happy with our 2019 Dodge Charger purchase! Moreover, the level of service received from the service department every time I get our car services is unsurpassed by ANY dealer from I've experienced in my life. It took 5 minutes at close competitor to take my car from the dealer I just purchased to Automation Dodge where I've been getting our car serviced since 2013. Can't say enough!!

I just purchased my new Jeepers at AutoNation THEY ROCK!!! KENNY NICHOLS WAS AWESOME! he made me feel like family!! also Ebraham Torbani walked me through all the paperwork with ease.

Kyle Smith was our salesperson and he was the main reason for the purchase. He was kind and honest and answered all our questions.

Great salesman with 0 pressure. Actually talked me into a cheaper car. I love the no haggle pricing. It’s fair and makes buying a car faster and much less annoying!

2 great sales people. sales manger ww not hushy and a gentleman. TK the person who assisted was also erhy good.

My husband and I came here to look at a truck that they hadn't finished running through the shop. No problem, the salesman, Omar, was incredibly helpful. He took us to see the truck and said if we were interested we could reserve it if we were interested in purchasing it. Obviously we wouldn't want to purchase without being able to test drive it. We returned a short time later and the sales manager, Moe, told us we wouldn't be able to reserve the vehicle but that we could purchase the vehicle and come back and get it once it was done with inspection and detail. He insisted the truck was a "rare" truck and they wouldn't be holding it for anyone. We could come back Tuesday once it's done with inspection just like everyone else. If it's so rare, there wouldn't be other identical ones in the greater Sacramento area. Incredibly disappointed in the service we received.

Had a great buying experience, which was surprising because I have not had great experiences at other dealers in the Automall. Kenny made the whole process stress free and very low pressure. Loving my new truck!

I went in for repairs to my headlight, when I left it was working and they did not find a issue with it . The next day it once again stopped working, I called and left a message but did not get a return call.

Don, the service writer was great!!!!!!!!!!!!!!!!!!!!!

I brought in my Chrysler 200 for a blank screen, additionally the mileage was blinking, after paying for a diagnosis I was told they really didn’t know why my screen was blank and that it could be the radio, they recommended changing the radio for $798, plus $116 for labor it could be replace but it was not known whether the problem would be fixed. I felt as if the amount I spent on the diagnostic was a waste of money as they really did not determine the problem. On that same day I drove over to Neillo Acura if Roseville and traded the car in for a 2014 Honda CRV and I feel that I should be refunded the money I spent on the diagnostic.

Great service! Came for an oil change and it was hassle free. Service guy was awesome:)

Never, ever again. I brought my car in because I thought the battery was dead. They replaced the battery ($300) and sent me on my way. Later that night everything electronic started going haywire. The next day I had to have it towed back in ($94) and rent a car ($117). Turns out my alternator was shot ($785). That’s what caused my original battery to die and that could have very easily been diagnosed the first day. The service Manager agreed and was very sorry. That’s it. We’re very sorry. And I have to agree; they are a sorry outfit.

dealing with TK the E-Mgr was great and he assisted us in getting the best possible deal on a great truck without any pressure and it was all done online.

They are truly wonderful. The entire staff was so helpful and kind. I will truly be a lifelong customer and will recommend them to all.

Everyone was kind and always take good care of us! Please thank each and everyone! The only thing that could be better, would be to give veterans a discount when buying our car! My husband Jeff is a Veteran, he was in Vietnam! Thank you for doing the care packages , for our service men and women!

So here I am, just bought a 2018 Dodge RAM Pro master City Tradesman SLT From ROSEVILLE AUTO-NATION. With just under 12k miles. I paid cash for this auto and even purchased an extended warranty, paid 26k total - CASH. They delivered it to my home, I parked it in my garage awaiting my appointment to have metal shelving installed a week later. When I back out of my garage, I noticed Transmission fluid that puddled on the garage floor. I made an appointment with ROSEVILLE AUTO NATION - after they had it for a week they said it looked like someone bottomed-out the auto, scraping the transmission which cracked the transmission casing. They informed me the transmission could not be fixed it had to be replaced with a new one and they were not going to replace it. The cost would be over 5K to replace. I am seeking legal help regarding this matter.. They sold this auto to me in this condition and since I paid cash, not financing, they refused to replace the transmission. I will never buy an auto from ROSEVILLE AUTO-NATION again these people are crooks!

Great no hassle dealership, friendly and professional staff

John Avitia , service advisor, was able to squeeze me in last minute and have my scheduled service done on my Journey while I waited in record time! He always takes good care of my vehicles needs. Highly recommend!!!

I was there at 6:30 am to be first to get my oil changed. Yes they open at 7 which is why I was there early. They finished my oil change at 8 am. This is why I usually go to Folsom. I even spoke with the manager who in turn do not do anything to make me a happy customer when I left. I definitely will not be going back or recommending anyone I know go there.

Had my first oil change performed. Not impressed. Oil residue all over my engine (at least the tech tried cleaning it up), oil all over underneath, oil smudge on my hood, top side. I still need to check my to see if my lug nuts are properly torqued since they also did a tire rotation. I'm guessing an impact wrench was used.

In an attempt to shop local (I live in Auburn) I had a specific vehicle, color, trim etc, that I wanted. This vehicle was avail in Auburn yet the willingness of the staff in Auburn to want to sell a vehicle was horrendous. I chose to email Roseville and had a fantastic experience with Kenny. One of the best car buying experiences I’ve ever had (I buy a car about every two years) thank you Roseville AutoNation Jeep! Had the exact vehicle and I love my grand Cherokee and I appreciate your excellent service!

Great price and great service

Professional and punctual service at an affordable price. Time promised for completion of service was ahead of schedule and vehicle was returned neat and clean.

Very pleasant . Terry is very professional. And always concerned about my needs

Great service, friendly people . I purchased my car from them and they have serviced it for the past 9 years. John A is my service guy and he is wonderful...Thank you Auto Nation for an enjoyable experience everytime I need to come. Linda Chandler

The service department members who I came in contact with were very friendly and helpful. I did not have an appointment, as my CEL came on during my commute to work. I walked in around 10 and they had my Jeep fixed and out of there by 12:30. Although I'm unhappy about having an unexpected expense this month, the staff who helped me made it a little less painful. I have frequented other Dodge/Jeep dealers in the area, and I have to say the staff at Autonation Roseville are my favorite.

Although I live in Redding California, nearly 200 miles from autonation dodge, the main reason is because the service is the best within the 200 miles. Don my service writer hands down top notch and tons of patience. Thank you Don!!

2019 Ram 1500 4X4 Bighorn Lonestar (?) Truck of the year ??? Less than 1000 miles - two(2) re-calls! Electronic power steering has a "questionable" ground connection ... possible power steering failure xxx!!! Recall #2 ... possible brake failure with power adjustable pedals ... an over-priced factory installed "option" ... rarely used ... that still couldn't be installed correctly ... xxx?

Excellent service. Had special work done on my Chrysler 300C and it was handled well and quickly.

Professional staff. Communication and updates in progress could be better.

Great service. Don Harmon will continue to receive all my business

Fast easy honest great!

Excellent customer service from Greg Stebbins, kept me informed and explained things cleraly.

Auto Nation listened to me when I showed them what my local mechanic showed me - a tube seal leak under the headgasket cover. They replaced the misaligned tubes and steam cleaned the engine. Great job and under manufacturer warranty. I got a free courtesy rental and my car was ready within hours.

Don was my service representative for my Thursday, 03-28-2019 visit for my Jeep Renegade. I had concerns about a possible electric communications problem as on 03-16, the Jeep cycled through multiple "indicator/driving light left/right out" when I checked, nothing seemed wrong. Don went through my concerns and never rushed me. The team in the shop took the time to investigate what may have caused the warning messages. Don made suggestions for future visits based on the multi point inspection. Don even humored me and pumped the brakes and turned on/off the Jeep's indicators after the appointment while I was out of the car for my peace of mind.

Very satisfied with the service. John was very patient with the needed repairs and did it right the first time.

Poor communication on status of repairs, apparently the service dept is short-staffed which led to long wait times when dropping off my vehicle (and not one person from another dept made an attempt to help me). I was without my vehicle for much longer than anticipated without a daily “check-in” and many messages left unreturned.

Poor communication, short-staffed service dept. leading to long wait times when dropping off vehicle and lack of communication regarding updates on repairs. No daily contact made. I was without my vehicle far longer than anticipated.

I brought my car in to have a recall issue fixed and an oil change. I was not aware that they no longer had a courtesy shuttle service so I had to pay for an Uber to get to work since I did not have time to deal with the whole car rental process. As a consolation, the advisor said he would run my car through the wash - when I picked up my car, it was not washed which was another disappointment.

Nice place. Good Sales Guys. Great Service. We bought two new cars from these folks and are very happy.

I have been bringing my car to the Autonation Jeep dealership for several years regularly for oil changes and transmission service. I recently brought it in for a oil change and to make an appt for my transmission to be looked at, again, as it was still leaking. This would have been the 3rd repair on the transmission. When I brought the car in for the oil change I advised the service tech, and service manager, my oil light was on, which it never has been, and asked them to check it when they did the oil change. They said they did and it was fine. When I left the lot after my oil change within 10 min I heard a loud knocking with my engine. I got to work in Natomas, and called the the service manager, and he advised to not drive the car as they would send someone out to check the oil, and that he would call right back. An hour later I called him back, as I had not heard from him, he said to drive the car back to the dealership and they would look at it. I brought it back at his recommedation that day. The next day I had to call him several times for an update on the car. He said they found metal shavings in my oil, and that it "sounded like" it threw a rod. No one actually confirmed that. At this point he gave me pricing on a new engine and the cost to put it in, which was almost $5500. I did not feel confident the mechanics would do a good job, as my transmission still leaked, and after a basic oil change my engine was ruined. I made arrangments to tow my car out of the lot, and when I went up to the service manager, he could not remember who I was, even though I had seen and spoken with him several times over the week in regards to the car and our options. That was not the customer service I expected. they lost a customer.

Very good experience. Brought my truck in for the normal maintenance stuff and mentioned a minor annoyance that it had, just some weird shift points. The mechanic took a look at some computer logs, validated it and did a software update, problem is gone. I think with my previous “competitor’s truck,” getting to “fixed” would have been at least three or four trips to their warranty-paid service bay.

Excellent professional, fast and compassionate service.

Polite and timely service. Clean, comfortable waiting area.

Terrible experience in service gas tank was supposed to be overnighted to pay days to get it and then I end up with a heat shield flying off a day later from the repairs

I just purchased a 2019 Dodge Ram Bighorn from AutoNation Dodge Ram Roseville, and I couldn't be happier with my purchase and the experience my husband and I had there. Our sales consultant was Mirwais "Wais" Safi, and I cannot say enough good things about him. He was so friendly, helpful, polite, courteous, and professional, and while we were there our needs were his utmost concern. He let us take all the time we needed with test drives and questions to come to our decision, and he was a very big part of why we made our purchase there on that day. I love my new truck so much... thank you Wais and AutoNation Dodge Ram Roseville! Sincerely, Ronda of Lincoln CA

I recently purchased a 2019 Dodge Ram Bighorn from AutoNation Dodge Ram Roseville, and I couldn't be happier with my purchase and the experience my husband and I had there. Our sales consultant was Mirwais "Wais" Safi, and I cannot say enough good things about him. He was so friendly, helpful, polite, courteous, and professional, and while we were there our needs were his utmost concern. He let us take all the time we needed with test drives and questions to come to our decision, and he was a very big part of why we made our purchase there on that day. I love my new truck so much... thank you Wais and AutoNation Dodge Ram Roseville! Sincerely, Ronda of Lincoln CA

The only place I will take my Jeeps is here. It is almost a one stop shop. I wish they also washed and detailed cars too. If I have a problem they go out of their way to get it done correctly.

Great experience at CDJR Roseville! The salesmen Jacob and GM Mo were amazing to work with. Very knowledgeable on their vehicles unlike other dealers. No pushy sale static’s. Honest. Those two guys really went above and beyond.

Kenny and Nicholas did a great job Thank you ? fast easy friendly and painless

When the mechanics noticed my battery was not bolted down correctly, they fixed the glitch in the connection to make sure the battery connection would stay properly seated. They were friendly, helpful and went above and beyond what was called for in the repairs. They also fixed some problems that I knew I had because they had been pointed out earlier by a different mechanic. These problems were overlooked by an official Fiat mechanic I had just been to, even though I told them to inspect the car for that issue.

Made an appointment for service and was seen in time. Service technician listened to what my concerns were and put my Jeep on the Diagnostic Scope and showed me what my issues were. They then took care of the repairs in a timely fashion. Very pleased with my experience at AutoNation Chrysler Dodge Jeep Ram of Roseville.

The staff is always pleasant.

Very polite, no rushing, questions answered. Purchased a used vehicle that wasnt able to drive away the same day due to detailing. They put us in a rental within 10 minutes and at no cost to us. Great sales service and our monthly was lower than expected. Yayyyy! After picking up our new/used Acura MDX it was immaculate! Detailed to the T!! Smooth and nice safe used vehicle. Thank you Simon from sales. Thank you Paul from service. Thanks to all the team @ Autonation.

I didn?t have to wait too long- dropped off my vehicle for repairs and was given fair options on repairs cost, rental vehicle and updates on a progress every hour (additional thanks to Gregg S.- my service advisor)

After having terrible results trying to buy a vehicle at another dealership, I was well taken care of by Khalid and Omar at Auto Nation Chrysler Dodge Ram in Roseville. I found this dealership to be highly professional and stress free with a great shopping experience.

Everyone was polite and professional :)

the service was fast and Terri took very good care of me.

I had a wonderful experience that AutoNation Chrysler Dodge Jeep RAM Roseville. The service was stellar and they corrected an oversight when it was pointed out To my satisfaction.

This place was great. They fixed my vehicle with speed and precision. The service advisor was great the technicians are great and the whole place has earned my business for all my car needs.

Promptly greated and written of for service. Staff was knowledgeable and friendly. All Vehicle concerns were addressed and completed on time. Pick up was easy and again staff was great.

Took the car for services. After 6 hours, They did not touch my car. No work, nothing. I don?t recommended them.

Came to this facility to have a recall fixed. This dealer was further away from me than my usual dealer. Iwas NOT happy with my previous dealer and chose AutoNation. I'm glad I was able to get an appointment fast. On arrival I was greeted quickly and directed to the waiting room. I expected to be there about an hour. About 15 minutes later Todd the service advisor told me my truck was ready. Well worth the extra drive.

Not only did Greg squeeze me in the next morning when my Service Shifter lights came on, he was so concerned with my safety and made me feel very comfortable. He also went above and beyond, and checked my service background and found my extended warranty covered oil changes that I didn't realize I had. He had me in and out of the service department very quickly and was so knowledgeable. Also great follow up. He is such an asset to Auto Nation.

Received recall notice via email. Called company next day. They conference called me in with AutoNation Dodge and got me an appointment next day. Took less time than quoted. I am happy with results.

As usual, it was a pleasure taking my car to Auto Nation Dodge Chrysler for regular maintenance. They are always very friendly, and helpful. They get my car in, and get the work done in a appropriate amount of time. I must always wait for my car, so it is nice that my weight time for regular maintenance is reasonable.

Fast greeting. fast service

Kenny Nichols was the gentleman that helped me. I had already picked out the 3 cars I wanted to look at from CARFAX. One was on his lot, the other two at a different Autonation. He did not try to push me into the one on his lot. He didn’t push me to find something more expensive. I liked the no haggle price. I only went $1800 over budget, but that is because I got the 3 yr 40k mile warranty. That was $3400. But worth it. I wasn’t pressured into it. Actually there was no pressure at all. So far the car I bought 6 days ago, 2016 Chevy Trax is doing great. I highly recommend any autonation dealership, but Kenny was great. I was in and out in about 4 hours because I paid cash. And it only took that long because I took him on a 45 minute test drive to my house to show my roommate.

Very disappointed! I took a day off of work to get a recall repair performed on my 2012 Ram. After arriving to drop my vehicle off I was advised they don’t have the part. What a waste of a vacation day!

Great experience as per usual. Daniel Blower was the service adviser and he explained recommended services for the mileage on my car without undue pressure. I really appreciate that and will schedule an appointment for a more convenient time.

Service adviser Dan, he was very helpful and kept me updated while my Jeep was being serviced.

It's an hour's drive to get my car serviced by Auto Nation in the Roseville Auotmall. The drive is worth it because of the service personnel and the manner in which they take care of the car and the owner. Very Professional.

Even though there was a long line of vehicles at the service bay. My service writer Terri was prompt and had everything ready to make my wait very short. I appreciate that as a customer.

I have had Dodge at Auto Nation service my truck since I purchased it new. I trust them to be honest and not oversale me on parts and service. Couldn't be more satisfied with their work quality and to only do that which is necessary.

Great Service- Reed Young

Not pleased with the service, they reported an hour and a half to complete job, I left the car came back 4 hours later and waited for an hours in the lobby. When calling to schedule recall maintenance the receptionist was very rude and abrupt. I will not go back to this location ever again for service!

I was planning a huge proposal for my fiancé and wanted to surprise with our first family vehicle. I was shopping around from dealer to dealer and even had a deal in place (side note-don't ever work with San Leandro Jeep dealership the owner is by far the worst business owner on God's green earth. If I could give them a negative million star I would.) However, I got in touch with one of the best human beings you'll ever meet in Tommy (no not the Green Ranger from Power Rangers). I was honest with him from what I was looking for, what I was expecting and that I was shopping around. He was calm, professional, easy going, and thoughtful throughout the whole entire process. Even when there were deals on the table for me, Tommy was understanding and never pressured me into anything. Not only was Tommy there for what I needed as far as a vehicle but he was empathetic upon hearing about the loss of my little brother. He made the experience that much more meaningful and exciting. So we finally found the vehicle we wanted and from there I drove from Aptos all the way to Roseville ( that should let you know how impressed I was with the service). The vehicle was in Nevada and I just needed to do the necessary paperwork to get it. The staff was absolutely amazing and was 1,000,000% courteous and professional. They all made me feel at home and it felt amazing. Everything was set for the vehicle to be picked up, but there was a mixup and the wrong vehicle was picked up. Tommy contacted me when he remember I said black on black because the interior was white. Needless to say I was a bit frustrated but Tommy stepped up HUGE! He got in the phone started wheeling and dealing and got the right vehicle and personally drove to Nevada to get the vehicle himself; all in a span of an hour. That ladies and gents is MF dedication!!! We all make mistakes but it's what you do after that defines you and this man is a Macgyver. He detailed the Jeep, put in a free tint, and filled the Jeep up. Tommy is the real MVP!!! I go to the dealership for pickup and Tommy and the staff show me all the gadgets in the vehicle. I swear this Jeep is like a xxxx Bat-mobile. Not only is it so big on safety but it can even park itself!!!! What!!!!!! Tommy and the staff, thank you so much for your hospitality and making my fiancé, sons, family and friends special day that much more memorable. It will be truly cherished forever. Take care and God Bless you all.

I always have a great experience here. I did notice that the error for the wipers that was detected at check in may not have been addressed. The spray does not seem to be working.

The salesmen were very helpful. We began with looking online for our purchase and once we found what we wanted, we contacted AutoNation. They were very thoughtful with showing us exactly what we wanted. Once we decided, the process was very fast.

I will drive hours to get the best deal and avoid the haggle. For the first time I bought locally. Mo and his team went out of their way to make this a great experience.

Don, the service writer was very friendly and knowledgeable. He addressed the problem and helped me through the process

Took my RAM in for some recall work and to have a vibration checked out. Check in time took 30 minutes as I was told they were understaffed. No one called to let me know vehicle was done, I had to call. Vibration was worse than ever, checked paperwork, and saw that my concern was noted, but never addressed. Very unsatisfactory experience.

Went in and bought a new wrangler from Tommy their internet sales guy and I couldn’t be happier. There was a small issue that I had and they worked with me to fix. They where all very nice from Sales to finance and they biggest thing for me was no pressure sales.

I bought a new key fob from the parts department and needed it programmed to work with my car. The service department was able to squeeze it in while I waited without an appointment.

Great service and followthrough. Thank again Greg!

Everything I experienced during my purchase and subsequent dealings were excellent. Tommy gave 100% from beginning to end.

love this place,have bought 4 vehicles from here

Had a recall done and a coolant flush. I wasn't told how long the service would take, and failed to ask. The service rep asked if I would be waiting or not. I had a ride, but with that question I figured the service would be "relatively" short. 5 hours later I called and left a message asking when it would be ready, another hour later I left another message, never were my calls returned. Then at the 3rd hour (8hrs after I left my Truck) I finally got the service rep (John A) on the phone, and miraculously it would be "ready in about 20 min".... I was really disappointed with that aspect of their customer service.

Greg did a great job! Very friendly, took his time explaining what was going to be done to my vehicle.

I had an oil leak, several recalls to fix, and had my tires changed.

I travel in my Ram trucks all over the west coast for business. YOU WILL NOT FIND A BETTER SERVICE DEPT. Always on time, courteous, and understanding of the fact that when my trucks are not working, Its a problem for me. You will not be sorry you chose this dealership for service.

Amazing Service and John Avitia is the man that made it all happend. Stayed late and got us in and really made sure to take care of all the little details to help us out.

I have given this dealership multiple chances to make things right with a truck i purchased from them two years ago. First, walked into the service department and all the guys behind the desk just looked at me and didnt give a S*** to ask if they could help. Second, I called into the service dept to schedule a appt and took me over 4 hours to get a hold of someone in the service dept because none of them answer their phone. Or, you get Vmail and they say they will call you back and waitied for 24hours before i finally heard back from a service rep. Now im calling them again because I want to see if my warranty covers the issue im having with my truck again. And, no one is answering their phone AGAIN!!!! and want me to leave a vmail. Currently waiting on hold and the time that shows on my phone on hold right this second says 11 mins 16 seconds and counting. Just trying to get a service rep on the phone because im tired of leaving vamils with the service guys and not getting any return call. I would never recommend buying or servicing a vehilcle at this dealer. Worse customer service EVER!!!

Even though the manufacturer declined warranty on my vehicle Teri in the service department was on it and did everything to make it easier for me.

Greg was great, understanding and helpful. My charger broke down on Sunday and my warranty didn’t cover my repair, he helped me find a discount. Which saved me a little money.

Repairs completed promptly. Greg let me know what needed to be done. Took care of me in the usual, quality way.

This is my first and last time I'll ever use this facility. My initial service advisor "Brian" was rude and could care less about taking care of me. They told me the repair would take 4 days and it took over 2 weeks. The cost was more than they promised and when I picked up my Jeep it was filthy dirty. Never again will I have my Jeep serviced there.

Abraham, Vincent, Marcus, Kyle. All are Mighty Men of Valor! They were kind, patient, thoughtful, considerate, informative.....etc.. they all were on point and consistent with each other and policies. They all Rock!!!!

Reed was very helpful and explained everything to me. However, by the end of the day I hadn't heard from him, so I called him. Reed was very apologetic and was very communicative after that. They do a great job!

Originally went to carmax to purchase my first new car, went there after going onto their online pre qualification generator and payment generator. When I arrived at carmax the payments were 10x higher than originally stated and their service was overall disappointing. Frustrated I went back home and got online and found the same vehicle at AutoNation and it was 4 thousand dollars cheaper than carmax sent in an inquiry and within 5 mins I received a call from AutoNation , Tom the salesman was very helpful and informative over the phone and got me approved for a loan in minutes he also worked with me and got my monthly payments lowered to what I felt comfortable paying. Overall the best experience I’ve had at a dealership, I’ve visted many on my path to purchasing a new car and they’ve all been pushy except for AutoNation.

The Service Department is absolutely the Best! They go the extra mile to take care of customers. They've been my service department for almost 9-years, on two separate vehicles. I give them 5-stars across the board!

Staff was helpful and knowledgeable. Got a great deal on a very special car.😎👍😎

It’s upsetting that we were not warned that the issue we had with our car was not under warranty. Our warranty ended 2k miles before we took it to the shop. The shop automatically went straight to diagnostic and then gave us a bill of 198.00 for the diagnostics. It was only then where we were told it wasn’t under warranty. I think that this is a horrible way for a service department to work. It’s close to extortion. I would recommend to go somewhere else as this service department only cares to scam you with diagnostics fees instead of being upfront and honest.

Great service this time. Service staff was friendly and professional. I was in and out for an oil change in 45 minutes. Very satisfied.

Service person said I needed synthetic oil but I later checked with my regular service tech and he checked previous oil changes and I never had synthetic oil so he told the guy changing the oil to NOT use synthetic oil and he said he wouldn’t. After I got home I realized I had been charged for synthetic oil. Not happy about that. You couldn’t tell from the invoice but the charge was higher.

I was early and the guy working with me got me in early and was done 3 hrs ahead of time. I had 3 recalls and all three were taking care of. He was very nice and helpful by answering all my questions. I was very pleased with my experience.

Had a great experience having some recalls taken care of. The team member who helped me was very professional and courteous. Knowing that I'd be there for a few hours, he even offered a car to use in case I wanted to go out. Lucky for me, I found a small table and was able to work while being serviced.

I had a great service experience thanks to Reed, my service advisor. His follow through and knowledge was very helpful helpful.

Went in for a recal on my 2016 challenger. I came in on a Saturday and found out that my appointment had actually been the day before, but they got me in anyway. I believe that Greg helped me. I told him that i didn't understand some of my cars features and he took the time to show me how to work some things. He also showed me where I could find all of the information I needed on the website. I was out in am hour with a smile on my face. Very happy customer.

When Dodge makes a known faulty part, one would think it would be covered. I took my vehicle here because I had a ton of water leaking through my cab and onto my children. All this is caused by a part that would cost them $14.00 to fix. Well I should've listened to friends about this dealer and stayed away. They wouldn't fix and tried charging me $500.00! Stay away at least for there service department.

Made an appointment 5 weeks before to bring my truck in for a recall I received in the mail. I dropped off the truck at dealer, then called at end of day to see how it was doing. They had not done a thing. Second day I called service, left messages (3), never heard back, so I stopped in to see what was going on. Still had not been taken in. Third day called again (2), still had not even been taken in. Forth day, went in to see service advisor at end of day, still nothing done but was told I was getting close. I had also had an engine light come on that I wanted them to check that had come on 2 days before bringing it in. They said if it was what they thought it may be it would be $1600 to fix it. On the forth day before I came in I had called two other local dealers and asked them what they would charge for the same repair, both dealers quoted me the same prices which were $700 less. I told the service advisor about the other dealers prices and he said to take it to one of them. When I went in the forth day after getting nothing done, I Had all ready decided to just get my truck out of there and take to one of the other dealers. I will never take my business there again, and will not recommend it to no one.

Quick, efficient, quality service.

Friendly service staff. Great communication about what was being done to my vehicle.

Don is the best advisor ever!!

Don Harmon knows how to get things done. He has great customer service skills and his manager Brian is also very helpfull. they all work as a great team and I refuse to use any other service dept at any other dealership! I have been a loyal customer of theirs since 2012

Service lead John was excellent. Knowledgeable fair and took great care of me.

Check in was easy and fast. Work done in a timely manner. I would have liked to talk with a representative preferable the one who checked me in who was there. I Was sent straight to the cashier to pay my bill which was reasonably priced (Thank You). Did not see on the paperwork that the brakes could have needed to be changed. Need better communication needed. I was told by the check in person he would get me quote on replacing my cracked dash but never got it.

Quick checkin, repair done promptly and great communication with Don Harmon

We came in upside down on our current car, which was super unreliable. Sam was our Sales Associate and he patiently worked with us to get into a brand new Chrysler 300. Everyone was committed to helping us and understanding our needs. We’ll definitely be back!

Very well done. Work was completed on Time and in a professional manner. Will be back again

I’ve always had a great experience here. I bought my 2016 Jeep Grand Cherokee a few years ago and have always brought it back for service. My Service Advisor, Greg has always been extremely helpful and knowledgeable about each service performed! I would recommend you check out this dealership! You won’t be disappointed! Thanks Greg!!!

Like so many other people have said, I had a horrible experience at this location. I went in looking for a used car to replace my 2005 Saturn that was going to cost $1,000 in repairs. I figured I would rather put that money toward a new car, but didn't have much beyond that for a down payment. I had planned to look at a Prius at CarMax, but they weren't able to get it shipped to the Roseville location in time and I needed a car, so I found a Fiat I liked at this location instead. I was pre-approved for a loan through my bank when I went in and told them as much. The test drive was short, but I didn't think much of it. Afterward, we came back to fill out the paperwork to purchase. The first red flag (I failed to take as seriously as I should have) was that I was asked to fill out what looked like loan paperwork, which requested references and employment history. I pointed out that I already had financing from my bank and didn't need to be financed by the dealership and was told by my sales associate that "everyone has to fill the paperwork out" but that it wasn't for financing and they wouldn't run my credit. When we proceeded to the financing part of the deal - again, the paperwork with my existing loan from my bank - I was told they could get me a better deal, but they didn't know with who. It would be done after I left and the loan service provider would send me documentation. That was red flag number 2 that I unfortunately ignored. Then they tried to upsell me warranties and service plans, etc. telling me that a foreign vehicle could be expensive to get replacement parts for. I pointed out the $200 charge for service and was told that was a deductible. I'm still not sure if that's every time I go in or for the year. There didn't seem to be any way to outright refuse the service plan, so I went with a minimal option that raised the price of the vehicle by $3,000 (yes, that was the LOWEST option and one I created myself, choosing just the services I wanted and not what they were trying to sell). When I finally got the car home, I realized I only had one key, no backup and e-mailed to find out about getting another. No one answered. I have contacted them several times about the card for the service program I paid an additional $3,000 which I have never received and no one has ever answered. I am now having problems with the car as well. It was brought in once already to Firestone (as I did not have the $200 deductible for service at AutoNation at the time) and was told the alternator was failing and it would need to be replaced. $700+ later, that work was completed and it is now two - three weeks later and the electronic system seems to be failing. I am back to having lights come on and random intervals and the vehicle shut down this morning on the freeway. It is a safety hazard to me to be operating this vehicle and I cannot believe no one knew there were this many problems with a 3 year old vehicle with only 27,000 miles on it at the time I made the purchase. Additionally, there is water/condensation inside one of the taillights and while the rear windshield wiper works, the spray for the rear washer does not. Supposedly, the information for my service plan is in the computer and I won't need the card, but I hate to get all the way there just to be told that it isn't. I do not have the money to pay out of pocket for the entire repair, nor should I have to. Also, based on other reviews, I have a hard time believing it will be fixed there, at least properly. Finally, the loan WAS financed by my own bank in the long run; everyone else they sent it to declined my request for a loan (even though they weren't supposed to run my credit), one of them because the price for the car was more than it was worth. I will never buy from AutoNation Roseville again and advise others to stay away as well.

Terri Connor, service advisor, provided great customer service. she returned my call timely. And this is second time she handled my 2017 Jeep Cherokee for repair service. Service desk staff efficient customer service. No waiting. Outside to pick up my Cherokee the staff right there to direct me to my SUV. Excellent customer service!

Super easy, no pressure to buy a car. Everyone was nice and super helpful.

Get rid of your service manager! The GM should be more accessible. Don't promise repairs that you are not capable of doing.

Good service But intrusive feedback report. Make it a normal questionnaire instead of me advertising for you on FB.

The people and service , the time they gave to me to make sure I was happy

Both my service and sales experiences here were awesome! Everyone I worked with was very helpful and professional, and each was very kind and silly toward my 4 year old daughter, who never once complained about being at the dealership for a handful of hours due to the people and the facility. Special shoutout to Service Writer Greg and Mike, Emal and Mo in sales! You all rock! Thank you!

Overall a very good visit. Greg was my customer service rep. I've been to him in the past and have always been very happy with the service he has provided on my car.

Service was done on time and cost exactly as promised

I took my 2003 Dodge Ram 1500 4x4 in to AutoNation Dodge to have the passenger airbag recall completed. In the process of performing the work my dashboard was damaged. My 15-year old truck has 49,000 miles on it and has always been garaged and is used primarily to pull our travel trailer. When I alerted the damage to my service advisor she noted that the damage was not there when she checked the vehicle in and inspected it. She passed the issue on to the service manager. He looked at the damage and stated that he couldn't see how their repair could have caused the damage. The damage occurred directly above where the work was done. Naturally I expected AutoNation Dodge to replace my dash. Since my dash wasn't pristine I even offered to pay for half the replacement dash and then AutoNation Dodge would pay the remaining half and the labor to install it. The service manager would only offer to pay for half the labor. He expected me to pay for the new dash and half of the labor. This for damage that wasn't there when I brought the truck in. I was and still am shocked at the service manager's inability to take responsibility for something that happened while they had my truck. This is extremely poor customer service. I wasn't going to complain in this forum but I got an email asking how things went so since they asked I thought I would answer.

Everybody was very professional, Dan especially who promptly assisted me and gave me updates on everything that was going on.

Don was pretty good. But when I asked Tom to go the extra mile he did. The only thing that was a little off was that a service guy cut a slit in my beef jerky bag and took a few. That’s OK but he should just open that up normally and took it instead of cutting a slit in the side. He probably was really hungry. But overall it was a good experience and I will recommend it to other people. I will definitely come back and the next vehicle I buy I will look for Tom.

Took a little long to get checked in but above all the employee was great and my car was done on time!

Continue to be pleased with service and the friendly knowledgeable staff of the dealership. Wish the lot was as bigger to allow easy parking. Get rid of Urber and protect your customers.

Mechanic Matt did a great job will all repairs. Very Happy!

Not only was the sales experience awesome, but the service department has been amazing. A person only deals with sales once and service multiple times. If you are shopping for a service department first and then sales next, i would highly recommend these guys. They are honest and dont treat me like a female who doesnt know what is going on with my vehicle. Cant say enough about them.

Great experience with all employees. The only problem was the salesman told me the car had V-6 and when I got home I discovered it had a 5.7 L. V-8. Not a big problem as the 9 years old jeep I had brought new 9 years ago and traded in had a V-8,4.7L.

Very nice service. Wait time wasn't to long. They took care of all the services I needed

Great service. In and out in very little time. Did the repair and got me back on the road again.

Swing by to set up an appointment for a recall service, but they squeezed me in and knocked it out in 30 minutes. Outstanding!

Customer Service – NOT! Full disclosure: I am not a regular service customer nor have I purchased a vehicle from AutoNation. In summary: from my experience twice it appears the Service Department has a significant communications disconnect between customers (at least this one), their service writers, and the mechanics. It is also unknown to me whether or not AutoNation puts its regular customers or those who have purchased vehicles from them ahead of Chrysler Corp customers who need safety recall work done. On July 5 I had scheduled a 7:30AM appointment to have corrective action taken for a safety recall on my Dodge RAM 1500 fuel tank bracket. Sometime mid afternoon the service writer called me to advise that the work could not be accomplished that day due to work spill-over from the previous work day. I told him that was entirely unacceptable as it interfered with plans made for a trailer trip. I rescheduled the appointment for 8:00 AM July 18. Yesterday, the 18th, I had my vehicle in the service queue at the appointed time. Not until late afternoon did the service writer call me to advise that (1) the work had not been started yet and that AutoNation would need to keep the vehicle overnight. (To his credit he comp’ed me a rental at Enterprise for my inconvenience.) Mid-morning, today, July 19, I called to inquire re the status of the recall repairs and had to leave a message. Hearing nothing an hour later I again called to learn that the service writer was unavailable and I asked to speak with the service manager, who was also unavailable. Leaving a message for him, I still heard nothing by mid afternoon. I called yet again and was advised that the service writer was physically checking the status. He called shortly thereafter to advise that the work order >was still sitting on his desk< and that the work had yet to be started. I advised him to hold any work and that I would be over to retrieve my vehicle. I have worked in customer service and know what can be done to facilitate that operative word “service.” AutoNation would be well advised to focus on communications with its customers as that would have gone a long way with me. At this point I don’t think I can trust the AutoNation Chrysler-Jeep-Dodge service department to take care of the safety recall for my vehicle.

Was in for service on my Charger. Teri Conner was great getting me in and out quickly. Unfortunately they were not able to correct the factory recall but that was due to the ODB2 plug not being properly installed by the factory. That was not the dealers fault though.

I have left 6 messages for a service advisor, spent 10 minutes at a time looping between operator and service department... On the 4th day I had to contact a mechanic who would actually contact me. Had a recall and a ton of work done last year on my Dodge at AutoNation and now I am wondering if the work was actually done or if they broke something when they put the dashboard back together. And oh yeah - the 2011 Dodge Caravan just randomly shut off on Douglas Blvd for the 3rd time...

We had our Town & Country Chrysler in for several problems that appeared over the last year. Since we have the extended warranty, all the work on problems were fixed with one small deduction. Greg Stebins, our service manager and general service manager, Brian, were fabulous. They set up a rental car and kept us up to date of the progress, as many parts had to be ordered. We also had an oil change and some other service and the interior detailed. Wow!, the car looked like new inside. I recommend these folks to take care of your car's issues.

Hi my name is Bradley, I've been with this store as a Sales Professional. If you looking at solid reviews and want to have a 5 star experience, ask for me or contact me 916-749-2326

My Durango broke down on a recent road trip, so I was miles away from home. I had my Durango towed to Roseville Dodge to have it fixed. To my surprise I was very impressed with the service and level of communication by the service department. My Durango now runs great. Thank you

Get people, love taken my car to get serviced there

All I can say is Greg in service is exceptional. ALWAYS going above and beyond. #myserviceadvisorisbetterthanyours

The technician, John Avitia, was especially helpful.

I loved their Customer Service. From everyone including our sales rep. I felt confident buying my used car from them knowing the inspected it and have a 4,000 mile warranty included in the price. Thank you

Extremely dissatisfied!!! I have only ever had my Jeep services here, and it is still not fixed. Most recently I was told there were damages that would be more than the car is worth. Why wasn’t this caught on the multiple previous visits? Service rep says she will call right back with info, and days go by without hearing from here. Selling my Jeep and will never buy one again

Great car buying experience. No haggling great people in and out in record time with my new Charger R/T! Awesome dealership. Kenny was great emailing me all the information I wanted and even though he was off the day I came in Kyle took great care of me. Highly recommend these guys for your next vehicle purchase! DHall

There were no updates from the Service Supr regarding how the repair is going and when my vehicle would be ready for pick-up. I had to initiate several calls over 3-days to talk with Service Supr and left messages with Service Mgr and GM letting them know that I was receiving any communication regarding my repair status. My car was dropped off at 7:45am Tue and after my call to service dept I was made aware car would not be available for pick up. I had to initiate call on Wed to understand status and the word was they were working with factory to correct problem and had no idea when car would be ready. At that time we made decision to get me a rental car. Later on Wed I had to call again to find out status and Service Supr said it looks like it will be ready for pickup at close of busn but to play it safe she said she would call me early Thur morning and confirm. Around 11am Service Supr had not called so I left message inquiring if car is ready. At 1;30 no reply so I left message with GM asking for his help regarding status of truck. About 2 hrs later received call from Service Supr that truck was ready for pickup 1st thing Thur morning and I asked why did you not call? She said she thought I was picking up but that was not our agreement. Bottom line I picked up car late Thur afternoon in which the local Dodge dealership or factory is picking up a 2nd day of car rental that could have been avoided. In my eyes this lack of basic communication or bad communication tells me that the integrity and competency od this service dept does not exist and I am thinking that Dodge vehicles are not for me when considering my next purchase.

It was an overall good experience. Just a little off on the time guesstimates but it was okay

Love the car, hate the dealer. Sales team was completely uneducated on the vehicle. Sales guy claimed the car had features it didn’t and didn’t have features it did. I go ahead and purchase the car anyway and the finance person has me sign all the paperwork only to find out the next day that all the paperwork was wrong and I would have to come back in and start over. Car also came with a paint chip, sales said they would get it taken care of straight away for me. It’s now been over a month and I am finally able to get an appointment to get the chip fixed only to show up and find that service never got the message and had no clue I was scheduled to come in (even though I got a confirmation email).

My latest experience here was a total disaster. I had purchased a Jeep here a few years ago and have had nothing but problems with it. Every time I have walked in here I have been ignored by everyone, except those trying to sell me a car. This place revolves completely around money and has lost me and family as customers because of it. If it wasn't for my advisor Greg I would have been completely screwed. He was the only one willing to at least try and help me. The service manager didn't even return my second call. Corporate America... loopholes... pretty much sums up this place.

My GF and I were in the market for a bigger SUV for our 3 boys. She received an employee purchase perk from her place of employment, and we started looking around. She REALLY wanted a new jeep wrangler, and since I work for an Autonation dealer we decided to make the short 2 hr drive to Roseville CJD. Amazing. The staff and everyone I came across were clean cut, smiling, and looked happy to be there. When the car shopping started, Tommy, our sales rep, was laid back, knowledgeable and funny. If he didn't know an answer, he got it for us. We had decided after getting numbers back on a new 2018 Jeep Wrangler JL that we were gonna go with a 2019 Cherokee Latitude. Man, what a vehicle. We drove up there Thursday after work, and it was VERY late by the time we arrived. We couldn't take the car that night so they DELIVERED IT TO US IN NV THE NEXT DAY!!! EVERYONE at Roseville made sure we were taken care of, noticed a couple mistakes in the paperwork, made sure I didn't sign until it was all correct. It was an overall great car buying experience. We will be back for all of our maintenance services, and are looking forward to seeing how great the rest of the dealer personnel are. Thank you guys for making this happen, and thank you for going above and beyond for us.